Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Ordered chicken biryani in jhelum exp (11077) : quality of rice as well as the meat was unbearable, both rice as well as meat was undercooked
Non veg meal appears to be lacking all the items that are mentioned in the menu, all the items that were mentioned were not provided (In my case as well as fellow passengers, they failed to provide curd or sweet as mentioned in the thali) therefore a strict action is requested, otherwise the quality of food will go on degrading day by day

I m created personal login id from irtc, last 2 month back (12.01.2017).
And i want to cancel my booked train for tommorrow (18.02.2018)
Unfortunately i forgotted my login password, so i given forgot password, and i mtried many times to create new password, but i cannot still, how to tough for this way. Kindly help me
Regards,
Mangaiyarkarasi. G
[protected]

You charge us ₹775 plus tax for absolutely nothing special, the seats are just as uncomfortable as the seats in the less expensive compartments in the same train.
The recliner lever does not work, it requires us to push the seats front or back ourselves, you offer “wifi termed as a magicbox” which is certainly just a joke, it does not work!

But there is an other compartment with a display and better seats which costs just the same as this one, we have been told by the staff that the irctc website bifercates it’s customers as to who gets the better compartment and who gets the worse. This is a cheap way of ripping off the travellers who have no choice but to travel through the indian railway.

Hi,
I had booked train ticket using your gate way via irtc app but my train ticket was not booked because of no responds from bank but my money was taken from my bank account. The transaction details inb/[protected]/zaakepayment service pvt ltd. The amount is rs:870.90 on 17, feburary 2018. Please refund my money. I'm looking forward from your reply.
Regards,
Mohan babu

I am dhanasekaran k. I have canceled irctc ticket on 31-aug-17. But still the amount not refunded to my credit card. I have listed my booking details below. Please investigate with irctc to get my amount. Bank said they didn't receive my amount still

Booking date:28-07-17
Pnr no:[protected]
Booking amount:1889.29
Amount should be refund: 1240
Date of cancellation: 31-aug-17
Train name

I have to travel by sj rajdhani as it has no booking in general quota between my stations, but from last few months every time i book in tatkal, it shows error that booking not allowed while there is seats available and money got debited from account. I have to suffer as i have no other option to travel. I have contacted customer care but there was no satisfactory reply from them. Kindly resolve this issue.

As i have given a complain dtd 09.02.2018 on irctc about the tickets i havebooked on dec 2017 from nugalsarai to buxar and another was from buxar to howrah sir till now no one has informed about my complaint.. Please take action about it and its too late to solve it... As the customer of irctc its very bad that one problem gets so much time to get solved... As my registered number has been provided to irctc they can messege me on that number

Dear sir,

I have registered my for on line railway ticket booking with www.irctc.co.in but i could not get the site opened for on line ticket booking. I request you kindly to cancel all existing registration for on line ticket booking through irctc so as to enable me to register afresh for on line railway ticket booking.
Yours faithfully
Harshala agale
Cell no. [protected]

Dear sir
I had ordered as order no. 1508154 at khurda road jn. (Kur) on dt 01/02/2018
But it was not delivered inside the train i. E seat:s6/8 and same was intimated earlier through the irctc feedback procedure. Till the date i have not get any assurance and return of my money from irctc though it was seems to be wrong decision of order of any type food from irctc which was made me completely hungry in that day to me and my family inside the train.
Therefore kindly request you to please consider my case.

Paytmsdk — IRCTC refund issue on cancellation

On cancellation of ticket booked on 03.02.18 for journey date 12.03.18 in Howrah Duronto exp (12221) pnr no. [[protected]] from Pune to Howrah, transaction id [protected], irctc is showing that rupees 2740 has been refunded to bank paytmsdk. But the amount has not been credited to my bank account yet. Refund date is showing as per irctc 15.02.18. Let me know the reason for this inconvenience. plz deposite as soon as possible.

Dear sir,

Against below transactions i have not yet received refund from your side. Kindly look into the matter on most urgent basis. It shows that refund was made on 27th january 2018, but no money has been credited in my account yet.

Transaction id : [protected] transaction date 25-jan-2018 cancellationid /refundid : [protected] for rs. 1645.00


Transaction id : [protected] transaction date 25-jan-2018 cancellationid /refundid :
[protected] for rs. 7395.00

Transaction id : [protected] transaction date 25-jan-2018 cancellationid /refundid :
[protected] for rs. 9860

Other than that below failed transactions also twice money has been deducted from my account which has also not yet been credited.

1 [protected]
Rtm mmct 19-feb-2018 not booked 2465.0 07-feb-2018 payment failed failed

2 [protected]
St mmct 19-feb-2018 not booked 1305.0 07-feb-2018 payment failed failed

3 [protected]
St mmct 19-feb-2018 not booked 1305.0 07-feb-2018 payment failed failed

4 [protected]
St mmct 19-feb-2018 not booked 1305.0 07-feb-2018 payment failed failed

You are requested to look into the matter on most urgent basis and refund my money.

Regards,

Tejal mewar

On 10th January 2018 I booked ticket for Journey from Kolkata to NJP which PNR NO is [protected]. Later I booked return ticket on on 14th Jan 2018 which PNR no is [protected]. Both ticket I partially canceled on 9th Feb 2018. Among them I received only refund amount of PNR NO [protected] and transaction id is [protected] but did not receive any amount for PNR NO [protected] transactiion id is [protected]. It is showing status refunded to bank PAYUMPP. What the hell is PAYUMPP ? I never paid through this. So help me to return back my money.

When i went to the irctc food plaza and asked cashier for a normal plate he told me to give change by saying that he doesn't have change for 500 rs. I waited there for some time to let him having change for 500 rs and i saw him to have change for 500 even he did not gave tocken for plate and then after some time when an uncle came there he gave him change of 500 rs. When i asked about this partiality he replied uncle is having total bill of 132 rs but you have bill of only 85 rs. I thought railway is having first come first served but it is just depend upon your bill to be served first.

I have booked a ticket for mrs babitai mohan gawli for travel from h. Nizamuddin to pulgaon in gondvana express, on[protected]. After making the payment of rs 306.80/- through sbi netbanking, there was some failure. When i checked my bank account the payment is done. However, when i logged back to irctc i could not see the reserved ticket.
My email id is [protected]@gmail.com
Mobile no. [protected]
I request you to kindly do the needful at the earliest

I satish borate submit a complaint
Name - satish borate
Irctc user id - boratesr mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is satish. [protected]@gmai. Lcom my original correct id is satish. [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

My irctc id is ketan472.

I got otp on my email id and email verification process is completed for irctc account.

Otp is received on my mobile number. I've tried to verify my mobile number by using received otp but it's not working.

My mobile number is [protected].

Please help me for mobile number verification process on irctc account.
Thank you!

Today on 14 feb 2018. I'd made a booking for meal of one combo in which are paneer and 4 roti and a lachchha paratha and a butter nan on jalandhar city stn with your catering partner ddr group and total charge was rs 257. But they gave me only one roti very small and burnt instead of 4 roti. And the size of paratha and nan was too small as they charge me of rs 260. And did not return my rs 3. And ran away.

Dear sir/ma'am,
I have been trying to create account on irctc for a very long time and each time the error shows that both the email address and phone number are registered with irctc already, however they are not. I then created a new email address on gmail and re-entered the details on irctc to create account with the fresh email address (That has not been used anywhere) and a new mobile number (Newly purchased mobile number that has not been used anywhere till then). But it shows the same error masssege "email address and phone number are already registered". I have wasted hours to do this simple thing but there must be a problem with your system. I would request you to please take a check on it so that we can use the service that our govt. Provides us.
I hope the concerned person will help us on this matter.

Thanking you,
Abhilash sharma
[protected]@gmail.com
+[protected]

I cancelled the air ticket transaction id [protected] on 11th Jan 2018, as informed air line spice jet had already refunded the required amount to irctc, but my refund from irctc is still due despite several reminders and assurances, and when I try to call the customer care no, the specific no always remains busy attending other customers, this is continuing for last one month, I did not find any other alternative, hence complaining

Hello IRCTC.

Its really very pathetic service from You . Could any one look into the issue against the IRCTC #8025913. IRCTC #8074367, [IRCTC #8096989]

Every time when ever send a reminder mail for update, in the reply i got new ticket no .

Its being more than one month and amount is not credited in my account against the cancellation of tickets on 1st Jan .

When i talked to SBI Bank they are saying they have not recived any amount from IRCTC,

and i am not getting any proper response from You . Can any one reply to this mail with proper justification, I am just stuck in between IRCTC and SBI. .

As per the IRCTC website its says the amount is trasfered respective account . You also given the traction Id, but while check with SBI IRCTC card they says they not recived any amount against this traction,

Can any one look in the issue and revert back with proper response .

Thanks
Shahid khan