Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir,
I have booked e-ticket with irctc which i had cancelled the ticket on 02.05.2018 and the refund amount of rs.1540/- & rs.1020/- was suppose to credited back to my credit card account. Till date i have not received the refund from irctc. I have been communicating with my credit card department they are saying that the refund amount is not send to us by irctc.
I have been contacting irctc thru emails and calls. But till today i have not been received any response from them. Whenever i call on hotline service they are saying that it been resolve and you will received email by evening but nothing is coming.
Please find attached screen shot of my cancel ticket with reference no.
Please help.
Ali

I have not yet received my refund for rs.1540/- & rs.1020/- for which the ticket was cancelled on 02.05.2018. For your reference i have attached ticket cancel transaction screen shot.

Booked Ticket on IRCTC using debit card amount debited INR 260 but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking. Please refund my amount so that I could book a new ticket. I am attaching screenshot of my transaction ID AND BANK statement that money got debited .

I am not able to see the booked ticket history or book a new ticket. I can't get access to my irctc a/c. Nowdays. My e-mail address is [protected]@gmail.com, user id - sanjit54 & password is sya417. Mb. No. Is [protected]. Please do the needful urgently, otherwise i can't cancel a booked ticket of 26th june if required. Also reset my login password & send via mail. Waiting eagerly. Thank you

When i tried to book a ticket i entered right capcha code not only one time but also several times. But unfortunately this site every time says please enter right capcha... I think some of official are trying to fool us. They want a general user enter captcha repeatedly and they benefited their own person... Because all you know the time is so important for tatkal booking..
If you are responsible for the complaints handling then take a proper action against them and notify me...
You know how a boy of age 23 just go first time about 1200 km away from his home alone has no money to arrange back to home by some other convenience what is feeling of him.
If ticket is not done no problem but if you provide a medium then functioning it properly without benefited their owns.

The irctc website and irctc connect mobile app are both
Flooded with advertisement.
Stop the advertisement in this first.
You are earning crores of money from our pocket via service charges, tatkal charges, gst.

Why are you annoying with ads.
Why you need advertisements for such bad service, still people compromising and using irctc and also they are being looted by you.

Stop ads in irctc.

I was waiting for irctc refund for waiting list tickets. Later, i realised that i need to file tdr within 72 hrs. Does it mean that irctc will forfeit rs. 11, 500/- of mine? They must have a proper system in place to refund the amount of passengers not travelled. The ticket checking staff must also provide not travelled certificate on his own to layman or at least educate (Make aware) the passengers. There must be a way out to get my money back. The railway must check their records within a fair time period and refund the passengers fairly.

The ticket was auto cancled 12th june, 2018 which i booked via itz's payment gateway. The amount should have been refunded by 13th june, 2018 but has not been refunded even after 9 days. According to irctc the ticket has been cancelled and the amount has been sent to itz but the refund has not been credited to my account.
Cancellation id - [protected]

Dear sir,

Being an nri, i had created my user id and password, paid fee, and mobile number got verified too.

Somehow my email id is appearing wrong and i do not have any option to modify it hence unable to verify email id. Following are my details.
*
Username : ramesh181068
Mobile number +[protected]Verified successfully)

Wrong email id — [protected]@gmail.co

Correct email id — [protected]@gmail.com

*

Kindly help me modify email id to the correct one.

Thanks

We had booked a ticket for my wife and 2 sons to travel from chennai to bangalore. Pnr number : [protected] transaction id : [protected]
Train name : bangalore exptrain no.: 12609
Chennai central (Mas) ksr bengaluru (Sbc)

The train was delayed by mire than 3 hours. Hence we had to make alternate arrangements for travel, since we had personal commitments to honour. Hence we filed tdr immediately, well within 2 hours of scheduled departure. However we have received 'cr repudiate' for our tdr.

Tdr filing date : 10-jun-2018 13:47:31 hrs

Quota : general (Gn) class : second sitting (2s)
Tdr status : cr repudiate
Tdr zone : south west railway (Sw)
Tdr reason : train late more than three hours and passenger not travelled.
Tdr filed date : 10-jun-2018 13:47:31 hrs

Am traveling by 11091 bhuj to pune exp. This train does not have a pantry car. On reaching baruch railway station i alighted and reached out to a vendor whose licence no is [protected]. I asked him to provide me a cup of tea. He refused he had tea and said coffee is available. I said ok provide me one cup.in the meantime other passengers arrived and asked him for groundnuts, soft drinks which are costlier than a cup of coffee or tea. He bluntly refused to give me coffee thereby denying me legitimate service. When i politely asked him how come he denying me when he said coffee is available. He spoke harshly in a insulting way that i am asking for a lower range product. Please warn him and ask him to behave in a properly manner and give respect to customers. I felt humiliated in public.. Vendor at baruch railway station licence no [protected]

I have booked the ticket in train 17235 from sbc to ncj. I opted for sl and su in 2ac for two persons.
Seat confirmed as a2 45, 46 sl and su. But, when i go on board, a2 45 and 46 is not sl and su. It is in the main cabin. I had to take seat in main cabin.

For the second time, again now i have come accros the same problem. Can irctc properly allocate seats please.

I was creting a new registration using irctc connect, i have entered all details correctly but except my email id. While registering i have entered wrong email id.. Worng email id ([protected]@yahoo.com)... Please do change it with correct email id..
Correct email id ([protected]@yahoo.com). Please do change. Then only i can proceed with opt verification of my email id and the use the irctc services.

I had opted for book only if confirmed berth is available while booking a tatkal ticket on[protected]. Even then a waitlisted ticket got booked. Upon cancellation, the refund was processed after deducting the cancellation charges. I wrote to [protected]@irctc.co.in and tweeted on its official account to take this issue forward. But IRCTC did not take any responsibility in replies given on both of the above. I have attached a snapshot of the ticket and the reply I received from [protected]@irctc.co.in
I should be refunded full amount without any deductions. Why should I pay for IRCTC's mistake.

I booked a ticket through irctc from khurda road jn (Kur) to chennai central (Mas) using syndicate netbanking. My transaction id is [protected]. The ticket is not booked, it showing pending from bank end in payment status. But already rs - 2100+10/- is deducted from my bank account.
So, kindly take necessary action to refund the amount in my account as soon as possible.

Sir I have debited twice to my account of Rs.380.96 vide transaction id [protected]IGADTESIH9 and [protected]IGADTERHJ6 on 17/06/2018 while I was booked a rail ticket vide PNR [protected]. I have also complaint to sbi but they replied as both transaction have been successful as confirmed by merchant i.e. IRCTC. Kindly look into the matter and refund the due amt to my account.
Regards
Rahul Kumar

Sir
I tried to book railway tickets on 14.6.18 through irctc rail connect.in both the attempts the ticket could not be issued but my account has been debited twice by rs 190/. Till 19.06.18 the amount hasn't been reversed to my account. I do produce here the detail o[censored]nreversed transaction ids
Tr id [protected] dt - 14.06.2018 of rs 190/
Tr id [protected] dt - 14.06.2018 of rs 190/
Kindly arrange to reverse the amount to my concerned account.
Thanking you
Yours faithfully
Makhanlal ghose

New website is not allowing me to login to check my booking history for tickets booked 1month back. As soon as i enter userid credentials a popup comes and says "use new version". But in new version i dont see any login option. Directly find trains kind. Pls help me its very urgent to get my ticket info as journey is scheduled just in two days. Thanks.

I faced a problem while booking a ticket now on irctc app. Transaction id/[for pos txn at[protected][protected]] date of booking 09-june-2018 tatkal reservation from hyderabad to cuddapah 10/06/2018. After entering the details of the passenger, i made the payment using syndicate bank debit cum atm card online. After making the payment i got the message that the session is expired.

I have booked two ticket on irctc using my VISA Credit card. money is deducted from bank but ticket is not booked.money is deducted via PayU Money.
so please refund my amount to my account. ticket booked on 9/6/2018.
till 20/06/2018 date refund not recive in my Credit card.

transaction ID: [protected]

Refund ID: [protected]
via PayU Money

Such a non-sense site i have ever met so far. The new website is worse than the old one. If my required condition is not met for booking ticket - like preferred seats or berth, then why it is getting redirected to transaction page and debiting amount from my bank account. This i tried for more than 6 time today and found it to be so much non-sense and at the end only my time and money has got wasted, without booking tickets. It gets logged out without saying unsuccessful message.

The customer care number is even worse. Preferred language is english but people who ask pick up asks us to speak hindi. When i preferred english they hold the phone for few minutes and only disconnect after that.

Such an bad experience.

The site is very poor and does not function up to the expectation. It has not been checked before launching. Last night i tried to register my aadhaar card and it sent me an otp, but typing that otp showed an error message - which is a programming error. Very poor site. I felt that the older one was much easier than the new one.

The mobile version of the site is even worse. Every time i click the login icon it asks for registration.