Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
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7956
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
995
down
486

Phone:
Phone:
up
294
down
192

Mobile:
Mobile:
up
292
down
153

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
7956
Pending
0
Resolved
227
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1929)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — tdr money not refunded

 Er Deepak Shrivastava on Apr 26, 2019
I have booked a ticket and the train was 18 hours delayed. Is it a kind of joke? Who is going to travel when the train is 18 hours delayed.?
I have filed tdr from my irctc app but i just got a msg written tdr filed cancelled with no reasons.
I want full refund please go through the below details.-

Name - deepak shrivastava
Train no. - 02010
Pnr no. - [protected]
Date of journey[protected]
Amount should be refunded - 450.49

In case u need any more details. Msg me back....
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — money deducted but ticket not booked

 Geetesh Mittal on Apr 26, 2019
On 8th april, i was trying to book a train ticket and i paid using phonepe app bank of baroda upi. The transaction was failed 3 times but money got deducted every time. For 2 of the transaction, i have got the refund, but for one of the transaction, i haven't got the refund yet.

I have contacted phonepe and they are saying that they have successfully credited the amount to irctc. But irctc is saying they have got money for only 2 transactions and they have provided a refund for that.

Below is the utr number[protected] for which the transaction was failed and ticket...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — pending from bank end

 Hemanth Palaka on Apr 26, 2019
The money was deducted but the status is showing that 'pending from bank end'.
My question is whether the ticket will confirmed or not?
Here is my details..
Booking transaction idtransaction status
[protected]pending from bank end
Friday26apr 2019pending from bank end
Pnr number : reservation id: [protected]
Train no./name: 22708 / vskp double deckticket type: e-ticket
From: tirupati (Tpty) 26 apr 2019 to: vijayawada jn (Bza) 27 apr 2019 00:00 hrs
Booking date: 25 apr 2019
Quota: generalclass: cc
Ticket charge:...
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — money deducted from bank account but not credited in r wallet of uts app

 dilsyabraham on Apr 25, 2019
Sir,
I used phone pe for recharging r wallet o[censored]ts mobile app. Bank statement shows that money debited and recharge is done. Money debited from bank account but it is not credited in r wallet. Uts app registered mobile number [protected].
Kindly do the needful.
Thanking you.
Yours faithfully

Dilsy mariam abraham
Uts mobile number - [protected]...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — regarding amount refund

 ishan palatkar on Apr 24, 2019
Respected sir,
I tried to book flight ticket on 5th january 2019 from irctcair app of amount 1685₹ for i have paid from bhim upi payment mode. Payment was successful but ticket was not booked. I have contacted my bank they showed me the receipt of transaction made to irctcair account. But irctcair refused for refunding my amount
Transaction id of of bhim[protected]
Irctcair transaction id [protected]...
Complaint comments  Read comments [1]Complaint category Airlines

Indian Railway Catering & Tourism Corporation [Irctc] — tdr was filed still refund not received

 prasad1976 on Apr 23, 2019
I had booked a ticket from KrishnarajaPuram to Pune scheduled on 30/03/2019. The PNR No. alloted to me was [protected] for train No 16332 but on that scheduled date the route of the train was diverted so I couldn't board the train. I had to cancel my trip. The TDR for the same was filed on the IRCTC site by default. Hence refund was expected in the bank but I did not receive any refund as on date. So please look into the matter and help me get the refund....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr complaint

 Mudit Matbur on Apr 23, 2019
I booked tickets for train no. 12315 Annanya express, my PNR is [protected] .The train was late for more than 5 hrs so i tries to cancel the ticket but that menu was not available. I filed TDR but it shows that CR repudiate. This was not very good. I have to travel 2 hr to get to station and trains are not very frequent to my destination. This was very unprofessional from railways, the train was late not me. I want the refunds as they are in criteria of the Indian Railways to refund the total amount If the train is late for more than 3 hrs....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr not processed

 himanshu_043 on Apr 23, 2019
I booked a tatkal ticket (Pnr number - [protected]) on 19/12/2018.

Since the train was late for more than 3 hours, i filed a tdr with irctc. There is a policy of 90 days of filing tdr during which amount gets refunded. But in my case its more than 120 days since i raised tdr.
I contacted irctc they said when the tdr will be processed they will credit the amount in my account.
I havent received my money back. Kindly look into this matter....
Complaint comments  Read comments [5]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not given for a waiting ticket. [Resolved]

 dharmendra Kumar07 on Apr 23, 2019
I Purchased Waitlisted e-ticket For 4 persons on 10th April 2019 thru online IRCTCs e-Ticketing Service for coming from Vadodara to New Delhi by Mumbai Rajdhani, Train No.12951 on 13th April 2019(date of Journey).Deatils are given below
Transaction ID:
PNR No. [protected]
Class:2A
Till 13th april 2019 there is no message from irctc for confirmation of any ticket, then i book ticket on other train on 15th april in train no.-22413 with PNR No.-[protected].
i wrote to IRCTC for refund of money.They replied that the money can not be refunded. I again wrote to them but...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund of amount of rs.3770/-

 AshokKu27893306 on Apr 23, 2019
I applied for online ticket booking from my own irctc account on 22.04.2019 from asansol (Asn) to katpadi (Kpd) in 3-tier ac. I paid an amount of rs.3770/- through credit/debit card/upi (Powered by irctc).
The said ticket is not booked but an amount of rs.3770/- is debited from my bank a/c no.[protected] (Bank of maharashtra).
Kindly look into the matter and resolve the issue at the earliest please.
Looking forward for kind consideration and positive action at the earliest please.
Thanking you,
Ashok kumar singh...
Complaint comments  Read comments [4]Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — refunded amount not received

 simiran kaur on Apr 23, 2019
I booked a ticket from new-delhi to ludhiana and vice versa.
Cancellation date for both the tickets were 12- apr-2019
And refund status shows as refunded.
But i didnt get any refunded amount.
Details are below for the two train reservations/cancellations.

Refund ids : [protected] and [protected]
Date of journey : 13th april
Pnr no : [protected]
Ndls-ldh
Train name : swarna shatabdi (12029)
Booking date : 4th april
Class : cc

Date of journey : 16th april
Pnr no : [protected]
Ldh-ndls
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — retiring room booking status

 Sai Gunaranjan Pelluri on Apr 23, 2019
I had booked a retiring room (Single room with ac) at secunderabad station on 22/04/2019 for a stay from 24/04/2019 to 25/04/2019. An amount of rs 879/- was deducted from my account but i haven't received any confirmation message.in fact, the webpage threw an error message saying failed transaction. But the amount was deducted. The pnr no. Of the passenger is [protected]. Please treat this as a priority since the passenger is a 66-year-old person...
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — booking is pending and money is also not refunded

 Madam1976 on Apr 22, 2019
I booked train from ajmer to bhopal but my booking is still pending and from my credit cart money is already detected more then ₹500 payment id is 2m7atc3pqbpg28q4gg
I hope my money will be refunded with 1 day or my booking initially no more pending.
Thank you sir
Complain of 21 april 2019
I hope your team will take quick action on this issue....
Complaint comments  Read comments [3]Complaint category Credit Cards

Indian Railway Catering & Tourism Corporation [Irctc] — refund not received booking id:100001771859842 dt 9.4.2019

 renunahar on Apr 21, 2019
Payment deducted, booking failed on 9.4.2019
Till now refund not received

Many time called on customer care.. But server issue plz call after 2 hrs... Repeated answers

Many mailed but only reply greeting.. Nothing done in reality

Please help

Om nahar
[protected]
Renu. [protected]@gmail.com...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — refund not received on irctc

 Aman Dongre on Apr 20, 2019
I had booked a ticket on 05-04-19 but the transaction had failed... The money got deducted but still havent received it back yet... I used debit card.. Its been 15 days till now... The refund status shows pending from bank end and no reaponse from bank... I had booked two tickets simultaneuosly and now cant find which one was the transaction in which the money got deducted.. I am posting the screenshot of the two transactions here.. And the message that the money got deducted.. There is no transaction id on bank passbook too.. Please help...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket cancellation amount not refunded

 RAM PRATAP MAURYA on Apr 20, 2019
I booked ticket from raiwala to varanasi on april 7 for the train number 14266 dehradun in varanasi on 22nd march but after knowing that the train has been canceled by april 15, i canceled the ticket on april 5, the refund amount has not yet come to my account
Pnr of booked ticket the numbers are like this - (1) [protected], (2) [protected]
My refunded amount is rs.1010 for pnr no.-[protected]
And rs. 825 for pnr no.-[protected]...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — delete my account

 [email protected] on Apr 20, 2019
My i'd is [protected]@gmail.com
And i forget the password but some other people is using my i'd because i have so many mails that contains the tickets so i want to delete it. I attached the picture of tickets which is not made by me these mails are received everyday. I don't want to use my gmail i'd by other so plz stop that person to using my mail i'd.....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc transaction status is showing as "pending from bank end" even after bank is paid

 nuthankm1 on Apr 20, 2019
I have tried to book the irctc online tatkal tickets from hospet to bangalore withe irctc transaction no: [protected].
Amount 770.98 is deducted from bank with upi/[protected]/irctc train tic/razorpa, but i ticket is not issued and irctc transaction status is showing as "pending from bank end".
Irctc is not updating the concern immediately as it's tatkal ticket and based on this we can't plan for alternate transportation....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — rac seat not being confirmed

 Helly Matalia on Apr 19, 2019
I had booked two tickets with wl 21 and wl 22. One was confirmed but the other one turned out to be rac. This is the consecutive second day and still i have not got the seat. This is a worst situation to face. Even after paying for the two tickets nd having a rac seat before the journey starts, i haven't got a seat. This problem needs to be solved as early as it could be. People don't pay the required amount of an a-class compartment to struggle for the whole journey. My pnr number being [protected]. Train from adi to tata. Seats booked for a a-class compartment....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not received irctc

 sumit2988 on Apr 19, 2019
I booked tickets via tatkal quota on irctc but unfortunate it goes under waiting list and not confirmed till end, so it went to cancelled as per rule and irctc proceed for refund on 8th-apr'19 for the same.
It has been 10-11 days passed but no kind of refund i received into my bank account.
Pls hepl me, details are given below.

Pnr number [protected]
Irctc transaction id [protected]...
Complaint comments  Read comments Complaint category Railways

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