Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
7956
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
995
down
486

Phone:
Phone:
up
294
down
192

Mobile:
Mobile:
up
292
down
153

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
7956
Pending
0
Resolved
227
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1929)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — to change mobile number

 pratheeshrn on Apr 10, 2019
Respected sir,
Iam pratheesh r nair, using irctc site since many years. I am facing a problem with activating mobile number. Iam in kuwait now, next week coming back to india after completing my four years service here. Since last 8-10 months i tried to activate my kuwait number but not getting otp for verification. No i wants to book some tickets, i didn't even log in my account, and i tried to log in by using otp code but my kuwait otp registration already had been pending so iam not able to. Now i wants to change back to my working indian number. My user name for irctc is maudol
My...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund amount not received

 Meenakshi Makharia on Apr 9, 2019
I have booked ticket from jammu tawi to ndls. Ticket was in waiting status and it got automatically cancelled.
Refund status is showing that amount has been refunded but i haven't received money in my account.
Refund amount :1730
Refund id : [protected]
Transaction date was 2nd april and it is already 1 week.

Please look into this and solve the issue asap....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — train got diverted and unable to file tdr

 Vijaym66866 on Apr 9, 2019
Hi,
I have booked the tickets from LTT to SBC. The train which i have booked (Train Number/Name: 11013 / COIMBATORE EXP) has been diverted and it was not reaching Bangalore. Hence we came in bus.
When I called customer care, they have asked to file TDR to get the money refund. Since then I’m trying to file TDR, but the site is not responding when I click on TDR. I have sent an email to "[protected]@irctc.co.in" for the same within the time line. but they have responded after the response time and asked to send it from registered email ID. As requested by them, i have sent again from...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — amount debited but irctc says pending from bank end

 [email protected] on Apr 9, 2019
I have booked a ticket with reservation id [protected] for train number 12116. The ticket was booked for the date 20th may 2019.
Amount of 1540.98 has been debited from my bank account but the booking is still pending. Please help me as i am unable to understand whether the ticket is booked or no. The payment was done through google pay and booking was done via irctc online portal....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — amount debited but ticket not booked

 pounraj092 on Apr 9, 2019
I have booked train ticket in online, the amount debited in my bank account, when i checked in my transaction list it showing “payment requested”.

Still i didnt get train ticket thru my mail also. The details as follows. Kindly give suggestion.

Irctc next generation eticketing system

Transaction id: [protected]

Pnr no

Train no./name: 12678 /bangalore exp

Date of journey: 17-april-2019

Date of boarding: 17-april-2019

Class: 2s

From: tirupur (Tup)
Complaint comments  Read comments Complaint category Insurance

Indian Railway Catering & Tourism Corporation [Irctc] — booked tickets for my old aged parents but got upper berths

 Sharan123 on Apr 8, 2019
I have booked 2 AC tickets for my father and mother (age 59 and 54). 71 tickets were available at the time, still I was assigned upper berths. I am worried about my parents. Who will climb and sit on upper berth for 30 hrs journey at the age of 60. I called the 24*7 customer care for help but no positive response. Kindly help me out.

PNR number: [protected]...
Complaint comments  Read comments Complaint category Travel Agents

Indian Railway Catering & Tourism Corporation [Irctc] — money not reflected in my bank account : irctc [Resolved]

 BAJJURI VENKATESH on Apr 8, 2019
Hi,
I've booked a jet airways ticket from irctc flights website on 14mar19. However it has been cancelled from the airlines side on 22mar19. Executives from irctc have contacted me through mail saying that amount will be refunded in full. I've checked in jet airways website to confirm that the ticket was indeed cancelled and it was cancelled. Hence i've given my ticket details to irctc executives. Received an acknowledgement mail from irctc. Have been waiting for the refund since then. Amount has not reflected into my account still. Can someone guide me through.

Attached...
Complaint comments  Read comments [2]Complaint category Airlines

Indian Railway Catering & Tourism Corporation [Irctc] — refund my money 840+180

 Arkesha Shah on Apr 8, 2019
Due to fake & unproper designed website of irctc, i faced very bad experience in irctc train of anand to mumbai bdts lok sakti
I had booked onlinetiket using irctc.co.in website of anand to mumbai bdts lok sakti on 14/3/19 in ticket they mentioned seats numbr 9, 10, 11 so i thought my ticket is booked and also transaction money of 840 also cut and payment receipt also generated so i also thought my ticket is conformed not in waiting list and journey date was 7/4/19 i was reached anand railway station at 10:0 pm lok sakti train arrived at 10:45 my father, my sister and my bhai went in to train...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [Irctc] — refund issue for cancelled ticket

 redif on Apr 7, 2019
Hi team,

I had booked two ticket with pnr no. [protected] and [protected] for 18th feb 2019 night tain. But i had cancelled tha same before 1 day that is on 17th of feb around 1 pm. And i got the message that ticket cancelled and refund will be in account and i got the email for the same also, that amount is refunded in account but there is no credit till date.

So on 28 feb 2019 i wrote to irctc for the same and till date i have been getting the only on reply as below. And since 27th of march which was my last mail there is no response at all. There are all ways asking...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — charged illegally for carrying computer without booking

 Amit8104 on Apr 7, 2019
I had 2 bag with 2 computer cartons while travelling from new delhi to yesvanthpur on 04/04/2019. The platform no.6 t. T. E caught me and fined for carrying computer worth rs 1360. They told charges are taken as commercial product for computers. Is carrying computer comes under commercial uses?? The deputy station manager at platform 6 also forced me to pay fine of 1360. His contact detail is [protected]. They have given me receipt for the same. Initially she asked me to pay fine of 2040 but later after nearly 3 hours waiting their she reduced the amount to 1360. I need solution for this and if extra...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — cancel my irctc account

 [email protected] on Apr 7, 2019
My irctc account cancel because due to the mobile number another candidateand the message complete your number plese help me. And cancel my irctc accound and my account cancel please help me. Andcreat new acciunt verify account and proceesing help me and do not verify mobile no and do not accept email id and due no accept booking ticketand not processing to ticket...
Complaint comments  Read comments Complaint category Education

Indian Railway Catering & Tourism Corporation [Irctc] — meal

 Megsrajora on Apr 7, 2019
I travelled from gwalior to bhopal in shatabdi.. The food provided is stale and not at all consumable... Chapattis had an offensive smell with poor curd... Not at all worthy... There is no option to opt out of food services in shatabdi as the price is already included in your tickets... If irctc can't improve there quality then plz provide an option to opt out of it......
Complaint comments  Read comments Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [Irctc] — verification problem

 Prasadkd92 on Apr 6, 2019
Sir i have created my irctc account successfully. Buy after this step two step verification is asking for getting into account. Two otps are need to be from site to open account. But i got otp to the mail. Not to themobile. Please solve this problem. And more thing i want to know the indian railways completely please provide such valuable information about iam asking thank u....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — cancel ticket — railways — irctc.co.in

 siva1704 on Apr 5, 2019
I have loged using my user id.
I clicked my transction.
I clicked booked ticket history.
I got page display of all my booked tickets.
I choose the ticket i clicked.
Description of the ticket with options like pnr status, cancell ticket, get sms displayed.
I choose cancel ticket.
Please wait message came and after few seconds the screen become blanck.
I am unable to cancel thhe ticket.
I am using windows 10 and google chrome browser.
Email: [protected]@gmail.com...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund my money

 Lovepreet Lovi on Apr 4, 2019
Hi,

I made a transaction today to book a ticket in irctc using razorpay upi.

I can see the money being deducted from my credit card but i don't see any tickets booked in the irctc front.

When i see the status, i can see the payment has been processed from my side. I got an email confirmation that payment has been made to razorpay upi id ([protected]@hdfcbank)

I would require assistance to reverse this transaction, refund the amount i paid (Rs. 1252.64)....
Complaint comments  Read comments Complaint category Credit Cards

Indian Railway Catering & Tourism Corporation [Irctc] — tdr rejected

 aryanashish on Apr 3, 2019
I have booked ticket from irctc app for my relative which pnr is [protected]. But on journey date train was late more than 3 hr. So i filed tdr and my relative travelled through bus. I personally received her at anand vihar bus terminal at 10 pm.
But i got mail from irctc that tdr is rejected with reason that passenger has travelled.
The mail i got from irctc as follows

"dear customer,

The tdr filed against pnr number [protected] with reason train late more than three hours and passenger not travelled. Has been repudiated by system as per the indian railways...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc refund

 tarsem_93 on Apr 2, 2019
. Hello sir this pnr refund not received in my account. E wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully as per your request. The refund amount of rs. 4120 will be refunded back to your respective account shortly. My transaction number is -[protected]. Please send my money in my account. My account number[protected]. Icici bank...
Complaint comments  Read comments [3]Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — irctc refund

 tarsem_93 on Apr 2, 2019
Irctc refund mail
Inbox
X

[protected]@irctc.co.in
6:41 pm (29 minutes ago)
To me

Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 805.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:31-mar-2019
Refund processing date:02-apr-2019
Refund amount:805.0
Refund reference no:zp5855d3e98754a
Payment option used : zaakpay pg...
Complaint comments  Read comments Complaint category Other

IRCTC — refund not received for failed transaction

 Yahya Poonawala on Apr 1, 2019
Hi,

I had made two transactions through irctc on 6th march 2019 which failed. The transaction numbers which failed are : [protected] and [protected].

I have received the refund for one of these transactions but not for the other one. I have also sent my bank statement to irctc. Please look into the matter and revert back at the earliest....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket not booked money deducted

 kavyavj on Mar 31, 2019
Sir/mam
I had booked the train ticket for Tirupati to Coimbatore and booking date is[protected] . ticket not booked but money was deducted Rs.701.96 and I had done it 2 times 1st time it shown error page and 2nd time it gone to otp page so I don’t know which transaction id the money was deducted . so I kindly request you look which transaction id the money was deducted and refund the deducted money to the bank immediately as soon as possible .here I attached two transactions id through this mail please look at to this matter seriously.
Thanking you,

my transaction...
Complaint comments  Read comments Complaint category Travel & Vacations

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