Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have booked a ticket from vijayawada to secunderabad on 04-jan-2019. Its pnr number is: [protected] and journey date is: 16-jan-2019. I cancelled the ticket on 11- jan-2019. Refund amount of rupees 170 has initiated by irctc on 12-jan-2019. But till date i didn't got money. When i reached customer support of irctc they are asking to check with my bank. But my bank: indian bank people are saying to check with irctc and saying they can't help me. Finally, i have ended in mess. Nearly 1000 rupees are struck up by irctc amd their foolish gateways.

When i booked ticket through irctc app they showed that 24 vacant/confirm seats are available. But when i made the booking they gave me the waiting seats. I am carrying a liver patient. I cannot go on waiting seats when i cancelled the ticket they have cut down 120 cancelation charge. But this is not my fault they had shown me that seats are available and still showing and still they gave me waiting list ticket.

I recharge UTS wallet 100/- from paytm but the money bedit from my account and did not recharge successful o[censored]ts application.So i called paytm castomer care they say the recharge successful done but I did not received money Uts wallet then I called Uts helpline many time, but they did not recive my called.So what can I do now . I recharge 8.30 am now the time is 9.00pm.

Sir,
I have tried to book a ticket from the Irctc on 20th Jan 2019, an amount of Rs240 deducted from the account. The payment were done through Google pay.
But the transaction failed and the reason shows as " No response from bank"

The money is not yet refunded till today(23rd Jan 2019)
Kindly refund the deducted money.

Transaction id: xxxxxxxxxxxxxx127
Refund status: refunded
Cancellation/refund id: xxxxxxxxxxxx95964
Bank name: visa/master card (Powered by hdfc bank)
Booking amount: 1980.0
Refund amount: 1740.0
Refund date: 17 jan 2019

I have booked railway tickets through e ticket. My account has been debited and got the confirmation from irctc. Subsequently, i have cancelled the tickets. But my account has not been credited.

I am traveling in durg nizamuddin humsafar train pnr no.[protected] b5. Coach. I have reached bilaspur but coach attendant not provided beddings he suggesting to complain irctc. Yesterday i was called to irctc customer care regarding my ticket inquiry but customer care person also not responded. He disconnected my call. I have never seen such liberal attitudes of irctc persons.

I have tried to book a tatkal ticket on 14/12/2018 from chennai to
Ramanadhapuram the ticket didnt get booked but an amount of 890 was
Debited from my debit card ending [protected], it is not been
Refunded yet, please process the refund immediately.

I have also sent my bank statments reflecting the same

Ticket id:-2740995

I have forwarded my complaints to [protected]@irctc.co.in they said it has been forwarded to concerned team, but still i have not received any proper response

The below attached mail details are given by icici bank people. Now, irctc people need to give confirmation by checking updated statement (Mine). But still now, they are not responding from last 6 months.
Please help on this.

Dear mr. Babu,

We understand your concern.

As per our telephonic conversation today, we have addressed your query mentioned below.

The amount of rs. 222.29, rs. 581.80 dated october 25, 2018 and october 14, 2018 is successfully debited towards paytm mobile solution from your account through reference number [protected] and [protected] respectively.

If the transaction is unsuccessful or failed, we request you to wait for 7 days from the date of transaction. The funds will be reversed to your account.

Since, the funds have not been reversed, we request you to send us a confirmation mail from the merchant (Which is dated beyond 7 days from the date of transaction).

The merchant communication should confirm the non receipt of funds (Along with amount and date of transaction) at their end. This will help us to raise a dispute against the transaction.

Payment details for your reference :

1)

Transaction amount inr 222.29

Transaction date 10/25/2018

Payment id [protected]

Consumer code[protected]_irctc

Bill reference information [protected]

2)

Transaction amount inr 581.80

Transaction date 10/14/2018

Payment id [protected]

Consumer code[protected]_irctc

Bill reference information [protected]

Hence, please write back to us with a merchant communication.

We thank you for giving us an opportunity to be of service to you.

PNR No. [protected]/IRCTC Transaction ID [protected]. Refund amount of Rs. 395 is due from IRCTC since 10.12.2018 and I have sent various mails to IRCTC stating that the bank account to which the amount is to be refunded has been already closed and I had also produced alternate bank account details. Had furnished copy of closure statement and proof for alternate account in my name as early as on 14.12.2018. Its been more than 37 days and no response/refund from IRCTC. Kindly take immediate action.

Dear Sir/Madam,

I have booked a ticket in the IRCTC website and cancelled it, but I have not received the refund yet. I request you to kindly help me to get the refund.

Transaction ID: [protected]
PNR: [protected]
Cancellation/Refund ID: [protected]
Refund Amount: 2060.0

I have sent several mails to [protected]@irctc.co.in and I have also contacted the customer care but I didnt receive the money till date, even after 1 month of cancellation.

After the nget system, i'm unable to book tatkal not even once in past few months. Previously i was able to book successful tatkal tickets. I'm not an agent, only a common citizen. Mostly the response timesout after card payments. I tried irctc ewallet as well, but after entering the transaction password, it asks for otp and i never got it, even after retrying many times. I hate the new system.

Hello irctc team,

I tried to book tatkal ticket in irctc mobile app on 19 jan 2019, but failed to book ticket. Amount of 730 deducted from my account while paying through google pay and not refunded yet. Payment made to razorpay. [protected]@hdfcbank.
Please consider my request on this.

Google transaction id: cicagkcs1rsjmg
Upi transaction id:[protected]

Hi support team,
I have tried to book a tatkal ticket from bza
To benguluru cant for kondaveedu express on 20th jan,
2019 and date of journey was 21st jan, 2019.
But my ticket was not booked but my amount rs.470 was deducted and given error message - no transaction found.
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further
Ticket details:
Do transaction :- 20th jan, 2019.
Purchase id for irctc: irctc1117198
My irctc user id: maherunni1
My mail id is : [protected]@gmail.com

Warm regards,
Raheman

Cell no:[protected]

I tried booking 3 ticket from durg-gwalior
Money got deducted from my account but ticket not booked.
Error displyed:- weblogic. Common. Resourcepool. Resourcelimitexception: no resources currently available in pool eticekting.

Not got refund even after 24 hours

Trasaction status:-pending from bank end

Trasction detail :-attached in screen shot.

Dear sir,
Tdr refund not credited since 30 days from filled date. How many days it will take to verify my case. Kindly process as early as possible. Why it is taking this many days to process one tdr filled, even though u all knows the train is delayed on that day and u have record of tte verified sheet. My pnr no.[protected]. Date of journey is 17th december 2018

Dear sir,
Tdr refund not credited since 30 days from filled date. How many days it will take to verify my case. Kindly process as early as possible. Why it is taking this many days to process one tdr filled, even though u all knows the train is delayed on that day and u have record of tte verified sheet. My pnr number is [protected] and date of journey is 17th december 2018

25 september 2018 ko maine irctc se railwey ticket book kiya dhanbad junction to varanashi junction gangasutlej express/13307 ye ticket booking failed ho gaya transaction id [protected] or mere account se paisa v kat gaya rs677 or ye avi tk mere bank account me refund nhi aaya hai or status dikha rha h refund ho chuka h but mere account me nhi aaya h plese sir help me my refund money
Thank you

Hello sir,

I can see that i am not able to book any tickets as i am having the suspended error. Further i am sure that i haven't given any wrong information to the site.
Also i haven't booked any tickets from around a month.

Please help to reactivate my account so that i can book the train tickets.

My irctc id - anmolag2

Regards
Anmol

I have been booking tickets from irtctc website under the quota tatkal but, by mistake boarding station change at the time filling from so after complete i cancel the ticket. But refund not received. So please solve my complaint refund amount as soon as possible.

Sunday
20
Jan 2019
Cancelled
Pnr number: [protected]
Transaction id: [protected]
Train number/name: 17214 / nsl ns exp
Booking date: 19 jan 2019
From: aurangabad (Awb) 20 jan 2019
To: secunderabad jn (Sc) 20 jan 2019 23:00 hrs
Ticket type: e-ticket
Vikalp status: no
Boarding station: aurangabad (Awb)
Date of boarding: 20 jan 2019 12:40 hrs

Payment settled but ticket not booked in irctc railway ticket book on 18 jan-19 at 18.35 is igaffexht3 done thro sbi net banking. Ifsc code;sbin0000902-a/c no.[protected], pudukkottai branch. Refund of rs.1526.80 may be credited in my bank a/c mentioned above. My mob. No.[protected]-r. Ganesan. Ticket is booked at coimbatore to travel coimbatore to chennai - shatabdi exp. Train no.12244 on 18 jan-19. Departure time.3.20. Pm.