Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have booked 2 tickets yesterday and today one onward and one return. But i am not able to take print outs of them as the sms message of ticket booking may disappear within 3 months. After booking the ticket on pressing 'print ticket (English) it didn't work. Earlier i used to get booked ticket history from your site and get tickets printed. Now i am not finding "booked ticket history" anywhere in your site. Please advise.

Sir, myself has created an irctc account while i was working at guntur, andra pradesh and gave my pphonwe number as [protected] and my email id as "[protected]@gmail.com" during the year 2012. Now myself is settled at virudhunagar, tamilnad which is my home time. The cell phone used by me then was missed and hence unable to use the number [protected]. Hence i am myself is unable to get the otp while using the existing irctc. Hence i need to delete the existing irctc id ch061959. My present mobile number is [protected]. I want to create a ner irctc id by using this mobile number [protected].

Regard,
Chelian

I booked a ticket from brc (Baroda) - bdts (bandra terminal) in waiting list and then the ticket cancel due to its not get register so i claim for refund they are showing they did but i didn't get it.
Ticket with PNR No [protected] booked on 28/05/2018 cancelled on 28/05/2018.
Refund amount Rs 410 not credited to my sbi A/c,
From Ajay gour,
email [protected]@yahoo.com,
So i claim for refund.
Prn no:[protected]
date:-28/5/2018

Dear sir,

With due respect i would like to inform you that i booked 2 tatkal reservation w/l railway tickets from bst (Basti) to ltt (Lokmanya tilak terminus) on dated 04thjun and 05th jun, 2018 by irctc.

I was cancelled the 1sttickets cause it was not confirmed.

Date of booking: 04thjun 2018.

Date of journey: 05thjun 2018.

Pnr no. : [protected]

Tickets cost at the time of booking : rs.6285.00 + 11.80

Tickets amount need to receive after cancellation : rs.6090.00

2nd ticket was booked but passengers name not showing through some errors occurred by server, so it was automatically cancelled by system & amount will be refunded in my accounts for same i got the message from irctc on my cell phone.

Date of booking: 05thjun 2018.

Date of journey: 06thjun 2018.

Irctc txn id : [protected]

Tickets cost at the time of booking : rs.8380.00 + 11.80

Tickets amount need to receive after cancellation : rs.8380.00

Total amounts need to receive by irctc = 14, 470.00 + 11.80 (2nd ticket was not booked through server issue so need to refund this amount also.)

After cancelled the tickets i haven’t received any updates or refund from irctc.. The refund amount is rs. 14, 481.80 more than 6 days have passed with this transaction.

Whenever i am trying to call on customer care numbers : 139,[protected],[protected] after some ring it saying the network is busy.

Dear sir kindly have a look into it.

My irctc id: rajit8183

For reference please look the attachments.

With warm regards,

Rajitram chauhan

Cell no. +91 [protected]

I have filled tdr but not received refund amount yet. I was traveling in sealdah rajdhani express on 28th of may 2018. The incident is the train was stopped some were and waiting for the signal in between some peoples started throwing stones and broken all mirrors of all coaches were few of passengers were injured also. After this railway staff did not taken any action and they departed train with damage coach and were ac was not working as window was broken. Please check my cancellation id - [protected] and refund amount asap.

I was booking tickets on 12 june on irctc but transaction failed and money got stuck in razorpay. I hd selected bhim upi for the payment and then ingit a request of ticket money from the razor so i accepted that and paid money. But i didnt get a confirmation about the my booking. Nothing.
.. I hv tried contact the irctc and razorpay team but no response.
Transaction id:[[protected]]

My family booked ticket from njp to sealdah vide pnr no.-[protected] by padatik exp on 12.06.2018 which was confirmed by irctc with pnr no.- [protected] in darjeeling mail. But we didn't get any information regarding change of train no and because of that my family could not able to catch the train as its departure time was earlier (8pm) than padatik express (9pm). After several request to everybody station manager understood the actual problem and assured to manage one berth in padatik express prior discussion with concern tte at njp. However, after train departure tte asked for extra charges of rs. 2500.00 without receipt for travelling in ac3 with general ticket (As per their advice). My family was agreed to pay the same but requested to give a receipt. But ultimately, nothing happened as she was alone with my child and had to pay rs. 1500.00 without any receipt. I want to know that what was our fault and why we will be the sufferer by travelling without proper ticket & pay extra if we booked the ticket. It is the fault of railways as they didn't inform us the actual status of confirmed ticket as they have our contact no. How can i know my train no is changed. If that is their fault, they should arrange proper reservation for passenger as we are paying for that. I need proper investigation of this case and penalty for that and that tte should punish also for his behavior.

I try to book the railway ticket through irctc and payment made through vim app the amount rs 520.00 deducted from my bank as requexted by razorpay bank vide id no[protected] but irctc failed to book ticket showing the reason payment failed rejected by bank on 10.06.18
Irctc transaction id is [protected]. The amount rs.520.00 not refund by razorpay to my bank, bank of baroda.

Dear sir/madam,

Ticket id:-407244

Here i am unable to book the ticket thro' irctc login... I want to know the transaction password.. I have sent several mail to [protected]@irctc.co.in to resolve the issue.. But it is not being resolved.. Kindly look into the matter and resolve the issue asap.

Email id:[protected]@gmail.com
Irctc login: ramhem1

Ramesh

We, dr. G. Pratap kumar and dr. A. Rudra nagendra rao travelled on 10th june, 2018 from chennai to vijayawada in howrah mail (Train no.12840) with pnr no:[protected] in i a (First a/c).

We were allotted upper berths whichs are dirty. The sides of the berths were not serviced since so many days.

The compartment is having half ia and half iia (First a/c and 2nd a/c berths) and the compartment is very old.

The pillow covers are also dirty and when we asked the attendant changed.

We had a bad experience during this travel having paid for i a/c.

I had booked a ticket through my irctc account from kanpur to delhi from shram shakti train no. 12451, on 4.6.2018 vide pnr no. [protected], d. O. J. 05.06.2018. I was alloted a-1, berth 8, in iiac. However i notice that the charges for ticket rs. 2015/- have been wrongly debited twice from my account. I have been patiently waiting since then for credit of wrongful deduction for rs. 2015/- by irctc, in my pnb a/c.

Kindly look into the matter urgently and credit rs. 2015/- [two thousand fifteen only] wrongly deducted, into my account without further delay.

Thanking you in anticipation of your prompt action in this regard.

Niharika birkett

I dr. Priyanka raj travelled in train number 12192 shridham express on 9th june from jbp to nzm with pnr no. [protected] with my daughter. The couch attendent of my bogie before shri. Sashi dayal was very rude in behavior and misbehaved with me on asking to be polite he threatened of dire consequences and said make my complaint where ever you want i don't care. Is there any system in the railway to train such kind of people that how to behave with passengers or usually these people misbehaves travelling single female passengers or without male partners. My this experience is very sad and tarnishes the image of indian railway in my mind. I hope some kind of action will be taken against him and the applicant will be informed.

I was trying to book a retiring room in chennai. Even though the check-in and check out date was given as 15/6 2018 to 16/6/2018, below in the selection list the dates are showing as 7/7/2018 to 8/7/2018.

To understand this tried calling in toll free. Even after waiting for a long time, when the staff answered the call, they just disconnected before hearing my request completely.

Today i was trying to book a tatkal ticket, but my session got log out even though my session was in use and it was not login more than 2 mins. It was not idle. As per irctc, if session is idle for 3 or more mins, then session expires.. Why is this happening. Is it that someone is hacking the irctc account and disconnect the active user sessions? Can you please check the security of the irctc. I can't even book the ticket and nowadays its difficult to book the tatkal ticket due to server busy. I don't understand how the agents are able to book the confirmed tatkal tickets.

Sir,
I am Dhaneesh. I paid Rs 1350 to IRCTC for booking train ticket through PhonePe. IRCTC have not received the payment.

TXN id P1806070815436265965527.

My SBI account is debited INR 1350.0 on Date[protected]:15:56 AM by UPI Ref No[protected]

Plese do the needful

Dhaneesh
[protected]
dhaneesh.[protected]@gmail.com

Amount deducted but r-wallet not credited
Amount deducted but r-wallet not credited

Dear team,
I have recheraged r-wallet for rs. 100 inr on 08/06/2018 at 10.55 p. M. Amount deducted from my bank a/c but r-wallet not credited.
I have contacted to my sources of payment bank they replied as your transaction of rs. 100.00/- was successful

Details are as follows:
Utr : #
Payment description: [protected]@icici
Mobile number registered on uts: [protected]
Transaction date:[protected].
Amount: rs. 100.00 inr

But my r – wallet not credited.
The uts app does not show r-wallet balance, i check r-wallet also but the balance is still zero and not reflecting.
Please look into it & let me know the process for refund. There no option in uts app for refund or check.

Thanks, ®ards
Somesh nolkha
[protected]
E-mail: [protected]@gmail.com

Sir, my wife with our 2.5 yr kid was travelling from raipur to howrah yesterday 07/06/2018 in a1 coach seat no. 2 pnr no. [protected] by aczad hind express (12129). The coach was in bad condition. The toilets were not clean. The pillow covers and bed covers were not fresh. Overall it was a disastrous experience for them. For the very first time we faced the third class facility by paying for the 2 tier ac. The coach was put in the last, with no charging points, no cleaning, no facilities. It was the worst experience.

My user id of irctc a/c - nasirtumpa.
My email id - [protected]@gmail.com
Date of journey - 02/06/2018.
Date of transaction - 01/06/2018.
First time payment was sucessful but irctc app shows bank error & debit my money 95/-
My transaction id[protected]
& pos - irctc85505.
Second time also money deduct but tickit not generate & error message is bank not responding.
Transaction id - irctc txn#[protected].
Pos - irctc85505.
My total money deduct = (95+ 95) = 190/-
Please refund my money as soon as possible.
Thanks.

I have booked e - ticket through irctc on 28/02/2018, pnr no. [protected], amount is 8535/- then my e-ticket was not confirmed and final chart prepared and irctc refund only 8340/- what is reason behind less refund and e-ticketing was cancelled automatically what charged taken from me but e-ticketing is not cancelled after preparing of a final chart of railway

महोदय कल मैंने न्यू दिल्ली से नागपुर यात्रा की तिथि 30 जून 2018 हैं
टिकट आप के clear trip से बुक किया जिसके 2701/रूपये मेरे एकाउंट से
कट चुके हैं लेकिन मुझे टिकट के बारे में न कोई मेल और ना कोई मेसेज आया
दूसरा टिकट कल मैंने रुड़की से न्यू दिल्ली
तक की यात्रा जिसकी तिथि 30 जून 2018 हैं टिकट आप के clear से
बुक किया जिसके 469/रूपये मेरे एकाउंट से कट चुके हैं लेकिन मुझे टिकट के
बारे में न कोई मेल और ना कोई मेसेज आया
आप से निवेदन हैं कि मुझे पी.एन.आर. नंबर और मेरे टिकट का विवरण देने का कष्ट करे
राजेश पालीवाल