Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated Mar 19, 2024
Complaints 10790
Resolved
1834
Unresolved
8956
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 146

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
arun653
from Kolkata, West Bengal
Report
Copy

less amount refunded in auto cancel wl e-tickets

Reference to irctc complaint ids : 8439546 and 172739

I booked two tickets last days (17-mar-2018) having pnr number [protected] and [protected].
The charges for these tickets were 190/- per ticket. And those were in waiting list status.
As we know, if these ticket were not confirmed by indian railways after charting, the e-ticket having wl status is considered as invalid tickets and these are auto-canceled br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sudarshan Anand
from Lalgudi, Tamil Nadu
Report
Copy

online ticket transaction failed

Website:irctc

On 8th may'18 i tried booking an online ticket through the official irctc android app (User id - vasu10j). Although the balance got deducted from my account but i didnt get any booking. Again i tried and got my booking done but i have not got any message regarding that refund amount.in my bank statement it shows that the amount has been debited for irctc....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mala Rakesh Kumar
from Jodhpur, Rajasthan
Report
Copy

I book 2 tkt but tkt is not book payment is debited my account

Address:301004
Website:Www.irctc.com

Here is the SMS received from irctc and my ac debit a amount of 770 and ticket is not book Thank you for using your SBI Debit Card 606XX6430 for a purchase worth Rs770.0 on POS SBIRCTC at IRCTC txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
Cholapandian Manickam
from Chennai, Tamil Nadu
Report
Copy

no drinking water at trichy station

Yesterday (08/05/2018) i travelled by chennai express from rameswaram to chennai in ac 3tier birth no.25, 26. There was no water in trichy station available to drink not even stall available to buy water bottle. When i asked for water from tea seller he said this is the state of affairs since many days.in case of any emergency for any patient travelling in train what will be his postion without water. I was running from one end of platform...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
ankita pillai
from Pune, Maharashtra
Report
Copy

refund yet not received

Address:Pune, Maharashtra, 411045

I boked and ticket last year which i cancelled it also. Received a cancellation mail regarding the same. The total amount was rs.1890.
But till now i have not received the refund amount. When talked to the customer care, they asked me to wait. This issue is of 10th nov, 2017. Till now i haven't received the amount and the customer care is not answering....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:560037

I booked this ticket before 3 months, so if i am trying to cancel this ticket in the irctc site, it is reflecting as "no records found" in the booked ticket history and even if i am putting all details like pnr number, train number, transaction number, it is not reflecting, still showing as "no records found" so i am not able to cancel the ticket. Please guide the next course of action to cancel the ticket...
Helpful
2 other people found this review helpful
2 found this helpful
3 Comments
Report
Copy
D
DEV RAJ PANDEY
from Satrikh, Uttar Pradesh
Report
Copy

no refund in my bank

Dev raj pandey wrote:
hello
i was booked a ticket in pushpak express 3rd ac on booking date was 12 april. And journey date is 23 april but
Due to waiting list the ticket did not confirm and then it automatically cancelled. After the cancellation the deducted amount is not refund in my bank account [protected] which is clearly seen in my bank statement amount of 1507 rupees are not refunded in my bank account. br...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
DEV RAJ PANDEY
from Satrikh, Uttar Pradesh
Report
Copy

no refund amount in my bank account

Hello i am dev raj pandey and i want to complain against the irctc because my cancellation amount did not refund in my bank and i also complaint it in the irctc customer care and e-ticket @ irct.co.in but there have no any response on my mail and phones and now i am helpless so please help me on my problem i am sending all information regarding for this and also sending the bank statement from booking date to today

pnr number...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Suman Ravipati
from Hyderabad, Telangana
Report
Copy

indian railways poor services in train no. 01704 running on 8.5.2018

Address:500044
Website:irctc.co.in

My father name is r. Venkateswarlu, visited jabalpur for some work. He is a heart patient and senior citizen. We booked for a special train (01704) seat no 15 in b1 from jabalpur to hyderabad. Train starting station is jabalpur and suppose to come around 8 pm 8-05-18 came at 2 am 09-05-18. He requested every possible enquiry and no one knows about it. It was expected at 1st platform and inform suddenly announced at 5th platform with a short...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
M
Masineedi Sandeep
from Hyderabad, Telangana
Report
Copy

regarding refund not provided even after 7 business days

I have done transaction to book ticket so i paid up the ticket charges using paytm but the transaction failed and money was deducted. I am providing the transaction details please have the look and do process the refund process the customer care people are full of negligence not even responding and ending the call abruptly in middle.

The transaction was done on 29th april, 2018 and booked using tatkal.
Transaction id...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
My irctc waiting list ticket (Pnr no. [protected]) (Transaction id: [protected]) 2nd ac mahamana express from gaziabad to jaunpur city was cancelled by irctc on 22-oct-2016 due to ticket not confirmed and amount of rs. 3250 (Settlement id: ig0cnybqo9) was supposed to be credited in my sbi bank account: [protected] by 25-oct-2016. The amount is not received yet in my account till date.

My phone: [protected]...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sunil12555
from Mumbai, Maharashtra
Report
Copy

my account deactivated

Address:Thane, Maharashtra, 401208
Website:www.irctc.co.in

My account deactivated. My username sunildsouza125. Complaint id:id:-93185. I sent mail to [protected]@irctc.co.in no response from last 10 days. Then i called to customer care[protected]. They told issue will be resolved in one days. After two days again i called to the customer care they told me some technical issue is going on from last three days. Now three days passed no response from them. Concerned persons kindly resolve this issue....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
ramseshu.cool
from Avinashi, Tamil Nadu
Report
Copy

repeated failed transactions with debited amount not refunded

This better be the last time I am facing this inconvenience.

My username and email ID is below.

USER ID: MSMEGALAI
email Id: [protected]@gmail.com

Transaction ID:
[protected]
[protected]

Out of this two failed transactions, one debited a sum of 331 Rs from my card even though the transaction failed and it is still not refunded.

In the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Dhanbad, Jharkhand

We the passengers of train no 13331 from dhanbad to patna are suffering huge problems during journey by this train. One ac not working and on stoppage that only ac also not working. The train halted more than one hour at barhiya stn. And all the passengers including children and ladies were boiled due to heat at barhiya stn. We lodged complain in complain book with tte on train. The train is intercity express and it takes more than 10 hours...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
komal2016
from Korampallam, Tamil Nadu
Report
Copy

refund amount not credited

I have booked an e ticket on 28/4/2018rain no12632 tirunelveli to tambaram.. I chnaged my tour programe and cancelled the ticket on28/4/2018 the same day... I pay the amount from my iob account.
When i go through irctc web about my refund it shows the refund done on 1/5/2018. But the amount not credited to my bank account
Details...
Cancellation id...[protected]
Date...28/4/2018
Pnr...[protected]br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ambika Khemka
from Mumbai, Maharashtra
Report
Copy

wrongful deduction of amount from account

Address:Mumbai City, Maharashtra, 401101
Website:Irctc.co.in

I had tried booking tickets was wasnt successful due to some error. But the ticket amount was deducted from my account twice after 8 hours o[censored]nsuccessful booking.. The amount of deduction is rs 3180. Need a refund. Have also mailed to [protected]@irctc, but no reply yet. Need a quick redressal.
No ticket booked yet payment deducted twice.
I have attached proofs for better understanding....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anjali Budhani
from Pune, Maharashtra
Report
Copy

bhusaval railway station

The train named LLT Faizabad Express train number being 22103 was scheduled to arrive at bhusawal station at 8.30 pm which was late n was rescheduled to arrive at 21.50 n the same was displayed on platform no.6 and in no time the train came on platform no.4 around 11.15 without the announcement being made. The epic moment is still the train details are displayed on platform no.6. N the announcement was being done for the advertising agencies...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Sir, i tried to book a railway ticket on 16.4.18. As per their specifications i submitted all my data's necessary for booking. My account was debited by rs 190/ but ticket could not be booked due to some technical difficulties at their end. They intimated that the amount will be refunded. But as on 08.05.2018 the amount hasn't been reversed to my account.
Irctc trnx id [protected]
Tnx date 16.04.2018.

With...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
prkumar3
from Agra, Uttar Pradesh
Report
Copy

tdr process - refund full payment urgently

Address:New Delhi, Delhi, 110092

Dear sir/madam, i had booked a ticket from dli to bth journey date 27-apr-2018, but the train got late from more than 20 hours. I had filed the tdr on the same day at 27-apr-2018 11:29:15 hrs. The status of tdr showing tdr repudiate. Please help full refund in my account urgentlly. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. Pnr: [[protected]] transaction id: [[protected]] date of journey:...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
harikaran26
from Mumbai, Maharashtra
Report
Copy

refund of money where bank rejected the payment and debited twice

Transaction date 04/05/2018
(mmdd) 0504
transaction time (hhmmss) 101630
atm wdl seq no[protected] atm id
cg000006

amount debited 735.00

the amount debited rs 735 was debited twice as it showed server error while making payment but a sms came to my mobile that 735 has been debited even ticket was not booked then too.

So i request you sir will make immediate actions...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy