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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in
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Updated: Jun 8, 2026
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So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 10

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H
harneetpuri
from Dera Gopipur, Himachal Pradesh
Feb 10, 2011
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Deducted extra money from my bank account

Address: Ambala, Haryana

I booked a ticket on 8 feb 2011 through internet banking using SBI accont, the ticket charges were deducted from my account at same the time.
But after one day i.e. 9 feb 2011again Rs 10 was deducted from my account showing "TO TRANSFER
INB Commission of IG[protected] IG40599080IG40755883 TRANSFER TO [protected] SBI IRCTC COMMISION A/".
What is This?
Refund my money as possible as and do provide me the...
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K
krishna_bujji
from Bengaluru, Karnataka
Aug 13, 2010
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Deactivation of my irctc user account

Address: Bangalore, Karnataka

Dear SirMadam,,

I m a regular user of irctc having more than one account but i use only one account as my regular usage.I got mails that all my accounts are deactivated including the account by name "channaprag" which is utmost important to me. I have to cancel few tickets for next week from this account. I am using this account only for personal purposes and not for commercial use.

So, please consider...
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R
ravikbhargava
from Noida, Uttar Pradesh
Jul 10, 2010
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Money deducted but ticket is not booked

Address: Varanasi, Uttar Pradesh

Dear Sir / Madam,
Today i booked a E-ticket from Lucknow (LJN) to Varanasi (BSB) through IRCTC. After finishing booking of ticket with my ICICI debit account there an error occurred.Then after 5 mins i tried again but the same error occurred again Finally i found that the money is deducted from my account for both the transactions but ticket is not booked.

For your info my the ref number of trancations are "[protected]"...
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V
Vinoth Kumar
from Mumbai, Maharashtra
Nov 25, 2009
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Unable to book Tatkal tickets

Although there are 536 complaints available on IRCTC in this forum, has any action taken on it to rectify the problem. I am fed up booking any Tatkal tickets in IRCTC. I have never booked any Tatkal ticket, The IRCTC people are deliberately blocking the site exactly at 8 AM every morning. Are they just providing a service for the agents. It is very clear that the IPs of the agents alone can access the site. Why is this? Anyway, I really...
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A
Anupam Tiwari
from Gurgaon, Haryana
Jul 6, 2009
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Booking not permitted. Try Some other Train/Class

I was trying to book my ticket from http://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/planner.do?BV_SessionID=@@...⇄
& was getting a message saying "booking not permitted, Try some other train or class"
I started to book my ticket @ 8:00 am & i couldn't get that ticket till 8:15. now all tickets for that train have been sold....
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R
rajeev hussain
from Ludhiana, Punjab
Jun 14, 2009
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DO NOT SHOW MY BOOKED TICKET HISTORY

I m a user of ictct i have an account on irctc web site from a long time. i book many ticket without any problem. but from last a month on my account page booked ticket history, tds details etc. not shown by irctc. so i m confuse about this,

i want to show my booked ticket history etc. details...
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P
prateek rath
from Bengaluru, Karnataka
Jun 4, 2009
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invalid user name & password

sir,
i booked a ticket on 3rd june 2009 with a user name & password in the irctc websight. but today when i am trying to logging into this websight its mentioning my user name or password invalid. when i went through the forgot password option & gave the answer of the question i have selected its showing an incorrect answer alert.
i really need to access my acount having the same user namr & password....
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28 other people found this review helpful
28 found this helpful
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S
Sachin Srivastasva
Jun 2, 2009
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No refund

I cancelled my tickets on 8dec 2008 because train was running late by more then 6 hrs. now it has been more then 6 months intially it was showing admin approved now on 13th may 2009 its showing 223-NR/6 As per records Passenger(s) travelled on the ticket. The case is repudiated. When I will get my refund.

PNR Number [protected] Booked On[protected]...
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C
Chetan Mahajan
from Mumbai, Maharashtra
Jun 1, 2009
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Pathetic Service

Whenever I try booking tickets on IRCTC in tatkal quota, the website doesn't open up and even if it does, I am unable to book tickets because of the immense load on the website.

By the time the website opens up, no tickets are available anymore. This is due to the strong "agent" network that is functional throughout the country.

Some steps must be taken to stop these agents from taking away all...
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R
Renjith
from Bengaluru, Karnataka
May 18, 2009
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Stupid website ever i have seen

Regarding IRCTC.co.in

What kind of features are you providing. What stupid server it is. I am trying to book a ticket from morning till 2.21 pm. I am not able to book my ticket.

What server are you using. Is it develop for the travelers? I am getting so many error on my system? Who is the developer of this IRCTC.

I am also a web developer. I could understand normal problems on a server or difficulties...
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10 other people found this review helpful
10 found this helpful
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S
Sambaiah Emineni
from Jammu, Jammu and Kashmir
Apr 15, 2009
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Session expired after making payment - No ticket booked -- bank account debited

Sir,
I faced a problem while booking a ticket now on irctc.co.in from Jamu Tawi(JAT) to Pune(PUNE) for 15th Apr 2009 in 1078 Jhelum Express.

After entering the details, I made the payment using SBI debit card. After making the payment I got the message that the session is expired.

I checked my SBI bank transactions and I can see a payment of 629/-. However when I see the list under "Booked Tickets"...
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29 other people found this review helpful
29 found this helpful
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V
Vinay Hegde
from Mumbai, Maharashtra
Jan 27, 2009
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unable to open the irctc web page

Dear Sir/Madam,
I am trying to book a ticket, but to my surprise, i am unable to open the site from my compter. I am able to go to all the sites and can access my emails as well.

Pls. help/let me know, what would be the problem

rgds..vinay...
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D
Dr.Mahadeva R Iyer
from Surat, Gujarat
Oct 15, 2008
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Resolved

E ticket booking with break of journey

Hello,

Kinldy clarify as to how a ticket with a break of journey provision can be booked through your IRCTC. The pop up window does not allow me to select reservation up to a station short of the desination to effect a break of journy (as specified in the break of journey rules). Can you do something to enable me to do that, which I can opt by booking at a Railway reservation centre.

Dr.M.R.Iyer...
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H
hkachru
from Mumbai, Maharashtra
Jun 5, 2008
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IRCTC FOOD in Trains WORST

Hello,
I am Travelling from Chennai to New-Delhi, I am submitting this reply while in train AC2 Coach # A3, after having my RUBBISH FOOD Supplied by IRCTC catering Staff. Today is[protected] @ 10:07 PM IST. My PNR # [protected] Train # 2615, GT Express.

Since yesterday ie. 3rd June 2008 Tuesday, when I boarded this train from Chennai Central at 7 PM, IRCTC Staff came at 8 PM and took an order for Dinner and when...
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V
Vishwas Kini
Jun 4, 2008
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Ticket not booked but amount debited

I booked two tickets from Thane to Mangalore using the SBI debit cum atm card, however after booking the tickets, though the amount got debited, the tickets were not booked. I have sent mails to SBI and IRCTC, however i have not received any reply from them.
What should be the future course of action?...
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D
Dipesh Gandhi
from Mumbai, Maharashtra
Feb 4, 2008
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Not display ticket after payment

I used IRCTC service to book ticket several times.
but today (04/02/08) i booked ticket for my father and relatives from Ahmedabad to Mumbai dated 11/02/08, after making payments from my credit card the ticket for printing not shown by the site and the page is expire, so i againg login and checked my booked ticket option but it shows that ticket is not booked.
then i called up to citibank to confirm that payment is made or...
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R
RAJNEESH RAI
from Bengaluru, Karnataka
Jan 22, 2008
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No Refund of cancelled ticket

Dear Sir/ Madam,

I cancelled my e-ticket 2 weeks back, but still no refund has been made even after several reminders.
PLease help me

Details:
Transaction ID PNR Number From Station To Station Date Of Journey Current Res_Status Booked On

[protected] [protected] SBC BPL [protected] Can/Mod [protected]

Thanks & Regards,br...
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N
Nihilson
from Delhi, Delhi
Jan 20, 2008
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Refund of Failed Transactions not processed- No Response from IRCTC

Dear Sir/Madam,

Two of my transactions with irctc.co.in failed and my credit card was debited with (Rs 597 +Rs 597) on 29th Dec 2007. I have sent 3 emails with my failed transaction ids to the IRCTC customer care ([protected]@irctc.co.in) asking for an update on these failed transactions. I did not get a reply to any of these emails till date. Also I called them on their customer care phone number and after inumerous attempts, I got...
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P
Pankaj Kumar Das
from Bengaluru, Karnataka
Jan 9, 2008
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I Tickets Not Delivered

I was trying to book a I Ticket with follwoing details, while booking after making the payment using by HDFC credit card, the web browser did not get redirected to IRCTC portal, so i did not get any confirmation regarding the booked ticket. However if i see the booking history, it says no history found.
So i am not sure whether the ticket is being booked or not as i do not have any reference number, neither the ticket got delivered...
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1 other people found this review helpful
1 found this helpful
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C
Chetan Thapliyal
from New Delhi, Delhi
Nov 20, 2007
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Pathetic website & customer support system

Dear Sir,

I tried to book a ticket for two on 5th November, 2007 using the online ticket booking system of Indian Railways. Before I could get the confirmation of the booking the session expired. I checked the booking status in my IRCTC account but there was no update there. On checking the transaction's status in my credit card's account I found that payment had been done. I called to IRCTC help desk on 6 November,...
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10 other people found this review helpful
10 found this helpful
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