Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir/ madam,
The rules of online ticketing are very unfair. Why a person who had done ticket booking online and the ticket is in waiting list, can't travel in the train even if there is availability of seats in train, and a person who had purchased ticket from counter and ticket is in waiting list can travel in the train even if there are no seats in train.
This is really unfair, why a regular traveller should face this problem.

Dear sir,
I was travelling on 30/04/2019 by mahakaushal train no 12189 in b2 coach seat no 8. When i reached agra railway station my bag was stolen by thief.. I dont know how but i was alone with my two kids. Really it was really unsafe for me and for my small kids. Two unknown lady entered and suddenly disappeared.. Service of train is very poor and unsafe. Please help us and take necessary a ction to thief and service provider.

Madhu thakur

Good day,

My pnr - [protected], when i booked my status was wl-39 & wl-40, have sms for the same

But in online my booking status shows as wl-59 & 60.

How there can be change in my booking status...

This affecting my ticket confirmation.

There is no reposne from irctc care.

Regards

M. Sreenivasan
[protected]

Dear sir
I'm booked a counter ticket pnr no [protected] on 26 march 2019 my balance debited on my dabit card. I'm already ticket are cancelled 12 april 2019 but my balance is not refunded in my bank account. I'm many time contact to irctc complaint and call but no response from irctc. I was ticket booked on old delhi railway station counter. Plz solve this problem. Your thankful
Email - [protected]@gmail.com
Mobile - [protected]

I tried to booked tickets for four people on 28th april for 29th April. Unfortunately my amount is deducted from irctc app but my ticket were not booked dye to some server error.. As i tried to contact irctc customer care people but there us no any response from them.. Amount is still not reflected in same account.. Nobody is giving me a proper response. Its a request to do please something on behalf of my payment Rs 646
What should i do now...?

Hi support team,
I have booked a ticket from LAR
To AGC for JBP ATARI SPL (01707) express on 17th APR,
2019 and date of journey was 20th APRIL, 2019.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Do transaction :-17 th oct, 2019.
Pnr number :- [[protected]]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 20-APR-2019 17:47:08 hrs
Tdr status: cr registered
Cancellation id: [[protected]]
Tdr zone: northern railway (Nr)
Registration no:[protected]
Warm regards,
PRAMOD

I booked a train ticket on 22 january 2019 from gwalior to ahmedabad through irctc site but ticket was not booked and money was deducted from my bank account. I registered so many complaint in irctc customer care centre through email but they didn't response yet.
My transaction i'd is : [protected]
They said mailed at [protected]@irctc.co.in with transaction i'd and bank statement from date of booking to present date. I mailed all the necessary required information but they didn't response me yet.
My latest complaint ticket i'd was generated on 4 april : 3527248
I attached here some document
1. Latest complained mail snapshot.
2. Snapshot of bank statement on 22 jan money was deducted.
Please help me now 4 month completed but i didn't get my money. Pls
Thank you

I have booked ticket in the pallavan express on 3rd april 2019 for the journey date[protected] from chennai to thiruchirappalli. But the ticket was not confirmed and the amount paid was not refunded.

Train no : 12635/pallavan express
Pnr no: [protected]
Txn id : [protected]

Cancllation id:[protected]
Amount to be refunded: rs 525.00
Refund history inthe irctc webpage:na

Luggage torn by rats in the ac compartment of kutch express train and this has happened again and again. Unnecessarily the luggage is damaged due to the lack of hygiene and cleanliness by the indian railway. Proper cleaning of the coaches and other items like blankets and pillow covers need to be taken care of. But first more importantly the damage done by rats needs to be addressed.

On 28th april i was trying to book tatkal ticket from mumbai to vadodara by vadodara express (12927)
Don't know why while booking ticket price of ticket deduced fro
My bank account but it was started showing some error. Again i tried then again similar thing happend.
So total 370.49 + 370.49=741.00 rupees deducted from my bank.
I m demanding to irtc to plz refund my amount as early as possible

FILE TDR: Booking Confirmation on IRCTC, Train: 08301, 25-Apr-2019, 3A, BZA - RU, website/server failure

Dear sir,
This is suman reddy booked below ticket from irctc.but unable to travel on scheduled date.i was trying to file tdr refund since 23rd april frommy account but due to website is not working properly &server not supporting which is not my mistake
but i could not process my tdr
pls consider this request and process my tdr for refund

regards
suman reddy
[protected]

On Sun, 21 Apr 2019, 14:52

Pnr no [protected]
We are travelling from samalkot to berhampur. You are charging 400/- more for the special train. But the thing is that you should provide the basic facilities to the passengers. The concerned coach boy is not providing bedrolls to the customers. Then how the passengers will travel??? His version is he was provided with 150 bedrolls but the passengers are more than 500. Then how can he adjust the same? This is ridiculous. It is showing that how the railways are caring about the passengers basic requirements.
I need an answer to my above issue.

Hi, i've booked 3 tickets for me, my wife having small kids & 70 years old my mother in law who is almost handicap & has acute knee problem and in medical surveillance as well from anvt till siwan. I'm very surprised to see, irctc allotted "side upper births" for all o[censored]s. Three side upper berths as you can guess we can't sit together; we have to be in different sections with our small kids. And how my 70 years old mother in law having acute knee problem and had knee surgery as well in the past will climb up to take her sear? Such a basic requirement, senior citizens have to be allocated lower berths. Not sure what kind of algorithm the booking software is using to allocated side upper seats for senior citizens.

And i know from my past experience that if i go and book tatkal i will definitely get the lower berths. Ideally, the lower berth preference should be given to people who doing normal booking and not tatkal bookings. Even after so many years, the irctc has not learned this simple basic requirement. Here are the ticket details. Hoping for best & quick respond from you, if not i'll highlight & elevate this issue up to any label.

Pnr number - [protected]
Train nu - 15280
Train name - poorabiya exp
From - anand vihar - anvt
To - siwan - sv
Doj - friday 3rd may 2019
Transaction id - [protected]

Sir, i had booked 01 room for couple on line at chennai retiring room at (Chennai) chennai central railway station for dt. 14/04/19.& 15/04/2019, for irctc ltd had charged rs. 1812/- on dt 12/03/2019. Vide ref no. Of on line payment. Rs. 1812/- thru : inb/[protected]/paytm mob. Solution ltd. From my saving a/c no [protected],
It was booked for a/c 01 room, double bed for two day when i reached on date[protected], (My pnr no[protected]. From nzm to mas) at about 21-00 hrs, i was shocked & my surprised too that irctc ltd, fraudulently charged rs. 1812/- for on line booking. & i was harassed with my family it was told by retiring room duty staff on reaching at chennai on at about 21-00 hrs dt 14/04/2019 he said that complaint thru. Grievance of irctc ltd cell so, i had neither given any room nor accommodated, any refunded rs. 1812/-

Henceforth, its requested to please refund my on line booking rs.1812/- thru irctc ltd. & back to my saving a/c no. As above said.

Thanks you.

Ramjilal
Cell no. [protected]

Yesterday i was going to book tickets and made payment through razorpay. Amount has been deducted but transaction failed. Please do the needful for refund. The transaction i'd is as below
[protected]

Payment made through hdfc bank
Amount is rs. 1595.

The screen shot of transaction is enclosed for your ready reference. Thank you
Mob [protected]

Dear sir
I have been ringing 139 - no one picks up phone. Made to hold for 3 minutes with incessant ringing - no response. Tried this three times today 26 april at 1414 hr.

I have linked my adhaar with ir ctc site - yet, i am not being allowed to book ticket on line - getting the message 'exceeded quota of 6 tickets'.

My id is : [protected]@gmail.com
Mob is [protected].

This is very very frustrating, when customer care representatives do not answer call.

Regards,

Arvind mahajan

Dear sir,
This is suman reddy booked below ticket from irctc. But unable to travel on scheduled date. I was trying to file tdr refund since 23rd april frommy account but due to website is not working properly &server not supporting which is not my mistake
But i could not process my tdr
Pls consider this request and process my tdr for refund

Regards
Suman reddy
[protected]

On sun, 21 apr 2019, 14:52

I have booked a ticket and the train was 18 hours delayed. Is it a kind of joke? Who is going to travel when the train is 18 hours delayed.?
I have filed tdr from my irctc app but i just got a msg written tdr filed cancelled with no reasons.
I want full refund please go through the below details.-

Name - deepak shrivastava
Train no. - 02010
Pnr no. - [protected]
Date of journey[protected]
Amount should be refunded - 450.49

In case u need any more details. Msg me back.

On 8th april, i was trying to book a train ticket and i paid using phonepe app bank of baroda upi. The transaction was failed 3 times but money got deducted every time. For 2 of the transaction, i have got the refund, but for one of the transaction, i haven't got the refund yet.

I have contacted phonepe and they are saying that they have successfully credited the amount to irctc. But irctc is saying they have got money for only 2 transactions and they have provided a refund for that.

Below is the utr number[protected] for which the transaction was failed and ticket was not booked but still i haven't got the refund.

Please help me as it's been more than 15 days.

The money was deducted but the status is showing that 'pending from bank end'.
My question is whether the ticket will confirmed or not?
Here is my details..
Booking transaction idtransaction status
[protected]pending from bank end
Friday26apr 2019pending from bank end
Pnr number : reservation id: [protected]
Train no./name: 22708 / vskp double deckticket type: e-ticket
From: tirupati (Tpty) 26 apr 2019 to: vijayawada jn (Bza) 27 apr 2019 00:00 hrs
Booking date: 25 apr 2019
Quota: generalclass: cc
Ticket charge: 1160.98service charge: 0.0
Bank name: credit & debit cards / upi / wallet (Powered by phonepe)