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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 115

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U
urvimish
from New Delhi, Delhi
Nov 17, 2018
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Address: Ghaziabad, Uttar Pradesh, 201002
Website: www.irctc.co.in

My name is urvashi mishra. I try to book a ticket from irctc but was unsuccesful. Kindly help me to get the refund from irctc. Below are the details:

Transaction id:[protected] transaction date:10 nov 2018
Harpalpur (Hpp) to h nizamuddin (Nzm)
Transaction amount: 1130.0
Payment status: late response from bank on 10 nov 2018
Payment failure: no response from bank

Train name: kurj nzm exp train no.:22447
Boarding station:harpalpur boarding date: 11nov2018
Quota:tatkal (Tq) class: third ac (3a)
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    H
    hemita shah
    from Mumbai, Maharashtra
    Nov 17, 2018
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    Address: 400703
    Website: irctc.co.in

    I booked 3 tickets routing from Dadar (DDR) to Samakhiali (SIOB) dated 10/11/2018. And also return tickets from Samakhiali (SIOB) to Dadar (DDR) on 11/11/2018.
    But i cancelled 3 tickets dating 10/11/2018 & 1 ticket dating 11/11/2018. Here are tge details of the tickets:

    Date of booking: 17/09/2018
    Date of journey: 10/11/2018
    Train No: 19115
    PNR No: [protected]
    No of tickets booked: 3
    No of tickets cancelled: 3
    Date of cancellation: 08/11/2018
    Amound of refund: Rs. 960
    Destination: Dadar to Samakhiali

    Date of booking: 17/09/2018
    Date of journey: 11/11/2018
    Train No: 19116
    PNR No: [protected]
    No of tickets booked: 3
    No of tickets cancelled: 1
    Date of cancellation: 08/11/2018
    Amound of refund: Rs. 320
    Destination: Samakhiali to Dadar

    This is my 3rd complain about not receiving the refund on time. Please do something about it asap.
    Thankyou.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      S
      sumit kumar kumar
      from Hyderabad, Telangana
      Nov 16, 2018
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      Address: Krishna, Andhra Pradesh, 843107

      Sir train no 12511 date 16/11/2018 caterer will sell veg lunch in 120 Indian rupees. All qty in food is less than other train service. We are not understanding how to increase the rate of veg lunch. other train vej lunch rate is not more than 90 rupees.my pnr is [protected].Sir please take necessary action against this train caterer service. We are always facing this type of problems.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        J
        jkvohra1975
        from Indore, Madhya Pradesh
        Nov 16, 2018
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        Dear Sir,
        I added Rs. 1100 in my UTS R-Wallet of IRCTC on November 16, 2018 through my SBI debit card. The money got deducted from my bank but not added in R-Wallet of SBI. I made the payment at 09:13 am on November 16, 2018. Kindly look in the matter and provide me refund as soon as possible. Also the customer care department o[censored]TS is not replying properly. I have attached all the proofs.
        Thanks a lot
        My details:
        Contact No. : [protected]
        Email-id : [protected]@gmail.com
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          O
          Omprakash Chhugani
          from Solan, Himachal Pradesh
          Nov 16, 2018
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          I am not recieved refund from irctc for cancellation of tickets from shri ganganagar (Sgnr) to bhopal (Bpl) dt. 30.10.2018 & date of cancellation 26.10.2018 trnz id: [protected] train no. 12486 pnr: [protected], booking amt. Rs. 540.68 after cancellation amount to be recieved:- rs. 420.00, but not recieved till date. Name: omprakash chhugani, age - 25 years, male.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            B
            Bhushan Dabre
            from Pune, Maharashtra
            Nov 16, 2018
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            Address: Chhindwara, Madhya Pradesh, 411028

            I had filed the tdr as the train was late for more than 3 hours at our boarding station. We don't want to travel in delayed train and hence we took alternative path to reach the destination. So all below condition satisifies:
            1. Train was late for more than 3 hours at our boarding station.
            2. We did not travel by the revervation/train.
            3. Tdr was filed within 2 hours.
            There is no reason provided for the tdr rejection. Looking for the refund or the valid reason for rejection.

            Details:
            Pnr: [protected]
            Journey date: 09-nov-2018
            Tdr reason : train late more than three hours and passenger not travelled.

            Tdr status : cr repudiate
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              M
              Mukulrtr
              from Pundri, Haryana
              Nov 16, 2018
              Resolved
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              Resolved

              Sir, i juat cancelled my ticket and its about 1 week i can't get refund pnr [protected] and transaction id [protected]
              Settlementid [protected] rfnd amt 1605.0 sir plz help me i can't get my money plz help me to get my money back...
              Ticket id:-2186873
              Train no -12450
              Journey date - 9- nov-2018
              Cancelled date -9- nov-2018
              Irctc shows me that he gives me refund but actual refund not goes to my account plz help me sir
              Feb 28, 2019
              Complaint marked as Resolved 
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Hello sir
              When ever I open my IRCTC app it showing unable to retrieve my data
              Pls help thanks
              I want to go to jabalpur pls sir pls help
              [protected]
              Train canceelrd but railway no entered in irctc website.so refund not recdTRAIN VARANASI -KHAJURAHO LINK EXPREES FROM 15-6-18 TO 26-7-18 and KHAJURAHO- VARANASI LINK EXPRESS FROM 14-6-18 TO 25-7-18 MY PNR NO-[protected] AND [protected]
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                S
                sachinkumar9719
                from Gurgaon, Haryana
                Nov 15, 2018
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                Address: New Delhi, Delhi
                Website: irctc

                I booked 3 ticket from ludhiana to panipat in 12716/ASR NED EXPRESS on 14th november and payment was done by sbi debit card but in ticket status it shows payment pending from bank end i am confuse its cancelled or process going on
                Transaction ID-[protected]
                Reservation ID: [protected]
                Train No./Name: 12716 / ASR NED EXPRESSTicket Type: E-ticket
                From: LUDHIANA JN (LDH)08 Dec 2018 To: PANIPAT JN (PNP)08 Dec 2018 00:00 Hrs
                Booking Date: 14 Nov 2018Vikalp Status: No
                Boarding Station: LUDHIANA JN (LDH)Date of Boarding: 08 Dec 2018 00:00 Hrs
                Quota: GENERALClass: SL
                Ticket Charge: 496.47Service Charge: 0.0
                Bank Name: State Bank of India
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  A
                  AnudeepR
                  from Hyderabad, Telangana
                  Nov 15, 2018
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                  Website: IRCTC

                  Hi,
                  Since 3days, i am unable to login to irctc website account on desktop. But i am able to login through mobile app. It says "bad credentials" i have tried changing the password. The new password is working on irctc mobile app but not working on the website. I have tried clearing off my cookies, cache & tried from another browser too.

                  User id: anudeepr
                  [protected]
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  I have trying to book tatkal since 5 days !!
                  Each time the payment gateway opens I am not able to receive OTP (u will recieve it around 10:15 am busy)andnce the ticket geta booked and we make fool of ourselves believing we can do that one thinklgnon our own !!
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                    S
                    sanjay roy sanjay roy
                    from Patna, Bihar
                    Nov 15, 2018
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                    On 15th november 2018 i booked a tatkal ticket from chhapra to sealdah station from my debit card. Amount is diducted but ticket is not done and i had got a massage on my phone :your account is debited with inr 440.00 on[protected]:06:47
                    Info:pur/irctc/delhi/irctc/seq no 899841. Call [protected] (If in india) if you have not done this transaction.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      P
                      ParagKulkarni
                      from Thane, Maharashtra
                      Nov 15, 2018
                      Resolved
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                      Resolved

                      Address: Thane, Maharashtra, 421503
                      Website: IRCTC

                      My pnr -[protected] cancelled on 27 oct 18 and received sms that re fund process ed on 29 oct 18 and will be credited in 6-7 working daya.
                      But after 20 working days also re fund not credited to bank.
                      I went to bank but no refund txn id [protected] received at bank.
                      I complaint to irctc vide ticket no. 2104730 and 2150963 but no action taken by irctc
                      Please process my refund of rs5320.
                      Nov 15, 2018
                      Complaint marked as Resolved 
                      Thank you
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        S
                        Sai Sainatham
                        from Naduvattam, Tamil Nadu
                        Nov 14, 2018
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                        Sir,
                        While I am trying to recharge my r wallet it takes two times to add money but got recharged only once and the money got debited from debit card two times.
                        So I humbly request you to initiate the process of refund money which got deducted from my bank.
                        Thank u sir.
                        So i here by provide my account details
                        Ac id:Sai3122
                        Please make actions fast and kindly reply.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Nov 15, 2018
                        Updated by Sai Sainatham
                        I have not received any reply from irctc...,
                        The problem is not solved yet
                        Nov 16, 2018
                        Updated by Sai Sainatham
                        Thank you...! Money is credited in r wallet
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                          N
                          Nozu
                          from Imphal, Manipur
                          Nov 14, 2018
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                          Address: 797112
                          Website: Www.irctc.com

                          Sir, i one of my nearby shop keeper used my pan, aadhar n made irctc id at that time we used to be friends, but now a days i don't want him to use irctc id in my name, so i want to decativate irctc id used by him as soon as possible, he is using my pan, aadhar, so i don't want him to be used anymore. He bought irctc id under the smartshop, and his shop name is homelite.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            D
                            Deepak Raj Ujjain
                            from Chennai, Tamil Nadu
                            Nov 14, 2018
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                            Sir i had done transaction through irctc connect app for booking train ticket on 07/08/18. Through net banking. My account is debited with sum of rs 676.80/- same time but e-ticket not generated.
                            My money is not refunded till date. I have tried to call irctc customer care but not they replied that your money is not credited in irctc.

                            Date of booking-07/08/2018
                            Transaction id-[protected]
                            Amount-676.80/-
                            Mode of transaction-via net banking
                            Bank-sbi
                            User i'd irctc connect-mujjain985
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Respected sir
                            I had cancelled my ticket on 25 oct but did not refund till now pnr no. is [protected].
                            I talk several times to irctc helpline no. But they did not give any positive response and said refund has done in your account please help me sir.
                            Thanks you
                            Shushant Keshari
                            [protected]
                            Sir I had booking tatkal ticket in irctc on 8/11/2018 in mobile app. But that ticket transaction had failed but money is debited from my account
                            So please credit my refund amount
                            Transaction id [protected]
                            Amount 465.49
                            Bank name state bank of india
                            Ifsc code SBIN0011104
                            A/c no
                            .[protected]
                            Dear sir
                            I have booked my rail ticket dt 29.10.2018 using SBI DEBIT CUM ATM CARD, I didnt got any information about the ticket but money is reduced from my account no.[protected] . I want my money back.
                            sir kindly do me the favor. thanking you
                            sameer Vijay deshpande
                            A/C No. [protected]
                            SBI Main Branch Akola
                            sir plz my mony back my account
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                              D
                              DILIP NARAYAN KULKARNI
                              from Solapur, Maharashtra
                              Nov 13, 2018
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                              Website: IRCTC

                              I had booked tickets on irctc portal on 29.10.2018 for the journey from
                              Shegaon to pune jn by using my visa card gateway axis bank. The transactions were failed and refund generated on 29.10.2018. However refunded amount has not been credited still in my account with bank of india
                              I have detailed the particulars of transactions as under

                              Trans. And refund id: [protected] amount - 2251.96
                              Dt.29.10.2018 trains no.12136 shegaon-pune journey dt. 12.12.2018

                              Trns. And refund id: [protected] mount-1125.98
                              Dt.29.10.2018 trains no.12136 shegon-pune journey dt.12.12.2018

                              Status shown :refunded but not credited to my account

                              Visa card - bank of india through axis bank
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Please help me to get my irctc password which I forgot
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                                S
                                sujeethzb
                                from Delhi, Delhi
                                Nov 13, 2018
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                                Dear sir/madam

                                I have booked the e-ticket through on line but now user id has been freezed hence request you to kindly consider the e-ticket cancellation request.

                                The ticket has been booked from delhi to jodhpur and vice a versa.

                                My user id is sujeethzb under which ticket has been booked.

                                Pnr no. - [protected]

                                Vineet gupta 37
                                Parul gupta 36
                                Priyanshi gupta 9
                                Devasmi bhatia 6
                                Smita nair 37
                                Devesh bhatia 38

                                Pnr no. - [protected]

                                Vineet gupta 37
                                Parul gupta 36
                                Priyanshi gupta 9
                                Devasmi bhatia 6
                                Smita nair 37
                                Devesh bhatia 38

                                I am unable to log in my old mail id and my old mobile number is also changed hence request you to kindly mail me on my official mail id sujeet. [protected]@icicibank.com. And mobile number [protected]
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                I have booked 3A ticket (Rs815.49) from coimbatore to madras (cheran express 12674) on 9th november 2018, money has been deducted from my account but transaction was failed. kindly process the refund for failed transaction
                                Sir.
                                I am unable to purchase the Rly. Tkt. from irctc site against the above prepaid
                                Rupay card. Please solve my problem as soon as possible.
                                Sir I had booking tatkal ticket in irctc on 8/11/2018 in mobile app. But that ticket transaction had failed but money is debited from my account
                                So please credit my refund amount
                                Transaction id [protected]
                                Amount 465.49
                                Bank name Zaakpay PG
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                                  Mahesh Karira
                                  from Bareilly, Uttar Pradesh
                                  Nov 13, 2018
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                                  I checked the bank statement but there is no credited entry for refund. Kindly look into the matter personally and credit the same in my bank account as early as possible.

                                  Pnr numbers:

                                  1) [protected]
                                  2). [protected]
                                  3). [protected]
                                  4). [protected]
                                  5). [protected]
                                  6). [protected]

                                  More than 15 days lapse but till date the amount not credited in my bank account.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Nov 13, 2018
                                  Updated by Mahesh Karira
                                  Refund amount not credited in my bank account as on today.
                                  [protected]
                                  [email protected] 's reply, Nov 6, 2018
                                  update IRCTC account
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                                    Prakashr Ravi
                                    from Mumbai, Maharashtra
                                    Nov 11, 2018
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                                    My one is [protected] and was traveling from chennai to pune.in the morning i took 2 idly and 2 vada costs rs.40. Both vada and oldies were very small in size and bad taste. Sambar was like child water without any taste.
                                    At lunch i took meals costs rs.120 which is like a price of star hotel. The food is not even worth for rs.30. What is the approved rate for meals and tiffin in irctc. Please tell me.
                                    Prakash
                                    [protected]
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      Rishav1802
                                      from Ranchi, Jharkhand
                                      Nov 11, 2018
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                                      So i booked a 2nd ac ticket in train no. 09308 boarding from patna jn to jhansi.
                                      The ticket was booked half hour before the arrival of the train in currently available quota.. And in a hurry my father typed his name 'deepak kumar' instead of my own 'rishabh kumar'. So when the tt came for checking the ticket he started bullying me seeing that i'm a student and i was forced to pay 2195 rs to get the seat.
                                      Therefore the total amount paid by me for the same seat had now become 1800 + 2195. The reason i was given was that i didn't have the id.. Although i had both the id's of me and my father and on my id it was clearly written s/o 'deepak kumar'.

                                      The name of the tt was b. K singh and he forced me to pay the amount else i would have to step ouy on the next station.
                                      Therefore i request i indian railways to look into this matter and do any possible action as soon as possible.
                                      Name - rishabh kumar
                                      Father's name - deepak kumar
                                      Pnr-[protected]
                                      Train no. - 09308
                                      Tt name - bk singh
                                      Contact no. - [protected]
                                      Journey date-11/11/18
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      Money is deducted from my paytm Savings account but not credited in uts mobile app . Wallet balance shown by the uts app is zero.I complaint the paytm then they told me that payment was successful .so its IRCTC 's fault
                                      I booked train ticket through irctc app. Trabsaction id is [protected]. Amount 1850/-, Actualrefund date22Oct 2018, settlement id is [protected] And bankrefund txn id ZP578a367b6f726. The refund is not credited to mybank account. Pls do necessary action.
                                      Am Genuine user for User ID arvkuku and my account has got suspended by error..

                                      I have kept user id as arvkuku because same is my organizational login id which is easy to remember..

                                      There is no proper response from [protected]@irctc.co.in to activate user id arvkuku.

                                      My Mobile Number is [protected]
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                                        shubham7255
                                        from Port Blair, Andaman and Nicobar Islands
                                        Nov 11, 2018
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                                        Address: Varanasi, Uttar Pradesh, 221005
                                        Website: ixigo app (www.ixigo.com/)

                                        Hello sir, i've booked a train ticket (Patliputra (Ppta) habibganj (Hbj) for 2 person including me to habibganj bhopal in agtl hbj spl, train no: 01666 on 8th july 2018, the train got delayed for more than 4-5 hours. So we decided to file a tdr, (Tdr filing date : 09-jul-2018 06:21:44 hrs) & we didn't travelled by this train, sir its been 4 months but didn't got any refund
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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