Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
7881
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
991
down
482

Phone:
Phone:
up
293
down
191

Mobile:
Mobile:
up
292
down
152

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
7881
Pending
0
Resolved
221
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1904)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — refund my money

 Lovepreet Lovi on Apr 4, 2019
Hi,

I made a transaction today to book a ticket in irctc using razorpay upi.

I can see the money being deducted from my credit card but i don't see any tickets booked in the irctc front.

When i see the status, i can see the payment has been processed from my side. I got an email confirmation that payment has been made to razorpay upi id ([email protected])

I would require assistance to reverse this transaction, refund the amount i paid (Rs. 1252.64)....
Complaint comments  Read comments Complaint category Credit Cards

Indian Railway Catering & Tourism Corporation [Irctc] — tdr rejected

 aryanashish on Apr 3, 2019
I have booked ticket from irctc app for my relative which pnr is [protected]. But on journey date train was late more than 3 hr. So i filed tdr and my relative travelled through bus. I personally received her at anand vihar bus terminal at 10 pm.
But i got mail from irctc that tdr is rejected with reason that passenger has travelled.
The mail i got from irctc as follows

"dear customer,

The tdr filed against pnr number [protected] with reason train late more than three hours and passenger not travelled. Has been repudiated by system as per the indian railways...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc refund

 tarsem_93 on Apr 2, 2019
. Hello sir this pnr refund not received in my account. E wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully as per your request. The refund amount of rs. 4120 will be refunded back to your respective account shortly. My transaction number is -[protected]. Please send my money in my account. My account number[protected]. Icici bank...
Complaint comments  Read comments [3]Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — irctc refund

 tarsem_93 on Apr 2, 2019
Irctc refund mail
Inbox
X

[email protected]
6:41 pm (29 minutes ago)
To me

Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 805.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:31-mar-2019
Refund processing date:02-apr-2019
Refund amount:805.0
Refund reference no:zp5855d3e98754a
Payment option used : zaakpay pg...
Complaint comments  Read comments Complaint category Other

IRCTC — refund not received for failed transaction

 Yahya Poonawala on Apr 1, 2019
Hi,

I had made two transactions through irctc on 6th march 2019 which failed. The transaction numbers which failed are : [protected] and [protected].

I have received the refund for one of these transactions but not for the other one. I have also sent my bank statement to irctc. Please look into the matter and revert back at the earliest....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket not booked money deducted

 kavyavj on Mar 31, 2019
Sir/mam
I had booked the train ticket for Tirupati to Coimbatore and booking date is[protected] . ticket not booked but money was deducted Rs.701.96 and I had done it 2 times 1st time it shown error page and 2nd time it gone to otp page so I don’t know which transaction id the money was deducted . so I kindly request you look which transaction id the money was deducted and refund the deducted money to the bank immediately as soon as possible .here I attached two transactions id through this mail please look at to this matter seriously.
Thanking you,

my transaction...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — worst service bed bugs

 Archm on Mar 30, 2019
I was travelling yesterday with my two kids alone in gt express from khammam to chennai in second tier a3 coach. I had worst experience it started after i boarded train and put my kids to sleep. Then it started itching for me below elbow and switched on light and saw bed bug. I threw it and checked my daughters and to my shock there are more than 10 bed bugs to the pillow and some on the bed roll. I immediately took my daughters and threw them away. I wanted to complain but no one was there. Again i dusted the beds and let them sleep but they got bites with red marks all over the hands and for me...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr claim

 Nitesh Momaya on Mar 30, 2019
I would like to make an complain against irctc for terminating my journey half way and also not availing refund for the same. I had booked my tickets for bandra to jamnagar for 3-tier ac on 23rd march 2019 through online mode of irctc website. The details of same are as follows:

Transaction id: [protected]
Pnr no. : [protected]
Train no. / name: 19217/sau janata exp

However the train was terminated at ahmedabad (Adi). I got the sms for termination of my train four hours before the journey began as my travel was planned so i was left with no other option...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — continue booking link is not working

 Pratima Awradi on Mar 30, 2019
Steps to reproduce the issue.
1) log in to irctc website and select the to and fro station along with the date and click on find trains
2) select the train and click on check availability and fare and then click on book now.
3) enter the passenger details and proceed, the next page which shows review booking details is not working properly. The continue booking button, back button and replan booking button is not working. Please look into this issue...
Complaint comments  Read comments [1]Complaint category Railways

IRCTC — irctc - a fraud

 mervin fernandes on Mar 29, 2019
I did a booking with pnr [protected], a sleeper class ticket from pernem (Pern) to panvel (Pnvl) via train number 22114 for 21 march 2019. I could check the berth and coach details the moment the chart was prepared from the source station on 20 march 2019.
I woke up on the date of journey to find an sms stating the train in around 1:30 hours late. Over the next few hours, the sms' kept updating me and the delay increased to around 2 hours till the time the train reached mangalore junction. The train was held here for more than 1 hour and by the time it left majn the delay was beyond 3 hours....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — regarding salary for employee of water point

 Kumaran Devarajan on Mar 28, 2019
Respected sir
Its pathetic situation for employees of waterpoint they dont get salary in correct time they are not paid for 5 to 6 month at stretch. Kindly tell how they will run the family how they will give rent etc why irctc is not addressing this problem please find solution for this problem
Employees beleave and join this company if they dont giv salary in time its irctc responsibilty to find solution for these employees to run family smoothly.
This is not complain this is request pls...
Complaint comments  Read comments Complaint category Employees

IRCTC — payment deducted using razorpay on irctc but ticket not booked

 Pihu18 on Mar 28, 2019
Hi Team,

This is regarding of my failed ticket transaction on irctc using razorpay
Booking Transaction id: [protected]
Amount: 1320
Transaction Date:[protected]

Ticket could not be booked but i have not received the refund yet.

Attaching a screenshot for your reference.

Disappointed,
Customer....
Complaint comments  Read comments Complaint category Other

IRCTC — asking my debit card details

 Bijoy Bhowmik on Mar 26, 2019
On 20 march 2019, submitted a complain to indian railway with id : 2274773 in connection with converting my 2 tier ac ticket to 3 tier ac by indian railway without prior consent of me, creating huge harassment to my family.

In response got an email at around 4 pm on 20 march 2019, from < refund. [email protected] > asking to contact me at contact no <[protected] > for resolution.

When contacted yesterday at above no., requested to give my debit card details to them.

It is not understood, why my debit card details are required to send money.
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr filed but not refunded

 [email protected] on Mar 25, 2019
I had filed tdr for 2 tickets and the pnr numbers are [protected] and [protected] journey date on 06/03/2019. I cancelled the tickets as the train was late by more than 6 hrs.. So i called irctc customer care number and confirmed the procedure how to file tdr to get the refund but haven't received the payment yet. Today i spoke to irctc customer care and it's shows that we have boarded the train which is not true. I had filled tdr for bramputra mail... And had to travel in kamrup express on 06/03/19 and the ticket which has been provided by the tte of kamrup express has been attached to this email....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — request email otp

 santp_79 on Mar 25, 2019
I have an account in irctc.co.in (User name is santp_79) i already got the mobile verification password by an sms. But, i can't get email verification password.
Everytime i am clicking resend button but not receive otp to my account it's my humble request to you please send the email verification password in to my mail ([email protected]) urgently or suggest another way to reset my account....
Complaint comments  Read comments [1]Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — refund status showing refunded but amount not received in bank

 Ayaan Shive on Mar 25, 2019
I booked two tickets and cancelled them later. Under ticket refund history tab, it is shown that refund status is refunded but in reality i have not received any refund amount in my bank account.

I am sharing the screenshot as well as details of transactions below

Refund one:
Pnr number [protected] /irctc transaction id [protected]
Date of cancellation of e-ticket/date of failure of e-ticket booking: 15-mar-2019
Refund processing date: 16-mar-2019
Refund amount: 40.0
Refund reference no:[protected]
Payment option used :...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — incorrect amount refund for cancellations

 subodhsawant1 on Mar 24, 2019
Dear sir. I booked a ticket in tqwl tatkal waiting n till the date of the journey my ticket didnt get confirmed n it was cancelled by indian railways. I paid 910/- and now i get an email from irctc that ill be refunded only 790. This is their email below. I want a full refund of rs 910-/- how can they deduct charges when it's not my fault. They should not allow in waiting in that case.
"we wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully. The refund amount of rs. 790 will be refunded back to your respective account shortly."

Their...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — account debited but ticket not booked

 susantakumar dash on Mar 23, 2019
Today on 23/03/19 i tried to book a ticket from cuttack to howrah under tatkal quota. After pressing the "pay" button and entering otp my account has been debited but ticket not booked. Message shows payment made to one 97 communication. Question is whether payment has not been passed on to irctc or irctc after receiving payment does not want to part with the ticket.
Now after lodging this complain i shall get refund after 4-5 days.
Who is responsible for the farce?
Now refund my money rs.415.49 paise immediately....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — account debited but ticket not booked

 susantakumar dash on Mar 23, 2019
While booking the 3 tier ac ticket from cuttack to howrah on 23/03/2019 for my journey on 24/03/2019 my account has been debited for rs.1130.49p. Payment made to one 97 communication but ticket not booked. What a farce? Repeatedly these sort of cases happen where account is debited but ticket not booked. Who is being benefited with my money?
Now refund my money rs.1130.49p immediately....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — account debited but ticket not booked

 susantakumar dash on Mar 23, 2019
While booking one sleeper ticket from cuttack to howrah under tatkal quota for traveling from cuttack to howrah on 24/03/2019 my account has been debited for rs.415.49p and ticket not booked. Refund my rs.415.49 immediately. Surprisingly irctc site says no response from bank. Are you joking? Bank debits the account payment goes to one 97 communication, but ticket not booked. Now process of submitting complain. It has been a regular feature while booking ticket, account is debited and ticket not booked. Both bank and irctc probably are operating on a outdated server. Who is liable for this farce?...
Complaint comments  Read comments Complaint category Railways

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