Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

1

Updated: Feb 26, 2026

Complaints 10878

Resolved

1837

Unresolved

9041

So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 154

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Yesterday my parents started their journey in this train (Vivek maq express_22851) from salem to mangalore under a reserved sleeper class ticket. I have got a list of complaints against this train & railways.
1) the coach is not maintained cleanly (Dirty smelling)
2) no water in the toilets on the 2nd day of journey
3) no ttr has come to check the ticket or talk about the issues
4) in reserved class coach, other unreserved youngsters have occupied the seats, still no question against them from any staff/officials
My question is:
If reserved passengers are facing these many problems, would they prefer to travel by it again??
Where the hell had been the staff/officials/ttrs? Why none of them were available to even check on tickets??
It is very frustrating to hear my parents (Both are senior citizens) talk on the inconvenience they faced through the journey.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

We had booked train 22678 ktym to ypr which was suppose to reach at ypr @4:15am on 28 april and we had booked another train 12079 ypr to dvg @6am on 28 april. We had a booking for 21 people for above trains. Due to a huge delay in train 22678 to reach ypr we missed our train 12079. This mistake was not from our part, the tt was also informed about the same delay and our booking details still he did not do anything on that matter. After all this we had to go in some other local train 11022, in which we didn't get seats and also we were exhausted by the long journey of standing for so many hours, we had to travel as if we didn't have any bookings. We were all suppose to reach for my brothers engagement in morning 11am but everything got delayed because the first train didn't reach on time at the right place. Its a huge mistake from railways part for not serving their citizens properly, even after paying so much and booking so much in advance we had to face this, we had 2 senior citizens who were falling in between our journey, we were not suppose to go in a local train, when we had pre bookings. We need strict action in this matter as we had suffered a lot in this journey and we need something to be done on this matter.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Irctc.co.in

I have cancelled my train ticket and i am waiting for refund.but they are saying that my money has been refunded, and i mailed them regarding this but didnot even got proper reply from them.even i called the customer care executives and they are speaking in hindi which i dont understand.they didnot even asked my train details like pnr number, ticket id, date of journey.please help us in getting my amount back sir/madam..

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My pnr is [protected] (Travelling from tapri to jhansi in kalinga utkal exprss), i had asked 10 different cater boys for rail neer, but they are giving some local water bottle at rupees 20. And if you ask them ' why' they clearly says, " hm itne me hi denge lena h to lo. Irctc its a humble request from travellers, that make some strict rule against your catering service, these catering contractor or cater boys,

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Indore, Madhya Pradesh, 452010

Website: www.irctc.co.in

This is ridiculous. I was prompted with the message that you are not permitted to book more than 2 tickets using same ip address between 10am to 12.

I couldn't understand why i'm getting such a # message, when i was trying to book tickets with my system connected to mobile hotspot. And from past 5days i'haven't book any tickets.

To resolve the ip issue, i disconnected the internet connection from mobile hotspot and reconnected to my broadband with ethernet cable.
Still i was prompted the same message.

Simply can't understand whats is going on with irctc and their system.

Whoever want to fraud in ticket booking are still successfully doing. And people with genuine reasons are simply unable to book. It was urgent for me to book tickets. Now it's already over.

How will i get the tickets??

Very frustrating,,!!!

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560017

Hi,
I am traveling in Rajdhani express from Bangalore to Bhopal. It's 10 pm in the night and the dinner has not been served yet, we are dying in hunger here. When I asked the staff, he said very rudely that you are not the only one, there are others as well

I have never seen this happening before, food used to get settled by 9 pm max. please look into the issue.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 02, 2018

Updated by Sunil 4482 Hi,
Am wearing his complain to get some attention on the problem faced by thousands of people travelling in rajdhani express. Once the journey is coming to an end, catering stay comes and asks for the tip, they ask tip in commanding tone as if you are forced to give the tip. Tip is given when you like the service and are very happy with the hospitality. However, here, the food is bad, when you ask some questions like why is the food coming late, staff gives very rude answers, like one staff member told me that we are human beings, it takes time to serve. I completely understand that it may take time as the staff members might be less in number, however, how much time? There has to be a limit. I boarded the train at 8pm from bangalore and the dinner came at 10.15pm. There were childrens in the train and sadly they started crying because of hunger. One of the reason people travel in rajdhani is because in current world both the parent who's and they do not have time to prepare food for travel. They are playing a lot for food and on top of that food depress not get served on time. While i was about to get down, the staff member came and asked for tip, one of the fellow traveler who was sitting right in front of me was very generous and he gave inr 100 and said that it's from all o[censored]s (People from that isle), he took the money and still asked money from other isle members. It's not just this time, it happens every time and they argue if you do not give. I have seen that the ladies travelling alone gets afraid and give the amount as they think that not giving money can lead them in trouble.

I understand it is people responsibility as well to help the system by not giving the tip. However, it is easier said than done. You need to be in that situation to feel it. I urge irctc and government to take appropriate action. May be putting a notice in each compartment that giving tip is not recommended would help. The staff members are creating an aweful picture of our country with their behavior and it must be stopped.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My name is raju bhamkar. I had trying to book tatkal ticket on 25th march 2018 but ticket not booked and amount of 423.57rs deducted from my bank account. I choose payment mode atom visa (Bharat qr), payment had successful but pnr (Ticket) not generated.

One month had passed but not received any refund amount in my bank account. Their customer support is very bad no proper replies no respect for customers.
No positive mail and refund received from irctc but lot of ticket id received which are totaly waste. They are wasted my time to mail them and call their support team.

Ticket id's received from them i mentioned below :
Pick these ticket id for proof
[irctc #8544210]
[irctc #8571604]
[irctc #8617703]
[irctc #8617720]
14387
14440
22256
22270
34883
34920
70442

Transaction details mentioned below :

Transaction id : [protected]
Transaction date : 25th march 2018
Total dispute amount : 423.57rs
Ticket charge : 415 rs.
Other charge :8.57 rs.

Bank details
To transfer - qr payment
Ref. No:808411a00001-
Transfer to
[protected]

Apr 26, 2018

Complaint marked as Resolved

Not Resolved my complaint yet. I am in surprised how did you show my complaint is resolved.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nilgiris, Tamil Nadu, 643004

Website: www.irctc.co.in/eticketing

My transaction id - [protected]. Ticket not booked but payment debited.

Transaction id: [protected] pnr no train no./name: 12698 / tvc chennai exp
Date of journey: 19-may-2018 date of boarding: 19-may-2018 class: sleeper class (Sl)
From: trivandrum cntl (Tvc) to: chennai central (Mas) boarding: trivandrum cntl (Tvc)
Resv upto: chennai central (Mas) quota: general (Gn) ticket type: e-ticket

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600036

Website: irctc.co.in

Tdr status shows cr registered for long time. But not resolved..
Details go as follows:

Reason for tdr: difference of fare as passenger travelled in lower class.
Tdr filing date: 03-apr-2018 09:44:12 hrs tdr status cr registered cancellation id: [protected]
Tdr zone: southern railway (Sr) registration no:[protected]
Eft number: 364922

Please resolve at the earliest.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

We were travelling in 16032 train. Unfortunately my daughter had left her bag in train. One co passenger found it banded over to tte. He deposited it in jhansi station. Very next day i collected the bag except cash (3300rs). It was deposited in jhansi station. As per their suggestion i applied for refund in ncr allahabad through speed post dt on 13/3/18 attaching all required documents. Till date cash not refund.in between i submitted complain in irctc.in spite of several regular follow up they are not taken any step so that issue could be stopped. Pnr no [protected]. Coach no b2. Birth no42, 43, 45. My humble request to you pls. Varify the case and do needful action. Thanks.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mysore, Karnataka, 570009

Website: IRCTC

We had booked e-ticket for outward journey from mysore city jn to hubli city jn on 18.04.2018 in ac-3. It was in waiting list 4.

On 18.4.18, i went to railway station by a taxi and boarded the train only to be told by tte later that the e-ticket has not been confirmed and that i should ger down and buy a general ticket and travel, if at all i wanted to travel. He expressed his inability to help me out in any other way. When i asked about the refund of my e-ticket amount, i was told that the ticket will automatically get cancelled and that the refund will be credited to the account from which payment was initiated.

But till date, amount is not credited to the account.

The pnr no was [protected], trn-17301, doj -18.04.2018, mys-ubl dep22.30 fare rs.465. Manjunath, wl 10, moved to wl-4 by dt of journey.

Please resolve the issue and get my redund.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 21, 2018

Satyanarayana Palakodati's response 12% of MRP overcharged

View replies

S

Satyanarayana Palakodati

from Gonda, Uttar Pradesh

Apr 26, 2018

Overcharging morw than the price list on snacks and biscuits on Platform 8 VISAKHAPATNAM.STALL NUMBER-C8 NEW3.

D

donepudi kedarnath

from Kolkata, West Bengal

Apr 26, 2018

Even in this advance socity we r still facing delay in trains that to 3:45min. No communication to the travelar. After coming to station we have to wait and no proper service give for that.

You should be ashamed to be one of our mode of transport.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110059

Dear sir,
I booked railway ticketing in irctc online transaction. I got a mail from irctc thay are refund amount of rs 1160 from zkpy bank pg but i could not get the bank.
This is the mail from irctc
Pnr number :- [protected] irctc transaction id [protected] an amount of rs. 1160.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:22 april 2018
Refund processing date:23-apr-2018
Refund amount:1160
Payment option used : zaakpay pg

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.irctc.co.in

I booked tatkal ticket on 25th april for journey date of 26th april from mumbai to amritsar. Pnr is [protected]. I got a confirmed ticket.in evening when i checked into the pnr it was this ticket is released. I didnt get any cancellation message from irctc. And not even refund. This happened without my notice. If i would have got into train directly and then came to know i dont have seat booking, what would i have done in the middle of the journey. I demand for the justice and refund. Ticket charged me rs.3230 for ac 2 tier.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 30, 2018

Updated by Krutika Bhangale any update on my complaint?? i need my refund as soon as possible. the ticket was released in evening and booking was done in morning. they should have provided me alternate accommodation. but neither accommodation nor any cancellation message. and no refund also. pls look into it.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear all,
I was not travelled on date 01/04/2018, train n.-22419, pnr n.-[protected], because train was delayed by more than 4hour, so i was filed the tdr at tdr filing date: 02-apr-2018 00:55:45 hrs.
But irctc not refund my money and cancelled my request wrong reason given by irctc that, as per chart passenger was travelled, this is totally wrong.

Thanks & regards
Arun kumar
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400606

Dear sir,
Sub tatkal tickets booked through irctc.
Ref tid [protected] pnr [protected], refund id [protected], refund status: refund ed on 23/04/2018.
Re: tatkal waitlist dropped ticket not confirm ed.
With reference to above subject kindly do the needful to refund the amount to the respective account as soon as possible.
Thanks regards
Amit shah

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110059

Refund of tdr, registered for pnr no.: [protected] dated 31.12.2017.
Cancellation id [protected] (Tdr)

Since, it has been more than three months (90 days) after filing tdr (Dated 31.12.2017) and no refund has been processed from the end of irctc. Several times called on telephone and mailed via e-mail to irctc but no refund has been processed till now.
Called on telephone to claim office, northern railway, new delhi but it was said that, they deal only with irctc not with the customer.

No reason has been explained for holding the money for such a long time.

Kindly, look into the matter.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

R

ramakrishna ramki

from Banswada, Telangana

Apr 25, 2018

Water bottle charged Rs. 20/- per bottle. Instead of Rs. 15/-.

Pnr [protected]
Train 12728
Doj 19.04.2018

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 400703

Hello,
I have cancelled 3 tickets on 19th april, 2018, which i had booked from my irctc account and the payment was done by rupay debit card powered by kotak mahindra bank (Kmb). The details of the cancelled tickets are as follows:
1. Two tickets from mumbai to gandhidham dated 25th april, 2018.
Pnr no: [protected].
The refund amount of these tickets is rs. 690.
2. One ticket from gandhidham to dadar dated 27th april, 2018.
Pnr no: [protected].
The refund amount of this ticket is rs. 335.
Upon checking, it said that the refund is given. It's almost been a week but i still have not received the refund amount in my bank account.
I request you to look in the matter and help me out with this refund issue asap.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 19, 2018

mdarif441's response Please reply fast

Apr 24, 2018

srinivasnaira's response Sir my pnr number is [protected], the return amount Rs 440 cannot credited to my bank account

View replies

S

srinivasnaira

from Gudivada, Andhra Pradesh

Apr 25, 2018

Sir my pnr number is [protected], the return amount Rs 440 cannot credited to my bank account

M

mdarif441

from Bhubaneshwar, Odisha

Apr 25, 2018

I booked ticket from irctc and paid thru UPI PNB
Money was deducted but ticket was not booked
Kindly refund
Amount Rs 3300
Date[protected]:37:44 (UPI Ref no[protected].
Transaction RefId : AXIWCBOXZCM2OQJLLFMZT[protected]

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

First, there is no option to change gender once ticket is booked which means there is no chance that a person (Female) can commit any mistake while booking wow.

Secondly, if you really don't want to allow gender change, then keep the default option as "female" and will see how many males are perfectionists.

Third, if you don't allow gender change then ask you tcs to not ask for money. They charged me high for this mistake. What a corruption and biassness.

In good words, i will suggest that don't keep this option at all as it doesn't matter for booking.

The developer who developed this app, go and ask him if he was so intelligent that he didn't commit a single mistake while developing this app.

This is absolutely disgusting and ridiculous..

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 25, 2018

Updated by archipeach The disgusting thing is I tried to submit feedback on their website twice or thrice but that page hangs when I click on submit! ***

View replies

S

Sanjay Sardar 682

from Kolkata, West Bengal

Apr 25, 2018

I am cancelled my ticket, irctc shows my refund transaction id is [protected], transaction date is 26 Mar2018, refund id is [protected], refund amount 1100, refund date is 27 Mar 2018, and refund in PAYUMPP, but the money did not credit to my sbi account, plz take further action

K

kkumarhema77

from Hyderabad, Telangana

Apr 25, 2018

Dear Sir

I Forgot User ID & Password, I have my mobile number, and my mobile number is [protected]. Please my problem solve as early as possible./

Thanking You
Hema Kumar Seeram

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

My pnr is [protected]. I m travelling in 12223 ltt ers during exp departing ltt on 24 apr 18.
I have found an insect in the dal dish in lunch on 25 apr 18 shown to serving staff of pantry car at the same time.
This is a premium class train and these type of incidents placing a question mark on the services of indian railways & irctc. Because of few defaulters, whole organisation is blamed.
Plz take some necessary action against the defaulters and inform about the same and preventive measures to stop this.
Regards

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400703

Hello,
I have cancelled 3 tickets on 19th april, 2018, which i had booked from my irctc account and the payment was done by rupay debit card powered by kotak mahindra bank (Kmb). The details of the cancelled tickets are as follows:
1. Two tickets from mumbai to gandhidham dated 25th april, 2018.
Pnr no: [protected].
The refund amount of these tickets is rs. 690.
2. One ticket from gandhidham to dadar dated 27th april, 2018.
Pnr no: [protected].
The refund amount of this ticket is rs. 335.
Upon checking, it said that the refund is given. It's almost been a week but i still have not received the refund amount in my bank account.
I request you to look in the matter and help me out with this refund issue asap.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines