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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 110

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Address: Lucknow, Uttar Pradesh, 226016

Website: IRCTC

Hello,

I have booked a ticket from Lucknow to New Delhi Via Farakka Exp (13483). The traveling date was 10th Dec 2018. The train was supposed to come on 7:00 pm, 10th Dec 2018, but instead of that train came by 4:00 am, 11th Dec 2018.

The train was more than 7 hours late on Lucknow and I filed a TDR but now the status of TDR shows CR REPUDIATE.

Please assist refunding my money filed by TDR.

Details of the ticket are mentioned below, please see the attachment also.

PNR Number : [protected]
Transaction ID : [protected]
Train Name : FARAKKA EXPRESS
Train No .: 13483
TDR Filing Date : 11-Dec-2018 12:01:37 HRS

Kind Regards,

Mayank

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I booked a train ticket on 18 the december
In irctc through razorpay payment
On 18-12-18 to vpa razorpay. [protected]@sbibank (Upi ref no[protected].
On that time the payment was successful i thought the ticket is being booked
But it was not booked and showing payment pending from bank end.
I lost the priority in booking there was no intimation also very worst razor pay

+1 photos

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Jan 04, 2019

Updated by Anish Angane what does that mean? . i have not received the money please help

Jan 04, 2019

Updated by Anish Angane what can i do .please help and give my money please ...

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Address: New Delhi, Delhi, 110061

Website: www.irtct.co.in

I have cancelled a ticket on 24/11/18 having journey dated 26/11/18 from hwh to ndls (Train no. 12301), pnr-[protected], cancellation id - [protected]. But i haven't received the refund yet. It's more than 20 days now and i haven't received my refund. I have talked to the customer care but they are noe responding at all and they are not giving utr no. Or any other document that can be shown to the bank for tracking my refund... It's to much annoying that such a scan is going on bank is saying contact to irctc and irctc is saying contact to bank... And i am stuck between bank and irctc for my refund... Take the necessary course of action or i will file rti against irctc.

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Address: New Delhi, Delhi, 110065

Website: www.irctc.co.in/nget

This complaint is with reference to the failed transaction id- [protected]

An amount of Rs.1805.98 has been deducted from my SBI account despite of the transaction getting failed. I am yet to receive the refund. This is horrendously frustrating.

PFA (Please Find Attachment).. Screenshot for reference.

Regards,
Amartya Sinha,
Contact no.- [protected]
Alternative contact no.- [protected]

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Website: www.irctc.co.in

Hi,

I have booked a tkt (Pnr no[[protected]]) to travel from moradabad) (Mb) to lucknow (Lko) on 25th apr 2018 and i did no travel as train was late for almost 12 hrs, so i filed a tdr on same day. As per status tdr got approved on 03 may 2018 but i didn't got the refund. I have been pursuing this for almost half a year and the money is not yet refunded. I don't know where to approach for this case. I visited railway station for this case but proved to be of no help.
Irctc is providing this feature of tdr but i dont get the meaning of putting such a feature and the complaints not getting solved.
Please help to get my refund back.

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V

Varshal

from Surat, Gujarat

Dec 18, 2018

Unable to access my irctc account . Suddenly it is showing invalid. Kindly release it so that i can make my ticket

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Website: Irctc

I have tried to do transaction of rs 420 using your payment gateway on irctc website on 09.12.2018
The amount deducted from my bank and ticket was not booked.
As ticket was not booked irctc has refunded the amount in zaakpay pg with reference id
Zp57c904c5cba47
Transaction id [protected]
I did nor receive my money
Please refund my money in my account

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Vinay Veera

from Hyderabad, Telangana

Dec 17, 2018

Sir,
My user name: Vinay0959. For that i have registerd my mail id as [protected]@gmail.com instead of [protected]@gmail.com . Can you please change it.

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Dear
Sir,
I'm rajasekhar,
Irctc user id: seerapusek
Reg. Mob. : [protected]
Reg. Email: [protected]@gmail.com

I book tickets without autofill or any other methods. I book tickets with the correct procedure in most cases with irctc rail connect app. But i don't know the reason it is showing "booking is not allowed as your account is suspended".
I called irctc customer care and they are very rude, telling me to create new account with other number and email, i don't have other numbers or emails to make new account.
I have a recorded conversation with customer care representative for proving their rudeness towards customers.
I need a proper reason behind my account suspend.
Please do the needful.

Dec 19, 2018

Complaint marked as Resolved

Hi Team, I tweeted about my problem couple of days ago and IRCTC Official responded to my tweet and activated my account. Thanks, Rajasekhar S

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Dec 19, 2018

Updated by rajasekhar seerapu Hi Team,
I tweeted about my problem couple of days ago and IRCTC Official responded to my tweet and activated my account.

Thanks,
Rajasekhar S

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Gyanendra Kumar Jain

from Lucknow, Uttar Pradesh

Dec 18, 2018

Please provide me the forget password . So I can use for on line booking the tickets. Reards, Aditya Jain

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Address: 506003

Hair sir

Iam from warangal. Iam working in indian railways.
My problems is why your taking 16 percent of interest. We are taking loan in that o. S. Saying only 50 paisa interest daindly we are taking ofter that we are calculated emi that interest more than high for private banks.

What is the use of railways corporates

Plz take care of action

@chennai [protected]@

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R

Ramchandra Patidar

from Indore, Madhya Pradesh

Dec 17, 2018

Name: Ramchandra S/o bhagwan ji patidar
Account No. : [protected]
Branch: Bank of india multhan
Mob: [protected]
Transaction id: [protected]
Bank refund tax id:[protected]
Pamaynt mode: Debit Card
Amount:485/- Rs only
Ok plz sir

higher rate of interest 16 percent .this interest other than the banks - Comment #3300652 - Image #0

A

Amar2512

from Pune, Maharashtra

Dec 17, 2018

Money deducted from IRCTC but haven't received yet in account
Transaction I'd
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

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I booked a tatkal tickets and i made a mistake o name and age so at that moment i cancelled the ticket but no refund is provided because of there worst policy of not providing the refund on tatkal cancelation. What is this worst policy? I cancelled the ticket at that moment and made new tatkal reservation. I want my refund i do not believe this worst policy or provide me details what a person can do if person had input wrong name because there was no option for editing the ticket and no refund. I made cancelation because i thaught that ticket will get wasted or will be used by a needy person. But you do not take care of your customer's interest.

I know no action will be taken against my complaint because irctc do not take care of their customer's interest their ego of monopoly over railways is so much that they never reply to there customers

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S

Sandesh Jadhav

from Delhi, Delhi

Dec 18, 2018

HI Team, my user ID is sandesh592 and I am not able to see the tickets that i have booked for the month of Nov and Dec 2018. I have totally booked four tickets for these two months.

I can be reached at [protected]@gmail.com

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Dear
Sir,
I'm sourabh,
Irctc user id: s07ourabh
Reg. Mob. : [protected]
Reg. Email: [protected]@gmail.com
Whenever i'm trying to search any train an error is showing "booking is not allowed as your account is suspended".
I dodn't know reason why, even irctc customer care are not telling why it happened they are just saying make new account with other number and email, i don't have other numbers or emails to make new account. I'm using this account from past 3 years.
I hope you will understand my concern and resolve my problem soon.
Thank you

Regards,
Sourabh

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I tried booking a tatkal ticket on 14/12/2018 and the amount got debited from my bank account but the ticket did not get booked. The message showed: pending from bank end.

I contacted the bank and they told me that transaction from their side has been successful and they have communicated from the bank. They provided me bank transaction id as well.

Irctc txn id: [protected]
Bank txn id: [protected]

Please help me.

Regards,
Shashwat

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R

ramu gandivalasa

from Hyderabad, Telangana

Dec 16, 2018

Sir after cancellation my irctc ticket iam not received any amount from your bank, in the irctc website it shows like the whole amount refunded but iam not received any amount till this date, and my journey date is 9th december 2018.so pls resolve my issue as early as possible sir.
My transaction id:[protected]
Train number:18464

tatkal ticket booking - Comment #3299641 - Image #0

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I had requested for refund against pnr number [protected] for reason "train late more than three hours and passenger not travelled.", and the reference no for this is :[protected].

Today, i received an email stating that tdr has been repudiated and the
Reason for repudiation/rejection:, as per chart, passenger has travelled

I just want to state that i had filed tdr at 09:58 hours i. E. Before arrival of train at boarding station then how can you say that i have travelled. We have not travelled.

Accordingly, you are requested to consider my request and return my hard earned money to me.

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S

satishparekh

from Surat, Gujarat

Dec 16, 2018

Paid rs.745/- for booking ticket of ac 2 for train 12925 for date[protected]

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I had requested for refund against pnr number [protected] for reason "train late more than three hours and passenger not travelled.", and the reference no for this is :[protected].

Today, i received an email stating that tdr has been repudiated and the
Reason for repudiation/rejection:, as per chart, passenger has travelled

I just want to state that i had filed tdr at 09:58 hours i. E. Before arrival of train at boarding station then how can you say that i have travelled. We have not travelled.

Accordingly, you are requested to consider my request and return my hard earned money to me.

Dec 14, 2018

Complaint marked as Resolved

cgnzdgn

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Address: 560068

I have booked 2 tickets having pnr [protected] and [protected] from irctc website and the journey date was on 21st dec approx but i cancelled the ticket on 5th of dec but still i didn't get any refund. Please help me out in this as it is more than their waiting period and still there is no response from their side. I tried to call them also but their number is always not reachable and i dont have any other option to contact them.

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I tried booking my ticket through irctc app. I paid through UPI. Money got deducted from the bank and there was no response in the app. I reopened the app. In transaction history it is not showing the ticket details.
Date of Booking :- 12/12/18
Date of Journey :- 22/12/18
Name of the passenger :- D.Ravi Teja
Transaction id(irctc) :-[protected]

Money got deducted.. here is the proof I've attached a document
Kindly sort out the issue.

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Address: New Delhi, Delhi, 302021

While travelling from jaipur to new delhi in satabdi express
Pnr-[protected]
Trn:12016
Dt:[protected]
Frm jp to dec
Cls:cc
P1-c1, 52
Welcome drink along with snaks was not provided. When tge dinner was served one of the passenger insisted for welcome drink then welcome drink aquaaries （ frooti type）was provided at about 9 pm which was to be provided at 6 pm when tge train left jaipur. Please look into it as this must be a routine phenomenon where they are not providing to passengers on many occasions and causing loss to them as they have paid for it but not getting from the catering satff.

Regards,

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I have forgotten my user id. I have registered with mail id [protected]@gmail.com
Phone number [protected]
Please send me the details of my user id as soon as possible
As i have to book tickets tonight
I need an access to my account
As i have only one phone number i
Am unable to register as new user even so please make it as soon as possible

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Address: 560093

On 11/12/18 at 9.22 pm and 10.10pm i purchased tickets to pondicherry from bangalore (28/12/18) and from pondicherry to bangalore (01/01/19).
Inr rs 520/ & rs 530/ got deducted with the info: pur/irctc/bangalore/irctc/seq no[protected] and
Pur/irctc/bangalore/irctc/seq no
[protected] as per the sms received from bank. But i haven't received any ticket info nor any booking history.

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Address: Hyderabad, Andhra Pradesh, 5000095

Website: IRCTC.CO.IN

1] my irctc trans no.[protected] of 12-12-18. Rs.13825.00 was deducted from my bank account, but the irctc portal displays "pending from bank end".
2] my irctc trans no.[protected] of 12-12-18 rs.13825.00 was deducted, i opted for 3 lower & 3 upper births, but was allotted all upper births.
3] my irctc trans no.[protected] of 12-12-18 rs.5010.98 was deducted, i opted for two lower births, the irctc portal displays "two lower births not available.
My grievance is when irctc is unable to deliver the opted births why they are collecting the money, and refunding after deducting gst/service charge/etc after few days.

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Respected officers,
I booked my ticket on 10 November, and cancelled it on 23 due to health upset .
I didn't get my refund amount till today.
Total 4 tickets I cancelled.
It's more than 10 days, when I will get my money back?
Are you enjoying with passenger money?
I want my money back.
[protected]@gmail.com this is my email id I want reply for this mail along with my money.
I attached screenshot of tickets cancellations.

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vikashdsi

from Delhi, Delhi

Dec 13, 2018

My email id is [protected]@gmail.com. i am not getting OTP so that i am not able to verify my email id .

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