Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Ticket not booked amount deducted. The problem is repeated twice hence money deducted twice through bhim upi payment linked with sbi account and booking was going through irctc. Both of the payments screnshot uploaded below. Plz resolve as soon as possible.
bhim upi id: [protected]@upi
Amount : ₹405(first case) ₹405(second payment)
contact : [protected]
ramjan.[protected]@gmail.com

Hi,
I had booked a ticket from IRCTC app through UPI ID on 3rd July. The ticket was not booked and the payment got deducted from my card. Please let me know the Refund status and issue me the full refund for the same.

PFA the screenshot of the ticket status. Looking forward to hear from you very soon.

Acc No:[protected]

Thanks,
Reshma Pillai

Hi support team,
I have booked a ticket from rmu to jrc for amritsar mail
Date of journey was 7th may 2018.
For reason train delayed more than 3 hours and the passenger has not traveled, i filled the tdr for the same in irctc against my ticket and the status was turned to cr registered, but the amount was not refunded yet.
I am not sure what else i might be missing to get amount refunded. Please let me know what i can do further or else you can drop a mail to khushboo. [protected]@gmail.com
Ticket details:
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 7.08.2018 22:35:19 hrs
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: northern railway (Nr)

Warm regards,
Khushboo

I am using irctc web for ticket booking for the past many years. Initialy from laptop. For the past two years i am using my phone for irctc web and book tickets also. But for the past 10days when i am trying to login to my account again and again it displays for username and password. Please do the needful to solve the problem or guide me to solve the problem. With regards. Kuppuswamy

The number shared by irctc for customer's support is non-functioning.
Irctc doesn't accepts money from rupaye card which is an indian payment gateway and that's a failure of digital india. Even if they do accept then they mark the payment method as paytm which later creates problem during refund. Irctc's servers fails during tatkal booking. They have been in ticketing and other businesses for a long time now and they could have upgraded their server but it doesn't seems that they have intentions to do that or may be they are creating these server issues on purpose to benefit agent. Not sure but they might be the case and only government could find that out.

I booked my ticket to travel on 2nd July 2018 by Pallavan super fast express 12606 from SRGM to MS with WL 123.On 2nd JUly 2018 at 5.00 AM WL status was 11 after chart preparation.I checked PNR status SMSto 139 found same.I was travelling at D4 coach.While travelling coach TTE informed me this is considered as cancelled for online booked tickets and insisted me to produce ticket or pay penalty.As I had no information or SMS message from IRCTC regarding cancellation of ticket.Due to negligence of IRCTC I was forced to getdown from the train or pay penalty because my case considered as travelling with out ticket.My Ticket cancellation information received only 3 rd July 2018 at 1;46 PM and amount will 80 will be refunded to my account in 3-4 days.In this i would like to inform IRCTC since my ticket cancellation information not received before my boarding/travel time from SRGM I am not fault. IRCTC should allow me to travel with same WL ticket.Due to negligence of IRCTC I faced great difficulties to by new ticket and to travel late with different trains.So IRCTC should refund my entire ticket fare of 140 with suitable compensation due to inconvenience caused to me.

I am an old customer of irctc and use to book my tickets on line. On 26th june 2018 when i opened the irctc i was surprised to see a new format where log in is not required. After selecting my booking preferences when i clicked book button then the log in page appeared and further booking was done easily. But there was no sms or e mail confirmation. I donot know how to cancel the ticket or to make changes to my profile. There is no guide/ tutorials. You should not make sudden changes without proper information and guidance. No update is available about this change in internet. Kindly provide details of how to operate the new system.

I have booked 2 railway tickets through IRCTC mobile app but after the confirmation of payment page got blank for 15 min and my money got debited INR 721/- from my account but my ticket was not booked and when I was checked my account statement the I got remarks in narration column ''[protected]- PAYTMIRCTCECATERING'' and reference number not received on mail and transaction date is 01/07/2018. Train name is Devagiri Express from Kalyan to Nizamabad but still my money is not credit back so please arrange refund as soon as possible...

I booked a dormitory at vskp vide pnr no [protected] on 14.6.2018. For 20.6.2018. Three (3) times my amount was deducted each rs. 155 /_ (155*3=465/-) but room not booked. On 26.6.2018 amount of rs.155 /-was credited in my account. Balance of the due amount rs 310 /- is not credited to my account till now. Please expedite mmediately

Gn rao
[protected]@gmail.com

Sir i was booking a ticket on irctc. While booking my ticket the money got deducted two times but ticket was not booked. It is now over 15 days and i am not satisfied with the effort irctc. Please help me as soon as possible.. I am giving pdf of my transaction.. Please help sir. My money was debited on 16/06/2018.
By irctc mobile app. I have logged a complaints on irctc. But they do not have satisfactory reply. So i came across to u to solve my problem quickly i was booking my ticket through rupay debit card. User i'd of my irctc is priakku and ratneshgin
The transaction amount was rs 920x4 transaction which was deducted. I am giving you the transaction details of my bank account.

I was cancle my irctc ticket. And ticket also cancle through irctc. Irctc refund my money on 24th jun 2018. But monet is not transfer my account through your bank. Pleaze refund my money. I have call costomer care regarding refund amount then they say refunded your money so please refunf my transzation amount as soon as possible refund id [protected]
Refund amount 1200 rs
Pnr: [protected]

The food quality provided is very bad. I have added complaint for the food in food register also. Pleaseupdateme with the action taken for the same complaint. Also, would like to know the hygine and other details. Waiting for your reply. Non veg dal and roti were noy properly baked and not at all worth it. Please consider my complaint and better it

The food quality was miserable and it should be improved. It is not at all worth it. Also, i would like to know how can a real estate company provide catering services. Totally unacceptable. Please take some actions to better it. Also, when asked for complaint book it was delayed so that we can not raise this. I would like to know what action is taken.

Hi support team,
I have booked a tatkal ticket from cpr
To dli for abadh assam exp express on 2nd may,
2018 and date of journey was 1st may 2018.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to san. [protected]@gmail.com

Ticket details:
Do transaction :- 1st may 2018.
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 02-may-2018 21:35:05 hrs
Transaction id: [protected]
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: northern railway (Nr)
Warm regards,
Sanjay

Hi, i filed the tdr on 09 march and it is more than 3 months and i have not got my money back.

Could you please let me know whom i can contact. Tried to call couple of numbers but no one is picking phone.

Pnr number : [protected]transaction id : [protected]
Train name : dbg dli ac spltrain no.: 04405
Siwan jn (Sv) delhi (Dli) tdr filing date : 09-mar-2018 19:27:37 hrs

Dear sir, i booked ticket in marudhar express on on 26 may 2018. Train was late 6 hour. So i canceled the ticket. But did not get refund. As a rule if train is late for 3 hour then cancel ticket charge will be refund but i did not received
Pnr [protected]
Train no 14863
Doj 26.05.2018
Dp :- 12.20
S011 47
Moola ram

Please resolved my problem and solve it

I'm currently travelling (1st july, 2018) in train no. 12504, humsafar express, coach b6, 3ac. It has departed from howrah at 12.40 pm. The air conditioner of this coach is not working properly and it has not been fixed despite several complaints raised to the worker. It's a 28 hours long journey and even more for some other passengers. This kind of inappropriate service does not justify the expenses we have spent for the ticket.
I request for prompt action to the authority.

Refund amount is not credited to my bank account although it's showing it is credited when i am checking refund status in cancelled ticket option on irctc app
Please fix this problem as soon as possible.
Below i am giving my cancelled ticket information.
Thanku.

Ticket details:

Pnr no [protected]

Cancellation id [protected]

Triveni express (24370)
Lko-rbgj
Cancellation date 22/jun/2018
Booking amount 1065
Refund amount 935

Dear sir/madam
I had booked a ticket from haridwar to varanasi for 19 june 2018 and train got late by 10 hours. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr little late. For some time i waited but it got more late so i filled tdr. Amount is not refunded and it showing cr repudiate.
Pnr number : [protected]transaction id : [protected]
Train name : hw mldt spltrain no.: 03428

Hi team,

While irctc has upgrade its website near june 2018. I was trying to correct my e-wallet registration and associating it with my aadhar card. However it did not accept the changes. So i de-registered e-wallet account and registered it back by paying inr rs 50 excluding service taxes. The wallet got renewed but somehow they suspended my irctc login account. Its a technical glitch from the site. As they should not have renewed my ewallet if the account status got suspend.
Now i am not able to do any transactions from irctc and nor able to get my refund back.
They have logged ticket id 553915 and had sent email for resolving shortly on 17th june 2018 but so far no reply from there concert team.

Kindly help me to get the resolution.

My registered email address and phone number are same as registered in this forum.