Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: Pune, Maharashtra, 412105

Hi, today morning i booked 3rd ac ticket. Even my internet was working fine, and after successful payment, i was looking for my ticket in booked ticket history, but i did not find there anything. So i searched it in "my transaction" tab. I found this status message like this. "pending from bank end".

What should i do now? Please help.

Regards:
Sanjeev singh
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Ludhiana, Punjab, 141010

I have booked one ticket on irctc app. Through your company online 20 may 2018. I have completed all formalities but ticket has not been booked despite having deduction of rs. 1750 from my sbi saving account. The remark show that no response from bank end. Irctc transaction id[protected] zeekpay transaction id iszp56d50be4f9679 plz. Look into the matter as i am paralysis patient. Thank you...

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Website: IRCTC.co.in

I booked my tickets from irctc website and at that time 009 seats are available in sleeper (Tatkal) in 15657 kanchanjunga express so i booked my three seats and all my tickets get confirmed and i got seat number 104, 106 & 107 (Not exist) in d4 coach and because of that i had faced many difficulty in my journey.in second class settings the capacity of coach is 1-106 only then why irctc given me seat number 107. I want my money back for that reservation. And please take action in this matter as soon as possible. Thank you.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

[email protected]

Nov 4, 2022

BATHROOM NOT CLEAN. OVERCROWDED. Seat sale and purchase is done here.

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Hi,

My tdr request was rejected with an error.

Reason for tdr registration failed: invalid tdr timestmap : delay

Transaction id: [protected] train no./name: 16630/malabar express pnr no [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 07-may-2018 16:18:56 hrs tdr status cr repudiate cancellation id: [protected]
Tdr zone: southern railway (Sr)

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Address: Bellary, Karnataka, 583275

Today on dated wrong information train no.11303 and 12792 train arrival time on secunderabad station

This is very sad to say that irctc app is showing wrong information causes we are very trouble jouney from chandrapur to secunderabad, we have connected train from secuderabad - 11303 to toranagallu, your app was showing is 50 min late we suppose to miss the train as per your wrong information fortunately we reach there at last moment just before 1 minute, you people can not imagine how the family suffered and what are the mental losses, physical losses to common people, your government system is very hopeless tell the raiway minister seating in ac room just feel the pain of common man, you cannot understand the problem of common man. Dont think about bullet train plan first improve the existing system, send this message to railway minister and prime minister of india.

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Hi,

This is regarding the tdr filed for the pnr [protected]. The train was delayed by around 6 hrs. Due to which i travelled by bus. I filed a tdr but it is rejected saying that the passenger traveled as per the chart, but i did not travel on that date through train. Please look into this and provide my refund for this journey. Please see below the details:

Transaction id: [protected]
Pnr no [protected]
Date of journey: 12-may-2018
Date of boarding: 12-may-2018
From: gurgaon (Ggn) to: jaipur (Jp)
Train no./name: 12414/jammu aii exp

Thanks
Vivek

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Address: 400091

Dear concern,

Today i booked the ticket of 2 senior citizens for 17th june 2018 cstm to nagpur of duranto, however post booking the message was not received hence i called up customer care number and i explained them the entire story the customer care executive told me that the ticket has not been booked and hence i shall have re book the tickets. Based on the discussion i again booked the tickets where the confirmation sms was received. Post 3 hours both the tickets were reflected in the system. Now when i cancelled the first ticket my rs.487/-n were deducted which was not due my mistake. I have kept the screenshot of where it shows the failed transaction.

Please refund my rs. 487/- immediately.

Below are the details:
Transaction id : [protected]
Csmt - nagpur duranto express train no. 12289.

Please refund my amount asap.

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Address: 400066

Website: irctc.co.in

I booked the ticket in paschim express pnr no is [protected]. Total pessagers are 6. After charting 5 tickets were waiting and 1 as rac. But no refund amount reflected in my account. Wait listed ticket is automatically cancelled and refund process is initiated as per my understanding. Means railway promised me to provided the birth and against the birth i paid amount to railway. But railway was unable to provide me the birth, then amount needs to be refunded as i paid for the seat which railwayno allocated to me.

Also want to bring your notice that the some of customer care on your site is not working on only one is working and its busy since long time. I am also not getting any help on call also through irctc. Below is my ticket details.

Pnr: [protected]
Train: 12925 paschim express
Total passangers: 6
Total ticket amount:9550

Let me know if any other details required.
Thanks,
Nirav

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh, 500004

Website: Irctc

I'm highly unsatisfied with the services... Including ac, meals, staffl. I'm a traveller for duronto express mumbai hyd sector for past 5 years. Only change i can observe is the pricing increase and decline in services. There is no food being supplied to kids with no berth. Pathetic.
Inspite of no tipping instruction.. Everybody come asking for it.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 31, 2018

Updated by Daniyah Irfan As I had been fasting.. the heat made it unbearable. Many issues need to be resolved

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Mona Mudaliar

from Jabalpur, Madhya Pradesh

May 31, 2018

Ac is not working in ladies ac waiting hall in bilaspur railway station

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I travelled via rajdhani express 12952 starting on 30th may from delhi to mumbai. My coach was b10. My pnr no. Was [protected].
My grievances:
Food served was stale.
I complained to the caterer, he changed paneer dish, but dahi provided again was stale. He refused to provide the fresh one. He also told me that dahi has been kept here for 2 days, it is not his problem that it has gone bad.
Not even me, other passengers were served stale food as well. Many didn't eat and slept hungry.
On demanding feedback form, same wasn't provided.
I asked for his superior, but he refused to entertain and told me that his superior doesn't like talking to passengers.
No grievance redressed by the railway staff.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 382480

Website: www.irctc.co.in

I tried to book a ticket using irctc website on 29th may 2018. Afte following all instructions an amount of 2240 has been deducted from account with booking a ticket.

Deduction detail under: (Sbipg[protected]irctc).

Kindly expedite the procedure and reimburse my amount.

It is requested to please do the needful for reimbursement of my amount.

Syed mateen quadri

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 31, 2018

Updated by mattss I tried to book a ticket using IRCTC website on 29th may 2018. afte following all instructions an amount of 2240 has been deducted from account without booking a ticket.

Deduction detail under: (SBIPG[protected]IRCTC).

Kindly expedite the procedure and reimburse my amount.

It is requested to please do the needful for reimbursement of my amount.

SYED MATEEN QUADRI

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Website: irctc.co.in

Hello sir/mam,
I have two irctc account now, both has different email id and mobile number and they are one personal user id and another agent user id.

My personal user id is old so i linked aadhar with this user id. Recently, i have created an agent id which i need to link aadhar.

Problem is i sent too many mails jus they reply the same that the email id can be deactivated by their side. It is ok then deavtivate id. I confirm in reply to deactivate the id.

They again sent me the same mail instead of deactivating the id.

I have business. I need to use my agent id so i can not use it wihout aadhar linked. And they are not deactivating the account.

Till they not deactivate the 'yogiraj180' id, i am not able to use my aadhar number with agent id.

Thank you very much. I need solution.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Allahabad, Uttar Pradesh, 211013

Website: IRCTC.CO.IN

Ecr has convey this wrong info about my tdr on irctc. Becouse the passanger is my sister and i drop her by another train ganga gomti exp. On same date ar departure time is 6 pm.
And i am filed tdr train was triveni exp whose correct departure time is 4:10pm but it is late more than 3 hr.
You are giving me wrong info about passanger traver according to chart.
Please correct it and refund my money.

I am attach all necessory info by this screenshot.

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Address: Solapur, Maharashtra, 413118

Website: www.irctc.co.in

I travel kop solapur exp/11052, journey date 29\05\2018
Pnr no :- [protected], booking status :- cnf/s1/49/lower

My mobial redmi not 3, was stolen, at sangola (Sgla) realway station, timing 3.00am

Imei no 1 :- [protected],

Imei no 2 :- [protected]

Sn :- 12665/21334971
Part no :- mzb4668in, month & year of manufacture :- nov 2016

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 30, 2018

Updated by Vaibhav Makude contact no :- [protected]

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Address: Hyderabad, Andhra Pradesh, 500015

Website: www.irctc.co.in/eticketing/loginHome.jsf

Hi, i found one bug. When user try to book a ticket of two person one is eligible for senior citizen and other is non senior citizen then its automatically booking ticket of general quota without giving any warning message about it.
Step:
1. Select senior citizen quota in select quota option.
2. Add two traveler detail (One with age above 65 for male and other below 45 age male/female)
3. Book the ticket
4. At the end ticket is getting booked on general quota.

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Address: New Delhi, Delhi, 110011

Website: www.irctc.co.in

Refund awaited since 15 days.

Amount - rs. 1325/-
Mode of payment - iob visa debit card
Txn id. - [protected]
Txn date - 15 may 2018
Bank reference id - [protected]
Refund id - [protected]

Account name - sumit kumar
Present contact number - [protected]
Indian overseas bank account number - [protected]
Ifsc code - ioba0006809

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I booked a ticket on 27th may for a journey from howrah to kolkata.
While booking i filled up all the details and then navigated to the payment page. The ticket payment was done and money got also deducted from my account and i was redirected to a newpage where i was able to see the ticket. But then i wanted to book the return ticket for which i attempted to go the home page, but i was logged out. When i logged in i was not able to see the ticket anymore. There was no trace of that transaction anywhere in the website. I checked with the irctc customer service but they told they cant help.
I have attached screenshots of the payment that i have made.

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Address: Bulandshahr, Uttar Pradesh, 431001

I have didnt get refund from last 10 days. When it comes to my account.
Statn basar to aurangabad stn (Ajantha express) on 19/5/18 at 9.34 pm
Still not get benefit. Your call center no. Is always busy when it give proper service to the customer i pay online via debt card is cashless system is fails to help refund what is use of this service on railway.

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Address: Pune, Maharashtra, 411057

Tourist train wzbd229 reported 11 hrs late at nasik
My parents omprakash & sunita panpaliya were waiting on station from 5 pm as departure time was 6 pm on 29/05/18. But train reported at 5 am on 30/05/18.
This is was highly inconvenient, unprofessional, unacceptable, terrible and unprofessional after paying for a special train. People book tourist train for a level of comfort and not this kind of pathetic experience. The delay should have been informed to passengers.
Moreover the stay is planned for tirupati but not ticket bookings are made for darshan. There should have been proper arrangement and treatment in case of train delays at pickup railways station for passengers. Food was served in disgraceful manner. Indian railways should learn some customer estacy.
Every passenger traveling on train should be given appropriate compensation for the troubles they faced.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Thiruvananthapuram, Kerala, 695022

Website: irctc.co.in

Dear sir
I did not receive money in my account even after 3 weeks of ticket cancellation. I paid money through google tez but their is no refund so far. Pls do the needful.

I got following mail from your side on 7th may 2018:
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 1825.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:05-may-2018
Refund processing date:07-may-2018
Refund amount:1825.0
Refund reference no:rfnd_a8afc3pcgezfxi
Payment option used : google tez

Above mail contains all ticket information. But there is no refund.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 144

got status message "pending from bank end"

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bank refund transaction id:zp56d50be4f9679

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in train 15657 kanchanjunga express the seat number i got that doesn't exist.

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tdr rejected. error: invalid tdr timestmap : delay

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wrong information train on irctc app spot the train

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tdr repudiated

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cancellation charges

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ticket not confirmed but refund not initiated to my account for pnr 8203298662

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air-conditioner not working

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food served by irctc

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irctc, indian railways request a refund

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user id not yet deactivated

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tdr not resolve wrong info convey by ecr

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stolen for mobile

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senior citizen ticket option in selection quota tab

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refund of failed transaction

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money deducted but no ticket provided

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refund

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tourist train wzbd229 reported 11 hrs late at nasik

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ticket cancellation refund

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