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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 16, 2025

Complaints 10839

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1835

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9004

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 8

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Dear sir / madam I had booked a ticket from hjp to udn journey date 04 Aug 2023 but train got late from more than 8 hours So I have filled the TDR on the same day at 04 August 2023 16:06 hours the status of TDR showing TDR request Repudiated. I am waiting for the train but train got late from more than 8 hours So much so I have filled the TDR please help me on this matter. As per rule total amount of ticket should be refunded if train got late from more than 3 hours and passenger not travelled.
Pnr [protected]
Transaction ID [protected]
Date of journey 04 aug 2023
Tdr filling date 04 August 2023 16: 06 hours
Amount 2160 .00

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I tried to recharge my R-Wallet on 23.08.2023 through Google Pay. Bank Account was debited, but the same has not yet been credited to my R-Wallet

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I went to recharge my UTS (app) wallet (R-Wallet) on 21/08/2023 of ₹265/-. I recharged through the "Google Pay" app and money of the same amount got debited from my bank account. But it's not credited in my UTS wallet yet. I have refreshed the app so many times, but it still remain same. Please solve this issue.

+1 photos

Aug 23, 2023

Complaint marked as Resolved

Money Credited to account

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I went to recharge my UTS (app) wallet (R-Wallet) on 21/08/2023 of ₹200/-. I recharged through the "Google Pay" app and money of the same amount got debited from my bank account. But it's not credited in my UTS wallet yet. I have refreshed the app so many times but it still remain the same. Please solve this issue.

Aug 22, 2023

Complaint marked as Resolved

Money credited to UTS Wallet.

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Hello Team,
I used my UPI ID to recharge R Wallet on UTS mobile app for seasonal booking. Money was debited from my bank account twice but is not credited in R Wallet for both transactions. UTS app registered mobile number [protected].

Please look into it urgently—the screenshot is attached for your reference.

+3 photos

Aug 22, 2023

Complaint marked as Resolved

Money credited to UTS Wallet.

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Priyanka1310

from Mumbai, Maharashtra

Aug 22, 2023

Please resolve this as soon as possible.

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Date of the incident 12 August 23
PNR number [protected]

I booked a train from Delhi to Jammu Tawi on 10th August 2023 scheduled for departure on 12 August 2023 at 9.45 PM but the train was running late I checked with the inquiry counter they told it running late by 5 hours and if you don't want to travel late you can file TDR as its only option because I booked ticket in tatkal so he helped me to file TDR that same time. But my TDR status is showing CR Repudiate after 5 days and when I called customer care they told you need to file a complaint after my train goes from the station but the counter person didn't tell me this.
I have refund rules and it showed I can file TDR Before train departure also if It's running late by more than 3 Hours and is I will not travel.

6. Train Running More than Three hours Late and passenger not travelled: -
No cancellation charge or clerk shall be levied and full fare shall be refunded to all passengers
holding reserved, RAC and wait-listed tickets, if the journey is not undertaken due to late running of
the train by more than three hours of the scheduled departure of the train from the station
commencing journey subject to the condition that
(a) In case of e-ticket, the TDR is filed online before the actual departure of the train for availing full
refund.

Request you to accept my TDR request and Refund ASAP

Aug 20, 2023

Complaint marked as Resolved

how can it be resolved in just 5 seconds

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Address: New Delhi

Date of the incident 12 August 23
PNR number [protected]

I booked a train from Delhi to Jammu Tawi on 10th August 2023 scheduled for departure on 12 August 2023 at 9.45 PM but the train was running late I checked with the inquiry counter they told it running late by 5 hours and if you don't want to travel late you can file TDR as its only option because I booked ticket in tatkal so he helped me to file TDR that same time. But my TDR status is showing CR Repudiate after 5 days and when I called customer care they told you need to file a complaint after my train goes from the station but the counter person didn't tell me this.
I have refund rules and it showed I can file TDR Before train departure also if It's running late by more than 3 Hours and is I will not travel.

Refund Rule

6. Train Running More than Three hours Late and passenger not travelled: -
No cancellation charge or clerk shall be levied and full fare shall be refunded to all passengers
holding reserved, RAC and wait-listed tickets, if the journey is not undertaken due to late running of
the train by more than three hours of the scheduled departure of the train from the station
commencing journey subject to the condition that
(a) In case of e-ticket, the TDR is filed online before the actual departure of the train for availing full
refund.

Request you to accept my TDR request and Refund ASAP

Aug 20, 2023

Complaint marked as Resolved

how can it be resolved in 5 seconds

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Address: Mango azad masti

IRCTC tell refund complete but i not get refund in my account and they also not give me any help

+1 photos

Aug 20, 2023

Complaint marked as Resolved

No my complaint is not slove they saying lie irctc is so bad service they not slove my problem na Mark resolved

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Address: Kolkata

Sir,
Money was Debited from my account but not credited in my UTS R- wallet My UTS Mob : [protected]

I have provided all screenshots
Please look into this matter .

Thanks
Anjan Ghosh

+3 photos

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AnjanCs98

from Midnapore, West Bengal

Aug 17, 2023

Issue Solved
Thank You Sir 😊

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Address: DDU NAGAR, SECTOR - III, 15/B,

The journey details are as under:
SC R SF EXPRESS (12771) PNR: [protected] SECUNDERABAD JN (SC)RAIPUR JN (R) Journey Date: 5 Apr 2023 Class
3AC STATUS: No Gaurd certificate was issued. TDR filled on 06/04/2023 but till date refund has not been received. Gaurd certificate not issued. However, issuance of Gaurd certificate was requested. TTE intimated that for tickets booked online no Gaurd certificate shall be issued, the refund shall be done online on auto. It was the duty of TTE to Issue of Gaurd certificate, while the same was not issued. The date of Journey was 05/04/2023 and even after lapse of approx. more than 120 days I am still struggling for the refund.
It is regretfully requested to look into the matter and do the needful to resolve the issue.
Rajeev Jha

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Please provide a train Stop for GT and Dakshin train at Narkher Junction Maharashtra, as there is no direct train transport available from Narkher to Hinganghat or Wardha(Maharashtra) Earlier before Corona both the trains used to stop at Narkher. It's a kind request please give halt for atleast 2min for GT and Dakshin at Narkher Junction(Maharashtra).

Thank you!

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PNR No.: [protected]
Train No.: 15232
Date: Mon, 31 Jul 2023
Train was delayed at VARANASI for more than 5 hours.

I filed TDR for delay in train arrival more than 3 hours and not travelled due to delay.

TDR status now : CR REPUDIATE
No reason is mentioned for the above status
As mentioned, Train was delayed for more than 5 hours kindly return my money as i didnt travel.

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Address: Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001

Hi Sir/Madam,

My name is Dheerendra Pratap Singh and I live in Kanpur -208007.
I booked a train ticket on train 12313 Rajdhani Express with PNR number - [protected], in coach B4 seat Number 42 in AC Tier 3 to travel to New Delhi from Kanpur on Sunday 5th March 2023. When I reached Kanpur station on 5th March 2023, the train was running late for 2+ hours and I had to catch a flight from New Delhi on the same day in the afternoon which I would miss if the train got delayed further as it was coming from a long route. So, I immediately filed for TDR for this train ticket with Ref Number [protected] and booked another train ticket on 82501 Tejas Express departing from Kanpur at 07:25 am with PNR number [protected] in Coach C4 Seat 16. At the time when I left Kanpur with Tejas Express, the Rajdhani Express was still late by 3 hours 13 minutes. So, I left with Tejas and assumed that the TDR process will take months to process. Today when I checked the TDR status. I see it repudiated stating the passenger has traveled with Rajdhani Express.

I was shocked to see that when I traveled to New Delhi via Tejas Express. How can I travel again on the same route from Rajdhani Express? This was incorrectly updated by the travel inspector. I am hereby attaching all proofs to highlight the same.

I am attaching both tickets, the TDR Submission screenshot, and the TDR Refund status screenshot for your reference.

1. New Delhi to Kanpur - Rajdhani Ticket
2. New Delhi to Kanpur - Tejas Ticket
3. TDR Submission Screenshot
4. Refund Status Screenshot
5. Train Delay screenshot.

I request you take this matter into consideration and act accordingly.

Please reach out to me on my email ID [protected]@gmail.com or my phone number +91-[protected] in case you need further details.

Sincerely,
Dheerendra Pratap Singh
73-A-1, Ramgali, Harjinder Nagar -2, Kanpur -208007
Phone number: +91-[protected]
[protected]@gmail.com

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I booked a ticket through IRCTC on[protected] Transaction id : [protected] of rs. 908.4 and cancelled the ticket on[protected] at 6:01 pm . Refund Amount is 770.56 IRCTC refunded the Amount of 770.56 . But the Amount is not credited to my account till date . Kindly do the needfull as soon as possible . PNR number : [protected]

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Dheerendrasingh27

from Kanpur, Uttar Pradesh

Aug 6, 2023

Do complaints ever get resolved satisfactorily ?

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Address: Vill- Katiyari, Post-Satraon, Dist- Deoria, UP, Mo. 7878763768

Dear Sir,
I am Manoj Kumar Mishra had booked my household luggage from Lucknow Jn. (LJN) to Deoria Sadar (DEOS)

Parcel Numder[protected]

Item No.- 6 nos ( 5 bundle & 1 iron cot)
Booking Date- 02 Aug 2023

Train no.- 15008(Krishak Exp.)

I got or received 5 items (bundle) but not 1 item (iron Cot) received yet.

I attached the billty copy herewith please open this attachment & understand my problem.

Kindly look in to this matter & do the needful to enable me to get luggage (Iron Cot) at the earliest and without any further delay. I would very much thankful for your kind co-operation

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PNR: [protected]
Train No. / Name: 13053 / KULIK EXPRESS
From: HOWRAH JN (HWH)
To: RAMPUR HAT (RPH)
Date of Journey : 09-Jul-2023

Train was diverted and it did not touch the passenger's destination. Hence, the passengers did not travel.

The TDR refund case was registered with[protected] on[protected].

The refund claim was rejected with the following reason.
NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY HAS TRAVELLED

Requesting the refund to be approved and credited.

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[email protected]

Aug 5, 2023

Email thread with IRCTC ([protected]@irctc.co.in)
=====================================

===================================
First Email from IRCTC ([protected]@irctc.co.in)
===================================
Greetings,
This message has been automatically generated in response to email sent by you having subject:
Incorrect - TDR Request Repudiated Through EDR/ECRS

There is no need to reply to this message right now. Your email has been assigned Ticket Id:[protected]
Please include Ticket Id:[protected] in the subject line of all future correspondence about this issue.

====================================
My First Email to IRCTC ([protected]@irctc.co.in)
====================================
Dear Sir/Madam,

Hope you are doing well.

This email is with respect to a TDR that was filed and rejected with an invalid reason.

Below are the details.

PNR: [protected]
Train No. / Name: 13053 / KULIK EXPRESS
From: HOWRAH JN (HWH)
To: RAMPUR HAT (RPH)
Date of Journey : 09-Jul-2023

Train was diverted and the passengers did not travel as the train did not touch the passenger's destination.
The TDR refund case was registered with[protected] on[protected].

TDR filed but the refund claim was rejected with the following reason.
NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY HAS TRAVELLED

Kindly approve my refund as the rejection reason was false and invalid.

Please let me know if you need any further information from my end.

Thank you

Regards,
Mohammad Sohail Nyneen Alam

========================================================
Second Email from IRCTC ([protected]@irctc.co.in) Ticket Id:[protected]
========================================================
Dear Customer,

Kindly note that the refund case pertaining to PNR No. [protected] has been regretted by Railways. On verification railway has conveyed that the passenger(s) have/has travelled. In case you have any proof like attendance sheet duly signed by employer, alternate travelling details of not traveling then please specify so that we can again forward your case to the concerned Railways to reconsider.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Satya Prakash Verma
CCE-Email
[protected]@irctc.co.in
Ph. 14646 or[protected]/6610661
www.irctc.co.in [#16507542]

=========================================================
My Second Email to IRCTC ([protected]@irctc.co.in) Ticket Id:[protected]
=========================================================
Dear Sir/Madam,

The passengers are senior citizens and are not employed. Hence, we cannot provide proof such as an attendance sheet from the employer.
Kindly understand that the train was diverted and did not stick to the planned route via the destination, i.e. Rampurhat.
The passengers did not board as the train was not touching the destination.

Please reconsider the case and help us resolve the issue with the refund approval.

Thank you.

Regards,
Mohammad Sohail Nyneen Alam

=====================================================
Third Email from IRCTC ([protected]@irctc.co.in) Ticket Id:[protected]
=====================================================
Dear Customer,

Kindly note that the refund case pertaining to PNR No. [protected] has been regretted by Railways. On verification railway has conveyed that the passenger(s) have/has travelled. In case you have any proof like attendance sheet duly signed by employer, alternate travelling details of not traveling then please specify so that we can again forward your case to the concerned Railways to reconsider.

Thanks & Regards
Shivani Gour
CCE-Email
[protected]@irctc.co.in
Ph:14646 or[protected]/6610661
www.irctc.co.in [#]

======================================================
My Third Email to IRCTC ([protected]@irctc.co.in) Ticket Id:[protected]
======================================================
Dear Sir/Madam,

The passengers are senior citizens and are not employed. Hence, we cannot provide proof such as an attendance sheet from the employer.
Kindly understand that the train was diverted and did not stick to the planned route via the destination, i.e. Rampurhat.
The passengers did not board as the train was not touching the destination.

Please reconsider the case and help us resolve the issue with the refund approval.

Thank you.

Regards,
Mohammad Sohail Nyneen Alam

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Address: Noida

PNR :[protected]
PNR :[protected]
Wrong type of seat allotment, giving side berth when we are doing four month prior booking . I will take this to higher level.

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Address: C 112 new saket nagar, Gwaliir

I have booked 2 sleeper ticket from gwalior to chandigarh with PNR [protected] journey dt 28.7.23., but train is not arrived my source station gwalior. Train goes to diverted root . Hence next day I travel other train gwalior to delhi and delhi to chandigarh. I want refund of my ticket amount Rs.1295/-. Plz provided my refund amount.

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Dear Sir,

Amritkal ki aap sabhi ko hardik shub kamanaye!!
I am making an effort as a honest, law abiding and 30% tax paying citizen of India.

Sir, I was supposed to go to ACG on above mentioned PNR and train on 27th July 2023
No updates were available on NTES sites. So after reaching the NGP station, Station master told me that 22691 is indefinitely late.
As i had a meeting with Dist Collector Agra on 28th, i filed TDR and took flight to Delhi and then Taxi to Agra.

I got intimation that my TDR is not approved. May i ask why?? The amount of 2900 Rs matters to me and its my hard earned money.
Again it was not my fault as train came to Nagpur 14 hrs after scheduled arrival time. In addition I paid extra 11, 000Rs to reach Agra to do my work.

I request you to kindly refund my ticket money as i did not travelled. It will be day light robbery if you fail to do so.

I am marking this copy to Hon PM, Rail Minister.

Hope i will hear from you.

Nikhil

Jai Hind !

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I try to deposit money in my irctc ewallet but money got deducted from my account and in ewallet there is showing faild transaction what next kindly give my money back to my upi account that i can book my ticket

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