Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir/Madam,

My PNR: [protected] for train journey was planned on 8th September 2023 23:25PM from SMVT Bengaluru to MAS Chennai.

But unfortunately I received a message from irctc stating my train is delayed and scheduled to departure by 09.09.2023 07:00AM from SMVT Bengaluru.

So, I initiated a TDR filing on 8th September 20:07:47 PM stating the exact reason of "Train late more then three hour and passenger not travelled".

But my TDR is rejected for reason: Invalid TDR Timestmap : DELAY and also upon checking the refund details there is a data mismatch for what I have filed and refund details provided in the web portal.

I am attaching the screenshots of my TDR filling and refund details provided by IRCTC and also the delay message sent by IRCTC.

I am entitled for a full refund due to delay more then 3hrs and kindly help on resolving this issue.

Booked 3AC in Avadh assam 15909 for 11th sept to travel to Bathinda junction from New Delhi.The actual departure of train was 4:25 pm but it was late by more than 3 hrs due which i filed TDR before the actual departure of train mentioning the reason train was late by more than 3 hrs and passengers didnot travel.But the current status of TDR says CR Repudiate .As i followed all rules to file tdr kindly initiate my refund process as soon as possible.Details are attached

I booked a train ticket on 15th sept for the 16th night train using my account and now today on the 16th i cant access my ticket or account as it keeps showing invalid username and password. I tried changing the password twice through otp sent to my email and phone number. It still show invalid username and password thou the email sent with opt has mentioned my username : dharunya20

Sir I booked retiring room on10/1/2024 to 11/1/2024 on Howrah.My money is deducted from my account but room is not booked..Plz refund my money...

I cancelled my train ticket 48 hours and more before the departure but i have not been provided with refunded.

Dear sir,
Subject- STATUS: CR REPUDIATE (TDR filled, Rejected/No refund received)
My train 22404 was scheduled for 31 jul 2023, dep. 04:38 from VGLB to BPL, NDLS PDY SF EXP (22404), PNR: [protected]. About 04:16 am, I came to know through IRCTC text message (Train late by 03:16 hrs) and through online mediums also that train was running late more than 3 hrs. So I decided to not to opt this train journey as I may got so late and could not reach my destination within time. And I filled TDR on 04:51 am with reason "Train delayed more than three hours and all passengers not travelled" . After few days I came to know my TDR status "STATUS: CR REPUDIATE" .
It seems I will get no refunds, I want to know, why. Even with valid reasons, even after getting disturbed and getting financial and either losses due to this train delay, I am unable to get refund also. Its really bad.
Please help me out, At least PROVIDE REFUND

Dear sir,
Subject - status: cr repudiate (Tdr filled, rejected/no refund received)
My train 22404 was scheduled for 31 jul 2023, dep. 04:38 from vglb to bpl, ndls pdy sf exp (22404), pnr: [protected]. About 04:16 am, i came to know through irctc text message (Train late by 03:16 hrs) and through online mediums also that train was running late more than 3 hrs. So i decided to not to opt this train journey as i may got so late...

Namaskar, Jai Hind

I'm Priyanshu Kumar student at Central university of jharkhand.I'm from Bettiah, West Champaran, Bihar.
I would like to request to indian railways to start a train connecting bettiah(bth) to ranchi junction(rnc).Because the only train which we can take to reach ranchi is MAURYA EXPRESS(15028) from Muzaffarpur junction(mfp) @ 14:10 hour, and to take this train we have to take SAPTKRANTI SF EXPRESS (12558) from bth to mfp and also have to wait for around 1.5 to 2 hrs at mfp railway station.(Sometime wait hour crosses 2+hrs when MAURYA EXPRESS is late). It's too hectic and time taking.
Secondly we didn't get confirm reservation seat as the load on this train is very high, everyday within a week this train have waiting tickets, how can we travel ? In last 2 years I manage to get confirm ticket from GORAUL(grl) station but nowadays can't get from there also.
Thirdly, during the festivals, my god, we can't travel rather we have our confirm reservation seat. This much crowd comes during festivals.
It's high time to start a direct train between Champaran to ranchi.
Although deciding route is work of Indian Railways, but, my suggestion is to start a train from source narkatiaganj junction(nke) to end at ranchi junction(rnc) or hatia(hte) starting from nke in mid day and reach Ranchi in morning next day.
Kindly have a look over this problem and consider my request.
Thank You

Dear Sir/Madam, I had booked a ticket from Katpadi Junction KPD to KSR Bengaluru Railway station journey date 07th Sept 2023, but the train got late from more than 12 hours. I had filed the TDR on the same day at07- September 2023 at 15:47 HRS. The status of TDR showing CR Repudiate. I was waiting for the train but the train got late so much so I have filled the TDR little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR: [[protected]] Transaction ID: [[protected]] Date of Journey: 07-September-2023 Ticket Amount: 660.75 TDR Filing Date: 07-Sep-2023 15:47 HR TDR Zone: Southern railway. Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

I booked a ticket through IRCTC Rail Connect Mobile APP On 12/09/2023.Booking From Shoranur to Coimbatore Jn dated 22/09/2023 got cancelled but Ticket Charge Deducted from My Google Pay Account. I need my money back because booking got cancelled by IRCTC.

Booking Date:12/09/2023
From: Shoranur To: Coimbatore Jn
Journey Date: 22/09/2023
Transaction ID [protected]
Booking Status : Faile/Not Booked
Payment Through UPI: Google Pay
Bank: State Bank of India
Name: Hyderali A A

My pnr number is [protected].

Train was clearly 5 hrs delayed and i could not travel but irctc is failing to refund the amount and tdr shows cr repudiated.
This is pathetic on part of irctc.

Need help to escalate this issue.

I Anjana Booked a seat on JAT express AC 3 Tier worth ₹528.60 Via IRCTC Online for 26 August 2023, Train was supposed to to depart from Pathankot at 11:05 AM but Train itself was late my more than 3hrs & I could not travel because of it being too late.

The Train was Booked via IRCTC registered Account [protected]@gmail.com

(1) Train was late by more than 3hrs
(2) Our Ticket was in Waiting List till train Departed from Pathankot

When I filed TDR they refused to refund & in your refund Rules list it is clearly mentioned that even after PNR chart is prepared tickets in waiting List shall be dropped off & a refund shall be issued.

This is my first time traveling through IRCTC & it is a horrible experience indeed.

PNR: [protected]
TRAIN NAME: 18309/SBP JAT EXPRESS
DEPARTURE: Pathankot 11:05AM
DESTINATION: Jammu Tawi 2:25PM

Please look into the matter seriously & You can contact me anytime regarding this.

Thanks & Regards

I booked a retiring room at GAYA station, the money was deducted but it shows not booked in the booking status. I contacted every number possible, but nothing happened. They told me to book again, but when I enter the details it says, booking already exists.

I tried to book train ticket through IRCTC site. But ticket was not booked, and cash was deducted from my account. Please je\help me to get back my deducted amount.

We did not travelled in the train 16032 with the PNR number [protected] due the train running late for more than 3 hours. We were supposed to board from New Guntur to Chennai on 27th August 9:45pm. But the train was already running late for more than 3 hours. It came to new Guntur the next day morning around 6am. I filed a TDR for this with the reason as Train late for more than 3 hours and Passenger not travelled. But IRCTC has rejected TDR with the reason as Invalid TDR Timestamp: Delay.

Please refund the full money for this ticket booking.

I have filed TDR. Their transaction ID is mentioned below Till date
have not got refund. still showing status is CR Repudiate.

kindly please solve this issue

Gaurav

Booking ID:TRNAV191RKXX6116QY
Cancellation ID: [protected]
PNR: [protected]
Train no: 14701 Aravali Express
from Beawar to Mumbai

Please revert back with reason for refund delay.

Hi Support team, I have booked two tickets from kanpur central to anand vihar trm for Lichchvi express on 17th August, 2023 and Date of Journey was 17th Aug, 2023. For reason train delayed more than 3 hours and the passengers have not traveled, I filled the TDR for the same in IRCTC against our tickets and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to [protected]@gmail.com Ticket details: Date Of Transaction :- 17th Aug, 2023. Amount paid: Rps 1485.30 Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 17-Aug-2023 TDR Status: CR Registered Booking Id: [protected] Warm Regards, Nikita

My name is Jashwanth Kandula of IRCTC User-ID: KandulaJashwanth. I booked two tickets of RAJADHANI EXPRESS-22691 on 2nd September 2023. My money got debited of 6979 rupees but ticket was not booked. The PNR of that ticket is TRNAV11P139H4199CN. I have done this booking via goibibo app. So please look into this issue and refund the amount to my bank account.

My name is Jashwanth Kandula of IRCTC User-ID: KandulaJashwanth. I booked two tickets from Secunderabad railway station to Hazrat Nizamuddin railway station on 2nd September 2023. My money got debited of 6950 rupees but ticket was not booked. So please look into this issue and refund the amount to my bank account.

Sir,
I booked two tickets from Bhubaneswar to Howrah in Shatabdi Express scheduled on 20/8/23 against PNR no. [protected]. But the train was cancelled . The booking amount was 2546.10. I have not got my booking money back till date.
Again Sir, I booked two tickets through a travel agent namely Blue Star Air travels Services (I) Pvt. Ltd. whose RSP Id is WBLUEST01025 in 12704 Falaknuma Express against PNR No. [protected]. the date of journey was 20/8/23. This train was also cancelled after Brahamapur. Booking charge was 2226.70. It, s booking money also I have not received.
please do the needful, so that I can get back my money.

Debasish Paul