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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 8, 2026
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1838
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So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 8

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N
neeehha39
from Varanasi, Uttar Pradesh
Nov 22, 2014
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Tdr status shows cr registered bt refund amount not received

Address: Varanasi, Uttar Pradesh

Hi support team,
I have booked a tatkal ticket from mgs
To ndls for magadh express on 29th oct,
2014 and date of journey was 29th oct, 2014.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what...
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D
dcsdev
from Rangpo, Sikkim
Nov 1, 2014
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MY CNF ticket CONVERT to WL

Address: Agra, Uttar Pradesh

I was booked my ticket 14.09.2014, in NORTH EAST train for the date of 01.11.2014 in WL1 my PNR No.[protected](Tundla jn.to NJP), approx ten days before my irctc account give the my ticket is confirm but chart not prepared and also send me a msg your ticket is CNF, Final status may change after charting, but this is a cheating after charting not give me coch no & berth, my CNF ticket CONVERT to WL. this is a cheating with costumer,...
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S
soll
from Puducherry, Puducherry
Oct 16, 2014
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irctc login problem

Address: Cuddalore, Tamil Nadu

I was an ex railway user. I was having one login Id & password. I didnt use it for a long time.Now I want to use it but it is not possible.I forgot the id & password.I wanted to reopen the a/c.If I started with a new id, the irctc sys is not accepting.If I feed the cell no, it is rejecting citing the reason that the cell no is already registered.If I go for FORGOT password, the sys is telling that ur is deactivated.If I contact thro...
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R
Rajsekhar38
from Hyderabad, Telangana
Oct 6, 2014
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Got a Ticket Confirmation SMS saying chart reprepared after train scheduled Departure.

Hi, I Booked a ticket with PNR number : [protected] with waitlist status for[protected]. on 5th october afternoon i received an SMS on status from IRCTC saying " Chart prepared with Wait list status", then we thought ticket would get cancelled automatically as it is an e-ticket and we went with other options. But again after schedule departure time we received a message from IRCTC saying " due to some tech problems chart was re prepared...
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V
VKBADGAIYAN
from Mumbai, Maharashtra
Oct 5, 2014
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retiring room booking confirmation email or message

Address: Umaria, Madhya Pradesh

I have booked retiring room at ROURKELA-ROU, on[protected], TID -[protected], DOJ[protected], but I could not received confirmation message on mobile or email due to Internet problem. Kindly pl arrange to send and arrange to refund money RS. 197.47 for failed transaction ref no IG00AOZJG7, previous to above TID.THANKS....
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J
jary200814
from Pune, Maharashtra
Sep 18, 2014
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Wrong Error occurs while booking in tatkal tickets

Address: Kutch, Gujarat

Dear Concern, My self Yajuvendrasinh Parmar i was trying to book a tatkalticket from Bhuj to Ahmedabad by online booking portal IRCTC but when foundtickets are available wrong error occurs that you are permitted only 2 tatkal ticketsbetween 10 to 12pm per IP address but how come wrong error occurs without bookany tickets on my IP address 10.24.167.110 and from my mayur3131 ID. Request to share my registered complaint number and confirmback...
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A
ashokandcompany
from Jamnagar, Gujarat
Sep 11, 2014
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You are not allowed to login as your account is deactivated.

Address: Jamnagar, Gujarat

Dear Sir, My user ID is JayMShah. I am getting message that "You are not allowed to login as your account is de-activated" whenever I try to login. Please inform the procedure to activate the account. From my computer I can not go to Sign In tab also it directs me to the same window. Please help me out....
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S
Satish Teli
from Mumbai, Maharashtra
Sep 6, 2014
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Wrong information provided by railway from IRSMSA PNR NO: 8625613102

Address: Mumbai City, Maharashtra

06/09/2014 Wrong information provided by railway from IRSMSA PNR NO: [protected] I had booked tatkal waiting list ticket with pnr no.[protected] journey from KANKAVLI STN to THANE on Rajya Rani exp train no: 11004 date :4/9/2014 of journey .one day before get sms on my mobile ticket has been p1-RC, S6.47 P2-RC, S6.47 P3-RC, S6, 55 and chart has prepared than I check net pnr status same will be display departure time I check the status...
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S
suchita suchi
from Lucknow, Uttar Pradesh
Aug 23, 2014
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TDR status showing CR Repudiate

Address: New Delhi, Delhi

Dear Sir/Madam, I had booked a ticket from NDLS to MFP journey date 2Aug2014, but the train got late from more than 12 hours.I had filed the TDR on the same day at 02-Aug-2014 17:39:48 HRS.The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more...
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D
durgamma
from Hyderabad, Telangana
Aug 5, 2014
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username and password forgotten

Address: Hyderabad, Andhra Pradesh

Sir, I have forgotten my user name and password of irctc. I tried many a time to register again but in vain. My mobile No. is [protected]. Please arrange to reset it as early as possible and provide access to me to register once again. Kindly intimate the same over my phone. With regards, Durga....
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S
saibu39
from Mumbai, Maharashtra
Jul 21, 2014
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File TDR Request Failed (Due to tdr not filled in prescribe time limit)

Address: Chennai, Tamil Nadu

Dear sir, Pnr no. [protected], Transaction id: [protected], Train no.12244 / SHATABDI EXP Date of Booking : 19-Jun-2014, Date of Journey : 22-Jun-2014, From SA To : MAS Class :CHAIR CAR Quota : GENERAL, Total Fare : Rs. 1402.47 I missed the train (Shatabdi Exp 22/06/2014) and booked the File TDR Request on 23.06.2014 (Time around 2 pm to 4 pm), and i got confirmation email also. But now i checked the TDR Status and shocked...
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S
sangram.p
from Mumbai, Maharashtra
Jun 27, 2014
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allocation of water bottle

Address: Khordha, Odisha

I was visit New delhi to bhubaneswar in Rajdhani express for 24 hours of journey. The care taker has given 2 water bottle freely. He refused to provide third water bottle in free. He damanded price aginest the water bottle. Is the IRCTC provide only 2 water bottle for 24 hours journey....
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G
Goyal Bhavya
from Panchgani, Maharashtra
Jun 20, 2014
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To refund the amount for e-ticket tatkal booking- booked twice for one individual

Address: Kota, Rajasthan

To General Manager/Operations, Indian Railway Catering & Tourism Corporation, 9th Floor, Bank of Baroda Building, 16 Parliament Street, New Delhi - 110 001. I would like to draw your attention that while booking tatkal e-ticket through irctc, due to processing problems two tickets have been booked on same personal details. The 1st ticket booked went for the transaction failure and so I went for booking the other. Once...
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S
SaiVenkatesh
from Bengaluru, Karnataka
Jun 14, 2014
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Appeared "Unable to perform transaction" on the irctc portal after completion of booking e-ticket

Address: Bangalore, Karnataka

Dear Support, Today[protected] I have done booking e-ticket from Krishnaraj Puram(KRM) to Rajahmundry(RJY) for the date[protected]. I have done this through my Axis Net Banking. After performing the transaction I got "Hot Payment Successful" message but I found "Unable to perform Transaction" on the irctc portal. In order to confirm whether the amount is debited in my account, I have seen in my net banking account and wondered the money...
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H
harjotsingh
Jun 6, 2014
Jun 5, 2025
This thread was updated on Jun 5, 2025
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Mobile number already registered

Address: Gautam Buddh Nagar, Uttar Pradesh

Dear Sir/Mam I was trying to register on IRCTC but after filling all the details I get this error "Mobile number is already registered" every time. I bought new sim card just 5 or 6 days back and this is the first time I am trying to register myself on IRCTC with this number. After contacting IRCTC customer care through email they told me that this number is already registered on name of Sudhir Rana (IRCTC Username - skrana111) so you...
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B
BIBHU20
from Mumbai, Maharashtra
Jun 2, 2014
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booked history is not showing

Address: Kolkata, West Bengal

Yesterday, i booked a ticket from my IRCTC account.Booking was successfull but in the booked history it is not showing. As i need to cancel my ticket before[protected]. So, it's a kind request to you to look after this matter ASAP. My ticket's detail is:- Name: Number: DT-IRCTCi Content: PNR:[protected], TRN:22891, DOJ:05-Jun-14, 2S, HWH-RNC, Brd/Date:HWH/05-Jun-14, Dep:15:10, BIBHA KUMARI, D2 103, Fare:155, SC:11.24+PG CHGS I...
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R
Reejarajan
Apr 12, 2014
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taking bribe by coach attendants in train no. 12975

Address: Bangalore, Karnataka

Inspite of having RAC, passengers were not given berths and are travelling as 2 persons in one berth, as the coach attendants here asking bribe and giving seating arrangements for the waiting list people. And empty berths were occupied by attendants. This is a clear case of corruption. Really after paying we have to face such a poor situation. Being a lady i have to go all the way sharing my seat with some stranger. Is this called protecting...
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K
kunalnitw
from Mumbai, Maharashtra
Feb 16, 2014
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TDR filed, but not showing in history

Address: Gurgaon, Haryana

Dear Team,

I have filed TDR from my IRCTC account for this ticket. PNR number:[protected]. I have also seen at that time that is has assigned to north Zone railway. But now in my history it has not showing.

I have selected in the reason as "train late more than three hours and passenger not travelled".
This train has been delayed by more than 12 hours.

Kindly raise a complaint...
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J
Jahnavi M
from Hyderabad, Telangana
Jun 27, 2013
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Refund amount is not credited to my account for my cancelled tickets

Address: Rangareddy, Andhra Pradesh

I've booked the tickets for To and Fro, and both got cancelled due to some reasons.
I haven't received the money yet to my account.

TICKET DETAILS
1)
Transaction ID: [protected]
Pnr Number: [protected] Train No: 17205
Train Name: SNSI CCT EXP From Station: MANMAD JN(MMR) To Station: LINGAMPALLI(LPI)
Date Of Journey: 30-Jun-2013 Class: 3A

Date Of Booking: 09-Apr-2013...
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I
imemi78
from Mumbai, Maharashtra
Jun 14, 2013
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amount deducted but ticket not booked

Address: Dharwad, Karnataka

Hello sir today I was booking ticket from hubli to bangalore rani chanamma express dated 14 june 2013 but amount deducted no ticket booked and no transaction details I am getting my bank message is ur Accountxxxxxxxx018263xx has been DEBITED for Rs.336.24/-ECOM-INDIAN RAILWAY CATERIN NEW DELHI -[protected]-(14:06:2013:13:1

Please refund my amount....
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