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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 153

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I
Irshad Syed
May 3, 2018
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Address: 211003
Website: WWW.IRCTC.CO.IN

FIRST:--
Refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 11300 NOT RECEIVED YET
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking: 22-Apr-2018
Refund processing date: 25-Apr-2018
Refund amount: 11300.0
Refund reference no:[protected]
Payment Option used : RuPay Card (Powered by Kotak Bank)(CREDIT_CARD)
Booking reference no:[protected]

SECOND :--
Refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 11300 ALSO NOT RECEIVED YET
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking: 22-Apr-2018
Refund processing date: 25-Apr-2018
Refund amount: 11300.0
Refund reference no:[protected]
Payment Option used : RuPay Card (Powered by Kotak Bank)(CREDIT_CARD)
Booking reference no:[protected]
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    NagulMeera Mohammud
    from Delhi, Delhi
    May 3, 2018
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    Website: IRCTC, zaakpay pg

    I have cancelled 1 train ticket, 2 failed transactions through irctc. The refund status showing refunded. But amount not recieved.

    The tickets details are as below
    1. Transaction id: [protected]
    Payment status: payment settled bank name: zaakpay pg

    2. Transaction id: [protected]
    Payment status: payment settled bank name: zaakpay pg

    3. Transaction id:[protected]
    Date of cancellation:18-apr-2018 18:43:47 hrs
    Ticket type: e-ticket cancellation id:[protected]
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    View replies
    Transaction ID [protected] & Transaction Date25-Apr-2018 CancellationID /RefundID[protected] Transaction Type CANCELLED Trans.Amt()740 Refund.Amt()500 Bank PAYUMPP Refund Status REFUNDED Refund Date26-Apr-2018 SO PLZ RESOLVED MY COMPLAINT
    Reply
    Sir.
    Irctc.user I'd santoshra1.ihave mistake in my irctc registration by entering the wrong email Id. Wrong id I have entered is [protected]@ gmail.com. my original correct Id is [protected]@gmail.com.kindly I apologise for entering wrong email Id and support me to change the correct Id or change by yourself.
    Reply
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      niteshchahar
      from Dehra Dun, Uttarakhand
      May 3, 2018
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      Address: Agra, Uttar Pradesh, 282001

      Hi railway team,

      I did n't received my tdr refund, its been five months. The train was late more than 3 hrs. Please find below the details.

      Transaction id: [protected]
      Train no./name: 14854/marudhar expres
      Pnr no : [protected]
      Reason for tdr: train late more than three hours and passenger not travelled
      Cancellation id: [protected]
      Registration no:[protected]
      Tdr zone: northern railway (Nr)
      Tdr filing date: 16-dec-2017 22:18:12 hrs
      Tdr status : cr registered

      Could you please look into this and progress this at the earliest.

      Thanks
      Nitesh kumar
      [protected]
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      May 03, 2018
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      BanksIndian Railway Catering & Tourism Corporation [IRCTC] amount not credited
      [Resolved] Indian Railway Catering & Tourism Corporation [Irctc] — amount not credited

      1 Review
      Satish4242 on May 2, 2018

      I booked a TATKAL ticket from IRCTC app
      However it got cancelled as not got confirmed and hence refund initiated.

      IRCTC says the amount is refunded.

      Till now I didn't got my amount in my account.

      Contact. : [protected]
      Refund amt ; 770

      amount not credited


      Complaint marked as Resolved
      May 3, 2018
      I have attached the screenshot of the IRCTC ..
      Go through that...
      N
      Refund the money asap.
      The details what was available...it is already provided..

      Transaction I'd : [protected]

      PNR: [protected]

      Refund status : refunded

      Refund id: [protected]

      BANK NAME : Zaakpay PG

      View replies
      I booked a TATKAL ticket from IRCTC app
      However it got cancelled as not got confirmed and hence refund initiated.

      IRCTC says the amount is refunded.

      Till now I didn't got my amount in my account.

      Contact. : [protected]
      Refund amt ; 770
      Reply
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        N
        Nagaraju Vadlamudi
        from Hyderabad, Telangana
        May 3, 2018
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        I booked a ticket in kotak mahindra bank app mstore irctc on 10th apr for 3rd may journey. I cancelled the ticket on 19th april till now i didn't get any refund. I sent a mail to irctc ([protected]@irctc.co.in) but i didn't get any reply. I called to irctc but there is no use. And even i called to kotak mahindra bank customer care also but they saying that to call irctc.
        The ticket cost cost is ₹710 and my refundable is ₹650
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          S
          skgita
          from Varanasi, Uttar Pradesh
          May 2, 2018
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          Address: Lucknow, Uttar Pradesh, 226021

          Kindly refer pnr no[protected] ticket no41577384 from new delhi to lucknow, train no 12430 in a/cthree tier. The ticket was purchased from window. The second passenger ie attendant of blind. His details are written wrong. As such i had to purchase another ticket from running tt. He charged rs 1306/-. The ticket slip no is bq 357843 dt 11/03/2018. Besides being attendant i am a sr. Citizon. Tt charged full ticket value.in addition tt did not returned rs 100/-. He told he is not having change, will return at another station. He did not returned. Further also enquire why mistake in the ticket occured. Kindly get the reservation form checked. On the day same seat has been booked twice. One has to be returned to me.
          Apr 24, 2018
          Osmania High Madrasah's response           Transaction id [protected] dt 14/04/2018 failed transaction. Expected refund within a week but till now not received. plz do the needful.

          yours faithfully,
          Md umar faruque
          View replies
          No ac in coach c1 in jan shatabdi train 12060 on 27th apr. I was sitting in train in last 15 mins but ac was not started.my seat no. Is 53 and 54. Is there any facility.
          Reply
          Hi,
          I am travelling in rajdhani express from Bangalore to Bhopal. It's 10pm in the night and the dinner has not been served yet, we are doing in hunger here. When I asked the staff, he said very rudely that you are not there only one.

          I have never seen this happening before, food used to get settled by 9pm max. please look into the issue.
          Reply
          I am not receiving the OTP for the mobile number verification. At the time of sign up i had given this number [protected], but while applying for otp error says "number already in use". How to verify my number in this situation ?
          Reply
          Transaction ID [protected] dated 14th april, 2018 for booking air ticket From Bangaluru to Kolkata, Claim for rs 20914.84
          Reply
          As I am entering my user id and password it is giving invalid credentials .[censored]se forgot password to reset my password when I am entering my user id, it is giving an input validation failed error plz solve this problem as I was booked my tickets form that user id.so I have no option to get that booked tickets
          Reply
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            V
            vikirich
            from Jammu, Jammu and Kashmir
            May 2, 2018
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            Address: Chandigarh, Punjab, 160009

            21 apr 2018: train from chandigarh to jaipur (12984), i want to complain about the poor quality of the food which is served by indian railways. The caterer does not seems to bother whether the food he prepares are of a certain standard. I suspect that some of the food-poisoning cases we have had may have arisen out of consuming contaminated food in train. I cannot say for sure unless i investigate further.

            I rather not do any such investigation for that is not my job. I am attaching image of food served to us in train, we were not aware that by opening up the food packing, cockroach will welcome us in train. I expect that the management will take strict action and make sure that things are running properly.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            View replies
            Me and my father traveling from Kolkata to Chennai train no 12839 Howrah mas mail PNR no [protected] coach no B3 seat no 23 and 24 . It's near about 2.15 pm but still we are not get our lunch . When my father asked them they told that they are in lunch .After complete their lunch they can serve ...pls do something ..
            Reply
            The quality of food served in Rajdhani Express is worst. Roti served in dinner was not at all soft and seemed to be cooked in the morning. Dal was also tasteless.

            If this is the case in Ahmedabad Rajdhani Express, Train No. 12985, what would be the situation in any other train!?
            Reply
            Please refund amount-630/-, refund id :[protected], bank name:zaakpay pg, dtd-21/04/2017, my bank is SBI A/C NO :[protected] IFC CORD:SBIN0002802 PLEASE MY SBI A/C REFUND
            Reply
            Forgotten MY User ID & Password of irctc
            Name prasanth ps
            reg mob no : [protected]
            reg mob email [protected]@gmail.com
            don’t have account activation mail also
            Reply
            I have booked a Tatkal ticket on .11.04.2018. From Itarsi to TCR . But unfortunately transaction got dropped.
            Transaction id is.xxxxxxxxxxxxxxx. Amount. 2355.00.
            Refund status is showing as Refunded but amount is not yet credited in my account.
            Reply
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              Nishant Dasgupta
              from Vadodara, Gujarat
              May 2, 2018
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              Address: 396230

              I have cancelled a ticket on 25th april 2018 which is still not refunded as on today. It is already showing refunded but i have not received the amount yet. Below are the details of ticket and other details-
              Pnr - [protected]
              Transaction id - [protected]
              Refund id - [protected]
              Refund amount - 1820/-
              Cancellation date - 25/4/2018 12:54:11
              Transaction date - 25/04/2018
              Train no - 12905

              Please resolve this issue and refund the amount as soon as possible.

              Sincerely
              Nishant dasgupta
              Nish. [protected]@gmail.com
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                K
                karate27
                from Pune, Maharashtra
                May 1, 2018
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                Website: irctc.co.in

                I booked tatkal ticket of maharashtra train (11039) from pune to badnera for 2 may 2018, i got waiting of tqwl65 but later i check availability for pune to badnera for same train i. E 11039 on same date i. E 2 may 2018 they show tatkal availability is 31 available before booking availability is 33 available. I came to conclusion that irctc produce flush pnr. They took money from us and gives the waiting ticket and refund after 4-5 days it means they use our money for 4-5 days. Please check the timing and availability along with time in photos.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                View replies
                I had cancelled the ticket on 24/04/2018. And amount of 325 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 24/04/2018 and bank name as payumpp. Details as below, ,
                Reply
                Train no:12655/56
                By no means this train is a super fast train, plus the hygiene factor is compromised on high notes. Toilets are dirty and coaches contains a lot of small insects and flies.
                Reply
                karate27's [Complaint's author] reply, May 10, 2018
                please provide the details directly to indian railway over this website. They will take the necessary actions directly. http://www.coms.indianrailways.gov.in/criscm/common/complaint_registration.seam;jsessionid=25E7D3EF0F8C559B6EAEC5874567BA7C.cmsapp3ins3
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                  K
                  kumarsatya95
                  from Bengaluru, Karnataka
                  May 1, 2018
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                  Address: Bangalore, Karnataka, 560038

                  Still i didn’t get any refund with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 860.0, but in “ticket refund history” under my transaction tab in your irctc profile after login at www.irctc.co.in it showing this below message.

                  The refund is issued by zaakpay pg.

                  The amount got refunded. Here is the screenshot of my transaction history.

                  I have added my screenshots of irctc mail and the ticket refund history. Kindly go through this and resolve this issue.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  May 01, 2018
                  Updated by kumarsatya95                   I have cancelled my ticket with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 860.0, but in “Ticket Refund History” under my Transaction tab in your IRCTC profile after login at www.irctc.co.in it showing this below message.

                  The Refund is issued by Zaakpay PG.

                  The amount got refunded, but I didn't get any refund on my bank account till now. The amount is refunded by the above mentioned bank by IRCTC. Here is the screenshot of my Transaction History.

                  I have added my screenshots of IRCTC mail and the Ticket refund History. Kindly go through this and resolve this issue.

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                    Ritesh1976
                    from Visakhapatnam, Andhra Pradesh
                    May 1, 2018
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                    Kindly refer to irctc txn#075864 for booking a ticket online irctc. An amount of rupees seven hundred had been deducted while using a debit card ending 7929 on 06.04.2018 on pos irctc85505 at ptm. But no ticket was booked. The amount of money had been debited fraudously from bank.
                    Hence the money must be credited to sbi bank a/c no. [protected] immediately through neft within a day please.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      Sameer Ingale
                      May 1, 2018
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                      Look at the video of the hawkers selling toilet water in tea containers attached here. My question is if i'm paying a lot of taxes then how are those people allowed to sell such things in the train openly. He is filling water from the freaking toilet! I need a review of the complaint and this is railways job to ensure healthy food to the people of the nation traveling in trains.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      View replies
                      thanks a lot mr. sameer for your information to share. thats why i never take tea in train they provide previous days food by making them hot. tea's taste like too many days before according to my friends experience. it burns in stomach after having tea cough occurs. samosa's potatos also are not good qualities. mineral waters are filled from platform and sold. prices of every food on train is 5 to 20 rupees higher than market sell price. they provide partial stomach food when ordered on afternoon or night and take 200 to 400 rupees which is the price of family packs meals in hotels and resturents. food amount is becoming less and price is increasing day by day in trains. we eat 2 big samosa in 10 rupees in market but same less bigger 2 samosa in train prices 25 to 30 rupees which is loot.
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                        Shahid Brahmaniya
                        from Ahmedabad, Gujarat
                        May 1, 2018
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                        I was booking tatkal ticket today, but 3 times my booking was cancelled after payment deduction. Error was "no seats available : transaction dropped". After all 3 failure i had checked again & seats were available.
                        Yesterday also just before payment i was logged out automatically 2 times. It shown that you are using any software which i not used.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          Chandrasekhar Prasad
                          from Hyderabad, Telangana
                          May 1, 2018
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                          Address: Chennai, Tamil Nadu, 600119

                          My pnr no.[protected]
                          Train no 11073
                          On 30/04/2018
                          I was charged standard breakfast of 3idly and one vada at ₹40/-, i enquired with the coach catering supervisor he said if 2 idly one vada costs ₹ 30
                          If its3 idly and one vada then charge is ₹40/-
                          Readymade tea is only served between 75ml and 100ml and charged ₹10/- instead of ₹7/-
                          A copy of this complaint is also being forwarded to the railway minister in open circle group.
                          Please take action
                          Thanks and regards,
                          Prasad
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            muukkul
                            from Indore, Madhya Pradesh
                            Apr 30, 2018
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                            Website: Www.irctc.in

                            Warm greetings,
                            Respected sir/mam
                            I am a passenger who is traveling from gwaliour junction to bhopal juncton in train number:- 11078 i. E. Jhelum express. My coach and seat no. Is b1/5. I want to complain about the irresponsible behavior of the coach attender. No one has attended me yet and no necessary accessories has been provided yet. I tried to contact the attender but he denied his duty. I hope immediate action will be taken.
                            Thanking you
                            Yours faithfully
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              Jaankari Visist
                              from Bhongaon, Uttar Pradesh
                              Apr 30, 2018
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                              Address: Mathura, Uttar Pradesh

                              Sir mr arjun singh TT from kota to mathura on 30/4/2018 train no 13238 have sell many of seat to other person and i have reservation ticket pnr [protected] and [protected] but he did not give me seat. He say me too much seat available i gave you but he sell many of seat. He sell 2 seat in front of me seat no 31 32 in B2. I give no money then he did not give me seat. Tell me what i do i have many of the problem. TT first duty is if seat available then give seat to having RAC and the waiting. Please take action to this type of TT. When he say me no seat available then i leave the train. But he say seat available and sell seat to other.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                Emraan Taj
                                from Palackattumala, Kerala
                                Apr 30, 2018
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                                Had booked my ticket in IRCTC mobile app for the journey of Mangalore Central to Chennai Central, payment through Payumob using my debit card
                                Ticket booking date :[protected]
                                Ticket rate :580
                                Mode of transaction : Indian Bank Rupay Debit card
                                PNR Number [protected]

                                The ticket was on Wait list, so I cancelled the ticket
                                Ticket cancellation date :[protected]
                                IRCTC Transaction ID [protected],
                                I got a mail from IRCTC website that, an amount of Rs. 520.0 has been processed as per below details:
                                Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:17-Apr-2018
                                Refund processing date:18-Apr-2018
                                Refund amount:520.0
                                Refund reference no:[protected]
                                Payment Option used : PayU Money M

                                But till now I didn't got my refund amount to my Bank account. When I see in the IRCTC website, it showing that the ticket is refunded. But I don't have account in pay u mob.
                                When I contacted your customer service number, no one is responding
                                Pls check it and help me to get return back of my Ticket refund money
                                Kindly
                                Tajudeen A
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  Deepesh Bhai Patel
                                  from Kurud, Chhattisgarh
                                  Apr 30, 2018
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                                  Address: 458118
                                  Website: www.irctc.co.in

                                  I booked an e-ticket from saharanpur sre to tilda tld in train 18238 on journey dated 10/03/2018 against pnr number [protected]. I got waitlisted ticket after booking but after chart preparation my ticket converted to rac. I didn’t want to travel in rac and i filed tdr as per railway rules on dated 09/03/2018. I not received any refund amount till 08/04/2018.
                                  When i emailed my query to railway at [protected]@irctc.co.in, they replied that the refund rejected with reason no edr has been fed against the particular pnr as party has travelled. I shocked seeing this reply as i didn't travelled on that ticket and railway saying i travelled, how it’s possible?? It’s totally disappointing as it’s a matter of trust we have on railway.
                                  Further to this i request you to kindly look seriously in to the matter and do needful.
                                  Regards,
                                  Deepesh patidar
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  View replies
                                  Sir I was trying to book my ticket through irctc official app on 26/04/2018 but it couldn't done and balance had been deducted from my paytm wallet.
                                  My transaction ID - [protected]
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                                    Keval1201
                                    from Borsad, Gujarat
                                    Apr 30, 2018
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                                    Hi,

                                    With reference to below two failed irctc upi transactions, money was deducted from account and ticket was also not booked.

                                    1)
                                    Upi transaction id[protected]
                                    Transaction date - 4 march 2018 11:03:15 am
                                    Amount - 525

                                    2)
                                    Upi transaction id[protected]
                                    Transaction date - 4 march 2018 11:02:26 am
                                    Amount - 475

                                    Kindly check and initiate refund process asap.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      RAJENDAR REDDY
                                      from Bengaluru, Karnataka
                                      Apr 30, 2018
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                                      Ticket/journey details
                                      Registration no. [protected] pnr no. [protected]
                                      Journey date 08/04/2018 class sl
                                      Train no. 17031 train name hyderabad exp
                                      Station from csmt station to hyb
                                      Boarding point pune reservation upto hyb
                                      Date of booking 07/04/2018 total ticket fare (Rs.) 510
                                      Transaction id [protected] pass/warrent no. 0

                                      Refund claim reason: train diverted and not touching boarding station

                                      Tdr details
                                      Tdr date 08/04/2018 14:05
                                      Case registration date 16/04/2018
                                      Case registered at office south central railway
                                      Dealer id sobha dealer alloc. Date 17/apr/2018
                                      Top sheet generated yes
                                      Top sheet gen. Date 17/apr/2018

                                      Refund status repudiated

                                      Refund details
                                      Refund repudiation date 19/04/2018 refund amount (Rs.) 0

                                      Repudiation reason train not late by more than 3 hours, so no refund is granted for tatkal cnf ticket (More than one reasons)
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      View replies
                                      Online tickets booked in saurashtra express 19015 from Surat to Porbandar journey date 25 Apr 18
                                      but not confirmed due to waiting list, after that amount not refunded in my account PNR [protected] booking date 23 Apr 18
                                      Reply
                                      I cancelled my ticket from mughal sarai to sealdah stn. At 19 April but cancellation fee I did not received in my account.
                                      Reply
                                      Hi there
                                      i have booked train tckt in 3AC a nd train was late more than 15hours. so i filled tdr on 22march 2018 and still showing tdr registered. so when they will return my money.THE PNR ID IS [protected].
                                      Reply
                                      Through irctc app i tried to book my ticket
                                      But at the time of payment through razorpay upi tge amount is debited but app is showing nothing.the amount debited is Rs.5631.80.
                                      Please resolve this as soon as possible lots of works to do .
                                      Reply
                                      PNR [protected] DT 17/4/2018 train 18646 Ex warangal to Annavaram 3 AC 2 Adult passengers, cancelled on 18/4/2018.refund amount Rs 2030.Tilldate the amount not yet credited to my account.Please credit the amount immediately.
                                      The passengers particulars are as under
                                      1.Venkateswarlu 62 male
                                      2.Umarani. 55 female
                                      Please credit it.
                                      Reply
                                      How are you my gmail address account irtc railway send me register [protected]@gmail.com please send me otp mesegess gmail
                                      Reply
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                                        D
                                        Desoring
                                        from Bihpuriagaon, Assam
                                        Apr 30, 2018
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                                        I booked a ticket for 20/04/2018 for train 55615 (Ghy to scl express). But the train was cancelled & i was unable to go. I had a very important exam the veey next day. So i had to manage another means by spending some 1k. After having had to go through such sufferings, railways are not bothering of passengers money. Never expected thr same from irctc. It has been more than a week since but i have not yet got the refund. Refund me as soon as possible.

                                        My ticket details are as follows:
                                        Pnr: [protected]
                                        From maibang to silchar
                                        Date of journey: 20/04/2018
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        View replies
                                        Hello,

                                        My IRCTC login id is "debaiitkgp". I forgot my password. Kindly provide my password, as i have lost my registered mobile number.
                                        Kindly update my Mobile No: [protected].
                                        My gmail id is: deba.[protected]@gmail.com.

                                        Thank You.
                                        Reply
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