Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: Firozpur, Punjab, 152001

Website: Irctc

Sir mai apni faimly k sath train no.13308 se firozpur se roorkee jaa raha hun mera pnr [protected] hai.
Hame ek birth s8 me 20 no. Mili or doosri s7 me 38 hai
Sir mere sath meeri patni or 2 saal ki baby bhi hai or hame jo seat 20 no. Wali bearth mili hai vo tooti hui hai
Us par safar kar pana bahut mushkil hai, maa or baby ko mai upper birth me bhi nahi sula sakta girne ka dar hai
Is par koi action lijiye

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This is one of worst e-wallet facility i have ever used. First of all, govt is taking rs. 60 (Approx) for registration+ transaction charges rs. 10 (Approx). Again when you transfer money from bank account to e-wallet account, there will be transaction charges. Again when you book ticket there is a transaction charge. How many time, a customer to pay transaction charge for e-wallet facility in this digital era. Also you can't take the money back from e-wallet to bank account, so in this case your money is with govt. And govt. Is happily taking interest.

With all these # processes, even you are not getting any benefit while ticket booking. Because during taatkaal booking, the otp will come average 4-5 mins late and by the time you will be in waiting list. So in that case you are bound to cancel and there is a cancellation fee

I am not sure what is the advantage that govt is trying to bring up with e-wallet facility after spending so much additional transaction fees and harassment.

I sincere request is to please look at the common man and trying to understand the problem and common man instead saying digitization, digital payments etc. Etc..

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 12, 2018

Updated by susmit1234 This is one of worst e-wallet facility I have ever used. First of all, Govt is taking Rs. 60(approx) for registration+ transaction charges Rs. 10(approx). Again when you transfer money from bank account to e-wallet account, there will be transaction charges. Again when you book ticket there is a transaction charge. How mANY TIME, a customer to pay transaction charge for e-wallet facility in this digital era. Also you can't take the money back from e-Wallet to bank account, so in this case your money is with Govt. and Govt. is happily taking interest.

With all these ### processes, even you are not getting any benefit while ticket booking. Because during Taatkaal booking, the OTP will come average 4-5 mins late and by the time you will be in waiting list. So in that case you are bound to cancel and there is a cancellation fee

I am not sure what is the advantage that Govt is trying to bring up with e-Wallet facility after spending so much additional transaction fees and harassment.

I sincere request is to please look at the common man and trying to understand the problem and common man instead saying digitization, digital payments etc. etc..

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Address: 700032

Dear sir,
I made a ticket on irctc.co.in, on last 7 may.2018. Now i want to cancel ticket, but my id was locked. The pnr no is [[protected]] and transaction id is [protected], train no 12311/kalka express date of journey 13th. May 2018.
Please cancel the ticket of mukul chandra bose 66 & anita bose female 61, wl 4 &5.
Thank you.
Mukul chandra bose
Also intimate me to my email id [protected]@gmail.com.

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I had booked my ticket (On 25th march, 2018) for travelling from jammu to pune in jhelum express (11078) on 27th may, 2018.
Pnr: [protected]
At that time status was rac 10, 11, 12 and wl1 for 4 seats
When i check my pnr status now, it shows "error! Flushed pnr / pnr not yet generated"

I have the printed copy of the ticket booked. Please look into the matter.

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We have boarded our train (Train no-22824) travelling from muri to bhubaneswar. The train is running late by 7.30 hrs. On asking for lunch, the catering staff has outrightly and rudely denied giving us our meal. Kindly look into the issue and reimburse our meal expenses if it cannot be served to us.

Name-1) mukesh kumar
2) pankaj kumar
Pnr-[protected]
Doj - 11/05/2018

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E

Esha Chowdhury

from Muzaffarpur, Bihar

May 11, 2018

I have booked my ticket but I didn't receive any confirmation mail and my amount was deducted.how will I get the amount?

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dipakkhekare

from Pune, Maharashtra

May 11, 2018

Ticket booking fail but refund not done my ac my ticket booking date is[protected] pune to bpq my transaction fail but not credited my ac my amount
please refund my amount in my ac
reference no IGADKEPNW2

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I was trying to book a Coromandal express train ticket from BZA to MAS on May 10th, but after payment was successful, I didn't receive any booked ticket. I've attached a screenshot of money debited, but the ticket has not been booked on IRCTC app. I hereby request refund of Rs. 1130/- as soon as possible. My account details are:
Do not Paytm or add to PhonePe's wallet. Add to account or Tez(but you don't use Tez)

Name: SUDULA SAI HARIKA

Acc no. [protected]

IFSC: SBIN0001408

CIF No : [protected]

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Address: Kanpur, Uttar Pradesh

I did the reservation on 10/5/18 in shramshakti (12451) and i got waiting ticket then on the same day i cancelled my ticket by irctc window (Counter cancellation) at 8:30pm on the travel day and train timing was 11:45pm. I talked the irctc and read all the rules about cancelltion after look at the rules, i got the info that prs counter will refund the money after deducted their cancellation charges (60 bucks) but today i went at prs counter then they told me that they can not refund the amount.
Then, i talked to irctc helpline, these guys disconnected my call (One of the pathetic customer service experience) and even they dont know about the single rules and they were having lack of product knowledeg because they were unable to provide my the info.
Niw, i want my refund because when i cancelled it on irctc refund amount was reflecting but prs counter person unable to fulfill my refund and as well as requirements.
I will attach my ticket below then you guys can easily look at the issue
Please verify from your side and help me. This help from your side will help lot of people in india who travels everyday.

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Ronak Vidhani

from Surat, Gujarat

May 11, 2018

I tried to book tickets from irctc, the ticket was not booked but the amount was deducted from my bank Account and after e-mail too there was no reply.

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Address: 400703

I had cancelled three railway tickets on 19th april, 2018. I had booked the tickets through irctc website and cancelled through the same. But i have not received the refund yet.
The same thing happened last time also when i had booked railway tickets through kmb and not received the refund almost till after a month.
This time around also i had booked the tickets through kmb via debit card and cancelled them but i did not receive the refund amount in my bank account.
I have already placed a complaint with consumercomplaints.in but no action has yet been taken. I request you to take my complaints seriously and respond to them asap. All the details of the cancelled tickets have been provided in my previous complaint.
Thankyou.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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farhat farhan

from Mohali, Punjab

May 11, 2018

Sir, my probelm is ...when i login my irctc ID at 10:57 a.m ...browser is loading much longer and a message show SERVICE ERROR

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Dear sir,
I was booking train ticket from nizamuddin (Nzm) to katni (Kte) for date 02.04.2018 and payment done from
Netbanking of central bank of india. Money of rs. 2960 got debited from account but transaction failed. Also
Checked in booked ticket history but transaction failed showing for transaction id: [protected].
Please refund my money of rs 2960 debited through netbanking of my account. It is more than 1 month now still i've not got refund

Detail of transaction:

Transaction id : [protected].
Date:01.04.2018

Detail of irctc transaction

Transaction id: [protected].
Train no./name: 12182/nzm jbp exp date of booking: 01-apr-2018
Date of journey: 02-apr-2018

From: nizamuddin (Nzm)
To: katni (Kte)
Boarding at: nizamuddin (Nzm)
Resv upto: katni (Kte)
Quota: tatkal (Tq)
Class: 3a
Payment status: payment failed from bank name: central bank of india
Reservation status: not booked
Transaction amount:2960.0
No. Of adults: 2
Ticket type:e-ticket

Thanks & regards
Puneet jain

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bikash2018

from Ara, Bihar

May 11, 2018

Sir,
I cancel my ticket on 3rd may 2018 but amount is not refunded. It is showing that amount is refunded and sent to bank.
Refund Id:[protected]
Refund Id:[protected]
Please help me to know what should I do

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I had paid for the irctc ticket booking via upi and payment gateway of razorpay. It seems that my payment was successfully delivered to razorpay bt didn't reflect in ticket booking as amount from my bank account is deducted. Please initiate the refund process as early as possible.
I have attached the screenshot of transaction details.
Upi/[protected]/[protected]@hdfcbank
Date : 10 may 2018

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201307

Dear sir,
Since 12 days i have cancelled my e-ticket but till niot refund in my account why this made. I am totally stressed mentally.
New customer care no cant receive call. When call them they are busy and not connecting call. Even when call is connected there problem is to low our server call after some time.
So i am totally mentally strssed for themselves. Refund amount is 4370
Pnr no [protected] irctc transaction id - [protected]
Date of cancellation 29 april 2018

Please help me

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Sir,
I am vineet kumar. I booked a train ticket
From my irctc account in 12/08/17 and 25/08/17. The ticket had not booked but amount deducted from my bank accounts.
I call irctc customer service representative and follow the steps, but after 9 months ago the amount has not refunded.

My transaction no-[protected] and [protected]
Ticket id-8105244 and 8310819

My mob no-[protected]
[protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jun 03, 2018

Updated by vinbanty I complaint 23 days ago but there is no message from IRCTC.

Jun 10, 2018

Updated by vinbanty When my amount refunded?

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vinbanty

from Noida, Uttar Pradesh

May 11, 2018

Thank you for quick response.

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Address: 560017

I feel shame for indian railways. As per railway timing, trains are not arriving on schedule. Most of north karnataka trains from bangalore are delayed with 1 hours (60 - 80 mins). Example hubli passenger, golgumbuz express etc. After bjp government came into power, few months trains were on time. But again nowadays trains are delayed as per congress regime. Whatever government i don't care, i paid my money and i want proper service.

If you have work ethics or if you believe in work is worship. Do your job proper else go n sleep in your home. Let youngster take control n do proper jobs in railways.

Shameless indian railways.

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Address: Dhanbad, Jharkhand, 826004

I wanted to delete my current irctc id and create a new irctc id with my existing email address and mobile number. I called customer care and they said that i can only do that by asking irctc to release my email id and mobile number from the data base. But when i called today to enquire about my request they denied giving information by saying that this facility doesn't exist. They constantly mislead me by giving wrong informations. And also customer care representatives deliberately disconnected my call or put me on hold for no reason.

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Reference to irctc complaint ids : 8439546 and 172739

I booked two tickets last days (17-mar-2018) having pnr number [protected] and [protected].
The charges for these tickets were 190/- per ticket. And those were in waiting list status.
As we know, if these ticket were not confirmed by indian railways after charting, the e-ticket having wl status is considered as invalid tickets and these are auto-canceled
By railways. Also i received a mail "the refund amount of rs. 130 per ticket will be refunded back to your respective account shortly".

Why the railways has deducted 60/- per ticket as these tickets were booked online and auto canceled by railways only?
Is it fair to charge on wl e-tickets if railways itself cancels the ticket. What is our fault?
In first line i have mentioned irctc complaint ids. As they are not providing any proper reason for this and not replying to this concern.

Request you to please look into the issue.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Website: irctc

On 8th may'18 i tried booking an online ticket through the official irctc android app (User id - vasu10j). Although the balance got deducted from my account but i didnt get any booking. Again i tried and got my booking done but i have not got any message regarding that refund amount.in my bank statement it shows that the amount has been debited for irctc.

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Address: 301004

Website: Www.irctc.com

Here is the SMS received from irctc and my ac debit a amount of 770 and ticket is not book Thank you for using your SBI Debit Card 606XX6430 for a purchase worth Rs770.0 on POS SBIRCTC at IRCTC txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]

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Yesterday (08/05/2018) i travelled by chennai express from rameswaram to chennai in ac 3tier birth no.25, 26. There was no water in trichy station available to drink not even stall available to buy water bottle. When i asked for water from tea seller he said this is the state of affairs since many days.in case of any emergency for any patient travelling in train what will be his postion without water. I was running from one end of platform to other end to get water to no avail. Kindly make sure that atleast water bottle is available to purchase from stations.

Cholapandian m
Tambaram
09/05/2018.

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Nareshsurana

from Jaipur, Rajasthan

May 10, 2018

I am at merta road station i went to fill water 2 ltr wender told give 10 rs it was 8/- in board then i told why it has written 8 on board. He told ic you want i will charge 10 rs for 2 ltr. U can complaint to any one.

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Address: Pune, Maharashtra, 411045

I boked and ticket last year which i cancelled it also. Received a cancellation mail regarding the same. The total amount was rs.1890.
But till now i have not received the refund amount. When talked to the customer care, they asked me to wait. This issue is of 10th nov, 2017. Till now i haven't received the amount and the customer care is not answering.

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Address: 560037

I booked this ticket before 3 months, so if i am trying to cancel this ticket in the irctc site, it is reflecting as "no records found" in the booked ticket history and even if i am putting all details like pnr number, train number, transaction number, it is not reflecting, still showing as "no records found" so i am not able to cancel the ticket. Please guide the next course of action to cancel the ticket

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Harry42789

from Murwara, Madhya Pradesh

May 9, 2018

The ticket booked on[protected], transaction id-[protected]..still not got refund from it..in my id it not showimg as refunded to my accoynt..please look into this matter..and resolve this problem..

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V

Vijay Pulicherla

from Visakhapatnam, Andhra Pradesh

May 9, 2018

I have cancelled 2 tickets on IRCTC before 2 days but still I did not received refund amount

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K

KO Shruthi

Jan 2, 2021

It's almost three years since Rupak Kumar Sahu has filed this complaint yet this problem still persists. I am facing the exact same problem.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 150

train seat

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complaint against ewallet

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cancellation of ticket

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flushed pnr or pnr not generated

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denial of lunch in bhubaneswar raj exp

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money debited, ticket not booked

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refund amount of waiting ticket

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refund not received on cancellation

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refund issue of failed transaction

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ticket didn't get booked but amount deducted

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refund complaint

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transaction amount not refunded

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trains for north karnataka always delayed with 30 - 70 mins. hubli fast passenger, gol gumbaz express.

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regarding misleading information by customer care representatives.

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less amount refunded in auto cancel wl e-tickets

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online ticket transaction failed

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I book 2 tkt but tkt is not book payment is debited my account

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no drinking water at trichy station

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refund yet not received

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not able to cancel ticket - " no records found" error in the booked ticket history option

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