Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I am traveling in train no 12508, ac 3 tier from njp to bls with pnr [protected]. I ordered for veg meal. I got 5 chapati, 1 veg curry, 1 dal, 1 potato fries. No curd and no sweet, no water. And they charged 120 inr for that. They didn't provide the rate chart of the food. They served the dinner at 6pm. Serving the extra food of lunch in dinner. The charges are much higher than the price list provide in irctc rate chart.

I booked the ac chair car ticket for 2 passengers from kuttipuram to ernakulam which with a waiting list status. Later got a message that ticket is cancelled and amount will be refunded.in irctc web site status shows amount is refunded with a refund id id-[protected]. But still not credited by account. Transaction id - [protected]. Please do the necessary to have a follow up.

Dear sir,

I had cancelled above mention pnr number [protected] ticket on 10th november 2018, but till date not get credit of refund to my account. I had many times call to help line & also send continuesly mail from last 40 days but always reply with same answer but not process refund after 40 days.

Request your help to get credit.

I did tatkal online booking on 26th of december 2018 through irctc web site for train 16346 / netravathi exp - @ tier ac ticket. I didn't get the ticket confirmed, money was deducted.
Date:[protected]:02:47 [protected]
Cheque no:[protected]
Description: irctceticketingdelhiin-26/12/18 10:02:47/6032
Branch code:33
Amount debited: 3, 040.98

Why allowing beggars in to the train, not only beggars, lesbians also forcebly demanding for money, beggars continuously coming one by one. Starting point to destination they coming. Lesbians coming on vijayawada once and train reached to secundrabad here also coming new lesibians is this correct? Is this right? There is no protection for the passengers they are arguing fighting, insulting the passengers no security for the passengers.in reservation coaches also they coming...

Had booked ticket from cst to madgaon (Transaction id [protected]) booking date 24th december 2018. Amount debited from state bank of india a/c. Rs.1310. But even after 4 days passed neither the amount is credited back to my account not i have received any message that amount will be credited back. I need your urgent and immediate action and credit of amount to my account.

1) the service of the package has been rendered by cnm and they are not following any terms and conditions of the package like sightseeing is not maintaining properly. They only drop in the main location local sightseeing will be done by own expenditure which is very bad.
2) hotel arrangement is also not done properly. They provide 3rd class lodge to freshen up only for 10 member by allot 1 room which is not allowable.
3) in our tirupati and rameswaram temple visit they just guided in wrong manner because of insufficient knowledge of the guide.
4) in this way i finally suggest everyone to just not go by irctc to any tourist place. It will be better if you gather some information by internet of the tourist place and arrange all by own then the tour will be charming.

Regards,

Nalinikumar das
[protected]

I am my mom are travelling in navjeevan 12655 and one of the person from irctc catering dept misbehave and abused us especially my senior citizen mother as we asked him he said this is my train and i[censored] want u can leave. We are not feeling secured we have been travelling on continuous bases from ahmedabad to chennai as we have established our business there. Kindly take regarding action asap travelling date 26 dec 2018 started from ahmedabad. If this type of behaviour will b continued i am sorry to say that we will never think to take this train service. It is getting worse day by day please take regarding action. This is not tolerable. I[censored] want our one no for further enquiry kindly inform us.

Sir...
With due respect i have humbel requst to you. Pleas change my email id in my account... I have thanfull to you..
Its my very special account and i very satafied fr this site so plzz i very humbl requst to plzz chng may e mail id...
I m very very than fuul to plzz itsa emergency plzzz

Old id. [protected]@gmail.com

New id. [protected]@gmail.com
I have humbel requst to you... It very urgent..

I have cancelled my railway ticket, from zaakpay gateaway I paid amount of tickets PNR No. [protected] From Solapur to ankaleshwar.
Amount has been refunded to zaakpay by railway but still not credited to my ac. Total amount to be refunded to me after deduction is inr 840.
Please do needful as soon as possible.
I attached my cancelled tickets details

I was making my new irctc account and in that i had to enter new number and email id.. I ws in a hurry and i entered a wrong email id.. Now i can not change my id ane not use my account also
Wrong email id is aalapl.[protected]@gmail.com
I want to change it [protected]@gmail.com
Please help my verify my account and change the email id to
[protected]@gmail.com

Dear sir,
On 25/12/2018 i booked an e-ticket from rbl to adi for the date of journey on 26/12/2018. A successful transaction has been made from my sbi account of rs.145 on pos irctc 85505 at irctc txn#904717.in this regard a msg also received about the above amount deducted from my sbi account. But until now no msg in this regard received, no mail received, no details in booked history found or no any deducted amount credited to my account. Request the deducted amount please be credited to the same account from which account it has been deducted.
[protected]@gmail.com

I was trying to book my tatkal tickets through irctc app. It is going to add passenger details page, after giving captcha when i click proceed, there is an error message displaying "unable to process your request". I have high speed internet, still i was getting the same error for 5 minutes. The tatkal ticket got over and i was not able to book the tickets. I thought to try it for normal booking, thinking that may be some network issue during tatkal period, but still i was getting the same error. Then i went to irctc website and tried to book tickets, there i got the error message saying that "your limit of 6 tickets exceeded". Now i am able to understand why i was not able to book tickets through app at that time. It would be good if you give an error message specifying the reason, instead of generic message. I would have tried using any other account if i have gotten the reason in the error message.

Irctc website is not openeing in my laptop. It shows an error "the webpage at https://www.irctc.co.in/nget/ might be temporarily down or it may have moved permanently to a new web address."
When i want to login in this (https://www.irctc.co.in/eticketing/pageUnderConstruction.jsf) site, it shows "invalid user"
Please tell me the solution
I can't book my tickets

I went delhi to chennai in rajdhani exp - 12434 on 21/12/18. Pnr no.[protected]
Tea bags, sweets (Sonpapdi) is sub standard. Dinner on 22/12/18 not served by staffs intentionally. The servicing staffs intentionally consume times and asked passengers about dinner when train reached destination. They asks ransom (Tips) for their services (It should be stopped immediately).

Firstly a menu clearly mentioned about entire services (Authorised) during whole journey should be circulated to everyone for awareness because staffs can't cheating the passengers.

Refund for the above be settled to everyone please.

I am in duronto new delhi to howrah.
The food served is cold and not eatable. Please look into the matter. I told the person but they told due to cold he cannot replace the food. I returned few items and they told they will give me hot food. But no one responded and unfortunately i have to eat that food. Please look into the matter and resolve the promlem.

Tried to book tatkal ticket on irctc app on 22/12/201811.03am. On deduction of money sms came but ticket was not booked. Sms is as follows.

Thank you for using your sbi debit card xxxxxxxxxx for a purchase worth rs1155.0 on pos 99017021 at one97 communications l txn#[protected].

Kindly refund the money as early as possible.

Gouri shanker prasad

Sir /madam i had taken for general compartment but it was full but it was very urgent to travel so i see the reservation compartment is free so i travel in that. The ttr comes and ask my ticket and i said it was in my father's hand and he see the ticket and ask me something in kannada i am tamil so i don't understand then i went to ask what he said suddenly he slap me before asking and he behave so vulgour the name of the ttr is r. K neela. I request you to take the action fir this and i apologize fir my act. O

Sir, i'm a regular customer of your site irctc. It was very unfortunate that today while i was booking an e-ticket a notification informing "payment rejected by bank you can choose another payment option and try again." like this came. This is the first time i'm facing such a problem and i'm confused. I'm sure that my bank account have the sufficient amount for this transaction. I humbly request you to see through the problem and fix it as soon as possible your's truly, jayashri

Pnr number [protected] /
Irctc transaction id [protected],
Date of cancellation of e-ticket/date of failure of e-ticket booking: 10-dec-2018
Refund processing date: 11-dec-2018
Refund amount: 4955.0
Refund reference no:[protected]
Payment option used : rupay card (Powered by kotak bank) (Credit_card)
Booking reference no:[protected]
=

Pnr number [protected] /
Irctc transaction id [protected],
Date of cancellation of e-ticket/date of failure of e-ticket booking: 10-dec-2018
Refund processing date: 11-dec-2018
Refund amount: 4955.0
Refund reference no:[protected]
Payment option used : rupay card (Powered by kotak bank) (Credit_card)
Booking reference no:[protected]