Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: New Delhi, Delhi, 110006

I had cancelled the ticket on 21.02.2018. And amount of 365 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 15.07.17 and bank name as payumpp. Details as below,

Pnr no-
Transaction id - [protected]
Refund id - [protected]

Transaction id:[protected] pnr no [protected] train no./name:13414 / farkka express
Date of journey:21-feb-2018 date of boarding:21-feb-2018 class:sleeper class (Sl)
From:delhi (Dli) to:harpalganj (Hrpg) boarding:delhi (Dli)
Resv upto:harpalganj (Hrpg) quota: general (Gn) date of cancellation:23-feb-2018 18:11:39 hrs
Ticket type: e-ticket cancellation id:[protected]
Note: train is cancelled, only full cancellation is allowed

Please look into the matter.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Website: www.irctc.in

I booked a railway ticket (Talkal) using irctc website (Train no :16316 kcvl - sbc, sleeper class) on feb 25 2018. While payment is made through my debit card via using credit card/ debit card / wallet (Powered by ict payumgis). Payment process result in failure due to your server, and an amount of 530 inr is deducted.

According to your refund rule, for failed transaction (If amount is deducted)
It will automatically credit in customers account within 4 working days.

I donnot get refund till after completeing 7working days. I already contact irctc care regarding this issue, but still no response

Transaction id - [protected]
From kcvl - sbc
Date of journey 26/02/2018

₹530 is deducted and not booked

So please refund the amount

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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M

Mayank Meena

from Ratnagiri, Maharashtra

Mar 5, 2018

I have PNR (PROTECTED) I book a ticket 25/02/2018 from SURAT to KOTA and it got cancelled and it says it has been refunded on 26/02/2018 on bank called PAYUMPP, From where i could get my money in my bank account from the PAYUMPP BANK to ORIGINAL BANK
And the amount was 385 out of which they said refunded amount is to be 325

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I had purchased two tea (Tea bag) at old delhi railway station at platform no 16 on 04.03.2018 at 18:10 hrs.. The picture of the stall is attached. I had complained about the unpleasent taste of the tea to the vendor. The reply given by the vendor is totally foolish and they had not accepted their fault and shown me the packet of brook bond premix (May be milk) and said that they used that brand. I thrown up the both cup of tea and filed this complain.

As threre is no other mean available to complain about taste of tea, hence i am complaining online. I hope so this complain may be treated at par and an action may be taken accordingly.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

Ankit Jonwal

from Kolkata, West Bengal

Mar 5, 2018

I made my payment for a ticket but ticket was not done even after money was deducted

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£

£££...

from Hyderabad, Telangana

Mar 5, 2018

I was opened new user ID for irctc login on 27/2/[protected]@15.32 hrs in PAYTM .And I got mobile verification OTP &verified by IRCTC in .
And email verification OTP not received up to now

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Address: Bhilwara, Rajasthan, 311603

Sir
I booked my ticket on irctc and my ticket was failed but payment is debited from my account. The amount is 775 rs and my transition id is [protected] or[protected]irctc.
Please look into the matter. I am. Not satisfied from your service. This time i am expecting much from you. I belong to very poor family. I want my money as early as possible.
Please look into the matter

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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N

Nishant Vohra

from Ahmedabad, Gujarat

Mar 5, 2018

I had searched on platform number 1, 4 and 6 for water point. But feel sorry to hear that all of them were closed and non functional.
Some people also insisted to buy other brands.
Felt very bad as basic facility was not provided.

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Address: Jammu, Jammu and Kashmir, 181201

R/sir
Mera naam anil hai sir maine 11feb ko ticket book kr rha tha 12feb delhi to jammu ki sampark karanti ki booking ki thi but first time ticket book nhi hui balance deduct ho gya, 2nd time ma booking cnfrm ho gai aur balance v deduct hua but jo first time balance deduct hua vo abi tak refund nhi hua hai ja msg hai jo ticket book ka time mujhe received hua hai

Thank you for using your sbi debit card 606xx0614 for a purchase worth rs455.0 on pos[protected] at one97 communication li txn#[protected].

Thank you for using your sbi debit card 606xx0614 for a purchase worth rs455.0 on pos sbirctc at irctc txn#[protected].
Sir abi tk mera account ma balance refund nhi hua hai
Pls help and refund my balance

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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K

Kingnaveen

from Allahabad, Uttar Pradesh

Mar 5, 2018

Hello,
I'm Naveen I have booked ticket through IRCTC with payment method upi in Razorpay. It has debited money two times but I don't get my ticket.I have attached my transaction id photo with this application. Sir I requested you to Please refund my money as soon as possible.
Thanks

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S

sanjayanand39

from Delhi, Delhi

Mar 5, 2018

Sir i travel on train no 12649 on 3 march 2018 PNR [protected] while traveling the vendor gave me local water bottle instead of rail nir i got dehydration by drinking that water they were also selling items more than MRP I complained to ircatering but no action was taken on complained they are playing with the health of passengers and making money

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S

Sukanya Arumugam

from Hyderabad, Telangana

Mar 5, 2018

H I booked the ticket from Chennai to hyd last week.. i booked twice on 22nd and 24th Feb.. both the time, the money was deducted, but ticket was not booked. Pleas check this.

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Address: Nagpur, Maharashtra, 440024

The vendors roaming in the train openly sell tobacco products like vimal, pan masala and what not. As these products are being sold on the trains people purchase them and pollute the surrounding.
Seeing a person sitting next to you and chewing some tobacco product and spitting it here and there, is very unpleasant for all the passengers.

I request you to take necessary action against these products and stop the sale of these products in the train. This not only is a problem for the co-passengers but is also a problem for the rail department. As these people spit everywhere, soon we will find red drawings all over the train.

Please take this into consideration and do the necessary else soon this will lead to a very unhygienic rail network and trains will get converted to some spitting area just like the st bus service.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Kannur, Kerala, 670102

To whomsoever it may concern.

Sir,
I have been a regular traveller of south indian railways. On 3 march while traveling from calicut to thalassery in parasuram exp 16650 c1 coach seat number 12 and 18 (Pnr no:[protected]) with my elderly mother an equity to ttr for consequtive seats was returned with arrogant and provocative responses.
Not expecting such arrogant ttrs in service.

Dr. Sourabh a. P
[protected]

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Address: Pune, Maharashtra, 411045

Dear sir,

Pnr number - [protected] dt 08/05/18 from shornur to pune train number 22149.

Pnr number -[protected] dt 30.04.18 from pune to palakkad train number 16331.

I have cancelled these tickets on 20.02.18 but i have not received my refund amount.

My cancellation id is [protected] & [protected]

The system is showing refunded but as displayed the bank name is citi but the payment done by me is bank of india.

Pls check and revert back as soon as possible.

Regards
Thajuddin

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Hi,

I got 2 deduction (830 each) for 1 tickets on 3 march 2018. It should be only 830 rupees, but deduction was 1660 (830 + 830)

Upi i'd - [protected]@icici

Please refund 830 rs back to my bank account.

Screenshot attached for transaction.

Regards
Avadhesh natani
Mob - [protected]

Mar 4, 2018

Complaint marked as Resolved

I got full refunded amount to my bank account within 24 hours. Thanks for helping me.

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Due to lack of adequate no of online reservation, passengers are taken for a ride by unscrupulous ttes inside running train. Cctv should be installed inside every coaches. Honest mobile inspectors should be deployed and sudden check be carried out by them and nab the dishonest tte
& recover cash from their pocket & no of online tickets be increased.

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I have booked reservation at 1.23 pm today, from KARUR TO CHENNAI CENTRAL for 5 (2male, 3female) member on 6th june 2018 for train number 22652 PGT MAS Express through transaction id [protected]. Amount Rs.1400 debited automatically from my account but e-TICKET not generated at that time in IRCTC app. So i kindly request for refund my money in my account.

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Address: Thane, Maharashtra, 421306

16381: kanyakumari exp.
2nd march 2018
Kalyan

Tea vendors are charging 10 rs per tea. Even when its printed on irctc tea cups 7 rs per tea.

Tea is only for name sake. It is only tea colored hot and tasteless water.

Very poor way of treating passengers and very low quality of service.

This will come to you when u will come insuch situation. This is mere loot of passenger.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Mar 02, 2018

Updated by abhibmw If you charge ample of amount on tickets so its your duty to provide good service. Indian railways are loosing its dignity due to this.

I will request Rail minister to seriously take their responsibility and look forward to provide good service.

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Address: Mumbai City, Maharashtra, 401105

Pnr [protected] train no 12262. Diarrhoea and black vomiting started in night post consuming irctc served dinner. Acute diarrhoea and dehydration leads to hospitalisation. Patient is still in hospitalised. If the railways fail to take the action against corrupt and immoral caterer, then will file the complaint to state consumer forum.
Dr's certificate hospitalisation report and entire symptoms and diagnosis directly related to the food poisoning. Railways must take harsh action against such negligent caterers who cheat the consumer by spurious quality of served inside prestigious train viz:-, duronto.
I hope that this complaint will be addressed to save other irctc consumers from falling ill.

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Address: Varanasi, Uttar Pradesh

Dear sir,
I have cancelled the ticket but the refund of ticket amount is not given
I have booked the ticket through online process.
My ticket details are-

Varanasi to moradabad
Ticket no[protected]
Pnr no [protected]
Date 04/02/2017
Amount rs.1470

Muradabad to varanasi
Ticket no 33277932
Pnr no [protected]
Date 06/02/2017
Amount rs.1740

Please look into the matter and help me out.

Thank you.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I had booked a ticket through irctc e-ticketing service in the train no.12503, agtl humsafar for journey from howrah to guwahati on 03.03.2018. Exp schedule of the train to leave bnc at 10-15 hrs on 02.03.2018 is rescheduled to leave bnc at 01.00 hrs on 03.03.2018. Accordingly, i cancelled my booking due to late departure of the train. But i am being refunded rs.1660 instead of rs.2215, the booking fare.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Pnr - [protected]
Date of booking - 08-feb-2018
Date of cancellation - 22-feb-2018.
Train number - 12604
Source - guntur (Gnt)
Destination - chennai central (Mas)
Date of journey - 11-mar-2018.

Its been a week and still i haven't received my refund amount. I have tried calling all the customer care numbers available but there's no response. I'm not satisfied with the irctc services and its negligence in handling the issues faced by public is too bad.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 676317

Dear sir,
I am booked ticket on[protected] through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my account. When i saw irctc site u already refund amount to my account but still not refund in my account. Please revert asap. Please refund my amount in my account.

For kind your reference attached transaction id
Transaction id : -

[protected]

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S

sk Mujaffar

from Kolkata, West Bengal

Mar 1, 2018

I had booked a ticket from ten to tbm on 25 feb 2018. I got an error after payment and i was not refunded yet. But the status has an update of refunded. Kindly make grateful measures for the amount to be refunded. Else we may proceed via consumer court. My transaction id [protected] plzz refund my amount very shortly

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A

Adulya Sampath

from Kottayam, Kerala

Mar 1, 2018

While registering as a new user I have given a wrong email ID and thus the system didn't allow me to verify the email and hence couldn't proceed further.
Request you to remove the Data from database so I can create a new ID

UserID: Adulyas_1

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I have booked 3 ticket through irctc app but while payment i choosen razorpay upi payment and i opened tez app and paid rs 810. After successful payment in tez application, i opened irctc app but it was crashed and after that even ticket were not booked and it showed in failed transactions. But my money is deducted. Please resolve the problem
Thank you
Transaction i'd are attached...

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Website: Irctc.co.in

I have entered wrong email id for my irctc account and now i cannot change it.
The site does not provide a chance to change my email and now i cannot access my account. This makes it so much hard to book tickets now. Because my phone no. Is also entered so now i cannot even use my no. For other account. Correct email id is - [protected]@gmail.com. Wrong id entered is [protected]@gmail.com.
Username is rkt_234.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Praveenmkc

from Agra, Uttar Pradesh

Mar 1, 2018

Sir, I am book railway ticket from IRCTC and money pay from razorpay UPI . Money cut from bank but ticket is not book
So, please refund my 280 rupees

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Payal Mangal

from Gurgaon, Haryana

Mar 1, 2018

Name- Payal Mangal, IRCTC user id- mangal_4. I have mistaken in my irctc registration by entering the wrong Email id. wrong id entered is [protected]@gmail.con correct id is [protected]@gmail.com i kindly apologise for entering wrong email id and support me to change the correct id or change by yourself.

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Website: www.irctc.co.in

Pnr no - [protected]. Passenger boardedthe train on gaya jn at around 11:30 pm & after few minutes staff came to ask whether passenger's food choice is veg or non veg but he never returned to serve the food.
In morning when passenger asked about last night food, they gave a wired excuse like staff was newly recruited. What is this? Kindly register my complain.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Feb 28, 2018

Updated by M a n u Train details -
Train No - 22823
Train Name - Bhubaneswar - New Delhi Rajdhani Express

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D

Deepak Lavate

from Vasai-Virar, Maharashtra

Mar 1, 2018

A service charge of minimum RS.10 is being charged for every transaction of irctc .Even for a ticket of RS.100, the total fair goes up to RS.116, which is quite high.Plz provide some information if such charge is correct . If not, suggest possible solution.

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C

Chandan Tudu

from Bhubaneshwar, Odisha

Mar 1, 2018

I have registered for irctc user and password long time ago. Now I want to booking Train Ticket through IRCTC but I unable to do every time. I want to rectify my user name and password. kindly help me.
thanking you.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 166

not refund my bank a/c

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refund not made - transaction failed while booking

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tea

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regarding my refund

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deduct my balance without ticket booking

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products being sold in the train

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arrogant behaviour of ttr

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non refund after cancellation of online ticket

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rajor pay - 2 deduction for 1 train ticket

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present online reservation system and lack of transparency

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irctc ticket booking refund req.

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poor and third class tea quality

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several food poisoning in hwh cstm duronto, leading to hospitalisation

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refusal of ticket refund

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cancellation refund

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e-ticket cancellation refund amount is not credited.

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railway ticket refund amount

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razorpay irctc payment failed but money deducted

wrong email id entered at irctc registration

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food (dinner) was not served during journey

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