Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
7883
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
991
down
482

Phone:
Phone:
up
293
down
191

Mobile:
Mobile:
up
292
down
152

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
7883
Pending
0
Resolved
221
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1905)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — regarding cancellation of the ticket

 Oscar_danger on Apr 14, 2019
I have been trying to cancel the ticket from irctc website but getting "unable to perform transaction, please try later.[protected]".

I have been trying to cancel this for more than 6 hours but getting the same error, it's more than 40 hours left for train departure.

Here is the detail[please keep the data protected from public]:
Pnr number: [protected] transaction id: [protected]
Train number/name: 12392 / shramjevi n exp
Booking date: 08 apr 2019 from: new delhi (Ndls) 15 apr 2019...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — for refund my money in account.

 GYAN SINGH GURJAR on Apr 13, 2019
I've booked the tickets for 31 march, 01 apail and 2 aprail, and all got cancelled due to some reasons.
I haven't received the money yet to my account.

1. Refund sent to bank.
The payment gateway has advanced the payment (Refund) to your bank. It typically takes 2-3 business days to show in your account. If there is a delay, you are advised to contact your bank with the rrn#[protected]

2. Refund sent to bank.
The payment gateway has advanced the payment (Refund) to your bank. It typically takes 2-3 business days to show in your account. If there...
Complaint comments  Read comments [1]Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — irctc refund

 [email protected] on Apr 12, 2019
Rakesh roshan
My pnr no - [protected]
Refund id - [protected]
Amount - 2300
I cancelled irctc ticket on 19th march 2019 now from irctc they are saying they refunded my money on 20th march 2019.. But i didnt received the money yet.. My pnr no is - [protected]
I contacted my bank also.. They also saying no credit is done on 20th march 2019. So its most likely to get stuck in zaakpay pg.
They transfered money to zaakpay pg.
Already i called and emailed
So many times but no response
And once i complaint here
Still didn't receive...
Complaint comments  Read comments [2]Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — my order food not delivered

 [email protected] on Apr 12, 2019
I am kanagajothi i ordered food 2 different places against my pnr: [protected].
1) order number: 9800245
2) order number: 9800482.
My first order 9800245 delivered but my second order 9800482 is not delivered. Both bill payment already done via my bank card.
But caterers told passenger not in seat that time
Not picking phone call that is lie after that i asked them sent screenshots for call history they sent but that is different number.
Now caterers not response my call.
Caterers name : chandra caterers (Ratnagiri)
Please find my attached...
Complaint comments  Read comments [3]Complaint category Food

Indian Railway Catering & Tourism Corporation [Irctc] — payment debited from bank but status showing as "pending from bank end" via irctc app

 codewiz on Apr 12, 2019
Hello sir/mam,
I've booked two tickets via irctc app in tatkal quota. When during payment via google pay, the upi id was entered and the amount was debited from the bank successfully. But in the irctc app, the transaction gets canceled and showing status as "pending from bank end" even after debited from the bank.
This type of failing transactions is happening in a third consecutive manner.
Please initiate the refund process as soon as possible.
Upi trans id:[protected]
Transaction id: [protected]
Username : hariharan s...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — money got deducted for a failed transaction but never refunded back

 Ambrose31 on Apr 12, 2019
It's been over 13 days since my money rs2101.80 got deducted and till now there is no response as when i will get money back.
I contacted the irctc by call first and the agents over there are so worst. I had no option so i contacted irctc by email with the proof that they have my money and it's been 5 days, the only response which i got is "we have forwarded your request to our concern team and will contact you shortly" but the "shortly" never comes....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — not received refund amount in bank a/c

 Pankaj Michael on Apr 11, 2019
I cancelled ticket Gkp to bju and bju to njp. The status shows the amount refunded. But the amount is yet to be credited in my account. The details are as under. 1. Refund ID [protected] bju to njp Bank name PAYTM M. 2. Refund ID [protected] Gkp to bju bank name PAYTM M. 3. Refund ID [protected] Gkp to bju bank name PAYTM M. Please help me...
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — rude behaviour of ttr

 anandsaikumar111 on Apr 11, 2019
I have the berth reservation for the train 12656 but the ttr is demanding that i can't sleep on the berth stating that he can do anything as he is ttr of the train by taking money from the other passenger. Ttr is stating that he can do anything saying i cannot sleep in the train as i am already having my berth reservation also. Attached is the ticket of my reservation...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — missed train due to non cooperation of train staff [Resolved]

 pravin485 on Apr 11, 2019
Dear sir/madam,

I have booked reservation in 12509 - guwahati exp train (Pnr - [protected]) with confirmed tickets (4 berths), boarding point is at kjm and travel date is on 10th april`2019.

When the train reached the boarding point, most of coaches doors were locked, mine is s8, we were standing exactly as per the display on the platform.

Tc was in s9 and suggesting all passengers to go back and board the train instead of opening the doors, due to huge crowd and many unauthorized passengers in reservation coaches we have missed the train.
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — to change mobile number

 pratheeshrn on Apr 10, 2019
Respected sir,
Iam pratheesh r nair, using irctc site since many years. I am facing a problem with activating mobile number. Iam in kuwait now, next week coming back to india after completing my four years service here. Since last 8-10 months i tried to activate my kuwait number but not getting otp for verification. No i wants to book some tickets, i didn't even log in my account, and i tried to log in by using otp code but my kuwait otp registration already had been pending so iam not able to. Now i wants to change back to my working indian number. My user name for irctc is maudol
My...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund amount not received

 Meenakshi Makharia on Apr 9, 2019
I have booked ticket from jammu tawi to ndls. Ticket was in waiting status and it got automatically cancelled.
Refund status is showing that amount has been refunded but i haven't received money in my account.
Refund amount :1730
Refund id : [protected]
Transaction date was 2nd april and it is already 1 week.

Please look into this and solve the issue asap....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — train got diverted and unable to file tdr

 Vijaym66866 on Apr 9, 2019
Hi,
I have booked the tickets from LTT to SBC. The train which i have booked (Train Number/Name: 11013 / COIMBATORE EXP) has been diverted and it was not reaching Bangalore. Hence we came in bus.
When I called customer care, they have asked to file TDR to get the money refund. Since then I’m trying to file TDR, but the site is not responding when I click on TDR. I have sent an email to "[email protected]" for the same within the time line. but they have responded after the response time and asked to send it from registered email ID. As requested by them, i have sent again from...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — amount debited but irctc says pending from bank end

 [email protected] on Apr 9, 2019
I have booked a ticket with reservation id [protected] for train number 12116. The ticket was booked for the date 20th may 2019.
Amount of 1540.98 has been debited from my bank account but the booking is still pending. Please help me as i am unable to understand whether the ticket is booked or no. The payment was done through google pay and booking was done via irctc online portal....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — amount debited but ticket not booked

 pounraj092 on Apr 9, 2019
I have booked train ticket in online, the amount debited in my bank account, when i checked in my transaction list it showing “payment requested”.

Still i didnt get train ticket thru my mail also. The details as follows. Kindly give suggestion.

Irctc next generation eticketing system

Transaction id: [protected]

Pnr no

Train no./name: 12678 /bangalore exp

Date of journey: 17-april-2019

Date of boarding: 17-april-2019

Class: 2s

From: tirupur (Tup)
Complaint comments  Read comments Complaint category Insurance

Indian Railway Catering & Tourism Corporation [Irctc] — booked tickets for my old aged parents but got upper berths

 Sharan123 on Apr 8, 2019
I have booked 2 AC tickets for my father and mother (age 59 and 54). 71 tickets were available at the time, still I was assigned upper berths. I am worried about my parents. Who will climb and sit on upper berth for 30 hrs journey at the age of 60. I called the 24*7 customer care for help but no positive response. Kindly help me out.

PNR number: [protected]...
Complaint comments  Read comments Complaint category Travel Agents

Indian Railway Catering & Tourism Corporation [Irctc] — money not reflected in my bank account : irctc [Resolved]

 BAJJURI VENKATESH on Apr 8, 2019
Hi,
I've booked a jet airways ticket from irctc flights website on 14mar19. However it has been cancelled from the airlines side on 22mar19. Executives from irctc have contacted me through mail saying that amount will be refunded in full. I've checked in jet airways website to confirm that the ticket was indeed cancelled and it was cancelled. Hence i've given my ticket details to irctc executives. Received an acknowledgement mail from irctc. Have been waiting for the refund since then. Amount has not reflected into my account still. Can someone guide me through.

Attached...
Complaint comments  Read comments Complaint category Airlines

Indian Railway Catering & Tourism Corporation [Irctc] — refund my money 840+180

 Arkesha Shah on Apr 8, 2019
Due to fake & unproper designed website of irctc, i faced very bad experience in irctc train of anand to mumbai bdts lok sakti
I had booked onlinetiket using irctc.co.in website of anand to mumbai bdts lok sakti on 14/3/19 in ticket they mentioned seats numbr 9, 10, 11 so i thought my ticket is booked and also transaction money of 840 also cut and payment receipt also generated so i also thought my ticket is conformed not in waiting list and journey date was 7/4/19 i was reached anand railway station at 10:0 pm lok sakti train arrived at 10:45 my father, my sister and my bhai went in to train...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [Irctc] — refund issue for cancelled ticket

 redif on Apr 7, 2019
Hi team,

I had booked two ticket with pnr no. [protected] and [protected] for 18th feb 2019 night tain. But i had cancelled tha same before 1 day that is on 17th of feb around 1 pm. And i got the message that ticket cancelled and refund will be in account and i got the email for the same also, that amount is refunded in account but there is no credit till date.

So on 28 feb 2019 i wrote to irctc for the same and till date i have been getting the only on reply as below. And since 27th of march which was my last mail there is no response at all. There are all ways asking...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — charged illegally for carrying computer without booking

 Amit8104 on Apr 7, 2019
I had 2 bag with 2 computer cartons while travelling from new delhi to yesvanthpur on 04/04/2019. The platform no.6 t. T. E caught me and fined for carrying computer worth rs 1360. They told charges are taken as commercial product for computers. Is carrying computer comes under commercial uses?? The deputy station manager at platform 6 also forced me to pay fine of 1360. His contact detail is [protected]. They have given me receipt for the same. Initially she asked me to pay fine of 2040 but later after nearly 3 hours waiting their she reduced the amount to 1360. I need solution for this and if extra...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — cancel my irctc account

 [email protected] on Apr 7, 2019
My irctc account cancel because due to the mobile number another candidateand the message complete your number plese help me. And cancel my irctc accound and my account cancel please help me. Andcreat new acciunt verify account and proceesing help me and do not verify mobile no and do not accept email id and due no accept booking ticketand not processing to ticket...
Complaint comments  Read comments Complaint category Education

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