Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Respected sir/ madam,

My grandfather, subramanyam kk is travelling along with his wife sharada cn with berth seat nos. 26 and 27 in a1 coach. Pnr - [protected]

The ttr requested for identity proof for which they did not have unfortunately. Ttr asked for rs. 1000/- as fine. Unfortunately they did not have the money to give the fine. As per rule, my grandparents are in wrong side.

We do not know what is duty of ttr, when a passenger who has booked a ticket online but does not have a identity proof to provide or money to give as fine.

But we certainly know that it is not duty of ttr nor ttr has no right to harass my grandparents, who are 83 and 74 years of age. By the look and body language it is easily identifiable that they are harmless and simple people. My grandfather does not have the strength to even stand for an hour continuously.

We certainly know it is not duty of ttr nor ttr has no right to exploit or humiliate my grandparents at their weak situation for almost half an hour. He said to the old couple, what if they got down in kollam station and then another couple get into train instead of them in their allocated seats.

The passenger in a1 coach berth seat no. 25 and 29, were also present in the situation. The passenger in seat 25 pacified the ttr to calm down, understand and have an empathy towards the old couple in a helpless situation.

Then ttr gave unwanted advises to the old couple and then allowed them to utilize the berth. This shows if he wanted to allow he will allow on his own based on his personal interests and not as per his duty. If he was able to allow the old couple to travel without identity proof, without money to give as fine, then why did he harass, humiliate, exploit their weak situation. This we know is misuse of his powers of duty. Will they not now get down in a particular station and allow other couple to travel in their allocated seats as he said earlier?

We need appropriate action to be taken for such cases not happen in future to public.

Ttr is public servant. He should do his duty and not to misuse his powers.

I tried to book a train ticket on 1st Feb 2019 at 11 03 am, but ticket not booked but my amount was rs 120 was deducted from my bank account and it was paid to one 97 communication. I have received a msg from my bank, please let me know when my money will refunded

Request to take action on this and refund the money back

Thanks

I am a new user. My account (User name:tanmoy_1979) was registered 2-3 day's ago by irctc. After successfully register i booked my onward & return ticket but they are not showing anywhere at my home page, even at my home page there are no options showing in 'my account' except log out. Not showing like booked tickets history, my transactions, e-ticket cancellation & e-wallet registration etc. Another problem is that every time when i want to log in, the server shows your email verification is not complete. So, sir please kindly consider my request and check what is wrong with me, solve as soon as possible because i am confused.

With respect,
I have a account on irctc and i want to delete it. Because of wrong email registered when i was creating my account my account is on gmail.com and i mentioned gamil.com which is incorrect i'll create a new one so kindly respectly delete my irctc account. There is not any available options to re-correct it
My user id - s[protected]
Registered mobile - [protected]
Registered e_mail - [protected]@gamil.com
(Wrong this i register)
"[protected]@gmail.com"
(Should be this)
Registered pan - xxxxxxxx
Registered aadhar card - xxxxxx

Sir my name is vinod singh dhek. I used to travel in rajdhani in frequent basis from dibrugarh to new delhi and back. At first we are paying money for the food in rajdhani express so why the food serving people asking for the tip and who are giving it's ok who are not giving they are looking like they will slap or give 2-3 wrong wordings for that. Pls stop this nonsense or else food we don't want. We will pay for the food we want. Food charge should be minus from fare of rajdhani.

I have paid an amount of 475.. To book a ticket with transaction id. [protected] on 23 rd feb.
Amount is deducted but ticket not booked.
Paid through mobikwik pay using debit card..
Kindly initiate refund and reverse bank money to th account.
Its already been a week since the ticket fail worst service given from irctc amd zaapay both.. Will never select this payment gateway in future

Wrt [protected], i have booked 4 tickets. Out of 4 tickets 2 got confirmed and 2 were still waiting state only but i didn't received any refund confirmation for those 2 waiting tickets.
When i approached to irctc call center they stated that "i need to cancel the waiting list tickets within 30 mins of chat preparation but am not aware of that process and i didn't cancelled them.

Could you please help me how can i get the refund amount? It's almost 3200 rupees which i was losing not aware of process. 3200 rs is not small amount for middle class citizen like me.

Please consider this as special case and help me to get money refunded. Thank you.

I, mr. Parimal santra and my colleague dr. Asit baran bera, working in iit kharagpur west bengal. We together with family went for a tour in ladakh in august, 2018 on ltc. We rented a vehicle from irctc for following travel plan.

1: 17-aug-2018: pickup from hotel in leh. Travel to turtuk. Night stay at nubra valley.
2: 18-aug-2018: return to leh from nubra valley.
3: 19-aug-2018: again pickup from hotel at leh and travel to pangong lake. Night stay at pangong lake.
4: 20-aug-2018: return back to leh from pangong lake. Release the car.

Irctc provided the car as per the requirement and we also transferred rs 30, 835 as rental charge to irctc account. Please refer the attachment for confirmation. The vehicle was very good and we were happy till that time. After the travel we needed the car rental bill for our ltc travel settlement. We requested two separate bills as below.

1. Leh to turtuk and turtuk to leh - in the name of parimal santra [ journey date:[protected], return date:[protected] ]
2. Leh to pangong and pangong to leh - in the name of asit baran bera [ journey date:[protected], return date:[protected] ]

We have given all the details whatever requested but till date we are not provided with the bills. We had to do the ltc settlement within one month of the journey end date. As we did not receive the car rental bill, we had to go for ltc settlement without this car rental charges. It causes a loss of around rs 30, 835/- for us. We were very surprised why the bills were not given to us.

It'll be really great if you kindly clarify and compensate the loss of rs.30, 835/-.

Regards,
Dr. Asit baran bera
Mr. Parimal santra

Pnr no.[protected]
Train no.12416
Nzm - ujn
Boarding stn: nzm 22:15-10:00
Booking date: 07 jan 2019
Boarding date 16 feb 2019

This train cancelled by indian railway. They give me information about the train through by messages. But they did not give refund amount. So please giving the refund amount as soon as possible. So sir kindly help me for refund amount.

Missed my train because the connecting train got dealyed by 1.30 hour.

I had to book another train - rajdhani costing me 1465rs.

Pfa screenshot for the same.

Name - vaibhav jhawar
Pnr -[protected]

Despite of the valid reason tdr got declined.

Request you to please help with the above matter

I am p v vinod kumar with login id of pvvk in irctc. Whenever i am trying to login into irctc, it is asking for email verification. But when i enter otp it says my email id is verified successfully and i need to login again. However when ever i try to login again it asks for verification again. Due to this i am unable to login into irctc website to use its services. Kindly help me quickly to resolve this issue. Thanking you.

Dear team,

I had planned to travel for a vacation with family from pune to delhi & delhi to chandigarh via connecting flight on 27th dec'18. After which i had an onward journey to shimla.

I booked my connecting flight of jet airways india 9w-641 through irctc, booking date & time :[protected]:40. Transaction id : [protected]. Pnr - polgat. Departs new delhi (Del) 05:45, 27-dec-2018 delhi indira gandhi intl terminal 3. Arrive chandigarh (Ixc) 07:15, 27-dec-2018 chandigarh arpt.

Everything was set, however suddenly i receive a message from jet airways on 15th nov'2018 "dear guest, due to operational reasons your flight 9w651 will now depart from delhi on 27th dec'18 at 10:50 hours and reach ixc at 12:10 hrs we regret the inconvenience."

I reached out to jet airways customer service as this change in timing was affecting my onward journey to shimla. So jet airways personnel suggested to cancel the ticket on the travel website and the amount would be fully refunded. They also updated the following remarks "*remarks-pspn by al so gst eligble full rfd tkt"

After that i reached out to irctc customer service and reported the issue, they heard my concern and asked to please go ahead and cancel the ticket, which i did.

After that i have been following up with irctc customer service form 27th nov'18 onwards verbally and in writing to [protected]@irctc.co.in multiple times for refund, the count of emails has now reached to 29 follow-ups though still no sign of refund. Out of the multiple calls, i even had a conference done with jet airways customer service and irctc customer service which was abruptly disconnected by irctc personnel. Everytime i get a standard answer please wait for 3-4 days or 5-7 days the concerned department is working on the same.

I beg you to please my refund amount in full. If jet airways are not refunding i would request irctc to please forward me the communication with them so that i can take up the issue with jet airways.

Kind regards,
Glen george

I have booked the ticket on irctc and then i pay the payment but ticket is not booked and balance is withdrawn from my account. My balance is withdrawn on[protected] and order id is [protected]. I have face a too many problem because i am student my economical is low. Please sir immediately solve the problem. I am always obliged to you. Please sir do it fast.

I have booked the ticket on irctc and cancelled due to waiting list full.
But as per irctc they have refunded the amount but yet not showing in my account.

I am following up with irctc since 2 months but they not giving proper update hence request you to please check into and help me for refund amount.

Pnr number transaction id amount
[protected] [protected] 1320
[protected] [protected] 510
[protected] [protected] 830
[protected] [protected] 2640

I've created an irctc account with username (Ashi_7_7) and i got an otp at mail (Betterbebest. [protected]@gmail.com) but while verifying otp, it shows an error...
I've got an otp in mail but after applying it, all times it shows an error like otp verification got failed.
Please do needful urgently so how i can verify my account...
Please contact me at my mail id betterbebest. [protected]@gmail.com
Thank you.

Pnr no. [protected] & [protected]. Food quality was inhygenic. I was with my family. Food was too worse. Who will take saunpapri in dinner. I am diabetic. I specially requested the person to provide us some rice. But when dinner comes i called tt and manager they are fully drunked. They did not provide me the complain register. Station master also didnot aware of the complain register. No body help me at all. My father was also a railway employee.

This is digvijay jaiswar, my user id is mrbeardie. On 6th january 2019, i tried to book a tatkal ticket from gorakhpur jn. To ltt for train no. 12541 (Gkp ltt sup exp). I completed all the booking steps and done the payment using bhim upi ([protected]@upi). The payment was successful in the bhim app and amount got debited from my account but the ticket status is "pending from bank end".
After that, i talked to customer care of irctc. They told me to send passbook print from date of booking to till date. I sent it multiple times, but still they have not refunded. Always they say, within 24-48 hours you will get the refund. Still i have not received it.
Kindly do the needful.

Transaction details:

Transaction id: [protected]
Transaction date: 06/01/2019

Last ticket no: 2938520 (By registered mail)

Kindly do the needful.

Hello sir,
I have booked a ticket from chennai central to morappur for a journey on 21.02.2019 with transaction id [protected] using irctc account name vigneshviya on 21.02.2019 the amount of rupees 200 was debited from my bank account but the ticket was not booked and marked it as failed transaction but my money was debited and credited on your account as per bank statement. So please check my query and refund the amount as soon as possible
Transaction id:[protected]
Irctc account name:vigneshviya
Bank account number:[protected]
Upi ref no[protected].

I have booked ticket on 19 feb in tatkal quota in train no. Pune indore express, nagda to pune. The total amount 560 rs was deducted from my account but ticket was not booked via irctc app and message was shown transaction rejected by bank. Further state bank of india says contact to irctc. So please help me to initiate my refund.
Regards,
Kamal sharma
[protected]

I have cancelled my ticket which is given that refunded in my account but not credited which details is given below

Transaction id: [protected]
Pnr: [protected]
Train no./name: 12582 / ndls muv sf exp
Transaction date: 19 feb 2019
New delhi (Ndls) allahabad jn (Ald)
Refund status: refunded
Cancellation/refund id: [protected]
Bank name: credit & debit cards / net banking / wallet (Powered by payu)
Booking amount: 950.98
Refund amount: 830.0
Refund date: 20 feb 2019