Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: 19 SHYAMAL 3A ROW HOUSE SHYAMAL, CROSS ROAD, SATELLITE, Ahmedabad, Gujarat, 380015

Yesterday i was going to book tickets and made payment through razorpay. Amount has been deducted but transaction failed. Please do the needful for refund. The transaction i'd is as below
[protected]

Payment made through hdfc bank
Amount is rs. 1595.

The screen shot of transaction is enclosed for your ready reference. Thank you
Mob [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 27, 2019

Dear customer,

We can help with that. Please write to [protected]@hdfcbank.com with your Account No. or Customer ID & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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P

Priyanka Koundel

from Solan, Himachal Pradesh

Apr 29, 2019

Sir my name priyanka koundel. I havnt got refund of my ticket.please see the pic for details and help me with .

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L

Loving Ansh Kirshan

from Mumbai, Maharashtra

Apr 29, 2019

Please refund my balance

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J

Jamal Mohammed Sheik Allavudin

from Chennai, Tamil Nadu

Apr 29, 2019

While I am trying to book ticket, I have got the below error often:

Unable to perform this transaction, please try later.

Due to the above error, I couldn't able to book rail tickets.

Kindly ask IRCT to fix this error ASAP.

Thanks & Regards,
S Jamal Mohammed

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Address: 903 B, Solitude 1, Atladra, Vadodara, Gujarat, 390012

Dear sir
I have been ringing 139 - no one picks up phone. Made to hold for 3 minutes with incessant ringing - no response. Tried this three times today 26 april at 1414 hr.

I have linked my adhaar with ir ctc site - yet, i am not being allowed to book ticket on line - getting the message 'exceeded quota of 6 tickets'.

My id is : [protected]@gmail.com
Mob is [protected].

This is very very frustrating, when customer care representatives do not answer call.

Regards,

Arvind mahajan

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Sucheta Chaturvedi

from Delhi, Delhi

Apr 29, 2019

For PNR no. [protected] Train no.12954 DOJ 31/10/2017NZM-BCT cancellation amount of Rs.3895 vide cancellation ID [protected] cancelled on 06/10/2017 still not received in my account despite many complaints . My bank has confirmed twice in writing that no such transaction has been credited to my account on account of IRCTC refund till date.

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A

atmaramrao

from Mumbai, Maharashtra

Apr 29, 2019

PNR No.[protected], I canceled my ticket on 07.04.2019, but still after 13 days refund is not credited to my account. i send many emails (with bank statement) to irctc regarding thisâ€¦but no action is taken by IRCTC

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Dear sir,
This is suman reddy booked below ticket from irctc. But unable to travel on scheduled date. I was trying to file tdr refund since 23rd april frommy account but due to website is not working properly &server not supporting which is not my mistake
But i could not process my tdr
Pls consider this request and process my tdr for refund

Regards
Suman reddy
[protected]

On sun, 21 apr 2019, 14:52

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I have booked a ticket and the train was 18 hours delayed. Is it a kind of joke? Who is going to travel when the train is 18 hours delayed.?
I have filed tdr from my irctc app but i just got a msg written tdr filed cancelled with no reasons.
I want full refund please go through the below details.-

Name - deepak shrivastava
Train no. - 02010
Pnr no. - [protected]
Date of journey[protected]
Amount should be refunded - 450.49

In case u need any more details. Msg me back.

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Address: 61, Shambu Mal ki Bagichi, Chick Santar Morar, Gwalior, Madhya Pradesh, 474006

On 8th april, i was trying to book a train ticket and i paid using phonepe app bank of baroda upi. The transaction was failed 3 times but money got deducted every time. For 2 of the transaction, i have got the refund, but for one of the transaction, i haven't got the refund yet.

I have contacted phonepe and they are saying that they have successfully credited the amount to irctc. But irctc is saying they have got money for only 2 transactions and they have provided a refund for that.

Below is the utr number[protected] for which the transaction was failed and ticket was not booked but still i haven't got the refund.

Please help me as it's been more than 15 days.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 30, 2019

Updated by Geetesh Mittal Any update on the issue yet?

May 03, 2019

Updated by Geetesh Mittal Any update on the issue yet?

May 30, 2019

Updated by Geetesh Mittal what is the use of this ### website if no one gives a ### about consumer.

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Address: Chittoor, Andhra Pradesh, 517124

The money was deducted but the status is showing that 'pending from bank end'.
My question is whether the ticket will confirmed or not?
Here is my details..
Booking transaction idtransaction status
[protected]pending from bank end
Friday26apr 2019pending from bank end
Pnr number : reservation id: [protected]
Train no./name: 22708 / vskp double deckticket type: e-ticket
From: tirupati (Tpty) 26 apr 2019 to: vijayawada jn (Bza) 27 apr 2019 00:00 hrs
Booking date: 25 apr 2019
Quota: generalclass: cc
Ticket charge: 1160.98service charge: 0.0
Bank name: credit & debit cards / upi / wallet (Powered by phonepe)

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Address: Shillong umpling district east khasi hill near mizo church pin 793006, umpling house no 76-A umpling near mizo church, East Khasi Hills, Meghalaya, 793006

Website: www.irctc.co.in

Hello sir actually i had cancelled my e ticket on 9th april 2019 from my personal user id email - [protected]@gmail.com pnr no - [protected] cancellation id - [protected] booking amount of 1060. On irctc website it shows tht it has been refunded to zackpay pg ref no - zp58612c87e3e32 (Block letter).. An amount of 820. But i havent got any amount in my bank. Itz already been 15day and still i havent got my money plz refund my money to my ac.. Urgently..

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Sir,
I used phone pe for recharging r wallet o[censored]ts mobile app. Bank statement shows that money debited and recharge is done. Money debited from bank account but it is not credited in r wallet. Uts app registered mobile number [protected].
Kindly do the needful.
Thanking you.
Yours faithfully

Dilsy mariam abraham
Uts mobile number - [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 29, 2019

Updated by dilsyabraham Resolved: I got the money.

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D

dilsyabraham

from Bengaluru, Karnataka

Apr 29, 2019

I got the money...

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Address: Nagpur, Maharashtra, 440032

Respected sir,
I tried to book flight ticket on 5th january 2019 from irctcair app of amount 1685₹ for i have paid from bhim upi payment mode. Payment was successful but ticket was not booked. I have contacted my bank they showed me the receipt of transaction made to irctcair account. But irctcair refused for refunding my amount
Transaction id of of bhim[protected]
Irctcair transaction id [protected]

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supervisor

Apr 25, 2019

To the author Ishan Palatkar
Nagpur District, Maharashtra, India

There are 3 unresolved issues (contracdictions) minimum, seen in the public complaint.
Such claims can be resolved via the distrtrict court only.
If the author is ready to spend 6000 Rs for a legal service in addition, go ahead!

sr manager for ICAO / IATA irregulatory matters (Asia and Europe)
Aryan engineers Ltd
for request with documents, email to
aryan(at)vivaldi.net

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Address: I/4, Parmar Park, Sector No.26, Pradhikaran, Nigdi, Pune, Maharashtra, 411044

I had booked a ticket from KrishnarajaPuram to Pune scheduled on 30/03/2019. The PNR No. alloted to me was [protected] for train No 16332 but on that scheduled date the route of the train was diverted so I couldn't board the train. I had to cancel my trip. The TDR for the same was filed on the IRCTC site by default. Hence refund was expected in the bank but I did not receive any refund as on date. So please look into the matter and help me get the refund.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Jaipur, Rajasthan

I booked tickets for train no. 12315 Annanya express, my PNR is [protected] .The train was late for more than 5 hrs so i tries to cancel the ticket but that menu was not available. I filed TDR but it shows that CR repudiate. This was not very good. I have to travel 2 hr to get to station and trains are not very frequent to my destination. This was very unprofessional from railways, the train was late not me. I want the refunds as they are in criteria of the Indian Railways to refund the total amount If the train is late for more than 3 hrs.

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Address: Saharanpur, Uttar Pradesh

I booked a tatkal ticket (Pnr number - [protected]) on 19/12/2018.

Since the train was late for more than 3 hours, i filed a tdr with irctc. There is a policy of 90 days of filing tdr during which amount gets refunded. But in my case its more than 120 days since i raised tdr.
I contacted irctc they said when the tdr will be processed they will credit the amount in my account.
I havent received my money back. Kindly look into this matter.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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L

lingraj96

from Sundargarh, Odisha

Apr 24, 2019

18/05/1996
Lingaraj Pangi
[protected]

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lingraj96's reply, Apr 21, 2019

I want active my IRCTC account on
ID-lingraj96
Lingaraj Pangi
DOB-18/05/1996
PH-8895849991

K

KadarKaraiMannan GKR

from Noida, Uttar Pradesh

Apr 24, 2019

No seat available .Transaction dropped, But amount is debited from my account.How many day it take to credit the same amoount

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V

Veerudu789

from Mumbai, Maharashtra

Apr 24, 2019

Train no12652, pnr no[protected], Ms-MDU, on booking date 8-4-2019, status:waiting list, cancellation date:[protected], I have not refund money in my account. Please refunded my payment

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P

Pranav31

from Delhi, Delhi

Apr 24, 2019

Money is debited but to ticket is not booked. So l request you to please send my money .

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S

Ssp Test

from Bengaluru, Karnataka

Apr 24, 2019

I booked my ticket but it is showing pending from bank end. what should i do now? money is also debited from bank.

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Address: H. No. DG-268, Ward No. 7, Gali No. 8, Near Golden Gym, 121102

Website: [email protected]

I Purchased Waitlisted e-ticket For 4 persons on 10th April 2019 thru online IRCTCs e-Ticketing Service for coming from Vadodara to New Delhi by Mumbai Rajdhani, Train No.12951 on 13th April 2019(date of Journey).Deatils are given below
Transaction ID:
PNR No. [protected]
Class:2A
Till 13th april 2019 there is no message from irctc for confirmation of any ticket, then i book ticket on other train on 15th april in train no.-22413 with PNR No.-[protected].
i wrote to IRCTC for refund of money.They replied that the money can not be refunded. I again wrote to them but neither they are refunding the money.

Apr 24, 2019

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 24, 2019

Updated by dharmendra Kumar07 complaint is not resolved yet money is not refunded by indian railway

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R

rajasekhar sabbella

from Khammam, Telangana

Apr 24, 2019

My pnr [protected], dated 16/03/2019.for train 12802 from DDU to BBS.not confirmed.amuont also not refunded.

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Address: Kendriya Vidyalaya Quarter No.07, Domohani Railway Colony, In front of Railway Hospital, P.O.Kalla, Asansol, Dist.Burdwan, 713340

I applied for online ticket booking from my own irctc account on 22.04.2019 from asansol (Asn) to katpadi (Kpd) in 3-tier ac. I paid an amount of rs.3770/- through credit/debit card/upi (Powered by irctc).
The said ticket is not booked but an amount of rs.3770/- is debited from my bank a/c no.[protected] (Bank of maharashtra).
Kindly look into the matter and resolve the issue at the earliest please.
Looking forward for kind consideration and positive action at the earliest please.
Thanking you,
Ashok kumar singh

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Sivakarthi Specials

from Mumbai, Maharashtra

Apr 24, 2019

Booking not allowed as your account has been suspended.

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P

Praveer Vaibhav

from New Delhi, Delhi

Apr 24, 2019

I have booked my seats in 12818 and unfortunately train got cancelled but I didn't get my money back which I have been charged for, my pnr is [protected]
Nd I have mailed them twice called and complaint thrice but they didn't responded
I m a student we don't earn sir plzz look into this as soon as possible .

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H

harshgangwar

from Gurgaon, Haryana

Apr 24, 2019

Found woodworm (ghun) in my meal

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R

rally b

from Chennai, Tamil Nadu

Apr 24, 2019

My email id is "[protected]@gmail.com"
I have verified my mobile number.
But couldnâ€™t verify my email.
The OTP sent from IRCTC didnâ€™t work.

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Address: flat 1203 , A block, sunrise green apartments ,indirapuram , ahinsa khand 1, ghaziabad, Ghaziabad, Uttar Pradesh, 201010

I booked a ticket from new-delhi to ludhiana and vice versa.
Cancellation date for both the tickets were 12- apr-2019
And refund status shows as refunded.
But i didnt get any refunded amount.
Details are below for the two train reservations/cancellations.

Refund ids : [protected] and [protected]
Date of journey : 13th april
Pnr no : [protected]
Ndls-ldh
Train name : swarna shatabdi (12029)
Booking date : 4th april
Class : cc

Date of journey : 16th april
Pnr no : [protected]
Ldh-ndls
Train name : shri sakti exp (22462)
Booking date : 5th april
Class :3a
Class : cc

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Prechandra yumnam

from Nizamabad, Telangana

Apr 24, 2019

On date 11th April 2019 my booking train tickets was failed due to error in irctc website from delhi to salem . But amount of rs 2145.49 was deducted till now money not refunded .
Tnx no.[protected]
From my sbi account

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Prechandra yumnam's reply, Apr 20, 2019

Sir is there any issues to hold so long . Please make refund my amount as soon as possible

P

Prechandra yumnam

from Nizamabad, Telangana

Apr 24, 2019

On date 11th April 2019 my booking train tickets was failed due to error in irctc website from delhi to salem . But amount of rs 2145.49 was deducted till now money not refunded .
Tnx no.[protected]
From my sbi account

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Y

Yamini Priyanka Polisetti

from Delhi, Delhi

Apr 24, 2019

I have cancelled my 2AC ticket last Saturday. In the irctc app, the status is showing as money is REFUNDED. But in my bank account, money is not credited. How can I get my money back? Help me out from this situation.

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Address: 560075

I had booked a retiring room (Single room with ac) at secunderabad station on 22/04/2019 for a stay from 24/04/2019 to 25/04/2019. An amount of rs 879/- was deducted from my account but i haven't received any confirmation message.in fact, the webpage threw an error message saying failed transaction. But the amount was deducted. The pnr no. Of the passenger is [protected]. Please treat this as a priority since the passenger is a 66-year-old person

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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V

Varsini

from Bengaluru, Karnataka

Apr 24, 2019

I tried to book tickets via irctc app but I got an issues as PENDING FROM BACKEBACKEND but my money have been deducted
I like this to be resolved fast
Transaction id:[protected]

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V

Veerudu789

from Mumbai, Maharashtra

Apr 24, 2019

Train no12652, pnr no[protected], Ms-MDU, on booking date 8-4-2019, status:waiting list, cancellation date:[protected], I have not refund money in my account. Please refunded my payment

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N

Nithi Nithi

from Mumbai, Maharashtra

Apr 24, 2019

[protected], [protected]@gmail.com

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Address: Mig 11 sanjeev nagar, Bhopal, Madhya Pradesh

I booked train from ajmer to bhopal but my booking is still pending and from my credit cart money is already detected more then ₹500 payment id is 2m7atc3pqbpg28q4gg
I hope my money will be refunded with 1 day or my booking initially no more pending.
Thank you sir
Complain of 21 april 2019
I hope your team will take quick action on this issue.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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K

Kumar Ananda

from Mumbai, Maharashtra

Apr 24, 2019

Hi,

i try to Booking ticket and system says below massage. i have sent mail to Care and now respond[protected].

Error!
Unable to perform this transaction, please try later

regards,
ananda kumar G

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R

rajarajanr

from Udagamandalam, Tamil Nadu

Apr 24, 2019

Trying to book tatkal ticket for the last 3 days, When I click on Check Availability and Fare, it giving error each time,
"Error, Unable to Perform this transaction, Pease try again later"
this issue is preventing booking during tatkal booking time

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W

Wwwdp

from Delhi, Delhi

Apr 24, 2019

[protected]

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Address: 16 M.K.ROAD,HOWRAH-711101, Howrah, West Bengal, 711101

Payment deducted, booking failed on 9.4.2019
Till now refund not received

Many time called on customer care.. But server issue plz call after 2 hrs... Repeated answers

Many mailed but only reply greeting.. Nothing done in reality

Please help

Om nahar
[protected]
Renu. [protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 339-Vedant, 440026

I had booked a ticket on 05-04-19 but the transaction had failed... The money got deducted but still havent received it back yet... I used debit card.. Its been 15 days till now... The refund status shows pending from bank end and no reaponse from bank... I had booked two tickets simultaneuosly and now cant find which one was the transaction in which the money got deducted.. I am posting the screenshot of the two transactions here.. And the message that the money got deducted.. There is no transaction id on bank passbook too.. Please help

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Address: Vill Chilbila Post Kundi Thana Baragaon Dist Varanasi, Varanasi, Uttar Pradesh, 221204

Website: IRCTC

I booked ticket from raiwala to varanasi on april 7 for the train number 14266 dehradun in varanasi on 22nd march but after knowing that the train has been canceled by april 15, i canceled the ticket on april 5, the refund amount has not yet come to my account
Pnr of booked ticket the numbers are like this - (1) [protected], (2) [protected]
My refunded amount is rs.1010 for pnr no.-[protected]
And rs. 825 for pnr no.-[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 97

amount deducted but transaction failed

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non responsive staff on phone

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file tdr: booking confirmation on irctc, train: 08301, 25-apr-2019, 3a, bza - ru, website/server failure

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tdr money not refunded

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money deducted but ticket not booked

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pending from bank end

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irctc refund of 820

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money deducted from bank account but not credited in r wallet of uts app

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regarding amount refund

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tdr was filed still refund not received

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tdr complaint

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tdr not processed

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refund not given for a waiting ticket.

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refund of amount of rs.3770/-

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refunded amount not received

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retiring room booking status

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booking is pending and money is also not refunded

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refund not received booking id:100001771859842 dt 9.4.2019

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refund not received on irctc

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ticket cancellation amount not refunded

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