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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Mar 21, 2026

Complaints 10879

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1838

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9041

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 146

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Hi,

Booked ticket on irctc using razor pay amount debited inr 1530 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to sya anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The messagew recived from my bank as below:

Dear customer, you have paid rs. 1530.00 using paytm rupay debit card at irctc paytm mumbai mhin on[protected] at 17:58:32. Updated balance: 892.88.
In case o[censored]nauthorized use, block your card immediately.
Queries? Write to us at http://m.p-y.tm/care

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A

Arka Giri

from Manuguru, Telangana

May 23, 2018

I did my transaction on 4th may to book a ticket but that transaction fail and the money has been debited from my account. Till now i did not receive my money back.
Please check and update me.

Regards
Arka giri
[protected]

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Address: Cuddalore, Tamil Nadu, 608002

Website: Irctc

I cant understand why the tt of this train are behaving with the passenger so rudely
. I m travelling from rameswaram to chidambaram. Unfortunately my tickect got on waiting. As i took the tickets from counter i can travel in train. I said the same thing to tt but he said u go and seat down u are not allowed here. Seriously if you cant help someone please dont offened like this to someone
Govt. Should take some serious action towards this kind of antisocial activities

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M

mathanips

from Chennai, Tamil Nadu

May 23, 2018

Respected sir,
i can't understanding the details .plz onether way of refunded possibility of my bank account.plz help

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I had two failed transaction with irctc where the amount has been deducted from my account but ticket not booked on 16 may 2018. But till now i have not received any information for the refund. Below are the information about failed transaction. I request you to initiate the refund process.

Booking user id : ms10chavan
Transaction date : 16 may 2018
Booking date : 14 sep 2018
Train name : kyn to rn mngla lksdp exp (12618)
Failed transaction id :[protected]

Amonu deducted : 1400

I request you to initiate the refund process as soon as possible.

Thanks

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Dear sir, I am Siddaling Kattimani.
I cancelled my train ticket on 27.04.2018 containing PNR no. [protected] but still refund amount not credited to my SBI account.
In irctc website it's showing that refunded but in account it's not credited.
Kindly do credit in account as early as possible.
Kindly replay me at [protected]@yahoo.com
Sir I'm urgently need amount so
Please credit my refund amount very soon sir.
So I waiting for your credit to my bank account.
Here I'm attaching the bank updated bank statement that showing that no credit from IRCTC.

Regards,

Siddaling Kattimani.
Kalaburagi-Karnataka
[protected].

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Hi sir,

I have forgotten my irctc user id that is linked to my email id: [protected]@gmail.com

I tried creating new user id but it is not allowing me to do so saying that email and phone number already exists.

I have used my user id very long back. So i am unable to remember my user id. Your help is greatly appreciated.

Could you please send my user id to my email as soon as possible.

Thanks,
Vamsi priya.

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Address: Mumbai City, Maharashtra, 400074

Dear sir/madam,

The website is not sending mobile verification code on my mobile. And, therefore i am not able to log-in into the irctc website when i am trying to book the railway ticket.
How ever when i am trying to book air ticket with some user id and password itâ€™s working absolutely fine.

Kindly check and resolve as soon as possible, as i have to take printouts of my booked tickets and make another online booking.

Thanks & regards,
Ram upadhyay

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Address: Chennai, Tamil Nadu, 600091

Website: WWW.IRCTC.CO.IN

I have booked a tatkal ticket from madurai to chennai on 18th march. While booking amount got deducted from my bank account, but ticket is not generated. I have immediately informed irctc customer care and sent mail to [protected]@irctc, and attached my bank statement copy, and all the details. I am following for past 2 months no response from irctc. Every time when i call they are telling to send mail, till now i have sent more than 15 emails. My user id marirs_85, ticket id:assigned ticket id [irctc #8655110], your email has been assigned ticket id:-185950

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 24, 2018

Updated by sri85 Still no response from IRCTC, some one help me to get back my money. Unnecessary IRCTC is looting my money

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Address: Guntur, Andhra Pradesh, 522601

Website: Irctc.co.in

I did online reservation in irctc and paid money through paytm wallet, the amount has been deducted and ticket is not confirmed. But i did not get the money back. I complained to paytm customer care and they say that, it is not their fault.

I tried my best, but im afraid that my 1782rs. Will be lost. Please do kindly check out the details and refund my money back. I don't know how to contact with irctc.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Shreya Kashyap

from Samastipur, Bihar

May 22, 2018

I am unable to change the email id for username arun01013. I have not been to verify my email id either. The screen keeps skipping. Please update the email id to [protected]@gmail.com .

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I tried to book tickets on may 11, 2018 from nzm to pune in train number 12494.
I booked the tickets two times and it failed both of the times with deduction of rs 2925 from my account.
Transaction id: [protected]
2nd transaction id: [protected]

Its been more than a week and the amount has not been refunded.
Look into the matter quickly as 6000 rs is not a small amount.
I'm very disappointed with the services provided by the irctc website.
I'm not likely to book any more tickets through the website.

I want my money refunded as quickly as possible so that i can carry on with my daily work without any tension of this meaningless problem.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

Anil Mangalath

from Badagara, Kerala

May 22, 2018

I booked a AC room at Kottayam through online.
But the counter staff told that the rooms are used with pesticides to prevent 'mootta'
so only get non AC room

The room and toilet are very bad condition

Behind the pillow we can see a under garment of somebody
It's horrible

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Website: IRCTC online ticket reservation link

I was trying to book a Railway ticket on 5/19/18 using my CITI Bank debit card, but I was not successful 3 times, and all those 3 transactions were declined. However, The amount got deducted from the my CITI bank account. Received messages from the IRCTC that the amount would be refunded as the ticket was not booked.
After that I checked my account there was a reduction of RS. 10, 140.
I am trying to calling IRCTC helpline number but there is no response.
what should I do?
Please help me.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Dear sir/mam,

I am continuously mailing at [protected]@irctc.co.in but this mail id is not able to generate ticket id for my complaint. I contacted irctc customer care they ask me to change my email id and activate the same with OTP, i did the same and mailed you with my fresh mail id but then also your system is not generating an ticket id..due to this non generation of ticket id i am not able to get my refund amount which is pending from 11 days.

Kindly look into the matter.

Pnr no.[protected]
Pnr no. [protected]

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Address: Dhar, Madhya Pradesh, 454775

Website: www.irctc.co.in

Transaction no-[protected]
Date of booking-2/5/18
From-chappra to indore
Bank name - hdfc
Dateof journey-16/5/17
User id - sumsin
Ticket was not booked but money was deducted from my account. Irctc is not giving refund of my deducted money despite my emails to them. Instead they are giving several excuses. Its been almost 20 days and irctc is giving lame excuses. Hence i request you to initiate my refund as soon as possible.
Regards
Sumit singh

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Sajeev NS

from Tosham, Haryana

May 21, 2018

Sir,
Ihave cancelled my ticket PNR [protected] on 30 Apr 2018.I received irctc mail on 3 May that Rs 5805 refunded to my account. Til date I did not received the amount and e mail to [protected]@ irctc.co.in not answering and customer care tells unabe to chek due to technical problems.
Please do the needful.
Thinking you
Sajeev MS

D

dmmehar

from Mumbai, Maharashtra

May 21, 2018

I am trying to renew my IRCTC Ewallet which expired on 10 th May 2018 for last fifteen days But account is not renewed .please renew my account

A

amjadshaikh45

from Solapur, Maharashtra

May 21, 2018

I paid 120rs from Upi to [protected]@axisbank payment succesful but ticket not booked and status show that pending from bank end . Please refund my money.
Your VPA protected @ybl linked to your a/c no. XXXXXX0429 is debited for Rs. 120.0 and credited to VPA [protected]@axisbank UPI Ref no. Protected

B

Barun Kumar Bhattacharyya

from Kharagpur, West Bengal

May 21, 2018

I booked a Tatkal ticket on line on 06/05/18, with PNR no [protected] via payment gateway PAYTM. Due to some system fault I paid thrice for the same ticket of amount RS 1080/. Till date I have not received any refund. Please refund me the balance of RS 2160/ at the earliest.

P

Pritha New Delhi

from Nawada, Bihar

May 22, 2018

Sir/Madam,
I Pritha Pandit booked a ticket on 23 March, 2018 April, PNR No .[[protected]], date of journey 10 Apr, 2018, due the some reason I cancelled the ticket on 04 Apr, 2018 cancellation id : [protected], but I did not get my refund amount still now. Please refund my amount as soon as possible.

K

Kumaar05

from Thiruvananthapuram, Kerala

May 22, 2018

This is the second time am facing this problem. When â‚¹10 coin is given the vendors do not accept it.A few months back I wrote a complaint in the complaint book but I feel the matter was not looked into. As â‚¹10/- coin is still valid by govt.of India please give necessary instruction to Pantry staff and vendors to accept the same at the earliest.

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Address: Indore, Madhya Pradesh, 452001

Website: www.irctc.co.in

I haven't got any refund till now i want my refund. But in in irctc site it is showing that my refund is added to account. I also called to irctc compain number but there is no response.
The ticket related and cancellation related information is given below.
Pnr number: [protected]
Transaction id:[protected]
Refund id:[protected]
Cancellation id:[protected]
Please help me to get my refund back as soon as possible,

May 22, 2018

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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N

nareshchau

from Delhi, Delhi

May 21, 2018

I had booked ticket on 06th May 2018 but it got failed and money got deducted but ticket not booked.
I have not received my refund money till date.For your references transaction id.-[protected]
Kindly do the needful.

A

akashlal_05

from Patna, Bihar

May 22, 2018

Food is not delivered. The seller called me, but still he not come .hotel eden roc Bhubaneswar.

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Website: www.irctc.co.in

My pnr tickets cancelled but i don't get my money to my bank credited. Kindly provide the amount into my bank immediately as it is already very delayed. Pnr numbers are [protected] & [protected]. It was booked online irctc website and moreover on website it is showing that it refunded but it doesn't reflect in my account. Kindly look into the matter. It is first experience with irctc that amount not come to account till 10 days passed.

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A

araveti sandeep

from Hyderabad, Telangana

May 21, 2018

PNR:[protected], TRN:22691, DOJ:16-05-18, 3A, KZJ-NZM, DP:09:30,
B3 31...no welcome drink. Boarded..
I hv boarded in kazipet its bangalore rajadhani...if available not eligible

A

Akhil8219784806

from Vasai-Virar, Maharashtra

May 21, 2018

My transaction I'd [protected], [protected] and [protected]
Has not been refunded in my account till now.

I cancelled my ticket on 1st may 2018.
It's been so many days till date I have not received any payment.
Please resolve it as soon as possible.

M

mehta3683

from Pune, Maharashtra

May 21, 2018

Dear sir i am travelling in 12129 ajad hind express. When i buy a rail neer 1 ltr water bottle from pantry boy he told me to give 20 rupees. Can u tell me what is the price of 1 ltr rail neer water bottle price. Every passenger bought 20 rupees rail neer water bottle. And 1 cup of tea price of rs 10..

S

Sunjan Sinha

from Samastipur, Bihar

May 21, 2018

Dear Sir

maine irctc se tatanagar to patna ke liye ticket book kiya pr wo comfirm nhi huwa paisa return nhi huwa abhi tak complaine bhi kiya pr abhi tak kuchh jankari nhi di gai ticket ki jankari niche di gai hai
TRANSACTION ID -[protected]
PNR NO-[protected]
BOOKING DATE-27-Apr-2018
JOURNEY DATE-28-Apr-2018

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Address: Jaunpur, Uttar Pradesh, 421503

I am travel on 21/5/2018 thane to kankawali in 12051 janshtabdi express. I told ticket counter for give me 12051 janshtabdi express ticket from thane to chiplun he give me normal express ticket. I have chiplun to kankawali confirm ticket. I am travel with this and tt check out the ticket and fine me with 305/- for without ticket.in this whose fault.
Sir if i told he to give janshtabdi express ticket then how will he give me normal ticket and after he didn't get back. So i have no chance to change it. Tt also not shown any interest towards this.

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Sushil Lalita Manikrao Halde

from Nagpur, Maharashtra

May 21, 2018

I am not getting my refunded amount from zaakpay payment gateway.Amount is refunded from the IRCTC app
Refund Transaction ID: [protected]

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Address: 560103

Website: www.irctc.co.in/eticketing

Hi team,

I have booked a ticket on 12 april 2018 with irctc app, while payment it got failed 2 times with different payment options finally it got booked at 3rd attempt.

But i got only one refund the other one is pending not yet received, please check and do the needful asap

Date: 12/4/2018
Trns date:12/4/2018
Vin/raz*razorpa/[protected]/0 770

Thanks

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 21, 2018

Updated by VilasM Sent multiple email to IRCTC help desk with complaint Ticket Id:-165916
but no response pls check

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L

Laxmikant Bhosikar

from Yaval, Maharashtra

May 21, 2018

Booked a ticket payment is done but yet confirmation is not received..
Status is showing that pending from bank end..
Bank officials told to contact you people..

Very annoying service

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Address: Ghaziabad, Uttar Pradesh, 201002

Website: www.irctc.co.in/eticketing/loginHome.jsf

Pnr - [protected]
Phone no-[protected]
Transaction id -[protected]

Refund not received even after doing all the procedure told by irctc customer help line (Mailing with passbook pdf) and its been15 days since complain and now irctc customer executive saying they can't do anything regarding this and they are saying to file *tdr* which is not possible in my case, refund amount is 3270 rupees.

So i request the concerned authority to look into my matter

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Address: Fazilka, Punjab, 152116

I booked two tickets from gaya jn to new delhi, in rajdhani express and payment was done through paytm which shows payment was successful. But in fact tickets could not be booked. When i click on my 'last transaction' it shows 'pending from bank end' but when i go to tag 'failed transaction' it shows 'failed'. Now problem is only two tickets are left and i am in a fix that when it is surely failed or the status can turn in to 'successful'. Should i book tickets afresh or should i wait for final status of previous booking. My transaction no. Was [protected] and amount was rs. 7420/-, date of booking 20.05.2018

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We have strongly disagree of your seat allocation technique. We have faced problem of your seat allocation technique. First two passenger have allocated seat in s6 and last one female passenger have allocated seat in s3. Due to this we faced problem.
I request you to solve this type o[censored]nfair seat allocation technique. And we hope next time not faced this type issue.
Pnr no: [protected]

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As on 2 january 2018 pnr [protected] train no12427 pritu singh not travel only rajjan singh travel because train is late for 40 hours and am file the tdr against pritu singh am following the case from january on words first they said refund will initiate in 90 days then said mail on irctc now they said no money is refunded [protected]i call alot of time in this customer care no but always they said service issues call after 2 hours and then disconnect the call i need my money back.

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