Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have been using irctc website for train ticket bookings since many years. Earlier it was very convenient for working people like me but now it has become worse than hell. Every time i login, it fails to connect most of the times. Worse is that when after completing all the form filling and account details filling formalities, it deducts the amount and in reply it says "sorry please try again". My credit card limit gets exhausted after repeated attempts where it deducts money but fails to book ticket. Can irctc reply me on this issue. Why the money is deducted every time? Is it another way of generating funds for railways by holding the money o[censored]sers for few days. Itctc please respond.
Binod bisht
#[protected]

I have cancelled tickets on 8th feb, 2018 and the status is showing as 'refunded' but no money is credited back to the bank. Details of cancellation order is as follows:

1. Cancellation id/refund id [protected]
Refund amt 2985

2. Cancellation id/refund id [protected]
Refund amt 3075

Please include ticket id:

[irctc #8117034]

In the subject line of all future correspondence about this issue.

I booked a train ticket On IRCTC On 20/01/2018.
Date of journey was 12/02/2018.
But the train get cancelled.
IRCTC website Showing Refund has been done pon date 16/02/2018.
But I have not received that amount in my account.
Kindly Help

Transaction ID [protected] Transaction date 14-Feb-2018
CancellationID/RefundID
[protected]
Refund amount 290.0
Bank ZKPY
Refund date 16-Feb-2018

Respected sir/mam,

I have cancelled 3 railway ticket online site irctc.co.in (My id is : pramodrth)

1. Pnr no : [protected]
Transaction id : [protected]
Refund id : [protected]
Refunded amt : 350/-
Refunded date :[protected]

2. Pnr no :[protected]
Transaction id : [protected]
Refund id : [protected]
Refunded amt : 25/-
Refunded date :[protected]

3. Pnr no : [protected]
Transaction id : [protected]
Refund id : [protected]
Refunded amt : 145/-
Refunded date :[protected]

Sir refund amount have not yet been credit in my account.
So plz check the transcation history for your bank account

Pramod rathi
Jodhpur
Mobile no : [protected]
E-mail id : pramod. [protected]@gmail.com

I have booked a ticket for my self mr. Dayagar for travek from surat to rajkot by surat rajkot exp train dep surat at 10 ocloc morning. After making the payment of rs 450/ trough hdfc debit card there was sime failure. When i checked my bank account i got message of psyment is done. But huwever, when i logged back to irctc i could not see my reservation.

Sir,
My irctc id bcreddy001. I booked one ticket on 13.2.2018 from mahabubnagar to chittoor journey on 11.3.2018.in this regard amount deducted from my icici bank a/c no.[protected] for rs.1460/- vide receipt no. Vin/www irctc c/201 [protected]/0. But ticket ticket details not received. The above transaction amount is still pending.
Pl look into the matter and settle the matter at an early date.
With regards
B. Chandra reddy
[protected]
Tirupati

Please find the complaint summary logged for irctc ;

I had booked e ticket with transaction id: [protected] and pnr no [protected].

But 1 day before travel date, i got an sms from irctc that the train is delayed by 11 hours so due to that i had to cancel the booked e ticket.
So i cancelled the ticket due to the train delay.
Now after i cancelled the ticket, i got the refund amount after cancellation charges of 560 rupees which should not have been charged.

In irctc website i am not able to file tdr, so sent the mail so that i get the full booked ticket amount refunded to me.
But i am not geting refund of the full booked ticket amount and cancellation ticket charge should not be charged to me as i have been refunded the amount after charging of the cancellation ticket amount.

So please look into it and refund the full amount and resolve the issue soon.

I am b karthik i was order a food on the yesterday on rajahmundry for the train number 22880 tpty-bbs sf exp and my pnr number was [protected] and order id no id 142994 food was not delivered to me when i m contact with the hotel person they said they closed the contract with irctc and that hotel name was river bay rajahmundry please kindly take immediate action and deposit to my account my acount details are b karthik vinay kumar state bank of india dondaparthi branch visakhapatnam a/c no [protected] ifsc code sbin0003255 please kindly take necessary action thanking you

I booked for 2 people in tirumala tour by venkatadri express. On reaching tirupathi railway station, we were made to walk for 5 minutes till a ;ick-up vehicle arrived. Though i booked for comfort package (Ac), i was told rudely that we have to check-out of hotel sindhuri park by 8 am next day. Next day, by 12 noon our darshan at tirumala was completed. After that there is no accommodation till 6.35 pm. After talking to irctc contact person over phone, he told rudely that you should have read our itenarary. But my question to irctc is, can you design a package where you leave your customers on the road for 6 to 7 hours on the road with out accommodation. Irony is that for non-ac package, they are providing accommodation till 5.30 pm in the evening. Every one booking this package should know that no water bottles will be given by irctc through out the tour and for dinner, if thali is not provided by hotel, the charges will be restricted to rs.120 per person. Over and above that you should pay from you pocket.

The quality of tour packages by irctc has gone down drastically over the years. Long back, irctc used to maintain good quality and care of customers which is lacking now.

Hope irctc mends its ways.

Myself mohammed ammar varsi from vadodara gujarat. My pnr no. Is [protected]. I had booked my ticket on 15/02/2018. When i booked my ticket, its status was rlwl 4/wl 4. And today 18/02/2018. It was showing status rlwl 14/wl 13. Status changed, but my ticket was not confirmed. Kindly solve my issue related to ticket. And confirmed my ticket as soon as possible.

My name bharat a shah, i had booked my ticket today from bandra to bhuj. I am 73yrs old man and booked for senior citizen concession and lower berth. Inspite of selecting for lower berth.. I get upper berth. How can senior citizen like me climb up. This has happened to me twice. Due to which i had cancel my ticket and program.. Which caused a lot inconvenience to me. I am regular traveller. I am very unhappy with your service.

My pnr no is [protected]
My train no is 22904
Dated..[protected]

Plz kindly provided me a reply and do the needful. Asap.

Regards
Bharat a shah
[protected]

Dear team,

This is inform to you that, i have book my indian railway ticket from irctc of i-ticket on 05/02/2018 and journey date is 19/02/2018 but still my ticket in not delivered. I have still not received my railway ticket for my journey scheduled for tomorrow morning.
I called irctc 24x7 customer service many times. The first time they provided me the overnite express courier contact number to track my ticket. The number provided is switched off since 10th feb. The second time i spoke with irctc 24x7 helpline, they said their system is down so they cannot help. Today i am trying to call them, no one is answering their 24x7 help line or any other customer service number provided in their website. I have to travel tomorrow and i dont have my ticket yet. So can you please give me the current status and i request you to deliver my ticket as soon as possible. This is my ticket pnr no. [protected] and transaction id is :- [protected]. Below mention my personal detail.

Name :- prakash kumar
Contact no. [protected]
H. No. Dc - 1738, block c, 27 feet road, opp. Rathi, mother dairy, dabua colon, faridabad, india, pin-121001

Dear concern,

I am a f m mahabubur rahman, from bangladesh. On 6 th february i create a account on irctc, i paid my one time charge 100 rupi. After that i verfied my bangladeshi mobile number, but faild to verify my email account. I am trying for last 10 days to contact you, but from your ending no response for me. Whats the problem?? Would you plz help me regarding this matter
Id - amil3309
Email - amil. [protected]@gmail.com

I had booked a ticket on 11th feb with transaction id [protected] on irctc. I cancelled the ticket on 13th feb. Irctc is showing that the amount of rs 1500 is refunded on 14th feb and the bank name it is showing payumpp but i have not got the refund yet. The cancellation id is [protected] and i had used boi debit card for transaction. Please do the needful at earliest.

Ordered chicken biryani in jhelum exp (11077) : quality of rice as well as the meat was unbearable, both rice as well as meat was undercooked
Non veg meal appears to be lacking all the items that are mentioned in the menu, all the items that were mentioned were not provided (In my case as well as fellow passengers, they failed to provide curd or sweet as mentioned in the thali) therefore a strict action is requested, otherwise the quality of food will go on degrading day by day

I m created personal login id from irtc, last 2 month back (12.01.2017).
And i want to cancel my booked train for tommorrow (18.02.2018)
Unfortunately i forgotted my login password, so i given forgot password, and i mtried many times to create new password, but i cannot still, how to tough for this way. Kindly help me
Regards,
Mangaiyarkarasi. G
[protected]

You charge us ₹775 plus tax for absolutely nothing special, the seats are just as uncomfortable as the seats in the less expensive compartments in the same train.
The recliner lever does not work, it requires us to push the seats front or back ourselves, you offer “wifi termed as a magicbox” which is certainly just a joke, it does not work!

But there is an other compartment with a display and better seats which costs just the same as this one, we have been told by the staff that the irctc website bifercates it’s customers as to who gets the better compartment and who gets the worse. This is a cheap way of ripping off the travellers who have no choice but to travel through the indian railway.

Hi,
I had booked train ticket using your gate way via irtc app but my train ticket was not booked because of no responds from bank but my money was taken from my bank account. The transaction details inb/[protected]/zaakepayment service pvt ltd. The amount is rs:870.90 on 17, feburary 2018. Please refund my money. I'm looking forward from your reply.
Regards,
Mohan babu

I am dhanasekaran k. I have canceled irctc ticket on 31-aug-17. But still the amount not refunded to my credit card. I have listed my booking details below. Please investigate with irctc to get my amount. Bank said they didn't receive my amount still

Booking date:28-07-17
Pnr no:[protected]
Booking amount:1889.29
Amount should be refund: 1240
Date of cancellation: 31-aug-17
Train name

I have to travel by sj rajdhani as it has no booking in general quota between my stations, but from last few months every time i book in tatkal, it shows error that booking not allowed while there is seats available and money got debited from account. I have to suffer as i have no other option to travel. I have contacted customer care but there was no satisfactory reply from them. Kindly resolve this issue.