Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir,
I booked two tickets from Bhubaneswar to Howrah in Shatabdi Express scheduled on 20/8/23 against PNR no. [protected]. But the train was cancelled . The booking amount was 2546.10. I have not got my booking money back till date.
Again Sir, I booked two tickets through a travel agent namely Blue Star Air travels Services (I) Pvt. Ltd. whose RSP Id is WBLUEST01025 in 12704 Falaknuma Express against PNR No. [protected]. the date of journey was 20/8/23. This train was also cancelled after Brahamapur. Booking charge was 2226.70. It, s booking money also I have not received.
please do the needful, so that I can get back my money.

Debasish Paul

I have booked a ticket on IRCTC website.. during transaction my money got debited from my phonepe but the ticket not yet booked...I need my money refund immediately

Dear Sir/Madam,
I had booked the 4 tickets from SEG to NGP, journey date 25 Aug 2023, but the train was continuously late for more than 4 hours. I filed the TDR on the same day 25 Aug 2023 17:43 HRS. The status of TDR shows CR Repudiate. I was waiting for the train but the train got late, so I filled the TDR. Please help me with this ASAP. As per the rule, the total amount of tickets should be refunded if the train gets late more than 3 hours. PNR: [protected] Transaction ID: [protected] Date of Journey: 25-Aug-2023 Ticket Amount: 1553.2 TDR Filing Date: 25-Aug-2023 17:43 HR TDR Zone: KONKAN RAILWAY (KR) Reason for TDR Registration Failed: Invalid TDR Timestamp: DELAY

Coach AB1 Train no 11402 AC cooling issue

I had booked a Tatkal ticket from CLT to NDLS today. I made the payment through UPI Paytm, but suddenly after the payment the interface changed into showing payment requested, I didn't get my ticket nor the payment refund.

Dear sir / madam I had booked a ticket from hjp to udn journey date 04 Aug 2023 but train got late from more than 8 hours So I have filled the TDR on the same day at 04 August 2023 16:06 hours the status of TDR showing TDR request Repudiated. I am waiting for the train but train got late from more than 8 hours So much so I have filled the TDR please help me on this matter. As per rule total amount of ticket should be refunded if train got late from more than 3 hours and passenger not travelled.
Pnr [protected]
Transaction ID [protected]
Date of journey 04 aug 2023
Tdr filling date 04 August 2023 16: 06 hours
Amount 2160 .00

I tried to recharge my R-Wallet on 23.08.2023 through Google Pay. Bank Account was debited, but the same has not yet been credited to my R-Wallet

I went to recharge my UTS (app) wallet (R-Wallet) on 21/08/2023 of ₹265/-. I recharged through the "Google Pay" app and money of the same amount got debited from my bank account. But it's not credited in my UTS wallet yet. I have refreshed the app so many times, but it still remain same. Please solve this issue.

I went to recharge my UTS (app) wallet (R-Wallet) on 21/08/2023 of ₹200/-. I recharged through the "Google Pay" app and money of the same amount got debited from my bank account. But it's not credited in my UTS wallet yet. I have refreshed the app so many times but it still remain the same. Please solve this issue.

Hello Team,
I used my UPI ID to recharge R Wallet on UTS mobile app for seasonal booking. Money was debited from my bank account twice but is not credited in R Wallet for both transactions. UTS app registered mobile number [protected].

Please look into it urgently—the screenshot is attached for your reference.

Date of the incident 12 August 23
PNR number [protected]

I booked a train from Delhi to Jammu Tawi on 10th August 2023 scheduled for departure on 12 August 2023 at 9.45 PM but the train was running late I checked with the inquiry counter they told it running late by 5 hours and if you don't want to travel late you can file TDR as its only option because I booked ticket in tatkal so he helped me to file TDR that same time. But my TDR status is showing CR Repudiate after 5 days and when I called customer care they told you need to file a complaint after my train goes from the station but the counter person didn't tell me this.
I have refund rules and it showed I can file TDR Before train departure also if It's running late by more than 3 Hours and is I will not travel.

6. Train Running More than Three hours Late and passenger not travelled: -
No cancellation charge or clerk shall be levied and full fare shall be refunded to all passengers
holding reserved, RAC and wait-listed tickets, if the journey is not undertaken due to late running of
the train by more than three hours of the scheduled departure of the train from the station
commencing journey subject to the condition that
(a) In case of e-ticket, the TDR is filed online before the actual departure of the train for availing full
refund.

Request you to accept my TDR request and Refund ASAP

Date of the incident 12 August 23
PNR number [protected]

I booked a train from Delhi to Jammu Tawi on 10th August 2023 scheduled for departure on 12 August 2023 at 9.45 PM but the train was running late I checked with the inquiry counter they told it running late by 5 hours and if you don't want to travel late you can file TDR as its only option because I booked ticket in tatkal so he helped me to file TDR that same time. But my TDR status is showing CR Repudiate after 5 days and when I called customer care they told you need to file a complaint after my train goes from the station but the counter person didn't tell me this.
I have refund rules and it showed I can file TDR Before train departure also if It's running late by more than 3 Hours and is I will not travel.

Refund Rule

6. Train Running More than Three hours Late and passenger not travelled: -
No cancellation charge or clerk shall be levied and full fare shall be refunded to all passengers
holding reserved, RAC and wait-listed tickets, if the journey is not undertaken due to late running of
the train by more than three hours of the scheduled departure of the train from the station
commencing journey subject to the condition that
(a) In case of e-ticket, the TDR is filed online before the actual departure of the train for availing full
refund.

Request you to accept my TDR request and Refund ASAP

IRCTC tell refund complete but i not get refund in my account and they also not give me any help

Sir,
Money was Debited from my account but not credited in my UTS R- wallet My UTS Mob : [protected]

I have provided all screenshots
Please look into this matter .

Thanks
Anjan Ghosh

The journey details are as under:
SC R SF EXPRESS (12771) PNR: [protected] SECUNDERABAD JN (SC)RAIPUR JN (R) Journey Date: 5 Apr 2023 Class
3AC STATUS: No Gaurd certificate was issued. TDR filled on 06/04/2023 but till date refund has not been received. Gaurd certificate not issued. However, issuance of Gaurd certificate was requested. TTE intimated that for tickets booked online no Gaurd certificate shall be issued, the refund shall be done online on auto. It was the duty of TTE to Issue of Gaurd certificate, while the same was not issued. The date of Journey was 05/04/2023 and even after lapse of approx. more than 120 days I am still struggling for the refund.
It is regretfully requested to look into the matter and do the needful to resolve the issue.
Rajeev Jha

Please provide a train Stop for GT and Dakshin train at Narkher Junction Maharashtra, as there is no direct train transport available from Narkher to Hinganghat or Wardha(Maharashtra) Earlier before Corona both the trains used to stop at Narkher. It's a kind request please give halt for atleast 2min for GT and Dakshin at Narkher Junction(Maharashtra).

Thank you!

PNR No.: [protected]
Train No.: 15232
Date: Mon, 31 Jul 2023
Train was delayed at VARANASI for more than 5 hours.

I filed TDR for delay in train arrival more than 3 hours and not travelled due to delay.

TDR status now : CR REPUDIATE
No reason is mentioned for the above status
As mentioned, Train was delayed for more than 5 hours kindly return my money as i didnt travel.

Hi Sir/Madam,

My name is Dheerendra Pratap Singh and I live in Kanpur -208007.
I booked a train ticket on train 12313 Rajdhani Express with PNR number - [protected], in coach B4 seat Number 42 in AC Tier 3 to travel to New Delhi from Kanpur on Sunday 5th March 2023. When I reached Kanpur station on 5th March 2023, the train was running late for 2+ hours and I had to catch a flight from New Delhi on the same day in the afternoon which I would miss if the train got delayed further as it was coming from a long route. So, I immediately filed for TDR for this train ticket with Ref Number [protected] and booked another train ticket on 82501 Tejas Express departing from Kanpur at 07:25 am with PNR number [protected] in Coach C4 Seat 16. At the time when I left Kanpur with Tejas Express, the Rajdhani Express was still late by 3 hours 13 minutes. So, I left with Tejas and assumed that the TDR process will take months to process. Today when I checked the TDR status. I see it repudiated stating the passenger has traveled with Rajdhani Express.

I was shocked to see that when I traveled to New Delhi via Tejas Express. How can I travel again on the same route from Rajdhani Express? This was incorrectly updated by the travel inspector. I am hereby attaching all proofs to highlight the same.

I am attaching both tickets, the TDR Submission screenshot, and the TDR Refund status screenshot for your reference.

1. New Delhi to Kanpur - Rajdhani Ticket
2. New Delhi to Kanpur - Tejas Ticket
3. TDR Submission Screenshot
4. Refund Status Screenshot
5. Train Delay screenshot.

I request you take this matter into consideration and act accordingly.

Please reach out to me on my email ID [protected]@gmail.com or my phone number +91-[protected] in case you need further details.

Sincerely,
Dheerendra Pratap Singh
73-A-1, Ramgali, Harjinder Nagar -2, Kanpur -208007
Phone number: +91-[protected]
[protected]@gmail.com

I booked a ticket through IRCTC on[protected] Transaction id : [protected] of rs. 908.4 and cancelled the ticket on[protected] at 6:01 pm . Refund Amount is 770.56 IRCTC refunded the Amount of 770.56 . But the Amount is not credited to my account till date . Kindly do the needfull as soon as possible . PNR number : [protected]

Dear Sir,
I am Manoj Kumar Mishra had booked my household luggage from Lucknow Jn. (LJN) to Deoria Sadar (DEOS)

Parcel Numder[protected]

Item No.- 6 nos ( 5 bundle & 1 iron cot)
Booking Date- 02 Aug 2023

Train no.- 15008(Krishak Exp.)

I got or received 5 items (bundle) but not 1 item (iron Cot) received yet.

I attached the billty copy herewith please open this attachment & understand my problem.

Kindly look in to this matter & do the needful to enable me to get luggage (Iron Cot) at the earliest and without any further delay. I would very much thankful for your kind co-operation