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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 7, 2026

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 164

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I booked tickets twice on IRCTC through PayTm. The first time I cancelled my ticket, the amount to be refunded for that is 2450/- and the second time the transaction failed but still the amount got deducted from my PayTm balance, the amount to be refunded being 4600. It has been 24 hours but the amount has not been refunded. I want my money to be refunded back to my PayTm or bank account as soon as possible. The refund status in the given screenshot says sent to bank but there is no refund date. I have checked with my bank. The details are given in the screenshot. I booked my ticket on 11 March 2018(Sunday) at around 12 P.M. The transaction i.d. for both the transactions and futher details are given in the file attached.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 712246

I had booked my ticket in taktal quota on 16th fed 2018 from bandel to ballia but was not confirm and cancelled automatically as money refunded within three days but till money not refunded in my savings bank account.
Details-
Pssnger name - j p gupta
A/c holder name - pradeep prasad.
Irctc user id-p270492
Pnr no - [protected]
Train no - 13105
Money deducted-445

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

Rakesh9831

from Kolkata, West Bengal

Mar 12, 2018

I made payment through OBC Bank ATM/Debit visa card but tickets are not issued.Amount is deducted three times from my account.please return money or issued the made tickets urgently.

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Address: Mumbai City, Maharashtra, 400064

Website: www.irctc.co.in

Name - kaushik joshi.. Irctc user id - kaushik2212 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is kaushik. [protected]@gmial.com my original correct id is "kaushik. [protected]@gmail.com" kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself.. For open account n further verificatons related to accounts

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A

arunpsg11

from Delhi, Delhi

Mar 12, 2018

Sir, I want to state that I have lost my user ID and password newly created account on the mobile number [protected] and email [protected]@gmail.com.

Sir I want you to request you to provide as soon as possible my ID and password so that I can use it to book ticket.

D

Dinesha V S Dinu

from Bengaluru, Karnataka

Mar 13, 2018

I type wrong email id, so not verified email, don't know how to change that. Mobile number is verified, but email bot verified

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When I was trying to book ticket on irctc on 10 march 2018 journey from gaya to kolkata and journey date is 21 april 2018 there is some network issue so that it had failed and status of payment will be settled (money will debited from account but my ticket has not booked) my transaction id[protected] sir I humbly request you to solve this problem

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E

ElHimanshu

from Deoria, Uttar Pradesh

Mar 12, 2018

My money from UPI account was debited by Razorpay on IRCTC on 04/03/18 but my ticket wasn't booked.
The message regarding this with reference number is-
Dear SBI UPI User, your account is debited INR 190.0 on Date[protected]:37:57 PM by UPI Ref No[protected].
My id is " [protected]@gmail.com

S

Shaebih Alam

from Kolkata, West Bengal

Mar 13, 2018

The dreaded irctc website never work during tatkal hours.It shows error in completing reservation process even if we have done everything correctly. #[censored]ingwebsite

U

Umar122

from Muzaffarpur, Bihar

Mar 13, 2018

Irctc has taken my payment but not give any service .and no sen any message about it.what happened with my money ? I am in a trouble .

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Address: 411033

Website: irctc

Hi you can find details below:
Name :ashish anand
S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 05-mar-2018 [protected] cancelled 1130.0 940.0 paytmsdk refunded 06-mar-2018
2 [protected] 04-mar-2018 [protected] failed 1130.0 1130.0 paytmsdk refunded 06-mar-2018
3 [protected] 04-mar-2018 [protected] failed 1130.0 1130.0 paytmsdk refunded 06-mar-2018

Mar 14, 2018

Complaint marked as Resolved

Hi Amount has been credited into my account on 12 march 18 exactly 7 days after the event .

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Sahitya D

from Chennai, Tamil Nadu

Mar 12, 2018

I have booked ticket today (7-Mar-2018) and my PNR is [protected]. My travel date is 16-Mar-2018. when i checked my PNR status, it is mentioning as "PNR Flushed / PNR not yet generated". Please help me whether my ticket is valid or not.

Current Status : RAC 65.
Journey Details : MAS to HYB

please help.

K

keerthana palanisamy

from Chinnamanur, Tamil Nadu

Mar 12, 2018

I m a user of ictct i have an account on irctc web site from a long time. i book many ticket without any problem. today(06.03.2018) i booked my ticket on my account from visakapattnam to chennai on 14.03.2018 but its not shown by irctc. so i m confuse about this, i want my pnr number

M

Manas Naik

from Bhubaneshwar, Odisha

Mar 13, 2018

I m not use irctc user id or passward so i m fogot my user id or passward

Ashish Anand 5175's [Complaint's author] reply, Mar 14, 2018

when you created the profile an email id is given by you .You can search your email for mail containing IRCTC account formation .

H

Hansraj Raj

from Ambala, Haryana

Mar 13, 2018

Der sir pose rifund in my acount

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I was travelling from mangalore central to erode junction in train no 17605, maq kcg express, in b2 coach on 8/3/18. When i got down from the train i forgot to take my purse (Red colour) which has usb drive 16 gb (Sandisk) and also my bp tablets. The purse itself has my name in it (Sivaselvan). If you find it kindly contact me @[protected], [protected].

Contact address:
D384, gandhi adigal street, anna nagar, tennur, trichy 620017

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Sanjay maurya.

from Delhi, Delhi

Mar 12, 2018

I had cancelled the ticket on 21.02.2018. And amount of 365 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 15.07.17 and bank name as payumpp. Details as below,,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter.

D

Devappa jambaldinni

from Bengaluru, Karnataka

Mar 12, 2018

By using IRCTC app to booking train ticket payment was approved in BHIM APP but ticket is not confirmed. If ticket was confirmed then money should refund as the Same account. It's already more than 7 days still they did not refund money. I request you plz solve the this problem.

P

Psychoashish

from Gurgaon, Haryana

Mar 12, 2018

Hi Sir,

I filed a TDR on 12-Jan-2018 for the reason "Train Late More Than Three Hours and Passenger Not Travelled".
My TDR Status is CR Registered still.
Cancellation ID: [protected]
Registration No:[protected]
PNR No [protected]

Its been a month, could you please update or suggest what is missing here.

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Address: Faridabad, Haryana, 121001

I have booked a i - ticket pnr no. [protected] on 5th feb 2018, journey date was 19th feb 2018, but the till date i don't received my i - ticket also written to [protected]@irctc.co.in & [protected]@irctc.co.in & also written on railway ministry & irctc twitter page many times, but there is no reply.

Now i want my money back. Please help

Regards

Manish rao
+91 [protected]
[protected]@gmail.com

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Respected sir/mam,
My complaint is against irctc as they deducted money from my account two time but they didn't have me any confirmation of the ticket and gave me any kind of message and showed that transaction is failed two times but everytime they deducted money but didn't gave me any ticket. My name is vinod kumar and i would like to request that please gave my money back my id on irctc is khaiwalvin so pls provide my money back

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Mar 11, 2018

Updated by Vinod Kumar Khaiwal They said that in these transactions are failed but they deducted money.pls provide me my money back or from one of them please confirm my ticket

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Address: New Delhi, Delhi

I mamta rani traveled on 7th march 2018 from bokaro to new delhi by ranchi rajdhani express (12439). My coach no. A2 and seat no. 24. As i am pregnant lady doctor advice me not to lift any luggage so i request to my coach waiter when i reached my destination u just help me and unload only 1 luggage which i have and he ask me 50 rs. For that which i paid. But when i reached my destination i was disappeared without unloaded my luggage. This kind of your railway workers are doing.
This is very normal and particular habit of your railway staff...
I hope u will take necessary action against my problem and inform me on my mail id - [protected]@yahoo.in

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We have booked our tickets (Two) for travel to bhimavaram town from secunderabad junction for april 11, 2018 jouney by narsapur express. An amount of rs.1, 115/- was deducted thro' my hdfc debit card. However, we have not received our confirmed tickets. Please immediately let us know the status of our tickets. If the tickets are not booked, please immediately refund the amount deducted.

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Address: Raipur, Chhattisgarh

Website: IRCTC

Dear sir, booking dated 11/03/2018
Irctc aye555
I am booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my account. When i saw irctc site u already refund amount to my account but still not refund in my account. Please revert asap. Please refund my amount in my account,
Ac.[protected]

Anand mallick

Complaint marked as Resolved

Razorpay customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2018

Razorpay Customer Care's response Hi Anand,

Kindly provide us with the transaction ID and UPI reference number to [protected]@razorpay.com
We will be happy to look into this and assist you further.

Thanks and Regards,
Team Razorpay

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Sir, i have cancelled my ticket and the money is not refunded to my bank account. Refund status shows that the money is successfully done but still i don't see the refunded money in the bank statement of my account. So, i request you to please solve the details...

Here are the details...
Transaction id:[protected]
Pnr no [protected]
Train no./name:20812 / ned vskp sf exp
Date of journey:21-mar-2018
Date of boarding:21-mar-2018
Class:third ac (3a)
From:secunderabad jn (Sc) to:rajahmundry (Rjy) boarding:secunderabad jn (Sc)
Resv upto:rajahmundry (Rjy)
Quota: general (Gn)
Date of cancellation:03-mar-2018 22:32:54 hrs
Ticket type: e-ticket
Cancellation id:[protected]

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I forgot my irctc password.. I know i can recover through my registered mobile number.. But the problem is my registered mobile number is not working now.. Im trying a iot to open through email but i can't see any option to recover through mail.. Before i was using mobile app in that regularly i can't use my user id and password i was just log through pin.. But after restarting my mobile i was confused of my password.. So help me???

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Hi, surprise to see situation of 1st class category of this train, i have travelled in same category in other' trains but this is worst.
1) no water in toilet, it is worst as you as much can think.
2) a lot of smell in cabins.
3) other people use 1st class toilet s and thats too without water.
4) while complaining to caretaker he said he msg. To tt twice but complaint is still pending.
5) no snack food in this category.
6) tt too told me that if there is no water that i have to complaint on prior.

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Dear sir, i have cancelled the following railways tickets booked through my atm card from counter window on 31 jan 2018 as per details given below :-

Train no 12953 from bct to h nizamudin pnr[protected] journey date 03 feb 2018 amt refundable rs. 5510/-
Train no 12952 from ndl to bct pnr no[protected] journey date 10 feb 2018 amt refundable rs. 5510/- (Total amount rs. 11020/-)

In my bank account only rs. 5510 has been transferred on 02 feb 2018 and one ticket amount i. E rs 5510/- is still pending. Please check and intimate me accordingly.

Regards
Jagdish chand
Mob [protected]
Email [protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Hi support team,
I have booked a tatkal ticket from mgs
To dli for avadh assam express on 17th feb,
2018 and date of journey was 19th oct, 2018.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Do transaction :- 17th oct, 2018.
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 19-feb-2018 04:25:37 hrs
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: northern railway (Nf)
Registration no:[protected]
Warm regards,
Ashutosh

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Hi sir, train no: 07150 and my date of journey[protected]. And my pnr number :[protected], transaction id : [protected]. Journey from vzm to sc. I am not traveled in train why because train running status much more late. So am booked tdr filing before 3 hours. Now my reservation status is cr registered. What is my tdr status and when my refund money added.

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Address: Chennai, Tamil Nadu, 600060

I have forgot my user id and i have request them to send my user id but they still did not response and now i am facing problem to login and i cant able to book ticket online. I have send massage to [protected]@irctc.co.in and the mail me ticket id which was computer generated.
Its a waste service of irctc website they not provide any chat online service to consumer.
Please help me in these regard
Thanking you

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Address: Kanpur, Uttar Pradesh, 208001

I shikhar sahu booked the tickets through prn no. [protected] and cancelled the same on 27 feb 2017. Refund of rs 320 has not been credited into my account till yet and the refund status is appearing as refunded.
I am attaching a screenshot of the ticket i cancelled for further details..
Payment was made through the tez app based on upi. Irctc helpline are not at all helpful.

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Address: Chennai, Tamil Nadu, 600032

I am mr. Veerapandian retired adsp of tamil nadu police
Transaction no [protected]
Transaction date 26-218
Refund on 27-2-18
Refund amount rs 2400/-.
Above said transaction successfully done from irctc to razor pay. But still i am not get any refund from your razor pay. We need immediate action from your side else we will take further action.
Account holder name: veerapandian. K
My account number: sba[protected]
Ifsc code: icic0000077
Contact number: [protected]
Mail id:veerapandian. [protected]@gmail.com
Regards
Veerapandian. K

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veerapandian.adsp

from Chennai, Tamil Nadu

Mar 13, 2018

Dear Team
Can you please reply for above said complaint.

Regards
Veerapandian.

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