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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 153

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A
archipeach
from Mumbai, Maharashtra
Apr 25, 2018
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First, there is no option to change gender once ticket is booked which means there is no chance that a person (Female) can commit any mistake while booking wow.

Secondly, if you really don't want to allow gender change, then keep the default option as "female" and will see how many males are perfectionists.

Third, if you don't allow gender change then ask you tcs to not ask for money. They charged me high for this mistake. What a corruption and biassness.

In good words, i will suggest that don't keep this option at all as it doesn't matter for booking.

The developer who developed this app, go and ask him if he was so intelligent that he didn't commit a single mistake while developing this app.

This is absolutely disgusting and ridiculous..
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Apr 25, 2018
Updated by archipeach The disgusting thing is I tried to submit feedback on their website twice or thrice but that page hangs when I click on submit! ***
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I am cancelled my ticket, irctc shows my refund transaction id is [protected], transaction date is 26 Mar2018, refund id is [protected], refund amount 1100, refund date is 27 Mar 2018, and refund in PAYUMPP, but the money did not credit to my sbi account, plz take further action

irctc mobile app options - Comment #3078766 - Image #0
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Dear Sir

I Forgot User ID & Password, I have my mobile number, and my mobile number is [protected]. Please my problem solve as early as possible./

Thanking You
Hema Kumar Seeram
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    अ
    अभिनय व्यास
    from Munnar, Kerala
    Apr 25, 2018
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    My pnr is [protected]. I m travelling in 12223 ltt ers during exp departing ltt on 24 apr 18.
    I have found an insect in the dal dish in lunch on 25 apr 18 shown to serving staff of pantry car at the same time.
    This is a premium class train and these type of incidents placing a question mark on the services of indian railways & irctc. Because of few defaulters, whole organisation is blamed.
    Plz take some necessary action against the defaulters and inform about the same and preventive measures to stop this.
    Regards
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      H
      Hemita
      Apr 30, 2018
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      Address: 400703

      Hello,
      I have cancelled 3 tickets on 19th april, 2018, which i had booked from my irctc account and the payment was done by rupay debit card powered by kotak mahindra bank (Kmb). The details of the cancelled tickets are as follows:
      1. Two tickets from mumbai to gandhidham dated 25th april, 2018.
      Pnr no: [protected].
      The refund amount of these tickets is rs. 690.
      2. One ticket from gandhidham to dadar dated 27th april, 2018.
      Pnr no: [protected].
      The refund amount of this ticket is rs. 335.
      Upon checking, it said that the refund is given. It's almost been a week but i still have not received the refund amount in my bank account.
      I request you to look in the matter and help me out with this refund issue asap.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        M
        Manaf_Manu
        from Vasai-Virar, Maharashtra
        Apr 25, 2018
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        Address: New Delhi, Delhi
        Website: www.irctc.co.in

        Dear sir,
        Ticket cancelled on 30 march2018 till date i didnt get my refund to my bank.
        Am also sent account statement 4 times. Now am tired mailed alot.
        Transaction id:[protected]
        Pnr no [protected]
        Cancellation id:[protected].
        For your ref. My compliant ticket number 8590646, 8620678, 8677430.
        If there is any hope please let me know.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          R
          riaz1786
          from Hyderabad, Telangana
          Apr 25, 2018
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          Name - mohammedriaz irctc user id - riaz1786 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            M
            Mohammad Kamaal
            from Gurgaon, Haryana
            Apr 25, 2018
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            Address: Nashik, Maharashtra, 422001

            Name - kamaal siddiqui irctc user id - mkkamaal
            Mobile no - [protected]
            I have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is kamaal. [protected]@rediff.com my original correct id is kamaal. [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself
            Apr 25, 2018
            Updated by Mohammad Kamaal             Plz reply me
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              R
              Rashpaltapyal
              from Mumbai, Maharashtra
              Apr 24, 2018
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              Address: Vadodara, Gujarat, 390016

              I tried to book the Tatkal ticket and payment was made through paytm. Amount of Rs 2236.52 was deducted from my paytm [protected], but due to non available of seat service was not rendered and received SMS that amount Rs 2190 will be refunded. Now where my difference has been gone.
              This is not the first time I have faced the problem. Also 48 hrs has been crossed but still the amount not received back to my paytm account.
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                R
                Ranjita Kakerla
                from Chennai, Tamil Nadu
                Apr 24, 2018
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                Address: Mumbai City, Maharashtra, 400053
                Website: IRCTC APP

                I was trying to book a ticket from cstm to ang (Train 51033) dated 25-apr-18, on 24-apr-18 under the tatkal scheme for 3 passengers amounting to inr 750 through the irctc app.

                The first attempt failed after entering the otp due to server issue though the payment was failed, the amount of 750 was deducted from my account
                The second attempt also failed after entering the otp due session expiring, but the amount was again deducted for 750.
                The thirst attempt was successful and the ticket was booked. (Pnr [protected])

                Since the first & second attempt failed to booked tickets after entering the otp and the amount for the sessions were deducted for rs 750 on each transaction, i demand a full refund of rs 1500.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                Hi
                I Forget My Password Registered Mobile Number Changed So Please Send OTP My Mail ID [protected]@gmail.com
                Reply
                My ticket got cancelled automatically as it was a waitlisted. I didn't got refund credited to my account.
                Transactions id: [protected]
                Date: 10/4/2018
                Refund id:. [protected]
                Refund date:. 11/04/2018
                Bank:. PAYUMPP
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                  A
                  anupam20
                  from Imphal, Manipur
                  Apr 24, 2018
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                  I booked a tatkal ticket pnr no - [protected] in sapt karanti express from anvt to bth on 14/04/2018 but it went on waiting and did not get confromed. After 2 days it's automatically got cancelled. Now it is more than 10 days but yet i did not get my money refunded.
                  Name-anupam kashyap
                  Email-anupam. [protected]@gmail.com
                  Mobile no-[protected]
                  Pnr no-[protected]
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    S
                    somit devnath
                    from Gurgaon, Haryana
                    Apr 24, 2018
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                    We wish to inform you that, with reference to refund against pnr number [[protected]] /irctc transaction id [[protected]], an amount of rs. 715.0 has been processed as per below details:
                    Date of cancellation of e-ticket/date of failure of e-ticket booking:19-apr-2018
                    Refund reference no:[protected]
                    Payment option used : zaakpay pg...
                    Irctc website show refunded but didn't get in bank account
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      A
                      Ashima Sukhani
                      Apr 23, 2018
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                      Address: 342003
                      Website: IRCTC

                      This is to bring to your kind notice that the train we booked on 3/4/2018 Marudhar express was running late and no message for the same was sent to us. We checked the same through NTES app and it was 9+ hours delay. I have been traveling for bank audits where in travel plans need to be on certain date. I waited the next day uptill 8:30 when the delay was even more. So had to book another train for the same date by Ranikhet express. Unfortunately I had only 2 tickets left by then, we bought train local ticket and paid the difference sum for her travel PNR [protected].

                      THE SMS WAS SENT INFORMING THE DELAY ON 4TH APRIL AT MIDNIGHT INFORMING DELAY OF 8PLUS HOURS. WE HAD TO RESCHEDULE OUR AUDIT PLAN AND BOOK ANOTHER TRAIN ASAP.

                      We have tweeted the same on irctc handle. But nothing has been done to refund the delayed train cancelled. Please do the needful.
                      +3 photos
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        J
                        Jawed Khan.vahed Khan
                        from Pune, Maharashtra
                        Apr 23, 2018
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                        Address: Wardha, Maharashtra, 442001

                        I had done three transaction on irctc at 13/04/18 for traveling bilaspur to wardha & also nagpur to bilaspur but same time all three transaction has failed by irctc and refund didn't deposit in my account my three amount type of rs, 780/rs, 750/rs, 470 & transaction is following [protected]/[protected]/[protected] i have prescribed transaction details pls, solve my problem
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Apr 19, 2018
                        farjeena's response                         Muje bhtt Jada urgent hai
                        Apr 19, 2018
                        farjeena's response                         Please refund kar dijiye
                        Apr 19, 2018
                        farjeena's response                         Sir Muje urgently hai refund Karo please
                        View replies
                        Fooding is not up to the mark in shatabdi
                        Pnr [protected]
                        Aajate hain paise mangne . catering is too poor
                        Reply
                        Mera tickets cancel ho gaya hai paise refund nhi kiya PNR [protected] please Muje bhtt urjent hai plzzzzz refund my money Plzz please
                        Reply
                        Once again remind to you about my failed transaction refund related matter I am giving you transaction details/Trans, [protected]-Rs, 780 on 13/04/18 /trans, [protected]-Rs750/trans, [protected]-Rs, 470/all transactions done for Bilaspur to Nagpur so pls, look at my refund related matter I request to you
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                          A
                          Anagha
                          from Bengaluru, Karnataka
                          Apr 23, 2018
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                          Transaction id [protected]
                          The air line has refunded amount of 1598 on 6 march 2018. Irctc is not refunding it back to my account. It is now nearly one and half months.
                          Toll free number is not accessible.
                          I tried sending them emails but their reply is always the same... "under process".
                          Totally unprofessional attitude.
                          Will never ever recommend.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            S
                            SF7406
                            from Hyderabad, Telangana
                            Apr 23, 2018
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                            Address: 524236

                            Dear sir,

                            I have forgotten my password. I tried to submit the answer to the secret question, but it shows "answer is incorrect", even if i give the right answer. Please send my password to the email address associated with the user id "tnarendra0"

                            I wish you'll look into the matter seriously, and help me.

                            Thanking you,
                            Narendra thalla
                            +91 [protected]
                            [protected]@gmail.com
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              O
                              omnamasivaya
                              from Nellore, Andhra Pradesh
                              Apr 22, 2018
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                              Website: IRCTC

                              I am ch v subbaiah i havs booked train tickets from nellore to secundrabad by simhapuri a/c two tire fare amont 1360
                              Pnr no [protected]
                              Return jurny i booked a/c two but the was not coformed no refund yet the pnr no [protected]

                              Refund trancsactions id. [protected], [protected]
                              So please refund the above amount as early as possible
                              Irctc already sent or refund amouunt but my reservation amount credited to bank account

                              Thanking u sir
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                A
                                Adishilpi
                                from Mumbai, Maharashtra
                                Apr 22, 2018
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                                Address: 91

                                I would like to state that rs5925 (Ruppes five thousand nine hundred tweenty five) against refund of my cancelled train ticket from irctc ltd has not be credited to my bank account. The details for the same are as follows transaction id[protected] pnr no-[protected] cancellation id-[protected]. You are requested to kindly do the needful at the earliest. My email id - [protected]@yahoo.in
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  M
                                  Manoj24051969
                                  from Kichha, Uttarakhand
                                  Apr 22, 2018
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                                  Address: New Delhi, Delhi

                                  No water in coach 12618 on date 22/4/2018 the train depart in morning 9.15 am from nizamuddim. Coach ni s-1 or 2 my pnr no is [protected]train nizammuddin se bankar chalti hai 1 ghante se plateform pe khadi thi 2 din ka safar hai toilet me paani nahi hai swatch abhiyan ka kya kare kya kisi ki koi jimmedari banti ya nahi. Koi sunvai nahi hai. Kya iska koi solution niklega train nikal chuki hai platefarm se. Yaatri pareshan hai koun jimmedar hai.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    A
                                    alokagrawal03
                                    from Indore, Madhya Pradesh
                                    Apr 22, 2018
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                                    Address: 492001
                                    Website: Www.irctc.co.in

                                    I am traveling from ndls to raipur in bilaspur rajdhani with train number -12442. Pnr number is pnr - [protected]. My father and myself has back problem. There is so much if jerking in the train that, the problem has raised very much. The laptop in my hand also dropped from my hand due to the jerking. I had a word with attendant in the coach, but he told this not his duty you go and complaint online.

                                    Moreover, the toilets are not cleaned at all and there is no water supply in some of the toilets. This is what we are paying a higher amount for the journey to get more pain.

                                    Train like rajdhani are delayed and not covered during the overnight journey which is strange.

                                    I need full refund of my ticket and also need compensation of the damage of my laptop and treatment for my back.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      J
                                      JJ Ita
                                      from Salem, Tamil Nadu
                                      Apr 21, 2018
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                                      Address: New Delhi, Delhi, 110001
                                      Website: www.irctc.co.in

                                      Date of incident: multiple (Latest being today)

                                      I can understand a website taking time to develop granting when it was created. But then, after more than 15 years, when it is the main stream regarding india's main transportation - indian railways, the services going down is a joke..

                                      Exact problem is "server error" at 4:30 pm ist - apr 21, 2018.

                                      And as a side-note: enter key is supposed to act as login button press for the information of whoever is the newbie programmers who designed it.
                                      +1 photos
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        A
                                        abhogle
                                        from Mumbai, Maharashtra
                                        Apr 21, 2018
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                                        I have booked a train ticket mumbai to kudal of journey dated 13.04.2018 and kudal to mumbai of journey dated 23.04.2018. Due to personal reasons i have cancelled the both tickets on 13 april 2018 and 14 april 2018. The ticket has been cancelled successfully, and in the cancelled ticket option it is showing "refunded" but amount still not refunded back to the account. What should i do to get the money back?

                                        Kindly help me the needful things.

                                        Ticket details,

                                        Pnr number : [protected] & [protected]
                                        Refund amount : rs 990 + rs 315 + rs 440

                                        Thanks & regards,

                                        Ashish bhogle
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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