Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked a railway tatkal ticket from irctc on 10 april 2019 from chandrapur to kanpur in train no. 15024 for 12 april 2019, but got waiting ticket so i cancelled my ticket. According to the refund rule on the cancel ticket of irctc, refund money should be credit into my bank account within 72 hours on ticket cancellation but i haven't get.
Detail is following:

Name: abhinav dixit
Bank: sbi
Branch: barra kanpur
Account no.: [protected]
Railway ticket booked transaction id: [protected]
Railway ticket pnr no.: [protected]
Cancellation id/ refund id: [protected]
Amount: 2410 rs.
If you want more detail kindly let me know and please refund my amount asap.

Train no. 16316
Name of the train: kochuveli bangalore express
Date of travel: 18/04/2019

This is to bring to your notice that i was charged rs.80/- for an egg biriyani and rs. 120 for chicken biriyani. As per my knowledge i understand that the rate for egg biriyani is rs.30 and chicken biriyani should only cost rs.40. I request you to take necessary action as this is absolute day light robbery!!

Today on 18th april-2019 after log-in to irctc account and after following steps of "from - to" date of journey etc and on clicking "check availability & fare" it appears "unable to perform this transaction, please try later" and thus unable to book the ticket. Checked again again but the same message appears.

Kindly help and sort out.
Regards,
A k satija

I traveled from ahmadabad to bangalore via adi ypr exp - 16501 on[protected]. I had to get my bike and dog moved through train parcel services. I religiously went to the ahmadabad main station for the last three days to make a booking for the bike and pet, the local authorities denied asking me to come 2 hours prior to the departure of train and make the booking. I even carried my confirmed ticket along with all the bike and pet documents needed for transportation.

However on the day of journey i reached the station at 2.30 pm (My train departs at 6.40 pm) the authorities claimed i was late and the asked the brokers to step in to pack it immediately. Inspite of my repeated requests from the authorities the officers paid no attention and rather let only the brokers (Non working staff) to close the deal. Also they said on the lday of my journey that the train has no dog box and the animal cannot accompany me in my train.

Later i paid a sum of rs.4500 and received a bill of rs.2120. The rest money was paid to the officers in the parcel office. I was very dissatisfied with the whole reckless and intentional behavior of the officials involved. Even the brokers act like hooligans and the authorities have no issues at all.

I wish to complain on the below mentioned points :

1. Make the parcel office free of outside brokers who disrupt the whole process. They are more in number and are intimidating.
2. Take strict action on the officers in duty who collaborated with the brokers in looting (I was ready with all the documents 3 days prior to travel but was denied booking by the officers) the travellers.
Time - 2.30 pm date:[protected]. They denied giving their names.
3. Unavailability of options to book a dog box online. I have to move my pet through paid services that cost me rs.11, 000 now.

I request you to look into this issue and resolve the issue at the earliest. Else expect me to go on social media tagging the railway minister and authorities. I attach a copy of my receipt for your reference.

Application regards Ticket Id:-3485050 till date not resolved by concerned zonal railway and customer care and not refunded the claim amount and given false statements against claim reason so I requested to concerned zonal officer to review and recheck my mail from [protected]@gmail.com and solve the issue as soon as possible otherwise I m going to post the reason to railway minister by the help of Twitter.

Thanks and regards
Sujit Maharana

Dear team,
This is to inform you that I was booked a ticket through IRCTC website for DOJ[protected] on dated[protected] but when I was reached at platform on dated 12-02-19 to avail journey then found that particular coach (AC CHAIR CAR) not attached with train no. 15111.
Then I was filled TDR on same day on same time but still I have not received any response from your side as well as still not received my refund amount in my account.
PNR detail is :-PNR:[protected], TRN:15111, DOJ:12-02-19, CC, DLR-BCY, DP:07:03,
SWETA SINGH, C1 35,
Fare:260+AGENT CHGS, IF ANY.

Above all facts I have already shared many times to Irctc directly but every time they are only says that I have not filled TDR before 04 hours of scheduled departure.
How can I filled TDR before 04 hours of scheduled departure in above detailed situation .

So, request to you please look into this matter and do the needful at the earliest.

Regards
Abhigaurav Singh

I have booked a ticket with pnr [protected] from bgs to pnbe but the train (12567 on 9th april) was cancelled (Shorted at barauni)... But irctc is telling that train was not terminated and not giving any proof.
I have the proof which clearly shows that train was terminated at barauni junction.
I have contacted irctc many times.. Now they are also not responding properly they even can't reply with proper reasons

I faced the below mentioned issue on two adjacent days. While trying for tatkal, I could login successfully at 1045 and could see Available-288# till 1055. But when reloading again after 1055, the same page throws error This error popup will be gone once the tatkal tickets are in the waiting list. IRCTC is again facing issues as it had before and booking tatkal is going be like worst old days. Authorities please look into this.

Trying to book tatkal ticket, yesterday and today, if i tap on check availability and fare, it giving error each time, unable to perform this transaction, pease try again later. What kind of service irctc is providing... And what is the reason for such shameful service. Bunch of ads are showing while booking ticket. What is the solution for the error. Let me know as i need to book tickets asap.

Dear Sir/Madam, This is to inform you that I, Amit agarwal have booked one
train tickets in sleeper (SL) for Amit agarwal from sujangarh
(Sujh) to Newbongaigaon (nbq) on dated : 3.03.2019 in “waiting GNWL38/19”
through IRCTC Website with PNR No. [protected] & Transaction ID :
[Protect] in Train No./Name : 15623/BGKT KYQ EXP on I get paid amount of
Rs. 740/- online through paytm upi. After booking we get waiting WL19 in
tickets and then when travell date 9.4.19 when I see I got RACS6/39 BERTH AFTER CHART PREPARED
As
soon as I got these confirmed RAC tickets we observed that we can’t travel in RAC ticket because my ticket is not fully confirm
I decide to
cancel these tickets. When I start process to cancel the ticket same time
then IRCTC websites shows that “You can’t cancel ticket after chart prepared . After that I will try to cancel the ticket again after final chart prepared but I was failed to cancel this ticket so I have file TDR at
17:22:30 am on 9.04.2019 vide TDR No. [protected]. With remarks that
“ Passengers Not Travelled due to ticket is in RAC”. Sir/Madam, I got mail from
“[protected]@irctc.co.in” on dt. 16.4.19 with subject “TDR Request
Repudiated Through EDR/ECRS” and Reason for Repudiation/rejection:, ”AS PER
CHART, PASSENGER HAS TRAVELLED” Sir/Madam, I am requesting you please look
into the matter deeply and investigate the same on personal level to find
out the realty. You may check verify from CCTV footage or other proof as per
your convenience. This is the question to think that, If I travelled in
train as per chart then what is need for me to cancel ticket or file TDR? I
think, statement/chart forward to Railway Deptt.by concern TT of that train
was wrong. He provide these seats to another un-authorized passengers and
fare for the same tickets put in their pocket. Sir/Madam, I understand and
respect the rules and regulations of Indian Railways but this is also matter
or realty and faith. This is not a matter of only Rs. 740 /- and i will
never become rich with this money but due to false statement of some
employees (TT) railway, many passengers/public are looted by them and hurt
their feelings, loose faith from Railways as will as our country government.
I am attaching herewith train ticket & tdr for your ready reference. I hope
that you will understand my feelings and matter and work on this point
seriously and personally. Looking forward positive response.
Sincerely,
Amit agarwal

I have been trying to cancel the ticket from irctc website but getting "unable to perform transaction, please try later.[protected]".

I have been trying to cancel this for more than 6 hours but getting the same error, it's more than 40 hours left for train departure.

Here is the detail[please keep the data protected from public]:
Pnr number: [protected] transaction id: [protected]
Train number/name: 12392 / shramjevi n exp
Booking date: 08 apr 2019 from: new delhi (Ndls) 15 apr 2019

I've booked the tickets for 31 march, 01 apail and 2 aprail, and all got cancelled due to some reasons.
I haven't received the money yet to my account.

1. Refund sent to bank.
The payment gateway has advanced the payment (Refund) to your bank. It typically takes 2-3 business days to show in your account. If there is a delay, you are advised to contact your bank with the rrn#[protected]

2. Refund sent to bank.
The payment gateway has advanced the payment (Refund) to your bank. It typically takes 2-3 business days to show in your account. If there is a delay, you are advised to contact your bank with the rrn# 74110759094016234930523

3. Hey, we just bid goodbye to your refund of rs 241. It could not wait to see you again.

Refund transaction id:[protected]

Rakesh roshan
My pnr no - [protected]
Refund id - [protected]
Amount - 2300
I cancelled irctc ticket on 19th march 2019 now from irctc they are saying they refunded my money on 20th march 2019.. But i didnt received the money yet.. My pnr no is - [protected]
I contacted my bank also.. They also saying no credit is done on 20th march 2019. So its most likely to get stuck in zaakpay pg.
They transfered money to zaakpay pg.
Already i called and emailed
So many times but no response
And once i complaint here
Still didn't receive my refund amount
Please initiated the refund..
Thank you

I am kanagajothi i ordered food 2 different places against my pnr: [protected].
1) order number: 9800245
2) order number: 9800482.
My first order 9800245 delivered but my second order 9800482 is not delivered. Both bill payment already done via my bank card.
But caterers told passenger not in seat that time
Not picking phone call that is lie after that i asked them sent screenshots for call history they...

Hello sir/mam,
I've booked two tickets via irctc app in tatkal quota. When during payment via google pay, the upi id was entered and the amount was debited from the bank successfully. But in the irctc app, the transaction gets canceled and showing status as "pending from bank end" even after debited from the bank.
This type of failing transactions is happening in a third consecutive manner.
Please initiate the refund process as soon as possible.
Upi trans id:[protected]
Transaction id: [protected]
Username : hariharan s

It's been over 13 days since my money rs2101.80 got deducted and till now there is no response as when i will get money back.
I contacted the irctc by call first and the agents over there are so worst. I had no option so i contacted irctc by email with the proof that they have my money and it's been 5 days, the only response which i got is "we have forwarded your request to our concern team and will contact you shortly" but the "shortly" never comes.

I cancelled ticket Gkp to bju and bju to njp. The status shows the amount refunded. But the amount is yet to be credited in my account. The details are as under. 1. Refund ID [protected] bju to njp Bank name PAYTM M. 2. Refund ID [protected] Gkp to bju bank name PAYTM M. 3. Refund ID [protected] Gkp to bju bank name PAYTM M. Please help me

I have the berth reservation for the train 12656 but the ttr is demanding that i can't sleep on the berth stating that he can do anything as he is ttr of the train by taking money from the other passenger. Ttr is stating that he can do anything saying i cannot sleep in the train as i am already having my berth reservation also. Attached is the ticket of my reservation

Dear sir/madam,

I have booked reservation in 12509 - guwahati exp train (Pnr - [protected]) with confirmed tickets (4 berths), boarding point is at kjm and travel date is on 10th april`2019.

When the train reached the boarding point, most of coaches doors were locked, mine is s8, we were standing exactly as per the display on the platform.

Tc was in s9 and suggesting all passengers to go back and board the train instead of opening the doors, due to huge crowd and many unauthorized passengers in reservation coaches we have missed the train.

This is purely mistake of train staff, because of this we have missed our journey and also lost casting our votes. (11th april`2019 andhra pradesh elections).

I need compensation and explanation on this issue, could you please help me at your end.

Also lodged complaint at station code kjm - serial no. 016308 (Attached artifact)

Regards,
Praveen ariga

Respected sir,
Iam pratheesh r nair, using irctc site since many years. I am facing a problem with activating mobile number. Iam in kuwait now, next week coming back to india after completing my four years service here. Since last 8-10 months i tried to activate my kuwait number but not getting otp for verification. No i wants to book some tickets, i didn't even log in my account, and i tried to log in by using otp code but my kuwait otp registration already had been pending so iam not able to. Now i wants to change back to my working indian number. My user name for irctc is maudol
My kuwait number is +[protected]. My working indian number follows, kindly help me to change to [protected]. Kindly do the needful as early as possible. My email id is [protected]@gmail.com