Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked retiring room at jasidih rly stn on 21 mar 18 against pnr no [protected] and allotted room no 8. The room condition was very dirty the bathroom was smelling very badily; it seems that not even broomed since last few days. I was also not provided with washed bedsheet and pillowcover. When i asked about the above mention problem to the onduty staff i. E. Caretaker he replied “sir aabhi kar raha hoon” but after reminding so many time the problem remain same. Finally i vacate the room.
I request you to look into the matter and responsible people should be pinpointed. Your small attention will enhance the quality of railway.
If possible please acknowledge me about the action taken on [protected], [protected] or [protected]@rediffmail.com

@
[protected]@irctc.co.in
Are you even reading the trail mails or just copy paste already made standard reply

Check i have already provided screen shot of mobile bill in pdf format to change the contact number.

This type of delay can only be seen in government offices... ‌‌‌‌जब time‌‌ मि‌‌लेगा तब महीनों बाद reply करेंगे।

हर बार नया reference number हां हमने reply कर दिया है इस mail का। confirm status of reactivation of my id

Complaint reference no latest : [#8224671]
Earlier complaint reference no : [#7924867]

Arrival of train number 12618 in morena (Mra) station on 21.03.2018 is not announced at the time of arrival of train in the station. Coach positions are not at all announced. Coach positions are displayed in the station, only after the arrival of the train in the station. I have seen aged travellers running here and there to find their coach. My phone [protected]

Dear consumer forum

I am from jamnagar gujarat and my self vishant parmar here to complaint against irctc to not giving me refund against my cancellation of my waiting list tickets of rs 2150 and 2050 pnr no [protected] and [protected] respectively even not answering regarding this properly.

Please help me and try to save my hard earned money. Which i need it most now.

I have paid the 1375 money to reserve my ticket in irctc on 9th march. I have done my transaction on 9th march. But i didn't get reservation. The status of money in irctc is refunded but i didn't get money to my account. Refund i'd is [protected]. Please refund amount to my bank account as early as possible as i am in urgent requirement of money.

I cancelled my three reservation train tickets, through irctc web on 6th mar. The cancellation ticket details given below:

1) date of cancellation of e-ticket/date of failure of e-ticket booking:06-mar-2018
Refund processing date:08-mar-2018
Refund amount:680.0
Refund reference no:
Payment option used : paytm wallet

2) date of cancellation of e-ticket/date of failure of e-ticket booking:06-mar-2018
Refund processing date:08-mar-2018
Refund amount:680.0
Refund reference no:
Payment option used : paytm wallet

3) date of cancellation of e-ticket/date of failure of e-ticket booking:06-mar-2018
Refund processing date:08-mar-2018
Refund amount:635.0
Refund reference no:
Payment option used : paytm wallet

Above tickets are cancelled by me on 6th mar. After 14days completed, no money refund to my account

Please kindly help me anybody

Hi,
I verified my international mobile number: +44 [protected]. User id: apindia74 paid the fees as asked. Received email verification confirmation ok. Was asked to do the mobile verification which i did but so far haven't received the mobile otp. Tried multiple times the resend mobile otp option but none received. It has been nearly 4-5 days passed. Did write to [protected]@ but no reply yet.

Please could you look in this, much appriciated
Thanks
Anil

Sir
This is to inform you that i have reserved ticket pnr:[protected] for 15025 mau anand vihar exp. Dt. 20/03/2018 which was scheduled to leave from akbarpur at 2.15 noon. But to my disguise i am still at akbarpur station at 9.40 night waiting for train.
I approached station staff. But they too have no idea about the train.
No announcement is been for the delay.
No reason for delay.
I request you to kindly know me the reason for the delay. As i have preplanned schedule for tomorrow. And reply me who is responsible for this mental and physical harassment as it is more than 7 hours i am suffering for no fault of mine.

Sir,
I have cancelled e tickets for the following
Transaction id [protected]
Cancellation id [protected]
Amount to be refunded 255 rupees.
And
Transaction id [protected]
Cancellation id [protected]
Amount to be refunded 1530 rupees
For the above transactions i have not received refund amount till now. But in the site it showing refunded.
The cancelled date is 1st march 2018.
Please refund my refund amount immediately.

Thank u,
K prakash goud
Ph. No.[protected].

Today i register irctc but the mobile is already register notification was showing please remove my phone number &email id that was register with irctc and i want to open new id in irctc this my complaint please do thi for me and i want to register tickets inthe irctc but ia tryed my to phone number but notification was showing that already register to irctc

Dear sir,

I have booked railway tickets on 28 jan 2018 through payment sbi debit card from window counter and get cancelled same on 31 jan 2018 as per details given below :-

First ticket :- pnr no[protected] ticket no[protected]Old ticket no[protected] from bct to h nizamuddin date of journey was 03 feb 2018 train no 12953 3 ac amount refundable rs. 5130/- (Ticket amount 5510/-)

Second ticket : - pnr no[protected] ticket no[protected]Old ticket no[protected] from new delhi to bct date journey was 10 feb 2018 train no 12952 3 ac amount refundable rs. 5130/- (Ticket amount 5510/-

On 02 feb 2018 only one ticket (I don't know, which one) amount refund rs. 5120 credited in my account. The balance refundable amount rs. 5130/- has not yet been credited in my account.

Please do the needful and refund my amount at earliest. I am an ex-serviceman and facing financial crises in these days.

Thanks.

Regards,

Jagdish chand
Ex sub major
Mobile no[protected]

Re: [IRCTC #8394496] [IRCTC #8241821] Request for Refund PNR. [protected], [protected]

The above mentioned is the reference no of mail that has been sent to IRCTC email address atleast 7-8 times in last 2 months and have atleast called the customer care no more than 15 times every time I ask for the status of refund they ask me to mail and say the concern department will revert but till now there has been no reply there end.

Please share a alternative email address or phone no where I can get a positive reply on the status-of my refund its been more than 2 months I am chasing IRCTC and has been sharing my bank statement details every time I have mailed them ..

Thanks

Karan Gupta

Please find below the copy of the mail that I have shared after this mail I only get a auto reply ..

[protected]@irctc.co.in
To:
[protected]@yahoo.com

31 Jan at 3:38 PM

Dear Customer,

We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly.

Thanks & Regards
Anuj Kumar
Customer Care
[protected]@irctc.co.in
Ph[protected]/23340000
www.irctc.co.in

Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on laptop/tablet.

[protected]-------- Original Message[protected]--------
Subject: Re: Re: Request for Refund PNR. [protected], [protected] [IRCTC #7882698] Fw: Request for Refund PNR. [protected], [protected] (REMINDER)
From: [protected]@yahoo.com
Date:[protected]:56:43+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]

Dear Sir/Madam

Please find the attachment of Account statement of corporation bank (Booking date to Till date) & This is inform you to we have not receive any refund given by you, This is request to you please check your side when you have give the refund b'cos i have already check in my bank.

The Detail is we have book 2 e-tiket Vide PNR-[protected], NDLS to CNB on Dated. 04/11/2017 Rs. 8180/-, and 2nd PNR-[protected], CNB to NDLS, on dated 04/11/2017, Rs. 4870/-, Both PNR/Ticket canceled on dated 18/12/2017,

And the refund amount as per shown your site 1st PNR-[protected] Refunded Amt. 6905/-, dt. 21/12/2017, 2nd PNR-[protected], Refunded Amt. 3820/- dt. 21/12/2017, but till date we have not revived any refund from IRCTC, So this is request you please refund amount as soon as possible.

Note: we have attach bank statement of both month (Nov, Dec-17)

Regard's
Karan Gupta
Cont. [protected]

From: "[protected]@irctc.co.in"
To: [protected]@yahoo.com
Sent: Tuesday, 30 January 2018 5:03 PM
Subject: Re: Request for Refund PNR. [protected], [protected]

Dear Customer,

Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c..

PNR: [protected] Transaction Id: [protected]
S.No RFND A MT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK REFUND TXN ID
1 6905.0 REFUNDED [protected] 21-Dec-2017 Success Refund for Cancellation 084980

< td colspan="1" rowspan="1">[protected]
PNR: [protected] Transaction Id:
S.No RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK REFUND TXN ID
1 3820.0 REFUNDED [protected] 21-Dec-2017 Success Refund for Cancellation 085063

Please contact your bankers for confirmation with the given details.

In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the 'Refund Status' link in the left panel under 'My transaction'. on the plan my travel page after you log in to www.irctc.co.in giving your user id and password.

Note : If still the refund is not reflecting in your account, we suggest you to send us the complete Bank statement (From Date of Booking to till present date) in PDF format so that we may assist you better.

Thanks & Regards
Anuj Kumar
Customer Care
[protected]@irctc.co.in
Ph[protected]/23340000
www.irctc.co.in[#7823223]

____________________________________________________________________
IRCTC never asks your personal bank account details through
call. If you received any call in this regard, please do not
share your bank related credentials.
____________________________________________________________________

[protected]-------- Original Message[protected]--------
Subject: Request for Refund PNR. [protected], [protected]
From: [protected]@yahoo.com
Date:[protected]:45:43+05:30
To: "[protected]@irctc.co.in"
Cc: Karan Gupta
[protected][protected][protected][protected]

Dear Sir/Madam

Please find the attachment of Account statement of corporation bank, This is inform you to, we have book 2 e-tiket Vide PNR-[protected], NDLS to CNB on Dated. 04/11/2017 Rs. 8180/-, and 2nd PNR-[protected]< /b>, CNB to NDLS, on dated 04/11/2017, Rs. 4870/-, Both PNR/Ticket canceled on dated 18/12/2017,

And the refund amount as per shown your site 1st PNR-[protected] Refunded Amt. 6905/-, dt. 21/12/2017, 2nd PNR-[protected], Refunded Amt. 3820/- dt. 21/12/2017, but till date we have not revived any refund from IRCTC, So this is request you please refund amount as soon as possible.

Note: we have attach bank statement of both month (Nov, Dec-17)

Regard's
Karan Gupta
Cont. [protected]

In order to file a tdr on kollam 18568 train, i filed shirdi train, so please help me to withdraw or cancel tdr, i have tried to cancel the tdr but there is no availbility to cancel tdr, so give me suggestion to my problem, below are the following details of me. Contact number -[protected]
Pnr of shiridi train no 17206-[protected] refernce number-[protected]. So please kindly give me suggestion to cancel this tdr.

I had cancelled my booked ticket on 15 mar and would get rs 625 as refund. I had booked my ticket through your portal and was assured of being refunded this amount within 3-4 days but even after these many days i haven't received the said amount in my bank account. My cancellation id is [protected]. Kindly do the needful at the earliest, i will be obliged. Thank you

I have cancelled my two tickets of the same train by PNR [protected] before one week. And the refund has not been credited in my account till now.
IRCTC customer care helpline is not working, No emergency no, nothg. This is how I think the govt is working for their customers. Very shameful.
I hope you will take some action and the refund will be credited at earliest.

Travelling through 12860 gitanjali express s6 coach. There is no electricity in charging ports. We are travelling far distance and there is very much problem we all passengers are facing.. Kindly fix it as soon as possible..
Railway is fir passengers comfort.. If charging is not available then why there is all online booking to show off?? Passengers suffering a lot standing all along..

Dear sir,

By mistake booked tkt of 16thapr instead of 17thapr for nagpur to delhi via irctc site. Instantly mailed to irctc for correcting same. But now they are charging rescheduling charges of rs4350, whereas tkt of next day is only of 2025. All other sites reschedule of free cost within 24hrs.
Kindly help. Is there any other forum where complain can be made regarding this.

Name - m maha deva,
Irctc user id - licmahadev
Mobile no.[protected].
I have mistaken in my irctc registration by entering the wrong email id. Wrong email id entered is [protected]@gmail.com. My original correct email id is [protected]@gmail.com.
I kindly apologize for entering wrong email id and support me to change correct email id or change by yourself.
I once again apologize for the wrong email id entered.

I wish to inform you that i carried out the following booking transactions at the irctc next generation site and the amounts were deducted in both the cases. However, the booking has not taken place. I did not get any message from irctc regarding booking on my email/mobile phone. Please look into this and inform me the status.

1.

Bank: state bank of india (Bhim / upi payment) —

Action date: 11.3.2018

Value date: 12.3.2018

Narration: razorpay — (Irctc)

Transaction id:[protected]

Amount: rs. 3, 611.80

Travel details: 4 adults and 1 child from bangalore sbc - ksr to udupi - ud — onward journey on 23.3.2018

2.

Bank: hdfc bank (Net banking)

Action date: 11.3.2018

Value date: 12.3.2018

Narration: razorpay — (Irctc)

Transaction id:[protected]

Amount: rs. 3, 721.80

Travel details: 4 adults and 1 child from udupi ud to bangalore sbc - ksr — return journey on 25.3.2018

I contacted [protected]@irctc.co.in two times by email. The ticket ids are: [irctc #8351707] and [irctc #8388601]. But i have not received the refund till now.

Please help me.

Mg gayathri

I had booked railway ticket but after that had cancelled the ticket and the problem is that in my railway account it's showing that money has been refunded but it had not been credited to my account so please check it..
And refund my money as soon as possible..

Account no- [protected]
Date of transaction- 6 march 2018
Refund ID - [protected]
Transaction ID- [protected]
Bank name- zaakpay pg
amount-1395
The above details is as per it showing in my railway account
So please kindly help me to resolve al this problem