Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have tried to book a tatkal ticket on 14/12/2018 from chennai to
Ramanadhapuram the ticket didnt get booked but an amount of 890 was
Debited from my debit card ending [protected], it is not been
Refunded yet, please process the refund immediately.

I have also sent my bank statments reflecting the same

Ticket id:-2740995

I have forwarded my complaints to [protected]@irctc.co.in they said it has been forwarded to concerned team, but still i have not received any proper response

The below attached mail details are given by icici bank people. Now, irctc people need to give confirmation by checking updated statement (Mine). But still now, they are not responding from last 6 months.
Please help on this.

Dear mr. Babu,

We understand your concern.

As per our telephonic conversation today, we have addressed your query mentioned below.

The amount of rs. 222.29, rs. 581.80 dated october 25, 2018 and october 14, 2018 is successfully debited towards paytm mobile solution from your account through reference number [protected] and [protected] respectively.

If the transaction is unsuccessful or failed, we request you to wait for 7 days from the date of transaction. The funds will be reversed to your account.

Since, the funds have not been reversed, we request you to send us a confirmation mail from the merchant (Which is dated beyond 7 days from the date of transaction).

The merchant communication should confirm the non receipt of funds (Along with amount and date of transaction) at their end. This will help us to raise a dispute against the transaction.

Payment details for your reference :

1)

Transaction amount inr 222.29

Transaction date 10/25/2018

Payment id [protected]

Consumer code[protected]_irctc

Bill reference information [protected]

2)

Transaction amount inr 581.80

Transaction date 10/14/2018

Payment id [protected]

Consumer code[protected]_irctc

Bill reference information [protected]

Hence, please write back to us with a merchant communication.

We thank you for giving us an opportunity to be of service to you.

PNR No. [protected]/IRCTC Transaction ID [protected]. Refund amount of Rs. 395 is due from IRCTC since 10.12.2018 and I have sent various mails to IRCTC stating that the bank account to which the amount is to be refunded has been already closed and I had also produced alternate bank account details. Had furnished copy of closure statement and proof for alternate account in my name as early as on 14.12.2018. Its been more than 37 days and no response/refund from IRCTC. Kindly take immediate action.

Dear Sir/Madam,

I have booked a ticket in the IRCTC website and cancelled it, but I have not received the refund yet. I request you to kindly help me to get the refund.

Transaction ID: [protected]
PNR: [protected]
Cancellation/Refund ID: [protected]
Refund Amount: 2060.0

I have sent several mails to [protected]@irctc.co.in and I have also contacted the customer care but I didnt receive the money till date, even after 1 month of cancellation.

After the nget system, i'm unable to book tatkal not even once in past few months. Previously i was able to book successful tatkal tickets. I'm not an agent, only a common citizen. Mostly the response timesout after card payments. I tried irctc ewallet as well, but after entering the transaction password, it asks for otp and i never got it, even after retrying many times. I hate the new system.

Hello irctc team,

I tried to book tatkal ticket in irctc mobile app on 19 jan 2019, but failed to book ticket. Amount of 730 deducted from my account while paying through google pay and not refunded yet. Payment made to razorpay. [protected]@hdfcbank.
Please consider my request on this.

Google transaction id: cicagkcs1rsjmg
Upi transaction id:[protected]

Hi support team,
I have tried to book a tatkal ticket from bza
To benguluru cant for kondaveedu express on 20th jan,
2019 and date of journey was 21st jan, 2019.
But my ticket was not booked but my amount rs.470 was deducted and given error message - no transaction found.
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further
Ticket details:
Do transaction :- 20th jan, 2019.
Purchase id for irctc: irctc1117198
My irctc user id: maherunni1
My mail id is : [protected]@gmail.com

Warm regards,
Raheman

Cell no:[protected]

I tried booking 3 ticket from durg-gwalior
Money got deducted from my account but ticket not booked.
Error displyed:- weblogic. Common. Resourcepool. Resourcelimitexception: no resources currently available in pool eticekting.

Not got refund even after 24 hours

Trasaction status:-pending from bank end

Trasction detail :-attached in screen shot.

Dear sir,
Tdr refund not credited since 30 days from filled date. How many days it will take to verify my case. Kindly process as early as possible. Why it is taking this many days to process one tdr filled, even though u all knows the train is delayed on that day and u have record of tte verified sheet. My pnr no.[protected]. Date of journey is 17th december 2018

Dear sir,
Tdr refund not credited since 30 days from filled date. How many days it will take to verify my case. Kindly process as early as possible. Why it is taking this many days to process one tdr filled, even though u all knows the train is delayed on that day and u have record of tte verified sheet. My pnr number is [protected] and date of journey is 17th december 2018

25 september 2018 ko maine irctc se railwey ticket book kiya dhanbad junction to varanashi junction gangasutlej express/13307 ye ticket booking failed ho gaya transaction id [protected] or mere account se paisa v kat gaya rs677 or ye avi tk mere bank account me refund nhi aaya hai or status dikha rha h refund ho chuka h but mere account me nhi aaya h plese sir help me my refund money
Thank you

Hello sir,

I can see that i am not able to book any tickets as i am having the suspended error. Further i am sure that i haven't given any wrong information to the site.
Also i haven't booked any tickets from around a month.

Please help to reactivate my account so that i can book the train tickets.

My irctc id - anmolag2

Regards
Anmol

I have been booking tickets from irtctc website under the quota tatkal but, by mistake boarding station change at the time filling from so after complete i cancel the ticket. But refund not received. So please solve my complaint refund amount as soon as possible.

Sunday
20
Jan 2019
Cancelled
Pnr number: [protected]
Transaction id: [protected]
Train number/name: 17214 / nsl ns exp
Booking date: 19 jan 2019
From: aurangabad (Awb) 20 jan 2019
To: secunderabad jn (Sc) 20 jan 2019 23:00 hrs
Ticket type: e-ticket
Vikalp status: no
Boarding station: aurangabad (Awb)
Date of boarding: 20 jan 2019 12:40 hrs

Payment settled but ticket not booked in irctc railway ticket book on 18 jan-19 at 18.35 is igaffexht3 done thro sbi net banking. Ifsc code;sbin0000902-a/c no.[protected], pudukkottai branch. Refund of rs.1526.80 may be credited in my bank a/c mentioned above. My mob. No.[protected]-r. Ganesan. Ticket is booked at coimbatore to travel coimbatore to chennai - shatabdi exp. Train no.12244 on 18 jan-19. Departure time.3.20. Pm.

I book a ticket with pnr no - [protected] from ajmer junction to delhi cantt 3a for travel date 18/01/2019 and this pnr was on rlwl 21 or 22.
When i book my this journey due to waiting i select 02 more options as irctc says vikalp scheme with train no. 12957 & 19565.
After not confirmation my pnr in 12982 i see the seat availability in train 12957 3a date 19january 2019 with 02 available seat. And i have no information from irctc that my ticket is cancelled or confirmation in any select my vikalp choice.

That day i got very upset with my wife and my 2.5yrs child.

And i hade to wake up all night

I travelled on 15 dec via up sampark kranti and i booked my tickets for 2nd ac. I paid the amount for 2nd ac. It was rac. I got 3rd ac on the day of journey upon confirmation.. I filed a tdr to refund my money. It has been 1 month. They have not refunded my money and invested my money in the stock market to make their personal profit.
I had been requesting them begging them to refund my money but there is no response from their end.

I request consumer forum to fine them heavily for their malicious intent

25 september 2018 ko maine online irctc site se railwey ticket book kiya dhanbad junction to varanashi junction train name gangasutlej exp /13307 me jo booking failed ho gaya transaction id [protected] or mere account se paisa v kat gaya rs 667or avi tak mere account me refund nhi aaya hai ham refund ka wait karte karte aaj 2019 aaa gaya hmne trancation id se check kiya to refund id dikhaa rha hai or date v but mere account me refund paisa nhi aaya hai please sir check kar k mera paisa refund karne ka kosis kijiye

Sir my user name is melgish and i entered the wrong e-mail address ([protected]@gmail.com) while registering to irctc rail connect app and my correct e-mail address is [protected]@gmail.com please help me to change the e-mail address, or you change it by your side because i am unable to create a new user is as my mobile no is registered while creating the user a. C..

I was travelling with family on 12307 howrah jodhpur express on 30 dec 18 (Pnr: [protected]) and saw the catering vendor (Rk associates & hoteliers pvt ltd gstin: 19aaecr2971c1zf and rk associates gstin: 21aaecr2971c1zt) (They are the same vendor on asking giving different bills) taking exorbitant prices from all the customers against the tea and food being provided.
(A) i took a cup of tea and charged rs.10/- on asking provided me a bill too. (Rk associates gstin: 21aaecr2971c1zt)
(B) i ordered 2 standard veg lunch and what was provided was combo veg meal and took rs.130/- each and on asking bill for 01 meal was given. (Rk associates & hoteliers pvt ltd gstin: 19aaecr2971c1zf)
If possible i want my extra paid money back but the most important issue is these things should be curbed now, since long these practices are going on and now the travellers got accustomed to it too. Please do something to expel such vendors and on such move it will be an example for other vendors too.

Name - ponmaniselvan murugesan s irctc
User id - godmagneto
Mobile no - [[protected]]
I have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is ponmani. [protected]@gmail. Con my original correct id is ponmani. [protected]@gmail.com kindly
I apologise for entering wrong email id and support me to change the correct id or change by yourself