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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 118

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S
sreenivasbhat pervela
from Hyderabad, Telangana
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retiring room not confirmed and payment settled

Address:517501
Website:irctctourism.com

Transaction id. [protected] - pnr - [protected]
Transaction id [protected] - pnr - [protected]
Transaction id [protected] - pnr - [protected]

I have booked retiring room/dormitory for the above pnr with the transaction ids. The payment was settled and deducted from my bank account. But i have neither received the booking confirmation nor the payment is refunded. Pleas arrange to confirm the retiring rooms/dormitory...
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S
Sudheer_twitte
from Hyderabad, Telangana
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irresponsible support team and website functionality

Address:110001
Website:www.irctc.co.in

Date: 10/10/2018
I'm a user of irctc and i have an issue related to user account and i tried to call the support team which was mentioned in the irctc website.

Those team is not at all responding and after a lucky call connecting they will not even talk to us and will hang up call immediately. They don't even know english basics, so they can't reply back. This wastes a lot of people time and it's disappointing services...
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V
Vijaykumar G V
from Mumbai, Maharashtra
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very low temperature of air-conditioning in train no. 12215 dtd.: 29.09.2018

I was travelling by the above train and i including many co-pasengers found the temperature very low. After the train started in the morning almost all passengers have to ask for their blanket and bedrolls. The first t. C. Was asked, nothing happened after his assuarance, in the afternoon second t. C. The same thing. The attendent said unless mechanic comes nothing can be done. Finally in the evening when some more passengers complained the...
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A
abhayrinkvermau
from Ahmedabad, Gujarat
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regarding extra debited amount refund request

Address:Bilaspur, Chhattisgarh, 495001
Website:www.air.irctc.co.in

I have booked a flight (Delhi to raipur) at 6 september 2018. While i was paying online my total payable amount was 4273. Suddenly error message came and amount 4273 got deducted but the transaction was not successful. Again i did a transaction and completed my booking successfully. I have request many times to irctc to refund my 4273 rs which was deducted first but they have not given me a satisfactory response. Even there toll free no is...
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A
ashok120787
from Pune, Maharashtra
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tdr not refunded

Address:827001
Website:www.irctc.co.in

Dear irtc,
I have filed a tdr request for pnr - [protected], registration number[protected], transaction id - [protected]
Train (12818 - jharkhand express) was running around 4hrs 30mins late and reached boarding station (Bksc) at 6:15pm (Actual departure time - 01:55pm), my next train was from hte to pune at 08:00pm (22846 - hte pune exp) so i opted out to travel through train and filed tdr request at 10:00 am (4hours...
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G
Gaurav5469
from Proddatur, Andhra Pradesh
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money debited but tickets not booked

Website:IRCTC

Dear sir /madam
I tried to booked ticket through irctc app by bhim upi my account has been debited amount rs 400/-upi ref no[protected]and in my bhim app status showing is approved but in irctc app its showing no response from the bank. My money has been debited but ticket not booked.

I request you to look into the matter as i urgently need to book ticket.

Hoping for the best....
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R
r2k2s
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

it shows "pending from bank end" while money deducted from account

Website:www.irctc.co.in

I booked a train ticket in 15273 (Satyagrah express) on 08/10/2018.
However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful yesterday only. Status is not still clear, so i can not book another ticket.
Booking transaction id - [protected]
Reservation id - [protected]

Paytm wallet transaction id - [protected]...
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D
damodarbiswal
from Angul, Odisha
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retiring room booking failed but money paid by bank.

Address:Cuttack, Odisha, 753003

Pnr [protected]. Booked retiring room through irctc at manmad. Money deducted from axis bank bank. But transaction failed. Tried again. Irctc showed on the laptop screen that "booking exists for pnr [protected]". Tried booking history. Did not find booking. Tried failed transaction. Did not find any mention. Checked mail. Found no mail from irctc about booking or failed transaction. No mobile message was also received. Kindly help....
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S
shahm74
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amount not refund or credited

Address:91

I complain again today before i complain on 27.09.18
Pnr [protected]
Lokshakti express 22927
Borivali to surat
Amount 245 rs.
Pnr [protected]
Lokshkti express 22927
Borivali to bharuch
Amount 380 rs.
I am waiting for your favourable action or reply to me.
Yet not credited amount in my bank account
Contact no [protected]
Email [protected]@gmail.com...
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K
Kumar Raju
from Nellore, Andhra Pradesh
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tickets not confirmed

Address:Hyderabad, Telangana, 500072
Website:IRCTC

Sir today {[protected]}, i booked two tickets from irctc, but i am not received my tickets, i paid amount through patym wallet andmy amount also debited, but my tickets are not confirmed and i talked to paytm wallet customer care, their are telling from my side, amount paid to irctc, contact to irctc customer care, so please return my money immediately,
My mobile number-[protected]
Transaction id - [protected]
I am...
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V
VigneshRaoB
from Coimbatore, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment "pending with bank"

Address:Hyderabad, Andhra Pradesh

Hello,
While making payment for a ticket, because of poor internet connection it showed "payment pending with bank side". Again i booked the same ticket and i booked it ticket successfully. But after that, the one which is pending with the bank side is not showing up anywhere (Booked history, last transaction, or failed transaction) in the website. But money got withdrawn from bank. Now i dont even have its transaction id to lodge...
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H
Haroon N Arshia
from Kanpur, Uttar Pradesh
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unauthorised and incomplete refund of ticket

I booked following two tickets in past week, there status was a waiting list as mentioned below. Why complete money is not refunded, i did not get the waiting cleared, why additional amount is deducted? Why should i pay the fine for booking if waiting is not cleared? Please, give me my money back. It didnt cancelled the ticket, i dont know why irctc cancelled it, though it was not cleared.

Thursday
20
Sep 2018br...
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M
manohar singh sindhal
from Jodhpur, Rajasthan
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refund not received

Address:Pali, Rajasthan, 306126

दिनांक 25/04/2018 को बनाया गया टिकिट चंडीगढ़ से जोधपुर 8/5/2018 को केंसल करवाया गया था जिसमे कुल 4 लोगो का टिकिट था | पीएनआर नंबर [protected] ट्रांजेकसन आईडी [protected] है गाड़ी संख्या 14887 कालका बाड़मेर...
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J
JimmyArora
from Hoshiarpur, Punjab
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refund status of pnr -4560520733

Website:www.indianrailways.gov.in

We wish to inform that your request for refund against pnr number [protected] for reason train diverted and train not touching boarding station., has been received and the reference no for this is :[protected].

The tdr refund case has been registered with[protected] on[protected]:21:17.082 and forwarded to the chief commercial manager/refunds null to process refund through enhanced coaching refund system of indian railways...
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A
anand26iitkgp
from Delhi, Delhi
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tdr repudiate although train route was diverted

Address:Patna, Bihar, 803213

Booked ticket in farakka express (13483) for journey on 26.09.2018 from barh to varanasi jn (Bsb). Pnr no is [protected]. Train route was diverted from boarding station. Tdr was filed on 26.09.18, 06:04:43 hrs with transaction id [protected] against the above ticket with reason 'train route was diverted and passenger didn't travel'. It was repudiated by irctc. Details of booked ticket and train diversion status from national train inquiry...
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P
parimala pratha
from Hyderabad, Telangana
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online booking system

I am a middle class person who wanted to book ticket online in irctc website. I have 5500 in my account. Ticket cost is 4400. Because of preference issue ticket was not booked but money got deducted. It is mentioned that u will receive in 7 working days. But tickets wont be available after 7 days. How can i book ticket without sufficient money in my card. This is very bad. If ticket is not booked they should give the money back immediately....
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Hi, i am from overseas and i had to pay to receive an otp to my mobile so that i can activate the irctc account. I needed this account to book train tickects. I paid once and several weeks later, as i did not get any positive response, i had to open another account with another phone number. I paid again. Now that my indian trip is also over and i never got the otp, i want my money back. Both of them. My user ids are kayals3 and ksingaranathan....
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D
DeepikaRajasekhar
from Macherla, Andhra Pradesh
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refund amount not credited to my account

Hi support team,

I done booking on 24-9-18 from hyd-adn of sc tpty sup exp and train n0:12732 wit pnr:[protected].

And i have cancelled on 25-9-18, it show me refund amount of rs.140 among total fare of rs.260.

Cancellation details:
Refund id:[protected]
Transaction no: [protected]
Refund status:sent_to_bank

Plz help me to credit the amount to my account.br...
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Website:Irctc indian rail login to use

Dear sir/madam
I am unable to login every time i try to do so i have a message from microsoft edge saying that your server says i am a mapps/client. Sometimes it just does not recognise me and says wrong details

. My system on my pc is windows 10.
I have been given an otp no
Also i have been given a mobile verification code code
As yet i have not been able to use these numbers as i cannot loginbr...
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A
AnishDubey
from Noida, Uttar Pradesh
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refund of deducted amount

Website:www.irctc.co.in

I tried to book a railway ticket from ndls to mzp. But due to some reason ticket did not book and amount deducted from my a/c. I am yet waiting for refund.

My ticket details is as below -

Transaction id: [protected]
New delhi (Ndls) mirzapur (Mzp)
Transaction date: 20 sep 2018
Transaction amount: 515.68
Payment status: late confirmation received from bank on[protected]
Failure...
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