Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Name - anjali verma s irctc user id - anjali8771 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is dr. [protected]@gmail.com my original correct id is dr. [protected]@gmail.com i apologise for entering wrong email id and support me to change the correct id or change by yourself

I tried filled a tdr for train diverting on 17/05/2017 but still not get my refund amount. Of 1480 against the ticket.
Pnr - [protected]
I have mailed a lot of time. (Ticket i'd: 6525709 last mailed)
I have talked to customer care executive a lot of time.
But they are not doing anything.
Even they say my amount has been refunded but there is no transaction of money in my account when i told them they say to send all bank details with passbook copy, i've sended them.
But they do nothing just making fool of me.

I haven't received the refund amount for my ticket which where not booked for invalid error. It is showing that the amount has been credited to my bank but i haven't received any amount in my bank or wallet as well.
Following are the transaction id:
[protected]
[protected]
[protected]
[protected]
[protected]
I hope that irctc will look into my complain deeply and let me know the status of my complain and also i request you to credit my refund amount as soon as possible.

Hi,

Worst service ever. Online refund status shows sent to bank and called bank they never received refund request. Called customer care and as expected pathetic service, they ask for ticket number which is never received by email even after sending refund request with registered email id.

Why the hell i need to follow up for refund, is it not expected that refund happens upto date without customer following for it.

When will our goverment service improve??

Best regards,
Mayur

Hi,
I have booked tatkal tickets on irctc website on 11th january using sbi net banking and via mobikwik payment gateway. But i canceled the ticket and irctc has refunded my money back on 12th jan 2018 but i haven't received it yet.
In irctc account the status shows that the payment has been refunded to zaakpay pg.

Transaction id : [protected]
Cancellation id: [protected]
Pnr no: [protected]
Contact no: [protected]
Please refund my money back...

My tickets got cancelled as they were in waiting list at the time journey. Hence refund of my money ₹18, 000 was initiated on[protected]. But, i did not receive any amount in my bank account until now.
I talked to the customer care executives. They told me to raise a ticket by mailing this issue to ([protected]@irctc.co.in)
I did the same & i did not get any response.
I called them again & then i got a reply to that mail saying that my case is being forwarded to concerned department.
This happened on[protected].
Today is[protected] & i did not receive any response from their side.
This is how our government is. Shame on it truly!
Irctc resolved only 2% of the complaints until now..
I can imagine how they are bloodsucking all the refund amount & putting in their pockets.

I had cancelled the ticket on 10.01.2018. And amount of 2130rs. But after 6 days also it is not refund my bank account.in the website it is showing refunded on 10.01.2018. And bank name as payumpp. Details as below,,

Transaction id - [protected]
Refund id - [protected]
Transaction date - 10.01.2018
Pnr no-[protected]

Please look into the matter.

My pnr number is [protected] and the train has cancelled so refund the whole amount in my sourcing bank account as soon as it can. Dont keep it in PAYTMAG for weeks. Transfer the refund amount within a week from the cancellation date. Transaction date is 19th Jan 2018 and My amount has still not transferred to my sourcing SBI bank account. Transfer it immediately as per rule its 6 days from the transaction date. Its the 2nd time I am complaining against this in discipline behavior of irctc. Don't make me take more actions against this.
Transaction id- [protected]
Cancellation id- [protected]
Transaction date - 19th January 2018

I have typed my email address as [protected]@gmail.com instead of vics. [protected]@gmail.com and as result unable to receive the otp no being sent by you for registration... My user name is rexy_1191... Please do the needful in this matter...
I am very eager to use your services and will try to remain in touch with you...
I tried several times but could not got registered due to wrongly typed email address... Please solve this problem as soon as possible... Thanking you...

My money has been debited even then i didn't recieve the ticket...i have tried to contact many times but no response came from the company customer caare...the service is very very poor.they don't pick up the calls...And though after so many tries i can't get anything...not evn a penny..please respond to my greivance and get me my refund as quickly as possible

On 11 Jan 2018 I have made a irctc booking through zaakpay pg
After successfully settling the payment the booking of seat has been dropped and till now the refund has not been taken place.
Transaction id: [protected]
Transaction amount: 440.00

Please do the needful for refund of amount.

The transaction was made against irctc tatkal booking and the seat was not booked due to non availability at the time of booking whereas the payment was made.

Hi,

I have booked a ticket from jolarpettai to tenali for 22nd december.
The train got delayed by more than 3hours and we did not traveled. I have filed tdr on the same day,
The status of that is showing as cr repudiate and reason is as per chart, passenger has travelled.
But we haven't travelled how come you give the false. The details are below,

Train no./name: 08568/qln vskp exp
Pnr no [protected]
Date of journey: 22-dec-2017
Date of boarding: 22-dec-2017
Date of booking: 23-nov-2017
From: jolarpettai (Jtj)
To: tenali jn (Tel)
Boarding: jolarpettai (Jtj)
Resv upto: tenali jn (Tel)
Quota: general (Gn)
Class: sleeper class (Sl)
Ticket amount:820.0
Ticket type:e-ticket

Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 22-dec-2017 22:20:47 hrs
Tdr status : tdr repudiate
Cancellation id: [protected]
Tdr zone: east coast railway (Eo)
Registration no:[protected]
Repudiate date: 17-jan-2018
Reason for repudiate tdr: as per chart, passenger has travelled

Kindly look into it and give the refund asap.

Thanks,
Nagaraju

This is with reference to cancellation of train.
I was not inform about the cancellation and also i booked tickets till the boarding station.
I would like to lodge a complaint of the same, for the cancellation of train without notice as i have to bear all the cancellation charges i made to get to that train.

No calls or e-mail were sent about the cancellation of train.
Is this the way, irctc tourism treats the passengers??

Dear sir/madam,

I had booked a ticket with indian railway on 1st jan 2018 from ndls (New delhi) to cnb (Kanpur central). I had filed a tdr on the same day as the train got late by more than 3 hours. I recently looked at the status of my tdr and it shows cr repudiate (Which means refund denied) and the reason they listed is invalid time stamp:delay.

As per the rule the total amount should be refunded if the train gets late by more than 3 hours.

My pnr: [protected]
Transaction id: [protected]
Train name/no.: 12034/ndls cnb sht
Booking date: 1 jan 2018
Passenger name: nikhil sharma & avantika verma
Total amount: 1, 920 /-

Transaction ID:[protected]
Transaction date:4/1/2018
Ticket Type: Cancelled
Bank:PAYUMPP
Refund status:Refunded
Refund Date:4/1/2018,
I have used my Citibank account, so please kindly send me to Citibank account. I have already cancelled my ticket on[protected], time 10.04 am, but still I didn't received my amount, in IRCTC is showing as amount is refunded under bank (payumpp ), so please kindly check the above transaction details & my PNR number is -[protected] & I have booked e tickets from Chennai to Bhubaneswar in 3rd Ac, total ticket charge is -2940 & in IRCTC refunded amount is showing as -2780, so please check the details & revert back me .
Please send money to my Citibank Account .
Regards,
Damodar Patra.

The website says the money is refunded but I have not yet received.

Sir,

I have not received the refund money for the following cancellation.

Pnr: [protected]

Cancellation id : [protected]

Transaction id : [protected]

The cancellation was done on 6th jan, 2018 and the refund money is not credited yet.

In my account page, it is mentioned that rs.535 is sent to bank; but sent date is kept blank. The money is not yet credited to the bank.

Please do the needful immediately.

With regards
Dr. G. Malini

Sir,

I have not received the refund money for the following cancellation.

Pnr: [protected]

Cancellation id : [protected]

Transaction id : [protected]

The cancellation was done on 22nd dec, 2017 and the refund money is not credited yet.

In my account page, it is mentioned that rs.1455 is sent to bank; but sent date is kept blank. The money is not yet credited to the bank.

Please do the needful immediately.

With regards
Dr. G. Malini

Sir,

I have not received the refund money for the following cancellation.

Pnr: [protected]

Cancellation id : [protected]

Transaction id : [protected]

The cancellation was done on 22nd dec, 2017 and the refund money is not credited yet.

In my account page it was mentioned that an amount ofrs.2795 is sent to bank; but the sent date is kept as blank. The money is not yet credited to the bank.

Please do the needful immediately.

With regards
R. Chandramohan

Hello

my PNR # [protected], I booked 2AC for two adults and an infant, I was travelling from Jabalpur to Secundrabad, on 27th December 2017. during the journey I kept my luggage under the seat and in the night but when i opened my nag in the morning I found that the bag was ripped off and the food was eaten by rats inside the train. This was shocking for me as at least 2AC is more secured than the general dabba.

I complained this to the TC on duty his name was "CTI NGP NR SK Singh" and instead of registering my complaint he advised me to not to keep the luggage under the seat, this was pathetic and unprofessional and unacceptable behaviour from a public servant. He was advising me to not to keep the luggage down and where am I suppose to keep ? on his head.

I want serious action to be taken against this and the TC on duty.

Thank you.

I had made a booking for 3 travellers on 25 november 2017. I requested a partial refund due to a change in personal circumstances and the message received is that the refund was credited to PAYTMAG but I have used netbanking to proceed with the transaction.
I have already emailed [protected]@irctc as well as tweeted the same to Indian railways but got no response. Moreover the credit is still not in my account.
Posting screenshot of the message. I want to know what is this paytmag and does it mean it gets credited to the registered mobile number as paytm wallet balance? Where can I trace.