Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Paid for things and the items weren't delivered at the expected date. Couldn't wear the things i ordered for the occasion due to delayed delivery and pathetic customer service, this app is waste of money, no customer support email id and no response to calls, the number on website doesn't work. Worst service paid for things and the items weren't delivered at the expected date. Couldn't wear the things i ordered for the occasion due to delayed delivery and pathetic customer service, this app is waste of money, no customer support email id and no response to calls, the number on website doesn't work. Worst service

Sir,
I used upi transaction through paytm for recharging r wallet o[censored]ts mobile app (Under irctc) on 25th november 2018. But at first and second attempt money is not credited to my r wallet. Later bank statement shows money debited twice 100x2 rs.200. Money debited from bank account twice but it is not credited in r wallet for two transaction. Uts app registed mobile number [[protected]].
Kindly do the needful.
Thanking you.
Yours faithfully

Sourav ghosh

Hi,

Booked ticket on irctc on 11-nov-2018 using sbi net banking pay amount debited inr 3865 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The message revived from my bank as below:

Tank you for using state bank internet banking. Reference no. For irct railway ticket book transaction of rs 3877.78 debited from a/c *8222 on 25-nov-18 at 10:34am is igaevfmmt3.@

Regarding refund amount of rs.4785.00
Pnr no.[protected]
Train no.12432 (Trivandrum rajadhani)

Date of journey 18/11/2018
From h. Nizamuddin to shornur jn.
Class third ac.
Ticket booked on 5.10.18 15.36.36 hrs.
No. Of passenger : 2
Old ticket no. 54809209.
Cancelled on 14.11.2018 at 11.58.55 noda 539 01
Cancelled ticket no.15187596.
Amount paid through credit card *2074
Rs. 5165.00 less:- can fee. Rs.380.00
Balance refund rs.4785.00
Kindly verify and credit my bank account at the earliest.
Arunachalam t v
Mobile no. [protected]/[protected]
Email: [protected]@yahoo.com

Irctc is the worst website i have ever seen in my life. U see the webistes of google and facebook. They are highly responsive. I m not saying that irctc must be of that level. But atleast it must be responsive in terms of designing.
Worst website. I m a developer and i can make a better website than irctc.
According to me, i think the server cant handle it. Website can be made nice if "bootstarp" used. I request indian govt. To appoint nice developers to do this task.
India needs to work on it. Totally disappointing...

Hello sir,

I had booked the train ticket from kochuvali to howrah and boarding from vadodara in dehradun express (22659) on 26 february 2018 for date 27 april 2018. I have filed the tdr against pnr [protected], transaction id [protected] on 27 april 2018, 12:12pm. Already over 200 days, but till now no refund came from irctc.

I have done many times mail & call to irctc customer care centre but no body is giving me the reason to hold the tdr amount. Still when i login my irctc a/c there is cr regitered.

Kindly take a necessary action as per the irctc rules.

With best regards
Irctc id - neemadeep
Register mobile: [protected]
Register mail: deep. [protected]@gmail.com
Neema devi w/o deep chandra
Contact no. [protected], [protected]

There was a weblogic error red-popup when i booking tatkal train ticket today. But it still allowed me to make payment stage. However, after payment from bank website, when it returned to irctc website, i was shown make payment section again instead of transaction successful.
Whereas the amount has been deducted from bank account.
No ticket in sight. This happened twice!

What the hell is with the irctc. After updating the website its feel like they deliberately supporting the agents. I tried two days to book tatkal ticket, the moment i enter the captcha it starts saying it is wrong. I did three times and in attempts it saying the same thing. And after few when the seat is not available then everything becomes normal, the captcha was perfect. I clearly understand that they selling the agent ship at the cost of 7000 and the agents are their first priority and that the website is showing clearly. Then why the hell they have given the ticket booking option to normal customers. Worse and pathetic services i have ever seen. On the name digital, they are just a money making the machine.

They earn money from agents.
From the customers
On the name of processing fees while booking and cancellation of tickets even when they cancel that.
Lots of google ads.
Third-party ads.

For god sake!! Provide better service don't put a stigma on worlds 2nd largest railway network.

Tdr rejected by irctc by mentioning that the person traveled as per the chart, however the the passenger did not travel.

So when the passenger did not traveled how can the chart show that the passenger has traveled, this is either fault from the team handling the tdr complaint or from the ticket collector who allotted the seats to someone else and mentioned that the passenger traveled. So i want to challenge this tdr rejection and request for the complete refund.

Date of travel booking[protected]
Pnr number - [protected]
Date of tdr rejection[protected]

I have booked ticket from ltt to spj pnr no. [protected]. Date of travel was[protected]. When i booked ticket then ticket status was rac. Before 2 days of journey my ticket got confirmed and i have recieved confirmation massage also from railway.

When final charting done then my name not came in list. When i checked ticket status online then it was showing status as ' no room'. Then i contacted irctc they suggested to file tdr. I tried file tdr. But there was not listed reason no room which i have to select and file tdr. Then i sent a mail regarding tdr to irctc then they replied me to that this pnr has been seized from railway you can not file tdr. Then i demanded for refund then they are denying to refund. I have call so many times but they are not responding well and disconnecting call every time after listening details. I have contacted railway station regardng this they said me to contact irctc. Irctc people not ready to refund and not giving any solution to my problem.

R/sir,
We purchased 3 tickets of surat railway station to borivali railway station, but all trains 5 to 10 hours comming late at surat railway station platform at that time so we return to home means not journey with that train, i complaint with tdr file also but it rejected by irctc. Our pnr no.[protected] with payment of ₹1125 by online, so give us this return payment to my wallet. My this registered email id with also link with irctc.
Thanks

Hi. I booked e-ticket from my account which i had cancelled. Its been more than 15 days but the refund is still not credited in my bank account. The details of cancellation ars as follows:

Date of booking: 17/11/18
Date of journey: 10/11/18
Pnr no: [protected]
No of tickets booked: 3
No of tickets cancelled: 3
Date of cancellation: 8/11/18
Destination: dadar - samakhiali
Ticket amount: rs. 1140
Refund amount: rs. 960

Date of booking: 17/9/18
Date of journey: 11/11/18
Pnr no: [protected]
Train no: 19116
No of tickets booked: 3
No of tickets cancelled: 1
Date of cancellation: 8/11/18
Destination: samakhiali - dadar
Ticket amount: rs. 1140
Refund amount: rs 320

This is my 3rd complain about refund not credited back in my account. Please do something asap.

Sir,
I tried to book railway reservation tickets through irctc online e-ticketing facility on 15 nov 2018. During the booking process due to network failures my transaction could not succeed and reservation was not done. When i cheked my account balance my balance is showing less amount by rs 1040/-.
I request you to kindly look in to the issue and debit back my amount to my account.
User name of irctc - rajpapnai
Failed transction no - [protected]
Card - sbi debit card
Pay status - payment requested
Reservation from - nagda (Nad)
Reservation upto - new delhi (Ndls)
Date of failed transction - 15 nov 2018
Date of journey - 18 nov 2018
Train name - swaraj exp
Train no. -12471
Class - third ac (3a)
Ticket type - e ticket

Please solve this matter urgently

We have travelled three persons from h. Nizamuddin to agra cantt in dakshin express (12722) train with express tickets (Uts ticket no. Xc0rc92009 and its fare rs.70 per ddd which was booked through unreserved transportation system (Uts) application. But, the tc has charged an extra amount of rs.265 per ticket. No where in uts or in irctc official application, 12722 dakshin express is superfast train. It's clearly mentioned that 12722 is dakshin express.

A total of rs.795/- charged extra amount as hec charges. Where as dakshin express is no where mentioned in uts or irctc official aap that it 12722 is super fast. But, other trains like uhl ned sf exp, klk snsi sf exp are clearly resembles they are super fast. Screenshots are attached with this mail for your kind reference and action.

I request you to refund the amount in full and take severe action on irctc officials.

Ticket details

Pnr no — [protected]
Train no — 11026
Tdr registration number —[protected]
Passenger name — suraj jagtap

Sir,
Actually this ticket was booked from pune to panvel in this above given train for date — 1/11/2018. But this train was cancelled upto kalyan and many more station and was diverted from pune to daund and then to manmad... I also recieved a message from irctc about the cancellation and the diverted route was not for just one day the train diverted from its route for many days. On the day of journey passenger have to take ticket in another train as it was also announced at station that train will not go to panvel. I talked to your representative they told me that if i cancel the ticket then i will get money according to cancellation rules so i should file tdr on that day.. So i filed a tdr but not my tdr has been rejected giving reason that train run normal... Why this happened and who was the checking officer... And i am also sending you the msg screenshot send by the irctc to me before journey...
Please resolve my issue as quick as possible..

I was having one more ticket in same train from pune to kalyan and for that also i have filed a tdr
And my tdr has been approved for that journey.. So how is it possible that train not going to kalyan but going to panvel from pune.. As its route is through pune - lonavala - panvel - kalyan... Etc

Pnr for other ticket — [protected]

Thank you...

Hello sir,

Bellow tdr filed against
Pnr: [protected] with reason
Train late more than three hours and passenger not travelled. Has been repudiated by india railways.
Reason for repudiation:, as per chart passenger has travelled

Whereas i had not travelled in this train because it was running late more than three hours.

I travelled next day on 30 oct 2018, pnr: [protected].

Please refund my money as per rule and penalize tt whoever responsible to make passenger present when he is not actually travelling.

Thank you!

I booked two train tickets from hazrat nizamuddin to bina by bhopal express for 14.3.2019 in 2nd a. C. Class on 20 nov 2018 using irctc.co.in website in same coach lower berths. The payment was deducted from my credit card. Message on the web page showed ' not in the same coach'. No further information has been received from irctc on my email or by sms. My transaction or booked hidtory cannot be found any where on irctc pages. Please let me know the status of my booking. Thanks.

I was travelling in swarn shatabdi express no.12003 at k1 coach with my family on monday 19.11.2018 from kanpur to new delhi.
The snacks & food (Veg. & non veg.) served was of very very sub - standard & pathetic also unhygienic) really surprised when we are paying rs.1960/- per person and getting this type of poor service, it shows that railway authorities are not at all take care on this field or non professionals are recruited by the influence of any political leaders. I request railway catering service to take strong steps towards this issue and don't play with the health of common passengers.

Hi team, i have cancelled the ticket 3 weeks back and still the refund is not credited to my account. I called customer care and mailed irctc many times nut no help. What is going on..?? After 3 weeks also my refund has not come..?? What kind of service is this from irctc..?? Refund should be credited within 7 days but its 3 weeks now after cancellation.

Below are the details:

Pnr number: [protected]
Old ticket number: 90381110
Cancelled ticket number: 14964441
Date of journey: 15/11/2018
Payment: through card
Refund amount : 2120

Attaching the cancelled ticket also. Please resolve this.

Regards,
Praveen
[protected]

I have booked train tickets for me & family. I got seat in two different coach in single pnr no. [protected]. E. 3 members are in one coach s7 and 1 member in other coach s5
Why irctc is not showing vacant seat like ticket counter. Must be option for individual seat selection like ticket counter to avoid adjustment with other passangers or to request with tte.
This is a common problem facing while traveling in train.
People always either ask to adjust with other passangers or request to tte.