Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have cancelled my e-tickets from irctc but i haven't received my refund amount of e tickets cancellation but when i check my refund status it shows amount sent to bank but the amount is not credited to my account yet. My bank account has no refund status about the cancellation tickets can you please help me out by refunding my money back asap... I have cancelled these e tickets and didnt recieved my refund amount.

Hi Team,

Today I was booking three tickets from TPTY - MAS in 2 seater compartment.
Unfortunately I submitted all my details and paid the amount, but there was no ticket generated on those details. My balance of 229/- was also deducted. Kindly look into the issue and request you to refund the desired amount.
Thank you !

Proofs are attached here.

Respected authority,

This is in reference to the ticket number [irctc #7795163] which i received after writing mail to [protected]@irctc.co.in.

When inquired about the issue with the customer care executive on call, i was informed that my account was suspended as i have used the auto-fill option... But as i understand it was a provision in the website itself to add the family members to the master list and use it when booking.

Can you please confirm me if i understood incorrectly and should never be using the master list of family members to fill the form while booking the ticket??

I have been using the same account for more than 10 years now. Can i please request you to active my account and allow me to make further booking.

If i shouldn't be using the auto-fill option or if there are any restrictions on using the auto-fill option, please let me know the same.

Appreciate if you can please help to activate the account and allow me to book the tickets.

Thanks in advance.

I have already shared my userid and other details in the ticket number mentioned.

Can i please request if you can help to active my account and allow me to make further train ticket booking.

I have kept mailing for a month now and each mail responds with a new ticket number asking to mention as a reference number in the next enquiry mail i should send.

Please help.

I have booked tickets from irctc mobile application and the payment was made though mobikwik wallet. The wallet showed a charge of 0.9% + gst on payment gateways but they were actually deducting more than 2% on it. I complained to mobikwik but in vain. Hence i request you to look into the matter and reverse all the extra charges deducted from my account in all the tickets i have made through mobikwik.. Since it shows that irctc has no check on this charges actually deducted from the customer's account by the payment gateways, it’s possible that payment gateways would have charged much higher to the gullible customers than their charges actually displayed on the irctc site. I am attaching the screen shots for your reference.

Sunder singh chauhan irctc user id - sunder1468 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

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Hi support team,
I have booked a tatkal ticket from bsl
To cstm for 12138 punjab mail express on 5th jan 2018 and date of journey was 7th jan 2018.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to peter[protected]@gmail.com
Ticket details:
Do transaction :- 5th jan 2018
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 7th jan 2018
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: central railway (Cr)
Registration no:[protected]
Please register my complaint and refund my amount.

Regards
Peter james
[protected]

Sir i have booked tickets on december month in which few tickets where in waiting list bt on journey date it was comfermed.. Now i want that tickets to claim ltc on departmental basis... So i want the comfirmed ticket massege on my registered phone number... My transection id..[protected].. Pnr..[protected] and another transaction id..[protected]and pnr..[protected]... Plz accept my request

I have been observing a vast difference on the status of reservation displayed and the status after booking the ticket.
Today i booked a ticket with pnr no. [protected] for journey from ern to ltt. At the time of booking at 7.30am, the position on screen was wl6 but the reserved ticket showed wl24/25.
After some time at 7.42am when i tried for another ticket in the same train and stations, the position displayed was wl9.
On contacting your customer care on staff by name suman informed me that the position shown is of irctc and not of railways. If this is the situation, certainly irctc is misguiding the customers with wrong information there by prompting the customers to book on their site and levy cancellation charges if the customer wish to cancel ticket realising the actual waitlist position.
When irctc is the part of railway and the customers are encouraged to book through irctc, providing wrong status to the customer is highly irregular and need attention of the concerned authorities to provide correct and reliable information to the customers.

Kindly let me know of the position

Regards
Pavithran nair

I made attempt to book ticket on 05/02/2018 through irctc official website. Thrice it got failed (2 attempts from kotak and one from hdfc). The final attempt payment i got back in my kotak account the remaining two status is shown as refunded to zakpay (I dont understand what it is) when i paid from my kotak and hdfc.

Transaction id : [protected] and [protected]

Please close the issue.

Email : [protected]@yahoo.co.in

Respected sir,
Firstly, i pray to god for your long life and fitness. Your sweet behavior, high thinking, personality essential our nation.
Sir, i booked on 06.02.18 irctc e-ticket from my profile howrah to puri and puri to howrah pnr no is [protected] (Sri jagannath exp), [protected] (Duronto exp) journey date is 09/02/18 onwards and return 12/02/18. I always tri to position my ticket wl convert to rac but at present look the position can (Cancel) honestly sir i do not cancel. I therefore request kindly arrange my problem as soon as possible. Thanking you
Kashinath bhattacharjee

I have paid to irctc through tez upi from razorpay gateway.in tez app it shows money had successfully transacted, but ticket was not booked. It shows bank payment not completed in irctc app. Transacted among is rs180.
My transaction details are
Date -08/02/2018. Time -10:15am
Google transaction i'd - cicagmdsh_xkhw
Upi transaction i'd[protected].

My account is debited with transaction id: [protected] on 4/2/2018 done through Patton wallet A/c but my booking is not done kindly refund the amount of transaction.

Dated 20 Jan 2018 I tried to book a ticket from RNC to JHD but unfortunately transaction failed... Transaction ID -[protected]...after that I called to IRCTC customer help line number and they assured me that the amount will be refunded back to my bank account, but till now no money has neither refunded nor initiated inspite of calling customer care

This is not the first time, but most of the time when i book ticked for my parents, we are unable to get lower berths, even after total available berths are 231 nos.
I booked a train ticket for my parents on 07.02.2018 in the train no. 12314 sealdah rajdhani, from new delhi to howrah, place choice lower for passenger 1 and middle for passenger 2. At the time of booking total seat available was 233. But i got middle and upper berth.
My mother 67 years old allocated upper berth. It's very surprising, how can you think a senior citizen woman will climb to upper berth. If during so any mishappening, who will be responsible.
My request to improve the system and reallocate lower berth for my parents.

I cancelled my ticket pnr no [protected] on 15th jan 2018. But my refund, money of rs.1600 has not been credited to my bank account. Iorct claims that their receipt no. [protected] that they refunded the money but the same has not been credited in to my bank account. Daily i am calling irctc sutomer care no use and daily i am writing mail irctc service in the matter of refund is not at all satisfactory. Request speedy action

Due to train cancell i filled tdr but amount not return in my paytm wallet or pnb a/c
Pnr no [protected]
Date of journey: 02-jan-2018 date of boarding: 02-jan-2018 date of booking: 11-dec-2017
From: roorkee (Rk) to: kanpur central (Cnb) boarding: roorkee (Rk)
Resv upto: kanpur central (Cnb) quota: general (Gn) class: third ac (3a)
Ticket amount:3180.0 ticket type:e-ticket

Reason for tdr: train diverted and train not touching boarding station.
Tdr filing date: 03-jan-2018 10:22:49 hrs tdr status cr registered cancellation id: [protected]
Tdr zone: north central railway (Nc) registration no:[protected]

But amount not refunded in paytm wallet /pnb a/c

I tried calling above no 6 times, every time call ended by saying "all our customer care representative are busy assisting other customers, please call after some time". The call ending time were all exactly 3:20 minutes around each time.
Believe me it has been frustrating, i need assistance, but not getting. Last time i also had exact problem. I can clearly get it that there must be some serious cheating. I mean, you can't receive my call because you don't want to. Bad it is, if you don't want us to call you just remove that no from support page. W ewon't get that and so will not call. Better be true than to fake existence.

I have given a complaint in [protected]@irctc.co.in on 01.02.2018. I have received an auto reply mail by allotting a ticket i'd. Furnishing here my ticket id for your reference. But till date, the matter is not solved & i have not received any refund from irctc. Kindly look into the matter immediately & try to solve the issue with immediate effect. Most urgent please.

Complaint reason :-

Amount debited for failed transactions - refund request"

My ticket id :-

[irctc #7969598]

R. Saroja
Mail id :- [protected]@gmail.com
Mobile number : +[protected]

Dear sir,

Amount is not credited in my account. But my tdr status showing cr registered

Transaction id :[protected]
Pnr number : [protected]
Train number: 12225/kaifiyat exp
From station: lko
To station: dli
Date of journey: 03-jan-2018
Status: cr registered
Date of booking: 02-jan-2018

Give me response asap..

I have sent mail to [protected]@irctc.co.in again and again but not updated right now...
Thanks
Rishabh
[protected]