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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 144

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I
ischauhan
from Chandigarh, Chandigarh
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less refund

Sir i have booked tickets which were in waiting list till chart preparations.
Today i have received 150 rs as refund which is far less then actual amount that's rs 450.
Please make full refund
I have attached ticket for your kind information please

Please do the needful for early action
Transaction id - [protected]
Pnr no - [protected]...
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C
Chandan1310
from Haldia, West Bengal
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asking money by the catering services

Address:Kamrup Metropolitan, Assam, 781005

I am traveling from guwahati to new jalpaiguri by rajdhani express, train no. 12423 by pnr no.[protected] on 17.05.2018.
As per my knowledge we are paying for the services charges also while taking the ticket for rajdhani express.
But i feel ashamed when i experienced that theservice boys are seeking bakshish (Asking money) from every passengers for their services.
I think they were paid by the contractors of railway...
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M
Madhuporna Dasgupta
from Kolkata, West Bengal
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complaint about train no. 12245

Sir

This is to complaint about train no. 12245- howrah-yesvantpur duronto express-
1. The coach number b4 is in a horrible condition, with nails sticking out from the berth, making it impossible to lie down.
2. Water continuously drips from the ac, due to which four passengers fell down, out of which 3 were senior citizens.
3. On asking the cleaner to call for the mechanic, he said such problems will...
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D
Diksha Kanungo
from Kolhapur, Maharashtra
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money deducted from paytm wallet but ticket not booked

Address:Bangalore, Karnataka
Website:www.irctc.co.in/eticketing/home

Money has been deducted from paytm wallet but ticket has not been booked

Paid rs. 3, 574.34 to irctc for a ticket in 12246 yesvantpur - howrah duronto express departing ypr on 17.06.2018

E ticket order id - [protected]

Ticket price was paid from paytm wallet on 16.05.2018 at 07:25 pm

Wallet transaction id - [protected]

I would like to request irctc to pay my money...
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Hello,

Ticket has been auto cancelled by irctc, and i check the status of payment it shows as "amount sent to bank" (Payumpp). But amount has not been credited to my bank account.

Refund id : [protected]

Transaction id :[protected]

Date :16/may/2018

Another transaction :
Refund id :[protected]
Transaction id :[protected]
Date :14/may/2018...
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V
videodiscover
from Patiala, Punjab
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refunded amount not credited my bank account

Address:147002
Website:www.irctc.co.in

I have cancel the irctc e-ticket online. My journey date is 12 may 2018 and i cancel the ticket 28 april 2018. After some days i have received email that irctc refund the amount to zaakpay pg but not my bank account. When i booked the ticket i pay through sbi net banking but they refund amount to zaakpay pg. I have email the irctc customer care but they dont respond. My ticket details are below..
Pnr number [protected]
Irctc...
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P
Prem Prabhat
from Noida, Uttar Pradesh
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cancelled e-ticket amound not yet not refunded

I have booked a ticket to new delhi from bettiah on 25 apr 2018. Due to train delays i have cancelled the ticket on 26 apr 2018. The ticket has been cancelled successfully, and in the cancelled ticket option it is showing (Still) "sent for refund" but amount still not refunded back to the account. I have contacted to the irctc customer care many times, but could not get any reply.

What should i do to get the money back?br...
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A
Atik2018
from Surat, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unable to book ticket under handicap concession

Address:Bharuch, Gujarat, 392015
Website:www.irctc.co.in

Sir,

I am unable to book ticket in physically

handicapped blind in irctc.. it was saying that

passenger name mismatch.

Please reply me as soon as possible .

Thank you

Name :- ATIKMAHMED D MANSURI

MOBILE :- [protected] (ONLY SMS DEAF)

MY ID CARD NUMBER :- WR PRTN6178

DATE OF ISSUE :[protected]
br...
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A
Aiswarya V P
from Badagara, Kerala
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problem while ticket booking

Address:Kannur, Kerala, 670002
Website:IRCTC

I have tried to book a train ticket from and it was not reserved, but cash got debited from my account.
Transaction id: [protected]. Transaction details shows that pending from bank end. This is for the second time happening like this. While booking for tatkal tickets irctc website seems to be very slow now a days and note getting access to the account sometimes....
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R
rajesh_ prajapati
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for refund

Address:Bharuch, Gujarat, 392001
Website:Irctc

10 may 2018 i book tickets but transactions are failed regarding refund not received. Response received by them that it is already granted & we need to chek it with our bank. When i contacted bank of baroda, manager told me that refund is not received by them yet ticket details given below please solve my issue urgently.

Transaction id — [protected]
Booking date — 10-may-2018
Journey date — 29-aug-2018...
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S
SAJITH B NAIR
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electronic waiting list ticket

Address:673526
Website:www.irctc.co.in

I have booked railway ticket for the journey form chalakudi to calicut on 13 th april 2018 with pnr number [protected] for train number16307 through irctc web site for 2 person (160 rupees)
Ticket was under waiting list and never confirmed.
So after chart preparation the ticket was automatically canceler by railway.
They only reimburse 40 rupees instead of 160 rupees and i forced to take new ticket for the passenger.br...
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M
Md Tabish Haque
from Kanpur, Uttar Pradesh
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incorrect tdr rejection.

Dear Sir,

I have requested the TDR for the PNR No.: [protected]. And I received the mail regarding rejection of TDR as the passenger has travelled as per the chart which is completely wrong. I haven't boarded the train. Either the ticket collector has not checked properly or is not doing the duty properly in trains getting late.

I request you to kindly reopen the TDR and also put an inquiry into it.
br...
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I have requested the tdr for the pnr no.: [protected]. And i received the mail today regarding rejection of tdr as the passenger has travelled as per the chart which is completely wrong. I haven't boarded the train as it was more that 6-7 hrs late. Either the ticket collector has not checked properly or is not doing the duty properly in trains getting late.

I request you to kindly reopen the tdr and also put an inquiry into...
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Address:New Delhi, Delhi
Website:IRCTC

While booking my ticket thro. Irctc website on 1st may2018 from rajdhani express for karwar to h. Nizamuddin (Date of journey[protected] transaction was failed but amount of rs.3365/ was immeditely deducted
From my account just after clicking'submit' (After completing all payment formalties thro. Debit card) without generating pnr number. Inspite of clear
Statement in irctc website that in case of failed transaction refund...
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D
Dmm123
from Tiruchirappalli, Tamil Nadu
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rajadhani express

I happened to travel in rajadhani express yesterday pnr:[protected], trn:12432, doj:14-05-18, 3a
B5 30, b5 31,
Fare:6360
An awful experience it was.
Charging 6360 for 3rd a/c ticket and giving such a bad service is condemnable
The food served was stale
The quality of everything served was pathetic
The blanket n sheet provided were damp
And most importantly the toilets were extremely...
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R
Raja Sst
from Bengaluru, Karnataka
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please change the name of veg biryani

Address:560029
Website:IRCTC

Lalbagh express 14/5/18

Please change the name of veg biryani the worst food we have ever eaten it was very bad and not even good. Many passengers including us threw the food
They name it veg biriyani but its just tomato rice.

Food is very very bad is giving tomato rice is taking 60 rupees its not worth 60 rupees

You can take 70 or 80 please give good food for passengers
br...
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S
sajid
from Gurgaon, Haryana
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tdr refund not processed

Address:New Delhi, Delhi, 110025
Website:IRCTC

I booked the three tickets of train 15705 with pnr [protected]. After that train was late by 18hrs, so i had filed tdr on 19th may. Still my refund not initiated, showing status in irctc apps as tdr entered only and later it shows cr registered. Details are below.

Pnr:- [protected]

Trasaction id :-[protected]

Cancellation transaction id :- [protected]

Fare amount : 6765 br...
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D
Deepanshap
from New Delhi, Delhi
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book only if lower berths allocated, failed money not refunded

Address:Lucknow, Uttar Pradesh, 226017
Website:irctc

While doing reservation I clicked on Book only if lower berth is allotted, then money got deducted after transaction for tickets but after that message appeared book only if lower berth is allotted failed, do you want to proceed. I clicked on No. Still money is not credited in my account. Request for your help in this matter

Date of Reservation-14/05/2018...
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M
Manish8633
from Hazaribagh, Jharkhand
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regarding refund

I booked ticket on IRCTC but ticket was not made and ticket amount rs-4050/-deducted from my account on 6 may 2018..the transaction ID for this transaction is [protected].please refund my amount to my respective account for my convenience please.i contacted IRCTC customer care but no any response found from them which is not good for customers....
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C
Chandan0045
from Dhaka, Bihar
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ticket refunding

Address:800001

I booked my ticket 21 april this ticket is confirm alloted birth B6 mai 28 PNR no [protected] date of journey[protected] at final chart prepared this pnr has changed and ticket has no room and through IRCTC ticket has seized and I don't have any information about that I am travelling in this train and TC said you are without ticket charged Rs 5700
Through IRCTC I didn't get any refund amount and customer care said contact railway authortybr...
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