Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: Mathura, Uttar Pradesh, 281004

Website: Mathura

Dear sir/ mam,
I have booked a ticket from mathura to surat in gorakhpur bandra suvida but transaction failed & amount deduct from my bank account. After one week i have following to irctc for our payment refund status than irctc reply to me send mail to [protected]@irctc.co.in and since 21st nov 2018 to till i have send 3-4 mail along with bank statement yet irctc did not refund my payment so need your help for refund amount details mentioned below:-

Irctc transaction id [protected],
Amount of rs. 4845.0
Date of cancellation of e-ticket/date of failure of e-ticket booking:10-nov-2018
Refund processing date:11-nov-2018
Refund amount:4845.0
Refund reference no:rfnd_bkbuntmb3uoxxm
Payment option used : debit card

Dec 26, 2018

Complaint marked as Resolved

PNR Number null /IRCTC Transaction ID 100001523231979, an amount of Rs. 4845.0 has been processed as per below details: Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:10-Nov-2018 Refund processing date:11-Nov-2018 Refund amount:4845.0 Refund reference no:rfnd_BKbUnTMb3UoxXM But as per banking payment did not refund in bank account Mail attached [email protected] Sat, Dec 22, 2018 at 4:19 AM To: [email protected] Dear Customer, We would like to inform you that we have already forwarded your request to concern department. It may take time so Please cooperate us. NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care. Thanks & Regards Shahrukh Khan CCE-Email [email protected] Ph 0755-3934141/6610661 www.irctc.co.in [#2504102] ________________________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ________________________________________________________________________________ -----------------------------Original Message------------------------------- Subject : Re: Fwd: IRCTC Refund amount did not received /?Transaction ID 100001523231979 Ticket Id:-2465506 Date : Dec 22 2018 2:26AM From : [email protected] To: [email protected] Dear team Payment still not received so please check and confirm... Regards Hari Om Rajput On Tue, Dec 18, 2018, 01:58

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Dec 09, 2018

Updated by Hariom Rajput Payment still not received from 20th Nov 2018 to till now & customer care also not response properly, they are given only date and date?????????

Ticket amount also higher side

Dec 26, 2018

Updated by Hariom Rajput Dear team,
Payment still not received from IRCTC while case resolve ?

Please refund payment

Jan 21, 2019

Updated by Hariom Rajput Still not refund Payment from 10th Nov 2018 & customer care did not response properly only given date and date

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C

chbujji

from Chennai, Tamil Nadu

Dec 3, 2018

Registration link for irctc user id through email or sms not received i fill the form yesterday thriugh my lapy i wantad to book irctc tickets without yhe link sent by irctc i wont be able to book tickets

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chbujji's reply, Nov 23, 2018

irctc user id registration link not received to my email or sms

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Address: New Delhi, Delhi

Hello i am mudit shrivastava, i was travelling from ndls at date of[protected]
When i reached to ticket vending machines all are under service rest two of them are working where one support employee asked me to charge extra from normal price. This kind of corruption is untolerable in country.
I expect from the irctc to take legal action against this.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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H

hje

from Rajkot, Gujarat

Dec 4, 2018

I have done two transactions using payumoney to make payment to Mind research foundation panchkula. 1st payment was done on 23.11.18, payment id[protected] of Rs 2050 I received success payment messages on mobile, but beneficiary said that they have not received payments on both occasions.

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Address: Rewa, Madhya Pradesh, 486223

आदरणीय महोदय,
मै अजय सिंह, 62 बटालियन सीमा सुरक्षा बल जम्मू एवं कश्मीर में तैनात हू, श्रीमान अक्टूबर महीने की छुट्टी के दौरान मैंने IRCTC से टिकट बुक किया था, टिकट कन्फर्म न होने की वजह से मुझे ओ टिकट रद्द करनी पड़ी, जिसका ₹960.00 IRCTC द्वारा मुझे लौटना था लेकिन आज दिनांक तक नहीं लौटाया गया जिसके संबंध में मैंने कई बार e-mail इत्यादि किए उनके द्वारा बैंक खाते का स्टेटमेंट मांगा गया मैंने ओ भी जमा कराया पर कोई फायदा नही हुआ। मेरे द्वारा बुक किए गए टिकट का विवरण इस प्रकार है:
PNR Number [protected],
रद्द की तारीख:19-Oct-2018
लौटाई जाने वाली रकम:960.0
कहा से कहा तक: इलाहाबाद से जम्मू तवी तक
ट्रेन नंबर: 18101, जम्मू तवी एक्सप्रेस

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Shalini Khyadi

from Bengaluru, Karnataka

Dec 3, 2018

Dear sir/madam, I was trying to book tatkal tickets, everything was ok until payment. I selected up in transaction for payment. Amount deducted from Bank account but m message came syaing that request rejected from Bank. Again I tried sane thing repeated. Amount is not refunded yet. Please look after the issue and refund the amount. Thank yoi

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R

Rajnising83

from Mumbai, Maharashtra

Dec 3, 2018

The irctc new generation website does not opens between 10AM and 12PM. It is not possible to book tatkal tickets in this duration. The old website was way better than this. Atleast booking tatkal tickets was possible through it.

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Address: Thane, Maharashtra, 401305

I've booked the tickets for to and got cancelled due to some reasons.
I haven't received the money yet to my account.

Ticket details
1)
Transaction id: [protected]
Cancellation/refund id: [protected]
Pnr number: [protected] train no: 11021
Train name: tirunelveli exp. From station: dadar (Dr) to station: belgavi (Bgm)
Date of journey: 20/11/2018 class: sl

Date of booking: 08/11/2018 total ticket fare: rs 660.00

Refund details
Cancelled date: 19/11/2018 refund amount: rs 540.00 refund status: refunded
Receipt number: _ refund date: _

Approved: approved for refund refunded: refunded in account
Sent for refund: refund instructions given to bank

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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T

TheThakur Rishi Singh Rajput

from Lucknow, Uttar Pradesh

Dec 3, 2018

I have forgotten my password my username and mobile number is also showing invalid which is not my registered email address is
[protected]@gmail.com. Username - rureadyrk
please resolve it

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My name is hussain my user name "bawajanhus" my mobile number (8682*76) and while trying to apply for irctc a/c by mistake i did not write my complete email id

Wrong email id : ([protected]@gmail.com)

My correct email id is "[protected]@gmail.com"
Please correct my email id in order for me to verify successfully.
Thank you

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Lucknow, Uttar Pradesh, 226016

Website: IRCTC app

Irctc i'd - kauwa_30

I have booked one ticket on 7 december 2018 from badshanagar (Bnz) to ballia (Bui) from my sbi debit card atm with pnr no:[protected] and transaction id: [protected]
Of cost rs.530 plus rs. 0.98 for insurance.

But money has been deducted twice (530+0.98+530+0.98) from my account.

Please look into the matter and refund the money as soon as possible

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu

Hello sir,
I have booked a ticket from chennai central to tiruppur for the journey on 16 november 2018. With transaction id [protected] using irctc account name: vigneshviya, booked on 11 november 2018. The amount rupees 170 was debited from by bank account but the ticket was not booked and marked as failed transactions but my money was debited and credited on your account as per the statement for bank. So please check my query and refund me the amount as soon as possible.

Transaction id [protected]
Irctc account name: vigneshviya
Bank account number:[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Nov 28, 2018

Updated by Thiru RT *from bank

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Hi team,
My train was cancelled due to which i was unable to travel. I asked about cancellation of ticket at [protected]@irctc.com, executive mentioned that it will be automatically credited to your account and no need to cancel the ticket. It's been more than 25 days but refund is not credited.
Here are ticket details:

Pnr number [protected] /irctc transaction id [protected], an amount of rs. 150.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking: 05-nov-2018
Refund processing date: 06-nov-2018
Refund amount: 150.0

Please refund the amount asap.

Thanks,
Alok mohata

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

Website: Itctc

Sir,
I was a passenger on 26 oct 18 from ambala 1700hrs to new delhi 1930hrs on kalka shatabdi train 12006 with pnr [protected]
And on same day from new delhi 1030hrs to cuttack 0350hrs (27 oct 18) on purusottam express with pnr
[protected].
On 25 oct 18 train kalka shatabdi 12006 reached at new delhi at 1045hrs and purusottam express started at 1030 hrs.
On the journey day 26 oct 16 the train reaching time at new delhi was 1020 (Scheduled) (1040) reached but my next train on same day was 1030 hrs so i cancelled the ticket as the time for changing from one train is very less.
Irctc is not taking my case and my tdr was repudiate
Sir please consider my case and suggest me as per your guidance.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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V

Vijay Kulhara

from sagar, Madhya Pradesh

Nov 28, 2018

Dear sir i have use on irctc payment on your merchant side my debit card i have i have ticket not book but not credit my bank account balance i have send txn number
1 [protected] 20-Nov-2018 570.00 zkpy refunded 22-Nov-2018
This amount is refund irctc but not credidt my account

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D

Dipak Sethi

from Mumbai, Maharashtra

Nov 28, 2018

Sir PNR number is [protected] and not returned money PLZ Sir help me

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J

Jagpreet Dahiya

from Delhi, Delhi

Nov 29, 2018

Hi Team,

I forgot my User ID and Password for IRCTC however I remember registered email ID [protected]@yahoo.com. Please help me out to retrieve the details.

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Used google tez to references :-

Date :- 17 nov 2018; 11:14 am
Google transaction id: cicagkdco6hrtw
Upi transaction id:[protected]
Amount: 440.49

The transaction was successful from my end but no ticket was booked. Not a problem but my money has not been auto refunded.

The irctc id is puran198
It was used to configure the ticket and when payment was done through my upi it got successful but no ticket issued.

Please provide a speedy resolution.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Nov 27, 2018

Updated by 2097Ravi There was no status o[censored]nsuccessful ticket either in my IRCTC APP but however this money is deducted as shown in the picture evidence. Please help me out.

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Address: Bangalore, Karnataka

Website: irctc

The train 7603 (Kcg-kjm) reached the destination (Kjm) 4 hours 45 minutes late on 26- nov-2018. It is supposed to reach krishnarajapuram by 6:00. But it reached at 10:45, because of which i could not reach my work place on time and was forced to take a leave. I frequently travel by this train and noticed that this special train never reaches its destination on time. This causes great difficulty for all the employees on monday mornings, who should be heading to work. I would like to lodge a complaint against the train timings - constant failure of the related crew to meet the schedule. If indian railways could not stick to the scheduled timings, please change in the train time table. (Displaying scheduled arrival as 10:00 could be helpful). It is shameful that the train has never reached krishnarajapuram by 6:00 even for once, from the day it was introduced. My humble request for indian railways — please do not fool passengers with lousy time tables. That seriously effects our work hours.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

RAMESH KUMAR BAIS

Nov 26, 2018

My name -Ramesh Kumar bais

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S

shan patil

from Nagpur, Maharashtra

Nov 26, 2018

Dear Sir,
I had booked ticket from Reniguntha to Khurda jaction PNR No.[protected] Tranin No.12864 but I had cancelled the ticket due to some problem

as per status you have been refunded freight on 19/11/2018 which did not received in my A/c till the time.

Shankar Patil
[protected]
[protected]@gmail.com

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A

Asif khan RAAZ khan

from Noida, Uttar Pradesh

Nov 26, 2018

Dear IRCTC,
Head office.

Respected sir, I have forgotten password (user ID-Cooler00, email- [protected]@gmail.com.but it's have me)and many days demand to help from IRCTC care yet no response there.and second issue no message receive on mobile ([protected]).
So, please help me on this matter.
Regards,
ASHIF KHAN.

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J

Joy Hazra

from Hyderabad, Telangana

Nov 26, 2018

My name joydev hazra. Tikit transaction failed bt amount not refund IRCTC., Transaction ID-[protected] train name East Coast Express date 12/11/18. Secunderabad se Kharagpur... Plz check this and refund my amount plz plz

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V

Vivekalpana Bhatt

from Imphal, Manipur

Nov 27, 2018

Sir my irctc id is blocked please open my id

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Paid for things and the items weren't delivered at the expected date. Couldn't wear the things i ordered for the occasion due to delayed delivery and pathetic customer service, this app is waste of money, no customer support email id and no response to calls, the number on website doesn't work. Worst service paid for things and the items weren't delivered at the expected date. Couldn't wear the things i ordered for the occasion due to delayed delivery and pathetic customer service, this app is waste of money, no customer support email id and no response to calls, the number on website doesn't work. Worst service

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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pankaj68mishra

from Indore, Madhya Pradesh

Nov 26, 2018

Dear sir, madam i was travelling on sampark kranti from banglore to bhopal, in train i have took 3 to 4 items inclueded food item every thing was unhealthy and they were taking money from us much more than prescribed mrp.date :18-11-18

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Address: Munger, Bihar, 721301

Sir,
I used upi transaction through paytm for recharging r wallet o[censored]ts mobile app (Under irctc) on 25th november 2018. But at first and second attempt money is not credited to my r wallet. Later bank statement shows money debited twice 100x2 rs.200. Money debited from bank account twice but it is not credited in r wallet for two transaction. Uts app registed mobile number [[protected]].
Kindly do the needful.
Thanking you.
Yours faithfully

Sourav ghosh

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Nov 27, 2018

Updated by sourav_kgp Thank you. Amount Rs 200 has been added R wallet.

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K

Kannanvga

from Coimbatore, Tamil Nadu

Nov 26, 2018

Respected Sir,

I tried to book 2 tickets through IRCTC app.. but unfortunately booking failed because of ticket shortage but money debited from my bank account.Please refund my cash..
Transaction ID: [protected]

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Hi,

Booked ticket on irctc on 11-nov-2018 using sbi net banking pay amount debited inr 3865 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The message revived from my bank as below:

Tank you for using state bank internet banking. Reference no. For irct railway ticket book transaction of rs 3877.78 debited from a/c *8222 on 25-nov-18 at 10:34am is igaevfmmt3.@

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Anwer Ibrahim

from Agra, Uttar Pradesh

Nov 26, 2018

Sir my ticket transaction id is [protected] I booked tatkal ticket on 4th October 2018 from ALJN to PNBE on Magadh Express my money was deducted but ticket was not booked I waited 15days still my money is not refunded.

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K

kamisettyyelliahvikram

from Bhimavaram, Andhra Pradesh

Nov 26, 2018

Sir have booked ticket to travel from nsdl to Amritsar with PNR No: [protected]. As train was late I haven't traveled hence I requested for refund... But I am getting cr repudiate... Kindly see to it that my refund is initiated ... Sir

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V

Vignesh PS

from Chennai, Tamil Nadu

Nov 27, 2018

IRCTC Ticke was cancelled on November 1, 2018 and I still haven't received refund, but refund shows credited to zaakpay. Please credit amount to my bank account.

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Address: Palakkad, Kerala, 678004

Regarding refund amount of rs.4785.00
Pnr no.[protected]
Train no.12432 (Trivandrum rajadhani)

Date of journey 18/11/2018
From h. Nizamuddin to shornur jn.
Class third ac.
Ticket booked on 5.10.18 15.36.36 hrs.
No. Of passenger : 2
Old ticket no. 54809209.
Cancelled on 14.11.2018 at 11.58.55 noda 539 01
Cancelled ticket no.15187596.
Amount paid through credit card *2074
Rs. 5165.00 less:- can fee. Rs.380.00
Balance refund rs.4785.00
Kindly verify and credit my bank account at the earliest.
Arunachalam t v
Mobile no. [protected]/[protected]
Email: [protected]@yahoo.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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[email protected]

from Coimbatore, Tamil Nadu

Nov 26, 2018

I m a user of ictct i have an account on irctc web site from a long time. i book many ticket without any problem. but from last a month on my account page booked ticket history, tds details etc. not shown by irctc. so i m confuse about this,

i want to show my booked ticket history etc. details

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S

Srinivasan Venkatakrishnan

Nov 26, 2018

Hello,

My User Id is srinivasanv1. I have no received my mobile OTP after several tries. My phone is +44 [protected].

Can you please check the issue and send my OTP for completion of registration?

Regards,
Srinivasan

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R

Riki9012

from Pune, Maharashtra

Nov 26, 2018

I have booked retiring room at CSTM but I could not received confirmation message on mobile or email.Kindly please arrange to send me ticket.pnr is [protected] THANKS.

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T

tsuke tt

from Surat, Gujarat

Nov 26, 2018

I have booked tickets of rupees 400/- on 1st nov 2018 using my SBI debit card

400/- is deducted but ticket not booked & i didnt get any refund yet ...

ref. :- debit card OTHPG[protected]IRCTC Delhi
pl refund my money ...

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Website: www.irctc.co.in

Irctc is the worst website i have ever seen in my life. U see the webistes of google and facebook. They are highly responsive. I m not saying that irctc must be of that level. But atleast it must be responsive in terms of designing.
Worst website. I m a developer and i can make a better website than irctc.
According to me, i think the server cant handle it. Website can be made nice if "bootstarp" used. I request indian govt. To appoint nice developers to do this task.
India needs to work on it. Totally disappointing...

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Address: Vadodara, Gujarat, 390011

Website: www.irctc.co.in

Hello sir,

I had booked the train ticket from kochuvali to howrah and boarding from vadodara in dehradun express (22659) on 26 february 2018 for date 27 april 2018. I have filed the tdr against pnr [protected], transaction id [protected] on 27 april 2018, 12:12pm. Already over 200 days, but till now no refund came from irctc.

I have done many times mail & call to irctc customer care centre but no body is giving me the reason to hold the tdr amount. Still when i login my irctc a/c there is cr regitered.

Kindly take a necessary action as per the irctc rules.

With best regards
Irctc id - neemadeep
Register mobile: [protected]
Register mail: deep. [protected]@gmail.com
Neema devi w/o deep chandra
Contact no. [protected], [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Dec 19, 2018

Updated by deeppiplia Hello sir,

I had booked the train ticket from kochuvali to howrah and boarding from vadodara in dehradun express (22659) on 26 february 2018 for date 27 april 2018. I have filed the tdr against pnr [protected], transaction id [protected] on 27 april 2018, 12:12pm. Already over 200 days, but till now no refund came from irctc.

I have done many times mail & call to irctc customer care centre but no body is giving me the reason to hold the tdr amount. Still when i login my irctc a/c there is cr regitered.

Kindly take a necessary action as per the irctc rules.

With best regards
Irctc id - neemadeep
Register mobile: [protected]
Register mail: deep. [protected]@gmail.com
Neema devi w/o deep chandra
Contact no. [protected], [protected]

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There was a weblogic error red-popup when i booking tatkal train ticket today. But it still allowed me to make payment stage. However, after payment from bank website, when it returned to irctc website, i was shown make payment section again instead of transaction successful.
Whereas the amount has been deducted from bank account.
No ticket in sight. This happened twice!

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Address: New Delhi, Delhi, 110062

What the hell is with the irctc. After updating the website its feel like they deliberately supporting the agents. I tried two days to book tatkal ticket, the moment i enter the captcha it starts saying it is wrong. I did three times and in attempts it saying the same thing. And after few when the seat is not available then everything becomes normal, the captcha was perfect. I clearly understand that they selling the agent ship at the cost of 7000 and the agents are their first priority and that the website is showing clearly. Then why the hell they have given the ticket booking option to normal customers. Worse and pathetic services i have ever seen. On the name digital, they are just a money making the machine.

They earn money from agents.
From the customers
On the name of processing fees while booking and cancellation of tickets even when they cancel that.
Lots of google ads.
Third-party ads.

For god sake!! Provide better service don't put a stigma on worlds 2nd largest railway network.

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Address: 122002

Website: irctc.co.in

Tdr rejected by irctc by mentioning that the person traveled as per the chart, however the the passenger did not travel.

So when the passenger did not traveled how can the chart show that the passenger has traveled, this is either fault from the team handling the tdr complaint or from the ticket collector who allotted the seats to someone else and mentioned that the passenger traveled. So i want to challenge this tdr rejection and request for the complete refund.

Date of travel booking[protected]
Pnr number - [protected]
Date of tdr rejection[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 113

irctc refund amount did not received /? transaction id 100001523231979 ticket id:-2312760

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charged extra

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cash refund issue

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i haven't received the money yet to my account.

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to correct wrong email id by mistake while applying for irctc account

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money deducted twice for a single ticket.

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i'm complain about refund that is to be given to me

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refund amount not credited

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tdr filed but not considered

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money not returned

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4:45 hrs late arrival of train (7603 - kcg-kjm express)

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indian helpline care no 7384137036

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money deducted from bank account but not credited on uts app r wallet

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money deducted but irctc website shows pending from bank end

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refund requested for.

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bad designing

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tdr amount hold from april 2018 (tdr refund issue)

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ticket not booked but amount deducted

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irctc is just a money making machine

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fraudulently tdr rejected by irctc

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