Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have forgotten my user id. I have registered with mail id [protected]@gmail.com
Phone number [protected]
Please send me the details of my user id as soon as possible
As i have to book tickets tonight
I need an access to my account
As i have only one phone number i
Am unable to register as new user even so please make it as soon as possible

On 11/12/18 at 9.22 pm and 10.10pm i purchased tickets to pondicherry from bangalore (28/12/18) and from pondicherry to bangalore (01/01/19).
Inr rs 520/ & rs 530/ got deducted with the info: pur/irctc/bangalore/irctc/seq no[protected] and
Pur/irctc/bangalore/irctc/seq no
[protected] as per the sms received from bank. But i haven't received any ticket info nor any booking history.

1] my irctc trans no.[protected] of 12-12-18. Rs.13825.00 was deducted from my bank account, but the irctc portal displays "pending from bank end".
2] my irctc trans no.[protected] of 12-12-18 rs.13825.00 was deducted, i opted for 3 lower & 3 upper births, but was allotted all upper births.
3] my irctc trans no.[protected] of 12-12-18 rs.5010.98 was deducted, i opted for two lower births, the irctc portal displays "two lower births not available.
My grievance is when irctc is unable to deliver the opted births why they are collecting the money, and refunding after deducting gst/service charge/etc after few days.

Respected officers,
I booked my ticket on 10 November, and cancelled it on 23 due to health upset .
I didn't get my refund amount till today.
Total 4 tickets I cancelled.
It's more than 10 days, when I will get my money back?
Are you enjoying with passenger money?
I want my money back.
[protected]@gmail.com this is my email id I want reply for this mail along with my money.
I attached screenshot of tickets cancellations.

With reference to above i have book some tickets through following irctc ids.

1) asbabu04 - care @irctc ticket id:2371865 date :26.11.2018

Txn date description debit irctc user id
19-oct-18 by debit card-othpg[protected]irctc bangalore — 770.98 asbabu04
19-oct-18 by debit card-othpg[protected]irctc bangalore — 770.98 asbabu04
20-oct-18 by debit card-othpg[protected]irctc bangalore — 1, 775.49 asbabu04

2) santhi04k - care @irctc ticket id:2275152 date :27.11.2018

Txn date description debit irctc user id
19-oct-18 by debit card-othpg[protected]irctc bangalore — 2, 010.98 santhi04k
20-oct-18 by debit card-othpg[protected]irctc bangalore — 1, 295.49 santhi04k
20-oct-18 by debit card-othpg[protected]irctc bangalore — 870.98 santhi04k

I have forwarded all related bank statement to irctc still no response/resolution received.

I didn't get a refund of my booking cancellation on IRCTC. Its been more than a week.

Booking Details are:
PNR Number : [protected]
Cancellation Id : [protected]
Train Name : MANGALORE EXP
Train No .: 12133 - C SHIVAJI MAH T (CSMT) MADGAON (MAO)
Cancellation Date : 06-Dec-2018 11:42:54 HRS
Booking Amount : 420.0
Refund Amount : 360.0

Pnr no. [protected], ral sc exp (17626), tel - chz, booking date 5/12/2018, dear sir please refund my remaining balance rs. 214/-. I got only 56 rupees refund only, from patyam rs.176/- and from my account rs. 214 /- amount deducted to u r irctc account. Plz fall this note, i am adding my bank statement also. My mail id is [protected]@gmail.com. I plz give reply as early as possible..

I use to travel in shatabdi express from howrah to bhubaneswar and i am also traveling today (11 december 2018, c10 15). Schedule departure is at 14:25 pm. The irctc catering services use to provide the food. Today i have got 1 litre water bottle after departure of the train. Then around 15:30, i have got one small samosa, one bundi laddo (That also small), one small pack of salty ground nuts, and tea. Now at 7 pm, i was hungry and getting stomach pain for that. They will not serve any soup. Since the train is shatabdi, i did not have option to buy and take food. I requested to provide any food to get relief from hungry and it's pain, they simply denied.
There is chance to get easy digestive food that i think horrible to mostly old people and them who use to take digestive and healthy food. The current menu is not hygienic.
In the dinner, we will have only paneer or chicken with rice/roti.
1. Irctc has reduced the items that results insufficient food in snacks and lunch/dinner.
2.in these kind of trains like shatabdi and rajdhani, passengers are forced to travel with hungry.
3. Irctc should facilitate to buy food so that passengers can travel with sufficient food.
4. Based upon the record, irctc should change the service provider.
5. If irctc will not able to feed the passengers in shatabdi and rajdhani, they should inform the same so that passengers can board with food.

Thanks.

Sir,
I had booked railway ticket through IRCTC website on 14th november 2018 transaction ID. [protected] RS. 8600=00 and got wait list ticket from varanasi juntion to secunderabad junction. journey data on 14/11/18 but due to cancellation of wait list ticket after chart preparation and the refund amount Rs. 8275/- not yet received my icici credit card bank till now.
i consulted IRCTC Customer care they told me that amount already refunded to designated bank but same not yet received. Request took into matter and needful please...

Aedula Suryanarayana
Hyderabad
mob [protected]

As i was travelling from kalyan to howrah by howrah mail 12809 on 8th december 2018 in sleeper s6 seat no 71. Wants to inform u about the irctc canteen services and their hiked priced products. A 1 liter bottle as per irctc canteen menu is 15 rs per bottle but they charge 20 rs. And tea cost 5 rupees, which that canteen officials sell for rupees 10 per disposable cup and veg plate cost 80 rs. Whoch is too high. This leads to huge curruption as we know lakhs of people travel in indian railways every day so please ask for the right and also ask for bills as it's our right.
Thank you

My boarding station was from chenganoor and my seat number - d1-85. And there was a person who was traveling on the same seat from trivandrum to thiruvalla (Next stop from chenganoor). He was claiming that his ticket was from trivandrum to thiruvalla and was an online booking. After he got down from the train at thiruvalla, tt came for our id verification and we came to know that his ticket was booked only till chenganoor. While in the conversation we understood that this person is a fraud and is conducting malpractice for a very long time towards irctc.
We kindly request you to make sure that the tt check the tickets at the boarding stations properly and we also wanted to bring to your notice that this has happened in a rush time and please enquire this matter to the concerned officials and take the necessary action towards this matter.
Thank you.

Sir on 7 dec 2018 i was reserving seat in 14218 (uchahar exp) for 08/12/2018 but due to slow processing of bank or irctc my amount of 385 rs.becoming pending form irctc and deducted from my account.nor my reservation happen and neither my amount came back please solve my problem as early possible.
detail as follow :
transaction id from irctc:[protected]
transaction id from bank:[protected]

I booked a ticket today, on saturday 8 december. After multiple failed transaction due to irctc app, the available tickets went to wait listed and weee booked in tqwl. I wish to cancel my tickets but the booked ticket is not showing in the app or the website under booked ticket history / cancellation of tickets. I have received an sms regarding the booked ticket. Pnr is [protected].
I am unable to cancel the tickets. I have tried to call customer care several times but it is not available. Please cancel and refund my amount.

Booked 3 tickets from mas to bnc, payment of 1156/- was done through card but no tickets got booked. I want refund of the amount. How can no ticket be booked when payment is done.
After the payment was done i got error in booking. Please refund the full amount immediately.

I want immediate assistance on this issue and there is no way i could track the payment in irctc app and raise a complaint. The payment should reflect in the failed transactions at least!

I was made a payment of rs 449 to irctc through paymt and paytm given me a confirmation that payment has been done from our end in written. And irctc services are really pathetic no which is available on website we cant be able to contact never connect and on a irctc website it is showing that payment pending from bank end order no [protected] please help me out.

Sir,
I had booked three retiring rooms at agra cant station on 01/11/2018. Due to transaction failure the rooms are not booked. Again i tried on 05/11/2018, which was also failed. For all above three failed transaction room rent were debited from my bank accounts. Now after more than one month i didn't receive my refund. After trying several attemps on call centre on no. [protected] i was able to connect customer care executive and they reply me to contact local bank branch with the transaction id, mentioning that refund is already initiated from their end. But when i contact to my local bank branch they ask me for refund id or refund reference number. When i write mail at [protected]@irctc.co.in for asking the reference id, they had replied me via mail to co-operate with them as they had already taken steps for earlier refund. This mail was sent to me on 16 nov 2018. Now after one month i had not get my refund. Here i attach detailed of failed transactions, which are ….

Date of booking transaction id pnr
01/11/2018 10:35:54 [protected][protected]
01/11/2018 10:55:48 [protected] [protected]
05/11/2018 07:22:36 [protected] [protected]

Hope you will take the matter to the concerned dept. To refund my money as early as possible.

Hi,

Booked ticket on irctc using razor pay amount debited inr 4200 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to sya anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. My reservation id is[protected].

Sunday30dec 2018cancelled
Transaction id: [protected]pnr: [protected]
Train no./name: 22903 / bhuj ac s f exptransaction date: 2 dec 2018
Bandra terminus (Bdts) bhuj (Bhuj) refund status: refunded
Cancellation/refund id: [protected]bank name: state bank of india
Booking amount: 8260.0refund amount: 6985.0

Name - veera irctc user id - yuhaan123 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is veera. M. [protected]@gmail.com my original correct id is veera. [protected]@rediffmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself thanks

I have online booked my meal vide pnr no [protected] on 10.09.2018 by bt - relfud, but they cheated to me by supplying stale food that was not eatable. As per menu 3 pieces of chapati has to be supplied but they supply only some small pieces of chapati which was even not equal to one chapati. And that chapati was also so hard and cheawble. That can not be eatable. After that the food taken by me, my condition becaming worse and after some hour i fell down in train. I was under treatment.
Then i complain against relfud with all details of treatment paper, but the have not taken any action. The details of last mail enclosed herewith, after that no further reply. So please take proper action against supplier for cheating to customers. If require i will send details of mail.
Sunil kr singh
Mob no - [protected]
Email-id singh. Sunil @licindia.com
- forwarded message —
From: "info relfood.com"
Date: 27-sep-2018 15:39
Subject: re: e-catg complaint of rajahmundry kanakadurga caterers (Relfood).
To: sunil kumar singh
Cc:

Dear sir,

We have forwarded to our higher authority for further escalation we shall revert back after the investigation.

Regards,
Srilakshmi gunde
Rel food