Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have tried to do transaction of rs 420 using your payment gateway on irctc website on 09.12.2018
The amount deducted from my bank and ticket was not booked.
As ticket was not booked irctc has refunded the amount in zaakpay pg with reference id
Zp57c904c5cba47
Transaction id [protected]
I did nor receive my money
Please refund my money in my account

Dear
Sir,
I'm rajasekhar,
Irctc user id: seerapusek
Reg. Mob. : [protected]
Reg. Email: [protected]@gmail.com

I book tickets without autofill or any other methods. I book tickets with the correct procedure in most cases with irctc rail connect app. But i don't know the reason it is showing "booking is not allowed as your account is suspended".
I called irctc customer care and they are very rude, telling me to create new account with other number and email, i don't have other numbers or emails to make new account.
I have a recorded conversation with customer care representative for proving their rudeness towards customers.
I need a proper reason behind my account suspend.
Please do the needful.

Hair sir

Iam from warangal. Iam working in indian railways.
My problems is why your taking 16 percent of interest. We are taking loan in that o. S. Saying only 50 paisa interest daindly we are taking ofter that we are calculated emi that interest more than high for private banks.

What is the use of railways corporates

Plz take care of action

@chennai [protected]@

I booked a tatkal tickets and i made a mistake o name and age so at that moment i cancelled the ticket but no refund is provided because of there worst policy of not providing the refund on tatkal cancelation. What is this worst policy? I cancelled the ticket at that moment and made new tatkal reservation. I want my refund i do not believe this worst policy or provide me details what a person can do if person had input wrong name because there was no option for editing the ticket and no refund. I made cancelation because i thaught that ticket will get wasted or will be used by a needy person. But you do not take care of your customer's interest.

I know no action will be taken against my complaint because irctc do not take care of their customer's interest their ego of monopoly over railways is so much that they never reply to there customers

Dear
Sir,
I'm sourabh,
Irctc user id: s07ourabh
Reg. Mob. : [protected]
Reg. Email: [protected]@gmail.com
Whenever i'm trying to search any train an error is showing "booking is not allowed as your account is suspended".
I dodn't know reason why, even irctc customer care are not telling why it happened they are just saying make new account with other number and email, i don't have other numbers or emails to make new account. I'm using this account from past 3 years.
I hope you will understand my concern and resolve my problem soon.
Thank you

Regards,
Sourabh

I tried booking a tatkal ticket on 14/12/2018 and the amount got debited from my bank account but the ticket did not get booked. The message showed: pending from bank end.

I contacted the bank and they told me that transaction from their side has been successful and they have communicated from the bank. They provided me bank transaction id as well.

Irctc txn id: [protected]
Bank txn id: [protected]

Please help me.

Regards,
Shashwat

I had requested for refund against pnr number [protected] for reason "train late more than three hours and passenger not travelled.", and the reference no for this is :[protected].

Today, i received an email stating that tdr has been repudiated and the
Reason for repudiation/rejection:, as per chart, passenger has travelled

I just want to state that i had filed tdr at 09:58 hours i. E. Before arrival of train at boarding station then how can you say that i have travelled. We have not travelled.

Accordingly, you are requested to consider my request and return my hard earned money to me.

I had requested for refund against pnr number [protected] for reason "train late more than three hours and passenger not travelled.", and the reference no for this is :[protected].

Today, i received an email stating that tdr has been repudiated and the
Reason for repudiation/rejection:, as per chart, passenger has travelled

I just want to state that i had filed tdr at 09:58 hours i. E. Before arrival of train at boarding station then how can you say that i have travelled. We have not travelled.

Accordingly, you are requested to consider my request and return my hard earned money to me.

I have booked 2 tickets having pnr [protected] and [protected] from irctc website and the journey date was on 21st dec approx but i cancelled the ticket on 5th of dec but still i didn't get any refund. Please help me out in this as it is more than their waiting period and still there is no response from their side. I tried to call them also but their number is always not reachable and i dont have any other option to contact them.

I tried booking my ticket through irctc app. I paid through UPI. Money got deducted from the bank and there was no response in the app. I reopened the app. In transaction history it is not showing the ticket details.
Date of Booking :- 12/12/18
Date of Journey :- 22/12/18
Name of the passenger :- D.Ravi Teja
Transaction id(irctc) :-[protected]

Money got deducted.. here is the proof I've attached a document
Kindly sort out the issue.

While travelling from jaipur to new delhi in satabdi express
Pnr-[protected]
Trn:12016
Dt:[protected]
Frm jp to dec
Cls:cc
P1-c1, 52
Welcome drink along with snaks was not provided. When tge dinner was served one of the passenger insisted for welcome drink then welcome drink aquaaries （ frooti type）was provided at about 9 pm which was to be provided at 6 pm when tge train left jaipur. Please look into it as this must be a routine phenomenon where they are not providing to passengers on many occasions and causing loss to them as they have paid for it but not getting from the catering satff.

Regards,

I have forgotten my user id. I have registered with mail id [protected]@gmail.com
Phone number [protected]
Please send me the details of my user id as soon as possible
As i have to book tickets tonight
I need an access to my account
As i have only one phone number i
Am unable to register as new user even so please make it as soon as possible

On 11/12/18 at 9.22 pm and 10.10pm i purchased tickets to pondicherry from bangalore (28/12/18) and from pondicherry to bangalore (01/01/19).
Inr rs 520/ & rs 530/ got deducted with the info: pur/irctc/bangalore/irctc/seq no[protected] and
Pur/irctc/bangalore/irctc/seq no
[protected] as per the sms received from bank. But i haven't received any ticket info nor any booking history.

1] my irctc trans no.[protected] of 12-12-18. Rs.13825.00 was deducted from my bank account, but the irctc portal displays "pending from bank end".
2] my irctc trans no.[protected] of 12-12-18 rs.13825.00 was deducted, i opted for 3 lower & 3 upper births, but was allotted all upper births.
3] my irctc trans no.[protected] of 12-12-18 rs.5010.98 was deducted, i opted for two lower births, the irctc portal displays "two lower births not available.
My grievance is when irctc is unable to deliver the opted births why they are collecting the money, and refunding after deducting gst/service charge/etc after few days.

Respected officers,
I booked my ticket on 10 November, and cancelled it on 23 due to health upset .
I didn't get my refund amount till today.
Total 4 tickets I cancelled.
It's more than 10 days, when I will get my money back?
Are you enjoying with passenger money?
I want my money back.
[protected]@gmail.com this is my email id I want reply for this mail along with my money.
I attached screenshot of tickets cancellations.

With reference to above i have book some tickets through following irctc ids.

1) asbabu04 - care @irctc ticket id:2371865 date :26.11.2018

Txn date description debit irctc user id
19-oct-18 by debit card-othpg[protected]irctc bangalore — 770.98 asbabu04
19-oct-18 by debit card-othpg[protected]irctc bangalore — 770.98 asbabu04
20-oct-18 by debit card-othpg[protected]irctc bangalore — 1, 775.49 asbabu04

2) santhi04k - care @irctc ticket id:2275152 date :27.11.2018

Txn date description debit irctc user id
19-oct-18 by debit card-othpg[protected]irctc bangalore — 2, 010.98 santhi04k
20-oct-18 by debit card-othpg[protected]irctc bangalore — 1, 295.49 santhi04k
20-oct-18 by debit card-othpg[protected]irctc bangalore — 870.98 santhi04k

I have forwarded all related bank statement to irctc still no response/resolution received.

I didn't get a refund of my booking cancellation on IRCTC. Its been more than a week.

Booking Details are:
PNR Number : [protected]
Cancellation Id : [protected]
Train Name : MANGALORE EXP
Train No .: 12133 - C SHIVAJI MAH T (CSMT) MADGAON (MAO)
Cancellation Date : 06-Dec-2018 11:42:54 HRS
Booking Amount : 420.0
Refund Amount : 360.0

Pnr no. [protected], ral sc exp (17626), tel - chz, booking date 5/12/2018, dear sir please refund my remaining balance rs. 214/-. I got only 56 rupees refund only, from patyam rs.176/- and from my account rs. 214 /- amount deducted to u r irctc account. Plz fall this note, i am adding my bank statement also. My mail id is [protected]@gmail.com. I plz give reply as early as possible..

I use to travel in shatabdi express from howrah to bhubaneswar and i am also traveling today (11 december 2018, c10 15). Schedule departure is at 14:25 pm. The irctc catering services use to provide the food. Today i have got 1 litre water bottle after departure of the train. Then around 15:30, i have got one small samosa, one bundi laddo (That also small), one small pack of salty ground nuts, and tea. Now at 7 pm, i was hungry and getting stomach pain for that. They will not serve any soup. Since the train is shatabdi, i did not have option to buy and take food. I requested to provide any food to get relief from hungry and it's pain, they simply denied.
There is chance to get easy digestive food that i think horrible to mostly old people and them who use to take digestive and healthy food. The current menu is not hygienic.
In the dinner, we will have only paneer or chicken with rice/roti.
1. Irctc has reduced the items that results insufficient food in snacks and lunch/dinner.
2.in these kind of trains like shatabdi and rajdhani, passengers are forced to travel with hungry.
3. Irctc should facilitate to buy food so that passengers can travel with sufficient food.
4. Based upon the record, irctc should change the service provider.
5. If irctc will not able to feed the passengers in shatabdi and rajdhani, they should inform the same so that passengers can board with food.

Thanks.

Sir,
I had booked railway ticket through IRCTC website on 14th november 2018 transaction ID. [protected] RS. 8600=00 and got wait list ticket from varanasi juntion to secunderabad junction. journey data on 14/11/18 but due to cancellation of wait list ticket after chart preparation and the refund amount Rs. 8275/- not yet received my icici credit card bank till now.
i consulted IRCTC Customer care they told me that amount already refunded to designated bank but same not yet received. Request took into matter and needful please...

Aedula Suryanarayana
Hyderabad
mob [protected]