Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir,

There are already 7339 complaints submitted by different users. I don't know weather the authorities looks at the complaints or may be they ignore it. Still we believe in a positive change & justice to the common users. I always failed to book a tatkal ticket due to purposeful questions during bookings. Looking forward to positive action from a sensible person. Or else kindly shut off this service and give us another option.

Thank you

I have tried to book for tatkal tickets on 20th and 21st of october. Both the transactions are failed and the irctc was showing that amount was credited back paytm bank.. But it was not credited to my account.. The transaction id's of failed transactions on 20th and 21st of october are [protected] and [protected] respectively.. Please resolve my issue quickly..

Sir/madam,

I just tried to book a ticket at aranyak express (Train number 12885) for date of 22nd november from santragachi (Src) to garhbeta (Gba). I completed payment. Bank sent me payment confirmation message. But irctc shows payment failure and ticket not booked. This type of problem occurred earlier also at irctc. My irctc id is susenjit1
Kindly look into the matter.

Thanking you.

Susenjit mallick
Mob - [protected]

I have booked a retiring room at chandigarh railway station on 02.11.18 at 18:06 for 12 hrs but after payment irctc send me a confirmation message in which booking time is showing 02.11.18 at 06:06. Because of this station superintendent couldn't provide me retirng room. I had spend rs. 404 but couldn't got a retiring room. Kindly take necessary action please.

Sir my irctc user id is vikykashi, due to some technical problem i lost my email id registered to irctc account but now i'm unable to access my email id [protected]@gmail.com which is required to verify the irctc account.
I am unable to access my irctc account due to verification process.
Therefore i would like to request that please change registered email id from [protected]@gmail.com to [protected]@gmail.com.

Today i was trying to book my tatkal tiket in 2nd tier from indore to ddu in shipra express but due to conjetion in site ticket was not booked while rs 4990/- deducted from my axis bank account.

Account id: amalviya6742
My no. : [protected]
Date of booking and deduction: 02/11/2018
Train no. : 22911
Train name : shipra express

How i can get refund and when?

Sir with pnr no. [protected] i was supposed to get the my refund two times, now 7 days gone but yet i didnt get my refund...
The refund which was initiated on 22 was successfully credited in my account but the amount which was initiated on 25 is not credited in my paytm wallet..
Earlier i contact irctc customer care and they send me the confirmation mail that from irctc the amount was successfully initiated and ask me to show that mail to ur respective bank for refund..

""but when i contact my bank for the refund by showing the confirmation email which u were send they simply tolde that there is no refund initiated with this transaction id and told me to contact irctc for refund...
They they also told me that no refund amount has been shown with the same transaction id which u have sent to me..""

Repeatedly tried to book tatkal tickets (Ssm garib rath) but it kept telling that captcha is wrong even when i was typing correct captcha and eventually logged me out after few attempts of typing captcha.
I had to log in again and again and each time i tried booing ticket same error occurred (Wrong captcha). Eventually all the seats got booked.

These stupid irctc people just make website complicated and boast how faster they have made this stupid website. It all seems fine until it's tatkal hours. I had just booked normal ticket and everything worked fine and then i tried that tatkal booking where it wouldn't let me book.

I had booked a ticket on irctc on[protected]. But the ticket was not booked because of transaction failure. Amount of the ticket was deducted from my bank account. But after the failure of the transaction the amount was not refunded in my bank. Its been 1 week today and still the amount is not refunded by irctc. Please help me to get refund of my deducted amount. Will be thankful for that.

Ticket booking details from irctc:
Trasaction id - : [protected]
Total amount deducted : rs. 640.49

I have booked 1 ticket on 31st october transaction ID-[protected] in tatkal for 1st november ., transaction failed but money deducted from my paytm wallet . I have not got ticket but money deducted so I want my money to be refunded as soon as possible.paytm transaction id is-[protected]. The ticket was from KOAA to NJP ON 1ST NOVEMBER . Plz refund my money back.

I had requested to book online reservation between bdts to phugwara on 29/10/2018. And transfered money of rupees 2, 907.78 fro my state bank account against reference number [protected]igaequqkd3 dated 28.10.2018. But reservation were declined on account of not having lower birth which were requested on priority. As of today i have not yet received the refund amount of the same to my sbi account.
Please refund my money immediate.

I tried to book a ticket from ahmedabad to jaipur on 26-10-18 using the payment through gateway option, at that point i opted for the visa gateway powered by axis bank option, i completed the booking process using otp but after that, irctc displayed that my ticket has not been booked and the payment status for that is late confirmation received from bank.
Thus my humble request is to grant me a refund of the amount that is rightfully due.

Details of my booking are as follows:
Transaction id:[protected]
Ahmedabad jn (Adi) jaipur (Jp)
Transaction date: 26 oct 2018
Transaction amount: 1390.0
Payment status: late confirmation received from bank on[protected]
Failure reason: no response from bank

I have attached both the initial status just after booking and the status after 5 mins in png format below.

Booked ac dormatory at sealdah on 30.10.2018 for 14.11.18 08.00 hrs to 20.00 hrs. Rs.131.00 debited from my sbi account. Passangers details given as cnf d1h under pan acjpd2205m but under "retring room details" no details given and current status is shown "under process" when more than 28 hrs elapsed. Tid [protected]. Pnr:[protected]. Please help. Confirmed the booking and get the ticket printed.

Purushottam das dalmia. [protected].
31.10.2018

Booked nonac dormatory at sealdah on 30.10 for 14.11 20.00 hrs to 16.11.08.00 hrs on payment of rs.232.00 deducted from my account of sbi. Reservation confirmed vide tid [protected]. But ticket not printed.
Please get the ticket printed at the earliest. Pnr.[protected]. Ref: sdahrr1228374. Please help.
Purushottam das dalmia, [protected], acjpd2205m.

The train was 5 hrs late last date. And the food quantity served was very poor.
Earlier it was nice to travell on duronto. But now in all the catagories, duront is getting degraded. It was a very poor experience in travelling in such a high profile train. The passengers were frustrated and got very angry in the service. The waiter boys ask for tips at the end of every journey without providing proper service. Please look into the matter seriously.

I have an account in irctc.co.in (User name is udayareddy308). Unfortunately, i forgot my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I already got the mobile verification password by an sms. But, i can't get email verification password. Please send the email verification password in to my mail ([protected]@gmail.com) urgently or suggest another way to reset my account.

Name - dipeshhathiyani irctc user id - dh006 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong mobile number i have entered is [protected] my original correct number is [protected] kindly i apologise for entering wrong mobile number and support me to change the correct mobile number or change my irctc id by yourself

I was trying to book a ticket from ndls to ranchi in rajdhani express online from irctc portal. Every thing was processing well. They asked for the payment through different modes. I opted for netbanking payment through my icici bank saving account. The gateway i chose was through zaakpay bank. I kept on waiting. The amount of rs 5342.78 was deducted from my account but it did not transfer me back to tge ticket confirmatio
Section. The transaction failed and amount deducted vide bil/onl/[protected]/zaak pay/ 23101_zped for rs 5342.78 amount has not been refunded yet after transaction through irctc transaction id [protected] dated 22.10.18. I thought as usual the amount will be refunded within 48 hrs as usual. But after a week also i didn't get the refund. My transaction was shown in failed transaction section of irctc with the following remark
Failure reason: no response from bank
Request my said amount be refunded at the earliest.

My pnr number is [protected].
Check in date : 15/11/2018
Check out date : 16/11/2018
I have booked a double ordinary retiring room for 2 passengers in guntur station. Rs.285/- (Inclu. Tax) was deducted from my bank account, but i did not get any confirmation message or email. Even my e-ticket shows not confirmed.
The status of the ticket is given as under process.
Please respond as soon as possible.
Thanks and regards
Sreelekha

Hi,

Reg: The reason for the complaint raised, I did not get amount for the failure IRCTC transaction even 1 week. we need your help.

Please help me to get the refund Amount from IRCTC. Below are the details

Transaction ID: [protected]
Transaction Date: 22 Oct 2018
Transaction Amount: 1306.47
Payment Status: Pending From Bank End
Failure Reason: No Response From Bank

Regards,
Ramesh Balusu