Indian Oil Corporation [IOC] Complaints & Reviews

We are Indane gas client vide consumer no 911484 ( SANJAY JAJOO) registered at Mahamaya gas agency ,191 BG, 74c, Indore.

Inspite of our repeated complaint at the agency for leakages in the cylinders received and less weight of the cylinders ,there has been no action since last six months.Every month we have informed the complaint to the carrier and the agency which none have them cured. They say that the same is received from the Company and they cannot do any thing.

It is a great risk to our family and INDANE should be responsible in case of any accidents , if occured ,due to gas leakage.

Kindly ensure earliest solution.

Regards,

Sanjay Jajoo
Indore

I am a consumer of M/s Meera Gas Service, 113/286 Swaroop Nagar, Kanpur (tin no. [protected] Phone no.[protected]. My connection no. is 9701 in the name of Mrs. Manju Saxena, my wife. I had various time complained that the cylinder supplied to me is underweight and the cylinder finished in 20-22 days only. this time I booked the gas on 02.02.2012 and the cylinder supplied to me on 14.02.2012. To my utter surprise, when I weighed the cylinder on scale it was only 25.03Kg against 30.04Kg gross weight which was painted on the cylinder. I complained to the agency who assure to look in to the matter. Today, 18.2.2012, I visited the agency and asked that the complaint has not yet been resolved. I asked for the complaint book to lodge my complaint, but I was told that the complaint book is in the possession of the agency owner and he has left the office at 4.10p.m. However, the agency has asked one person to change the cylinder. The changed cylinder was also less by 0.900kg. when weighted. Can this be resolved. How long a consumer shall bear the loss of this cheating being done by the agency or their vendors.
Please do the needful.
SK SAXENA
+91-[protected]

My Gas Connection no.is 21328 in the name of Jaipal Singh with Indane gas service, Bhiwadi, Vedram shopping complex,Bhiwadi. I have booked cylinder on 22.01.2012 but till 18.02.2012 i have not received the delivery. kindly look into the matter and do the needful at earliest.

Regards
Jaipal Singh
M-105,Ashiana Aangan,
Bhiwadi,Distt.Alwar(Rajasthan)

Received intimation for NEW LPG connection from the Dealer. While reaching the dealer point dealer said that LPG will issue only with GAS stove. But I am having gas stove with me. I dont want again spent money for a gas stove.I contacted 3 times to the dealer for CONNECTION. But they are refused to give me the same without gas stove. As per the norms I can avail the gas connection with out gas stove .I think dealer insisting me to take the stove for their benefit. This is illegal and I required a solution for this issue.

Dear Sir,

I am LPG gas consumer, I deal with M/s MaryMatha Gas Agencies, Ponkunnam,(kottayam), Kerala service who are the distributor of my area, My consumer No. 22140. My problem is after booking they have not supply the gas home delivery. Presently I book the gas 25 January 2012, today is 18 February, no cylinder reach at my home. I request you please solve my problem.

Ramachandran Nair K.G
vakananil house
Kadayanikadu po
Kangazha
Kottayam
Kerala
Mo No-[protected]

Kottarathil Gas agenecy Indane dealer - The history of complaints proves that he is in malpractices of giving Gas to Black market. Why Indianoil people not seeing this, no action taken against this. why media is not bringing this out.?

Delay in Delivery of Refilled Gas Cylinder
Sir ,

This is regarding the delay in delivery of Refilled Gas Cylinder of Domestic Gas Cylinder Category. My consumer no is 02985 with Indane . Distributor
B.T.P.S. Cooperative Ltd BTPS Township, Tribeni, Hooghly, West Bengal In the past 2 years there is always a delay in delivery of the Refilled Gas Cylinder at my residence for more than 40 days from the booking date . Even after complaining several times in the past 2 yrs , I am not getting proper response, The Manager and the Properietor behave rudely with me rudely and use filthy language , They also threaten me with dire consequences .

Sir ,

This is regarding the delay in delivery of Refilled Gas Cylinder of Domestic Gas Cylinder Category. My consumer no is 54348 with Indane . Distributor
Ranee Gas Agencies at Perumal Nagar Nanganallur , Chennai - 600 061. In the past 2 years there is always a delay in delivery of the Refilled Gas Cylinder at my residence for more than 40 days from the booking date . Even after complaining several times in the past 2 yrs , I am not getting proper response, The Manager and the Properietor behave rudely with me rudely and use filthy language , They also threaten me with dire consequences . They also lodge police complaint and harass me physically and mentally ,

The booking dates and the delivery dates in the past 6 months are as follows :

Booking Date Delivery Date No of days for delivery

01/11/2011 06/12/2011 36

16/09/2011 30/09/2011 15

30/07/2011 11/08/2011 14

17/12/2011 19/01/2012 35

For the above delays I personally visited the Area Office at Teynampet in Chennai and lodged a written complaint . on 19/1/2012 @ 12.30 pm , I spoke to Area Manager Mrs Moti Sai Vasudevan and she accepted the complaint after 1 hr .The sales officer in the office spoke to me in filthy language and rudely in front of his Area Manager . Even the Area Manager spoke to me rudely and irresponsibly . I was told that i will get the reply within 10 days, Even after 28 days since 19.1.2012 , i didnt recieve any reply either thro post or email or thro phone. This is highly ridiculous that a PSU company like Indane behaves like this to the customer irresponsibly.

I request you to look urgently in this matter and take action immediately .I also asked for a compenastion of Rs 50000.00 since i have to spend such amount for buying other Cooking appliances because of late delivery and other medical expenses.

My address is 35-C Ayyappa Apartments, Union Carbide Colony Extn , Ullagaram , Chennai - 600 091. The Agency Phone nos are[protected],22240951,22241826

Expecting a positive reply at the earlest.

Regards


R Ramesh

I am residing at TNHB Colony velachery, Chennai and My consumer number is 26986. The distributor is Sabha Indane Gas Agencies, 51, cart Track Road, Maduvinkarai, Guindy, Chennai-32. The door delivery person received the cash which is extra Rs.30 from the billing amount on 16.Feb.2012.

They do not attend phone calls ([protected] – srinivas , office :[protected], hence it has become a tough time to know gas booking status and to convey the complaints.

If the bell is ringing but no response. If we try next time always busy.

We are totally vexed and upset.

Problem 1: Not able to contact agencies.
Problem 2: Extra charging for gas


Kindly look into the above matter and do the needful.

Regards.
Sathyamurthy.

Dear Sir,
I am a LPG Indane Gas customer with Sherawat Gas agency, devli, delhi and my consumer number is s-13341. I have booked for a refile on 07th feb.12 over phone. They replied that they will Distribute before 13/2/12. In person I explained the things to the agency and my 2 cylinders are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are searching for other option that where the services is good. This is the think not only happen for me but all Sherawat Gas agency consumers. Please take necessary action. and i also had the word with the delivery boy of the same according to him he had finish the cylinder stock when the new stock will come he will deliver. even he is talking to us very rudely and doing loos- talk with my faimly members. i am fed up with this kind of service.

Till the date i did not received any conformation from the gas agency.......
kindly do the needful as soon as possible..............

thanks & regards,
gopal kumar
m. no. [protected]

Dear sir,

1. consumer No. 199 would like to bring to your notice following irregularities in supply of refill through distributor of indane gas named makripa gas agency located at mogapair chennai

2. Refill when delivered is reflected 2 to 3 days late on their computer consequently next booking get delayed as they book refill after 21 days

3. after booking the refill it should be delivered withing 07 days form the date of booking as per the rule but they deliver refill in more than 45 days

4. We i contact that agency through phone they cannot pick the phone or they put computer voice repeatly

Looking forward to suitable action in this regard from your end
ward regard
madhavi

Sir, my consumer number is 17823. Our gas distributer is Yadav Gas Agency, Sahibabad Industrial Area, Ghaziabad.

Sir, It is to brought to the notice of concerned officials of Indane Gas, that we are continuously getting less quantity in fresh cylinders we receive. The delivery boy comes with an autorickshaw fully loaded with fresh cylinders but none of the cylinder weighs more than 28 KG. Range of weight which these fresh cylinders carry ranges from 26 KG to 28 KG, out of which some are lin leaky condition, which the delivery boy forces us to receive on every delivery.
On the slip we receive with the cylinder, the mentioned weight is more than 30 KG always.
The empty weight mentioned on the cylinder is around 14.6 kg and gas we should receive is 14 kg for Rs. 395/- as mentioned on the gas receipt.
This conveys a clear message that there is some gap in what is mentioned on the slip and what actually we are receiving.
Gas rate on papers comes out to Rs. 28.214/- per KG (395 divided by 14)
Gas rate we are paying assuming 26 kg cylinder comes out to Rs. 39.5/- per KG (395 divided by 10)
Gas rate we are paying assuming 28 kg cylinder comes out to Rs. 32.91/- per KG (395 divided by 12)
However we shall pay Rs. 338.57/- for 28 kg cylinder (saving of Rs. 56.428/- for us) and
we shall pay Rs. 282.14/- for 26 kg cylinder (saving of Rs. 112.857/- for us)
Thus you can see that paying Rs. 56/- more or Rs. 112/- more every time we receive a cylinder is an extra cost to us.
The distributer was contacted several times for this problem, but the persons receiving my complaints have not properly registered but simply write on a piece of paper.
We are totally annoyed by the attitude of delivery boy who raises his eyebrows on our objection to deliver 30 kg cylinder. We also do not like the no-action policy of the distributer and misappropriation in the gas deliveries.

Please take necessary action.

I am a consumer of lpg connection in Srirangam , Trichy dist , Tamil nadu

I want to transfer my gas connection to my relative ( sister's son) wher i am residing since i am 76 years old.

They don't have LPG connection

We need to have procedure to do the process

Kindly mail to " vkr.[protected]@rane.co.in " of write to me in the following address

V S Ranganathan
C 5 Brindha Gardens
Raghavendra puram
Srirangam
Trichy 620 006
Ph : [protected] /[protected]

Hi ,

I have done my refill booking on month Jan 21~ via its toll free number

Got the booking no as 283008 & Cash memo as 492

Itz been a month , i dont know the status of the same .. when i try the toll free to check the status/complaint -it say no service available for this .
Even itz webservice is not providing the status details ..says in construction

How to track...

I ,TAPAN CHAKRABORTY OF 9 BIPIN PAL ROAD BARABAHERA HOOGHLY 712246 ,IS YOUR CUSTOMER (T01452, OF COOKING CENTRE RISHRA HOOGHLY W.B) FOR LONG TIME.I WANT TO KNOW THAT AFTER BOOKING ON 31.01.12 ,(BOOKING REFERANCE NO-326054) YET NOT RECEIVED DISTRIBUTION ORDER SMS .FOR YOUR KIND INFORMATION LAST DISTRIBUTION ORDER GIVEN ON 12.01.12.
SO, MY REQUEST TO MOBILISE THE PROCESS AND INFORM ME ABOUT THE MATTER AS EARLY AS POSSIBLE.

THANKS
TAPAN CHAKRABORTY
T01452 HOOGHLY

महोदय,
मउनाथभंजन(पिनकोड 275101)स्थित अभय इण्‍डेंन गैस सर्विस(वितरक) के यहॉं 13/01/2012 को ही बुकिंग की गई थी ।आज तक गैस का सिलींडर प्राप्‍त नहीं हुआ है ।
भवदीय
रवि भूषण पाठक
द्वारा डा0 बी0 वी0 दत्‍ता
हंस नगर कॉलोनी ,इमिलिया
मउ(उत्‍तर प्रदेश)
फोन [protected]

dear sir,
all leading petrol pumps in the counter owned by IOC (indian oil company),was promoting a luck draw announced to be held after 31 st feb2012 .
the name given to this promotional lucky draw scheme was "CAR IN A TANK''[protected] DRAW.
BUT TILL DATE NO SUCH RESULTS ARE ANNOUNCED NOR THERE IS ANY PROBABLE DATE MENTIONERD ON IOC WEBSITE .
I DOUBT THIS WAS A HOAX LUCK DRAW AND IOC FOOLED THEIR CUSTOMERS FOR THE SAKE OF PUBLICITY,,,....

I request you to please find out the genuinicity of this scheme and winners of the same ....filing which the company should undergo disciplinary action and penalty for fooling its customers and running fake schemes for promotion.

from dr vijay sharma
[protected]@yahoo.co.in

My consumer no is 12527 with Mahendra gas agency of INDANE a Indian oil corporation concern.
The agency is allowing to book gas refilling after 21 days from the date of last delivery and the gas
refilling is done again after 20-22 days. So it takes approximately 42-44 days total time between refilling .
This is too much time taken by gas company to provide refilling.

Sir, My LPG gas connection falls under your authorised dealer : M/s TEJ ENTERPRISES, Gopalpura Byepass, Jaipur.

My Gas consumer number is 244839. I was regularly getting my refills on time and reasonably right time from booking date.

Recently they have started a new gas booking system on mobile number [protected]. On doing so i am getting the feed back from computer connected to this mobile number that my refill has been booked by IOC / Tej Enterprises on 31.01.12 vide booking no.15843 and the same has been delivered to me on 21.01.12.

First of all how is it possible that as per the computer feed back, i am booking for refill on 31.01.12 and i am getting the refill supply on 21.01.12 ????????

Secondly, the computer do not take fresh booking on my consumer number ????????

Lastly, when contacted TEJ ENTERPRISES OFFICE, they after seeing their computer, advises me to book for my refill on this mobile number [protected] else they do not hear my any grievances?????

Kindly do please look into the matter and resolve this automatic computerised booking system in more consumer friendly manner OTHERWISE THIS IS JUST A HAVOK FOR THE COMMON PUBLIC.

I trust my matter will kindly be looked into immediately or else i will be left with no other alternative to approach CONSUMER COURT and LOCAL DAILIES.

With regards,

Vijay S.Joshi

This is the inform to you that we are facing the problem with our GAS Connection agency “ NISHANT GAS SERVICES” Address : 5/185 B ram nagar ki pulia shahganj agra
We have not received my GAS delivery on time after many reminder not take serious , I am facing this problem for every month and problem is increasing month on month

We have booked the GAS on 23-Jan -12 thru online No.[protected], Booking No.200043 but the still we have not received my GAS so we request to you please take necessary action against him and provide my GAS delivery on time.

Gas Connection No. 8360
Name : Pawan Agarwal

Please revert on my mail



Regards
PAWAN AGARWAL
[protected]