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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 155

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M
Manaf_Manu
from Vasai-Virar, Maharashtra
Apr 25, 2018
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Address: New Delhi, Delhi
Website: www.irctc.co.in

Dear sir,
Ticket cancelled on 30 march2018 till date i didnt get my refund to my bank.
Am also sent account statement 4 times. Now am tired mailed alot.
Transaction id:[protected]
Pnr no [protected]
Cancellation id:[protected].
For your ref. My compliant ticket number 8590646, 8620678, 8677430.
If there is any hope please let me know.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    R
    riaz1786
    from Hyderabad, Telangana
    Apr 25, 2018
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    Name - mohammedriaz irctc user id - riaz1786 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      M
      Mohammad Kamaal
      from Gurgaon, Haryana
      Apr 25, 2018
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      Address: Nashik, Maharashtra, 422001

      Name - kamaal siddiqui irctc user id - mkkamaal
      Mobile no - [protected]
      I have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is kamaal. [protected]@rediff.com my original correct id is kamaal. [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself
      Apr 25, 2018
      Updated by Mohammad Kamaal
      Plz reply me
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        R
        Rashpaltapyal
        from Mumbai, Maharashtra
        Apr 24, 2018
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        Address: Vadodara, Gujarat, 390016

        I tried to book the Tatkal ticket and payment was made through paytm. Amount of Rs 2236.52 was deducted from my paytm [protected], but due to non available of seat service was not rendered and received SMS that amount Rs 2190 will be refunded. Now where my difference has been gone.
        This is not the first time I have faced the problem. Also 48 hrs has been crossed but still the amount not received back to my paytm account.
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          R
          Ranjita Kakerla
          from Chennai, Tamil Nadu
          Apr 24, 2018
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          Address: Mumbai City, Maharashtra, 400053
          Website: IRCTC APP

          I was trying to book a ticket from cstm to ang (Train 51033) dated 25-apr-18, on 24-apr-18 under the tatkal scheme for 3 passengers amounting to inr 750 through the irctc app.

          The first attempt failed after entering the otp due to server issue though the payment was failed, the amount of 750 was deducted from my account
          The second attempt also failed after entering the otp due session expiring, but the amount was again deducted for 750.
          The thirst attempt was successful and the ticket was booked. (Pnr [protected])

          Since the first & second attempt failed to booked tickets after entering the otp and the amount for the sessions were deducted for rs 750 on each transaction, i demand a full refund of rs 1500.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Hi
          I Forget My Password Registered Mobile Number Changed So Please Send OTP My Mail ID [protected]@gmail.com
          My ticket got cancelled automatically as it was a waitlisted. I didn't got refund credited to my account.
          Transactions id: [protected]
          Date: 10/4/2018
          Refund id:. [protected]
          Refund date:. 11/04/2018
          Bank:. PAYUMPP
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            A
            anupam20
            from Imphal, Manipur
            Apr 24, 2018
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            I booked a tatkal ticket pnr no - [protected] in sapt karanti express from anvt to bth on 14/04/2018 but it went on waiting and did not get confromed. After 2 days it's automatically got cancelled. Now it is more than 10 days but yet i did not get my money refunded.
            Name-anupam kashyap
            Email-anupam. [protected]@gmail.com
            Mobile no-[protected]
            Pnr no-[protected]
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              S
              somit devnath
              from Gurgaon, Haryana
              Apr 24, 2018
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              We wish to inform you that, with reference to refund against pnr number [[protected]] /irctc transaction id [[protected]], an amount of rs. 715.0 has been processed as per below details:
              Date of cancellation of e-ticket/date of failure of e-ticket booking:19-apr-2018
              Refund reference no:[protected]
              Payment option used : zaakpay pg...
              Irctc website show refunded but didn't get in bank account
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                A
                Ashima Sukhani
                Apr 23, 2018
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                Address: 342003
                Website: IRCTC

                This is to bring to your kind notice that the train we booked on 3/4/2018 Marudhar express was running late and no message for the same was sent to us. We checked the same through NTES app and it was 9+ hours delay. I have been traveling for bank audits where in travel plans need to be on certain date. I waited the next day uptill 8:30 when the delay was even more. So had to book another train for the same date by Ranikhet express. Unfortunately I had only 2 tickets left by then, we bought train local ticket and paid the difference sum for her travel PNR [protected].

                THE SMS WAS SENT INFORMING THE DELAY ON 4TH APRIL AT MIDNIGHT INFORMING DELAY OF 8PLUS HOURS. WE HAD TO RESCHEDULE OUR AUDIT PLAN AND BOOK ANOTHER TRAIN ASAP.

                We have tweeted the same on irctc handle. But nothing has been done to refund the delayed train cancelled. Please do the needful.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  J
                  Jawed Khan.vahed Khan
                  from Pune, Maharashtra
                  Apr 23, 2018
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                  Address: Wardha, Maharashtra, 442001

                  I had done three transaction on irctc at 13/04/18 for traveling bilaspur to wardha & also nagpur to bilaspur but same time all three transaction has failed by irctc and refund didn't deposit in my account my three amount type of rs, 780/rs, 750/rs, 470 & transaction is following [protected]/[protected]/[protected] i have prescribed transaction details pls, solve my problem
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  Apr 19, 2018
                  farjeena's response
                  Muje bhtt Jada urgent hai
                  Apr 19, 2018
                  farjeena's response
                  Please refund kar dijiye
                  Apr 19, 2018
                  farjeena's response
                  Sir Muje urgently hai refund Karo please
                  Fooding is not up to the mark in shatabdi
                  Pnr [protected]
                  Aajate hain paise mangne . catering is too poor
                  Mera tickets cancel ho gaya hai paise refund nhi kiya PNR [protected] please Muje bhtt urjent hai plzzzzz refund my money Plzz please
                  Once again remind to you about my failed transaction refund related matter I am giving you transaction details/Trans, [protected]-Rs, 780 on 13/04/18 /trans, [protected]-Rs750/trans, [protected]-Rs, 470/all transactions done for Bilaspur to Nagpur so pls, look at my refund related matter I request to you
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                    A
                    Anagha
                    from Bengaluru, Karnataka
                    Apr 23, 2018
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                    Transaction id [protected]
                    The air line has refunded amount of 1598 on 6 march 2018. Irctc is not refunding it back to my account. It is now nearly one and half months.
                    Toll free number is not accessible.
                    I tried sending them emails but their reply is always the same... "under process".
                    Totally unprofessional attitude.
                    Will never ever recommend.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      S
                      SF7406
                      from Hyderabad, Telangana
                      Apr 23, 2018
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                      Address: 524236

                      Dear sir,

                      I have forgotten my password. I tried to submit the answer to the secret question, but it shows "answer is incorrect", even if i give the right answer. Please send my password to the email address associated with the user id "tnarendra0"

                      I wish you'll look into the matter seriously, and help me.

                      Thanking you,
                      Narendra thalla
                      +91 [protected]
                      [protected]@gmail.com
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        O
                        omnamasivaya
                        from Nellore, Andhra Pradesh
                        Apr 22, 2018
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                        Website: IRCTC

                        I am ch v subbaiah i havs booked train tickets from nellore to secundrabad by simhapuri a/c two tire fare amont 1360
                        Pnr no [protected]
                        Return jurny i booked a/c two but the was not coformed no refund yet the pnr no [protected]

                        Refund trancsactions id. [protected], [protected]
                        So please refund the above amount as early as possible
                        Irctc already sent or refund amouunt but my reservation amount credited to bank account

                        Thanking u sir
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          A
                          Adishilpi
                          from Mumbai, Maharashtra
                          Apr 22, 2018
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                          Address: 91

                          I would like to state that rs5925 (Ruppes five thousand nine hundred tweenty five) against refund of my cancelled train ticket from irctc ltd has not be credited to my bank account. The details for the same are as follows transaction id[protected] pnr no-[protected] cancellation id-[protected]. You are requested to kindly do the needful at the earliest. My email id - [protected]@yahoo.in
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            M
                            Manoj24051969
                            from Kichha, Uttarakhand
                            Apr 22, 2018
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                            Address: New Delhi, Delhi

                            No water in coach 12618 on date 22/4/2018 the train depart in morning 9.15 am from nizamuddim. Coach ni s-1 or 2 my pnr no is [protected]train nizammuddin se bankar chalti hai 1 ghante se plateform pe khadi thi 2 din ka safar hai toilet me paani nahi hai swatch abhiyan ka kya kare kya kisi ki koi jimmedari banti ya nahi. Koi sunvai nahi hai. Kya iska koi solution niklega train nikal chuki hai platefarm se. Yaatri pareshan hai koun jimmedar hai.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              A
                              alokagrawal03
                              from Indore, Madhya Pradesh
                              Apr 22, 2018
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                              Address: 492001
                              Website: Www.irctc.co.in

                              I am traveling from ndls to raipur in bilaspur rajdhani with train number -12442. Pnr number is pnr - [protected]. My father and myself has back problem. There is so much if jerking in the train that, the problem has raised very much. The laptop in my hand also dropped from my hand due to the jerking. I had a word with attendant in the coach, but he told this not his duty you go and complaint online.

                              Moreover, the toilets are not cleaned at all and there is no water supply in some of the toilets. This is what we are paying a higher amount for the journey to get more pain.

                              Train like rajdhani are delayed and not covered during the overnight journey which is strange.

                              I need full refund of my ticket and also need compensation of the damage of my laptop and treatment for my back.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                J
                                JJ Ita
                                from Salem, Tamil Nadu
                                Apr 21, 2018
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                                Address: New Delhi, Delhi, 110001
                                Website: www.irctc.co.in

                                Date of incident: multiple (Latest being today)

                                I can understand a website taking time to develop granting when it was created. But then, after more than 15 years, when it is the main stream regarding india's main transportation - indian railways, the services going down is a joke..

                                Exact problem is "server error" at 4:30 pm ist - apr 21, 2018.

                                And as a side-note: enter key is supposed to act as login button press for the information of whoever is the newbie programmers who designed it.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  A
                                  abhogle
                                  from Mumbai, Maharashtra
                                  Apr 21, 2018
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                                  I have booked a train ticket mumbai to kudal of journey dated 13.04.2018 and kudal to mumbai of journey dated 23.04.2018. Due to personal reasons i have cancelled the both tickets on 13 april 2018 and 14 april 2018. The ticket has been cancelled successfully, and in the cancelled ticket option it is showing "refunded" but amount still not refunded back to the account. What should i do to get the money back?

                                  Kindly help me the needful things.

                                  Ticket details,

                                  Pnr number : [protected] & [protected]
                                  Refund amount : rs 990 + rs 315 + rs 440

                                  Thanks & regards,

                                  Ashish bhogle
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    Pratik Saxena123
                                    from Raipur, Chhattisgarh
                                    Apr 20, 2018
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                                    Address: 485001

                                    Sir,
                                    The tdr filed against pnr number [protected] with reason train late more than three hours and passenger not travelled. Has been repudiated by system why it is repudiated by the system as if the passenger is not travelled & train is late by 6 hours,
                                    It is clearly chked online that train is late by more 6 hours and i am having proof that psg not travelled then how railway says wrong for refund of amount.
                                    Kindly chk & do the needful,...

                                    Thanks
                                    Girish saxena
                                    [protected]
                                    [protected]
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Apr 20, 2018
                                    Updated by Pratik Saxena123
                                    I had cancelled e-tickets on date 14 april 2018 ticket as per details below :
                                    Pnr -[protected] ticket cancelled, total amt 2020 was not refunded in my ubi account. Please refund

                                    The ticket was booked with my debit card o[censored]bi bank. The amount is still not credited to my account. Please look into the matter asap.
                                    Id-pratik_sax
                                    Name pratik saxena
                                    Mobile no-[protected]
                                    Dear
                                    Sir/madam

                                    I forgot my user id and password and register mobile number can you please send me my details on my e mail adress which is [protected]@gmail.com.
                                    I will be very thankful

                                    Regards,
                                    Bipin Kr Jha
                                    Cell. no. [protected]
                                    My irctc login id and password are locked
                                    My mobile no [protected]
                                    My id Plz ?
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                                      C
                                      chethanmaris
                                      Apr 20, 2018
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                                      I have booked ticket in tatkal quota on 14 april 2018. Pnr no. [protected] on train no. 12658 for the date 15 april 2018, it went for waiting list till date refund amount was not received in my bank a/c. I have paid online through icici bank. Rs. 1080/-
                                      In irctc website is showing that rs.900/- was refunded on 18 april 2018, through zkpy bank.

                                      Sir, please resolve the issue and send refund amount to my registered icici bank a/c.

                                      Pnr no. [protected]
                                      Transaction id: [protected]
                                      Refund id: [protected]
                                      Refund bank name: zkpy bank
                                      Refund date: 18 april 2018
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      Sir...
                                      i forgot my user id and password but i remember my email id [protected]@gmail.com

                                      balveer singh
                                      I have cancelled my ticket on 14 april 2018 bt still nt credit in my account. I request u to solve my problem as fast as possible . Ther are two transaction that is to be refunded.
                                      I have booked a ticket in shramjeevi exp12392
                                      transaction id [protected]
                                      refund id [protected]
                                      the cancellation date is 21st feb 2018 . REFUND AMOUNT 480 and yet i have not got refund in my bank account, and the status showing is refunded..NO PROPER REPLY FROM IRCTC ..TICKET NO [IRCTC #8512118]
                                      Transaction ID ---- [protected] and [protected] were done on 9th April 2018 from bhopal to gwalior during tatkal booking ticket booking failed for two times and amount is deducted both time. Still not getting refund. Please look into this and refund my amount.
                                      On my irctc account whenever I book a ticket, I donot receive message on any mobile number mentioned while booking the tickets. So kindly solve my problem as soon as possible.
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                                        Khansharif
                                        from Jhansi, Uttar Pradesh
                                        Apr 20, 2018
                                        Resolved
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                                        Resolved

                                        Address: Jhansi, Uttar Pradesh, 284003

                                        We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 215.0 has been processed as per below details:
                                        Date of cancellation of e-ticket/date of failure of e-ticket booking:17-apr-2018
                                        Refund processing date:18-apr-2018
                                        Refund amount:215.0
                                        Refund reference no:zp8a97d5faddd9
                                        Payment option used : zaakpay pg
                                        Apr 26, 2018
                                        Complaint marked as Resolved 
                                        My amount not accept my bank account please check my irctc refund amount PNR Number 2725984067 and PNR Number: 2345090498. And transfer my bank account MOHD. SHARIF ACCO NO. 3884000100973724 IFSC. PUNB0388400
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        Apr 20, 2018
                                        Updated by Khansharif
                                        My account PNB [protected]
                                        IFSC CODE = PUNB0388400
                                        Refund my balance
                                        Mohammad sarif
                                        Apr 26, 2018
                                        Updated by Khansharif
                                        pnr number [protected] /irctc transaction id [protected], an amount of rs. 215.0 has been received my bank account.
                                        Thank you
                                        As i did not get any refund from my ticket cancellation of 3 tickets of, 12212, muzaffarpur garib rath, kindly refund my money back.

                                        cancellation transaction number- [protected]
                                        transaction date- 04/06/2018

                                        thanks and regards
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