Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Mar 06, 2018

Updated by Ranjancon Please refer my complain dated 23.01.2018 rlated to the TDR against pnr no.-[protected] with reason train late more than three hours and passenger not travelled which was again repudiate by Coaching Refund System of Indian Railways (ECRS).
In this regard, I once again put up my points clearly and requested to verify and give proper reason if my claim is false.
So, please refer my points carefully as given below:-
(1) I was booked a ticket of which PNR no. is [protected] train no 12802 journey date 02.01.2018 from MZP-BBS boarding station was GAYA jn. This train was too late and estimated time to reach at Gaya was on 03.01.2018 about 20 hrs late (due to heavy fog this day) due to which I had filled TDR against PNR Number [protected] with reason Train Late More Than Three Hours and Passenger Not Travelled.
(2) In this connection, I booked a Tatkaal ticket from PNBE-BBS in 3AC in train no.18450 of which PNR No.-[protected] and got WL/09.
(3) Further, I asked my brother to book a Tatkaal ticket in SL class in the said train of which PNR No.[protected] and got WL/11(copy enclosed).
(4) Due to higher waiting in 3AC, I cancelled that ticket (copy enclosed).
(5) Further after charting done, I got confirm ticket in SL class and travelled in this train (please also check this train chart list and confirm that I was travelled or no not) and reached BBS at about 1.00 AM on 4'Jan'18.
(6) Take an Ola Taxi and reached my destination at about 01.30.

Thus, if I am travelled in train no.18450 of which PNR No.[protected] then how can I travel in train no 12802 of which PNR no. is [protected] for which I filed the TDR. Further, If you are rejected my claim then please return my amount for PNR No.[protected] against which I am actually traveled because one person cant travel in two trains at the same time.
Hence, I sincerely table my heartliest prayer to benevolently peruse my above request and refund my amount of ticket. I will be highly obliged.
Further, I am also requested that if your good office find my claim false or need any other proof related to this, please ask me the same I will provide you all the proofs related to this (any proof from which your office easily verify this).

Thank you.

Yours faithfully,
Ranjan Kumar Singh
[protected]

Jan 21, 2018

Updated by Harihara Venkatraman Please credit refund amount to my account at the earliest.

Jan 21, 2018

Updated by nv7 Referring to pnr [protected] for date of jaourney 20.01.2018 for train no 12309, the booking was cancelled by irctc as the train was cancelled.

The ticket fare was rs. 3830.00 and refund amount shown for the same is rs. 3450.00.

When the train was cancelled on the part of irctc, why cancellation charges of 380/- is debited.

Please refund my entire ticket amount of rs. 3830.00 asap.