Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked 03 ticket in train number 01093 in three tyre from mumbai central to lucknow.
It was suppose to reach at 20:40hrs but it reached in the morning at 02:30hrs almost 06hrs late.
I hard from the passenger that it's not the first time, it's happen every time, never reaches at proper time.
Requesting railway to note that passanger traveling from trains have plans to reach at specific time - for functions, interview etc.
Some may have plan to take flight from lucknow.
When trains get late, there are 100% chances that they might missed the flight.
Everyone keeps buffer of alleast of 2 to 3hrs but 6hrs are huge.
Tickets price are high, but kind of service is pathetic.
Food sold by pantry car was of low quality. Tea had water and sugar, milk were added for name.
Cleanliness was major issue, non of the staff turned up for cleaning the boogie, though i complained on the customer care sms system.
I got reply sorry this facility is not available in this train.
Note: sirf paise mat dekho, service bhi dekho.

I don't use my account on multiple device, i haven't given false information still IRCTC suspended my account.
I tried to contact the support of IRCTC but they dont reply on mails and the customer care phone number is the waste of time.
If you work on your words then please kindly look into this issue and reactivate my account.
My account information:
Username - ChandanKNP
Mobile No - [protected]
Email ID - chandan.[protected]@gmail.com

Senior Citizen & Physically challenged provide Upper & Middle Birth. I have tried to find at lease 2 lower birth for my Family for travel to Puri.
Tried from IRCTC portal twice Transaction ID: [protected] & Transaction ID: [protected]. But IRCTC declined the booking saying Failure Reason: Choice of at least 1 lower berth not met . Not only that they have deducted RS 15, 580/- for this two transactions. I think they believe we have Money Printing Machine and sit with unlimited money to do this transactions.

The matter not ends here. I still went to Railway Counter for this tickets. When I receive the tickets(PNR No - [protected]) I saw all tickets are confirmed with UPPER & MIDDLE BIRTH & they informing me that Birth Preference in not considered. There are 75 tickets still available and I was not provided with a single lower birth. Believe that. And the fallacy is will be again penalized to cancel this tickets @ Rs. 180 for AC 3 Tier/AC per ticket.

Need help

I booked tickets twice in waiting list and both times my tickets were cancelled in waiting list due to no seats available n they charged me 120/- (60*2) this is disgusting i want my money back. My pnr no is [protected] and [protected]. I need a full refund. This is always an issue with the railways why do they allow so many waiting lists if they are likely to get seats or make alternate arrangements i want my money back or i will take it much higher. Give me my money back

Sir, i booked 3 tickets through irctc from howrah jn. To new delhi today 28-06-18 through net banking form axis bank detail of fare deducted shown.

Your a/c 157124 is debited with inr 6990.00 on[protected]:46:18 a/c
Info: pur/irctc/new delhi/irctc/seq no[protected].
2 no. Senior citizen and gen. Male in 2tier by rajdhani express on[protected]

But i have not received any pan no. And not any confirmation.

I tried to book ticket on IRCTC website on[protected]. Amount got debited from my bank account but IRCTC customer service saying that they haven't received any payment from bank. On contacting sbi bank they are rejecting complaint saying incorrect details
Date of booking[protected]
Date of journey[protected]
Transaction id-[protected]
Amount-2806.78
RRN Number:[protected]
Approval Code: 000287

I was cancelled my ticket on irctc web site 06/06/18 and 07/06/18, till date i have not receive my refund amount.
I was booked ticked on 05/06/18 and 06/06/18 on irctc web site using net banking. I was mailed to irctc with full detail
Booking history
1. Pnr no. [protected]
Date of booking 05/06/18 train no. 12780
2. Pnr. No.[protected]
Date of booking 06/06/18 train no. 12780
Please credit refund amount in my account as soon as possible
Thanks
Manoraj bahadur saxena
(Advocate)
Mob.[protected]

I took train from hapa to mudgaon train no is 22908 on 14/06/2018 my ticket was of 2nd ac but i got shifted to 3rd ac my pnr no is [protected].
In train ticket collector gave me refund slip of no b 012204 when i went to take my refund at hapa station they are not giving me refund and asking me to take it from church gate (Cst) bombay station. Sir i am from jamnagar gujarat how can i take refund from cst station pleas do take necessary step in this case.

Dear sir

I have cancelled the tickets on 8 june and 9 june, but no any refund have been credited by you in my bank account yet. The refund status are showing blank in irctc site. As i also have confirmed by the bank that no amount regarding cancelled transaction is received till date.
Kindly refund the amount at the earliest, as the 16 days have already been past away and no action has been done yet.
The copy of refund status is enclosed herewith for doing the needful in the matter.

Thanking you

Regards
Sumit kumar
[protected]

Add 14-b vishnupuri ext-2 aliganj lucknow
Up 226022
Attachments area

Today at early hours of 28th june 2018, i parked my car and while on the return, the guy asked to pay 30 ra per hour for 4 wheeler. When i asked him to clarify on it, he started speaking in demean manner and suggesting me to rather buy a bicycle than going on car. When i raised my voice, he started to call near auto drivers and with their support, he didn't allow me to come out unless i. Oay 30 rs. This is really a pathetic situation where customers are squeezed for money and for questioning they are being insulted. Highly not acceptable and strict action requested.

I cancelled e ticket on 13 june 2018. The journey date was 18 june 2018. Pnr no. Was [protected]. The ticket was rac. The message on cancellation mentioned that the refund amount will be credited directly to account. I have not received the refund amount as yet. I had also cancelled two other tickets on 13 june 2018 of which refund was received on 25 june after complaint. But the refund for said pnr is still not received. Please see that the amount is paid immediately. My e mail id is :"[protected]@yahoo.co.in".
A. K. Kalamkar

Dear concern,

I am unable to renew my irctc ewallet account. I have rs 3000 in my irctc ewallet and now i am unable to use that money.

I am calling irctc customer care several times but unable to reach them as their contact number is always busy. My irctc id is: mapa87
Please act as my 3000 rupees are stuck.

Regards,
Shagun trivedi
[protected]

I was trying to cancel an e-ticket (Booked from merta rd jn to ernakulam, boarding at ahmedabad) since yesterday evening for pnr no. [protected] because the passengers are not traveling. However, i had difficulty in getting login into my account, maybe due to the recent changes in the website of irctc. Finally, i managed to file a tdr today morning at 9.30am, but the train is bound to reach ahmedabad at 12.30pm. I was surprised to see the reason of "login problems/connectivity problems" missing from the reason for cancelling e-ticket for filing tdr. I remember availing tdr in 2015 when a similar incident happened and the reason like "login problems/connectivity problems" was available in the website for filing tdr.

This is just to bring in the notice of irctc that i had to file tdr morning due to slow website and login problems probably because of the recent changes made in the site, but i had to select a different reason that "all passengers not traveling".

I was traveling from vapi to jaipur and ordered food online to be delivered to my ac 1st class pnr no..[protected].
The guy called me at about 10.00 at night to confirm the order.
The food delivered was pathetic... It could be better if he didn't deliver the food.. I don't mind for money he took... The puri and paratha were preapred at night and sabji was like water... I don't know why railway has enrolled such food outlets for delivery of food... I have never tested such food in my life even when there were complaint about railway food in past... This was the worst... [protected]

Hello sir,
I wanted to upgrade my railway ticket from sleeper to second or 3rd ac, but since i don't have money in cash, i am unable to do so, as ticket checker rejected the idea o[censored]p-gradation even when i am happy to go for digital cash. I wonder if railway is in the support of digital cash. There should be a way out as people won't be travelling with a lot of cash now.

Sir i was booking a ticket on irctc. While booking my ticket the money got deducted two times but ticket was not booked. It is now over 10 day and i am not satisfied with the effort irctc. Please help me as soon as possible.. I am giving pdf of my transaction. Also my transaction i'd was [protected] and[protected]. Please help sir. My money was debited on 17/06/2018.
By irctc mobile app. I have logged a complaints on irctc. But they do not have satisfactory reply. So i came across to u to solve my problem quickly i was booking my ticket through rupay debit card. User i'd of my irctc is sid_rth12.
The transaction amount was rs 1570.66 which was deducted two time. I am giving you the transaction details of my bank account.

I booked online railway reservation ticket on irctc website but few reasons i cancelled my ticket but refund is not received. I cancelled my ticket on 13 jun
Customer care told me that about 5-7 days to receive refund but 11 days are gone refund not received.
Pnr - [protected]
And customer care executives are not good they cut the phone very quick they dont give me complete answer

Ticket id:-633276
I want to inform you that my pnr number: [protected] has been cancelled successfully as per my request. The ticket was wl.. The refund amount of rs. 615 not refunded.. Transaction id: [protected]...
Why u r not refunded my amount after cancellation wl ticket.. What was the reason.. What is ur service? If my amount was not refunded so i complained to consumer court.. Or higher authority.. Why u showing false at irctc refund status.. Its sent to bank... But actually the payment was not received my credit card... It is service digital india?
Kindly rply my statement..

Sir
I have booked a ticket from howrah to new delhi on 12.06.2018 but due to some reasons
I cancelled the ticket having pnr no.[protected] from howrah to delhi on 12.06.2018. my refund status in irctc is showing refunded amount of rs.2710 by refund transaction id.[protected]. but my account is still not credited. let me know where are the funds and when it will be credited.

Dear sir, while i was updating my account there are 2 issues occurring again and again-
1. Linking aadhar card - txn value did not match with txn value used in request otp api. This is the message which is coming again and again. I'm not able to link my aadhar.
2. While updating address - invalid address/nationality this message is coming.
Account id - smishra413