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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 11

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A
Akpate01
from Kalyan, Maharashtra
Jun 24, 2023
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I'm passenger of 09062 train, my coach is S8 and seat number is 72 SL. Here charging point not working and coach was not cleaned!
Please fix it 🙏
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    P
    Priyamritha
    Jun 21, 2023
    Resolved
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    Resolved

    On[protected], I tried booking CSMT DURONTO EXP (12290) from Nagpur to Mumbai through IRCTC mobile app. The amount of 1398.60/- was deducted, but the booking was not confirmed. Please refund the amount asap.
    +1 photos
    Jun 30, 2023
    Complaint marked as Resolved 
    Received refund
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      K
      Kajal91
      Jun 21, 2023
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      I was depositing Rs 9320 to my irctc e wallet account from my credit card. During transaction, the amount has been deducted from my credit card but it didn't get credited to irctc e wallet and showing failed transaction in E wallet deposit history and money didn't get credited to my wallet. Attachments of E-wallet deposit history and my bank statement has been attached below. Please advice about the refund process.
      +2 photos
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        V
        vishalpatha
        from BELLAMPALLI, Andhra Pradesh
        Jun 20, 2023
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        DOJ: 07.06.2023
        PNR NO : [protected] and [protected]
        Both the above PNRs numbers are of train 08579 from BVRT ( 23.30 Hrs) to BZA( 02.10 Hrs)
        This train was running late by more than 3 hours and i had a connecting time BZA to BPQ on dated: 08.06.2023 ( at 3.55AM)
        I had travelled in my connecting train from BZA ( 03.55 hrs ) to BPQ ( which reached BZA late) .
        I had to hire a cab from BVRT to BZA so that my connecting train wouldnt miss.
        However this repudiation of the TDR filed is not in line with the system. IRCTC has previously repudiated many PNRs of mine for no reason.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          S
          Sushantadass
          Jun 18, 2023
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          Rs.100/- Debited from my bank account but IRCTC E - Wallet it's showing failed transection, Translation id and payment details are attached below, request for kindly refund the amount
          +1 photos
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            J
            JinaMaria
            from Thane, Maharashtra
            Jun 17, 2023
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            Money deducted from google pay but tickets not booked from irctc

            I tried to book tickets via irctc on 17 June 2023 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

            Google Transaction ID: CICAgNDUmq72fg...
            +1 photos
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            J
            Jatin oza
            from Pune, Maharashtra
            Jun 15, 2023
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            Address: Jatin oza,12A,oza niwas,BH district court shahu nagar Jalgaon 425001

            My PNR no is [protected]
            The food supplied in train no.12656 is very rubbish, unhyginic
            The Quality of Tea is worst than a gutter water.
            Please take strict action against contractor
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              J
              Jatin oza
              from Pune, Maharashtra
              Jun 15, 2023
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              Address: Jatin oza,12A-Oza niwas BH session court,shahu nagar nagar Jalgaon 425001

              The food quality in train on 12656 is very rubbish.The Tea is worst than a gutter water.
              My PNR no.is [protected] .
              The train is very old and reputed..
              But somebody has to complain
              Take necessary action
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                V
                vishalpatha
                from BELLAMPALLI, Andhra Pradesh
                Jun 14, 2023
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                DOJ: 07.06.2023
                PNR NO : [protected] and [protected]
                Both the above PNRs numbers are of train 08579 from BVRT ( 23.30 Hrs) to BZA( 02.10 Hrs)
                This train was running late by more than 3 hours and i had a connecting time BZA to BPQ on dated: 08.06.2023 ( at 3.55AM)
                I had travelled in my connecting train from BZA ( 03.55 hrs ) to BPQ ( which reached BZA late) .
                I had to hire a cab from BVRT to BZA so that my connecting train wouldnt miss.
                However this repudiation of the TDR filed is not in line with the system. IRCTC has previously repudiated many PNRs of mine for no reason.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  A
                  amit daftary
                  from Lala, Assam
                  Jun 14, 2023
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                  I have filed a TDR but same was rejected . I have not travelled in the train as coromandal accident happen and train was running late more than 10 hrs. so filed tdr for full refund but same got rejected. So please help and process my TDR.
                  my train number was 12503
                  and PNR no was [protected]
                  so plz resolve

                  Thanks and regards
                  prakash chand daftry
                  [protected]
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    T
                    Tushar731996
                    Jun 11, 2023
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                    I recharged my UTS wallet with 500 rs but even though the amount is debited from the bank it is not reflected in R wallet o[censored]TS app. since 2 days It is showing recharge initiated
                    +1 photos
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                      K
                      KanGupta
                      from Guwahati, Assam
                      Jun 9, 2023
                      Jun 12, 2023
                      This thread was updated on Jun 12, 2023
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                      Address: Guwahati
                      Website: www.irctc.co.in

                      Sir/Madam
                      I have booked a ticket on 2/06/23 in Puri Kamakhya Express 15643 for 04/06/23 bearing PNR number [protected] in second amount Rs. 3293.60. On 04/06/23 the train was 13 hours late due to train accident in Balasore. So I have filled TDR for refund. But my TDR was rejected. Please refund my amount as soon as possible

                      Thank you
                      PNR [protected]
                      Date of journey 04/06/23
                      Train no 15643
                      TDR filed due to train late more than 3 hours and passenger not travelled
                      +1 photos
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      After complaining here my TDR has been registered but repudiated again stating the reason that no EDR has fed against the PNR as the passanger has travelled . It is very shame on railway officials and on duty TTE that they are not doing their duty properly. Please reregister my case and refund my amount immediately

                      TDR rejected against PNR number 6620554297 - Comment #4109329 - Image #0
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                        A
                        ARCHANA B N
                        Jun 8, 2023
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                        Sir my r wallet is not showing 500 rs recharged amount which has been debited in my account
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          T
                          Trina333
                          from Kolkata, West Bengal
                          Jun 8, 2023
                          Resolved
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                          Resolved

                          Respected Sir/Madam,
                          I have recharged my UTS mobile app account (R-Wallet) on 08/06/2023 by the amount ₹200/- through "Google Pay" app. The same amount got debite from my account but it is not credited on my "R-Wallet" in the UTS mobile app. I have refreshed the app so many times but it remains the same.
                          Please solve my issue.
                          Thanking you TRINA MONDAL
                          +3 photos
                          Jun 9, 2023
                          Complaint marked as Resolved 
                          My money got credited. Thanks :)
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            T
                            Trina333
                            from Kolkata, West Bengal
                            Jun 8, 2023
                            Resolved
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                            Resolved

                            Respected Sir/ Madam,
                            I have recharged my UTS mobile app account (R-Wallet) on 8/6/2023 of ₹200/- through "Google Pay" app. The money of the same amount got debited from my bank account but it's not credited on my "R-Wallet" o[censored]TS mobile app. I have refreshed so many times but it's showing the same.
                            Please resolve my problem
                            Thanking you TRINA MONDAL
                            +3 photos
                            Jun 9, 2023
                            Complaint marked as Resolved 
                            thanks for solution
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              T
                              Trina333
                              from Kolkata, West Bengal
                              Jun 8, 2023
                              Resolved
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                              Resolved

                              I went to recharge my UTS (app) wallet (R-Wallet) on 08/06/2023 of ₹200/-. I recharged through "Google Pay" app and money of the same amount got debited from my bank account. But it's not credited in my UTS wallet yet. I have refreshed the app so many times but it still remain same. Please solve this issue.
                              +3 photos
                              Jun 9, 2023
                              Complaint marked as Resolved 
                              Thanks
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                P
                                Prachi.jain
                                Jun 8, 2023
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                                I have booked 4 tickets in tatkal from which 2 got CNF and 2 were in waitlist.
                                When we informed TTE he said we will receive refund for waitedlist and didn't gave us any certificate for that.
                                PNR number [protected]
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  M
                                  MEDHASREE DUTTA
                                  Jun 8, 2023
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                                  Hello Sir/Ma'am,

                                  This is to inform you that on 8.06.23 I tried to recharge my wallet and paid Rs. 50 from my UPI Id but the recharge amount is not showing in the app after the amount being debited. Kindly either refund or recharge my wallet so that I can book my tickets. These transaction was done through UTS app.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    J
                                    Janhvi_21
                                    Jun 7, 2023
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                                    I Janhvi Somani was travelling along with my family in DEVGIRI EXPRESS 17058 on[protected]. We onboarded from Secunderabad JN the ticket was booked till Selu. The ticket was booked under the name of Jaiprakash Somani with PNR No being[protected]. Our seats were in coach B4, numbered 67, 68, 69, 70. When we were already seated on the seats the TC allotted our seats to other passengers who either didn't had the reservation or confirm ticket, without our consent and asked them to be sleep on the upper birth, and we couldn't even use our own seat it was almost 11:34 PM when the seat was allotted to the person, from Parbhani JN, it was our time to rest at that time. Please look into this matter and insure that such illegal things don't cause inconvenience to the people travelling with IRCTC. I request the organization to please inquire about the matter and at least ask for consent of the passengers before doing such kind of things.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      A
                                      ashk72
                                      Jun 7, 2023
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                                      No seats available Transaction dropped

                                      I was booking premium tatkal ticket from babhnan to lokmanya tilak terminus journey date 8th June 2023. After payment, it was showing No seats Available Transaction dropped but the amount was debited from the account. I still haven't recieved any refund whatsoever.
                                      Amount Debited: 6408.95
                                      Booking Date: 06 June 2023
                                      UPI Transaction ID:[protected]
                                      Oid[protected]@IRCTCAppWallet
                                      Please look into the matter...
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