Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

It is for your kind information that, i was tried to book railway ticket on 19/01/2018 from kollam to madurai by 56701 (Madurai passenger train) for four peoples. And when i booked my 600rs was deducted from my account but booking was not done due to some technical problem or something like that and they send me a message, in that they mentioned that your ticket booking was not done and the amount deducted from your account will be refunded. Till now the amount was not refunded to my account i don't know why you people are this much useless and i kindly request you to do the needful

I have cancelled two tickets on 8th jan 2018 and both the tickets show the refund status as sent to bank. The bank has not received it nor the refund amount was credited into the account.

The cancellation id / refund id ‘s are [protected] and [protected].

The number given for irctc customer care either says “the number you have dialled does not exist” or says to wait but never gets connected to customer care

Request your help pls

Hi,
Since Yesterday Morning, i am trying to book a ticket on IRCTC portal and the payment through IRCTC-eWallet. But every time after all procedures, the payment couldn't be completed due to OTP failure. I didn't receive the OTP at all from IRCTC for the transaction to complete.

I think these people are just CHEATERS. they only know how to cheat people. Either they don't want people to book tickets or they want to earn interest money out of the deposited money in e-Wallet.

Whatever that may be, I am trying out on this website to book a ticket. Would you please elaborate why the OTPs aren't being delivered to the Customer??? I tried from other Mobiles and Networks, and all the messages sent to my Mobile delivered, but the OTP from IRCTC e-Wallet, I didn't receive.

Please let me know, How can I withdraw my money from the IRCTC e-Wallet, so that with that money I can book ticket directly from my BANK.

And, One suggestion for IRCTC please... Please make a provision to send the OTP to the mail ID too. so that if any reason fails to deliver the OTP to Mobile, it can alternately be accessed on the mail ID.

My pnr no is [protected], yeterday i booked a ticket from bwn to anvt i choice 3 lower berth 2 of them senior citizen whes age is 60 nad 59 and one of the lady who is 26 year old travel with2 years baby, but they does not give any lower berth, how its possible for old parent to stay in upper berth, solve this matter, i am very thankful to you.

Thanks
Rakesh mandal

Dear sir/madam,
None of the catering boys of srinathji caterers have reproduce the irctc rate card for food items on gao express, 12780 (21/01/2018) during travel from pune to sangli. Especially, mr prabhat bhaduariya reacted very rudely on asking the same. (Softcopy of id proof is attached)
The caterers are selling the food items at higher cost including low quality food items. It also includes duplicate quality brands of biscuits, water etc & no explanation is provided in detail about same enquiry of same.

I request you to look into the matter & take very stringent action at the earliest.
A true citizen...

On 16 - jan i am make ticket from breilly to lokmanya tilak turminus through mobile app this is 3
passangers ticket but when i am file all the fileds properly and making a payment through debit card then transaction is done amount is deducted 1860/- but tickets was not booked. on 18-jan-2018 i am said the amount is refunded from irctc in zaakpay but i was done transaction through federal bank card . so please requested you refund my amount quikly the Trncs id is . [protected] and amount is not credited in my account yet i have also save screen shot.

I had cancelled ticket through online bearing pnr no. [protected]
On 16/01/2018 for journey from NOQ to SDAH (DOJ: 28/01/2018), and a refund amount of 1760/- has been generated. But still not getting the refund amount into my account. Therefore, please take necessory action for the above matter. Looking forward to hearing from you.

Thank you.

Regards,
Prodipta Sarkar

I have cancelled one eticket using irctc website on 29th december 2017. I can see the refund status as "sent to bank" since 20 days. But money is not credited to my icici credit card. What should i do to get my money.

Pnr no: [protected]
Cancellation id/ refund id: [protected]
Transaction id: [protected]
Icici credit card: xxxx xxxx xxxx 9006 (Ticket was done using this card)

I have sent an email to [protected]@irctc.co.in. Ticket id is created. But no reply since 10 days.

I booked 1 tatkal tickets for 3 members while booking time 59 seats were available and after payment i got waiting list 37, 38, 39 and after chart preparation it was wailting list 33, 34, 35 so it i cancel this ticket than irctc will not refund a single rupee and if i dont cancell irctc will automatically cancel the ticket and then they will refund 120 rs so irctc is doing a scam with people so they earn 180 rs doing nothing

I booked tickets from chennai central to tiruppur for onward journey on 22 january 2018. I cancelled one ticket pnr no [protected] on 31december 2017. The transaction id is [protected]. The cancellation id is [protected]. Refund amount is rs605. The refund status is refunded.
But still the amount is not credited to my account. Kindly reply.
Hari hara venkat raman.

Sir, my physically handicapped certificate issued by irctc for online booking with concessional fare is not working. While i try to book ticket in my name it says passenger name mismatch, since there is a limitation on no. Of charcters for passenger's name;i couldnt enter my full name as per id card issued ; uid no scbza0007217 isued by indian railways and is valid till 2022.
Pls guide me to succesfully book my concessional ticket.

Thanks n regards
Cbg tilak

Referring to pnr [protected] for ticket booked on 16.12.2017 for travel from newdelhi to katihar, catering charges of rs. 825/- was extra charged along with my ticket charges.

The catering charges was not mentioned while enquiring the ticket fare before booking.
For same train when round ticket was booked from katihar to new delhi ; no catering charges were debited.

Kindly refund the extra catering charges debited.

Respected sir/madam,

I was booking a railsway ticket from using my debit card, but i was not successful.
After that i checked my account there were reduce my balance of rs. 5881
I am trying to calling irctc's helpline number but there is no response.
And my money was not cradited by bank..
What should i do.
Please help me.
Please sir..

Regards
Durga prasad bind

Transaction id-[protected]
Ticket is not issued but payment is done from my sbi account...
2400 rs is deducted but ticket is not issued

There is no need to reply to this message right now. Your email has been assigned ticket id [irctc #7861909].

Please include ticket id:

[irctc #7861909]

In the subject line of all future correspondence about this issue.

This reply is coming from irctc

Name - anjali verma s irctc user id - anjali8771 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is dr. [protected]@gmail.com my original correct id is dr. [protected]@gmail.com i apologise for entering wrong email id and support me to change the correct id or change by yourself

I tried filled a tdr for train diverting on 17/05/2017 but still not get my refund amount. Of 1480 against the ticket.
Pnr - [protected]
I have mailed a lot of time. (Ticket i'd: 6525709 last mailed)
I have talked to customer care executive a lot of time.
But they are not doing anything.
Even they say my amount has been refunded but there is no transaction of money in my account when i told them they say to send all bank details with passbook copy, i've sended them.
But they do nothing just making fool of me.

I haven't received the refund amount for my ticket which where not booked for invalid error. It is showing that the amount has been credited to my bank but i haven't received any amount in my bank or wallet as well.
Following are the transaction id:
[protected]
[protected]
[protected]
[protected]
[protected]
I hope that irctc will look into my complain deeply and let me know the status of my complain and also i request you to credit my refund amount as soon as possible.

Hi,

Worst service ever. Online refund status shows sent to bank and called bank they never received refund request. Called customer care and as expected pathetic service, they ask for ticket number which is never received by email even after sending refund request with registered email id.

Why the hell i need to follow up for refund, is it not expected that refund happens upto date without customer following for it.

When will our goverment service improve??

Best regards,
Mayur

Hi,
I have booked tatkal tickets on irctc website on 11th january using sbi net banking and via mobikwik payment gateway. But i canceled the ticket and irctc has refunded my money back on 12th jan 2018 but i haven't received it yet.
In irctc account the status shows that the payment has been refunded to zaakpay pg.

Transaction id : [protected]
Cancellation id: [protected]
Pnr no: [protected]
Contact no: [protected]
Please refund my money back...

My tickets got cancelled as they were in waiting list at the time journey. Hence refund of my money ₹18, 000 was initiated on[protected]. But, i did not receive any amount in my bank account until now.
I talked to the customer care executives. They told me to raise a ticket by mailing this issue to ([protected]@irctc.co.in)
I did the same & i did not get any response.
I called them again & then i got a reply to that mail saying that my case is being forwarded to concerned department.
This happened on[protected].
Today is[protected] & i did not receive any response from their side.
This is how our government is. Shame on it truly!
Irctc resolved only 2% of the complaints until now..
I can imagine how they are bloodsucking all the refund amount & putting in their pockets.