Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I am traveling from ndls to raipur in bilaspur rajdhani with train number -12442. Pnr number is pnr - [protected]. My father and myself has back problem. There is so much if jerking in the train that, the problem has raised very much. The laptop in my hand also dropped from my hand due to the jerking. I had a word with attendant in the coach, but he told this not his duty you go and complaint online.

Moreover, the toilets are not cleaned at all and there is no water supply in some of the toilets. This is what we are paying a higher amount for the journey to get more pain.

Train like rajdhani are delayed and not covered during the overnight journey which is strange.

I need full refund of my ticket and also need compensation of the damage of my laptop and treatment for my back.

Date of incident: multiple (Latest being today)

I can understand a website taking time to develop granting when it was created. But then, after more than 15 years, when it is the main stream regarding india's main transportation - indian railways, the services going down is a joke..

Exact problem is "server error" at 4:30 pm ist - apr 21, 2018.

And as a side-note: enter key is supposed to act as login button press for the information of whoever is the newbie programmers who designed it.

I have booked a train ticket mumbai to kudal of journey dated 13.04.2018 and kudal to mumbai of journey dated 23.04.2018. Due to personal reasons i have cancelled the both tickets on 13 april 2018 and 14 april 2018. The ticket has been cancelled successfully, and in the cancelled ticket option it is showing "refunded" but amount still not refunded back to the account. What should i do to get the money back?

Kindly help me the needful things.

Ticket details,

Pnr number : [protected] & [protected]
Refund amount : rs 990 + rs 315 + rs 440

Thanks & regards,

Ashish bhogle

Sir,
The tdr filed against pnr number [protected] with reason train late more than three hours and passenger not travelled. Has been repudiated by system why it is repudiated by the system as if the passenger is not travelled & train is late by 6 hours,
It is clearly chked online that train is late by more 6 hours and i am having proof that psg not travelled then how railway says wrong for refund of amount.
Kindly chk & do the needful,...

Thanks
Girish saxena
[protected]
[protected]

I have booked ticket in tatkal quota on 14 april 2018. Pnr no. [protected] on train no. 12658 for the date 15 april 2018, it went for waiting list till date refund amount was not received in my bank a/c. I have paid online through icici bank. Rs. 1080/-
In irctc website is showing that rs.900/- was refunded on 18 april 2018, through zkpy bank.

Sir, please resolve the issue and send refund amount to my registered icici bank a/c.

Pnr no. [protected]
Transaction id: [protected]
Refund id: [protected]
Refund bank name: zkpy bank
Refund date: 18 april 2018

We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 215.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:17-apr-2018
Refund processing date:18-apr-2018
Refund amount:215.0
Refund reference no:zp8a97d5faddd9
Payment option used : zaakpay pg

I had cancelled the ticket. But my money is still not refunded to my account but in irctc website it shows refunded on 16/04/2018 in payumpp bank. But in my account still the refund money is not credited. I called your customer care number lot of time. You did not pick up the phone. Please refund my money.

Transaction id: [protected]
cancellationid /refund id: [protected]

Hi support team,
I have booked a tatkal ticket from ald to anvt for 'rnc anvt special' on 19-feb-2018 and date of journey was 04-mar-2018. For reason train delayed more than 3 hours and the passenger has not traveled, i filled the tdr on 03-mar-2018 because train was coming from another station and it was 15 hours late already so i decided to travel with another train.
For the same in irctc against my ticket, the status was turned to cr registered, but the amount was not refunded yet. I am not sure what else i might be missing to get amount refunded. Please let me know what i
Can do further or else you can drop a mail to india. [protected]@gmail.com

Ticket details:
Date of booking: 19-feb-2018
Date of boarding: 04-mar-2018
Transaction id: [protected]
Train no./name: 08617/rnc anvt special
Pnr no: [protected]
Tdr filing date: 03-mar-2018 16:31:58 hrs
Reason for tdr: train late more than three hours and passenger not travelled
Cancellation id: [protected]
Tdr zone: northern railway (Nr)
Registration no:[protected]
Tdr status cr registered

Warm regards,
Mukesh kumar

Dear sir
On 15-march -2018 i have tried to book the ticket using irctc application through phone pay razor pay money 415 rupees debited from account but i did not get ticket from irctc. So please credit 415 rupees in to my account.

Transaction id :hdf77420f2e27b346f2bf[protected]ff85
Utr no :[protected]

From,
Bharath katika
Mobile no :[protected]
Email:[protected]@gmail.com

No one is working on it, no reply over mail and even on call i am getting any answers, its already 12 days are passed

I have called from [protected] to [protected], initially call was not getting connected whole day executive said i am transferring your call to seniors, call keeps on ringing for 10 minutes and no one picked up.
They said we are looking into this, but refund is not yet processed.
Also i am also not getting any reply on mail too.
My mail id: [protected]@gmail.com
Mobile number: [protected]

Refund amount: rs. 600 is been pending since last 17 days

I am attaching the statement and failed transaction screenshot for your reference

Thanks & regards,
Kumar kishnani
[protected]

Hi support team,
I have booked a ticket from lucknow
To varanasi for be bsb express, date of journey was 11th march 2018.
For reason train delayed more than 3 hours and
The passengers have not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Do transaction :- 4th march 2018
Pnr number :- [protected]
Date of boarding: 11-mar-2018
Reason for tdr: train late more than three hours and passengers not travelled.
Tdr filing date: 11th march
Tdr status: cr registered
Transaction id: [protected]
Tdr zone: northern railway (Nr)
Train no./name: 14236 / be bsb express8
Warm regards,
Kamal

I don't receive money for canceled the tickets...
The bank asking my arn no but i don't get my arn number...
So what to do to get the money or please provide me the arn nmbr...
Please sir it i have been suffer from 6 months for that please do ur best to resolve my problem as fast as you can do...
If you do it fast then i very thankful to u...

I have booked irctc a train ticket from itarsi to tcr train no. 12626 on 11.04.2018, unfortunatly tickecket is not booked & amount is refunded through zaakpay pg, but the amount is not yet credit in my account.

My irctc failed transaction no is. [protected] dt.11.04.2018. Rs.2355.00. The refund amount not yet credit in my account.
Kindly do the needful early.

Sir, today i book ticket from dee to ypr vide pne no [protected] i request for lower birth but when 186 are awailable we got upper& middle, &we both areof age 67/61 senior citizen so kindly adjust us in lower birth as per irctc rules & regulation & central railway minister guide lines that the lower birth will give first prefence to senior citizen male &female passengers so i request you to allot us lower birth when still above 180 seats are available in thirdac train no. 12214 of dt 30/04/2018

IRCTC के माध्यम से में 1 अप्रैल को RANCHI से Anvt के लिए टिकट बनाने के कर्म में मेरे बैंक एकाउंट से balance काट लिया गया और मेरा टिकट भी नही बना।
जिसके बाद मुझे massage भी मिला कि आपके account में 5 दिन के अंदर आपको पैसा refund मिल जाएगा।
मगर अभी तक मुझे मेरा पैसा नही मिला है
Mail भी करता हूँ मगर कोई Reply नहीं मिलता है।
अतः आपसे निवेदन है की मेरा पैसा refund करा दे।

नाम - शाहनवाज़
यूजर id - annu786_an
[protected]

To whomsoever it may concern,

I booked a tatkal ticket for which amount had been deducted from my account and the transaction got failed.

It is urgent for me to go and due to your faulty systems i have missed booking the tickets. Now when i go to book again, it is showing a huge waiting list.

I will have to travel no matter what and if the issue is not resolved on a priority basis, i assure you, i would travel ticketless and would not pay any fine that i would be liable for. I want a confirmed reservation for the same.

Expecting your earliest response.

Find the attachments for details.

P. S. Make your customer care number work.

SIR
I booked aticket from visakapatnam to vijayawada PNR NUMBER IS [protected] cost of the ticket is 275 .but next day booking same train same date the cost is 345.train numer and name 08501 / VSKP SC SPL.
please respond to this unfair rates very from day to day..and also I booked another ticket in tatkal the ticket cost is 426.80 the ticket in TQWL/4 after ticket is cancelled by IRCTC after chart prepared.in this case 355 is refunded it is not fair I payed 426.80 rupees but ticket is not booked and refund is also cut 72 rupees .there is no use to travew in railways and book railway ticket .it is better to travel in private travels.

I have booked a ticket for D VENKATESH for travel from VIJAYAWADA TO SECUNDERABAD for guntur intercity express 12705. After making the payment of rs 146/- through paytm and Transaction id in irctc is [protected], there was some failure. When i checked my bank account the payment is done. However, when i logged back to irctc i could not see the reserved ticket.
My email id is [protected]@gmail.com

I request you to kindly do the needful at the earliest...

We were travelling in train 16032dt on21/2/18. Pnr no [protected]. Birth no b2 42, 43, 45. Unfortunately my daughter had left her bag in the train. One co passenger found it and handed over to tte. He had submitted the same in jhansi station. Very next day i collected the bag except cash.. It was deposited in jhansi station. I applied for refunding in ncr allahabad through speed post. Till date cash is not refund. I have already done mail ticketid8622883.

Dear sir/ma'am,

I had cancelled my ticked on 17th mrch 2018 but still not get refund of it.

Transaction details are as follows:

Cancellation i'd : [protected]
Pnr no. : [protected]
Cancellation date: 17/03/2018
Jammu ghy expres (15654)
Ptkc - rny (28/04/2018)
Refund amount - rs. 3525

Kindly let me know up to when this will be credited back to my account as it's already being more than 20 days
Hoping for your kind revert.