Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Refund awaited since 15 days.

Amount - rs. 1325/-
Mode of payment - iob visa debit card
Txn id. - [protected]
Txn date - 15 may 2018
Bank reference id - [protected]
Refund id - [protected]

Account name - sumit kumar
Present contact number - [protected]
Indian overseas bank account number - [protected]
Ifsc code - ioba0006809

I booked a ticket on 27th may for a journey from howrah to kolkata.
While booking i filled up all the details and then navigated to the payment page. The ticket payment was done and money got also deducted from my account and i was redirected to a newpage where i was able to see the ticket. But then i wanted to book the return ticket for which i attempted to go the home page, but i was logged out. When i logged in i was not able to see the ticket anymore. There was no trace of that transaction anywhere in the website. I checked with the irctc customer service but they told they cant help.
I have attached screenshots of the payment that i have made.

I have didnt get refund from last 10 days. When it comes to my account.
Statn basar to aurangabad stn (Ajantha express) on 19/5/18 at 9.34 pm
Still not get benefit. Your call center no. Is always busy when it give proper service to the customer i pay online via debt card is cashless system is fails to help refund what is use of this service on railway.

Tourist train wzbd229 reported 11 hrs late at nasik
My parents omprakash & sunita panpaliya were waiting on station from 5 pm as departure time was 6 pm on 29/05/18. But train reported at 5 am on 30/05/18.
This is was highly inconvenient, unprofessional, unacceptable, terrible and unprofessional after paying for a special train. People book tourist train for a level of comfort and not this kind of pathetic experience. The delay should have been informed to passengers.
Moreover the stay is planned for tirupati but not ticket bookings are made for darshan. There should have been proper arrangement and treatment in case of train delays at pickup railways station for passengers. Food was served in disgraceful manner. Indian railways should learn some customer estacy.
Every passenger traveling on train should be given appropriate compensation for the troubles they faced.

Dear sir
I did not receive money in my account even after 3 weeks of ticket cancellation. I paid money through google tez but their is no refund so far. Pls do the needful.

I got following mail from your side on 7th may 2018:
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 1825.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:05-may-2018
Refund processing date:07-may-2018
Refund amount:1825.0
Refund reference no:rfnd_a8afc3pcgezfxi
Payment option used : google tez

Above mail contains all ticket information. But there is no refund.

I have booked ticket from irctc app for my family where 3 ladies member and a 4 year child present and the journey date is today on 29/05/2018 in kriya yoga express 18615 from howrah to ranchi pnr no.[protected]. But it is very worst painful thing that irctc do not confirme a single seat to all my ladies family member where a sr citizen also present so i expect that this complain shall be taken as a serious complain to the authority of irctc and shall be taken action as early as possible.

SIR,

I have booked 4tickets from IRCTC website through ID Pratik khare.The details of tickets are :
1) from jabalpur to kalupur ( transaction ID[protected])

I cancelled the tickets but didnt receive refund in my SBI bank, now IRCTC refunded the amount to paytm bank instead of my SBI bank through which have booked my tickets.

Please TRANSFER MY AMOUNT TO SBI bank ( source from where payment is deducted).

IRCTC can track the refund amount through this registered mobile no. of IRCTC [[protected]] and IRCTC id Pratik khare

Dear sir,

This is related to above subject matter that i have filed tdr on 28 april 2018 as our train was late for more than 3 hrs and i have not travelled by that train. My pnr no. Was [protected].
I have checked on the link about the status of tdr file which has been sent by irctc care, i am shocked to see that my tdr refund status was repudiated without any valid reason mention. And let me clearly tell you that the train was late that why i have filed tdr. My heard earned money of rs.1510 was not refunded by irctc as i am eligible as per tdr filing rules.

Hi,

I have tried to book tickets but the transaction failed. Transaction id is [protected]. I have written multiple emails to irctc but no concrete responses for last 4 months.
Latest ticket # is 8463279. Earlier and related tickets opened are : #8603627, #8533847

Please give me rs. 6510 back to my account. I am a senior citizen and no income.

I have filed tdr for the train number 13308. I have booked 3rd ac ticket in 13308 for the journey on may 20, 2018 from shg to dhn, but the ac of the coach was not working from the source station (Firojpur cantt) and also train was late by more than 16 hours. So i filed tdr under ac failure and it is showing cr registered in my account, but till yet i did not get refund.

Do transaction 18 may 2018
Reason for tdr: ac failure
Pnr no [protected]
Tdr filing date: 21-may-2018 09:38:16 hrs tdr status cr registered cancellation id: protected
Tdr zone: east central railway (Ec) registration no:[protected]

Respected sir,
On 01.03.2018, i had some failure flight transaction id's, i. E, [protected], [protected], [protected] of irctc e-ticketing. It was a ticket from kolkata to agartala, amounting rs.6, 184/-. After deduction of the same amount from my icici bank account, no information delivered to my e-mail. After several complain and submission of my bank statement on 06.04.2018, i only got false assurance from irctc e - ticketing portal. So, i am complaining in this consumer court.
Secondly, another failure transaction id - [protected] is also not returned to me, amounting rs.1, 654/-, booked on18.05.2018, from agartala to kolkata.

Hi support team,
I have booked a tatkal ticket from koaa
To pnbe for koaa lko special on 05th may'2018 and date of journey was 08th may'2018.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to majumder. [protected]@gmail.com
Ticket details:
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 08-may-2018 21:02:12 hrs
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: northern railway (Nr)
Registration no:[protected]
Warm regards,
Sandip

Respected sir/maam
I had cancelled two tickets i booked on may 17
It's been almost 10 days now and i still have not got a refund of rs 480.
Kindly do the transaction asap.

Transaction id:[protected]
Pnr no.[protected]
Cancellation id:[protected]

Atrached: details of the cancelled ticket.
Thank you for the soon to be done refund.
Yours sincerely,
Brighty.

Sl class compartment is completely outnumbered with more than 200 peoples per bogie. Sl compartment has 72 berths and is reserved. I have booked 23-may-18 journey in train 12835 hatia - yeshwanthpur sf exp boarding from tpty to ypr. Already train ran late by 1:45 min, so we are waiting for the train and attempted boarding upon late arrival only by 23:45. We are shocked to see no one allowed us to get into our s4 compartment, as it was over crowded with unreserved people. With female senior citizen (70yrs age), my wife (34 yrs) and my kid (8 yrs) and luggages, it became nightmare to even enter into the train, as no one gave us way to get in itself. Second shocker came when i saw atleast 4-5 rude peoples already have occupied in each berth of the train, not ready to even occupy our reserved seats. Even efforts by ttr is also of no great use. It was a harrasing experience in spite of reserving tickets 2 month before and not getting our reserved berths for night journey too. Finally we inspite of booking 4 berths travelled in 3 berths; my elderly mom did not even got way to go rest room and was suffering like anything. Really wonder what is the use of going in reserved compartment, where it is like a unreserved compartment, and ttr claiming like he has put fines for everyone and cannot do further.in a compartment alloted for 72 passengers, how it is permitted to travel for more than 200 passengers; seriously speaking govt, makes money by issuing tickets, putting fine, but what is the use of travelling in highly discomforted and in secure way.

Really would any one come for our rescue, scared to travel in train even in reserved compartments. Will we get justice... Or will this be continuing, with govt bothering only for revenue, but not about passengers discomfort and illegal travel by open ticket passengers over crowding even in reserved comparments.

Is there any solution to this continuing harrasement in trains.

Dear sir/madam

Good afternoon.

I have submitted incorrect email address on irctc registration. My correct email id is [protected]@gmail.com however i have wrongly updated as [protected]@gmaill.com. Please could you correct the email id to use the irctc portal. I am planning to book the tickets. Please could this be resolved asap.

Kinds regards
Tanseer

Hi this is to bring to your notice the massive fraud being done in indian railways. We booked a ticket counter ticket for delhi ti hyderabad. Pnr [protected]. Chart git prepared at 3 am and it was waiting listed ticket. When we went to counter irctc said rs 0 refund.
So i soulf like to know for what was i charged by indian railways. How much money in total has railways accumulated under this section and for what service.

Dear sir,
My tatkal ticket pnr no [protected] get automatically cancelled on 29-4-18 intimated by sms & amt of rs 5170 refund in my account from which ticket was booked. I have sent an email to [protected]@irctc.co.in (Ticket id - 168342) they always tell me to wait 2-3 days. It has been 20 days.
Till now i have not got my refund of amt rs.5170/-
You are requested to please expedite the process or i will have to go to higher authority.

Regards
Jay prakash koshti
[protected]

Name - anilkumar s irctc user id - shafianil mobile no - [[protected]] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com. I apologise for entering wrong email id. Kindly support me to change the correct id or change by yourself.

I booked Tatkal ticked on 16th of May 2018 for travelling on 17th may chennai to nagercoil but the transaction was failed and payment of Rs. 5580.0 has debited from my account and now updated has refund initiated but still now payment has not been credited to my account i tried calling customer care no also but there is no response so please refund my payment

On sunday 20th, we travelled from nilgris express, cbe. At that time we purchased 1 banana chips packet, and 2 chapathi parcel from irctc cbe. When we opened the parcel and started to eat, the food was spoiled. Then v thrown outside. No quality,... Totally disappointed.. My son 1 1/2 years old had chips. After 2 or 3 hours, he had food poison.. I kindly request irctc to take necessary actions against from irctc cbe. Check whether they cooking properly.