Indian Oil Corporation [IOC] Complaints & Reviews

I wish to record my greviance case on my Indane Agency KK enterprise,Ulsoor who has started harassing my Wife & Innocent family members by Disconnecting my Indane Connection.

I've been a Indane Gas Subscriber from 2004-05 in Bangalore & have been residing at Doddanekundi,Martahalli from 2008.
My Connection was intially serviced by Vishnu Gas Agency,Kadugodi till 2011 & suddenly transfered to this Notorious KK Agent in May'2011.

In May'2011, as per Karnataka Govt. Consumer & Civil Supplies Dept, all the Valid Indane Consumers had to Register in the Karnataka Govt providing BESCOM RR no7 address proof.Accordingly, i've complied all the requirements & my Gas Connection was Validated.

Now after 1.5yrs,we're getting a Shocking news from KK agency that our Gas connection has been Suspended.

They're now Openly Demanding us to Bribe them & IOC/Petroleum Minister etc....

Such Frauds have been made INDANE agents by our GREAT INDIAN PETROLEUM MINISTRY


I NEED JUSTICE & WILL REPORT THIS CASE TO THE CONCERNED


ARAVIND MARIYAPPAN
CONNECTION NO:75936

I have been intimated by my Indane distributor that my account has been “locked” due to the fact that I have not asked for a refill gas cylinder for the last few months.
I am surprised that no intimation was sent to me in this respect and neither I was told by Indian Oil Corporation (IOC) about this conditionality while taking the connection.
While I am not bound to disclose the reasons for this low consumption, the fact that I stay alone and travel frequently and use cooking gas very judiciously should not be a reason for penalizing and harassing a consumer. On the other hand, I do realize that there may be dormant accounts which need to be cleaned up but the threshold for such an exercise MUST not be a few months.
IOC must revisit this arbitrary clause and raise the threshold limit to at least 1 year.

Regards,
Kaushik

TO
The Managing Director,
IOC .
Sub : Complain against ABHIJIT ENTERPRISE,KHARDHA BRANCH ( INDANE GAS )
This is to inform you that I booked my Gas cylinder against Number 382545, CASH MEMO NUMBER 11765. in Decenbar 2011 and enquired in Jan.2012 ,The gas agency had not given me cylinder and said that your cylinder is not booked and then I again booked my cylinder. But I have not received till today after forty days. The distributer is Blackmarketing the Gas Cylinders . TO
The Managing Director,
IOC .
Sub : Complain against Raghu Gas Agency Khandsa Road Gurgaon(HR)122001 ( INDANE GAS )
This is to inform you that I booked my Gas cylinder against Number 3728 (Vasu Ram Nagpal ) in November 2009 and enquired in Dec.2009 ,The gas agency had not given me cylinder and said that your cylinder is not booked and then I again booked my cylinder before One and a half month in December 2009. But I have not received till today after forty days. The distributer is Blackmarketing the Gas Cylinders . It is not possible for me to get it from black market.etake the necessary action against our khardha distributors and Oblige.

Thanking You .
Kindly Sincerely.
santanu dey talukder

3 no. govt colony, sodepore, kolkata-110
ph. no. [protected]

I booked Indane refill at Binod Gas Distributor , Digwadih (Dhanbad) on 7-1-2012. My consumer No is 18625.( Orginally of M/s Jyoti Jwala) Till now home delivery of refill has not been made
I.P.S .Anand, Rly Type IV, Patherdih Coal Washery, Dhanbad.
Mobile No [protected].

Dear Sir/Madum,

I, S.Thevathasan Age 84, My Customer No:15166 (Jaya Gas Agency Porur, Chennai 600116). We Had Booked For Indane Gas Cylinder On 1.2.2012 By Phone But Till Now Cylinder Is Not Delivered To Us In Time! We Under Going Very Hard Ship. Please Expedience Earliest As Possible.

This Issue Needs Your Serious Attention. Kindly Look Into The Matter And Make Arrangements To Send The Cylinder As Soon As Possible. I Will Be Thankful If You Do The Needful.


http://webapp.indianoil.co.in/paribhavam/comp_replyFrame.jsp?docket_no=284278

Thank You,

Your Sincerely ,

THEVADASAN. S

We are one of the consumer of Indane LPG gas for the past 20 years and registered with Rajendra Gas Service, Ambavadi, Jaipur. (Raj.) vide registration No. R12432. We regret to inform that inspite of our having followed-up with the gas agency for taking the delivery of the cylinder after booking we get no response. We have tried to visit the gas agency personally several times but there has been no assurance provided for delivering the refill inspite of our having booked for the same at least six months back. The gas agency cannot be contacted on telephone as they do not attend to the telephone calls and even after several personal visits there has been no positive approach by the concerned persons to arrange delivering the refill. We are lodging the complaint as a last resort and will request you to get the matter thoroughly investigated and we are of the opinion that the gas agency is categorically selling the cylinders in black in the open market and is unduly harassing the consumers.

- H.C. AGRAWAL

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Deepak Engineering Industries
F-34, Road No. 04, Vishvakarma Industrial Area, Jaipur – 302 013
Tel:[protected],5104153; 2331105; 3261315; Mobile: [protected]; Fax:[protected]; E-mail: [protected]@yahoo.com

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Hi ,

The Nilsikha distributer of dakhineswar kolkata is always delaing their delivary after gas booking , for my case I have booked the gas on 19th jan 2012 and to day is 9th february and till now I have not got the gas delivered.
In IVRS system they have given the toll free complain telephone number as [protected] but everytime i am calling this number the phone kept on ringing but nobody is picking it up.Regarding Nilsikha I have tried to contact directly to their number but they are telling that gas will be deliverd today or tomorrow but it is not actually happening.They are very rude with customer.Also when I have called up the delivery boy he is also ding the same thing .I have checked my status of booking through IVRS and the Receipt/cash memo number got generated 10 days ago.This brach need to be replaced by efficient people , When I have asked them for double connection application they are telling that it will be consider after two years, The number of nilsikha branch is[protected].And name of our delivery boy is jagadish and his number is [protected].I am really pissed off with indane service.Every time they are doing this delay and was not giving any justification for it.Please help me .

Regards
Sudipta

Sir,The complaint is regarding the supply of cooking gas by IOC CHENNAI,distributer SABI GAS SUPPLIES.costomer no 46525.we are having a tuff time with the above company by the delay in supply of cooking gas which takes almost 40 days to supply a refill & its a big harrasment, as we have a single cyclinder connection.Though we book the refill on time,we don't get gas supplies,the gas agencies are not bothered about the costomer.We are put into great difficultie's, torture, to our domestic life.I sincerely want you to take this complaint & also see that the gas suppliers dont take costomer's as they wish.

I booked LPG Cylinder on 23.01.12 via IVRS. Till date, ie, 08.02.12 it has not been supplied. My Consumer No. 25435 of Rajajipuram Gas Service, Lucknow. Last booking was in the month of November, 2011. earlier also the LPG was not supplied in time. The dealer or his employees do not give satisfactory answers which leads us to believe that they give LPG cylinders to hotels, restaurants, etc., instead of giving it to the consumers. Please take immediate remedial measures failing which the only remedy left will be to take legal action.
PC Mishra
C-3054, Sector-6, Rajajipuram, Lucknow-226 017.
[protected]@rediffmail.com
[protected]/[protected].

DEAR SIR,
WE HAVE INDIAN OIL CYLENDER OUR CONSUMER NO.133756 AND NAME IS R.S.AGRAWAL WE HAVE RESIDENCE AT GAJANANDPURAM ,KOTRA BYEPASS ROAD,RAIGARH(C.G.).WE HAVE BOOKED CYLENDER FOR REFIL ON DATED JAN.2/2012 BUT STILL TILL TODAY I DON'THAVE REFILL CYLENDER EVERY I HAVE I ALSO COMPLENED ON YOUR HELPLINE NO.ALSO.MY COMPLAINED NO.276629 EVERYDAY HELPLINE TOLD ME TODAY AGENCY TO BE DELIVERED YOUR REFIL CYLENDER BUT STILL I HAVE NOT RECEIVED REFILL CYLENDER .PLZ TAKE NECESSARY ACTION AND DELIVERED REFILL CYLENDER AT THE EARLIEST.EVERY MONTH WE HAVE A BIG PROBLEM OF REFIL CYLENDER PLZ CHANGE YOUR AGENCY AND INCREASE AGENCY IN THIS CITY.SO WE HAVE RECEIVED TIMLY REFIL CYLENDER..MY AGEENCY NAME IS RAIGARH GAS SERVICE,GAURISHANKAR MANDIR ROAD,RAIGARH(C.G.)PLZPLZ TAKE NESSARY ACTION FOR RECEIPT OF REFIL CYLENDER ON TIMELY.
R.S.AGRAWAL MOBILE NO.[protected].

Dear Sir,
My Consumer ID No. is 17071and I get my Indane Gas Cylinder supply from Shanti Indane, Palam Colony, Ne Delhi-45. The delivery of Gas Cylinder made on 07.02.2012 yesterday under Cash Memo No. 2593 as per massaged received on mobile.
The LPG Gas in the delivered cylinder is less i.e. 3KG. The delivery boys delivering the cylinder without slip. The Cylinder's seal is also broken.
The weight of the filled Cylinder is 28 KG whereas on the Cylinder, it is written that Cylinder's weight is 31 KG (16.8+14.2).
In this connection, i want to ask that
1.Why the Cylinder's weight is low ?
2.Why the Cylinder has been dilivered without slip/Cash Memo?
3. Why the Cylinder's seal is broken?

You are requested to take necessary action in this regard.

With Regards,

Jitendra Kumar Agrawal
Mobile No. [protected]

The supply of riffle is not regular. He deliver my cylinder to another person by charging extra cost. When i came to office to complain about him the manager mr. Hajari lal did not give me complaint book and behaved me rudely.
Earlier also i complained about him but till now I did not get any response about the complaint.
So I request u to look into the matter and act accordingly

We have been having numerous problems with the Indane LPG distributor K-2 Enterprises at Sarita Vihar.

The new cylinder is never full and is always 4-5 kilos less by weight.

This is a big racket where LPG is syphoned off and consumers are blatantly cheated.

Misbehaviour & irregular delivery
Respected sir,
Consumer Name :-Shashi kant pareek
Consumer Number :T-4402
This is complaint about the misbehaviour & irregular delivery of the gas cylinder in our near gas agency whose name is KAVITA ENTERPRISES ,GANGAURI BAZAR JAIPUR & owner is Smt.KAVITA MISHRA in the above given address.
There is no proper delivery of gas cylinders and most of the consumer...

sir,
I am a customer of indane domestic gass.my consumer no:is 18363 of Vridavan Indane Service, Kadakkal,kollam district of kerala.I have booked for refill cylinder on 07/01/2012,but the agency has not yet supplied the cylinder because I am not paying more than bill amount.Now I am bonafied that the agency supplying gass to others overlooking seniority.
On 24/12/2011 while supplying refill cylinder to my home they have given me bill for Rs421/- and compelled me to pay Rs 422/- but I denied to pay excess.then the delivery personals shoutted obseen words and tresspassed to my home and pulldopwn me and tried to take back the supplied cylinder .this matter lead to police case and as directed by the sub inspector of police ,the agency accepted the bill amount.
Afer this instance in the out of police station the owner of the agency threatened me and said he will never supply refill cylinder to me.
Hence I request that necessary steps may please be taken to get me refill cylinder in time and in bill price..Also request that action may be taken against the agency,and to convince the weight of refill cylinder.
I have already intimated thi matter to IOCL officials and District collector,kollam,DSO kollam,

Delay in supply of INDANE- LPG cylinder
I take this opportunity to inform you that I have LPG connection B 26335 with M/s Agnihotri Gas Service, Sector-37, Noida. The behavior of the personnel and staff of the gas service is highly objectionable. The customers are being harassed like any thing. The gas is delivered after at least 15-20 days of booking that too after continuous pursuance. Some times it takes even longer. The next booking is done only after at least 21 days after the delivery. Practically one cylinder is delivered in the minimum of about 40 days. That too by making numerous phone calls to the agency. It is also important to note that 80-90% of the times the phone is not received at all either by the agency personnel or the owners. The working hours of the agency are 09:00 AM to 05:00 PM with lunch from 01:00 to 02:30 PM (to discourage the bookings and deliveries).
I made numerous phone calls every day since then and was promised delivery the next day all the times but till date I did not receive the delivery of gas cylinder. I have made all out efforts at the agency as well as owners’ level but failed as nobody is ready to listen. The gas is being sold in plenty by the hawkers of the agency @ Rs 600 per cylinder or more.
Kindly take suitable measures so that the above problems may be resolved at an early date and Govt. employees like me are not harassed.
Also please inform the following:
(1) After how many days of booking, the gas cylinder should be delivered?
(2) After delivery of the gas cylinder, what is the minimum period required for the next booking?
(3) What should be done or where to approach in case the agency does not follow / listen regarding (1 & 2) above?
(4) What should be done or where to approach in case of mental harassment regarding (1& 2) above?

R. P. Dwivedi
Govt. Employee
A-109, P-17/8, Tatrakshak Vihar
Sector-23, Noida U.P.
Ph: [protected]
E-mail: [protected]@rediffmail.com

My consumer number is 26998.

I had booked for refill cylinder on 13 Jan 2012 through on-line booking. My booking number is 6109 and reference number is 4060159.

My gas agency is Prabhat Gas, B1 Market, Janakpuri.

Even after more than 3 weeks, I am still waiting for the refill. Every time I call up on the on-line booking number, it says that the gas agency has completed deliveries up to 12 Jan 2012.

I am deeply anguished. Now, since the start of on-line booking system, even the gas agency does not respond to phone calls.

Our existing cylinder can exhaust any time now.

I am absolutely clueless as to whom to approach. On-line complaint number [protected] is coming as invalid number.

Can anyone help pls asap?

Neeraj Goel

We have two gas cylinders. Both are now empty cylinders. Since 45 days we are not supplied with gas cylinders by our gas agency after booking. Our gas agency is ORIENT GAS AGENCY. When we ask about this they say that the bill has not yet been cleared. We do not have any other way for cooking. Other neighbouring cities are getting gas within 20 days. We are in doubt that some malpractices are taking over.


Kindly take some action against this and please help us to solve our problem as soon as possible.

Res. Sir/Madam,
Hereby, I Sudesh Kumar is a consumer of indian oil gas service through its dealer NARWANA GAS SERVICE. Owned by Mr. LMABA. He always book cylinder on 22nd day of cylinder delivered and then give cylinder delivery after 20 or more days with a lot of harrasment. His employes mesbehave on phone as we ask them to deliver the lpg cylinder on time. My connection no. is 1516 by the name of Sudesh kumar s/o Sh. Nohar chand, Canal Road, Narwana Distt. JIND Haryana.126116. My contact no. is [protected] . Pl. help me in intrest of public rights.I will be very thankfull to you.

I HAVE TRAVELLED TODAY FROM SRINAGAR TO DELHI BY FLIGHT NO 6 E 554 SEAT NO. 2 D SINCE I WAS TO ATTEND SOME URGENT MEETING OUR MANAGER AVIATION FUEL STATION , SRINAGAR GOT ME CHECKED AT SRINAGAR AND HE HAS REQUESTED FOR PRIORITY TAG FOR MY LUGGAGE WHICH WAS ASSURED TO US. DURING THE LUGGAGE IDENTIFICATION I DID NOT FIND THIS AND REPORTED THE MATTER TO THE GROUND STAFF WHO WAS DEALING AT THAT TIME NAMELY SHRI S.M WASSI WHO ASSURED ONCE MORE. HE AGAIN MET ME AT THE TIME OF MY BOARDING THE PLANE. BUT TO MY SURPRISE DESPITE OUR ALL PERSONAL REQUESTS PRIORITY TAG WAS NOT ATTACHED TO MY LUGGAGE AND I WAS DELAYED AT DELHI AIR PORT. I THINK THIS IS THE MINIMUM COURTESY AND SERVICE, A AIRLINE CAN PROVIDE WITHOUT ANY FINANCIAL LOSS, OTHERWISE STOP TALKING ON CUSTOMER SERVICE AND DISPLAYING SIGNBOARDS AT AIRPORTS AND USE OF SORRY WORD OR APOLOGIES SHOULD BE RESTRICTED. MAY I KNOW FOR WHAT REASON THE CUSTOMER WILL TRY TO TRAVEL IN YOUR AIRLINES.