Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Steps to reproduce the issue.
1) log in to irctc website and select the to and fro station along with the date and click on find trains
2) select the train and click on check availability and fare and then click on book now.
3) enter the passenger details and proceed, the next page which shows review booking details is not working properly. The continue booking button, back button and replan booking button is not working. Please look into this issue

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

Rajnarayanan Eangandiyoor

from Pathanamthitta, Kerala

May 25, 2019

This issue happen mostly in mobiles and no solution yet

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S

Suriya V

from Chennai, Tamil Nadu

Jun 27, 2019

Facing similar problem with my mobile browser also in the "Review Booking details" page.

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A

Amrutha Ramasubramanian

from Mumbai, Maharashtra

Sep 21, 2019

I was also facing this issue but it got resolved on it's own when I cleared my mobile downloaded cache. Please try and check if it works for you.

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Address: Mumbai City, Maharashtra, 400004

Website: irctc.co.in

I did a booking with pnr [protected], a sleeper class ticket from pernem (Pern) to panvel (Pnvl) via train number 22114 for 21 march 2019. I could check the berth and coach details the moment the chart was prepared from the source station on 20 march 2019.
I woke up on the date of journey to find an sms stating the train in around 1:30 hours late. Over the next few hours, the sms' kept updating me and the delay increased to around 2 hours till the time the train reached mangalore junction. The train was held here for more than 1 hour and by the time it left majn the delay was beyond 3 hours.
Why will any passenger want to travel in a train delayed by 3-4 hours. I am aware about a rule in indian railways, which promises a full refund in case of a delay on more than 3 hours.
However, i was not sure whether i will get a confirmed berth in the 12620 matsyaganda express. At 16:30 hours, this too was sorted as i was able to book a confirmed ticket on the 12620. Now the issue here is, i was allowed to cancel the ticket with pnr [protected] and given a 0 refund.
As i had to travel all the way to madgaon, i did not report the matter on 21/3/2019.
I then wrote to irctc customer care complaining about the 0 refund even though i can confirm via ntes, the train touched pernem more than 4 hours late. The irctc care team has not resolved the issue at all. Every email is handled via a different person and they provide different answers.
I wish to know how does indian railways protect its consumers when trains run late. Over the past few years, i too have received 100% refunds in case of late running trains. Then, why have i not been provided a refund in this case.
Would it have been better if i had sold the ticket to someone else rather than cancelling for a 0 refund.
Is this a new kind of financial terrorism, courtesy irctc.co.in

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Mar 29, 2019

Updated by mervin fernandes From: [protected]@irctc.co.in
Date: 27 March 2019 at 17:52:43 IST
To: mervin.c.[protected]@icloud.com
Subject: RE:[protected] PNR Ticket Id:-3454482

Dear Customer,

Kindly note that refund will be applicable you should file tdr in place of cancel ticket.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Akash Raksiya
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in[#3454482]
________________________________________________________________________________
IRCTC never asks your personal bank account details through
call. If you received any call in this regard, please do not
share your bank related credentials.
________________________________________________________________________________
[protected][protected]Original Message[protected][protected]
Subject : Re: [protected] PNR Ticket Id:-3453868
Date : Mar 27 2019 4:57PM
From : mervin.c.[protected]@icloud.com
To: [protected]@irctc.co.in
Can a human being look into this.

I have already informed the train was more than 3 hours late.

The last reply from Akanksha Singh spoke about a refund.

Indian railways speaks about a full refund in case of trains running late by more than 3 hours and the Frauds at irctc provide a zero refund.

If this is the case, I should not have canceled the ticket.

Sent from my iPhone

On 27-Mar-2019, at 16:07, [protected]@irctc.co.in wrote:

Dear Customer,

Kindly note that No refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is cancelled or TDR not filed online upto four hours before the scheduled departure of the train.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Sonika Bundela
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#3453868]
________________________________________________________________________________
IRCTC never asks your personal bank account details through
call. If you received any call in this regard, please do not
share your bank related credentials.
________________________________________________________________________________
[protected][protected]Original Message[protected][protected]
Subject : Re: [protected] PNR Ticket Id:-3423784
Date : Mar 27 2019 3:42PM
From : mervin.c.[protected]@icloud.com
To: [protected]@irctc.co.in
Any update

Sent from my iPhone

On 24-Mar-2019, at 09:48, [protected]@irctc.co.in wrote:

Dear Customer,

The ticket under PNR [protected] is successfully cancelled. The due amount will be credited to your account through payment gateway electronically. We would ensure that the refund is made at the earliest.

In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the Refund Status link in the left panel under My transaction. on the plan my travel page after you log in to www.irctc.co.in giving your userid and password.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Akansha Singh
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#3423784]

________________________________________________________________________________
IRCTC never asks your personal bank account details through
call. If you received any call in this regard, please do not
share your bank related credentials.
________________________________________________________________________________
[protected][protected]Original Message[protected][protected]
Subject : Re: [protected] PNR Ticket Id:-3419110
Date : Mar 24 2019 9:06AM
From : mervin.c.[protected]@icloud.com
To: [protected]@irctc.co.in
IRCTC is a fraud

Sent from my iPhone

On 23-Mar-2019, at 16:58, [protected]@irctc.co.in wrote:

Dear Customer,

Kindly note that No refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is cancelled or TDR not filed tdr before the scheduled departure of the train.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Sonika Bundela
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#3419110]
________________________________________________________________________________
IRCTC never asks your personal bank account details through
call. If you received any call in this regard, please do not
share your bank related credentials.
________________________________________________________________________________
[protected][protected]Original Message[protected][protected]
Subject : Re: [protected] PNR Ticket Id:-3410808
Date : Mar 23 2019 2:45PM
From : mervin.c.[protected]@icloud.com
To: [protected]@irctc.co.in
I can confirm I did not travel in train 22114.

Besides, the train touched Pernem at 22:50, a good 4 and a half hours late.

I canceled the ticket at 16:30 hours on 21 March 2018, which is before the scheduled and actual departure of the train.

Please read your emails before sending as they do not make sense

Sent from my iPhone

On 22-Mar-2019, at 16:44, [protected]@irctc.co.in wrote:

Dear Customer,

With regard to your mail, we would like to inform you that full refund is permitted in case of Train late more that three hours and passenger not travel. The TDR shall be filed before the actual departure of the train .

Note: :-No refund is admissible in case of train late if ticket is cancelled/ TDR is filed after actual departure of the train.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Sonika Bundela
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#3410808]
________________________________________________________________________________
IRCTC never asks your personal bank account details through
call. If you received any call in this regard, please do not
share your bank related credentials.
________________________________________________________________________________
[protected][protected]Original Message[protected][protected]
Subject : [protected] PNR
Date : Mar 22 2019 3:35PM
From : mervin.c.[protected]@icloud.com
To: [protected]@irctc.co.in
I had canceled ticket with PNR [protected] as train 22114 was getting delayed. I am pretty sure the train was 4-5 hours late. Still, I have received 0 as a refund amount. Please advise on this Regards Mervin Sent from my iPhone Sent from my iPhone

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Respected sir
Its pathetic situation for employees of waterpoint they dont get salary in correct time they are not paid for 5 to 6 month at stretch. Kindly tell how they will run the family how they will give rent etc why irctc is not addressing this problem please find solution for this problem
Employees beleave and join this company if they dont giv salary in time its irctc responsibilty to find solution for these employees to run family smoothly.
This is not complain this is request pls

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Hi Team,

This is regarding of my failed ticket transaction on irctc using razorpay
Booking Transaction id: [protected]
Amount: 1320
Transaction Date:[protected]

Ticket could not be booked but i have not received the refund yet.

Attaching a screenshot for your reference.

Disappointed,
Customer.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Mar 29, 2019

Updated by Pihu18 Aby updates?

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Address: 236 N S C BOSE ROAD, Kolkata - 700040, Kolkata, West Bengal, 700040

On 20 march 2019, submitted a complain to indian railway with id : 2274773 in connection with converting my 2 tier ac ticket to 3 tier ac by indian railway without prior consent of me, creating huge harassment to my family.

In response got an email at around 4 pm on 20 march 2019, from < refund. [protected]@rediffmail.com > asking to contact me at contact no <[protected] > for resolution.

When contacted yesterday at above no., requested to give my debit card details to them.

It is not understood, why my debit card details are required to send money.

Further, as per guidelines of banks, no-one is supposed to share his or her debit card / credit card details to anybody.

In view of above, i denied to share my debit card details. As a result they cut the conversation, saying 'then you will not get any reimbursement / compensation.'

You are therefore, requested to look in to above and reimburse me for converting my purchased 2 tier ac ticket to 3 tier ac ticket with proper compensation money for our inconvenience / harassment.

With regards & thanks

Bijoy bhowmik,
Kolkata - 40

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Abheer

Mar 27, 2019

I tried to booked ticket but money deducted from my bank account without booking ticket.
Date of booking 19 March 2019

Transaction Ids [protected] and [protected]
Train No.12290
Train name Nagpur Mumbai Duranto
Class 3A
Payment done via BHIM app

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I had filed tdr for 2 tickets and the pnr numbers are [protected] and [protected] journey date on 06/03/2019. I cancelled the tickets as the train was late by more than 6 hrs.. So i called irctc customer care number and confirmed the procedure how to file tdr to get the refund but haven't received the payment yet. Today i spoke to irctc customer care and it's shows that we have boarded the train which is not true. I had filled tdr for bramputra mail... And had to travel in kamrup express on 06/03/19 and the ticket which has been provided by the tte of kamrup express has been attached to this email. So would appreciate if anyone can look into this matter and fix the issue asap

Anil thapa
Email : [protected]@gmail.com
Ph no: [protected]

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vikashj01

from Mohali, Punjab

Mar 28, 2019

The person seating over water vending machine booth the charging extra money for 1 bottle of water. In actual the one bottle of water from irctc water vending machine cost Rs 8 (rs 5 for water and rs 3 for bottle) but the vendor is charging Rs to everyone.

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I have an account in irctc.co.in (User name is santp_79) i already got the mobile verification password by an sms. But, i can't get email verification password.
Everytime i am clicking resend button but not receive otp to my account it's my humble request to you please send the email verification password in to my mail ([protected]@gmail.com) urgently or suggest another way to reset my account.

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Pra23pat

Mar 27, 2019

Sir i have received this message "payment rejected by bank" several times during booking ticket during Tatkal session. My amount is deducted but ticket is not booked. Do kindly resolve the issue.

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I booked two tickets and cancelled them later. Under ticket refund history tab, it is shown that refund status is refunded but in reality i have not received any refund amount in my bank account.

I am sharing the screenshot as well as details of transactions below

Refund one:
Pnr number [protected] /irctc transaction id [protected]
Date of cancellation of e-ticket/date of failure of e-ticket booking: 15-mar-2019
Refund processing date: 16-mar-2019
Refund amount: 40.0
Refund reference no:[protected]
Payment option used : visa/master card (Powered by hdfc bank) (Credit_card)
Booking reference no:[protected]

Refund two:
Pnr number [protected] /irctc transaction id [protected]
Date of cancellation of e-ticket/date of failure of e-ticket booking: 16-mar-2019
Refund processing date: 18-mar-2019
Refund amount: 910.0
Refund reference no:[protected]
Payment option used : visa/master card (Powered by hdfc bank) (Credit_card)
Booking reference no:[protected]

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S

Sri Harsha Vemuri

from Hyderabad, Telangana

Mar 27, 2019

Dear SIr,

im unable to open site, during taktal ticket..

Some times, Im able to open, but im unable to select "tatkal" under quota..the drop down list is not displaying.

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Address: Dahisar West Mumbai 400068, Mumbai City, Maharashtra, 400068

Dear sir. I booked a ticket in tqwl tatkal waiting n till the date of the journey my ticket didnt get confirmed n it was cancelled by indian railways. I paid 910/- and now i get an email from irctc that ill be refunded only 790. This is their email below. I want a full refund of rs 910-/- how can they deduct charges when it's not my fault. They should not allow in waiting in that case.
"we wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully. The refund amount of rs. 790 will be refunded back to your respective account shortly."

Their customers helpline no 139 is also chargeable. They should have a toll-free number n it's does not get connected. Their customer service keep diverting u to contact others n they don't have any idea. Passing the parcel they keep playing. Till then the refund the short amount n don't help. Passengers lose n nobody helps to fight from their side. Kindly take up this matter or will need to go high up further.
This
Subodh
[protected]

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Today on 23/03/19 i tried to book a ticket from cuttack to howrah under tatkal quota. After pressing the "pay" button and entering otp my account has been debited but ticket not booked. Message shows payment made to one 97 communication. Question is whether payment has not been passed on to irctc or irctc after receiving payment does not want to part with the ticket.
Now after lodging this complain i shall get refund after 4-5 days.
Who is responsible for the farce?
Now refund my money rs.415.49 paise immediately.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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While booking the 3 tier ac ticket from cuttack to howrah on 23/03/2019 for my journey on 24/03/2019 my account has been debited for rs.1130.49p. Payment made to one 97 communication but ticket not booked. What a farce? Repeatedly these sort of cases happen where account is debited but ticket not booked. Who is being benefited with my money?
Now refund my money rs.1130.49p immediately.

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While booking one sleeper ticket from cuttack to howrah under tatkal quota for traveling from cuttack to howrah on 24/03/2019 my account has been debited for rs.415.49p and ticket not booked. Refund my rs.415.49 immediately. Surprisingly irctc site says no response from bank. Are you joking? Bank debits the account payment goes to one 97 communication, but ticket not booked. Now process of submitting complain. It has been a regular feature while booking ticket, account is debited and ticket not booked. Both bank and irctc probably are operating on a outdated server. Who is liable for this farce?

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Address: Budharaja, sambalpur, 768004, Sambalpur, Odisha, 768004

Dear sir,
I have got a personal id for reservation.
Every time i book a ticket, i have to do it multiple times even if the id and pass word are correct. Today it is locked. It is not user friendly at all. Please help me to restore. Earlier i had an id "akpuja", which i lost similarly and did the second, which is locked today 22/3/2019
Id - aswinipuja

Regards
Ak pujahari
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Mar 22, 2019

Updated by Ak Pujahari My ID in IRCTC is locked
id-aswinipuja
Please help
Ak Pujahari
[protected]
[protected]@gmail.com

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Address: 520004

Dear support team.

I have booked 4 tickets in waiting list stage and later i got confirmation for only one ticket and remaining 3 ticket are in waiting list and only one person traveld and rest of them don't travel in that train and after that i filed tdr and till now i don't get the refund still it's showing that cr registered

Please find the enclosed attachments

And please do needful

Thanks,
Hemanth kumar

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My current rac status is rac4 but seat is not allowed to me. How the seats are allocation is going on and rac4 seat p155 is allocated in s4. What about s1, s2, s3... Etc. I will get first but ttc is allocated to some others my pnr [protected] please check and take action on ttc. He is allocated to some other person's who are favor to him during the journey

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ssmudragada

from Kamalapuram, Andhra Pradesh

Mar 21, 2019

Railneer bottle being sold @Rs20 by the irctc vendin boy in the bogie against printed price of Rs15 .Plz check

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ssmudragada's reply, Mar 15, 2019

Train 17487 dt 25 March 2019. B2 coach

ssmudragada's reply, Mar 15, 2019

dt 15 March

ssmudragada's reply, Mar 15, 2019

dt 25 March is wrongmarch.Plz read it as 15

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I have cancelled 4 tickets recently but did not received any refund in my bank account till now.
Details of transactions :
1. Pnr number [protected], transaction id [protected]
2. Pnr number [protected], transaction id [protected]
3. Pnr number [protected], transaction id [protected]
4. Pnr number [protected], transaction id [protected]

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Ashok Barfa

Mar 20, 2019

PNR [protected]
Date of journey 12/03/2019
Train no. 12702

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I have booked a ticket in narmada express 18234 for date of journey 17-feb-2019. I received a message from irctc that the the train has been cancelled. I filed tdr on the ticket. My case has been marked as "cr registered" but i have not received the refund amount yet. The cost of ticket is rs 3500.
What i have to do to get the refund on my ticket.
Pnr no. :[protected]
Txn id: [protected]
Kindly reply to my email id "jain. [protected]@gmail.com"

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Ravi kumar p

from New Delhi, Delhi

Mar 21, 2019

I cancelled a ticket in irctc app. it shows the refund amount amount was credited in zaakpak PG bank. but the amount was not at returned till now.

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P

Perumalleswara

Mar 21, 2019

Dear Sir/Madam I had problem with 3 transactions which was not received any payment update from phonepay or irctc team. Kindly arrange the payment as much as possible...

Thanking you.

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Address: 2201-12, Hyderabad, Andhra Pradesh, 500081

1. Am not able to open the book tickets, after visiting the failed transactions history page. To continue my ticket search i need to relogin the site again
2. Not getting the quote details options while searching for the tickets availability
3. Recent days its getting tuff for making the successful ticket booking transactions with in the last 5 days from 12 march to 17 march i faced 5 failed transactions

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Address: Hyderabad, Andhra Pradesh, 500081

1. Am not able to open the book tickets page after visiting the failed transactions history. Again i need to re-login the website which is making the consumer uncomfotrable
2. Not getting the quota details options while searching for the tickets availability
3. Recent days its getting tuff for making the sucessfull ticket booking transactions with in the last 5 days from 12-march-19 to 17-march-2019 i faced 5 failed transactions

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I have attended a tour package with irctc bharat darshan train and here i am shearing my experience.
Tour code - wzbd-250, tour date - 10.03.19 to 19.03.19.

1. The quality of food is worst and also they served it in bad places (Parking of bus, near toilet) and when we complaint about it then they said that they can not get you (500 people) a good place to eat because you are too many people.

2. The lodging is also good as their food was. We have 2 no. Of lat-bath for 200 to 300 people each time when we stayed in a lodge and the pipes of washrooms were choked. The washrooms floor were full of water when we went to fresh and clean ourselves.

3. The quality of buses was not good they were have broken windows and the seats were also not good.

4. And the last thing - when the coordinator of our coach came to us to fill the feedback from he was asking us to fill a good review for him and when we went to fill the actual review he was shouting at as.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 100

continue booking link is not working

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irctc - a fraud

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regarding salary for employee of water point

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payment deducted using razorpay on irctc but ticket not booked

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asking my debit card details

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tdr filed but not refunded

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request email otp

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refund status showing refunded but amount not received in bank

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incorrect amount refund for cancellations

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account debited but ticket not booked

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account debited but ticket not booked

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account debited but ticket not booked

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irctc individual reservation site: locked id 22/3/19

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refund not received but showing cr registered

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rac tickets are not allocated

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irctc refund not received

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tdr filed but the refund amount not received yet

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facing multiple issues while using the irctc website

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facing multiple issues while using the irctc website

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bad catering, bad lodging, bad buses

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