Indian Oil Corporation [IOC] Complaints & Reviews

Sub: Poor service & misbehavior by the staff of Yadu Indane Gas Sewa , D-33, Site-IV, Sahibabad Indl. Area, Sahibabad

Dear Sir ,
This is regarding my complaint against one of Indane Gas agencies Yadu Indane Gas Sewa D-33, Site-IV, Sahibabad Indl. Area, Sahibabad. We are not getting proper services from the agency . Inspite of getting the gas cylinder booked on 5th March.. I have not received the cylinder yet ( as on today -15th March ) . All their contact nos [protected], [protected] , [protected],[protected],[protected] , 2897697 & 2897698 are either switched off or they do not respond . Either these agencies are making money during the festive season ( HOLI ) & neglecting the consumers’ interest or just not bothered at all about any service standards .
My another grievance is that when my wife ( Shweta Srivastav ) enquired with their delivery boys Mr Somveer & Virender about the cylinder , who were found near society gate - they misbehaved with my wife by speaking in very arrogant & wrong way by saying – AA GAYA HOGA , GHAR PE CHECK KARO . When my wife told them that nobody is responding to the numbers, the reply was – HAMNEY NAHIN PATA, HUMARA DIMAG MAT KHAO .
This is not an acceptable service standard by any of the service organization like Indane & have severely put an question mark about the service audits ( if any ) . These delivery boys also need training in public dealing as they are the face of the organization & any wrong conduct would put a serious dent to indane's image .

Warm Regards

Nisheet Ranjan
C/o Shweta Srivatava
Consumer No 72553
Flat No C-2/4-2 , Lotus Pond Aptts
Vaibhav Khand , Indirapuram
Ghaziabad ( UP ) -20101 .Mobile : [protected]

My Motor Bike Yamaha SZ-R Fuel Tank Capacity is 13.8 liters as per the Bike's Manual. I went to Indian Oil Petrol PUMP to fill up the Bike fuel tank. The person filled 15.65 Liters of petrol into it. The bike was in reserve with atleast 0.5 liters of petrol already in it. The question here is how can anybody fill over 16 liters of petrol in fuel tank when the tank capacity itself only 13.8L. I called up the Yamaha dealer they said the Maximum the Fuel tank can hold is ONLY 14 Liters and if it is filled till the tank overflows, even then only 14.5 L can be filled.

Details of the Corrupt Petrol PUMP
Name: IDEAL Servise Station
Address: Bannerghatta Road Bangalore, (Opposite to Sagar Apollo Hospital)

I hold the original receipts as evidence to the cheating.
Request you to take action against the culprits and also intimate me about the action taken

Thanks!
Azeemulla Khan
Email: [protected]@gmail.com

Sir...
I,Bhikam Chand Bansal S/o Sh. Kishan Babu Bansal,Consumer No. is- 1629 is complaining you against my Non-Delivery of Refill Gas Cylinder.
Sir, I have booked for my Refill-Cylinder on dated:[protected]Booking no.-550) to my Gas agency M/s Shambhu Gas Agency,Baser Road Bari-328021 but not yet,I have received my Cylinder. I have gone there many times but no satisfactory reply was given by him.
I have very tired to go there.
Please book my complaint against him & take a action against him.


Address :
Bhikam Chand Bansal S/o Sh. Kishan Babu Bansal
Sadar Bazar,Ghantaghar bari
Consumer No.- 1629

Please book my gas refil .consumer no.-330 deoki gas service gorakhpur.for this booking I have tried many chance but telephone booking system system is failure .
I request you humbly that kindly look into the matter and pass necessary order to Agency.and please you give the order through sms booking because tellphone booking system is failure and in manual booking is very harmfull and vestage of importante time.Thanks.
Parsidh narayan singh

CYLINDER NOT SUPPLIED
SIR,
Last month, (My :ID :N8097 :Shyam sunder Sharma) I had booked a cylinder with INDIAN GAS , IOCL,through SMS , my dealer name , Naveen Gas , Jaipur, my refill booking no.200569,with cash memo no.11668, Date : 28.02/2012 , they informed cylinder will be delivered very soon, but till Today not get any information about my booking ,I request you to please. try to deliverer to my gas.cylinder very soon

DELAY DELIVERY OF LPG CYLINDER
NONE DELIVERY OF GAS CYLINDER TO OUR AREA


SIR,
ON BEHALF OF MY SICK AND AGED MOM IN BED , ALSO A BROTHER WHO HAS STROKE WHO IS IN BED THE CONSUMER OF INDANE GAS BEARING CON NUMBER 5419, UNDER PRADEEP GAS AGENCIES, VAIKOM, THALAYOLAPARAMBU. I HAVE BOOKED GAS ON 12/12/11 , BUT NOT YET RECEIVED THE GAS (DELAY 3 MONTHS).

NO GAS CYLINDERS ARE BEING DELIVERED BETWEEN NEEZHOOR AND MADTILPARAMBIL .GAS IS BEING DELIVERED AT EXTRA COST TO ANOTHER PERSON HOUSE.

PLS TAKE NECESSARY ACTION AND DELIVER GAS IMMEDIATELY.

THANKING...

ANNE JOSEPH

Dear Sir,

I have booked a home delivery request for LPG domestic cylinder on 08th Feb, 2012 at IOCL dealer M/S Bhaskar Gas Agency, Guwahati. My consumer No. is 248975. Although as per IOCL guidelines the cylinders are supposed to be delivered within 7-days of booking. But this is very unfortunate that I have not got my cylinder till date even after a period of 34 days of booking. All the time we get cylinders atleast after 25-days. I have also lodged complaint at IOCL LPG website on 09.03.2012 and my complaint/feedback No. is 345183 but still no resolution is there till this evening.

So please look in the matter and arrange to send the same at the earliest.

Regards
P.S.Roy

SIR I BOOKED MY CYLINDER ON 3/3/2012 REFIILL NO. 2247 IN GANAUR BUT TILL TODAY I DID NOT GET MY REFIILL I ASK ABOUT THIS MANY TIME TO BOOKING CENTER BUT ALWAYS THEY GIVE ONLY ONE ANSWER THAT THERE IS NO CYLINDER BUT THERE IS NO PROBLEM OF CYLINDER
THEY SOLD MOST CYLINDER IN BLACK OF HIGHER CHARGES

PLEASE TAKE SOME ACTION

my gas conection number is 6838 gas agency imprial gas parade booked on 10 feb 2012 complaint two time js nagi by sms bit not dilver gas and the behaviour gas agency is very bad and every month this problem occur >>>>> help up

Dear Sir,

Our Indane gas cylender no is RFI0939, Residence of 3/F-8, NIT-3 Faridabad. The supply in our NIT-3, F-BLOCK area is very poor / improper.

our gas no is registered from Garg Gas Agency, Address:- 3/E-67, We have visited many time in this gas agency for our booked gas by this agency, but they always refuse us by saying:-
1. ABHI AA RAHA HAI.
2. 2.00 BAJE TAK AA JAYEGA.
3. YA FIR KAL AANA.

This is not the good way of behaving with customer in any manner. They have to think many times before saying like this.

They have to place themselves in place of customer who walks daily from his home to gas agency for his / her
gas,

NO ONE LISTENING THERE FOR CUSTOMER. We have visited there from last 1 month daily but no action from agency side.

SO I am requesting you to do some action against this issue and this kind of Staff.


Thanking you

Dinesh Mendiratta
3/F-8 N.I.T FARIDABAD

LPG refill delays by Modern Gas agency
I have been struggling to get my refill LPG cylinder from your agent M/S Modern Gas agency for the last 15 days. I have booked a gas cylinder on 24rd of October 2012, (last delivery was on 29 Jan 2012) but I have not received my filled cylinder till to date (15 days already over).during the time Holi festival Not only that, the dealer is behaving very badly manner, yesterday I gone to the dealer's office on that time one of the staff said that you can complaint we have no problem and the filled cylinder will deliver after one week only.

This is bring your kind notice that this is very ashamed from your side.


If you have a principle please help me and take the action immediately.

consumer no : 2220

Sir,
The below mentioned distributer
MALLICK INDANE
Chhualiberna, Belpahar, Dist- JHARSUGUDA,OdishaPIN-768217

Charged Rs.3550 in Total for new connection,Bill Given For Rs 1400(Rs.1250 against cylinder+Rs.150 against Regulator) .He talked rudely and was not ready to give the rgulater also he agreed after an argument. I came to know that he is harrasing the consumers whoever complained against him. He is Charging Rs. 3550 to all new consumers . After complaining in the Indane Gas Website no action has been taken yet(Note- Total charges for cylinder+regulater is appx.Rs.2100)
Santosh Sharma
Stationpara,Belpahar

Hi All,

I'm a resident of Bangalore. I bought petrol from an Indian Oil Petrol Pump in Shri Shirdi Sai Fuels, Hosur Main Road, Bangalore.

I asked for petrol of worth Rs 400/-(Almost Rs 73/litre which is 5.47 Lt's of petrol). I noticed that the fuel needle of my vehicle didn't move much and it
showed me some where 4 1/2 Lt's. I thought probably after catching-up speed the needle will move but it didn't. they are duping the customers by filling less petrol than they pay for.

Proof: I have the credit card statement and a picture that i took before leaving the petrol Pump where it shows the fuel needle indicator.

So i want to raise a complaint against the Petrol Pump for not filling up the petrol for the amount they took and for cheating the consumer.

Points to Note :
1. I have the Citibank's Indian Oil Credit Card and so I prefer going to an Indian Oil outlet.
2. I visit a petrol pump only when my bike is out of petrol and then fill its tank to full capacity.
3. The Person didn't ask me to check the reading he started putting the fuel and later when i checked it was short of almost 1 1/2 Lt's of petrol.

Thanks,
Ravi
[protected]

Dear sir,

My consumer no. is CGS 5625R. I am a resident of lucknow and continuously trying to book my refill but online booking service

is repeatedly referring to my booking and delivery of cylinder dated 10th feb 2012 where as after 21 days they should book my fresh gas refill.

Kindly if possible book my gas.


Thanking you
yours faithfully

dear sir
i am a consumer of indane gas through gujral gas co. I am verry unhappy with the service of gujral gas co. jabalpur. first of all this agency have no any palce for distribute gas cylender, some time it distribute from r.c. ground penti naka, some time it distribute from vacate place of sadar bazar, some time from mutton market. in actlly they have no any perticular palce for distribute the gas cylender. Second thing now this agency billing & distribute the gas cylender on plain paper without any original bill. whenever we demand for bill agency empolyee refuse to issue bill parchi. Third one is that empolyee of the agencies is verry bad and they are unable to help the consumer for any type of problems. i have so many complaint againt the gujral gas company so please take some neccessary action againt gujral gas co. jabalpur and help us.
thank you

Dear Sir/ Madam,


My distributor always make delays in deliver of gas cylinder. Distributor agency name is Pearay lal & sons and distributor no is [protected]. And whenever i go to agency for booking , the concerned person deny my to book LPg just say that there is shortage of cylinders then what about those deliveries which they deliver for black marketing. Please look into the matter we are facing much problem in getting LPG cylinder.


Thanking You,

Yours Truly,

S-17717(karol bagh)

i am a consumer of indane gas with panchsheel gas agency,civil lines moradabad,u..p.My consumer no. is16342.I consumed my gas refill within a fortnight due to the unexpected advent of some guests and family function.I have a large family.I tried and requested the agency many times but his personnel and the owner too comletely denied to book or deliver the refill as a hard and fast rule.I have registered a complaint with A rea manager no.325376 on 29 th .Feb.but despite of lapsing aconsiderable period nothing has been done by the concerned authorities.K indly intimate me the action taken against the agency and inform me what should be done in the case if refill is exhausted before twenty days due to some unexpected domestic needs?Further i would like to inform you that i am a patient and my husband stays out of the city being a government officer.Sunita Srivastav,Malti nagar,Deputy Ganj,Moradabad Cell [protected] and [protected].

This is Smita Kumari, customer No - 15962,i have booked for refill cooking gas cylinder on 15th feb but still not yet delivered, when ever i call they are saying, we will deliver tomorrow.Sri Sai Prasanna Indane provides very bad service, every time takes more then 45 days to delivery cylinder, we are staying with family and i have 3yr old kid, it is difficult to adjust having food outside, needed your help to delivery on time. Thanks a lot.

my comsumer no in 0852 agency name is NARAIN GAS AGENCY MODEL TOWN BATHINDA . i have booked my cylender on 21.02.12. til 04.03.12. my cylinder is not delivered. the agency do not attend the phone call also. there is no online booking facility. there is no name in gas agencies list on the net. i have applied for a new gas connection before two months ago but no response. on the other side who appllied new connection before me they have got a conncetion. please note my request and take action should be taken.

Dear Sir/Madam, I booked my refill on 10.2.12. Regn No.[protected]. On 2.3.12 I received cash memo no.392. Till today I have not received refill and automated service no. told me that booking upto 14.2.12 cleared. My house remain open throughout day and night. No delivery man has reported so far. Please send the refill immediately. My consumer no.018712. Gas Agency name is Kasna Inadane Gas Service. Their phone No.[protected], 2324228, 4135788. Their email id is [protected]@gmail.com. Complaint No. on automated no.is 335883 dated 4.3.12
I shall be grateful if matter is taken up at appropriate level so that refill is delivered soon. Thanks
Mob [protected], [protected], [protected].
--