Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
8564
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1001
down
493

Phone:
Phone:
up
299
down
192

Mobile:
Mobile:
up
294
down
153

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
8564
Pending
0
Resolved
233
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [IRCTC] — irctc booking account suspended

 Ashiq2622 on Dec 16, 2019
My IRCTC Account is suspenied saying 17 multiple fraudulent activities have happened in my account,   based on what is IRCTC...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [IRCTC] — refund for waitlisted tickets in shatabdi express

 Mohit_Kumar_2019 on Dec 16, 2019
Hi,

I had booked 3 tickets in shatabadi express (12019). All the passengers were waitlisted of which after...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [IRCTC] — irctc account deactivated without valid reason and intimation

 Scoolkarni on Dec 16, 2019
Dear Team,

When I'm trying to login IRCTC with my Credential ID it gives me an error message "User is disabled"
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — user is disabled

 [email protected] on Dec 16, 2019
Dear team,

When i'm trying to login irctc with my credential id it gives me an error message "user is disabled"
Complaint comments  Read comments Complaint category Railways

IRCTC — unable to view my booked ticket history (old and latest tickets)

 balu srisai on Dec 15, 2019
I am unable to view my booked ticket history since last few days including my old and latest tickets. Please check this issue....
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — quality of food

 Shajahan T S on Dec 14, 2019
The food (Chapathi and veg curry) i ordered on 14th december 2019 via e catering from vasantham catering tiruchirapalli was...
Complaint comments  Read comments Complaint category Food

Indian Railway Catering & Tourism Corporation [IRCTC] — multiple fraudulent activity

 Ajit Viraal on Dec 13, 2019
Sir i booked ticket on regular basis but on 12/12/2019 i also booked two ticket and after that when i'm login my irctc account...
Complaint comments  Read comments Complaint category Travel & Vacations

IRCTC — account disabled without any intimation

 suneel4vj on Dec 13, 2019
My irctc user account (Suneel4vj) had been suspended without any prior notice/warning or intimation. Upon contacting the customer...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — deduction of fare without ticket

 SJ Bhagat on Dec 13, 2019
I booked a ticket on 12/12/19 from ranchi to chandrapura amounting to rs. 358.68. I used google pay for this upi transaction...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — I am complaining about the retiring room booking

 selvsm on Dec 13, 2019
Dear sir
Booking has been done today on pnr no [protected] for dormitory accomodation at bangalore (Sbc) station for...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — failed refund

 प्रशांत यादव on Dec 12, 2019
I cancelled a ticket of 3 passengers (3ac), around 3 months back but i have not received the refund till now. When i checked...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [IRCTC] — missed connecting train due to train delay

 reuben Fernandes on Dec 12, 2019
This is to inform you that the train in which I was traveling, Train no. 7310 arrived late at yeshvantpur only at 4:10 pm...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — amount deducted but ticket is not booked

 Arunadevi28 on Dec 12, 2019
Hi
Today i have tried to book a train ticket (From tirunelveli to hosur) in irctc app through hdfc debit card. The...
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [IRCTC] — not refunding for flights that get cancelled by the airlines

 aishwarjanath on Dec 10, 2019
I, Aishwarja Nath, booked a roundtrip ticket of CCU-DEL-CCU but the airlines Air India canceled the flight AI-764 of DEL-CCU...
Complaint comments  Read comments Complaint category Airlines

Indian Railway Catering & Tourism Corporation [IRCTC] — tdr filed, but it's showing case repudiated and no refund issued.

 Venkata Naga Sai A on Dec 9, 2019
I booked a ticket for train 12503 - AGTL Humsafar for Katpadi Jn - Vijayawada Jn and they charged 3k rupees.
But the...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — payment deducted ticket not booked

 datta4 on Dec 9, 2019
I tried booking a ticket through uts app and the payment was done using freecharge, the transaction shows as successful and...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Railway Catering & Tourism Corporation [IRCTC] — amount deducted but status for ticket is showing as not booked and comments are pending at bank end.

 Manpreetkaur Sasan on Dec 8, 2019
Hi, i booked ticket for 4 members including myself for 16 feb 2020 malwa express from indore jn, transaction id is [protected]....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — ticket not booked but payment deducted from my bank account

 Tinku139 on Dec 6, 2019
Maninya mahoday ji,

Humne ek tatkal ticket booking ki thi 5 december 2019 ko par transaction failed dikha...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — uts r-wallet recharge failed but rs.200 deducted from a/c

 sumchat on Dec 6, 2019
I was trying to recharge rs.200 on my uts rwallet through mobikwik upi linked with my axis bank a/c on tuesday (3rd dec, 2019).
Complaint comments  Read comments [2]Complaint category Railways

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