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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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1837
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 12

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A
Abhi20998
from Jhansi, Uttar Pradesh
Jul 5, 2023
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I had booked three tickets from BPL to UJN journey date 29th June 2023, but the train got late from more than 4 hours. I had filed the TDR on the same day at 29-June-2023 at 8:15 am (Before the actual arrival of train at BPL STATION on that very day) .The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR as soon as possible .Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. The total amount for refund was 2199 for all three tickets. I am sharing the tickets details for your reference.

PNR NO - [protected], [protected], [protected]
FROM - BPL
TO - UJN
CLASS - 2A
Train no - 18234
Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    A
    Alvmgupta9
    Jul 4, 2023
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    Hi... I have added 500rs to my e wallet but the transaction is failed and amount has been deducted from my card.. Please get me the refund as soon as possible
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      N
      NeilD.m
      Jul 4, 2023
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      Hi sir/madam,

      I recharged my UTS R-wallet with INR 200 but the amount is not credited to my wallet.

      When i checked the payment status on the UTS app, it is stuck at 'Initialize payment'

      However, the payment is already processed from my UPI app and the amount is successfully debited from my bank account.

      Here are the necessary details:
      UTS user ID: [protected]
      Transaction date and time: 04/07/2023 09:24:06
      Transaction reference number: Oid[protected]@IRCTC

      UPI transaction ID:[protected]
      Payment made to: [protected]@paytm

      Can you please do the needful and credit the amount to my wallet?
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        N
        nafihpp
        from Ottappalam, Kerala
        Jul 3, 2023
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        I had booked Retirring room, and payment got deducted, I haven't recieved refund yet!

        PNR : [protected]
        Transaction ID : [protected]

        Attached screenshot of payment details also
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          K
          kanak nath
          from Guwahati, Assam
          Jul 2, 2023
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          Tdr ticket refund request

          PNR NO: [protected]
          PNR NO: [protected]
          PNR NO: [protected]
          PNR NO: [protected]
          PNR NO: [protected]
          PNR NO: [protected]
          PNR NO: [protected]
          PNR NO: [protected]
          PNR NO:[protected]
          PNR NO: [protected]
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            K
            kanak nath
            from Guwahati, Assam
            Jul 2, 2023
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            Tdr Ticket Refund Request All pnr number mentioned below kindly check and refund soon as possible.

            PNR NO: [protected]
            PNR NO: [protected]
            PNR NO: [protected]
            PNR NO: [protected]
            PNR NO: [protected]
            PNR NO: [protected]
            PNR NO: [protected]
            PNR NO: [protected]
            PNR NO:[protected]
            PNR NO: [protected]

            tdr ticket refund request soon as possible.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              A
              Anadi2001
              from Lucknow, Uttar Pradesh
              Jun 30, 2023
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              Address: Lucknow

              Sir, I was booking a tatkaal ticket from Bhopal to Lucknow through PUSHPAK EXPRESS (12534) and after the transaction was completed it showed that the transaction is dropped- no seats available but the money was paid from my account so I want the refund for the same. I am attaching the details of the transaction.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                V
                Vijaikanthh
                from Dhone, Andhra Pradesh
                Jun 29, 2023
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                Hi,
                Recharged my wallet with Rs.200 money and it has been debited from my account but in recharge history it still showing Recharge initiated wallet balance not get updated. My Account is associated with mobile no [protected].The transaction was made through upi.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  S
                  Soumitro.m
                  Jun 25, 2023
                  Resolved
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                  Resolved

                  It is intimated that while booking a ticket on 19 th June, 2023 my money got deducted but the ticket has not been booked yet. Despite complaining several times, my money has not been refunded yet.Kindly do the needful at the earliest. I am attaching screenshot of the same for your reference.
                  Jun 30, 2023
                  Complaint marked as Resolved 
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    J
                    jay2ram
                    Jun 24, 2023
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                    Dear Sir/Madam,
                    I have cancelled the tickets(8) from warangal to Tirupati [ train no:12626] last week, i didn't got the refund of my payment which is Rs.3173 i have been calling customer executive and they keep on saying there is a technical issue we can check your refund status please call back after 2 hrs .I'm fed up asking everyday please help me with my issue .
                    Details: PNR ([protected] &[protected]) From warangal junction to tirupati 08 July 2023
                    Thanks and Regards,
                    Pooja Gayathri
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      S
                      Shubhendu7
                      Jun 24, 2023
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                      Pnr-[protected]
                      Drain diverted, so I filed tdr. When I enquired tdr was rejected without giving reason. Why this step is taken? I should be given full refund
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        A
                        Akpate01
                        from Kalyan, Maharashtra
                        Jun 24, 2023
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                        I'm passenger of 09062 train, my coach is S8 and seat number is 72 SL. Here charging point not working and coach was not cleaned!
                        Please fix it 🙏
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          P
                          Priyamritha
                          Jun 21, 2023
                          Resolved
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                          Resolved

                          On[protected], I tried booking CSMT DURONTO EXP (12290) from Nagpur to Mumbai through IRCTC mobile app. The amount of 1398.60/- was deducted, but the booking was not confirmed. Please refund the amount asap.
                          Jun 30, 2023
                          Complaint marked as Resolved 
                          Received refund
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            K
                            Kajal91
                            Jun 21, 2023
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                            I was depositing Rs 9320 to my irctc e wallet account from my credit card. During transaction, the amount has been deducted from my credit card but it didn't get credited to irctc e wallet and showing failed transaction in E wallet deposit history and money didn't get credited to my wallet. Attachments of E-wallet deposit history and my bank statement has been attached below. Please advice about the refund process.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              V
                              vishalpatha
                              from BELLAMPALLI, Andhra Pradesh
                              Jun 20, 2023
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                              DOJ: 07.06.2023
                              PNR NO : [protected] and [protected]
                              Both the above PNRs numbers are of train 08579 from BVRT ( 23.30 Hrs) to BZA( 02.10 Hrs)
                              This train was running late by more than 3 hours and i had a connecting time BZA to BPQ on dated: 08.06.2023 ( at 3.55AM)
                              I had travelled in my connecting train from BZA ( 03.55 hrs ) to BPQ ( which reached BZA late) .
                              I had to hire a cab from BVRT to BZA so that my connecting train wouldnt miss.
                              However this repudiation of the TDR filed is not in line with the system. IRCTC has previously repudiated many PNRs of mine for no reason.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                S
                                Sushantadass
                                Jun 18, 2023
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                                Rs.100/- Debited from my bank account but IRCTC E - Wallet it's showing failed transection, Translation id and payment details are attached below, request for kindly refund the amount
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  J
                                  JinaMaria
                                  from Thane, Maharashtra
                                  Jun 17, 2023
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                                  Money deducted from google pay but tickets not booked from irctc

                                  I tried to book tickets via irctc on 17 June 2023 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

                                  Google Transaction ID: CICAgNDUmq72fg...
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                                  J
                                  Jatin oza
                                  from Pune, Maharashtra
                                  Jun 15, 2023
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                                  Address: Jatin oza,12A,oza niwas,BH district court shahu nagar Jalgaon 425001

                                  My PNR no is [protected]
                                  The food supplied in train no.12656 is very rubbish, unhyginic
                                  The Quality of Tea is worst than a gutter water.
                                  Please take strict action against contractor
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    J
                                    Jatin oza
                                    from Pune, Maharashtra
                                    Jun 15, 2023
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                                    Address: Jatin oza,12A-Oza niwas BH session court,shahu nagar nagar Jalgaon 425001

                                    The food quality in train on 12656 is very rubbish.The Tea is worst than a gutter water.
                                    My PNR no.is [protected] .
                                    The train is very old and reputed..
                                    But somebody has to complain
                                    Take necessary action
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      V
                                      vishalpatha
                                      from BELLAMPALLI, Andhra Pradesh
                                      Jun 14, 2023
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                                      DOJ: 07.06.2023
                                      PNR NO : [protected] and [protected]
                                      Both the above PNRs numbers are of train 08579 from BVRT ( 23.30 Hrs) to BZA( 02.10 Hrs)
                                      This train was running late by more than 3 hours and i had a connecting time BZA to BPQ on dated: 08.06.2023 ( at 3.55AM)
                                      I had travelled in my connecting train from BZA ( 03.55 hrs ) to BPQ ( which reached BZA late) .
                                      I had to hire a cab from BVRT to BZA so that my connecting train wouldnt miss.
                                      However this repudiation of the TDR filed is not in line with the system. IRCTC has previously repudiated many PNRs of mine for no reason.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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