Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I with my younger brother supposed to travel from jat to dli vide our confirm ticket having pnr no.[protected] through shalimar express train no. 14646 scheduled at 09 pm, were informed by vkiramsa (Irctc message informing system) at 03.02 pm on same day that the said train has been cancelled due to unavoidable circumstances. Subsequently, we took alternate arrangement to travel from jammu to delhi. While travelling i got again a message from vkiramsa (Irctc message informing system) at 08.59 pm that train is running in normal position but due to earlier message we had already taken alternate way and it was almost impossible to any one to catch the said train in just a span of 1 minute.

I suppose to have refund of my full amount of tickets in above circumstances.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

S

Shivaji Chaphe

from Bhusawal, Maharashtra

Nov 20, 2018

Mobile number and email registered with irctc but forgot user id and password. My mobile number [protected] and email registered with irctc when I login chaphe OTP not received on mobile number [protected] OTP on mobile OTP gone ******0198

Reply

U

Utkarsh Devkule

from Pune, Maharashtra

Nov 20, 2018

I booked eticket from solapur to mumbai on 25/10/2018 with pnr no [protected] and mumbai to solapur on 26/10/2018 with pnr no [protected] both ticket was waiting list not confermed it amount is not refunded yet

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I have tried to book ticket to thane (Mumbai) on 13/11/2018 and the amount rs.1715.98 has been debited from my account but no tickets were issued and the amount has not yet been credted to my account so far.
The transaction details are furnished below.
Transaction id [protected] for rs.1715.98 dated 13/11/2018 from calicut to thane. Passengers m. J. Philip 65 year and marykutty philip 63 year tain no.16346
Kindly resolve the issue at the earliest.

Yous faithfully
M. J. Philip

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

R

Roshan Malkar

from Mumbai, Maharashtra

Nov 20, 2018

Totally third class network provided by irctc network server... Every time when booking tatkaal ticket network is slow down and login expired.. Plz kindly provide proper service. Other wise every one says irctc is corrupted

Reply

M

[email protected]

from Jagraon, Punjab

Nov 20, 2018

I booked ticket yesterday from Hoshiarpur to Delhi, payment deducted from my a/c but ticket not booked

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I have tried to book ticket to thane (Mumbai) on 13/11/2018 and the ticket amount rs.1715.98 has debited from my account but ticket has not issued. I have checked with irctc site for refund details and it is shown the amount has received from my bank but it is not yet credited so far. Usually it takes 3 to 4 days for refunding the amount but already 6 days has elapsed till dates. Kindly look into the matter and credit the amount at the earliest.
My transaction details i s given below.
T id [protected] rs.1715.98 dated 13/11/2018 train no.16346 passenger name : m. J. Philip 65 year and marykutty philip 63 year

Faithfully m. J. Philip

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

S

Saravanakumar Sevagan

from Madurai, Tamil Nadu

Nov 20, 2018

I am not able to sign up with my Gmail id which is [protected]@gmail.com. I don't know what is the exact problem with this account.

Reply

S

Simran Gour

from Guna, Madhya Pradesh

Nov 20, 2018

I have booked my tickit through irctc and the tickit was not booked it has written not responded by bank but my amount was deducted it's beed 4 days no amount is been refunded

Reply

S

satishsanas

from Mumbai, Maharashtra

Nov 20, 2018

How to chainge my email id on rictc

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Ive booked the ticket and cancelled it due to some reasons.
I haven't received the money yet to my account.

Ticket details
1)
Transaction id: [protected]
Pnr number: [protected] train no: 13021
Train name: mithila express from station: howrah (Hwh) to station: raxaul (Rxl)
Date of journey: 3 nov 2018 class: 3a

Date of booking: 6 jul 2018 total ticket fare: rs 1000

Refund details
Cancelled date: 31 oct 2018 refund amount: rs 810 refund status: refunded
Refund date: 1 nov 2018

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

R

Rajesh Valavala

from Chennai, Tamil Nadu

Nov 20, 2018

I unable to close the drop down when i use TAB button to select different drop downs (like Trains, Holidays, Flights). when i navigate to next page also i am getting that drop down.

Open website-use TAB button-try different drop downs.

Reply

I

Ishani Basu

from Kolkata, West Bengal

Nov 20, 2018

I had canceled my ticket through the IRCTC app on Train no. 12246 Duronto Express from HWH-YPR on 21.10.18 via net banking . The cancellation ID is [protected]. I have still not received my refund today. It has been 20 days, why the unnecessary delay?

Reply

R

Ramakrishna Bhasker

from Kaikalur, Andhra Pradesh

Nov 20, 2018

[protected] I traveled in sapthagiri express from Chennai to Tirupati. D1 coach 53 to 60 we booked. The seat was tarred. Seats are in very bad condition. It was very uncomfortable travel. Please do the good service for travellers. I am enclosing the photos. Please refer attachment. Train number 16057.

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Website: Irctc.co.in

Whoever thought of adding this 'disha'.. A online assistant.. Is a very stupid person. This keeps popping on the mobile screen while booking ticket on mobile and does not gets closed by clicking the close button several times... Which makes entering correct credentials to log in a very tough task.. One needs to enter user id & password twice or thrice to successfully log-in... Due to which rail ticket booking on mobile has become more time consuming & irritating

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

K

kiran babu.p

from Nagpur, Maharashtra

Nov 20, 2018

IRCTC Website is not opening to users those who registered in it, while logining in this website it says user id invalid while typing correctly.it is very hard to book ticket in IRCTC.They shows new website but it's not opening, it's still loading. Passengers are losing their time.

Reply

D

DOLLY SAVLA

from Mumbai, Maharashtra

Nov 20, 2018

Respected Sir,
I have Forgotten my Username of IRCTC Account and Railway Enquiry Staff are not resolving my issues and my tickets had booked by that account of 16 November 2018
My Registered Email ID and Mobile Number is [protected]@gmail.com and [protected].

Plzz Help me resolving the issues

Thank you.

Reply

S

Smitad28

from Pune, Maharashtra

Nov 20, 2018

I want to reset my password as i forgot the same. but while resetting password it demands OTP for verification. I receive message that OTP has been send on your registered mobile number, but it doesn't receive so that i cant go ahead for further process.
my railway login id is - smitad28
Mobile Number - [protected]

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560064

Website: Irctc

I not received my refund amount. Refund id - [protected], train 12296- sanghamitra exp., journey date 10/11/2018, cancellation date 10/11/2018, booked through irctc app, in my irctc mobile app its showing as refunded in my account but i not received any amount rs. 2100/-, total fare for my ticket is rs. 2165/-, refund amount is rs. 2100/- which i not received yet.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ghaziabad, Uttar Pradesh, 201002

Website: www.irctc.co.in

My name is urvashi mishra. I try to book a ticket from irctc but was unsuccesful. Kindly help me to get the refund from irctc. Below are the details:

Transaction id:[protected] transaction date:10 nov 2018
Harpalpur (Hpp) to h nizamuddin (Nzm)
Transaction amount: 1130.0
Payment status: late response from bank on 10 nov 2018
Payment failure: no response from bank

Train name: kurj nzm exp train no.:22447
Boarding station:harpalpur boarding date: 11nov2018
Quota:tatkal (Tq) class: third ac (3a)

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400703

Website: irctc.co.in

I booked 3 tickets routing from Dadar (DDR) to Samakhiali (SIOB) dated 10/11/2018. And also return tickets from Samakhiali (SIOB) to Dadar (DDR) on 11/11/2018.
But i cancelled 3 tickets dating 10/11/2018 & 1 ticket dating 11/11/2018. Here are tge details of the tickets:

Date of booking: 17/09/2018
Date of journey: 10/11/2018
Train No: 19115
PNR No: [protected]
No of tickets booked: 3
No of tickets cancelled: 3
Date of cancellation: 08/11/2018
Amound of refund: Rs. 960
Destination: Dadar to Samakhiali

Date of booking: 17/09/2018
Date of journey: 11/11/2018
Train No: 19116
PNR No: [protected]
No of tickets booked: 3
No of tickets cancelled: 1
Date of cancellation: 08/11/2018
Amound of refund: Rs. 320
Destination: Samakhiali to Dadar

This is my 3rd complain about not receiving the refund on time. Please do something about it asap.
Thankyou.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Krishna, Andhra Pradesh, 843107

Sir train no 12511 date 16/11/2018 caterer will sell veg lunch in 120 Indian rupees. All qty in food is less than other train service. We are not understanding how to increase the rate of veg lunch. other train vej lunch rate is not more than 90 rupees.my pnr is [protected].Sir please take necessary action against this train caterer service. We are always facing this type of problems.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear Sir,
I added Rs. 1100 in my UTS R-Wallet of IRCTC on November 16, 2018 through my SBI debit card. The money got deducted from my bank but not added in R-Wallet of SBI. I made the payment at 09:13 am on November 16, 2018. Kindly look in the matter and provide me refund as soon as possible. Also the customer care department o[censored]TS is not replying properly. I have attached all the proofs.
Thanks a lot
My details:
Contact No. : [protected]
Email-id : [protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am not recieved refund from irctc for cancellation of tickets from shri ganganagar (Sgnr) to bhopal (Bpl) dt. 30.10.2018 & date of cancellation 26.10.2018 trnz id: [protected] train no. 12486 pnr: [protected], booking amt. Rs. 540.68 after cancellation amount to be recieved:- rs. 420.00, but not recieved till date. Name: omprakash chhugani, age - 25 years, male.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chhindwara, Madhya Pradesh, 411028

I had filed the tdr as the train was late for more than 3 hours at our boarding station. We don't want to travel in delayed train and hence we took alternative path to reach the destination. So all below condition satisifies:
1. Train was late for more than 3 hours at our boarding station.
2. We did not travel by the revervation/train.
3. Tdr was filed within 2 hours.
There is no reason provided for the tdr rejection. Looking for the refund or the valid reason for rejection.

Details:
Pnr: [protected]
Journey date: 09-nov-2018
Tdr reason : train late more than three hours and passenger not travelled.

Tdr status : cr repudiate

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir, i juat cancelled my ticket and its about 1 week i can't get refund pnr [protected] and transaction id [protected]
Settlementid [protected] rfnd amt 1605.0 sir plz help me i can't get my money plz help me to get my money back...
Ticket id:-2186873
Train no -12450
Journey date - 9- nov-2018
Cancelled date -9- nov-2018
Irctc shows me that he gives me refund but actual refund not goes to my account plz help me sir

Feb 28, 2019

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

A

Abhi Desai

from Mumbai, Maharashtra

Nov 16, 2018

Hello sir
When ever I open my IRCTC app it showing unable to retrieve my data
Pls help thanks
I want to go to jabalpur pls sir pls help
[protected]

Reply

A

arun411

from Banda, Uttar Pradesh

Nov 16, 2018

Train canceelrd but railway no entered in irctc website.so refund not recdTRAIN VARANASI -KHAJURAHO LINK EXPREES FROM 15-6-18 TO 26-7-18 and KHAJURAHO- VARANASI LINK EXPRESS FROM 14-6-18 TO 25-7-18 MY PNR NO-[protected] AND [protected]

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Website: irctc

I booked 3 ticket from ludhiana to panipat in 12716/ASR NED EXPRESS on 14th november and payment was done by sbi debit card but in ticket status it shows payment pending from bank end i am confuse its cancelled or process going on
Transaction ID-[protected]
Reservation ID: [protected]
Train No./Name: 12716 / ASR NED EXPRESSTicket Type: E-ticket
From: LUDHIANA JN (LDH)08 Dec 2018 To: PANIPAT JN (PNP)08 Dec 2018 00:00 Hrs
Booking Date: 14 Nov 2018Vikalp Status: No
Boarding Station: LUDHIANA JN (LDH)Date of Boarding: 08 Dec 2018 00:00 Hrs
Quota: GENERALClass: SL
Ticket Charge: 496.47Service Charge: 0.0
Bank Name: State Bank of India

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: IRCTC

Hi,
Since 3days, i am unable to login to irctc website account on desktop. But i am able to login through mobile app. It says "bad credentials" i have tried changing the password. The new password is working on irctc mobile app but not working on the website. I have tried clearing off my cookies, cache & tried from another browser too.

User id: anudeepr
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

P

PARMINDER SINGH KOHLI

from Allahabad, Uttar Pradesh

Nov 15, 2018

I have trying to book tatkal since 5 days !!
Each time the payment gateway opens I am not able to receive OTP (u will recieve it around 10:15 am busy)andnce the ticket geta booked and we make fool of ourselves believing we can do that one thinklgnon our own !!

Reply

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

On 15th november 2018 i booked a tatkal ticket from chhapra to sealdah station from my debit card. Amount is diducted but ticket is not done and i had got a massage on my phone :your account is debited with inr 440.00 on[protected]:06:47
Info:pur/irctc/delhi/irctc/seq no 899841. Call [protected] (If in india) if you have not done this transaction.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 421503

Website: IRCTC

My pnr -[protected] cancelled on 27 oct 18 and received sms that re fund process ed on 29 oct 18 and will be credited in 6-7 working daya.
But after 20 working days also re fund not credited to bank.
I went to bank but no refund txn id [protected] received at bank.
I complaint to irctc vide ticket no. 2104730 and 2150963 but no action taken by irctc
Please process my refund of rs5320.

Nov 15, 2018

Complaint marked as Resolved

Thank you

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir,
While I am trying to recharge my r wallet it takes two times to add money but got recharged only once and the money got debited from debit card two times.
So I humbly request you to initiate the process of refund money which got deducted from my bank.
Thank u sir.
So i here by provide my account details
Ac id:Sai3122
Please make actions fast and kindly reply.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Nov 15, 2018

Updated by Sai Sainatham I have not received any reply from irctc...,
The problem is not solved yet

Nov 16, 2018

Updated by Sai Sainatham Thank you...! Money is credited in r wallet

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 797112

Website: Www.irctc.com

Sir, i one of my nearby shop keeper used my pan, aadhar n made irctc id at that time we used to be friends, but now a days i don't want him to use irctc id in my name, so i want to decativate irctc id used by him as soon as possible, he is using my pan, aadhar, so i don't want him to be used anymore. He bought irctc id under the smartshop, and his shop name is homelite.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir i had done transaction through irctc connect app for booking train ticket on 07/08/18. Through net banking. My account is debited with sum of rs 676.80/- same time but e-ticket not generated.
My money is not refunded till date. I have tried to call irctc customer care but not they replied that your money is not credited in irctc.

Date of booking-07/08/2018
Transaction id-[protected]
Amount-676.80/-
Mode of transaction-via net banking
Bank-sbi
User i'd irctc connect-mujjain985

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

S

Shushant Keshari

from Delhi, Delhi

Nov 15, 2018

Respected sir
I had cancelled my ticket on 25 oct but did not refund till now pnr no. is [protected].
I talk several times to irctc helpline no. But they did not give any positive response and said refund has done in your account please help me sir.
Thanks you
Shushant Keshari
[protected]

Reply

L

Lokesh GUDLA

from Guntur, Andhra Pradesh

Nov 15, 2018

Sir I had booking tatkal ticket in irctc on 8/11/2018 in mobile app. But that ticket transaction had failed but money is debited from my account
So please credit my refund amount
Transaction id [protected]
Amount 465.49
Bank name state bank of india
Ifsc code SBIN0011104
A/c no
.[protected]

Reply

S

sam@18882

from Nagpur, Maharashtra

Nov 15, 2018

Dear sir
I have booked my rail ticket dt 29.10.2018 using SBI DEBIT CUM ATM CARD, I didnt got any information about the ticket but money is reduced from my account no.[protected] . I want my money back.
sir kindly do me the favor. thanking you
sameer Vijay deshpande
A/C No. [protected]
SBI Main Branch Akola
sir plz my mony back my account

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 115

wrong information provided by vkirsmsa (irctc message informing system) resulting into missing of train

Post your Comment

train ticket cancelled amount not refunded

Post your Comment

cancelled ticket refund not credited to account

Post your Comment

didn't receive the refunded amount for cancelled ticket

Post your Comment

disha online assistant

Post your Comment

I not received refund amount

Post your Comment

transaction failed.. money debited from my account but ticket not booked

Post your Comment

not received a refund

Post your Comment

food selling on extra rate by caterer

Post your Comment

uts r-wallet amount not credited

Post your Comment

refund not received from irctc for cancellation

Post your Comment

tdr - cr repudiate

Post your Comment

I have not received the refund yet of my cancelled ticket

Post your Comment

payment was done but ticket status show payment pending from bank end

Post your Comment

only mobile app login working. website login not working.

Post your Comment

irctc ticket/amount is deducted but ticket is not done

Post your Comment

refund for cancelled ticket not credited

Post your Comment

regarding r wallet money refund

Post your Comment

other person using irctc id on my name

Post your Comment

refund of money of failed transaction

Post your Comment

Related businesses