Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Such a non-sense site i have ever met so far. The new website is worse than the old one. If my required condition is not met for booking ticket - like preferred seats or berth, then why it is getting redirected to transaction page and debiting amount from my bank account. This i tried for more than 6 time today and found it to be so much non-sense and at the end only my time and money has got wasted, without booking tickets. It gets logged out without saying unsuccessful message.

The customer care number is even worse. Preferred language is english but people who ask pick up asks us to speak hindi. When i preferred english they hold the phone for few minutes and only disconnect after that.

Such an bad experience.

The site is very poor and does not function up to the expectation. It has not been checked before launching. Last night i tried to register my aadhaar card and it sent me an otp, but typing that otp showed an error message - which is a programming error. Very poor site. I felt that the older one was much easier than the new one.

The mobile version of the site is even worse. Every time i click the login icon it asks for registration.

I have registered a ticket from beawar to jaipur of 3rd june 2018 journey, but due to some condition train divereted from jodhpur to other route so i could not catch the train because it is from jaipur and my route train not run. I filed tdr on webiste on 3rd june 2018 and its 15 days only showing cr registered i have not received my refund with service tax. My pnr no. Is [protected] and transaction id is [protected].

The newly launched irctc website https://www.irctc.co.in/nget is not loading in internet explorer version 11 and less.

There is an error which occurs only in ie browser:

Script438: object doesn't support property or method 'fill'.
File: main. Bb626e3237ebfb10c729. Js, line: 1, column: 133003

Need to change the array. Fill () method with another code for filling the element in the array at the last index.

My name is balveen singh
Email id: [protected]@gmail.com
Mobile no : [protected]

We have booked our ticket from my app on 17, june 2018

From sbc to nzm in rajadhani exp to travel on 27 june 2018.

Trans. I. D - [protected]

Reason for transaction failure shown was - no response from bank.

However our bank confirms they have transferred the money wide their bill no.[protected].

Kindly check and credit the money back in to my account as soon as possible.

My mobile no - [protected]

Thanks in advance,

Srinivasan sekar

Complaint for updating email id and aadhar in my profile of irctc
I am unable to do it online.

User name - bijay_jain
My mobile no [protected]

Old email id [protected]@yahoo.co.in

I am unable to update my email id and aadhar in profile.
New email id is
[protected]@gmail.com

Also please update my aadhar no[protected]

My name and address
Bijay kumar jain
302 prabhavathi avenue, plot no 38 gautami enclave kondapur hyderabad 500084

I am unable to book eticket through the websites. Whenever i am clicking the book now option it redirects to the right page but in that page whenever i am going to fill up the passenger details, it will stop working. This is really a big problem. Our govt should take necessary steps to fix this problem as soon as possible, because everyone are not available to go to railway counter and book the ticket.

My father was not supposed to travel as the train was late so i filed tdr but later i found that he has travelled so wanted to cancel tdr but could not do so as no option was available.

I did not find an option to cancel filed tdr online. Therefore please cancel it

Pnr number : [protected]transaction id : [protected]
Train name : gangasatluj exptrain no.: 13308
Jaunpur jn (Jnu) dhanbad jn (Dhn) tdr filing date : 17-jun-2018 22:08:53 hrs

Date 17-06-18
Train: pearl city from tuticorin to chennai.
Compartment: s2, time : 10.30pm.

I am a woman (Teenager) allocated in rac with a man in the same rac no. I asked the ticket checker to please change my rac seat near a woman as i was not comfortable near a gent and my seat was near the bathroom and many waiting list people (All men) where crowded nearby and i was the only woman. The ticket collector did not ask the waiting list people to get down and when i requested him to please check to change my place near a woman (I did not request a sleeper place, just for exchange near a woman) he shouted at me violently, i cried but he kept on harassing. I did not feel safe the whole journey.
I please ask the management to look into this. I hope no woman will face such harassment and fear while travelling.

Last wednesday (13.06.18), i made irctc mobile app payment through paytm wallet. On that time, i have low balance in my paytm wallet. So, added money to wallet through axis bank account. Once, i added money to paytm wallet. Amount was debited from my axis bank account. But, no money added to my paytm wallet or no transaction happen in paytm. I made complaint with axis bank branch and they said in 24hrs bank reverse the amount. But till now, 4 days now no amount reversed.

Sir i want to say that i'm going to take a water (1 l) but i received only 700 ml water in basti and gonda railway station.
Irctc water point many times not providing quality water in gonda jn, but i received quality water of irctc water point in katni jn...????.??
So i want quality and standard water in all up irctc water point
Necessary action please....

Dear team,
1380 rs deducted from my account by razorpay for irctc ticket booking but amount not deposited in irctc account hence booking failed.. Because of your wrost service...

Without wasting the time payback my money which you kept in your pocket.

All required details are mentioned below with snaps...

Date and time of booking :17/06/18 11.02 hrs
1380 paid through bhim upi (Phonepe)

I have booked a wait list ticket on 4.3.2018 from borivali to ratangarh under pnr no. [protected] for train no. 19027 tomorrow is the travel day i. E.16.06.2018. But the ticket is still same wait listed 4th & 5th. My brother also booked on 12.05.2018 for same train ; class & date under pnr no. [protected]. He got confirmed ticket. Why my ticket is not confirmed by your irctc system.

Dear sir

In spite of repeated follow up with [protected]@irctc.co.in they are not refunding my money for the failed transactions [protected] & [protected]. I have been following the below thread since may 7th, where they asked me to give the statement details. I have furnished everything and also gave them the confirmation number from the bank, which is a confirmation that money is debited towards irctc. But till date even after 10 follow up mails i am not getting any response. Every time i send a mail i get only the complaint numbers (Auto mailer) but no response. So far complaint no.83008, 96089, 145250 have been issued, but no response. I fear weather refund will come or not. Total amount is 1132.92 + 2286.26=3419.18 needs to be refunded. See below the last mail i sent to irctc after they asked me to send the statement details. After that i followed up over 10 emails but no response. Please help recover my money

Please find the statement downloaded in pdf formation from 27th march to till date. Where you can see the amounts debited on 27th march and 7th april and no credit has come. I have already given you the reference transaction in irctc website where it is reflecting as failed transaction, which means the tickets are not booked.

Further more i also logged a compliant with bank just to verify if the amount is debited, they gave me 2 confirmation ids which they said is a confirmation that money is transferred to the transaction. Also according to them this transaction is successful and amount has gone to irctc

The confirmation id given by the bank for both the transactions are as follows

1) 27th march dated transaction - [protected]
2) 7th march dated transaction  - [protected]Â

Sir, i was trying to book ticket from margao goa to pune on 25 feb 18 but transaction failed and shown in irtc failed transaction but money automatically refund, but even i m trying but rs 464.66
Not received. I m senior citizen, i m alone.
And where to follow for it, can't understand. If possible see.
Thank. Chandrashekhar. [protected]@gmail.com
[protected]
Pune

I booked a1 coach 2 tier but toilet is not clean one side tap is broken and another side no water, if 2 tier is in this condition what about sleeper? Very poor maintenance, attender is not responding properly, toilet dustbin also not cleaned but we paying more money for this class whats the use? Plz take action and do it proper, toilet cleaning is very important otherwise how we travel again in this kind of train.

Dear sir/madam,
This compliant is with reference to one of the rules that is being followed in irctc for the waiting list category of e-tickets.

My pnr was [protected] for 3 passengers, i got one confirmed seat and 2 waitlised after chart preparation. Since the person could not travel alone, i had filed tdr for the confirmed ticket. However i didnt get the refund for the waitlisted ticket, i have not filed tdr for waitlisted ticket thinking that irctc automatically refund the amount of waitlisted tickets after deducting the clerical charges.
Please let me know the refund status

I am used to book my train tickets thro"irctc web site for many years. If i want to cancel my e-ticket there was no problem previously. But since two days i have not able to find booked ticket history to cancel my e-ticket throught irctc website. Irctc web site doesn"t show the my transactions or booked ticked history. Kindly resolve my problem of cancelling of the e-ticket immediately.

Rollout of new irctc ticket booking site is pathetic tried booking in tatkal quota for 3 times every time money got deducted but ticket was not booked, 13000 is deducted from the bank but ticket was not booked, i know it will be reverted back to the account but there is highly inconvenience caused due to this. The errors on the site are absurd like captcha code is not correct for every time i am entering the valid and correct captcha code, selecting the train and click on book notification shows site is down / unreachable, session getting timed out, page getting expired a lot of bugs in the site and very pathetic experience.

Railways is calling this as nget "next generation ticketing system" but literally it is third class experience and the older site was very good and efficient system...

Railways is just sucking the passengers...

After logged in, i checked the preferred bank details then after i logged out but the 'preferred bank details' stills remains on the page. Please see the attached image.

Another incident, while booking tatkal ticket, it was showing that 50 is available then after booking i get 'waiting list 12' after that when i check the availability status the app displays '20' still available. If 20 available after booking the ticket then how come i get waiting list?? Serious flaw with the booking system.

Another incident, while booking the transaction failed because "booking not allowed" error, money deducted by my account is 3063 while refunded amount is 3000. Why i pay service charge in case of failed transaction

Hi sir/madam,

I beg to say that my ticket was from bmki to anvt on 16/06/2018 in train no. 12557, saptkranti express and pnr is [protected], transaction id is [protected]. Ticket fair was 1290 and after cancellation refund amount has shown 1225 and deduction was of rs 65. But i got very less amount. Please check this on urgent basis.

Thanks and regards
Puja