Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked a Tatkal ticket on 10 August 2025 for train 12401 / KOTA DDN AC Express from Delhi (Hazrat Nizamuddin) to Dehradun when 2–3 seats were shown as available. After payment, my ticket showed TQWL, though availability still showed seats. This indicates a technical glitch, forcing me to cancel the ticket. ₹175 was deducted from my refund despite the fault being on your side.

Kindly process a full refund and acknowledge this complaint.

I was trying to login to IRCTC Account network issue

Rs 1000/- was deposited in irctc E-wallet with transaction id [protected] from upi ref no:[protected]. this perticular transaction is showing "failed" in irctc statement. copies attached. please solve this as soon as possible.

I have provided screenshots here.
Transaction ID: [protected]
Please initiate refund process asap

I have booked ticket from Khurda road JN (KUR) to Srikakulam road (CHE) due delay of train by more than three hours i am unable to travel so i filed TDR to refund my amount but haven't received till now. please look into it.
PNR status:[protected]
Date of journey:06/01/2025

I didn't get refund for the failed transaction while recharging my IRCTC e-wallet.

I hava a number of failed IRCTC ewallet transactions which was not credited back. the list is as follows. All these amount are to be refunded in my account.

S.No. Transaction ID Payment Option Account Recharge Status Deposit Date Amount Deposited Pay/Refund Status
1 [protected] Online Failed 17-May-2025 2000.0 ---
3 [protected] Online Failed 02-May-2025 2000.0 ---
5 [protected] Online Failed 28-April-2025 2000.0 ---
6 [protected] Online Failed 27-April-2025 2000.0 ---
22 [protected] Online Failed 25-January-2025 3000.0 ---
25 [protected] Online Failed 03-January-2025 1000.0 ---
28 [protected] Online Failed 18-December-2024 200.0 ---
29 [protected] Online Failed 18-December-2024 1000.0 ---
30 [protected] Online Failed 18-December-2024 2000.0 ---
33 [protected] Online Failed 10-December-2024 3000.0 ---
36 [protected] Online Failed 18-November-2024 3500.0 ---
45 [protected] Online Failed 13-August-2024 3000.0 ---
55 [protected] Online Failed 08-May-2024 2000.0 ---
57 [protected] Online Failed 30-April-2024 5000.0 ---
58 [protected] Online Failed 30-April-2024 5000.0 ---

Dear Sir
I have booked one ticket online via IRCTC APP through phone pay. The amount of RS 550.04 deducted at 5:47 pm on 20 April 2025.
But irtcc did not confirmed payment status and not booked my ticket.

I seller sell water price 20 without id card in jogbani katihar Passanger no- 75754.
Katihar mandal

Ticket no booking payment debited 537 rs please refund My payment

Respected sir,
I had cancelled my e-tickets of IRCTC on 2nd april 2025 and the same was settled on 3rd april 2025 but the same is not reflected on my account.
Please look into the matter and do the needful so that the amount get credited into my account.
The Transaction details and Account details are written below.

UPI ID [protected]@okicici

Dear IRCTC Customer Support,

I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration regarding the recent ticket refund request I filed for PNR Number [ [protected]]. Despite the train being delayed by a substantial NINE hours, my Ticket Deposit Receipt (TDR) was unjustly rejected.

I filed the TDR with a legitimate reason, "Train Late More Than Three Hours, " along with the fact that I did not travel due to the unreasonable delay. However, I was shocked to receive a rejection notice citing the reason as "EDR REPUDIATE."

I would like to bring to your attention that the delay of the train was well-documented and widely acknowledged by fellow passengers and railway staff. This delay caused significant inconvenience and disruption to my travel plans, forcing me to abandon the trip altogether. Given the circumstances, I find it extremely unfair and frustrating that my refund request was rejected without proper consideration.

I kindly request a thorough review of my case and a resolution that aligns with the Indian Railways Refund Rules, as stated in the document at https://contents.irctc.co.in/en/Refundrule2015.pdf. I believe I am entitled to a refund for the ticket cost, and I urge you to rectify this issue promptly.

I have attached relevant documents, including my ticket and proof of the train's delay, to support my claim. Please consider this evidence during your review process.

I look forward to a positive and swift resolution to this matter. Your immediate attention to this issue would be greatly appreciated.

Thank you for your understanding and cooperation.

Dear [Concerned Authority],

I am writing to formally raise a complaint regarding the lack of cleanliness on Train No. 17391. On multiple occasions, I have noticed that all the seats are covered in dust, and no cleaners are available to maintain hygiene. This is causing significant discomfort to passengers, particularly those suffering from dust allergies.

Due to the poor maintenance, affected passengers are experiencing severe allergic reactions, making their journey extremely difficult. Cleanliness should be a top priority, and regular cleaning must be ensured to provide a safe and comfortable travel experience for all passengers.

I request you to take immediate action to address this issue by deploying cleaning staff and ensuring proper maintenance of hygiene on this train. Kindly acknowledge this complaint and inform us about the corrective measures taken.

Looking forward to your prompt response.

Dear SIR/MADAM

I Have Booked Train Ticket from Patna to Madgaon through Train Number 12742-Patna-Vasco-Da-Gama SF Express
Class 2A
Quota-Tatkal

Waitlisted Tickets for Three Persons (Waiting List)
Ticket Status TQWL/3 TQWL/4. TQWL/5

PNR-[protected]
for Saturday 4th January 2025 at 14;05 to Monday 06 January 2025 02;55

Passenger Details
1.CHHERING TUNDUP 40 Years Male
2.NURBOO DOLMA. 80 Years Female
3.THENLESS LANDOL. 40 Years Female

We Have Paid Rs 11, 341=00 (Rupees Eleven Thousand Three Hundred Forty One)

We were Rejected to board on train and our Ticket was Cancelled at Ticket Counter at Patna Jn Railway Staff and told us to receive Refund Soon.
But we have not Received Refund till today on 04/February 2025

It took Month but still No Refund in my Account.
I have paid through UPI GPay. for easy Refund

Please Refund Rs 11, 341=00 as soon as Possible

Thanking You Sir

I was travelling from JP Mysuru Express 12976 with sea Number A1, 29. Charger at this seat was working for Laptop. It was getting disconnected again and again. I called twice on number "[protected]" got no response. I raised complaint on "[protected]". One person came to check and said "Your laptop charger's adaptor is small" but when we checked it in different charging ports in train. It was working fine.

Kindly upgrade these charger at least in AC coaches. If you can't then replace AC coaches with sleeper. So, atleast we will know to travel or not.

Train number - 18632
Chopan Ranchi Express

A general coach has been occupied by the CISF constables which is causing a huge chaos among passengers.Some passengers even left boarding on daltonganj/palamu station.

I am seeking clarification and assistance regarding a failed transaction in my IRCTC E-wallet. Below are the transaction details for your reference:

Amount Deposited: Rs. 250/-
IRCTC Transaction ID: [protected]
UPI Transaction ID:[protected]

This transaction is marked as 'Failed' in my IRCTC statement (copies attached for your review).

Please guide me through the procedure for resolving this issue. I look forward to your assistance in processing a refund or updating the wallet balance accordingly.

Thank you for your support.

I have booked a ticket on 18th Nov 2024 from Smvt-Bengaluru to Bhadrak.

But my ticket have not confirmed yet that's why i cancelled the ticket.

But the ticket cancelled amount has not refunded in my bank account yet.

So i humbly request that please process my refund amount as soon as possible.

My Booking PNR No. is : [protected]
My Transaction ID is : [protected]
Thank You

Dear all, they can easily manage the security related concerns with two way verification via OTP and then they should allow to make changes now from 4th nov i am trying to login but due to some glitch in there system irctc is not going forward to make tickets without verifing my mobile number,

but i do the procedure o[censored]pdate that is give but its such complecated and not happeinng, i feel they have intentionally make it complecated for end users so that agents can make profite and a normally a passenger can not make ticket, i have seen agents app they make tickets very smoothly.

for public welfare kindly make it simple .

1.) I Was booked Train Ticket by PNR no. [protected] on 26-Aug-2024.in Train No 22474 for Borivali to Ahmedabad.
2.) Train was rescheduled Two Time finally Train was departed from Borivali on 28-aug-2024 1:00 AM. On 4:00 AM we got SMS that Train has been diverted due to unavoidable circumstances.
3.) After confirmation from Station master that this train is diverted from Bilimora to Marwar jn. and cancelled for Ahmedabad.
4.) I and my family members are left the train at Valsad Station. and reached to Ahmedabad by Taxi (by Road).
5.) I was file TDR for vide Ref No.[protected] on 28-Aug-24 10:43Am just after Left the Train at Valsad Station.
6.) TDR Status is showing as : EDR Repudiate . we do not get any refund till date .
7.) Facing so much difficulty due to train diverted and not reaching at our destination.
8.) More than double of Train ticket expenses was bear to reach at my destination by Road.