Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir, i myself sukanta ku kar online booked a ticket from jagdalpur to bhubaneswar on 06-mar[protected]mar-2018) through your web site irctc but after deduction of amt server of internet slow or stopped. Hence confirm ticket not settle for journey on dated 23/03/18.in these case to transfer amount of rs. Vide these reference may by refunded me earlier please. Inb irctc-railway ticket book railway ticket booki [protected]igadazdwo6 rs. 406.80 on dated 06/03/2018 12:55 hrs

I hv cancelled my i ticket and they give me 0 rs.. When i called him on their given numbers all nos were fake i don't know why they are doing this... Now how to contact with irctc complaint number... When ever i called always buisy i have tried minimum 100 of times during 100 times of call the answering machine receives my call for three times and put me hold for 5 minutes after that line cut...

I booked an e-ticket on 26-Jan-2018. Journey date of the ticket is 19.02.18. but the ticket was not confirmed and the money was deducted from my card. after the lots of time contact with customer care then he sent me an email to registered mail id on date 12.02.2018 at 19:46 refund of Rs. 1305/- to my account. But when I checked my account the amount was not credited to my account. I contacted my banker SBI enquiring about the refunded money but they told no money received from IRCTC.

Then I wrote an e-mail to IRCTC complaining non-refund of money against of ticket. They informed me that the money refunded to my a/c vide settlement id.
I sent updated passbook print copy. but there not response any further.

When I wrote e-mail again, they asked me to submit my account statement which I did but no response came from IRCTC.

Then I called their helpline no.[protected] few times. Every time they asked me the details regarding the ticket & told they forwarded my complaint to the higher authority.

But they did not let me speak to their higher authority to whom my case was referred.

Myself sumant sharma traveled from new delhi to mumbai via 12952 mumbai rajdhani in coach no a1 (Two tier ac:) on berth no 12 on 04th march, 2018.

The dinner served in coachcaused food poisoning to me that led me to take medical help and causing me physical, mental, emotional, financial loss.

This is my worst experience traveling in mumbai rajdhani for which i paid more than the flight ticket available on same route.

Please don't conure through this train
On this route or if you must avoid food being served at all costs.

I sought your intervention as Irctc was responding for the last 6months. You have just forwarded my complaint on 15feb and given an Id as was being done by Irctc. You have shattered my hope by not taking any tangible actionin solving the problem. some agency has to take responsibility to restrain Irctc from looting customers.SBI has given a transaction Id by which they have credited money to Irctcfrom my savings acct and why IRCTC could not tell SBI that they have not received money under that transaction Id. Sir, in case you are helpless please advise details of next higher authority I should approach for redressal of my grievance.

On 24 feb around 11.05 am i was just trying to book a tatkal ticket from kalyan to gulbarga station and done all the filling of details required for booking and then i choose patym option for money transaction purpose and the irctc app direct me to the paytm website where i login to my account and pay the amount but due to some network failure or what but the amount get deducted from bank account but cant reach to irctc then my whole transaction was failed but amount is still not get refund

I had cancelled the ticket on 21.02.2018. And amount of 365 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 15.07.17 and bank name as payumpp. Details as below,

Pnr no-
Transaction id - [protected]
Refund id - [protected]

Transaction id:[protected] pnr no [protected] train no./name:13414 / farkka express
Date of journey:21-feb-2018 date of boarding:21-feb-2018 class:sleeper class (Sl)
From:delhi (Dli) to:harpalganj (Hrpg) boarding:delhi (Dli)
Resv upto:harpalganj (Hrpg) quota: general (Gn) date of cancellation:23-feb-2018 18:11:39 hrs
Ticket type: e-ticket cancellation id:[protected]
Note: train is cancelled, only full cancellation is allowed

Please look into the matter.

I booked a railway ticket (Talkal) using irctc website (Train no :16316 kcvl - sbc, sleeper class) on feb 25 2018. While payment is made through my debit card via using credit card/ debit card / wallet (Powered by ict payumgis). Payment process result in failure due to your server, and an amount of 530 inr is deducted.

According to your refund rule, for failed transaction (If amount is deducted)
It will automatically credit in customers account within 4 working days.

I donnot get refund till after completeing 7working days. I already contact irctc care regarding this issue, but still no response

Transaction id - [protected]
From kcvl - sbc
Date of journey 26/02/2018

₹530 is deducted and not booked

So please refund the amount

I had purchased two tea (Tea bag) at old delhi railway station at platform no 16 on 04.03.2018 at 18:10 hrs.. The picture of the stall is attached. I had complained about the unpleasent taste of the tea to the vendor. The reply given by the vendor is totally foolish and they had not accepted their fault and shown me the packet of brook bond premix (May be milk) and said that they used that brand. I thrown up the both cup of tea and filed this complain.

As threre is no other mean available to complain about taste of tea, hence i am complaining online. I hope so this complain may be treated at par and an action may be taken accordingly.

Sir
I booked my ticket on irctc and my ticket was failed but payment is debited from my account. The amount is 775 rs and my transition id is [protected] or[protected]irctc.
Please look into the matter. I am. Not satisfied from your service. This time i am expecting much from you. I belong to very poor family. I want my money as early as possible.
Please look into the matter

R/sir
Mera naam anil hai sir maine 11feb ko ticket book kr rha tha 12feb delhi to jammu ki sampark karanti ki booking ki thi but first time ticket book nhi hui balance deduct ho gya, 2nd time ma booking cnfrm ho gai aur balance v deduct hua but jo first time balance deduct hua vo abi tak refund nhi hua hai ja msg hai jo ticket book ka time mujhe received hua hai

Thank you for using your sbi debit card 606xx0614 for a purchase worth rs455.0 on pos[protected] at one97 communication li txn#[protected].

Thank you for using your sbi debit card 606xx0614 for a purchase worth rs455.0 on pos sbirctc at irctc txn#[protected].
Sir abi tk mera account ma balance refund nhi hua hai
Pls help and refund my balance

The vendors roaming in the train openly sell tobacco products like vimal, pan masala and what not. As these products are being sold on the trains people purchase them and pollute the surrounding.
Seeing a person sitting next to you and chewing some tobacco product and spitting it here and there, is very unpleasant for all the passengers.

I request you to take necessary action against these products and stop the sale of these products in the train. This not only is a problem for the co-passengers but is also a problem for the rail department. As these people spit everywhere, soon we will find red drawings all over the train.

Please take this into consideration and do the necessary else soon this will lead to a very unhygienic rail network and trains will get converted to some spitting area just like the st bus service.

To whomsoever it may concern.

Sir,
I have been a regular traveller of south indian railways. On 3 march while traveling from calicut to thalassery in parasuram exp 16650 c1 coach seat number 12 and 18 (Pnr no:[protected]) with my elderly mother an equity to ttr for consequtive seats was returned with arrogant and provocative responses.
Not expecting such arrogant ttrs in service.

Dr. Sourabh a. P
[protected]

Dear sir,

Pnr number - [protected] dt 08/05/18 from shornur to pune train number 22149.

Pnr number -[protected] dt 30.04.18 from pune to palakkad train number 16331.

I have cancelled these tickets on 20.02.18 but i have not received my refund amount.

My cancellation id is [protected] & [protected]

The system is showing refunded but as displayed the bank name is citi but the payment done by me is bank of india.

Pls check and revert back as soon as possible.

Regards
Thajuddin

Hi,

I got 2 deduction (830 each) for 1 tickets on 3 march 2018. It should be only 830 rupees, but deduction was 1660 (830 + 830)

Upi i'd - [protected]@icici

Please refund 830 rs back to my bank account.

Screenshot attached for transaction.

Regards
Avadhesh natani
Mob - [protected]

Due to lack of adequate no of online reservation, passengers are taken for a ride by unscrupulous ttes inside running train. Cctv should be installed inside every coaches. Honest mobile inspectors should be deployed and sudden check be carried out by them and nab the dishonest tte
& recover cash from their pocket & no of online tickets be increased.

I have booked reservation at 1.23 pm today, from KARUR TO CHENNAI CENTRAL for 5 (2male, 3female) member on 6th june 2018 for train number 22652 PGT MAS Express through transaction id [protected]. Amount Rs.1400 debited automatically from my account but e-TICKET not generated at that time in IRCTC app. So i kindly request for refund my money in my account.

16381: kanyakumari exp.
2nd march 2018
Kalyan

Tea vendors are charging 10 rs per tea. Even when its printed on irctc tea cups 7 rs per tea.

Tea is only for name sake. It is only tea colored hot and tasteless water.

Very poor way of treating passengers and very low quality of service.

This will come to you when u will come insuch situation. This is mere loot of passenger.

Pnr [protected] train no 12262. Diarrhoea and black vomiting started in night post consuming irctc served dinner. Acute diarrhoea and dehydration leads to hospitalisation. Patient is still in hospitalised. If the railways fail to take the action against corrupt and immoral caterer, then will file the complaint to state consumer forum.
Dr's certificate hospitalisation report and entire symptoms and diagnosis directly related to the food poisoning. Railways must take harsh action against such negligent caterers who cheat the consumer by spurious quality of served inside prestigious train viz:-, duronto.
I hope that this complaint will be addressed to save other irctc consumers from falling ill.

Dear sir,
I have cancelled the ticket but the refund of ticket amount is not given
I have booked the ticket through online process.
My ticket details are-

Varanasi to moradabad
Ticket no[protected]
Pnr no [protected]
Date 04/02/2017
Amount rs.1470

Muradabad to varanasi
Ticket no 33277932
Pnr no [protected]
Date 06/02/2017
Amount rs.1740

Please look into the matter and help me out.

Thank you.