Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have booked train ticket with following details, and the money got deducted, but ticket is not booked. The transaction status shows "pending from bank end".
Please help me get ticket or else refund the amount.

Ticket details :

Booking transaction id/reservation id: [protected]
Train no./name: 19262 / kochuveli expticket type: e-ticket
From: vadodara jn (Brc) 11 jan 2019 to: kollam jn (Qln) 12 jan 2019 00:00 hrs
Booking date: 05 jan 2019
Vikalp status: no
Boarding station: vadodara jn (Brc) date of boarding: 11 jan 2019 00:00 hrs
Quota: generalclass: sl
Ticket charge: 730.0 service charge: 0.0
Bank name: paytm m

Please make the otp service faster or give option to transfer the money into bank account!!!

I signed up for irctc ewallet and deposited rs.3200 to book tatkal ticket fast.
But their transaction otp takes aprrox. 30 minutes, making it impossible to book a tatkal ticket on any route. I am a spontaneous traveller. I cant plan my journey prior to one month. Irctc doesn't have the option to transfer money in to bank account and we cant use the ewallet on any other platform. Eventually making it impossible to use the money!

This the problem for almost everyone who signed up for irctc ewallet.
If only the otp service is faster then the ewallet is okay, otherwise it is a big fraud!

Hi,
My account is under the username 'vishnuvidhyadharan' and email address is [protected]@gmail.com. I am able to login to the account from the cached page on mobile and i booked tickets from there. But i am unable to login to irctc website from the app or from another browser. It shows invalid user. I have tried to contact the railway over phone and mail but no avail. Please help me fix this.

Thanks
Vishnu kv

Dear sir,

I have booke tkt in train no 13028
With pnr no -[protected]
S1-39
I boarded in nalhati jn and found that tt is asking person without reservation to not only board train but despite my complain forcing me allow people to sit in my seat
He is carrying a tag of 4222
I want strict action to be taken against h

Hi irctc team,
I have opened nri account and i have paid fund online for opening of account.

My email have been verified.

But

There is a problem with the otp i am not getting otp.

My user id is : ravi[protected]
And the registered mobie number is +[protected]

Pls solve my issue as soon as possible.

Thanks & regards
Ravi adhikari
+[protected]

I booked a train ticket in 12080 (Jana shatabdi express) on 02/01/2019.
However, it shows "pending from bank end" till now. I have used rupay debit card to pay and money was deducted from bank yesterday only. Status is not still clear, seats are not booked.
And what about my deducted money.
Booking transaction id - [protected]
Reservation id - [protected]

I was travelling in jaipur chennai express trn no - 12968 on 31st december in ac first class compartment and i would like to highlight that cleanliness was worst and the behaviour of attendant was also very rude and arrogant. I had boarded the train in nagpur and to my surprise, i found used bedsheets, blanket, pillow and napkin on my berth. I had waited for the 1st class ac attendant to clean up the mess and provide me with the new set of pillow, blanket and bedsheets but to my surprise, i had to remind him of his duties. And moreover, one attendant is telling me to use the same blanket which was lying on the birth. I was shocked to see his behaviour and ordered him to replace everything. Then after some time, he got new set of blanket, bedsheets, pillow and napkin. But the horror is not yet over. The real game starts at 10 pm. I was sleeping like anyone else in the compartment and to my horror, i found lot of bedbugs in the blanket. From 10 pm till 1.30 am i was ignoring thinking it to be mosquito bitings but was shocked to see so many bedbugs. I didn't have one hour sleep also throughout the night. Even the attender was happily sleeping in his place. I had booked the ticket in 1st class ac compartment to make my trip to be very comfortable but to my horror and anguish, it was my worst ever train trip till date. I hope the northwestern railway look into this issue at the earliest so that passengers travelling need not have to face the wrath which i had faced. I was travelling with my mother and she had berth in 2nd ac. So i went there in the morning till the time chennai central arrive.in the end, the same attender is shamelessly asking me thinking that i had kept the napkin with myself. We are not travelling in train to steal the things given to us for our use but we expect the highest cleanliness so that the trip is memorable. I have attached the photo and video of bedbug for everyone to see.

I have travelled by train no 12030 amritsar-new delhi swarn shatabdi express on 31/12/2018... The dinner was served around 8.30 p. M whereas the foods were loaded around 3.30p. M as told by the staff.. When we reached home around 12 midnight all the members of the family were started having loose motion... Next morning we contacted other relatives who were travelling with us and they too had the same complaint..

Who is responsible for food safety?.. Is it irtc or outsourced party doon caterers? We are making request to irctc to take stringet action against the caterers for serving stale food. Afterall the passengers have paid for food and is expected to get a better service especially when they are travelling by shatabdi express..

Sir i booked a ticket from LTT to Ranchi, Pnr no [protected]. In this ticket among three persons two of them are senior citizen with age 65 and 76 years respectively but the alloted to them are Middle Berth and Side Upper.Now how could any senior citizen travel with this seat who recently goes through an operation.Kindly provide suitable help.Emergency.

My irctc account in the name 'adthegreat' has simply been suspended.
On inquiry they are telling me some technical terms regarding high traffic from ip and asking me to create account with another phone number, which is not possible for me.

They did not even give any warning mail as per protocol.

Please help in reactivating my account. This is a personal account and not for agent bookings.

Hi

I'm ashhar one of your customer, booked ticket (Pnr[protected] on 27/06/2018 and cancelled the same ticket on the same date. I paid through my sbi debit card, but still i have not received my refund. I went to the nearby okhla station, they said we can't do anything in this, later i went to new delhi railway station but at that time there was no connectivity, and said it will take approx 6 months. So i waited for this long time & still no success. I was able to get the contactact number 23344787, called them many times, but they don't recieve my call.

So please kindly give me my refund amount as soon as possible.

Please find the bothtickets attached for your reference.

Thanks & regards
Ashhar
+91 [protected]

I booked one tatkal ticket from visakhapatnam to vijayawada (Train no 17244) on 28/12/2018 through the irctc app but the transaction failed due to system fault at the irctc website. The amount of money amounting to rs. 385/- was, however, got debited from my sbi account. Their failed transaction id is - [ [protected] ] dated 28/12/2018.

So please do the refund to my respective account.

Thanks,
Y. Sai dev hemanth.

I was travelling from thrissur to krishnarajapuram in train numeber #22607 train starting from Ernakulam on 30-Dec-2018 and which has to reach krishnarajapuram on 31-Dec-2018. Usually the scheduled time for reaching Krishnarajapuram is 3:20 am but today it reached at 7 am, nearly 4 hours delay which has caused a lot of convenience to people who depend on this train to reach office on time. One pathetic thing i noted is as i was in General compartment yesterday 4.2kms after tirupattur station train halted allowing some people who came in bikes to load rice into the train. This scene took about half an hour and i am not sure when IRCTC started these services in General compartment. I will attach the photos which will clearly shows that it was blocking two doors in one compartments which is not allowing people to use the toilet also. One lady waited for some and had to fight those people to make a way for her to use the toilet.
And as all knows IRCTC is famous for time delays, i dont think this complaint will not be considered seriously, but 4 hours is too much for a person who keeps value to time.
This train looks like some passengers train which allows all other train to pass and carrying all the loads from way. So in hope that no actions will be taken against these kind of activities and considering it as a small duty to inform the authority let me conclude by saying that you people are doing very great. Keep it up IRCTC...

Pnr no [protected] my parents both senior citizens travelled on 27.12.2018 by shiv ganga express to varanasi in first ac class. They repeatedly complained about the air conditioning to be switched off. No one attended to their request and entire 12 hour journey they were shivering and couldn't sleep as well. I would like the concerned authorities to take notice and make necessary corrections in the conditions faced by the passengers due to the negligence of the railways/authorities.

Hi team:

Today (29 dec 2018) i have booked kmt to tpty sleeper train tickets for my journey on 03march2019. Unfortunately upon completion of payment, i see message as "pending from bank end". Here are my transaction details.

Booking transaction id -[protected]
Bank name - hdfc bank

Note:- also, i had tried to book tatkal ticket from zn to tpty for tomorrow's journey. Unfortunately that also resulted the same. It was also failed.
Transaction id: [protected]

Can you please assist me on how will i get refund?

I was booking ticket on irctc on 24 dec 2018, i selected payment gateway to paytm but transaction failed and amount from my was debited as ticket not booked. When i have complained to irctc they said "we do not have received any amount". When i have check my account statement the debited amount is towards one97communications. After five days waiting i have not received the debited amount. So what ever the reason for delay in refund, please look at this matter and refund the amount.
Transaction id [protected]
On irctc
I have attached the snap of my bank statement to indicate amount not refunded.

I am traveling in train no 12508, ac 3 tier from njp to bls with pnr [protected]. I ordered for veg meal. I got 5 chapati, 1 veg curry, 1 dal, 1 potato fries. No curd and no sweet, no water. And they charged 120 inr for that. They didn't provide the rate chart of the food. They served the dinner at 6pm. Serving the extra food of lunch in dinner. The charges are much higher than the price list provide in irctc rate chart.

I booked the ac chair car ticket for 2 passengers from kuttipuram to ernakulam which with a waiting list status. Later got a message that ticket is cancelled and amount will be refunded.in irctc web site status shows amount is refunded with a refund id id-[protected]. But still not credited by account. Transaction id - [protected]. Please do the necessary to have a follow up.

Dear sir,

I had cancelled above mention pnr number [protected] ticket on 10th november 2018, but till date not get credit of refund to my account. I had many times call to help line & also send continuesly mail from last 40 days but always reply with same answer but not process refund after 40 days.

Request your help to get credit.

I did tatkal online booking on 26th of december 2018 through irctc web site for train 16346 / netravathi exp - @ tier ac ticket. I didn't get the ticket confirmed, money was deducted.
Date:[protected]:02:47 [protected]
Cheque no:[protected]
Description: irctceticketingdelhiin-26/12/18 10:02:47/6032
Branch code:33
Amount debited: 3, 040.98