Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear team,

I had planned to travel for a vacation with family from pune to delhi & delhi to chandigarh via connecting flight on 27th dec'18. After which i had an onward journey to shimla.

I booked my connecting flight of jet airways india 9w-641 through irctc, booking date & time :[protected]:40. Transaction id : [protected]. Pnr - polgat. Departs new delhi (Del) 05:45, 27-dec-2018 delhi indira gandhi intl terminal 3. Arrive chandigarh (Ixc) 07:15, 27-dec-2018 chandigarh arpt.

Everything was set, however suddenly i receive a message from jet airways on 15th nov'2018 "dear guest, due to operational reasons your flight 9w651 will now depart from delhi on 27th dec'18 at 10:50 hours and reach ixc at 12:10 hrs we regret the inconvenience."

I reached out to jet airways customer service as this change in timing was affecting my onward journey to shimla. So jet airways personnel suggested to cancel the ticket on the travel website and the amount would be fully refunded. They also updated the following remarks "*remarks-pspn by al so gst eligble full rfd tkt"

After that i reached out to irctc customer service and reported the issue, they heard my concern and asked to please go ahead and cancel the ticket, which i did.

After that i have been following up with irctc customer service form 27th nov'18 onwards verbally and in writing to [protected]@irctc.co.in multiple times for refund, the count of emails has now reached to 29 follow-ups though still no sign of refund. Out of the multiple calls, i even had a conference done with jet airways customer service and irctc customer service which was abruptly disconnected by irctc personnel. Everytime i get a standard answer please wait for 3-4 days or 5-7 days the concerned department is working on the same.

I beg you to please my refund amount in full. If jet airways are not refunding i would request irctc to please forward me the communication with them so that i can take up the issue with jet airways.

Kind regards,
Glen george

I have booked the ticket on irctc and then i pay the payment but ticket is not booked and balance is withdrawn from my account. My balance is withdrawn on[protected] and order id is [protected]. I have face a too many problem because i am student my economical is low. Please sir immediately solve the problem. I am always obliged to you. Please sir do it fast.

I have booked the ticket on irctc and cancelled due to waiting list full.
But as per irctc they have refunded the amount but yet not showing in my account.

I am following up with irctc since 2 months but they not giving proper update hence request you to please check into and help me for refund amount.

Pnr number transaction id amount
[protected] [protected] 1320
[protected] [protected] 510
[protected] [protected] 830
[protected] [protected] 2640

I've created an irctc account with username (Ashi_7_7) and i got an otp at mail (Betterbebest. [protected]@gmail.com) but while verifying otp, it shows an error...
I've got an otp in mail but after applying it, all times it shows an error like otp verification got failed.
Please do needful urgently so how i can verify my account...
Please contact me at my mail id betterbebest. [protected]@gmail.com
Thank you.

Pnr no. [protected] & [protected]. Food quality was inhygenic. I was with my family. Food was too worse. Who will take saunpapri in dinner. I am diabetic. I specially requested the person to provide us some rice. But when dinner comes i called tt and manager they are fully drunked. They did not provide me the complain register. Station master also didnot aware of the complain register. No body help me at all. My father was also a railway employee.

This is digvijay jaiswar, my user id is mrbeardie. On 6th january 2019, i tried to book a tatkal ticket from gorakhpur jn. To ltt for train no. 12541 (Gkp ltt sup exp). I completed all the booking steps and done the payment using bhim upi ([protected]@upi). The payment was successful in the bhim app and amount got debited from my account but the ticket status is "pending from bank end".
After that, i talked to customer care of irctc. They told me to send passbook print from date of booking to till date. I sent it multiple times, but still they have not refunded. Always they say, within 24-48 hours you will get the refund. Still i have not received it.
Kindly do the needful.

Transaction details:

Transaction id: [protected]
Transaction date: 06/01/2019

Last ticket no: 2938520 (By registered mail)

Kindly do the needful.

Hello sir,
I have booked a ticket from chennai central to morappur for a journey on 21.02.2019 with transaction id [protected] using irctc account name vigneshviya on 21.02.2019 the amount of rupees 200 was debited from my bank account but the ticket was not booked and marked it as failed transaction but my money was debited and credited on your account as per bank statement. So please check my query and refund the amount as soon as possible
Transaction id:[protected]
Irctc account name:vigneshviya
Bank account number:[protected]
Upi ref no[protected].

I have booked ticket on 19 feb in tatkal quota in train no. Pune indore express, nagda to pune. The total amount 560 rs was deducted from my account but ticket was not booked via irctc app and message was shown transaction rejected by bank. Further state bank of india says contact to irctc. So please help me to initiate my refund.
Regards,
Kamal sharma
[protected]

I have cancelled my ticket which is given that refunded in my account but not credited which details is given below

Transaction id: [protected]
Pnr: [protected]
Train no./name: 12582 / ndls muv sf exp
Transaction date: 19 feb 2019
New delhi (Ndls) allahabad jn (Ald)
Refund status: refunded
Cancellation/refund id: [protected]
Bank name: credit & debit cards / net banking / wallet (Powered by payu)
Booking amount: 950.98
Refund amount: 830.0
Refund date: 20 feb 2019

Today i booked a ticket on irctc using net banking of central bank of india.
I did not get any message from irctc but money was debited from my bank account.
Irctc shows pending from bank end but my bank says 1286 rs were debited and paid to irctc.
Please i need the ticket as it is emergency or please refund the money
Thank you.

Dear sir / madam,

I am kalaimani st, general manager (Operations), retd,

Chennai petroleum corporation limited.

I use to book e-ticketing usually monthly twice, for chennai - bangalore and return journey, through premium tatkal.

Every time i use to open irctc site 5 minutes advance by login ready to avoid site clash at exactly 1100 am.

In the process, the site takes its own time as usual, as many are trying to book tickets on line. Aftter entering with difficulties, we enter name, and other details.

When it comes to captcha entry, it shows letters in a very difficult visual position, so that, customers find it difficult to enter particularly for takkal/premium takkal booking. It is not like for normal booking, where the letters are very clear and legible, find no difficulties.

So, even after typing the captcha correctly, it is again asking us to enter captcha, second time.

This is not rare happening, every occasion two to three times repeats like this. By this, we are loosing time..

After we get clearance in captcha and on proceeding, site ask for "are you member of irctc e-wallet - yes or no"", we are loosing again here..

Or again ask for our e-mail id, which were already registered and through that only we can login into irctc site for our takkal booking. But site ask, there again we are loosing time.

Or it ask for""your mobile number"""to enter for further proceedings, which already there in our irctc registration.. Again we are loosing time...

By the time we get into our final stage of payments,""cost of our ticket jumps into very high from takkal/premium takkal of rs. 360/- for chennai to bangalore to rs.600 to 800/-. This is purely not the fault of customer, unethically designed system.

This cost escalation is exorbitant, for those customers, who prepared ready to book with your site open in position in advance. The""time delay by your site to reach final stage of payments is very clear that it is designed such a way that, to delay customer to reach final by many obstruction by way of ;

1. Tough vision of catpcha, than the clear captcha for normal booking time. It is against customers friendly site.

2. Repeating captcha even after typed clearly with great difficulty.

3. Asking for"are you member of e-wallet"", is it really required when a customer on toss in booking tatkal tickets., when it not in regular booking.

4. Asking for e-mai id, without that we could not have registered into irctc, it is time delay tactics.

5. Asking for mobile number... Again without this we could not have registered into irctc..

6. Zic zac cross of your advertisements into the way of booking path, the page opens when you touch unintentionally.. Disturbing booking time.

The above are seems to be made designed into irctc website particularly for tatkal bookings, so that, irctc / railway can get more revenue through above bookings from customers for those readily available at site for booking, without no fault of customers.

As a customers, i request you.. Please look into your irctc site design specific flaws on time delay techniques / tact ices.

The dynamic charges system of your premium tatkal booking should reflect only on those custorems who are late on irctc site, that is after 1110... Hrs on wards, not on the customers, well versed with your site and on time at site.

I hope you have understood the above fact of my complain and take appropriate steps to remove flaws. Otherwise it is an unethical business by railways.

Regards

Kalaimani st

[protected]

[protected]@gmail.com

I have raised tdr against pnr number [protected].in this there are 4 people and 2 are not traveled on this ticket. This ticket was booked 4 months earlier to the journey date and it is in waiting list after that i booked one more ticket for my mother is lower berth quota.

Below are the details: passenger not traveled on [protected] pnr.

Name : v sarojini
V mahesh

Passenger sarojini traveled on another pnr [protected]. If required i can submit proof for passenger mahesh also. If tte marked wrongly how you will deny passenger request??

I have booked ticket on 18 feb in tatkal quota in train no. 15014 ranikhet exp. Kgm — dli. The total amount 770 rs was deducted from my account but ticket was not booked via irctc app and message was shown transaction rejected by bank. Further punjab national bank says refund will be initiated in 2 days but no refund is done. So please help me to initiate my refund. Bank say wait for 45 days but it is too long and for a poor person this amount matters a lot.
Lokesh bisht

Refund didn't get
Pnr [protected]
Transaction id: [protected]

E-ticket waiting list automatically cancelled but refund didn't get. Received a text message saying that the amount will be credited in the account. But it's been quite some time did not get the credit information.

Kindly look in to that and help me get this refund.

Thank you.

I have booked one ticket for New Delhi Rajdhani express via PNR no.[protected] but as the train diverted I did not travel, so I file TDR for refund via no.[protected]

but till date I did not get any refund from IRCTC, and every time I call IRCTC helpline they are disconnecting my call by saying transferring the call to higher authority .

I request an immediate resolution on this .

Regrds,
Ramesh panigrahi
Mob; [protected]

Hello, today I've booked 2 tickets from New Delhi to Mathura but I cannot see whether the tickets are confirmed or not because it says "PENDING FROM BANK END". what can I do?

This are the details of the purchase:

Tuesday19Mar 2019 Pending From Bank End
PNR Number : Reservation ID: [protected]
Train No./Name: 12808 / SAMTA EXPRESS
Ticket Type: E-ticket
From: H NIZAMUDDIN (NZM)19 Mar 2019
To: MATHURA JN (MTJ)19 Mar 2019 00:00 Hrs
Booking Date: 19 Feb 2019
Vikalp Status: No
Boarding Station: H NIZAMUDDIN (NZM)
Date of Boarding: 19 Mar 2019 00:00 Hrs
Quota: GENERALClass: SL
Ticket Charge: 340.0
Service Charge: 0.0
Bank Name: Credit cards/ Debit cards / UPI (Powered by IRCTC)

Dear sir,

I had booked ticket through irctc.com

Date :- 7th Feb 2019 for patna to delhi PNR Z713SP fare amount was Rs. 2578/- Transaction ID :-[protected]

Transaction had completed I booked ticket and cancel this ticket on 7th feb 2019 but still refund is not revert back. So i request to you please see my complain and return my money. As soon as. I am copying here Electronic Reservation Slip for your review. Please refer below slip.

Passenger Details
Sr. No. Name PNR. Ticket Status

1. Sudhanshu shekhar singh Z713SP CAN/MOD

IRCTC Transaction ID: [protected]
Booking Date: 07/FEB/2019
Total Charges: 763

Irctc is not opening in internet explorer browser. And coming to google chrome, it is working but, my booking history is not working as it keeps on loading but not displaying the booking page. Very poor maintenance of new irctc website. This is very shame of indias one and only biggest railway company owned by central govt. Of india and still very worst performance of its website at managing tickets online.

Name - sufiyan khan irctc user id - sufi9375 mobile no:- [protected]
I have mistake in my irctc registration by entering the wrong email id. Wrong id ihave entered is 786. Sufiyankjan. [protected]@gmail.in my correct id is 786. Sufiyankhan. [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Sir i had booked 2 tickes for 28 january 2019 train number was 18517 from raipur to titlagarh. Pnr number of the tickets were [protected] and [protected]. One ticket is of 3tier ac and other one is of sleeper. On that day the train was late for more than 8 hrs.
I first try to file tdr on irctc.in but due to irctc site not working i couldnot able to file tdr. But at the same time i had file tdr through 2 mails on 29 january 2019 at 1.30 am and other at 1.31 am on 29 january but they have taken only the tdr file request of sleeper tickets only and other was repudiate. I am enclosing the screenshot of that mail where the time is mentioned of tdr file and that was in time limit when i can file the tdr. But railway authoity says that it was not timely filed and repudiate the tdr