Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hello sir actually i had cancelled my e ticket on 9th april 2019 from my personal user id email - [protected]@gmail.com pnr no - [protected] cancellation id - [protected] booking amount of 1060. On irctc website it shows tht it has been refunded to zackpay pg ref no - zp58612c87e3e32 (Block letter).. An amount of 820. But i havent got any amount in my bank. Itz already been 15day and still i havent got my money plz refund my money to my ac.. Urgently..

Sir,
I used phone pe for recharging r wallet o[censored]ts mobile app. Bank statement shows that money debited and recharge is done. Money debited from bank account but it is not credited in r wallet. Uts app registered mobile number [protected].
Kindly do the needful.
Thanking you.
Yours faithfully

Dilsy mariam abraham
Uts mobile number - [protected]

Respected sir,
I tried to book flight ticket on 5th january 2019 from irctcair app of amount 1685₹ for i have paid from bhim upi payment mode. Payment was successful but ticket was not booked. I have contacted my bank they showed me the receipt of transaction made to irctcair account. But irctcair refused for refunding my amount
Transaction id of of bhim[protected]
Irctcair transaction id [protected]

I had booked a ticket from KrishnarajaPuram to Pune scheduled on 30/03/2019. The PNR No. alloted to me was [protected] for train No 16332 but on that scheduled date the route of the train was diverted so I couldn't board the train. I had to cancel my trip. The TDR for the same was filed on the IRCTC site by default. Hence refund was expected in the bank but I did not receive any refund as on date. So please look into the matter and help me get the refund.

I booked tickets for train no. 12315 Annanya express, my PNR is [protected] .The train was late for more than 5 hrs so i tries to cancel the ticket but that menu was not available. I filed TDR but it shows that CR repudiate. This was not very good. I have to travel 2 hr to get to station and trains are not very frequent to my destination. This was very unprofessional from railways, the train was late not me. I want the refunds as they are in criteria of the Indian Railways to refund the total amount If the train is late for more than 3 hrs.

I booked a tatkal ticket (Pnr number - [protected]) on 19/12/2018.

Since the train was late for more than 3 hours, i filed a tdr with irctc. There is a policy of 90 days of filing tdr during which amount gets refunded. But in my case its more than 120 days since i raised tdr.
I contacted irctc they said when the tdr will be processed they will credit the amount in my account.
I havent received my money back. Kindly look into this matter.

I Purchased Waitlisted e-ticket For 4 persons on 10th April 2019 thru online IRCTCs e-Ticketing Service for coming from Vadodara to New Delhi by Mumbai Rajdhani, Train No.12951 on 13th April 2019(date of Journey).Deatils are given below
Transaction ID:
PNR No. [protected]
Class:2A
Till 13th april 2019 there is no message from irctc for confirmation of any ticket, then i book ticket on other train on 15th april in train no.-22413 with PNR No.-[protected].
i wrote to IRCTC for refund of money.They replied that the money can not be refunded. I again wrote to them but neither they are refunding the money.

I applied for online ticket booking from my own irctc account on 22.04.2019 from asansol (Asn) to katpadi (Kpd) in 3-tier ac. I paid an amount of rs.3770/- through credit/debit card/upi (Powered by irctc).
The said ticket is not booked but an amount of rs.3770/- is debited from my bank a/c no.[protected] (Bank of maharashtra).
Kindly look into the matter and resolve the issue at the earliest please.
Looking forward for kind consideration and positive action at the earliest please.
Thanking you,
Ashok kumar singh

I booked a ticket from new-delhi to ludhiana and vice versa.
Cancellation date for both the tickets were 12- apr-2019
And refund status shows as refunded.
But i didnt get any refunded amount.
Details are below for the two train reservations/cancellations.

Refund ids : [protected] and [protected]
Date of journey : 13th april
Pnr no : [protected]
Ndls-ldh
Train name : swarna shatabdi (12029)
Booking date : 4th april
Class : cc

Date of journey : 16th april
Pnr no : [protected]
Ldh-ndls
Train name : shri sakti exp (22462)
Booking date : 5th april
Class :3a
Class : cc

I had booked a retiring room (Single room with ac) at secunderabad station on 22/04/2019 for a stay from 24/04/2019 to 25/04/2019. An amount of rs 879/- was deducted from my account but i haven't received any confirmation message.in fact, the webpage threw an error message saying failed transaction. But the amount was deducted. The pnr no. Of the passenger is [protected]. Please treat this as a priority since the passenger is a 66-year-old person

I booked train from ajmer to bhopal but my booking is still pending and from my credit cart money is already detected more then ₹500 payment id is 2m7atc3pqbpg28q4gg
I hope my money will be refunded with 1 day or my booking initially no more pending.
Thank you sir
Complain of 21 april 2019
I hope your team will take quick action on this issue.

Payment deducted, booking failed on 9.4.2019
Till now refund not received

Many time called on customer care.. But server issue plz call after 2 hrs... Repeated answers

Many mailed but only reply greeting.. Nothing done in reality

Please help

Om nahar
[protected]
Renu. [protected]@gmail.com

I had booked a ticket on 05-04-19 but the transaction had failed... The money got deducted but still havent received it back yet... I used debit card.. Its been 15 days till now... The refund status shows pending from bank end and no reaponse from bank... I had booked two tickets simultaneuosly and now cant find which one was the transaction in which the money got deducted.. I am posting the screenshot of the two transactions here.. And the message that the money got deducted.. There is no transaction id on bank passbook too.. Please help

I booked ticket from raiwala to varanasi on april 7 for the train number 14266 dehradun in varanasi on 22nd march but after knowing that the train has been canceled by april 15, i canceled the ticket on april 5, the refund amount has not yet come to my account
Pnr of booked ticket the numbers are like this - (1) [protected], (2) [protected]
My refunded amount is rs.1010 for pnr no.-[protected]
And rs. 825 for pnr no.-[protected]

My i'd is [protected]@gmail.com
And i forget the password but some other people is using my i'd because i have so many mails that contains the tickets so i want to delete it. I attached the picture of tickets which is not made by me these mails are received everyday. I don't want to use my gmail i'd by other so plz stop that person to using my mail i'd..

I have tried to book the irctc online tatkal tickets from hospet to bangalore withe irctc transaction no: [protected].
Amount 770.98 is deducted from bank with upi/[protected]/irctc train tic/razorpa, but i ticket is not issued and irctc transaction status is showing as "pending from bank end".
Irctc is not updating the concern immediately as it's tatkal ticket and based on this we can't plan for alternate transportation.

I had booked two tickets with wl 21 and wl 22. One was confirmed but the other one turned out to be rac. This is the consecutive second day and still i have not got the seat. This is a worst situation to face. Even after paying for the two tickets nd having a rac seat before the journey starts, i haven't got a seat. This problem needs to be solved as early as it could be. People don't pay the required amount of an a-class compartment to struggle for the whole journey. My pnr number being [protected]. Train from adi to tata. Seats booked for a a-class compartment.

I booked tickets via tatkal quota on irctc but unfortunate it goes under waiting list and not confirmed till end, so it went to cancelled as per rule and irctc proceed for refund on 8th-apr'19 for the same.
It has been 10-11 days passed but no kind of refund i received into my bank account.
Pls hepl me, details are given below.

Pnr number [protected]
Irctc transaction id [protected]

Non refund of amount against transaction i/d: [protected] dated-10/04/2019 & transaction i/d: [protected] dated-10/04/2019
In spite of repeated requests & reminders i have not yet get the refund against the failed transactions noted above. Your system has deducted the money from my bank account but tickets not booked and money not yet refunded. Payment status showing "pending from bank end" failure reason "no response from bank" bank name"pay u money" and amount debited from my bank account rs-1165/= & rs-630/= on same date i. E. On[protected]. Though your failed transaction history reflecting the reason pending from bank end.
My user i/d: bose_bapi
I repeatedly inform the matter before you, and my earlier ticket i/d : 3621556. On yesterday mr. Shuvam swami asked me that txn was settlement failed transaction for which no amount was debited towards irctc. Hence my question is where the money has gone against the above noted failed transactions. I have enclosed the bank statement from date of booking to till date as desired by your office.

With thanks,

Tapan kumar bose,

I booked a railway tatkal ticket from irctc on 10 april 2019 from chandrapur to kanpur in train no. 15024 for 12 april 2019, but got waiting ticket so i cancelled my ticket. According to the refund rule on the cancel ticket of irctc, refund money should be credit into my bank account within 72 hours on ticket cancellation but i haven't get.
Detail is following:

Name: abhinav dixit
Bank: sbi
Branch: barra kanpur
Account no.: [protected]
Railway ticket booked transaction id: [protected]
Railway ticket pnr no.: [protected]
Cancellation id/ refund id: [protected]
Amount: 2410 rs.
If you want more detail kindly let me know and please refund my amount asap.