Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I updated international number in irctc website. Then next login block all options and showed messages to pay 100 rupees for international mobile number validation. I paid amount but still showed same page. They allow me to validate mobile number after sent mail to [protected]@irctc.co.in. I am not getting otp for mobile validation and at the same time not able change back to india number. It’s worst customer experience.

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Respected sir/mam

I tried to book the ticket for the train on the date 15 march for travelling to mathura from habibganj in train ndls shatabdi.

I was not able to book the ticket due to the (Network error in the payment type) message displayed on the site. Although the amount of ticket 1240 rs was deducted from account while i didn't get the ticket confirmation.

I experienced the same in the ticket booking on the next day
Dated 17 march for booking of17 march from bhopal to delhi in patalkot express.

First i got the network error and didn't got the ticket though amount 925 rs was deducted.

Kindly respond me for my unnecessary deduction of money from my account.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Ganjam, Odisha, 760003

Sir/Madam,
I am Sidhanta Choudhury. I had a confirmed ticket in 3 tier AC(B4 compartment in Prasanthi Express 18463 from BBSR to KSR). I boraded at BAM. There were rats in my cabin and they did tremendous damage of my luggage and items inside it. Many food items are open and can't be consumed. Some clothes are also damaged.This is completely unacceptable by 3tier A/C standards of Indian Railways. I have seen rats before also on the train. But this time this was way too much.I can add additional if needed. For the horrible damage, I request you to kindly issue me a monetary compensation. Please let me know if additional details are needed.

Thanks & Regards
Sidhanta Choudhury

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Nagpur, Maharashtra, 440001

My pnr no. Is [protected] and transaction id is [protected] and date of journey is[protected]. I have booked a ticket from nagpur to indore vide train no.22646 (2 ac) but the ticket got canceled by mistake during our process of checking status. The journey is very important to me since i have exams. Kindly return my tickets so that i can travel against the same booking and do not suffer the financial loss for such unwanted mistake. Please look into the matter seriously.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: TATA BEARINGS HOUSING COLONY Q.NO-E/167, KHARAGPUR, Munger, Bihar, 721301

On 11/03/19 i had booked a dormitory in tata station details are sent to my mobile no. But could not able to print the ticket because it is not showing. Confirmation tid - [protected], ref no.- tatarr1367067, doj - 16/03/19 11:35:00 rr, tata pax - mriganka mandal, fare-119 sc: 11.8... Please solve this issue.

Also i have attached the only document which is the screenshot of that confirmation message.

Thanks & regards,
Mriganka mandal

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I booked a railway ticket on 14/3/2019 online through irctc website to perform a journey vide pnr no. [protected]. But very astonish to note that we have been allotted middle and upper berths despite admitted fact of senior citizen and submission of required option regarding lower seats. It reveals that while allotment of seats, my request regarding allotment of lower seats has not been considered and thus it is evident that seats are being allotted ignoring govt instructions issued in this regard from time to time and by adopting unfair procedure while allotment of seats, by the irctc. Further a request email was sent to irctc authorities to review the issue but of no use.

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Address: 2-1-76/32A CHINNA GUNTA ROAD SIDE KOLA STREET TIRUPATI -517501, 517501

On 15/03/2019 i was tried reserve e ticket. Travel details is from mangalure cntl (Maq) to cuddapah on 03/04/2009 by 17605/maq kcg express. Class :sl. Account has been debited for rs.780. I am very much regret to inform that my reservation has not been done but account has been debited. I request the authorites to recredit the debited amount.
I am giving below the details for your ready reference

Name of the passanger: s sethuram
Age: 65 year, date of journey: 03/04/2019
Name of the passanger: g hymavathi
Age: 56year, date of journey: 03/04/2019..

Train name : 17605/maq kcg express

Debited ac details: state bank of india account number: savings
[protected]

Mobile number : +91- [protected]

15 mar 2019 transfer to[protected] irctc yono payment -[protected] ₹780.00

Once again i request the railway authorites to recredit the debited amount to the above account

Thank u

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

My irctc waitlist ticket (Pnr no. [protected]) (Transaction id: [protected]) was cancelled by irctc on 22-oct-2016 and amount of rs. 3250 (Settlement id: ig0cnybqo9) was supposed to be credited in my sbi bank account: [protected] by 25-oct-2016. The amount is not received yet in my account. My phone: [protected]

I am attaching relevant proofs as screenshots of:
1. My irctc ticket
2. Bank transactions detail from september '16 to december '16
3. Irctc's claim that refund has been processed by them

Kindly refund my money immediately.

—
Regards,
Siddharth
Phone: [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: FOREST COLONY, BLOCK ROAD, Jamtara, Jharkhand, 815351

Dear sir,
1. Transaction ID [protected] and
2. Transaction ID [protected]
the above are failed transactions but the amount is debited from my SBI account and I did not get any refund yet. I have attached the transaction details with this complain. please, find the attached photos.

So please do the refund to my respective account .

Thanks,
Santosh Kumar

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I was traveling by amritsar shatabdi express yesterday, from delhi to ludhiana. The quality of food supplied was horrible.

Dal did not have any tadka, there was lot of water in dal. The matter paneer had no matars & the paneer gravy was so horrible that i have suffered food poisoning now.

Have some shame mr. Piyush goyal & improve the quality a bit. If this poor quality food is being served in shatabdi trains, then one can easily guess that what will be the situation of food being served in normal trains.

Pnr:[protected], trn:12013, doj:14-03-19, cc, ndls-ldh, dp:16:30,
Munish dewan, c11 48,
Fare:830. This rail travel is insured.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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T

Tarun Mahesh

from Bengaluru, Karnataka

Mar 15, 2019

Pnr no:[protected]
Cancellation Id:[protected]
Chandrakant
Age :55
Booking status :TQWL/46

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A

Ansari ali

from Mumbai, Maharashtra

Mar 15, 2019

My mobile number not Ricive otp

Reply

Ansari ali's reply, Mar 2, 2019

My mobile number not Ricive Otp

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Address: Nayabazar near gramin bank, 831006

I filled tdr for tatkal e ticket as train was late more then 3 hours. But my request repudiated showing reason as passengers travelled. Despite i never. I have enough proves that i was in my shop given date. I paid payments to few parties, i visited big bazar too and bought items worth 5, 000 rs. I can win any case against railway in this tdr repudiated case with fine or penalty too for mental harrasment. Please solv my problem.
Pnr number [protected]
Ref reg. No[protected]
Date of journey 26/01/2019

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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C

Cmcanand26

Mar 15, 2019

While I creating the IRCTC application I have made mistake.
Please change my email id in IRCTC application as follow.

My original email ID is [protected]@gmail.com

But i wrongly typed as [protected]@gmai.com

Please correct my email id in IRCTC app as [protected]@gmail.com.
So that I can install my IRCTC application sucessfully.

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Cmcanand26's reply, Mar 2, 2019

While I creating the IRCTC application I have made mistake.Please change my email id in IRCTC as follow.
My original email ID is [email protected]
But I wrongly typed as [email protected]
I have missed to type L
Please correct my email id in IRCTC application as [email protected]
So that Ican install my IRCTC application sucessfully.

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Address: Mumbai City, Maharashtra, 400033

I have booked rly. Ticket on 19.01.2019 through irctc. Portal i have paid through digi bank debit card but my transaction was failed Irctc portal says payment is refunded through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible

IRCTC Transaction ID :- [protected]
Transaction amount :- 1690.49
Transaction Date :- 19/01/2019
Refund bank zkpy PG

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Mar 23, 2019

Updated by naru.yadav Hello,

I have booked rly. Ticket on 19.01.2019 through irctc. Portal i have paid through digi bank debit card but my transaction was failed Irctc portal says payment is refunded through zkpy. But cash not receved in my bank a/ c. Please resolve this as soon as possible

IRCTC Transaction ID :- [protected]
Transaction amount :- 1690.49
Transaction Date :- 19/01/2019
Refund bank zkpy PG

Kindly check and revert me On my mail id- ynaru.[protected]@gmail.com

Apr 14, 2019

Updated by naru.yadav Its passed more than 3 months still i didnt got my money
I have booked railway Ticket on 19.01.2019 through irctc. Portal i have paid through digi bank debit card but my transaction was failed Irctc portal says payment is refunded through zaakpay. But cash not receved in my bank a/ c. Please resolve this as soon as possible

IRCTC Transaction ID :- [protected]
Transaction amount :- 1690.49
Transaction Date :- 19/01/2019
Refund bank zaakpay PG

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Dear sir
I have travelled with august kranti rajdhani on 11 march 2019 with pnr no [protected] i have not been served morning tea as well as soup during my journey and not being served the welcome drink also the water served for tea was cold i have booked this premium train with hope that i will be getting quality but it was one of my worse experience

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Address: 525, GANAPATHY NAGAR,, CHENNIMALAI ROAD,, KAVUNDACHIPALAYAM,, Erode, Tamil Nadu, 638112

I tried booking a ticket in tatkal in irctc on march 8, 2019, i tried some 3 times, my money was debited twice totally, rs.740 was debited but my ticket was not booked, they refunded rs.310. The actual ticket amount was rs.370, i should be refunded with full amount since my ticket was not booked but they detected rs.60 and for my second debit my money was not refunded yet i request you take action on it. It is completely unfair and fraudism.

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A

amrit pareek

from Coimbatore, Tamil Nadu

Mar 14, 2019

As I stated in subject still not get refund amount of 2200/ INR.
Refund reference no. is 75503729060027412978023
I have got mail from your side that payment is done but still it is not credited in my Account how much time it will take do let me know.

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I have book ticket on 21stfeb 2019 but it failed and amonut deducted but still not recieved amounf back and also i have mail bank statement from 21stfeb19 till date on 8 march 2019 but still no update for same and continously calling customer care there are saying will updated in 24hr or 48hr.

Transaction id:[protected]
Ticket id:3291358
Book date:21st feb 2019

Regards,
Kalpesh a
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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E

Er Ritesh Kashyap

from Gurgaon, Haryana

Mar 13, 2019

I have filed TDR on 24-sep-2018 because train was getting late more than 8 hour. but not yet to received any refund. my PNR no was [protected] and trasaction id [protected]

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A

Ankursingh Kushwaha

Mar 14, 2019

After looking for trains when I tried to book an RAC ticket it asked "You searched fo trains between ASR to BDTS. Do yo want to look for trains from ASR to MMCT? " then it does not give a no option it just shows yes or cancel.
Then when clicked on yes just a blank page opens up. I have attached a screenshot of it.

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Address: New Delhi, New Delhi, Delhi, 110001

I had booked air ticket using irctc on 22.042018 for to and fro pune from new delhi for journey on 06.05.208 and 08.05.2018 but could not aboard on 06.05.2018. I had cancelled return journey air ticket from pune but till date i have not got any refund. On asking air asia, they told that they had paid rs.2000 to irctc. Please refund this money.

My transaction id [protected] dated 22.04.2018.
Air asia flight no i5-732 from pune to new delhi on 08.05.2018
Pnr no. Ih9yxb

My mobile no. Is [protected]. Please help me

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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M

Mőhįť Kűmáŕ

from Gurgaon, Haryana

Mar 13, 2019

Hey,
Today, I booked a tatkal tickets from masknawa to anvt terminal. After completing the transaction. I got message of money deduction.but it showing that your transaction are ' pending from bank end'.tomorrow is my journey date. Please resolve it asap.
Thank you

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M

Monu Gaur

Mar 13, 2019

@RailMinIndia Sir, today I'm going to Moradabad. My ticket PNR:[protected], TRN:15013, DOJ:07-03-19, SL, JP-MB, DP:14:35,
MONU GAUR, S3 24,
Fare:385.This rail travel is insured.
Today, I buy a dinner in 120 rupees.he is not good price for this dinner, Can you solves this problem Sir.

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R

Raishab

from Proddatur, Andhra Pradesh

Mar 14, 2019

Non refund of amount 490.00...
Transaction I'd [protected]
For further information please check attachment.

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R

Raishab

from Proddatur, Andhra Pradesh

Mar 16, 2019

Non refund of amount 490.00...
Transaction I'd [protected].
IRCTC refund the money to PayTM on 10, March, 2019, but PayTM payment gateway don't refund the money till now... To my account.
For further information please check attachment.

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Address: 530001

I am sri annaji sarma (Phone no-[protected]) this is for fourth time i could not get the tatkal ticket. At the time of booking there were 200 tickets from visakhapatnam to secunderabad in godavari express for 8th march 2019. I had completed entering the passenger details and made payment through my atm debit card, eventually received message declined by bank, but amount deducted from my account.

The same incident took place with 3 other people, who were booking ticket along with me. It not only deducted amount but also ticket could not be booked. I presume that irctc is making fun with tatkal booking passengers to accommodate agents. Kindly look into the matter

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: MSD building,Tata Motors, Jamshedpur, East Singhbhum, Jharkhand, 831005

I, have cancelled my e-ticket of pnr no: [protected] and [protected] on 22-feb-2019 using irctc mobile app buti have not received refund amount in my bank account.

Refund history shows the following details
Refund status: refunded
Refund id:[protected], [protected]
Bank name: paytm m.

Note:i have booked ticket with my hdfc credit card.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Shrikanth M

from Bengaluru, Karnataka

Mar 7, 2019

I have an account which I am getting this error since from long time. neither I am able to book ticket with this user id, nor I am able to create new user with the only mobile number I have.

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I have submitted wrong email for sign up which is [protected]@gmail.com, i would like it to correct for me with the correct one which is [protected]@gmail.com
Since i enter the wrong password, my account cannot be verified and hence cannot book any train tickets. I am in a big of a hurry for booking the ticket, so if you could help me as soon as possible, i would be hugely obliged to you.

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Dear sir/madam,
I have booked for 2 journey in train named saurashtra janta express (19217) from bandra terminus to jamnagar boarding from bilimora for the journey date on 06/03/2019.

Other journey was in train named okha ers exp (16337) from okha to valsad for journey date on 11/03/2019.

Both the ticket was later on cancelled by passenger before 48hrs of schedule departure and even after 4-5 days did not received refund amount in bank a/c.
Passenger name: n j patel 58m, s n patel 54f

I have also shared image of ticket cancelled.
Please solve this above problem as soon as possible.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Darshan1920

from Panaji, Goa

Mar 5, 2019

Recently I payed IRCTC for book a ticket with
Mobiwik Account with order Id [protected]. After dectucting Money from my Mobiwik wallet the IRCTC app showed me nothing without booking ticket I received message of detuctation of money from wallet. I requesting to related issue that money I want as refund

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S

Shubham1.Mishra

Mar 6, 2019

I have tried to booked Tatkal ticket three times on 27/02/2019 Ahemdabad to Indore through IRCTC online, but ticket not booked and 3 times money debited to my account 1230+1230+1230 =3690/-Rs.
Kindly help to refund my ammount.

Your faithfully

Shubham Mishra
[protected]

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V

vravinair

from Kunnamangalam, Kerala

Mar 6, 2019

Flt bkg with irctc PNR-K7MV2P ; Flt SG 3253 DT[protected] o9;55 from BLR TO CCJ Name Ravindran Nair Veluthur+1 TID [protected] Fare 5072 cancelled ticket on[protected]. But refund has not been received in my bank account so far.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 101

mobile verification code not received

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request to refund my money for which no ticket booked

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rat damaged luggage in 3 tier a/c

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cancellation of train ticket by mistake

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not showing the booked ticket for dormitory

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regarding online railway ticket booking-unfair procedure adopted by irctc in the allotment of lower seats.

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amount debited but not ticket confirmed

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waitlist ticket cancelled by irctc but refund not received

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irctc transaction failed ... .money debited from the sbi account but no ticket booked

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too bad food

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fill etdr but repudiated

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railway refund not received my bank a/ c

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food quality in august kranti rajdhani

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full money not refunded

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refund-100001693201102 ticket id:3291358

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payment not received

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tatkal booking ticket

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refund amount not credited

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wrong email

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did not received refund on ticket cancellation

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