Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
8123
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
997
down
489

Phone:
Phone:
up
297
down
192

Mobile:
Mobile:
up
293
down
153

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
8123
Pending
0
Resolved
234
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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IRCTC — train ticket booking

 Dinesh Susai on Jul 25, 2019
Hi i booked train ticket from irctc app which took the payment from my account through your payment method but i have not received my ticket travelling date is on 5th of aug and booking date is of today. Fromyour a/c 146255 is debited by rs. 2272.78 on 25jul19. Avbl bal: rs. Xxxx. Info: inb/[protected]/zaak epayment services pvt. Call [protected] for dispute cst to btm is...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — non receipt of money regarding air ticket booking id : 2002921755

 P. Borah on Jul 24, 2019
Sir, i am to inform you that i booked my air tickets through irctc on 06.05.2019 from guwahati to chennai and from chennai to guwahati video booking id : [protected] and i made payment from my accountant number -... Of hdfc bank. Later on i was informed that the tickets from chennai to guwahati are not booked. But the money debited from my account has not been refunded in my account. So i request you kindly to deposit the same in my account.

Regards,
P. Borah....
Complaint comments  Read comments Complaint category Airlines

Indian Railway Catering & Tourism Corporation [Irctc] — proper information is not conveyed about train cancellation

 KOTRESH T M on Jul 24, 2019
Hello Team,

My name is Kotresh T M and I have booked the train from SBHR ( Subramanya Road) To KSR Bangalore for 10 people for 20 July 2019.

But I have not received any information/ communication via SMS or email from IRCTC regarding Train Cancellation or Train Route Diverted. When we reached station we got notified that Train cancelled and amount will be refunded automatically, since I have booked via IRCTC website.

Following are the PNR Numbers
[protected]
[protected]

and below are the additional Details

Train...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — transaction dropped as seats not available and money got deducted [Resolved]

 harika kancharla on Jul 24, 2019
I have booked 3 tatkal tickets today (24/7/2019) at 11:00 am from visakapatnam to tirupathi (Tirumula express) on 25/7/2019 through irctc mobile app. Three times the transaction got failed but fourth time money got deducted through phone pay to irctc but tickets are not confirmed. Ticket fare is rs 1470.0 which got debited from sbi account through phone pay to irctc. But tickets are not confirmed. Transaction is dropped....
Complaint comments  Read comments [2]Complaint category Railways

IRCTC — refund not received : it's been more than 25 days

 MANISH MISHRAa on Jul 24, 2019
Hello this is manish kumar. I have canceled a ticket from irctc and its been a month that my refund is not observed. Pnr no is [protected].
I have contacted and mailed irctc care several time and yet they are not able to help me out with the refund. Every time they extend the timeline of getting the refund and are unsuccessful in refunding. Kindly help...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund of cancelled e-ticket from irctc [Resolved]

 Prasoon Lall on Jul 24, 2019
D. O. J - 28 june to 2019
Ticket got automatically cancelled due to wl ticket.
Pnr -[protected]
Train - vikramshila express
Booking - pnbe to anvt
Irctc replies that amount of 1235 has been credited into my account on 9 july 2019 but the amount has not been credited in my account.
Bank officials have also denied of any such amount being credited, although i have provided them with all the transaction details of refund as given through irctc end.
Please look into this matter as soon as possible....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — pnr number 6728693638 / pnr number 6528694114 ticket id:-4525115

 VIJAY RAMAKRISHNAN RAMAN on Jul 24, 2019
I am yet to get the credit in my account on account of refund initiated by irctc.
Customer,

Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c.

Pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank refund txn id
1 2565.0 refunded [protected] 13-jun-2019 captured refund for cancellation [protected]
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket not booked, amount debited (status"pending from bank end")

 Dipanjan Deb on Jul 23, 2019
Ticket not Booked, amount debited (Status"Pending from bank end")
I booked 4 tickets on Mandor express from Jodhpur Jn to Delhi. The amount was deducted but the ticket was not generated. The error shown was "Pending from bank's end". Kindly refund my amount.

Booking transaction ID: [protected]

Transaction Status: Pending From Bank End

Reservation ID: [protected]

Booking Date: 23 Jul 2019

Ticket Charge: 3530.0

Bank Name: Credit & Debit cards / Net Banking / UPI (Powered by Razorpay)
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — loss due to chain snatching inside the train

 mohitgupta9294 on Jul 22, 2019
Sir my family in which father mahesh prasad gupta, mother sandhya gupta, sister ritu rana (Married) was travelling from damoh (M. P) to bilaspur (C. G) in bhopal bilaspur express train no-18235 on 6/7/2019 to 7/7/2019 birth s2-3, s2-7, s2-8 around 4 am in morning my sister gold chain around 12grams snatched by thief inside train and my sister yelled loudly then everyone woke up and have seen him jumping of the running train then we have filed complaint in anuppur railway station (M. P) having some hope in mind that they will act on it and but they haven't taken any action on those unknown thieves...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not credited to my bank account even after 3 months of cancellation of ticket

 Dharmesh91 on Jul 21, 2019
I had cancelled my ticket on 20th april and refund was processed on 22 april 2019. Pnr no. [protected]. But the refund amount of 3430 is not credited in my account till date. I sent them multiple mails and bank account statements from my registered e-mail id and ticket id was registered too. But of no use. Tried calling customer care but they hang up the phone after putting me on hold....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund form 2

 Harit Bhatia on Jul 21, 2019
I had booked ticket from ferozepur to delhi for my wife and myself and ticket was on waitlist. Since, it was not confirmed, so we cancelled ticket one day prior and as per rule, inr 60 was deducted for each o[censored]s and remainder of amount was to be refunded.

The total cost of booking was inr 530 and after deducting 60 rupees each, inr 410 was to be refunded back. But, amount has still not been refunded.

Kindly take action and assist in getting refund. Details shared below :

Pnr [protected]
Name of passenger harit bhatia and shalini bhatia
Contact...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — my account didn't received refunded amount and irctc account is showing refunded

 Nisi Lovely on Jul 21, 2019
I have booked my ticket from haridwar to jaipur in 3 ac and due to some reason it got cancelled.
I checked my irctc status after 4 days it shows my monet is refunded but it didn't received in my account yet.
Please do some needfull, all needed information is mentioned below

Hw udz exp (19610)
Date[protected]
Pnr = [protected]
Date of transaction =[protected]
Refund status in irctc account = refunded
Refund id = [protected]
Transaction id = [protected]
Booking amount = 845.0
Refund to be= 780...
Complaint comments  Read comments [2]Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — ticket cancelled mistakenly

 Mani37 on Jul 20, 2019
My pnr is [protected], booked ticket for date[protected]. Ticket got cancelled mistakenly while i was going through pnr check as i was not much aware of that process. Please help me with suitable resolution, if i can get same ticket back without any financial addition or some refund amount to go ahead nd book different ticket.
I cannot afford financially booking ticket again.
Help me with same please....
Complaint comments  Read comments [2]Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [Irctc] — tdr file reopen

 Pranav Hanmante on Jul 20, 2019
Dear sir,

I have filed tdr for the train cancelled at bhusawal junction not reached to my destination nashik junction.
But the automatically tdr file get close without money refund.

Pls. Reopen the tdr file to submit it again.

Train. No. 51196
Tdr no. [protected]
Pnr. No. [protected]

Thanks in advance,
Pranav
Mob. No. +91 [protected]...
Complaint comments  Read comments Complaint category Schools

Indian Railway Catering & Tourism Corporation [Irctc] — wanted to reopen repudiate tdr

 Prachi Pattnaik on Jul 18, 2019
Hi Team,

I had Filed a TDR against PNR number [protected] on 2nd of July 2019.

Train No.-12322
Train Name- KOLKATA MAIL

By mistake I selected the reason as TRAIN DIVERTED AND NOT TOUCHING BOARDING STATION instead of Train got delayed by more than 4 hours.

I had mailed [protected]@irctc.co.in for changing the reason for TDR filing on 3rd of July itself but it was not changed. So my TDR gor=t Repudate on 10th July.

It was Rs 990 cost ticket.
Kindly help me reopen my TDR with a valid reason.

Attached...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund amount not credited in my account.

 Jagadeesh Kona on Jul 18, 2019
Pnr number : [protected]
Cancellation id : [protected]
Train name : sheshadri exp
Train no.: 17210
Tanuku (Tnku) katpadi jn (Kpd) cancellation date : 12-jul-2019 22:09:44 hrs
Booking amount : 340.0
Quota : general (Gn)
Class : sleeper class (Sl)
Refund status is showing that amount was refunded but money was not yet credited in my account....
Complaint comments  Read comments Complaint category Universities

Indian Railway Catering & Tourism Corporation [Irctc] — refund of failed transaction - online booking

 vishalpundhir2062 on Jul 18, 2019
I booked tickets from garhmuktesar (Gms) to delhi (Dli) and delhi (Dli) to garhmuktesar (Gms) on irctc website on 9 july 2019 but money is debited from my bank account and tickets are not booked. There is no refund received in my bank account till 18 july 2019. Irctc customer care did not give any satisfactory answer. Please issue me refund of tickets with bank transaction charges as soon as possible. Details are given below:-

Transaction id: [protected]
Train no./name: 14556 / dli tanakpur ex
Delhi (Dli) garhmuktesar (Gms)
Transaction date: 9 jul 2019
Complaint comments  Read comments Complaint category Railways

IRCTC — tdr status shows amount approved but amount not received after 6 month

 premanjli on Jul 18, 2019
Hi support team
I have booked ticke pnr no [protected] from banglore to kolkata as on 18 december 19 bur after chart preparation my ticket was not confirmed, last status was rac then filed tdr. This tdr was approved as on jan19of 1st week but till now i javed not recived the refun money 10140rs
So pls resove this matter. For this i will ever obliged
Navin
M no [protected]...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — lack of response

 christopher65 on Jul 17, 2019
I registered on the irctc website and got a user account. Irctc took payment from my credit card and then for some uknown reason later refunded the money. I have tried to re-register but the system does not allow me to because my original registration is still in the system (But will not allow me to make a booking). I have written several emails to irctc about this and also asking them to cancel the original registration so that i can re-register. All that i get in responce is an automated reply telling me that it will be looked into by the relevant department.
Last twoirctc complaint referance...
Complaint comments  Read comments Complaint category Railways

IRCTC — refund not received for cancelled ticket pnr no 6326597565

 Amit Pratap Singh Rajawat on Jul 17, 2019
I booked my ticket with pnr number [protected] on 10 march 2019.
I cancelled this ticket on 5 april 2019.
I have already mailed and called irctc complaint centre several times. But no satisfactory response from irctc and haven't received my refund.
Everytime i mail irctc, i get an automated response.
When i call, they put my call on hold to transfer to senior executive, everytime they give me different reasons. I have also sent them my bank statement several times as asked by them....
Complaint comments  Read comments [1]Complaint category Railways

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