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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 10

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S
SamikC
from Kolkata, West Bengal
Jun 1, 2023
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Cannot login into account due to pending mobile verification

Since 2-3 days I'm not being able to login to my decade-old irctc account (samik_chak) due to pending mobile verification. ‘Unable to process request. Please try after some time' message being shown....
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skumsharma
from Rawatbhata, Rajasthan
May 31, 2023
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TDR CR repudiate

I was travelling with family in 1st train sampark kranti(12217) from kota to new delhi PNR[protected] but the train got late more than 3hr reaching new delhi. Thus I was not able to travel in 2nd train Kalka shatabdi ([protected]) which was on time thus I filled TDR but now CR repudiate is showing as status.please look into this matter....
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K
KanGupta
from Guwahati, Assam
May 30, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR filed against PNR number 4702778467 due to train late but rejected stating Invalid TDR timestamp

Address:Mangaldoi

Sir/Madam
I am Sahena Begum aged 60 years. I have booked a ticket from irctc bearing PNR number [protected] in train 07046 SC Dibrugarh Special from Guwahati to Dibrugarh in 3AC dated 24/05/23. When I came to board the train I came to know that the the train was 10 hours late. I have filled the TDR within half an hour of schedule departure of the train from irctc. But my case has been rejected stating Invalid TDR timestamp. It is very...
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A
abbu84
from kolkata, West Bengal
May 30, 2023
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Phone Verification Mobile OTP not received

Dear Sir/Madam,

Re: Mobile OTP not received for verification/international number

The website is not sending mobile verification code on my registered mobile. And, therefore I am not able to book tickets through IRCTC website.

I have an international number ISD code 852

Thanks & Regards,
abbu84...
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Vijendramohanty
from Bengaluru, Karnataka
May 30, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Request for refund for train last minute destination change-late intimation-travelling with pet with all formalities done

Greeting Team
It was to my surprise of pathetic experience with IRCTC, I was supposed to travel with my wife and pet (4 month) with all formalities done, coupe allocation done, parcel office ticket challan done for my pet, but at around night 11:00 PM, I received a message stating "train will not reach its destination i.e (Bengaluru - SBC) rather train will stop at Andhra Pradesh(SSPN), in my case as I was supposed to travel with my...
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Nith6734
May 29, 2023
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My irctc account is suspended for no reason

My irctc account is suspended and it is showing that due to fraudulent transaction but I have used that account once to book the ticket on 2022 Oct and due to emergency I cancelled it then my account is blocked. I contacted the railway customer care through email and phone and their response was also like that their customer service is very poor and not explaining the correct details and solutions for it. It is very difficult to book train...
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A
Aprajita95
from Deoghar, Jharkhand
May 29, 2023
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Bribe by TT

Address:Vasco Da Gama
Website:www.IRCTC.co.in

PNR no [protected]
We were 15 passengers together
Our journey was supposed to be from Jsme to Madgaon but we can’t get down as we were asleep n students of mine travelling were more in no
So we asked TT to extend the ticket which was 15 min apart
He asked 2000 rs when we asked for slip he said we will leave u till gate.
2 TTS were there .
Date 22may JSME TO DATE 24 may (Vasco)

For...
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M
Muhammad Hawa
from Navi Mumbai, Maharashtra
May 28, 2023
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UTS

UTS R-wallet recharged through UPI with ₹50/-. UTS recharge history shows "Recharge Initiated". But R-Wallet doesn't show the same....
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A
Ajith222
May 27, 2023
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Delay in start

Train no. 17233
From: secunderabad
To: sirpur kagaznagar

Start time as per schedule: 3:35 pm
Actual departure time: 6:00pm (almost every day)

If you can't start the train on time because of any reasons, change the time to a different window.

We have work and things to do, we can't sit in station for 3hours+ and in train another 6 hours(obviously it will take +2 hours)
br...
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S
syedarif28
from Vijayawada, Andhra Pradesh
May 26, 2023
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Email verification

Hi, currently i am having account in IRCTC with user name syedarif28. When trying to log in, it is asking for mobile and email verification, mobile number verified, but i am not able to receive OTP through mail by putting correct email ID even after multiple attempts...
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S
Sai1289
from Rajahmundry, Andhra Pradesh
May 26, 2023
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Mobile OTPs are not coming

Hi,

I am trying for a long time to login. But while the login process it is asking for verification. Email verified successfully, but the mobile number verification is pending and unable to receive the OTPs. Kindly help with this. I need to cancel a ticket....
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S
Shreyh19
May 26, 2023
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TDR request repudiated through edr/ecrs

Dear Sir,

I am surprised to saw mail (enclosed), the TDR filed against PNR Number [protected] for train no. 11014 CBT LTT EXPRESS dated 20/05/2023 with reason “Train Late More Than Three Hours and Passenger Not Travelled” has been repudiated by you. However, I had filed TDR around 10:30AM in the morning of 20/05/2023 which was the scheduled time of the train at Pune junction. However train was already delayed by 18:30 hours...
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I tried depositing a certain amount to irctc ewallet, amount is deducted from my bank account but it shows deposit is failed to the ewallet.The amount is still not refunded to my bank account.Please help to resolve....
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S
SD PARIA
May 26, 2023
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Wrong captcha scam

Tried booking tatkal ticket. the site will not allow to log and kept saying invalid captcha, instead of writing the correct one for 15 times. Finally just when the tickets got over, it allowed to login with one captcha. What is this scam ? What is the technology fraud behind the codes. there is definitely a code jammer, that doesnot allow users to login and book tickets. I could not attend an urgent funeral because oh this. THIS IS HORRIBLE.br...
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A
ATHIRA VIJAY
May 25, 2023
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Amount is not refund

Address:KRISHNAYAL,ERICKVUE

I ordered food 20th may 2023, PNR:[protected], travelled from haripad to kozhikode, through food trak app, i paid rs.334, and site shown hotel thahoor, aluva, ernaklam will be deliver 8.30am, but we didnot get food and i need money back...
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C
chadrashekhar09
May 25, 2023
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Money deducted but ticket not booked

I was booking LTT to BSP ticket for the date[protected]Premium Tatkal)
After successful payment an Error popup show and the message is Not seats available : Transaction dropped[protected]
Payment mode - UPI (UPI tarnsaction ID[protected]
Amount - 1677.15 INR

Mobile Number : [protected]
Email - ace.[protected]@gmail.com...
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Even after selecting the "book only if confirm berths are allotted" option still TQWL tickets were issued.

The Ticket was automatically booked in the train: PATLIPUTRA EXP (12141)
PNR: [protected]
STATUS: BOOKED
Transaction ID: [protected]
Status Date From To Class
Booked 26 May 2023 LTT PPTA 3A

Current Status: TQWL/18...
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Vicky jashotra
from Amritsar, Punjab
May 24, 2023
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Refund not credit against cancelled ticket

Refund not credit in my account against cancelled ticket against pnr no [protected]...
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Vicky jashotra
from Amritsar, Punjab
May 24, 2023
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Regarding refund

Refund not credit in my account against cancelled ticket have PNR number [protected]....
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A
ALLURI LAKSHMI SAI TEJA
May 24, 2023
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Irctc e wallet deposit failed

Irctc e wallet deposit failed...but money debited from bank account...
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