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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 114

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S
Sai Sainatham
from Naduvattam, Tamil Nadu
Nov 14, 2018
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Sir,
While I am trying to recharge my r wallet it takes two times to add money but got recharged only once and the money got debited from debit card two times.
So I humbly request you to initiate the process of refund money which got deducted from my bank.
Thank u sir.
So i here by provide my account details
Ac id:Sai3122
Please make actions fast and kindly reply.
+2 photos
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Nov 15, 2018
Updated by Sai Sainatham
I have not received any reply from irctc...,
The problem is not solved yet
Nov 16, 2018
Updated by Sai Sainatham
Thank you...! Money is credited in r wallet
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    Nozu
    from Imphal, Manipur
    Nov 14, 2018
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    Address: 797112
    Website: Www.irctc.com

    Sir, i one of my nearby shop keeper used my pan, aadhar n made irctc id at that time we used to be friends, but now a days i don't want him to use irctc id in my name, so i want to decativate irctc id used by him as soon as possible, he is using my pan, aadhar, so i don't want him to be used anymore. He bought irctc id under the smartshop, and his shop name is homelite.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      D
      Deepak Raj Ujjain
      from Chennai, Tamil Nadu
      Nov 14, 2018
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      Sir i had done transaction through irctc connect app for booking train ticket on 07/08/18. Through net banking. My account is debited with sum of rs 676.80/- same time but e-ticket not generated.
      My money is not refunded till date. I have tried to call irctc customer care but not they replied that your money is not credited in irctc.

      Date of booking-07/08/2018
      Transaction id-[protected]
      Amount-676.80/-
      Mode of transaction-via net banking
      Bank-sbi
      User i'd irctc connect-mujjain985
      +2 photos
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Respected sir
      I had cancelled my ticket on 25 oct but did not refund till now pnr no. is [protected].
      I talk several times to irctc helpline no. But they did not give any positive response and said refund has done in your account please help me sir.
      Thanks you
      Shushant Keshari
      [protected]

      refund of money of failed transaction - Comment #3270812 - Image #0
      Sir I had booking tatkal ticket in irctc on 8/11/2018 in mobile app. But that ticket transaction had failed but money is debited from my account
      So please credit my refund amount
      Transaction id [protected]
      Amount 465.49
      Bank name state bank of india
      Ifsc code SBIN0011104
      A/c no
      .[protected]

      refund of money of failed transaction - Comment #3270842 - Image #0
      Dear sir
      I have booked my rail ticket dt 29.10.2018 using SBI DEBIT CUM ATM CARD, I didnt got any information about the ticket but money is reduced from my account no.[protected] . I want my money back.
      sir kindly do me the favor. thanking you
      sameer Vijay deshpande
      A/C No. [protected]
      SBI Main Branch Akola
      sir plz my mony back my account
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        D
        DILIP NARAYAN KULKARNI
        from Solapur, Maharashtra
        Nov 13, 2018
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        Website: IRCTC

        I had booked tickets on irctc portal on 29.10.2018 for the journey from
        Shegaon to pune jn by using my visa card gateway axis bank. The transactions were failed and refund generated on 29.10.2018. However refunded amount has not been credited still in my account with bank of india
        I have detailed the particulars of transactions as under

        Trans. And refund id: [protected] amount - 2251.96
        Dt.29.10.2018 trains no.12136 shegaon-pune journey dt. 12.12.2018

        Trns. And refund id: [protected] mount-1125.98
        Dt.29.10.2018 trains no.12136 shegon-pune journey dt.12.12.2018

        Status shown :refunded but not credited to my account

        Visa card - bank of india through axis bank
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Please help me to get my irctc password which I forgot
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          S
          sujeethzb
          from Delhi, Delhi
          Nov 13, 2018
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          Dear sir/madam

          I have booked the e-ticket through on line but now user id has been freezed hence request you to kindly consider the e-ticket cancellation request.

          The ticket has been booked from delhi to jodhpur and vice a versa.

          My user id is sujeethzb under which ticket has been booked.

          Pnr no. - [protected]

          Vineet gupta 37
          Parul gupta 36
          Priyanshi gupta 9
          Devasmi bhatia 6
          Smita nair 37
          Devesh bhatia 38

          Pnr no. - [protected]

          Vineet gupta 37
          Parul gupta 36
          Priyanshi gupta 9
          Devasmi bhatia 6
          Smita nair 37
          Devesh bhatia 38

          I am unable to log in my old mail id and my old mobile number is also changed hence request you to kindly mail me on my official mail id sujeet. [protected]@icicibank.com. And mobile number [protected]
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          I have booked 3A ticket (Rs815.49) from coimbatore to madras (cheran express 12674) on 9th november 2018, money has been deducted from my account but transaction was failed. kindly process the refund for failed transaction

          cancellation of e-ticket - Comment #3270719 - Image #0
          cancellation of e-ticket - Comment #3270719 - Image #1
          Sir.
          I am unable to purchase the Rly. Tkt. from irctc site against the above prepaid
          Rupay card. Please solve my problem as soon as possible.

          cancellation of e-ticket - Comment #3270739 - Image #0
          Sir I had booking tatkal ticket in irctc on 8/11/2018 in mobile app. But that ticket transaction had failed but money is debited from my account
          So please credit my refund amount
          Transaction id [protected]
          Amount 465.49
          Bank name Zaakpay PG

          cancellation of e-ticket - Comment #3270844 - Image #0
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            M
            Mahesh Karira
            from Bareilly, Uttar Pradesh
            Nov 13, 2018
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            I checked the bank statement but there is no credited entry for refund. Kindly look into the matter personally and credit the same in my bank account as early as possible.

            Pnr numbers:

            1) [protected]
            2). [protected]
            3). [protected]
            4). [protected]
            5). [protected]
            6). [protected]

            More than 15 days lapse but till date the amount not credited in my bank account.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Nov 13, 2018
            Updated by Mahesh Karira
            Refund amount not credited in my bank account as on today.
            [protected]
            [email protected] 's reply, Nov 6, 2018
            update IRCTC account
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              P
              Prakashr Ravi
              from Mumbai, Maharashtra
              Nov 11, 2018
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              My one is [protected] and was traveling from chennai to pune.in the morning i took 2 idly and 2 vada costs rs.40. Both vada and oldies were very small in size and bad taste. Sambar was like child water without any taste.
              At lunch i took meals costs rs.120 which is like a price of star hotel. The food is not even worth for rs.30. What is the approved rate for meals and tiffin in irctc. Please tell me.
              Prakash
              [protected]
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                R
                Rishav1802
                from Ranchi, Jharkhand
                Nov 11, 2018
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                So i booked a 2nd ac ticket in train no. 09308 boarding from patna jn to jhansi.
                The ticket was booked half hour before the arrival of the train in currently available quota.. And in a hurry my father typed his name 'deepak kumar' instead of my own 'rishabh kumar'. So when the tt came for checking the ticket he started bullying me seeing that i'm a student and i was forced to pay 2195 rs to get the seat.
                Therefore the total amount paid by me for the same seat had now become 1800 + 2195. The reason i was given was that i didn't have the id.. Although i had both the id's of me and my father and on my id it was clearly written s/o 'deepak kumar'.

                The name of the tt was b. K singh and he forced me to pay the amount else i would have to step ouy on the next station.
                Therefore i request i indian railways to look into this matter and do any possible action as soon as possible.
                Name - rishabh kumar
                Father's name - deepak kumar
                Pnr-[protected]
                Train no. - 09308
                Tt name - bk singh
                Contact no. - [protected]
                Journey date-11/11/18
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Money is deducted from my paytm Savings account but not credited in uts mobile app . Wallet balance shown by the uts app is zero.I complaint the paytm then they told me that payment was successful .so its IRCTC 's fault

                misconduct by tt and double charge taken for the same ticket - Comment #3268112 - Image #0
                misconduct by tt and double charge taken for the same ticket - Comment #3268112 - Image #1
                I booked train ticket through irctc app. Trabsaction id is [protected]. Amount 1850/-, Actualrefund date22Oct 2018, settlement id is [protected] And bankrefund txn id ZP578a367b6f726. The refund is not credited to mybank account. Pls do necessary action.
                Am Genuine user for User ID arvkuku and my account has got suspended by error..

                I have kept user id as arvkuku because same is my organizational login id which is easy to remember..

                There is no proper response from [protected]@irctc.co.in to activate user id arvkuku.

                My Mobile Number is [protected]
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                  S
                  shubham7255
                  from Port Blair, Andaman and Nicobar Islands
                  Nov 11, 2018
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                  Address: Varanasi, Uttar Pradesh, 221005
                  Website: ixigo app (www.ixigo.com/)

                  Hello sir, i've booked a train ticket (Patliputra (Ppta) habibganj (Hbj) for 2 person including me to habibganj bhopal in agtl hbj spl, train no: 01666 on 8th july 2018, the train got delayed for more than 4-5 hours. So we decided to file a tdr, (Tdr filing date : 09-jul-2018 06:21:44 hrs) & we didn't travelled by this train, sir its been 4 months but didn't got any refund
                  +1 photos
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    V
                    Vijaya Vemuri
                    from Eluru, Andhra Pradesh
                    Nov 10, 2018
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                    Address: Hyderabad, Telangana
                    Website: IRCTC.com

                    Now a days some of the express trains are halt at begumpet railway station, hyderabad. The station has got no display boards so far to know the train's coach position on the platform. This is an immense punishment to elders and many others to chase and get into the train and reach to the allotted seat. Despite of reaching the station an hour before, the chase is inevitable. These express trains are playing and halt from quite long time. Its time to have the display boards in place and provide safe journey to all o[censored]s.
                    I humbly request the railway authorities to expedite the issue and do the needful to the public as soon as possible
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      S
                      shivam12z
                      Nov 10, 2018
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                      Address: 560094

                      In my life ever the most corrupted department i have come across is indian railway department with worst customer care. I had booked a flight and cancelled it but i never received the refund amount. When contacted multiple times, they never responded properly. Please never ever book a flight ticket through irctc. Don't believe on their customer care. Ticket id : 171240.
                      Transaction id :[protected]. Doesn't matter whichever government comes, this department was always a hub of corruption is a hub of corruption and will be the hub of corruption. I don't think any railway officer, any minister ever goes through these complaints
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        S
                        shivaaain
                        from Chennai, Tamil Nadu
                        Nov 10, 2018
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                        Address: Chennai, Tamil Nadu, 600043

                        Sub complaint :*
                        Food quality
                        Less quantity
                        Overcharging (Catering)

                        Late service

                        Incident date :*
                        27/10/2018 14:00
                        Date format dd/mm/yyyy hh:mmincident time help
                        Complaint against the staff :
                        Pantry staff

                        Pnr no.) : *
                        [protected]
                        Or

                        Train no. : *
                        Mas duronto exp (12270)
                        From station :
                        Nizamuddin
                        To station :
                        Chennai
                        Berth class :
                        2a
                        Boarding station
                        Nizamuddin
                        Total passenger:
                        2
                        Total ticket amount :
                        5880.0
                        Coach no. (Like h1, a1, and s1 etc.) :
                        A1
                        Berth / seat no. :
                        3
                        Station name (Nearby station where train is standing/passing/reaching/departed):
                        Complaint reported by :
                        Name :
                        Siva kumar
                        Contact no.
                        [protected]
                        E-mail id. :
                        [protected]@hotmail.com
                        Please enter the complaint description :

                        Food very poor quqlity. Very little quqntity. Example veg was 10 gms, rice and dal was poor.
                        I can enclose photograph. If you can send e mail.
                        Surprise checking has to be done.
                        Soup was not served in all the 3 serves. 27 th evening, 28 th morning and 28th evening
                        I can send attachments you can send the e mail.#
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          B
                          biswajit_m9
                          from Jugsalai, Jharkhand
                          Nov 10, 2018
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                          Address: 831017

                          I had an eticket vide pnr no: [protected] from bilaspur to tatanagar of 31.10.18.
                          The train was running 5hr+ late therefore i did not travel.
                          The chart had been prepared.
                          Therefore, as per regular practice i wanted to file tdr but the irctc website gave an option "you are eligible for cancellation".
                          So i did so. There was no information about refund amount during the process but when it was completed, i got an information of "0" refund.
                          I tried to contact the helpline but it was in vein.
                          I wrote many mails but there is no proper reply.
                          I had to hire a car for rs.8000/- and reach tatanagar.
                          The ticket value is approx rs.1400/- and hard earned money for my family.
                          But i am the looser for misguidance of the website.
                          Please check if you'll can help me on the matter.

                          Thanks & regards,
                          Biswajit mahapatra
                          Mb: [protected], [protected]
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            D
                            Dhaval1212
                            from Ahmedabad, Gujarat
                            Nov 10, 2018
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                            Address: Rajkot, Gujarat, 360002
                            Website: Irctc

                            I was booked my ticket via irctc app from dwarka to rajkot pnr no. [protected] train no. 59208 ticket no. 50 n 51 for mr. Dhaval yadav and mrs dimple yadav. This train was cancelled by indian railways but i was not received my refund. Also i had word with irctc call center thay ask me same train was runned. Please check with india railways dwarka station and confirm... Release my refund on top priority...

                            Any issue call me...
                            Dhaval yadav
                            [protected]
                            +1 photos
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              H
                              Hari Sisodia
                              from Bholath, Punjab
                              Nov 9, 2018
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                              Address: New Delhi, Delhi, 110019

                              Train no. 12260, passenger 2 person, rac, berth a2, 47.
                              Train dy supritendent not providing berth even though i'm with family and 2 years old baby girl.
                              Hence request for berth as it is overnight journey. Please extend my concern to deptt as vacant berth shall not be sold for money as usually tte does.
                              Date of journey 9.11.18.
                              Regards,
                              Hair shankar singh.
                              Alka singh.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                Kaalyug
                                from Muzaffarpur, Bihar
                                Nov 9, 2018
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                                Hello,
                                Sir/mam

                                Its all most 15 day pass from the date of booking.
                                But as its was a fail transaction my money is not refunded to my account
                                I talked about this matter to my bank.They said refunded has not been initiated from IRCTC

                                And one more this customer care are also not taking care of me..
                                They are ignored me...
                                +2 photos
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  Anushreeta Ganguly
                                  from Hyderabad, Telangana
                                  Nov 9, 2018
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                                  A bottle of packaged drinking water was over charged @ rs.20. The mrp was rs.15. It was sold by a railway pantry staff on 9th nov'2018 on secunderabad-howrah bound train. Other details are as follows :
                                  Train no. : 18646
                                  Coach no. : b4
                                  Doj : 09/11/2018
                                  Product batch no. : 310
                                  Bar code no. :[protected]
                                  I want the refund of excess amount & pls make sure that no one will be charged beyond mrp.
                                  I am unable to upload the pictures of product because some error appears due to size constraint
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    S
                                    Shashank08090
                                    from Mudigere, Karnataka
                                    Nov 9, 2018
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                                    Website: Irctc

                                    I tried to book a ticket on irctc mobile app, but it failed after money got deducted.
                                    I was assured to be given my money back within a week but money is still not credited in my account.
                                    Details of my ticket:
                                    Transaction id: [protected]
                                    Lichchavi express (14005)
                                    Date of booking:24 oct 2018
                                    Name: shashank singh
                                    +1 photos
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      shail@0911
                                      from Revelganj, Bihar
                                      Nov 8, 2018
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                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                      Website: Irctc

                                      Dear concern,
                                      I have booked a ticket from Irctc login site.this ticket was booked on my pan card n payment was also done from my icici account. That pnr details was shared on my mobile no. Only. I was trying to cancel the ticket whenever it was in waiting list. I have dropped the mail regarding that issue but executive did not given any confirmation regarding my complaint. When I called them again regatta refund then they confirmed me that you did not send that mail from registered I'd so we did not entertain you. I tried to made them understand that neither I have that email ID nor that mobile no. Because these were very old one. N I don't know why I am not able to access my account so kindly take all verification because that pnr no. Was booked on my pan n payment was also done from my account. But they were replying me only one answer.earlier they asked me the screenshots if I am not able login. Then I have done that also. But now again they came on same statement and not refunding my money. Without my fault I lost my money.they are not helping me in any way. I requested them to refund my money because it's my pnr, contact no. N bank account (from where the payment made).
                                      Kindly take some action regarding this case in which the customer is facing these kind of problem n it also creates the financial lose.

                                      Regards
                                      Ankita
                                      +1 photos
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        D
                                        Dineshganu
                                        from Chennai, Tamil Nadu
                                        Nov 8, 2018
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                                        Address: Coimbatore, Tamil Nadu, 623503
                                        Website: Irctc.co.in

                                        Im using my irctc user id for more than 7years my user name is dineshganu, i have registered the e-wallet with the link of this account, unfortunately last month i booked and i have crossed my monthly limit to book the e-ticket so that i got a message that if you add your aadhaar you can be eligible for book upto 8tickets permonth. By that sms i tried to update my aadhaar suddenly i got a message that your account got suspended. How it is possible to get suspend without my permission. I called to irctc customer care also they told that we are not responsible for these kind of complaints like that they replied on call. NOTE in my e-wallet im having 1368rs balance money then why i need to deactivate my account im a mad or what. Now it got flushed like that they are saying this is the kind of theft from the customers. Sure i need to raise a complaint regarding this. If there is a mistake from the customer also, there ill be a solution for this to activate and continue to use the same account but here in IRCTC they are cgeating cheating cheating.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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