Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: Chennai, Tamil Nadu

TICKET DETAILS
1)
Transaction ID: [protected]
Pnr Number: [protected] Train No: 12631(Nelai Expreess)
From Station: CHENNAI To Station:KOVILPATTI)
Date Of Journey: 13-Nov-2018 Class: 3A

Date Of cancellation: 11-Nov-2018 Total Ticket Fare: Rs 1880

Refund Details
Cancelled Date: 11-Nov-2018 Refund Amount: Rs 1500 Refund Status: Refund ID: [protected]
BANK NAME; PAYTM M

REFUND STATUS; REFUNDED
BUT NOT YET RECEIVED IN MY AXIS BANK ACCOUNT TILL DATE 06.12.2018.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110025

Website: www.irctc.co.in

I have booked a ticket from ndls to pnbe on 6th of december worth rs. 1305 using upi via google pay. My payment status says "pending from bank end" on irctc website. I have received a payment confirmation notification on my google pay app but my ticket has not generated.
My details are as follows:
Ticket from ndls to pnbe.
Date of journey: 17th of december, 2018.
Train name: sampoorn kranti.
Train number: 12394
Irctc booking transaction id: [protected]
Upi transaction id:[protected]

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Address: Ludu

Sir i am wrongly enter my phone number my irctc account is not opening
My mistake by entering wrong mobile number [protected]
My correct mobile number is [protected]
My id kishorechozlan
I try to reset my mobile number not working
My email id is [protected]@gmail.com
Sir i apologise for entering wrong mobile number
Sir help to change my number and help me verify my irctc account sir

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Address: 160101

I was traveling from Ambala to Chandighar
on 04/12/2018. I had express ticket and I was traveling in super fast train (Paschim Express).I had enquired at Ambala and he said the express train is coming. At chandighar railway station TTE checked the ticket and said you are traveling in super fast train with express ticket and will be penalized with a fine. He asked me to pay RS 300 as fine and on request he agreed on 200 not less than this.When I checked the fine receipt at home the littering charge is mentioned on the receipt.So I need to know is this the correct way to charge the fine of your choice.I should not be charged more than the ticket rate difference between express and super fast i.e RS 10 in this case.

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Address: Jammu, Jammu and Kashmir, 180012

-date of incident :[protected]
-today iam trying to login on your website irctc through my user id and password which is i remembered last time but i was unable to login. I tried to reset but it is asking mobile otp which not working currently.

-my user id : rambli

-my old moblie number :[protected] not working.
-working mobile numer :[protected]
-my email id: ram. [protected]@yahoo.com

-please reset my password as soon as possible.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

rishav2121

from Hoshiarpur, Punjab

Dec 4, 2018

In Mathura Railway Station Platform no:- 5 at water point not accepting Indian coins which is against Indian law

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Address: Ghaziabad, Uttar Pradesh, 201014

I tried to book a ticket from nzm to bdts on 29/nov/2018 ticket was not book but the amount of rs 1033.23 got deducted from my account on ticket charging rs 1005.

I got the message from the irctc.co.in that ticket not booked transaction failed due to the declined transaction by bank.

Its been around 4 days nothing have been initiated by the bank. Please do register the complain and act immediately.

Transaction id: [protected]
Booking date: 29-nov-2018
Journey date: 28-dec-2018
Status: not booked

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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T

Trivedipalak

from Korba, Chhattisgarh

Dec 4, 2018

I have ordered chicken biryani, pantry boy is misbehaving on top of that money recieved for biryani by third man, pantry boy was not available over there.food quality is poor and pantry people are not showing there menu card for confirming the rate of chicken biryani.

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Name - irinakobeliatska irctc user id - irakobelia mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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J

jvivek

from Rajkot, Gujarat

Dec 4, 2018

I have done two transactions using payumoney to make payment to Mind research foundation panchkula. 1st payment was done on 22.11.18, payment id[protected] of Rs 2050 I received success payment messages on mobile, but beneficiary said that they have not received payments on both occasions.

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I had booked a tatkal ticket on 1st nov for train on 2nd nov, the ticket was in (Tqwl) tatkal waiting list. According to the attachment i received from irctc themselves, the current status of my ticket registered with them is tqwl66, and when i ask for a refund for my ticket from irctc. The customer care tells me that the refund won't be processed and the ticket was confirmed. I am attaching a screenshot of my railway ticket status, i got from irctc on 25th of nov. I have already mailed them twice or thrice but it was of no help.

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J

jagmohan Shekhar

from Indore, Madhya Pradesh

Dec 3, 2018

Dear sir
My self Jagmohan shekhar, i tried to book my ticket from GZB to RIG by 18478 of 11.11.2018 but it not booked and amount of 1880.49 debited from my ICICI account and till date my amount is not refunded in my acconut.

Transaction ID - [protected].

Regards
Jagmohan Shekhar
[protected]@gmail.com

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J

jesindaniel

from Mumbai, Maharashtra

Dec 3, 2018

Money deducted but irctc website shows pending from bank end

Your Last Transaction Status is
Transaction ID: [protected]Transaction Status: Pending From Bank EndTransaction Date: 22 Nov 2018 14:33 Hrs

Quota: GENERALClass: 3A
Ticket Charge: 2770.98Service Charge: 0.0
Bank Name: State Bank of India

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Address: Araria, Bihar, 854318

Website: www.irctc.co.in,zaakpay,paytm

Dear sir..
I canceled some tickets. But refund amount is still not credited in my account. The transictions are made through zaakpay pg & paytm m but they are yet to be credited to my account. Tickets detail are here..
Pnr no.
[protected]
[protected]
[protected]
[protected]

Ixn id
[protected]
[protected]

Please do needful
Regards
Keshav kunal

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M

Malateshab Manthu

from Bengaluru, Karnataka

Apr 3, 2019

Slow security reason and account blocked

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Malateshab Manthu's reply, Mar 27, 2019

Hurry

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Address: Mathura, Uttar Pradesh, 281004

Website: Mathura

Dear sir/ mam,
I have booked a ticket from mathura to surat in gorakhpur bandra suvida but transaction failed & amount deduct from my bank account. After one week i have following to irctc for our payment refund status than irctc reply to me send mail to [protected]@irctc.co.in and since 21st nov 2018 to till i have send 3-4 mail along with bank statement yet irctc did not refund my payment so need your help for refund amount details mentioned below:-

Irctc transaction id [protected],
Amount of rs. 4845.0
Date of cancellation of e-ticket/date of failure of e-ticket booking:10-nov-2018
Refund processing date:11-nov-2018
Refund amount:4845.0
Refund reference no:rfnd_bkbuntmb3uoxxm
Payment option used : debit card

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Dec 26, 2018

Complaint marked as Resolved

PNR Number null /IRCTC Transaction ID 100001523231979, an amount of Rs. 4845.0 has been processed as per below details: Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:10-Nov-2018 Refund processing date:11-Nov-2018 Refund amount:4845.0 Refund reference no:rfnd_BKbUnTMb3UoxXM But as per banking payment did not refund in bank account Mail attached [email protected] Sat, Dec 22, 2018 at 4:19 AM To: [email protected] Dear Customer, We would like to inform you that we have already forwarded your request to concern department. It may take time so Please cooperate us. NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care. Thanks & Regards Shahrukh Khan CCE-Email [email protected] Ph 0755-3934141/6610661 www.irctc.co.in [#2504102] ________________________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ________________________________________________________________________________ -----------------------------Original Message------------------------------- Subject : Re: Fwd: IRCTC Refund amount did not received /?Transaction ID 100001523231979 Ticket Id:-2465506 Date : Dec 22 2018 2:26AM From : [email protected] To: [email protected] Dear team Payment still not received so please check and confirm... Regards Hari Om Rajput On Tue, Dec 18, 2018, 01:58

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Dec 09, 2018

Updated by Hariom Rajput Payment still not received from 20th Nov 2018 to till now & customer care also not response properly, they are given only date and date?????????

Ticket amount also higher side

Dec 26, 2018

Updated by Hariom Rajput Dear team,
Payment still not received from IRCTC while case resolve ?

Please refund payment

Jan 21, 2019

Updated by Hariom Rajput Still not refund Payment from 10th Nov 2018 & customer care did not response properly only given date and date

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C

chbujji

from Chennai, Tamil Nadu

Dec 3, 2018

Registration link for irctc user id through email or sms not received i fill the form yesterday thriugh my lapy i wantad to book irctc tickets without yhe link sent by irctc i wont be able to book tickets

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chbujji's reply, Nov 23, 2018

irctc user id registration link not received to my email or sms

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Address: New Delhi, Delhi

Hello i am mudit shrivastava, i was travelling from ndls at date of[protected]
When i reached to ticket vending machines all are under service rest two of them are working where one support employee asked me to charge extra from normal price. This kind of corruption is untolerable in country.
I expect from the irctc to take legal action against this.

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H

hje

from Rajkot, Gujarat

Dec 4, 2018

I have done two transactions using payumoney to make payment to Mind research foundation panchkula. 1st payment was done on 23.11.18, payment id[protected] of Rs 2050 I received success payment messages on mobile, but beneficiary said that they have not received payments on both occasions.

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Address: Rewa, Madhya Pradesh, 486223

आदरणीय महोदय,
मै अजय सिंह, 62 बटालियन सीमा सुरक्षा बल जम्मू एवं कश्मीर में तैनात हू, श्रीमान अक्टूबर महीने की छुट्टी के दौरान मैंने IRCTC से टिकट बुक किया था, टिकट कन्फर्म न होने की वजह से मुझे ओ टिकट रद्द करनी पड़ी, जिसका ₹960.00 IRCTC द्वारा मुझे लौटना था लेकिन आज दिनांक तक नहीं लौटाया गया जिसके संबंध में मैंने कई बार e-mail इत्यादि किए उनके द्वारा बैंक खाते का स्टेटमेंट मांगा गया मैंने ओ भी जमा कराया पर कोई फायदा नही हुआ। मेरे द्वारा बुक किए गए टिकट का विवरण इस प्रकार है:
PNR Number [protected],
रद्द की तारीख:19-Oct-2018
लौटाई जाने वाली रकम:960.0
कहा से कहा तक: इलाहाबाद से जम्मू तवी तक
ट्रेन नंबर: 18101, जम्मू तवी एक्सप्रेस

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Shalini Khyadi

from Bengaluru, Karnataka

Dec 3, 2018

Dear sir/madam, I was trying to book tatkal tickets, everything was ok until payment. I selected up in transaction for payment. Amount deducted from Bank account but m message came syaing that request rejected from Bank. Again I tried sane thing repeated. Amount is not refunded yet. Please look after the issue and refund the amount. Thank yoi

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R

Rajnising83

from Mumbai, Maharashtra

Dec 3, 2018

The irctc new generation website does not opens between 10AM and 12PM. It is not possible to book tatkal tickets in this duration. The old website was way better than this. Atleast booking tatkal tickets was possible through it.

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Address: Thane, Maharashtra, 401305

I've booked the tickets for to and got cancelled due to some reasons.
I haven't received the money yet to my account.

Ticket details
1)
Transaction id: [protected]
Cancellation/refund id: [protected]
Pnr number: [protected] train no: 11021
Train name: tirunelveli exp. From station: dadar (Dr) to station: belgavi (Bgm)
Date of journey: 20/11/2018 class: sl

Date of booking: 08/11/2018 total ticket fare: rs 660.00

Refund details
Cancelled date: 19/11/2018 refund amount: rs 540.00 refund status: refunded
Receipt number: _ refund date: _

Approved: approved for refund refunded: refunded in account
Sent for refund: refund instructions given to bank

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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T

TheThakur Rishi Singh Rajput

from Lucknow, Uttar Pradesh

Dec 3, 2018

I have forgotten my password my username and mobile number is also showing invalid which is not my registered email address is
[protected]@gmail.com. Username - rureadyrk
please resolve it

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My name is hussain my user name "bawajanhus" my mobile number (8682*76) and while trying to apply for irctc a/c by mistake i did not write my complete email id

Wrong email id : ([protected]@gmail.com)

My correct email id is "[protected]@gmail.com"
Please correct my email id in order for me to verify successfully.
Thank you

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Address: Lucknow, Uttar Pradesh, 226016

Website: IRCTC app

Irctc i'd - kauwa_30

I have booked one ticket on 7 december 2018 from badshanagar (Bnz) to ballia (Bui) from my sbi debit card atm with pnr no:[protected] and transaction id: [protected]
Of cost rs.530 plus rs. 0.98 for insurance.

But money has been deducted twice (530+0.98+530+0.98) from my account.

Please look into the matter and refund the money as soon as possible

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Address: Chennai, Tamil Nadu

Hello sir,
I have booked a ticket from chennai central to tiruppur for the journey on 16 november 2018. With transaction id [protected] using irctc account name: vigneshviya, booked on 11 november 2018. The amount rupees 170 was debited from by bank account but the ticket was not booked and marked as failed transactions but my money was debited and credited on your account as per the statement for bank. So please check my query and refund me the amount as soon as possible.

Transaction id [protected]
Irctc account name: vigneshviya
Bank account number:[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Nov 28, 2018

Updated by Thiru RT *from bank

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Hi team,
My train was cancelled due to which i was unable to travel. I asked about cancellation of ticket at [protected]@irctc.com, executive mentioned that it will be automatically credited to your account and no need to cancel the ticket. It's been more than 25 days but refund is not credited.
Here are ticket details:

Pnr number [protected] /irctc transaction id [protected], an amount of rs. 150.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking: 05-nov-2018
Refund processing date: 06-nov-2018
Refund amount: 150.0

Please refund the amount asap.

Thanks,
Alok mohata

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

Website: Itctc

Sir,
I was a passenger on 26 oct 18 from ambala 1700hrs to new delhi 1930hrs on kalka shatabdi train 12006 with pnr [protected]
And on same day from new delhi 1030hrs to cuttack 0350hrs (27 oct 18) on purusottam express with pnr
[protected].
On 25 oct 18 train kalka shatabdi 12006 reached at new delhi at 1045hrs and purusottam express started at 1030 hrs.
On the journey day 26 oct 16 the train reaching time at new delhi was 1020 (Scheduled) (1040) reached but my next train on same day was 1030 hrs so i cancelled the ticket as the time for changing from one train is very less.
Irctc is not taking my case and my tdr was repudiate
Sir please consider my case and suggest me as per your guidance.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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V

Vijay Kulhara

from sagar, Madhya Pradesh

Nov 28, 2018

Dear sir i have use on irctc payment on your merchant side my debit card i have i have ticket not book but not credit my bank account balance i have send txn number
1 [protected] 20-Nov-2018 570.00 zkpy refunded 22-Nov-2018
This amount is refund irctc but not credidt my account

tdr filed but not considered - Comment #3284512 - Image #0

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D

Dipak Sethi

from Mumbai, Maharashtra

Nov 28, 2018

Sir PNR number is [protected] and not returned money PLZ Sir help me

tdr filed but not considered - Comment #3284519 - Image #0

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J

Jagpreet Dahiya

from Delhi, Delhi

Nov 29, 2018

Hi Team,

I forgot my User ID and Password for IRCTC however I remember registered email ID [protected]@yahoo.com. Please help me out to retrieve the details.

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Used google tez to references :-

Date :- 17 nov 2018; 11:14 am
Google transaction id: cicagkdco6hrtw
Upi transaction id:[protected]
Amount: 440.49

The transaction was successful from my end but no ticket was booked. Not a problem but my money has not been auto refunded.

The irctc id is puran198
It was used to configure the ticket and when payment was done through my upi it got successful but no ticket issued.

Please provide a speedy resolution.

+2 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Nov 27, 2018

Updated by 2097Ravi There was no status o[censored]nsuccessful ticket either in my IRCTC APP but however this money is deducted as shown in the picture evidence. Please help me out.

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Address: Bangalore, Karnataka

Website: irctc

The train 7603 (Kcg-kjm) reached the destination (Kjm) 4 hours 45 minutes late on 26- nov-2018. It is supposed to reach krishnarajapuram by 6:00. But it reached at 10:45, because of which i could not reach my work place on time and was forced to take a leave. I frequently travel by this train and noticed that this special train never reaches its destination on time. This causes great difficulty for all the employees on monday mornings, who should be heading to work. I would like to lodge a complaint against the train timings - constant failure of the related crew to meet the schedule. If indian railways could not stick to the scheduled timings, please change in the train time table. (Displaying scheduled arrival as 10:00 could be helpful). It is shameful that the train has never reached krishnarajapuram by 6:00 even for once, from the day it was introduced. My humble request for indian railways — please do not fool passengers with lousy time tables. That seriously effects our work hours.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

RAMESH KUMAR BAIS

Nov 26, 2018

My name -Ramesh Kumar bais

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S

shan patil

from Nagpur, Maharashtra

Nov 26, 2018

Dear Sir,
I had booked ticket from Reniguntha to Khurda jaction PNR No.[protected] Tranin No.12864 but I had cancelled the ticket due to some problem

as per status you have been refunded freight on 19/11/2018 which did not received in my A/c till the time.

Shankar Patil
[protected]
[protected]@gmail.com

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A

Asif khan RAAZ khan

from Noida, Uttar Pradesh

Nov 26, 2018

Dear IRCTC,
Head office.

Respected sir, I have forgotten password (user ID-Cooler00, email- [protected]@gmail.com.but it's have me)and many days demand to help from IRCTC care yet no response there.and second issue no message receive on mobile ([protected]).
So, please help me on this matter.
Regards,
ASHIF KHAN.

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J

Joy Hazra

from Hyderabad, Telangana

Nov 26, 2018

My name joydev hazra. Tikit transaction failed bt amount not refund IRCTC., Transaction ID-[protected] train name East Coast Express date 12/11/18. Secunderabad se Kharagpur... Plz check this and refund my amount plz plz

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 111

irctc refund amount is not credited to my account for my cancelled tickets

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payment pending from bank end

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phone number verification problem

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travelling in super fast with express ticket

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reset my password

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bank declined transaction money deducted

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changing wrong email id

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tatkal waiting list ticket refund

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non refund of payment after cancellation from irctc

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irctc refund amount did not received /? transaction id 100001523231979 ticket id:-2312760

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charged extra

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cash refund issue

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i haven't received the money yet to my account.

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to correct wrong email id by mistake while applying for irctc account

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money deducted twice for a single ticket.

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i'm complain about refund that is to be given to me

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refund amount not credited

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tdr filed but not considered

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money not returned

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4:45 hrs late arrival of train (7603 - kcg-kjm express)

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