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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Mar 21, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 164

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S
Siva1487
from Jabalpur, Madhya Pradesh
Mar 11, 2018
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I was travelling from mangalore central to erode junction in train no 17605, maq kcg express, in b2 coach on 8/3/18. When i got down from the train i forgot to take my purse (Red colour) which has usb drive 16 gb (Sandisk) and also my bp tablets. The purse itself has my name in it (Sivaselvan). If you find it kindly contact me @[protected], [protected].

Contact address:
D384, gandhi adigal street, anna nagar, tennur, trichy 620017
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I had cancelled the ticket on 21.02.2018. And amount of 365 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 15.07.17 and bank name as payumpp. Details as below,,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter.
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By using IRCTC app to booking train ticket payment was approved in BHIM APP but ticket is not confirmed. If ticket was confirmed then money should refund as the Same account. It's already more than 7 days still they did not refund money. I request you plz solve the this problem.
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Hi Sir,

I filed a TDR on 12-Jan-2018 for the reason "Train Late More Than Three Hours and Passenger Not Travelled".
My TDR Status is CR Registered still.
Cancellation ID: [protected]
Registration No:[protected]
PNR No [protected]

Its been a month, could you please update or suggest what is missing here.
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    V
    Vandana0506
    from Noida, Uttar Pradesh
    Mar 11, 2018
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    Address: Faridabad, Haryana, 121001

    I have booked a i - ticket pnr no. [protected] on 5th feb 2018, journey date was 19th feb 2018, but the till date i don't received my i - ticket also written to [protected]@irctc.co.in & [protected]@irctc.co.in & also written on railway ministry & irctc twitter page many times, but there is no reply.

    Now i want my money back. Please help

    Regards

    Manish rao
    +91 [protected]
    [protected]@gmail.com
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      V
      Vinod Kumar Khaiwal
      from Vikasnagar, Uttarakhand
      Mar 11, 2018
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      Respected sir/mam,
      My complaint is against irctc as they deducted money from my account two time but they didn't have me any confirmation of the ticket and gave me any kind of message and showed that transaction is failed two times but everytime they deducted money but didn't gave me any ticket. My name is vinod kumar and i would like to request that please gave my money back my id on irctc is khaiwalvin so pls provide my money back
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Mar 11, 2018
      Updated by Vinod Kumar Khaiwal       They said that in these transactions are failed but they deducted money.pls provide me my money back or from one of them please confirm my ticket

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        M
        Mamta1988
        from Agra, Uttar Pradesh
        Mar 11, 2018
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        Address: New Delhi, Delhi

        I mamta rani traveled on 7th march 2018 from bokaro to new delhi by ranchi rajdhani express (12439). My coach no. A2 and seat no. 24. As i am pregnant lady doctor advice me not to lift any luggage so i request to my coach waiter when i reached my destination u just help me and unload only 1 luggage which i have and he ask me 50 rs. For that which i paid. But when i reached my destination i was disappeared without unloaded my luggage. This kind of your railway workers are doing.
        This is very normal and particular habit of your railway staff...
        I hope u will take necessary action against my problem and inform me on my mail id - [protected]@yahoo.in
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          B
          B Narasimham
          from Hyderabad, Telangana
          Mar 11, 2018
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          We have booked our tickets (Two) for travel to bhimavaram town from secunderabad junction for april 11, 2018 jouney by narsapur express. An amount of rs.1, 115/- was deducted thro' my hdfc debit card. However, we have not received our confirmed tickets. Please immediately let us know the status of our tickets. If the tickets are not booked, please immediately refund the amount deducted.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            A
            aye555
            from Indore, Madhya Pradesh
            Mar 11, 2018
            Resolved
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            Resolved

            Address: Raipur, Chhattisgarh
            Website: IRCTC

            Dear sir, booking dated 11/03/2018
            Irctc aye555
            I am booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my account. When i saw irctc site u already refund amount to my account but still not refund in my account. Please revert asap. Please refund my amount in my account,
            Ac.[protected]

            Anand mallick
            Complaint marked as Resolved 
            Razorpay customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Verified Support
            Mar 13, 2018
            Razorpay Customer Care's response             Hi Anand,

            Kindly provide us with the transaction ID and UPI reference number to [protected]@razorpay.com
            We will be happy to look into this and assist you further.

            Thanks and Regards,
            Team Razorpay
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              M
              Mirajane Leena
              from Rajampet, Telangana
              Mar 11, 2018
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              Sir, i have cancelled my ticket and the money is not refunded to my bank account. Refund status shows that the money is successfully done but still i don't see the refunded money in the bank statement of my account. So, i request you to please solve the details...

              Here are the details...
              Transaction id:[protected]
              Pnr no [protected]
              Train no./name:20812 / ned vskp sf exp
              Date of journey:21-mar-2018
              Date of boarding:21-mar-2018
              Class:third ac (3a)
              From:secunderabad jn (Sc) to:rajahmundry (Rjy) boarding:secunderabad jn (Sc)
              Resv upto:rajahmundry (Rjy)
              Quota: general (Gn)
              Date of cancellation:03-mar-2018 22:32:54 hrs
              Ticket type: e-ticket
              Cancellation id:[protected]
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                P
                Princesai6
                from Guntur, Andhra Pradesh
                Mar 10, 2018
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                I forgot my irctc password.. I know i can recover through my registered mobile number.. But the problem is my registered mobile number is not working now.. Im trying a iot to open through email but i can't see any option to recover through mail.. Before i was using mobile app in that regularly i can't use my user id and password i was just log through pin.. But after restarting my mobile i was confused of my password.. So help me???
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  H
                  Harish Mitra
                  from Gurgaon, Haryana
                  Mar 10, 2018
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                  Hi, surprise to see situation of 1st class category of this train, i have travelled in same category in other' trains but this is worst.
                  1) no water in toilet, it is worst as you as much can think.
                  2) a lot of smell in cabins.
                  3) other people use 1st class toilet s and thats too without water.
                  4) while complaining to caretaker he said he msg. To tt twice but complaint is still pending.
                  5) no snack food in this category.
                  6) tt too told me that if there is no water that i have to complaint on prior.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    J
                    Jagdish1965
                    from Mumbai, Maharashtra
                    Mar 10, 2018
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                    Dear sir, i have cancelled the following railways tickets booked through my atm card from counter window on 31 jan 2018 as per details given below :-

                    Train no 12953 from bct to h nizamudin pnr[protected] journey date 03 feb 2018 amt refundable rs. 5510/-
                    Train no 12952 from ndl to bct pnr no[protected] journey date 10 feb 2018 amt refundable rs. 5510/- (Total amount rs. 11020/-)

                    In my bank account only rs. 5510 has been transferred on 02 feb 2018 and one ticket amount i. E rs 5510/- is still pending. Please check and intimate me accordingly.

                    Regards
                    Jagdish chand
                    Mob [protected]
                    Email [protected]@gmail.com
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      A
                      Anshumnk
                      from Delhi, Delhi
                      Mar 10, 2018
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                      Hi support team,
                      I have booked a tatkal ticket from mgs
                      To dli for avadh assam express on 17th feb,
                      2018 and date of journey was 19th oct, 2018.
                      For reason train delayed more than 3 hours and
                      The passenger has not traveled, i filled the tdr
                      For the same in irctc against my ticket and the
                      Status was turned to cr registered, but the
                      Amount was not refunded yet.
                      I am not sure what else i might be missing to
                      Get amount refunded. Please let me know what i
                      Can do further or else you can drop a mail to [protected]@gmail.com
                      Ticket details:
                      Do transaction :- 17th oct, 2018.
                      Pnr number :- [protected]
                      Reason for tdr: train late more than three hours and passenger not travelled.
                      Tdr filing date: 19-feb-2018 04:25:37 hrs
                      Tdr status: cr registered
                      Cancellation id: [protected]
                      Tdr zone: northern railway (Nf)
                      Registration no:[protected]
                      Warm regards,
                      Ashutosh
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        H
                        Hussain Nagur
                        from Hyderabad, Telangana
                        Mar 9, 2018
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                        Hi sir, train no: 07150 and my date of journey[protected]. And my pnr number :[protected], transaction id : [protected]. Journey from vzm to sc. I am not traveled in train why because train running status much more late. So am booked tdr filing before 3 hours. Now my reservation status is cr registered. What is my tdr status and when my refund money added.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          P
                          parasmalsuthar09
                          from Korampallam, Tamil Nadu
                          Mar 9, 2018
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                          Address: Chennai, Tamil Nadu, 600060

                          I have forgot my user id and i have request them to send my user id but they still did not response and now i am facing problem to login and i cant able to book ticket online. I have send massage to [protected]@irctc.co.in and the mail me ticket id which was computer generated.
                          Its a waste service of irctc website they not provide any chat online service to consumer.
                          Please help me in these regard
                          Thanking you
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            S
                            Shikhar Sahu
                            from Allahabad, Uttar Pradesh
                            Mar 9, 2018
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                            Address: Kanpur, Uttar Pradesh, 208001

                            I shikhar sahu booked the tickets through prn no. [protected] and cancelled the same on 27 feb 2017. Refund of rs 320 has not been credited into my account till yet and the refund status is appearing as refunded.
                            I am attaching a screenshot of the ticket i cancelled for further details..
                            Payment was made through the tez app based on upi. Irctc helpline are not at all helpful.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              V
                              veerapandian.adsp
                              from Chennai, Tamil Nadu
                              Mar 9, 2018
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                              Address: Chennai, Tamil Nadu, 600032

                              I am mr. Veerapandian retired adsp of tamil nadu police
                              Transaction no [protected]
                              Transaction date 26-218
                              Refund on 27-2-18
                              Refund amount rs 2400/-.
                              Above said transaction successfully done from irctc to razor pay. But still i am not get any refund from your razor pay. We need immediate action from your side else we will take further action.
                              Account holder name: veerapandian. K
                              My account number: sba[protected]
                              Ifsc code: icic0000077
                              Contact number: [protected]
                              Mail id:veerapandian. [protected]@gmail.com
                              Regards
                              Veerapandian. K
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              Dear Team
                              Can you please reply for above said complaint.

                              Regards
                              Veerapandian.
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                                M
                                Mubashir Zahir
                                from Delhi, Delhi
                                Mar 9, 2018
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                                Pnr no. [protected]
                                A tdr was filed mistakenly and i contact them to remove tdr befor the departure of train and i made a call to their customer service (I have recording) they told me not to board the train otherwise i will be fined. I did not travelled and later the tdr was repudiated by them.
                                I want my money back because train was late by 5 hours and passengers did not travelled. And tdr also filed on time.
                                My registered email id: mz. [protected]@gmail.com
                                Mobile no. [protected].
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  R
                                  rian1996
                                  from Bhopal, Madhya Pradesh
                                  Mar 8, 2018
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                                  Address: Anuppur, Madhya Pradesh, 484334
                                  Website: www.irctc.nic.in

                                  We are going to attend the brother marriage.thats why i booked a ticket before 1 month the no. of waiting is 1and2. now i am check the status after preparing a chart of C.G sampark kranti(12823).then the waiting shows 5&6.
                                  how we can go now.
                                  if i cant check the current status of my ticket.so what i do in front of TTE.
                                  why we can payoff extra money.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    D
                                    Deepa Agarwal Jain
                                    from Chirala, Andhra Pradesh
                                    Mar 8, 2018
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                                    Dear sir
                                    I am travelling in train no.22808. The rate of meal charged is rs 120 instead of rs 50. They r saying both r availaible in 120 matar paneer is extra. I dont understand why we passengers are facing this problem again and again. Last time in one train i was being charged rs 100.
                                    The cateters are sanraj caterers.
                                    I dont know whether any action will be taken or not. But i as a citizen of this country felt that i should lodge a complaint.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    Please provide as much information as possible but do not share your highly pravit details such Gmail verification
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                                      A
                                      Aniket Dongare
                                      from Mumbai, Maharashtra
                                      Mar 8, 2018
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                                      Address: Mumbai City, Maharashtra, 400004
                                      Website: www.indianrailway.gov.in

                                      I have booked a ticket to mumbai cstm from ratnagiri on 31. May, 2018. Pnr number: [protected]. The refund amount of rs. 420due to personal reasons i have cancelled the ticket on 05-march-2018. The ticket has been cancelled successfully, and in the cancelled ticket option it is showing (Still) "sent for refund" but amount still not refunded back to the account. I have tried to contact the irctc customer care number[protected]. They have told me to send an mail with the details. I have sent it long back, but could not get any reply.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      Mene tatkal ticket book kiya irctc se ticket book nahi hua our debet ho gaya to mera mony refund automatic hoga ya kuch prrocess hai please solutions me
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                                        S
                                        Sayma Arshan
                                        from Hyderabad, Telangana
                                        Mar 7, 2018
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                                        Address: Hamirpur, Uttar Pradesh, 210301
                                        Website: [email protected]

                                        Sir i booked 4 tickets of my family on 1st march 2018 of dated 4th april 2018 in train LJN CDG EXPRESS (15011) from lucknow to roorki. When i completed payment process from debit card my account was debited but due to server problems payment could not be completed and tickets were not booked. Sir i want to request to refund my paymemt soon.
                                        Failed transaction screen shot attached below.
                                        Thank you.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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