Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked a ticket for paschim express from surat to chandigarh for 10th january from irctc app. It didn't get confirmed and got cancelled automatically. I haven't got the refund yet. And i didn't even get any notification regarding my ticket got cancelled or i am getting the refund or not. I spent 1570rs on the ticket. When am i getting my refund. Please help me.

I have booked railway tickets through irctc app on 6th jan 2019, but later cancelled automatically because of waiting. I got a messages that amount will be refunded within 3-4 days. Now it's been 7 days but amount is not refunded yet. Please help as soon as possible. Details given below,

Pnr no: [protected]
Transaction id: [protected]
Train no: saraighat exp (12346)

Ghy-hwh
Transaction date: 07-jan-2019

I booked my ticket on 9th jan for ne express but i cancelled my ticket because of some reason. I am seeing that my amount has been refunded to my bank zakpay but i don't use it. So plz refund my amount to mobikwik wallet. When i booked through mobikwik then my money should be refunded to my account why here and there it is just like fraud. If irctc will do such type of thing then nobody will use such app. Modi wants that india should be digital everything online but because of those frauds nobody will use. My mobile number [protected] and mail i'd [protected]@gmail.com

Dear sir,
I wish to highlight that, my irctc account has been suspended for no valid reason or prior notice or intimation.
When contacted customer care it was learned that account has been suspended for fraudulent activities.
But i assure that no such activities were carried using my account.
My account has been used only by me for booking e-ticket of me and my relatives..
Not only mine but my fathers account has also been terminated on the same grounds.
Now customer care says i need to re — register with new email id and new mobile number.
I cannot afford to have new number.

After two subsequent follow ups irctc is not at all bothered to give response

On 07.01.2019, i tried to book a double bed retiring room at "durgapur" railway station against pnr no. [protected] for dt.08.01.2019 through guest login id.in the process of booking i paid an amount of rs. 404/- through my upi (Phonepay app). I would like to inform you that amount (Rs. 404/-) was debited from my bank account but i did not received any confirmation of booking of retiring room. Next time another room was booked against the same pnr no. [protected]. I request you to please arrange to return the said amount of rs. 404/- which was wrongly debited from my account.

*transaction id - [protected]
Date of booking - 07/01/2019, 06:29:34
Total fare - 404.0
Pnr no - [protected]

Thanks & regards

IRCTC has blocked my account on accounts of "too fast booking" and "multiple bookings with typing too fast for human".

I am a normal user but since I am a computer engineer I am good with keyboard. I had my card numbers memorized, one day I booked three tickets for my hometown from my city of work for the next 3 weeks, because I had to be home all three weekends for someone's marriage preparations in my family. THe account got suspended next time when I tried to login. No, the bookings were not cancelled.

IRCTC thought I was a 'fradulent user' doing too many bookings too quickly.
I just booked 3 simple tickets only very quick back to back.

No, I did not misuse any service.
No, I did not find any hack or workaround.
No, I did not use multiple browser or logins.
Yes, I wrote email to [protected]@irctc.co.in
Yes, I tweeted my complaint on twitter where they said they would help which they did not.

I have tweeted to them as well as emailed them, and even after their website revamp, they have kept me blocked.

Now they are forcing me to do non-legitimate activities such as unnecesarily forcing me to buy a new sim with a new number, commit act o[censored]sing my relative's IRCTC account for booking, unnecessary create email accounts when I have had the same email and phone number for more than a decade now. Why should I do these stupid things when I am a loyal and genuine user of your services IRCTC?

I want quick action and justic because I have now waited for more than 2 years and my issue has not been resolved.
My IRCTC ID is nauman000 . I need both my email and phone number ***0***789 unblocked / freed to create new account if you are unable to restore my userid nauman000

It is showing below error message after 2hours also, i dont undestand what is wrong. I haven't seen ewallet like irctc, its wrose ever ewallet in the world.

Your ewallet account has been locked due to 5 consecutive wrong transaction password attempts. You may continue booking with any other payment option. To use your irctc ewallet account, please re-login after 1 hour.

I was booked tatkal ticket (Three person) from irctc rail connect android app on 5th january 2019. After completing all process and payment. Payment (Rs.1, 258.27) deducted from my account but ticket not booked, it was showing amount not received from bank. But my account debited and reference id is : to transfer inb irctc ltd
[protected]igafctjik1.
Debited amount is 1, 258.27.

The amount is not refunded yet.

Please resolve the issue.

I am unble to get otp in my registered mobile number and my mails are not being respond by irctc from my registered mail id. Once i have got mail from consumer complain but irctc customer is telling it wrong.
M attaching my details along with this.

My mails are not being responded by irctc after the payment of 100+GST towards NRI account

I field TDR through IRCTC as the train was running late more than 3 hrs. Its been almost 9 month but i did not get refund. I checked refund status on Indian railway website. It is showing refund approved and payment under process. Same thing it is showing from last 3 months. I have attached the details of ticket in the complaint.
PNR No.- [protected]
TDR Filing Date : 12-Apr-2018 11:36:57 HRS

Sir,
Irtc app registered email id & mobile number but application not logging
My email id - [protected]@gmail.com
Mobile number - [protected]
Change my email address & mobile no.
Failed registration please reset my irtc application
Argent change my email and mobile number. Pls help me
Email address. [protected]@gmail.com
Mobile number [protected]
Name kirve kishor bandu

Dear sir/madam,

Actually i tried to book a tatkal ticket on jan 05 2018 at 11:11 AM from Gurdaspur (Punjab) to Delhi. Last week, but the ticket was not booked showing error but my amount (Rs. 1654.41) was deducted from my bank account and it was paid to one97 communications (I knew that when i receive the sms from the bank). And i have been waiting for this four days to see whether my money will be refunded but nothing happened that's why i'm posting this complaint.
I request the concerned people to take necessary action and refund my money to the account from which it is debited. The sms i received from the bank is..

"you have initiated a txn of inr 1654.41 at one97 comm on icici bank card no.8004. Otp is 917746. Dont share with anyone. Bank never calls to verify otp"

For your reference i have attached the screenshots of irctc which shows the ticket is not booked and my bank message which shows that the amount was paid to one97 communications.

For further informations, you can contact me at [protected]@gmail.com and mobile No is [protected]

Dear sir..
Today i have travel in 22413 no train nzm rajdhani express kota to nzm station with pnr no [protected] on the date...8 jan 2019.
I must say i have a bad experience...in this train... Ever in my life. I have travel kota. To delhi.. The attenders.. Has given... Unwashed. Badsheets and... Attenders came to pick them up on 11am.. As our train was arrivee to delhi. 12:40... What is this type of service that attenders are waking up the people... Before reaching as it was 1 hhoue 40 mints was left... To delhi come... And one thing more they have provide only breakfast.. Y so... As why.. Irctc is taking given option in that of food if it is not suppose to give... We havent brought our lumch as we thought we will get the lunch in train... As we have click on the option of food choice veg and non veg... Why we have give the 1275fare in 3a from kota to delhi.. With out food.. Kindly contact me... And consider this train as bad service... Bad experiunce... Waste of money... Not worthful seriously

Thank you

Dear sir,

Today i. E. 08/01/19, i am traveling in train no 12535 having pnr no.[protected]. When i ordered for lunch the pantry vendor charged for lunch more than proscribe by irctc. And food quality was also not as per standard.
I hope necessary action taken by irctc and resolve this type of issues.

Thanking you,

Regards
Mehiprasad
Preventive officer
Mumbai customs

Refund id: [protected]
Amount: ₹ 785

Refund status shows refunded
But money still not refunded in my back account.

Cancelled date: 25 december 2018

Why there is no irctc portal for refund complaints???

This shame for such huge government sector..

No grievance portal and complaint redressal system for such huge organisation says lot about how much efforts are required to bring standards of railways in india.

How much time does it take to refund money in bank?? Already 15 days have gone since refund status as refunded.

Please help in solving my issue...

I booked ticket for 3 family members from ddn-ndls shatabdi express train number 12018 for 15 december 2018. On 14 december a message from irctc received on my phone regarding cancellation of the above dated train due to unavoidable circumstances. Therefore i booked a cab for my family member of 15 december 2018 as they happens to attend an important function at delhi. Under irctc rule if train get cancelled there will be auto refund of the ticket amount. But when for a week i did not received any amount i contacted irctc upon which they said that said train was not cancelled on that date but i have proof in form of message i got from irctc.
On repeated communication irctc straight away denying from giving me refund for my booked ticket as train was not cancelled. When i called customer care they cut the call in middle without giving attention to my problem.

I booked ticket but didn't received it and money has been deduced from my bank account
Tuesday 09 apr 2019
Pending from bank end
Pnr number : reservation id: [protected]
Train no./name: 11077 / jhelum express
Ticket type: e-ticket
From: pune jn (Pune) 09 apr 2019 to: gwalior (Gwl) 10 apr 2019 00:00 hrs
Booking date: 06 jan 2019vikalp status: no
Boarding station: pune jn (Pune) date of boarding: 09 apr 2019 00:00 hrs
Quota: generalclass: sl
Ticket charge: 540.0service charge: 0.0
Bank name: state bank of india
These are the following details now what should i do?

I tried to book a tatkal ticket on january 5 2019 from irctc app via paytm channel and entered the debit card details money got deducted from bank 2 times but on the irctc, showed pending from the bank end and no further information on irctc platform. Neither i could see any transaction history in the irctc account nor the ticket got booked.in the bank information of the payment, i could see transfer to one97communications and some reference id. From the bank, money got deducted 2 times with the description as showm above. Please help me on the above query

I booked seats on train no. 17624 more than a month ago, receiving 2 confirmed seats. On boarding today, we discover that train route is changed to go via madhya pradesh, skipping the destinations for which we hold a confirmed ticket. No notification, no email, railways prefer to surprise people, advising us to get down at an unknown station and wave parchment in front of station master to recover the sum for rest of journey. You can make the rest of the journey with the spare change. It is already presumed that people of india have worthless time to spend waiting at stations, we contribute nothing and we should be happy and grateful if public services screw us over. I do not ask for compensation, just the basic decency that railways stop behaving like spotted hyenas and give a damn about derailing the country's resources.

Hi madam/sir,
Please help me out. I have done talkal booking on my irctc id 2times. First time via phonepe and next via debit card both the time my money got detected but ticket not booking.. It is showing in failed transaction history.. Helpme totaly 2400 rupees. Please do needful.

Transaction id for both payment
[protected]
And
[protected]