Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
8179
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
997
down
490

Phone:
Phone:
up
297
down
192

Mobile:
Mobile:
up
293
down
153

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
8179
Pending
0
Resolved
239
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (2006)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — payment status: pending from bank end

 Vikram GM on Sep 5, 2019
Hello,

I tried booking the railway ticket online through irctc website on[protected] but unfortunately the...
Complaint comments  Read comments Complaint category Railways

Irctc — lots of cockroaches and ac not working in 3ac coach

 Vnp Bhargavi on Sep 4, 2019
Hi,
Im travelling in prashanthi express from bangalore to vishakapatnam 18464 on 4th september, 2019.
Details...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not received in my account yet.

 durgesh2691 on Sep 4, 2019
Sir,
I have cancelled my ticket (Having pnr no. [protected]) on 14 aug, 2019 having transaction id - [protected]...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr refund not received

 Krati Mehta on Sep 4, 2019
Train no 12925 paschim express on 4th august was diverted from surat. Passenger boarding from vadodara not travelled. Tdr...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — not refunding my failed transaction money since 2 months

 Amit Boob on Sep 4, 2019
I tried booking a tatkal train ticket using irctc around on 2 july. My transaction failed twice after payment. They are not...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not received for about 2.5 months

 आलोक दैय्या on Sep 3, 2019
I have booked ticket from irctc app on 12th june. My refund has been processed by irctc but i didn't receive it in my bank...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — lower berth for senior citizen ticket booking along some one travelling

 Muni Krishnaiah on Sep 3, 2019
Dear support team,

Ref: date of journey: 2nd sep 2019
From spe to sc by train no.: 12603
Pnr...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — failed transaction

 Shri Shanker Dwivedi on Sep 3, 2019
I have booked a train ticket from mirzapur to jodhpur on 29th sept 2019 in irctc rail connect app through payment gateway...
Complaint comments  Read comments Complaint category Railways

Irctc — irctc tdr status showing cr repudiate

 Kanak Debnath on Sep 2, 2019
Dear Sir/Madam,

I had booked a ticket from GHY to AGTL journey date 17 JULY 2019, but the TRAIN TERMINATED...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not processed

 sameer46 on Sep 1, 2019
Dear sir
I have filed a tdr (Irctc) for the below mentioned details
Tdr filing date: 17.07.2019
Refund...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — about recharge on r wallet.

 laxmi saro hembrom on Sep 1, 2019
Sir,
I used my debit card for recharging r wallet from uts mobile app (Under irctc). I have done recharge of rs 200/-....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — not received the recharge amount in my r wallet.

 laxmi saro hembrom on Sep 1, 2019
Sir,
I used my debit card for recharging r wallet from uts mobile app (Under irctc). I have done recharge of rs 200/-....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — regarding food quality

 Umesh Raina on Sep 1, 2019
Namesta sir, mysel[censored]mesh i travel vande bharat express on 01/09/2019 from new delhi to kanpur my pnr no is [protected]. During...
Complaint comments  Read comments [1]Complaint category Food

Indian Railway Catering & Tourism Corporation [Irctc] — discrepancy in allotment of berth

 Swathyulal on Aug 31, 2019
I have booked for a ticket in third-ac compartment in kochuveli humsafar train from krishnarajapuram to kochuveli for travel...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund against cancelled train by indian railways

 Muhammad Moonis on Aug 30, 2019
Dear sir/madam
I have a booked ticket from lucknow to lokmanya tilak (Ltt) 22122 pnr no-[protected] dt:-04.08-19 through...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — programming problem

 ashik.cc on Aug 30, 2019
I was trying tatkal booking through irctc website - desktop,

While checking the availability, the loader comes...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — got wrong date on my ticket and i had to pay penalty after boarding the train

 maniksood95 on Aug 30, 2019
I booked a train ticket for aug 25, 2019 from chandigarh to delhi, in kalka shatabdi, train number 12012.

I...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — amount not refunded from irctc

 [email protected] on Aug 23, 2019
I tried booking train tickets on irctc website on 04-aug-2019. Amount has been debited from my account, however there was...
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — change in train timing

 ArunrajMaria on Aug 23, 2019
It is regarding travel from hyderabad to madurai with less time. Train no: 12604 starts from hyb at 16.50 and reaches mas...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — not able to book tatkal ticket

 sunny365 on Aug 22, 2019
Dear sir/ madam,
It has come into noticed that even though there is more than 120 seats available in tatkat booking,...
Complaint comments  Read comments [1]Complaint category Railways

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