Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I was traveling from mumbai to howrah by howrah mail superfast express (12809), i ordered regular veg meal for lunch but was shocked that i was charged rs90 but according to irctc food catering chart it's only cost rs50. Even after getting the meal curd and water bottle was missing and they didn't even provide. The quality of food was pathetic and tasteless. Standard of rice was very bad looks like 3rd class quality. Even though they provide two types vegetables but chappati were missing too. And after enquiring and showing the irctc menu they said we provide you two types of veggies and lit bit more rice so that adds upto 90 rupees. So plz looks into this case and act on pantry vendors.

Hi irctc,

I have added 2000 amount into my e-wallet, while trying to do tatkal tkt, it was asking me transaction password, some time ago may be i have registered into e-wallet, whose password i have forgetten, when trying to click forgot transaction password from my profile, i am not getting otp to the registered mobile number.

Please help, its been more than 3 weeks,
Santhosh
[protected]@gmail.com

Dear sir,

I booked ticket through irctc on 18.04.18 and transaction got got failed due to some technical glitch.in irctc site it shows that your amount was already refunded in paytmg but paytmg not credit in my account. It is already more than one months is passed.
Refund status as shown on irctc acoount;
Transaction id -[protected]
Transaction date-18-apr-2018
Cancellationid /refundid-[protected]
Transaction type - failed
Trans. Amt (2840.0), refund. Amt (2840.0)
Bank-paytmag
Refund status-amount credited to bank with reference no.[protected]

Dear sir we have booked a tatkal railway ticket through irctc, unfortunately pnr generated with one confirm ticket and other one in wait list. The second pax ticket was not confirmed at the time of chart preparation. Immediately i file tdr (Well before time limit) for full refund under reason for tdr: 'party partially confirmed/wait-listed and all passengers did not travel'. Today i came to know that south central railway repudiate the tdr giving reason that 'more than one reason'. This is totally unfair of indian railway and it is also simply understandable how two person travel a long distance in one ticket in allotted side upper birth. Other details are :
Cancellation id: [protected]
Tdr zone: south central railway (Sc) registration no:[protected]

Please look into this

Hi,
I am trying to cancel my flight ticket for past few days, nobody responds to customer care number and website pops up some useless alert. Can you please get my ticket cancelled. Details mentioned below:
Patna to mumbai (Return journey)
Passenger name : subash sharma
Flight : g8 377
Departs :[protected]:30:00
Arrive :[protected]:50:00
Pnr : y9szkt
Irctc user id : sakon22

Refund yet not credited to bank account although the date of cancellation is29/04.2018, pnr no [protected], date of booking 11/02/2018, date of journey 09/06/2018, transaction id [protected]. &pnr no [protected], date of booking 20/01/2018, date of journey 20/05/2018, transaction id [protected]. My user id in irctc portal is mm741302. I want to get my refund as early as possible. Please take necessary steps to this matter and get back to me providing your service urgently.

Dear sir,
I booked a flight ticket through irctc.com from kolkata to chennai and return for 16th july and 20th july..2018 vide p n r no p6r67j.
My flight has been cancelled. But still refund amount is not revert back to my account. So i request you to please see my complain and return money as soon as possible. Your early action in this regard is highly solicited.

Tarunkumarghosal
Pnr is p6r67j
Flight no g8-605 & 606
Date of booking 19th oct

Pnr:[protected], trn:12859, doj:19-05-18, sl, dr-igp, dp:06:15,
Yogesh, s8 51.

When i boarded this train from dadar, the seats in my coach were all dirty, each one was cleaning and complaining about irctc services. So on behalf of all of them, i am raising this concern.
Please improve your services. Next time before booking, sandly i have to think twice.

Sir my self deepak travelling in rajdhani train no. 12244 all menu has been really change or here only going something wrong.
1.in lunch in place of toor daal they provide black daal and in desert sweet in place of ice cream or gulab jamum they provide one cup of hand made kheer.
2.in evening breakfast in place of providing sohn papdi cup as sweet they provide one sugar candy type one piece, no namkeen provided and hand made tea provided with only one samosa one sandwich,
After asking from catering maneger the told menu has been changed.
As the told his company name is vrindavan caterer and maneger name is mrs. Pradeep singh.
Kindly take necessary and immediate action because service is really very pathetic.
Thank you

I have booked 1 ticket on 04.05.2018 in tatkal through irctc. But the booking status is tqwl/8 and i have cancelled the ticket. Total ticket cost is 2175.00 and total refund amount is 2110.00.
But refund amount is not received in my bank a/c.
Request you to kindly resolve this as soon a possible.

Transaction id : [protected]
Cancellation id:[protected]

Inspite of paying the 2nd AC fare charges the facility and hygienic condition of coach A1 of train no 15065 (Gorakhpur Panvel Exp.)is very pathetic. There is no water supply and cleaning in any toilet since Jhansi.

Even after asking the complaint book from onboard coach TTE and coach tender, they are not providing the same.
Some pics are attached for your perusal and you can imagine the actual scenario of the coach.
It is shameful for IRCTC to maintaing the condition of second AC coach.

I booked four tickets on irctc.co in tickets on 17th may and had to cancel them.
I got a message that the money will be refunded but i still have not got it. The status of refund shows that it is done. The bank name was PAYUMPP.
I need to get refund of Rs. 1200
Attached witb this are the screenshots of the messages i got along with the transaction ID of each done.
Kindly look into the matter and refund the money as soon as possible.
Thanking you
Yours truly
Brighty.

Pnr no. [protected]

Train no. - 12187 jabalpur mumbai garib rath
Boarding station - jabalpur
Reservation / journey upto - mumbai.

Waitlisted window ticket canceled online on 14th may for jabalpur garib rath train.

My younger brother reached prs counter for the refund at 7.50 pm on the same day, 20 mins after the departure of the train.

He was denied refund by saying that no refund is given after departure of the train.

Got a revert of a tweet to drm in this case as "as per rule web cancel ticket will be refunded within 3 hrs after actual departure of train in same location."

If the refund is given even after 3hrs after departure then why we were not given a refund.

We have canceled the ticket more than 4 hours before train departure and reached to collect refund 20 mins after train departure but still, we were denied refund on a canceled waitlisted ticket.

Please register this as my complaint against indian railways.

First of all i have to say that please make your customer care service better... I was trying to call on irctc customer care number they are busy all the time 24 hours... [protected] & [protected] both the number are busy every time...139 are showing technical error. I had cancelled my ticket on 11th may.. But still my payment not credited to my account... How i can contact with the irctc customer care.. This is third time i facing this problem... When will you make it better.. Why are you providing us this type of third class service..

Do we have anyone who understands what I am talking about. I don’t want a link explaining tatkal policies. You can go through it and understand that tatkal ticket can only be booked a day before the travel. I am booking on 18th and I am expecting the ticket issued to be for 19th, NOT 20th

Regards,
Vivek

-----Original Message-----
From: etickets
Sent: Friday, May 18, 2018 10:46 AM
To: Viswanathan, Vivek
Subject: Re: Regarding problem with the Tatkal ticket booked

Dear Customer,

*_Link for Cancellation Charges Details is given Below_*

http://contents.irctc.co.in/en/REFUND%20RULES%20wef%2012-Nov-15.pdf

Thanks & Regards,
Rajesh K Anand
[protected]@irctc.co.in
www.irctc.co.in

Viswanathan, Vivek wrote:



As per tatkal policies, tatkal ticket can be only done a day before.
So if I am booking a tatkal ticket today on 18^th, my travel date is
on 19^th . How come irctc books a ticket for me for 20^th . Please
investigate and refund the amount.



If you have an escalation matrix since I will have to go to consumer
court and cannot suffer for the issues in irctc system.



Regards,

Vivek



*From:* Viswanathan, Vivek
*Sent:* Friday, May 18, 2018 10:33 AM
*To:* etickets
*Subject:* RE: Regarding problem with the Tatkal ticket booked



Dear Sir,



The system has booked my tatkal ticket for a wrong date. Please go
through the facts and the email attached before sending the below
reply. I booked for 19th and got a ticket for 20th.



Regards,

Vivek



-----Original Message-----
From: etickets
Sent: Friday, May 18, 2018 10:29 AM
To: Viswanathan, Vivek
Subject: Re: Regarding problem with the Tatkal ticket booked





Dear Customer,











Kindly note that No refund will be granted on cancellation of
confirmed Tatkal ticket.





We would like to pass one information that if you face any problem in

E-tickets like cancellation & Online **TDR** Filing then you have to

send mail to [protected]@irctc.co.in
from

registered e-mail id and apart from these query **for booking related

general queries like refund, ERS, online booking etc. **please send
mail

to [protected]@irctc.co.in .

We hope from the next time you will follow the same.













Thanks & Regards,

Atul

[protected]@irctc.co.in

www.irctc.co.in







Viswanathan, Vivek wrote:



Hi Sir,







I have booked a tatkal ticket from KSR to CBE selecting 19^th May as

the date of journey. But once the ticket is booked, I can see that
it

is booked for 20^th May. I have lost 2160/- Rs due to this. Please

refund the amount since the issue is with the IRCTC booking site.
When

19^th is selected as the journey date, it should not select 20^th
for

booking.











Regards,



Vivek




[protected]-----


DISCLAIMER


[protected]-----

The information contained in this electronic message (including any
accompanying documents) is solely

intended for the information of the addressee(s) and is proprietary,
confidential or privileged

information. This information should not be reproduced or
redistributed or passed on directly or

indirectly in any form to any other person. If you are not the named
addressee, you are hereby notified

that any disclosure, copying, distribution or taking any action in
reliance on the contents of this e-mail or

any accompanying document is strictly prohibited and is unlawful.
Kindly notify the sender or email to

[protected]@irctc.co.in immediately and destroy
all copies of this e-mail and any attachments there to. Any

views or opinions expressed in this email are solely those of the
sender and may be modified or altered

and may not necessarily reflect the views or policies of IRCTC Ltd. as
an organization. IRCTC or its

directors/employees shall not be liable for any damage whether
direct/indirect, special or

consequential, including loss of revenue or profit that may rise from
or in connection with use of the

information based on this mail.


[protected]-----


WARNING


[protected]-----

This e-mail does not tantamount to spamming. IRCTC accepts no
liability for any damage caused by any

malware transmitted by this email. The recipient should check this
email and any attachments for the

presence of viruses and other malwares. Sender is not responsible for
any damage caused by any virus

or alteration of this email by a third-party or otherwise.

With referrence to pnr number - [protected], i booked ticket from irctc for ambala cant to guwahaty in lohit express, which get cancelled on 4th may 2018 at 13:24:35. And today its 18th may 2018, still not refunded. So here i want to know where is my money? Do irctc really takes this long to refund? Whats the refund process progress? All the irctc customer care number are busy 24×7. Is this how irctc serve customer??? This is how irctc are providing service??

Hi,
I booked a tatkal ticket and since the train was late for more than 9 hours i filed a tdr. Tdr status changed to cr registered but i am still waiting for refund.

Please find the details.

Tdr transactions details

Transaction id: [protected]
Train no./name: 12331/himgiri express
Pnr no 6xx4xx4xx3
Date of journey: 01-may-2018
Date of boarding: 01-may-2018
Date of booking: 30-apr-2018
Quota: tatkal (Tq)
Class: third ac (3a)

Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 01-may-2018 22:20:11 hrs
Tdr status cr registered
Cancellation id: [protected]
Tdr zone: northern railway (Nr)
Registration no:[protected]

Please do the needful.
Ali. [protected]@gmail.com

I had booked a ticket (of Rs 3425) having PNR No: [protected] on Suvidha Train with train number/Name 82642/KCVL GHY SUVIDHA from Kottayam to Guwahati on 21st May 2017.

But the train was delayed by 36hrs. So when I contacted the customer care for cancellation of the ticket, he told me to file TDR, but later I received an email that refund can't be made for Suvidha Train without giving the proper explanation.

Now I want my refund back. Please do the needful as it been one year. I am enclosing the communication made with IRCTC.

My Contact Details:
Uttam Gogoi
Contact No: [protected]/[protected]

I booked a ac 2 sleeper ticket by amritha exp. For journey from trivandrum central to palakkad pnr no.[protected]train no.16343 w/l 13 and 14. Could not cancel it despite several attempts. I want refund to be credited to my bank account. Now that the window of irctc does not open i feel insecure that my fare will be lost. The names of passengers are: ramaswamy thanu 84, mrs. Bala ramaswamy 74

We have purchased 13 bottle of water @20per bottle
In in pawan express (11061) but 1 ltr. Water bottle actual price is printed on
Bottle rs.15/bottle, we told to sales man but he has not given water in printed price
Then we talk to canteen incharge (Mr. Guddu kumar shah) but he has not taken any action so please help me.
Our pnr no. Is.[protected]