Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir/madam,
This is arifuzzaman khan from dhaka, bangladesh. I've registered to irctc.co.in site to purchase railway ticket as international user. I've already paid rs. 100 & other gst charges as registration fees as mentioned in international user registration guideline.
But i did not get the otp to verify my isd mobile number & i've tried it several time.

Please help me on this issue

Dear sir/madam,

I am a foreign user.

The website is not sending mobile verification code on my mobile. And, therefore i am not verify my mobile number and not activated my irctc account.

Kindly active my account or send otp my mobile as soon as possible, as i have to make online booking.

Thanks & regards,
Amit mojumder

I am currently travelling in 22656 from delhi to trivandrum as on 2 feb 2019. First of all for a train with more than 2 days of travel time, what's so issue and irritation for a heavy profit monopoly like irctc not to provide a pantry car. Do you expect fellow indians to die of hunger as there is no proper food facility on few stations too, on which this train stops. Secondly the cleanliness is at it's worst, i guess railway has completely...

Hello sir,
I have booked a ticket from chennai central to morappur for a journey on 11.01.2019 with transaction id [protected] using irctc account name vigneshviya on 10.01.2019 the amount of rupees 415 was debited from my bank account but the ticket was not booked and marked it as failed transaction but my money was debited and credited on your account as per bank statement. So please check my query and refund the amount as soon as possible
Transaction id:[protected]
Irctc account name:vigneshviya
Bank reference id:[protected]
Bank account number:[protected]

I cannot print or cancel ticket via booked ticket history for past few days. After login, the page shows the tickets in the background, but the "please wait" message does not disappear. I have tried multiple times in a day but the website is broken. I am not trying to book a new ticket bur print existing ticket, but the website is broken.
Even page refresh logs me out, so i can't even do simple refresh without getting logged out.

Steps to reproduce:
Irctc website login my account my transactions booked ticket history

Tried latest chrome, firefox. Broken in both.

Pnr [protected] coach b2 (3a) seat number 10, 11, 13 and 14.
We have ordered three plate vegetarian food. It was stated that each plate will be served with four chapati, rice, dal and vegetable of paneer mixed peas. After getting three plates of food, we paid rs.360. It was surprising that only two chapaties were served instead of four, besides, some rice, one piece of paneer without peas also served. Quality of food was not good. On being asked repeatedly, no complaint book was provided.

I had booked ticket on january 19 and payment deducted from my pnbaccount using your payment gateway.. Ticket not booked and payment also deducted. So in that case i need refund my payment. My transaction id is [protected]. Kindly resolve my payment issue. I had added screenshot of transaction id. Kindly contact me. Irctc helpline suggested me to contact gateway bank. So kindly resolve my issue and refund me as soon as possible...

I am very regular user of irctc app. I have booked tatkal tickets huge number of times without any issue. But from recently, while booking the tatkal ticket, the money is deducted from the bank (I received message from bank) and after that it shows "bank rejected the payment and try another option". I have tried 2 times today and both the times i got the same problem.

2 times money is deducted and the ticket is not booked.. This is the second time i am facing the issue in last one month.

I request the authorities to kindly look into it as this is causing a huge inconvenience, in both losing the money and ticket not booked causing our plans shattered.

Request for action into it.

Irctc is cheating customer by the taking out payment from customer and not booking ticket as we loose both service charge multiple times and also we don't get ticket booked. This is happening multiple times. Even after bank payment is processed and transfered to irctc they dont confirm the ticket.

If it is a one scenario that would been agreed as due technical traffic, but it happens also with high speed internet usage. They just fool common people.

I am bharat singh, boarded train no.12901 on 28th of jan, 2019 at 10:53 from borivali and was travelling to ahmedabad. My pnr number is [protected]. I was carrying 1 luggage that is a grey color trolly bag in train during my journey.in the trolly bag, i had my several stuff such as 3 dress cloths (Kurta & paijamas), 1 modi jacket, shoes, medicines, shaving kit, woolen shawl, 2 set inners, etc.

When i got up on 29th january in morning around 6:00 am to get down to my destination station that is ahmedabad (Adi), i found that my luggage was missing. I had kept my luggage below my seat b5 41, but when i started looking for my luggage as my destination station was nearing, i was unable to find it.

Also, my co-passengers from same cabin were already off boarded before i got up and hence, it may be possible that my luggage is with them (By mistakenly).

Hence, i am sharing the details of co-passengers below as it might help in searching my luggage.

Milan shah & others
Pnr nummber: [protected]/6
Seat/birth: b5 - 42, 43, 45, 46, 48

After off boarding to ahmedabad station (Adi), i had informed grp, ahmedabad about the theft/missing of my luggage. I am attaching a copy of my compliant copy here. I request you to please search for my missing luggage and inform me if found. Also, if possible, please contact to the co-passengers travelling in same cabin and find out whether by mistakenly they have carried along with them or not.

Please contact me after finding my luggage. Thank you.

Hi sir, This is Supreeth here as i, have not received refund of cancelled ticket amount in my bank account but till date amount is not reflecting in the bank as i had cancelled ticket on 19th Jan 2018 but as per irctc, funds as been transferred to pay bank i.e., ZAKK PAY Bank account but i, am unable to contact them

Details of IRCTC are as follows

1) [protected] (refund id.[protected] –zaakpay PG) – Rs. 295/-
2) [protected](refund id. [protected] – zaakpay PG) – Rs. 235/-
3) [protected](refund id. [protected] – zaakpay PG) – Rs. 225/-
4) [protected](refund id. [protected] – zaakpay PG) – Rs. 165/-

TOTAL AMOUNT TO BE REFUNDED RS. 920/-

Kindly look into the same arrange to resolve the issues.

Thanks & Regards
Supreeth

To
The manager
Indian bank
Srm university, kattankulathur branch

Subject - money debited from account using upi but ticket not booked in irctc

Respected sir,
I had booked a ticket on sanghmitra express for the 3rd february on 30th january. I paid through bhim upi axis bank and according to the app the money has been paid to irctc, however when i logged into my account the ticked had not been booked and the transaction status was pending from bank end. It has not failed nor the ticket has been booked

I have not received the money back and the bank officials are saying if the transaction fails i'll get the money back, but the transaction has not failed according to upi.

Kindly look into the matter and refund the money.
Transaction id-[protected]

Pradeepti shekhar

Kurz udz exp. 19665. ticket booking 11/1/2019
pnr - [protected], transaction id- [protected]. ammount- 700/-
journay date- 21/1/2019.

ticket cancelled on 20/1/2019
refund transaction id- [protected]
refund ammount- 635/-
bank refund transaction id[protected].

irctc showing refund credited but i havenot recieved it in my bank account.
my bank is SBI RNT medical college campus UDAIPUR (rajasthan).

I have booked a ticket from RJY
to KCG on 18th Sep,
2018 and Date of Journey was 16 Jan, 2019.
For reason passenger has not traveled, I filled the TDR
for the same in IRCTC against my ticket and the
status was turned to CR Registered, but the
amount was not refunded yet.
I am not sure what else I might be missing to
get amount refunded. Please let me know what I
can do further or else you can send sms to mob no : [protected] or
drop a mail to [protected]@gmail.com
Ticket details:
DO Transaction :- 16 Sep, 2018.
PNR Number :- [protected]
Reason For TDR: Passenger Not Travelled.
TDR Filing Date: 16-Jan-2019 18:26:13 HRS
TDR Status: CR Registered

I tried booking the ticket from irctc app transaction id-[protected]
Sbc to mas
Lalbagh exp (12608)
Booking date-18 jan 2019
The ticket was not booked and the amount was deducted. The confirmation of the refund amount has not been reflected in my bank account.
Look into the matter and try to solve this.
Contact-[protected]
Name-rishabh tulsyan
Also i have canceled the ticket dated 18 jan 2019
Cancellation id - [protected]
Sbc to mas
Lalbagh exp (12608)
This amount is also not refunded. Please look into the matter.

Train name - kaifiyat express train number - (12226)
3 tickets were booked from ndls to azamgarh for 2nd of jan 2019.
Train got cancelled due to fog on that day but nothing has been credited. Tdr was also filed for the same but to no avail.
It has been a month almost but the ticket amount of rs 3451 has not yet been refunded.
Pnr of the said booking - [protected].
Please have a look into the matter and do the needful.

I had filed tdr on 15/12/2017 and request for refund against pnr number [protected] for reason "train late more than three hours and passenger not travelled.", has been received and the reference no for this is :[protected]
Actual train arrived at boarding station 3.15 hrs late, still even after sending reminders by mails, money not yet refunded.in response auto generated mails are recieved saying that your tdr request has been forwarded to railways. One it is accepted, refunds will be made.
It is next to impossible to get railways over help line nos?
Kindly help me to take the matter to highest deciding authority and get my refunds.

Ticket/journey details
Registration no. [protected] pnr no. [protected]
Journey date 17/12/2018 class sl
Station from vskp station to mas
Train no. 22869 total ticket fare (Rs.) 1070
Passenger details
# name gender age book status current status conc. Code refund claim reason
1 sankar rao n m 34 s5, 62 s5, 62 train running late by more than 3 hours, so passenger not travelled
2 brundha f 24 s5, 64 s5, 64 train running late by more than 3 hours, so passenger not travelled
Tdr details
Tdr date & time 18/12/2018 19:18 hrs.
Case registration details
Case registration date 23/12/2018 case registered at southern railway
Status case repudiated.
Repudiation date 21/01/2019 repudiation reason given to me as train late by more than 3 hrs. But tdr not filed within actual departure of the train (More than one reasons)

The train staff in ac coaches are not providing the pillow covers for the pillows stating that the new pillows don't need covers any more.
That was one of the weirdest answers i ever heard. How can we use the pillow covers which have already been used?
I request the corresponding authorities to look into the issue and address the same at the earliest.

Pnr-[protected]
Train no-12413
Train name-pooja sf express
Boarding station - jaipur (Jp)
Date-23 jan-2019
Time-4.15pm
We arrived station at 4.00pm and there was display of train no 12413 will arrive at 4.45 instead of 4.15. Announcement was also being made that the train will arrive at 4.45. We sat in the waiting area for our train to arrive. But at 4.45 we got to know that there was something wrong at the station and the train was at the right time and has left already. There was no cancellation possible then and if i did cancel it i would get a part of it as a refund. I want my complete refund and ask the indian railways to apologize for the same.