Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

Myself avijit mohanta, i was travelling with my family from kolkata (Sdah) to balurghat (Blgt) dated 26/05/2018 by train. Our journey starts at 10:15 pm and train reached to maldah (Mldt) around 6am morning next day (27/05/2018).

At maldah station train has been stopped and did not move. There was an announcement occurred at station mentioning that "the train will not go to balurghat due to some rail track issue and asked all or us to vacant the train". We have also visited the station master there also but he also advised us to vacant the train. Note that the distance between maldah (Mldt) and balurghat (Blgt) is 110 km.
There is no natural disaster happened as the whole disaster was made by railway authority itself. Train authority has taken no responsibility to arrange some alternatives, moreover they are not informed us earlier about the issue.

After that i have filed tdr mentioning that we "partially traveled" then left the train and waited for refund.
Today i got a tdr status "repudiated" as they refuse to accept it and the refund amount is zero.

Ticket details are in below,

Transaction id: [protected]
Train no./name: 13153/gour express
Pnr no [protected]
Date of journey: 26-may-2018 date of boarding: 26-may-2018
Date of booking: 06-may-2018
From: sealdah (Sdah)
To: balurghat (Blgt)
Boarding: sealdah (Sdah)
Resv upto: balurghat (Blgt)
Quota: general (Gn) class: third ac (3a)
Ticket amount:2900.0
Ticket type:e-ticket

Cancellation id: [protected]
Tdr registration no:[protected]

Please help.

Thanks & regards,
Avijit mohanta
Mob - [protected]/[protected]

After successful login the page requested to verify my mobile no and emial id. Mail id was successfully confirmed but when i entered mobile no, it asked me for isd code to which i typed '91'... It showd error saying 'invalid isd code. Use number between 1 to 999 except 91'
This shouldnt be the case as isd code for india is '91'.
Because of this issue i am not able to avail irctc service any futher.
Please solve this query asap.
P. S: i tried calling irctc customer care number lot of time it always comes as busy.. Really irritated by this

Sir
I have reserved in ac 1st class for the journey from durg to ltt. Mumbai on 03.05.2018

However after chart preparation i was allotted a berth in ac 2 t.

The details of the ticket is as follows :
Passenger name : r. Chandramohan
Pnr no [protected]
From durg
To ltt mumbai
Train no 12102
Date of journey 03.05.18
Class ac 1st class

Actual berth allotted in ac 2nd sleeper
H1 31.

I request you to refund the difference of the two fares.
Thanking you
Ticket id:-120047 was allotted for my complaint and afterwards there is no response. After repeated complaints there is no response.

Please do the helpful.

Hi,
I had booked tickets from irctc. The ticket was cancelled later on. But the account from which the ticket was booked has been closed before the cancellation. I had emailed several time to [protected]@irctc.co.in but not getting any solution for that. The ticket id is 7798696. Please refund my money. Everytime i reply to the email, i get a new ticket id.

I have cancelled the tickets (Pnr [protected]) booked under tatkal quota in the train no12591 between malm-ypr due to train delay by more than 12 hrs. I have tried to file tdr through online. But the transaction did not appear on the tdr page. I checked with enquiry cell at bangalore junction and they replied that if train delay then automatically refund will come.

I have not got any refund from irctc.

Kindly guide me to get refund.

I mailed to [protected]@irctc.co.in and they alloted ticket id 12813. Afterwards nothing happened.

Regards
Sivaraman k

Sir/madam, i tried to book ac dormitory for four times since yesterday. But everytime the website displayed some error in the end after the transaction and i could not book the dormitory for myself. No one is even bothered to pick up the calls at their customer care call center. Please look into the matter and provide me the refund as soon as possible.

My pnr used for booking is: [protected]
Transaction ids are: [protected], [protected], [protected], [protected]

Hi,

My train was late for more than 3 hours on 31st may from hx to mas. I have filled a tdr mentioned the same reason and now irctc has rejected my tdr stating you have filled the tdr few minutes late. This shouldn't be the reason for train late. I had a flight to catch in chennai

Pnr number: [protected]
Train number: 01063
Date of travel: 31st may
From : cuddapah (Hx)
To: chennai central (Mas)

Thanks,
Valli

Water vending machine stall keeper gives water 5/- per liter & 10/- 2 ltr. They keep 2rs.in their pocket for 2 ltrs from every customer. I faced this at ratlam jn. Rtm plateform no.5-6 vadodara brc side. I faced many times but he argued me & said that water is 10rs. Per 2 liters. They make fool irctc customers. Action must be done on cuurruptor stall keepers.
I really disappointed by the itctc services.

Dear sir /madam
Sub-to get my irctc id and password as possible as soon.
I am today in benglore tomorrow i must travel. So for tatkal booking i want my user id and password. Please sir help me to sending id and password. Sir really if i get it i will book my ticket. Thanks for reading
Your faithful
Whonale mahadev baburao
[protected]@gmail.com
[protected]

Pls update me on my refund payment status.
Below are the details of claim
PNR no [protected]
Journey Date 5th May 2018
Journey from thane to mangaluru JN
Transaction [protected]
Ticket charges - 2140
Let me know how to raise my grievance other then writing it in this forum, hope my complaint is addressed at the earliest
Kindly credit my payment to account on priority.

I, sagi sankar processed a booking of room no 10 deluxe at trivandrum railway station retiring room on 01.06.18 at about 3.54 pm for the date on 21.06.18. Payment was taken from my canara bank account vide transaction id no.[protected] dtd 01.06.18 at 3.54 against my pnr - [protected], and amount was deducted from my account. But during the process due to power failure i cant take the print out from my computer and after rectifying the power failure, i was noticed that, the reservation status showing not booked ". Till date the booking amount rs.982/- was not refunded to my account. Request to refund the amount and rectify the issue on priority please. (Copy of the bank statement attached for your ready reference please)

I booked a railway eticket on 2/6/18 at 14.43 from bbsr to talcher road by bolangiri express in cc for the journey date 5/6/18. The payment was made by debit card for the purchase worth of rs 200/- on pos irctc 1117198 at www.irctc.co.in txn#[protected]. But no information on ticket received in my mobile. I searched booking history. No result found. So refund the amount to my bank account.
Rajendra kumar rath
[protected] (M)

My personal registration is now deactivated for the reasons not known to me. Please activate and i furnish below few details :
1. User id: gamurthy
2. Pw : gsf703
3. My registered email id : [protected]@xproindia.com
4. My registered mobile no. + 91 [protected]
5. My aadhaar no.[protected]
6. My pan : adtpm1639f

Should you require any further details, please advise

Money not refund in my account yet. Please give me my money.. As soon as possible. I had already an mail but not doing anything. There are 13 days to failed transaction.
One transaction showing the status is refunded but money not come in my account.
I booked two tickets but transaction failed both times. Please refund my both ticket's money as soon as possible. You can see my transaction statement or details by pdf.

I hope you will take action about my transaction..

Transaction id - [protected]

Transaction id -[protected]
Date - 20 may 2018

Hi support team,
I have booked a ticket from anvt
To lko for anvt bju spl on 11th march,
2018 and date of journey was 11th march, 2018.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Do transaction :- 11th march, 2018.
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 11th march 2014 22:18
Tdr status: cr registered
Cancellation id: [protected]
Refund registration no:[protected]
Warm regards,
Vishwajeet singh

Transaction id : [protected]
Pnr no. : [protected]
Train no. / name : 12130 / azad hind exp
Date of journey : 12-may-2018
Client id/email - m. [protected]@gmail.com

I have booked the irctc tickets for 3 passengers & all of the tickets booking status was in waiting list at the time of booking. When the final chart got prepared only 1 ticket got confirmed & remaining 2 tickets got automatically cancelled as they were in waiting list. Its been more than 20 days, i'm still waiting for refund. Support staff is too low qualified to understand plain english & hindi language & dont have qualification to answer user queries. We have already requested tc to give non-travel certificate as 2 ticket already not got confirmed. But he refused to give it back as said that its not required. I want my refund for tickets which didn't got confirmed.. For reference purpose i'm attaching my irctc itinerary ticket. Also i had filed the tdr refund case has been registered with[protected] on[protected]:20:32.303 but still havent got any response & since staff is low qualified doesnt understand my query properly

I and my husband are settled in hosur. My in-laws are refusing to remove my husband's name from family card. They r in nagercoil. We need to include our child's name in ration card. But my in laws are demanding a sum of 3 lakhs as dowry to remove my husband's name from their family card n to provide deletion certificate. Is their a possibility to get a ration card for our family?

I recieved the below email from irctc.. But not recived the amount yet.
Please expedite

Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 280.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:08-may-2018
Refund processing date:10-may-2018
Refund amount:280.0
Refund reference no:[protected]
Payment option used : paytm wallet

Normally the banks take time to process refund in
(I) for net - banking/wallets/cash cards transaction: 3-4 business days,
(Ii) for credit card/debit card transaction: 6-7 business days

Tatkal booking is a nightmare with irctc. Always error after deducting cash. An amount of about 11500 is pending in refunds to me. When will arctic give me the amount. I'm not getting cash from tree here.

1. An amount of 3175 deducted against irctc txn id [protected] on 28 may 2018 will be refunded as your ticket could not be booked/service not rendered.

2. An amount of 3175 deducted against irctc txn id [protected] on 28 may 2018 will be refunded as your ticket could not be booked/service not rendered.

3. Pnr : [protected] trn: 12270 doj:[protected], 2a, nzm - bza, pranoy gopal, tqwl 5, fare 4845/- didn't get confirmed even after chart preparation. I didn't get the refund for that too.

4. Pnr [protected] ticket cancelled, amt 1105 will be refunded in your a/c within 3-4 days (Message received on 21st may). Didn't get the refund yet.

These 4 refunds are yet to be credited in my account and i'm a common man. I need my cash back.

Please do the needful

Hi, today morning i booked 3rd ac ticket. Even my internet was working fine, and after successful payment, i was looking for my ticket in booked ticket history, but i did not find there anything. So i searched it in "my transaction" tab. I found this status message like this. "pending from bank end".

What should i do now? Please help.

Regards:
Sanjeev singh
[protected]