Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

May 02, 2018

Updated by Sunil 4482 Hi,
Am wearing his complain to get some attention on the problem faced by thousands of people travelling in rajdhani express. Once the journey is coming to an end, catering stay comes and asks for the tip, they ask tip in commanding tone as if you are forced to give the tip. Tip is given when you like the service and are very happy with the hospitality. However, here, the food is bad, when you ask some questions like why is the food coming late, staff gives very rude answers, like one staff member told me that we are human beings, it takes time to serve. I completely understand that it may take time as the staff members might be less in number, however, how much time? There has to be a limit. I boarded the train at 8pm from bangalore and the dinner came at 10.15pm. There were childrens in the train and sadly they started crying because of hunger. One of the reason people travel in rajdhani is because in current world both the parent who's and they do not have time to prepare food for travel. They are playing a lot for food and on top of that food depress not get served on time. While i was about to get down, the staff member came and asked for tip, one of the fellow traveler who was sitting right in front of me was very generous and he gave inr 100 and said that it's from all o[censored]s (People from that isle), he took the money and still asked money from other isle members. It's not just this time, it happens every time and they argue if you do not give. I have seen that the ladies travelling alone gets afraid and give the amount as they think that not giving money can lead them in trouble.

I understand it is people responsibility as well to help the system by not giving the tip. However, it is easier said than done. You need to be in that situation to feel it. I urge irctc and government to take appropriate action. May be putting a notice in each compartment that giving tip is not recommended would help. The staff members are creating an aweful picture of our country with their behavior and it must be stopped.

Apr 30, 2018

Updated by Krutika Bhangale any update on my complaint?? i need my refund as soon as possible. the ticket was released in evening and booking was done in morning. they should have provided me alternate accommodation. but neither accommodation nor any cancellation message. and no refund also. pls look into it.