Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had two failed transaction with irctc where the amount has been deducted from my account but ticket not booked on 16 may 2018. But till now i have not received any information for the refund. Below are the information about failed transaction. I request you to initiate the refund process.

Booking user id : ms10chavan
Transaction date : 16 may 2018
Booking date : 14 sep 2018
Train name : kyn to rn mngla...

Dear sir, I am Siddaling Kattimani.
I cancelled my train ticket on 27.04.2018 containing PNR no. [protected] but still refund amount not credited to my SBI account.
In irctc website it's showing that refunded but in account it's not credited.
Kindly do credit in account as early as possible.
Kindly replay me at [protected]@yahoo.com
Sir I'm urgently need amount so
Please credit...

Hi sir,

I have forgotten my irctc user id that is linked to my email id: [protected]@gmail.com

I tried creating new user id but it is not allowing me to do so saying that email and phone number already exists.

I have used my user id very long back. So i am unable to remember my user id. Your help is greatly appreciated.

Could you please send my user id to my email as soon...

Dear sir/madam,

The website is not sending mobile verification code on my mobile. And, therefore i am not able to log-in into the irctc website when i am trying to book the railway ticket.
How ever when i am trying to book air ticket with some user id and password it’s working absolutely fine.

Kindly check and resolve as soon as possible, as i have to take printouts of my booked tickets and make another...

I have booked a tatkal ticket from madurai to chennai on 18th march. While booking amount got deducted from my bank account, but ticket is not generated. I have immediately informed irctc customer care and sent mail to [protected]@irctc, and attached my bank statement copy, and all the details. I am following for past 2 months no response from irctc. Every time when i call they are telling to send mail, till now i have sent more than 15 emails....

I did online reservation in irctc and paid money through paytm wallet, the amount has been deducted and ticket is not confirmed. But i did not get the money back. I complained to paytm customer care and they say that, it is not their fault.

I tried my best, but im afraid that my 1782rs. Will be lost. Please do kindly check out the details and refund my money back. I don't know how to contact with irctc....

I tried to book tickets on may 11, 2018 from nzm to pune in train number 12494.
I booked the tickets two times and it failed both of the times with deduction of rs 2925 from my account.
Transaction id: [protected]
2nd transaction id: [protected]

Its been more than a week and the amount has not been refunded.
Look into the matter quickly as 6000 rs is not a small amount.
I'm very...

I was trying to book a Railway ticket on 5/19/18 using my CITI Bank debit card, but I was not successful 3 times, and all those 3 transactions were declined. However, The amount got deducted from the my CITI bank account. Received messages from the IRCTC that the amount would be refunded as the ticket was not booked.
After that I checked my account there was a reduction of RS. 10, 140.
I am trying to calling IRCTC helpline number...

Dear sir/mam,

I am continuously mailing at [protected]@irctc.co.in but this mail id is not able to generate ticket id for my complaint. I contacted irctc customer care they ask me to change my email id and activate the same with OTP, i did the same and mailed you with my fresh mail id but then also your system is not generating an ticket id..due to this non generation of ticket id i am not able to get my refund amount which is pending...

Transaction no-[protected]
Date of booking-2/5/18
From-chappra to indore
Bank name - hdfc
Dateof journey-16/5/17
User id - sumsin
Ticket was not booked but money was deducted from my account. Irctc is not giving refund of my deducted money despite my emails to them. Instead they are giving several excuses. Its been almost 20 days and irctc is giving lame excuses. Hence i request you to initiate...

I haven't got any refund till now i want my refund. But in in irctc site it is showing that my refund is added to account. I also called to irctc compain number but there is no response.
The ticket related and cancellation related information is given below.
Pnr number: [protected]
Transaction id:[protected]
Refund id:[protected]
Cancellation id:[protected]
Please help me to get my refund...

My pnr tickets cancelled but i don't get my money to my bank credited. Kindly provide the amount into my bank immediately as it is already very delayed. Pnr numbers are [protected] & [protected]. It was booked online irctc website and moreover on website it is showing that it refunded but it doesn't reflect in my account. Kindly look into the matter. It is first experience with irctc that amount not come to account till 10 days passed....

I am travel on 21/5/2018 thane to kankawali in 12051 janshtabdi express. I told ticket counter for give me 12051 janshtabdi express ticket from thane to chiplun he give me normal express ticket. I have chiplun to kankawali confirm ticket. I am travel with this and tt check out the ticket and fine me with 305/- for without ticket.in this whose fault.
Sir if i told he to give janshtabdi express ticket then how will he give me normal...

Hi team,

I have booked a ticket on 12 april 2018 with irctc app, while payment it got failed 2 times with different payment options finally it got booked at 3rd attempt.

But i got only one refund the other one is pending not yet received, please check and do the needful asap

Date: 12/4/2018
Trns date:12/4/2018
Vin/raz*razorpa/[protected]/0 770

Thanks...

Pnr - [protected]
Phone no-[protected]
Transaction id -[protected]

Refund not received even after doing all the procedure told by irctc customer help line (Mailing with passbook pdf) and its been15 days since complain and now irctc customer executive saying they can't do anything regarding this and they are saying to file *tdr* which is not possible in my case, refund amount is 3270 rupees.

So...

I booked two tickets from gaya jn to new delhi, in rajdhani express and payment was done through paytm which shows payment was successful. But in fact tickets could not be booked. When i click on my 'last transaction' it shows 'pending from bank end' but when i go to tag 'failed transaction' it shows 'failed'. Now problem is only two tickets are left and i am in a fix that when it is surely failed or the status can turn in to 'successful'....

We have strongly disagree of your seat allocation technique. We have faced problem of your seat allocation technique. First two passenger have allocated seat in s6 and last one female passenger have allocated seat in s3. Due to this we faced problem.
I request you to solve this type o[censored]nfair seat allocation technique. And we hope next time not faced this type issue.
Pnr no: [protected]...

As on 2 january 2018 pnr [protected] train no12427 pritu singh not travel only rajjan singh travel because train is late for 40 hours and am file the tdr against pritu singh am following the case from january on words first they said refund will initiate in 90 days then said mail on irctc now they said no money is refunded [protected]i call alot of time in this customer care no but always they said service issues call after 2 hours and then...

Hello irctc,
I booked a ticket from irctc rs.240, paid through paytm wallet but ticket not booked and same amount has been deducted from my paytm wallet..
Booking transaction id : [protected]
Showing_ pending from the bank end _
Irctc customer care service isn't convenient, there employees not corporative
And suggesting use paytm customer service and same response from them as well..
Paytm...

I was traveling from mumbai to howrah by howrah mail superfast express (12809), i ordered regular veg meal for lunch but was shocked that i was charged rs90 but according to irctc food catering chart it's only cost rs50. Even after getting the meal curd and water bottle was missing and they didn't even provide. The quality of food was pathetic and tasteless. Standard of rice was very bad looks like 3rd class quality. Even though they provide...