Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir/madam,

I had booked my travel during my travel from new jalpaiguri (Njp) to howrah on 21/04/2018.

Since the train during the start itself was more than 3 hours late and i had to do an onward journey on the same day to bangalore i had not travelled and filed a tdr as mentioned below.

Tdr transactions details

Transaction id: [protected] train no./name: 12042/njp hwh shatabdi pnr no [protected]
Date of journey: 21-apr-2018 date of boarding: 21-apr-2018 date of booking: 10-apr-2018
From: new jalpaiguri (Njp) to: howrah jn (Hwh) boarding: new jalpaiguri (Njp)
Resv upto: howrah jn (Hwh) quota: general (Gn) class: chair car (Cc)
Ticket amount:6705.0 ticket type :e-ticket

Tdr details

Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 21-apr-2018 08:43:28 hrs tdr status cr repudiate cancellation id: [protected]
Tdr zone: eastern railway (Er)

Reason for tdr registration failed: invalid tdr timestmap : delay

I am surprised to see that the tdr status shows as cr repudiate.

I would like to bring to your kind notice that due to this delay in your train, i had to spend another 28, 000/- to travel by flight from silliguri to calcutta so that i can do my onward travel to bangalore.

I would like to know the reason of why the tdr stand cancelled and why the money is not refunded back to me which is due to me. I cannot lose my money due to negligence and unprofessionalism from the part of indian railways which till today i had high regards.

I would like your good office to look into this and refund the money which is due to me without delay.

Regard,

Biju menon

Dear sir maine 7 april 2018 ko ticket cancel ki thi jiska pnr [protected] jiska rs.1350 mere account main aane the lekin mera bank account close hone ki wajah se wo refund rs.1350 mujhe mil nahi saka maine irctc se contact kiya unhone mujhe account closing letter mail karne ko kaha maine kiya saath hi maine apne new account ki bank detail bhi email kar di aur mujhe kuch din wait karne ko kaha main bahut dino se pareshaan hi jab bhi call karta hu irctc care main hamesha jab bhi call karta hu kehte hai 24 hours ka wait kare magar bahut dino se koi solution nahi hua main kaafi pareshaan hu please sir mera refund rs.1350 dila de

Name pawan thapa
Pnr [protected]
Website irctc.co.in
Ticket id #8687903
Email [protected]@gmail.
User id pawanbaap
Ticket booking date 08/03/2018
Ticket cancel date 07/4/2018

Sir i am an old customer of irctc my id no drdpdobhal and initial password was dobhal1984, since date 04.05, 2018 suddenly after booking my ticket it was showing wrong pass word. I have tried my best to discuss through customer care but after trying my best in no [protected] and [protected] every time it is showing network is bussy. You are requested to solve my problem so that i can book on line ticket. Thanks

It is to inform that i had booked air tickets thru irctc, from chandigarh to delhi
For flight no. 9w-2666, date of journey 4.1.18, pnr - wmobvl, name of passengers - sanjay munjal & anuradha sharma, amount of tickets:rs4485. The flight was cancelled by the jet airlines due to bad weather. I applied for the refund money to irctc on 8.1.18 and i was refunded a meager amount of rs 596 on 8.2.18. I wrote to irctc on 11.2.18 for full refund and sent a proof that the flight was cancelled by airlines. After that i have written to irctc a number of times for full refund but i haven't received anything. Kindly take up the matter with irctc/jet airways.
Regards
Dr sanjay munjal
Additional prof. & incharge
Speech & hearing unit, dept. Of otolaryngology
Pgimer, chandigarh.
Ph. +91-[protected]

Dear sir. Madam... My name ia mahesh... Cell no [protected].[protected]
Kindly refund the non booked ticket on 24/04/2018
Irctc ref no are

Please note that txn [protected] and [protected]

And zaak paymentvgateway and icici bank transaction reference no
Payment id: [protected]; consumer code: 23101_zp56a91b1597a40_; bill reference information: zp56a91b1597a40.
Kindly refund the amount as soon

I have been able to book about 1 every 100 attempts to book tickets on tatkal online myself. While the booking agent gets me the ticket every time!! I have to pay rs.500 extra for this. Its a farce, another avenue for the go-between touts to loot the public. A very sad show by an organization, with a site that says "next generation eticketing system", one that can build the country is instead taking it back a few generations. An agency seemingly working to help the private bus operators charging 4 times a train fare thrive, and all the shameless go betweens thrive.

I am y kranthi kumar. I am travelling by train no 17016 on 4/5/2018 on pnr number [protected]. This ticket was booked through milestones travels irctc authorised agent at berhampur, odisha.
This ticket stands cancelled foe the reasons i donot know. When contacted at vijayawada station the officer updated us saying that this was an unauthorised ticket booking dine by the agent so it is cancelled.
I have no way to travel home now.

Please look into this matter.

Y kranthi kumar
[protected]

I traveled on 1st may 2018 from visakhapatnam to secundrabad in gauhati secundrabad special train (07150), 3rd ac, pnr no: [protected]
B1-61. When i asked blankets the attender gave me a blanket which was already used by someone. When i asked for a fresh one he simply said "don't expect a fresh one". Same thing happened for all of my co passengers.

When i paid 1250 rupees includes charges for bedroll i supposed get a good and clean bedroll, which was not happened. Why should i accept a blanket which was already used by someone. Even the tte also not came to our compartment (B1), which means no one is available to take any compliant.

Why this is happening..? I have a right to ask the reason and you have the responsibility to respond on this.

Sukumar dara
[protected]

I had cancelled my ticket in IRCTC website, which says the money has been refunded to PAYUMPP, but I have not received the money at all. Kindly credit it to my sbi account
PNR Number: [protected]
Transaction Id: [protected]
Cancellation Id: [protected]
Date of cancellation: 26-Apr-2018
Amount: Rs. 585.0 SBI a/c.

Dear sir,
I had booked 2 tatkal ticket's from irctc app & payment gateway was zaakpay pg, due to some technical issues ticket was not booked. Payment was settled so my account was debited but irctc refund history status shows refunded. Please refund money to my airtel payment bank.

Transaction details are below :
Booking ticket date :[protected]
Refund amount : 770
Refund reference number :
Zp56ab9dbb95142
Payment option used : zaakpay pg
Irctc transaction i'd : [protected]

Refund status : refunded

On 1st may 2018 i tried to book a ticket through irctc but at the time of transaction money was deducted from my a/c. Later i found that my tickets were not booked and still now i did not get any refund also. This type of inconvinence is not acceptable from a govt agency. That was my hard earned money. So please refund my money as soon as possible. The account holders name is rakhi bhattacharjee. Later i contacted with the pay u money and they said i have to contact with irctc to solve my problem.

Dear concern,
After talked with irctc customer care executives and mailed in [protected]@irctc.co.in several times, till date, i have not receive my money back for retiring room cancellation. The details are given below:
I have booked a retiring room in chennai egmore (Ms) for my parents (Mr. Sunil kr. Pal & mrs. Nanda pal) for 11th december, 2017. The booking id of retiring room is msrr948373 and transaction id is [protected].

The pnr no. Of train (12663) is [protected]
.
I have cancelled the train ticket on 4th december, 2017 and the cancellation id is [protected]. The one of customer care person of irctc told me that booking of my retiring room will be canceled automatically and money will be credited to your account no within 94 hours.

Sir, till date no money is credited in my account against the retiring room cancellation. I have already spoke to irctc customer care persons regarding this and he suggest me to mail the details.

Kindly do the needful regarding the issue as earliest. Look forward for your kind cooperation.

I have done 2 transactions done on[protected] through irctc website.. But i had still not got refunded amount in my account.. So please look into this matter..
Trns id-[protected]
Trns id-[protected]
In my irctc sites id.. Its showing that refunded to bank payumpp..
But its not my bank..
So please its a humble request to payumpp team to look forward to this matter and resolve it as soon as possible..

My dad who is 86 years old, he is travelling on train number 02845, please find the details of train below.

Pnr-[protected]
Trn:02845
Dt:[protected]
Frm ngp to hte
Cls:2a
P1-a1, 24

He has been allocated berth number 24 which sides upper, how an old man with 86 years old can use that berth to sleep. Also, he is boarding at nagpur which is around 2am night, we won't be even able to request other passengers to accommodate.

I would like to request to change the seat to a lower beth.

Thank you
Regards

D singh

FIRST:--
Refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 11300 NOT RECEIVED YET
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking: 22-Apr-2018
Refund processing date: 25-Apr-2018
Refund amount: 11300.0
Refund reference no:[protected]
Payment Option used : RuPay Card (Powered by Kotak Bank)(CREDIT_CARD)
Booking reference no:[protected]

SECOND :--
Refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 11300 ALSO NOT RECEIVED YET
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking: 22-Apr-2018
Refund processing date: 25-Apr-2018
Refund amount: 11300.0
Refund reference no:[protected]
Payment Option used : RuPay Card (Powered by Kotak Bank)(CREDIT_CARD)
Booking reference no:[protected]

I have cancelled 1 train ticket, 2 failed transactions through irctc. The refund status showing refunded. But amount not recieved.

The tickets details are as below
1. Transaction id: [protected]
Payment status: payment settled bank name: zaakpay pg

2. Transaction id: [protected]
Payment status: payment settled bank name: zaakpay pg

3. Transaction id:[protected]
Date of cancellation:18-apr-2018 18:43:47 hrs
Ticket type: e-ticket cancellation id:[protected]

Hi railway team,

I did n't received my tdr refund, its been five months. The train was late more than 3 hrs. Please find below the details.

Transaction id: [protected]
Train no./name: 14854/marudhar expres
Pnr no : [protected]
Reason for tdr: train late more than three hours and passenger not travelled
Cancellation id: [protected]
Registration no:[protected]
Tdr zone: northern railway (Nr)
Tdr filing date: 16-dec-2017 22:18:12 hrs
Tdr status : cr registered

Could you please look into this and progress this at the earliest.

Thanks
Nitesh kumar
[protected]

I booked a ticket in kotak mahindra bank app mstore irctc on 10th apr for 3rd may journey. I cancelled the ticket on 19th april till now i didn't get any refund. I sent a mail to irctc ([protected]@irctc.co.in) but i didn't get any reply. I called to irctc but there is no use. And even i called to kotak mahindra bank customer care also but they saying that to call irctc.
The ticket cost cost is ₹710 and my refundable is ₹650

Kindly refer pnr no[protected] ticket no41577384 from new delhi to lucknow, train no 12430 in a/cthree tier. The ticket was purchased from window. The second passenger ie attendant of blind. His details are written wrong. As such i had to purchase another ticket from running tt. He charged rs 1306/-. The ticket slip no is bq 357843 dt 11/03/2018. Besides being attendant i am a sr. Citizon. Tt charged full ticket value.in addition tt did not returned rs 100/-. He told he is not having change, will return at another station. He did not returned. Further also enquire why mistake in the ticket occured. Kindly get the reservation form checked. On the day same seat has been booked twice. One has to be returned to me.

21 apr 2018: train from chandigarh to jaipur (12984), i want to complain about the poor quality of the food which is served by indian railways. The caterer does not seems to bother whether the food he prepares are of a certain standard. I suspect that some of the food-poisoning cases we have had may have arisen out of consuming contaminated food in train. I cannot say for sure unless i investigate further.

I rather not do any such investigation for that is not my job. I am attaching image of food served to us in train, we were not aware that by opening up the food packing, cockroach will welcome us in train. I expect that the management will take strict action and make sure that things are running properly.