Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have forgot my user id and i have request them to send my user id but they still did not response and now i am facing problem to login and i cant able to book ticket online. I have send massage to [protected]@irctc.co.in and the mail me ticket id which was computer generated.
Its a waste service of irctc website they not provide any chat online service to consumer.
Please help me in these regard
Thanking you

I shikhar sahu booked the tickets through prn no. [protected] and cancelled the same on 27 feb 2017. Refund of rs 320 has not been credited into my account till yet and the refund status is appearing as refunded.
I am attaching a screenshot of the ticket i cancelled for further details..
Payment was made through the tez app based on upi. Irctc helpline are not at all helpful.

I am mr. Veerapandian retired adsp of tamil nadu police
Transaction no [protected]
Transaction date 26-218
Refund on 27-2-18
Refund amount rs 2400/-.
Above said transaction successfully done from irctc to razor pay. But still i am not get any refund from your razor pay. We need immediate action from your side else we will take further action.
Account holder name: veerapandian. K
My account number: sba[protected]
Ifsc code: icic0000077
Contact number: [protected]
Mail id:veerapandian. [protected]@gmail.com
Regards
Veerapandian. K

Pnr no. [protected]
A tdr was filed mistakenly and i contact them to remove tdr befor the departure of train and i made a call to their customer service (I have recording) they told me not to board the train otherwise i will be fined. I did not travelled and later the tdr was repudiated by them.
I want my money back because train was late by 5 hours and passengers did not travelled. And tdr also filed on time.
My registered email id: mz. [protected]@gmail.com
Mobile no. [protected].

We are going to attend the brother marriage.thats why i booked a ticket before 1 month the no. of waiting is 1and2. now i am check the status after preparing a chart of C.G sampark kranti(12823).then the waiting shows 5&6.
how we can go now.
if i cant check the current status of my ticket.so what i do in front of TTE.
why we can payoff extra money.

Dear sir
I am travelling in train no.22808. The rate of meal charged is rs 120 instead of rs 50. They r saying both r availaible in 120 matar paneer is extra. I dont understand why we passengers are facing this problem again and again. Last time in one train i was being charged rs 100.
The cateters are sanraj caterers.
I dont know whether any action will be taken or not. But i as a citizen of this country felt that i should lodge a complaint.

I have booked a ticket to mumbai cstm from ratnagiri on 31. May, 2018. Pnr number: [protected]. The refund amount of rs. 420due to personal reasons i have cancelled the ticket on 05-march-2018. The ticket has been cancelled successfully, and in the cancelled ticket option it is showing (Still) "sent for refund" but amount still not refunded back to the account. I have tried to contact the irctc customer care number[protected]. They have told me to send an mail with the details. I have sent it long back, but could not get any reply.

Sir i booked 4 tickets of my family on 1st march 2018 of dated 4th april 2018 in train LJN CDG EXPRESS (15011) from lucknow to roorki. When i completed payment process from debit card my account was debited but due to server problems payment could not be completed and tickets were not booked. Sir i want to request to refund my paymemt soon.
Failed transaction screen shot attached below.
Thank you.

MONEY REFUNDED TO PAYTMSDK...
BUT
I HAVE NOT RECIVED IT
"NOT IN BANK ACCOUT nor IN PAYTM WALLET"

Date Of Incident - 27/Feb/2018 - 02/Mar/2018
Cilent Name - Rohit Maurya
Client Number - [protected]

Transaction ID [protected]
Transcation Date: 27-Feb-2018
CancellationID /RefundID [protected]
Refund Date: 02-Mar-2018
Fare.Amt. 2525.0
Refund.Amt .2460.0 To - PAYTMSDK

Transferd From- Visa Debit Card
Bank Name- STATE BANK OF INDIA (SBI)

On-Their website they have mentioned
Trans.Amt() Refund.Amt() Bank Refund Status Refund Date
2525.0 2460.0 PAYTMSDK REFUNDED 02-Mar-2018

Transaction ID:[protected] PNR No - [protected]
Train No./Name:12512 / RAPTISAGAR EXPRESS
Date of Journey:28-Feb-2018 Date Of Boarding:28-Feb-2018
Class: AC 3 (3A)
From:CHENNAI CENTRAL (MAS) To:GORAKHPUR JN (GKP)
Boarding:CHENNAI CENTRAL (MAS) Resv Upto:GORAKHPUR JN (GKP) Quota: TATKAL (TQ)
Date of Cancellation:27-Feb-2018 10:36:28 HRS
Ticket Type: E-ticket Cancellation ID:[protected]
SBI BANK

Please Help Me & Contact Me On
Name - Rohit Maurya
Mobile No. - [protected]

MONEY REFUNDED TO PAYTMSDK...
BUT
I HAVE NOT RECIVED IT
"NOT IN BANK ACCOUT nor IN PAYTM WALLET"

Date Of Incident - 20/Feb/2018 - 02/Mar/2018
Cilent Name - Rohit Maurya
Client Number - [protected]

Transaction ID [protected] DATE 28-Feb-2018
CancellationID /RefundID [protected]
Refund Date 02-Mar-2018
Fare.Amt. 2525.0
Refund.Amt .2460.0 To - PAYTMSDK

Transferd From- Visa Debit Card
Bank Name- STATE BANK OF INDIA (SBI)

On-Their website they have mentioned
Trans.Amt() Refund.Amt() Bank Refund Status Refund Date
2525.0 2460.0 PAYTMSDK REFUNDED 02-Mar-2018

Transaction ID:[protected] PNR No - [protected] Train No./Name:12512 / RAPTISAGAR EXPRESS
Date of Journey:28-Feb-2018 Date Of Boarding:28-Feb-2018
Class: AC 3 (3A)
From:CHENNAI CENTRAL (MAS) To:GORAKHPUR JN (GKP) Boarding:CHENNAI CENTRAL (MAS)
Resv Upto:GORAKHPUR JN (GKP) Quota: TATKAL (TQ)
Date of Cancellation:27-Feb-2018 10:36:28 HRS
Ticket Type: E-ticket Cancellation ID:[protected]
SBI BANK

Please Help Me & Contact Me On
Name - Rohit Maurya
Mobile No. - [protected]

I have booked a railway ticket on 17 jan, 2018 for 6march 2018 but ticket cancelled by me due to some reason on 4 mar. I have paid through kotakdebit card and payment gateway is mobikwik. Irctc says payment refunded on 6 march 2018 in zaakpay not send refunded moneyin my bank. Plz resolve this.
Transaction id: [protected]
Refund id: [protected]
Refund bank name: zkpay
Refund date: 6 march 2018...
Please help

Hi,
Kindly let me know the status of my two transactions made on 24th feb-18 bearing amount 6130.20x2 = 12260.40 as transations has been debited from my card but ticket was not book. Even after 7 days the amount has not been received. no one is still responding after more than 10 days same has been raised by email at [protected]@irctc.co.in.
Hence requesting you kindly share me the status of my transactions.
Regards
Shahnawax

I haven't received my refund money, i have cancelled my ticket on 28 feb 2018 before journey date. On cancellation of ticket irctc is showing that 215 has been refunded to bank "paytmsdk" but amount has not been credited to my bank account.
Please done it as soon as possible
Pnr no. [protected]
Cancellation id - [protected]
Train name - bhopal express
Cancellation date - 28 feb 2018
Transaction id - [protected]

Not refunded money
Transaction id [protected] date 28-feb-2018
Cancellationid /refundid [protected]
Refund date 20-feb-2018
Fare. Amt. 2525.0
Refund. Amt.2460.0
Sbi bank

On-their website they have mentioned
Trans. Amt () refund. Amt () bank refund status refund date
2525.0 2460.0 paytmsdk refunded 02-mar-2018

Transaction id:[protected] pnr no - [protected] train no./name:12512 / raptisagar express
Date of journey:28-feb-2018 date of boarding:28-feb-2018 class: ac 3 (3a)
From:chennai central (Mas) to:gorakhpur jn (Gkp) boarding:chennai central (Mas)
Resv upto:gorakhpur jn (Gkp) quota: tatkal (Tq) date of cancellation:27-feb-2018 10:36:28 hrs
Ticket type: e-ticket cancellation id:[protected]
Sbi bank

Please contact me-
Name - rohit maurya
Contact no.- [protected]

I have booked railway ticket through irctc, the journey was on (2/03/2018) from mirzapur to indore. And returning on (8/03/2018) from indore to mirzapur. But due to some reason i have cancelled both the ticket. But the total amount of rupees 1320+1320 is not redunded successfully in my bank account. But irctc portal says payment is refunded through zkpy. But cash not received in my bank account. Please resolve this as soon as possible.
(2/03/2018)
Transaction id: [protected]
Refund id: [protected]
Refund amount:1320
Refund bank: zaakpay pg

(8/03/2018)
Transaction id: [protected]
Refund id: [protected]
Refund amount: 1320
Refund bank: zaakpay pg

I booked 2 tatkal ticket from badnera to dadar (Train no 12102) jnaneswari supdlx, on 7th march, at the time of booking it shows 3 available so i did payment through net banking the transaction ref no. Igadbdkpq2 for rs. 2630 and the transaction was successful but i did not receive ticket on my email or confirmation message on my mobile.

So please do the refund to my respective account.

Thanks,
Santosh dhoke

We have purchase minral water in sachkhand express 12716 by catring boy today on 7/3/18 firstly he sold us above mrp rate wás 15 but he sold on 20 rupees and also misbhaving with us and spoken very rudely as well as they charging 120/- rupess for a worst meal we had in train really a shoking its not acceptable.
Its impact on name of indian relway as well as on trust of millions peoples who is traviling in indian railway
Govt shold take strict action these people who impacted the reputatiom of relway
Thanks
Vivek

I recently traveled from mysore to bangalore in shatabdi express that starts at 2:15pm and reaches at 4:15pm. They have only given one water bottle and juice for a fare of 305. The same train from bangalore to mysore at 11am has same fare but provides food. I see base fare is 129 + catering (80) but here they increased base fare to 196 and rs 10 catering charges for 2:15pm train. If you were not to provide the food and catering was not provided then why was the option asked for veg/non-veg at the time of booking, and why the 70 rs being added to base fare when the travel distance and time taken is same.
I need an explanation for the same.

This complaint is regarding to the refund i haven't received.
Refund status is shown as refunded but i haven't received the money yet!
I had cancelled my tickets from BDTS and CDG on 23rd feb 2018.
Transaction ID: [protected]
Cancellation ID:[protected]

It has been 7 working days and i haven't received my refund amount i.e. Rs. 3090.

Kindly look into this matter...

I have refund issue against PNR [protected]. Booking date of ticket is 24Nov 2017.I have forwarded account statement from booking date to today, as many times to [protected]@irctc.co.in
but problem is not solved by consulting department.Every time, when I call to customer care, they have same repeated reply, Sir, we have forwarded your matter to consult department.You will get reply soon.
Please look into the matter.
Thank you